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January 23, 2011 r
Zip/Postal Code E
OBJECT: APOLOGY FOR OVERSHIPMENT i
Dear [CONTACT NAME], o
We are still trying to find out what went wrong with your order. Please accept our apology for having n
shipped merchandise in excess of your purchase order.
Please note that we have made an adjustment in your account to reflect this error and have arranged o
[DELIVERY SERVICE] to pick up the excess merchandise on [DATE] at your facility. r
We are truly sorry for the inconvenience this has caused you and are most appreciative of your p
cooperation and understanding in this matter. Should you have any questions, please do not hesitate to o
contact me. r
(800) 123-4567 2
Street, City, State/Province, Zip/Postal code Tel: (000) 000-0000 / Fax: (000) 000-0000