Apology and Replacement of Damaged Goods - DOC

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January 23, 2011                                                                                                                                                  r
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Contact Name
Address                                                                                                                                                           h
Address2                                                                                                                                                          t
City, State/Province
Zip/Postal Code                                                                                                                                                   E
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OBJECT: APOLOGY AND REPLACEMENT OF DAMAGED GOODS                                                                                                                  i
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Dear [CONTACT NAME],                                                                                                                                              o
I do hereby confirm the reception of your complaint regarding damaged [PRODUCTS] we recently                                                                      n
shipped to your company. Please accept my apologies for this incident.
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I was displeased to learn that the [PRODUCTS] arrived damaged at your facility in [CITY, STATE] on                                                                o
[DATE]. Per your request, a new shipment for [PRODUCT AND QUANTITY] left our warehouse this                                                                       r
morning and is scheduled for delivery on [DATE], at around [TIME]. Please turn over the damaged goods
to the driver at next delivery.                                                                                                                                   p
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I am sorry that this occurred and appreciates your continued patronage. As a thanks for being one of our                                                          r
best clients, I want to offer you a special discount on [PRODUCT AND QUANTITY] if you place an order                                                              a
before [DATE].                                                                                                                                                    t
Should you have any questions, please do not hesitate to contact me.                                                                                              i
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Sincerely,                                                                                                                                                        .

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Your name                                                                                                                                                         0
Your title                                                                                                                                                        2
(800) 123-4567                                                                                                                                                    .
youremail@yourcompany.com

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                                                        Company Name
                  Street, City, State/Province, Zip/Postal code Tel: (000) 000-0000 / Fax: (000) 000-0000
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                                                     www.yourwebsite.com                                                                                          s
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salah ahmed salah ahmed Eng www.ait.ps
About I`m Salah M. Ahmed From Palestine , work as a manger of IT Company.