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We've Followed the Warranty to the Letter - and Beyond

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We've Followed the Warranty to the Letter - and Beyond Powered By Docstoc
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© Copyright Envision Corporation. 2002. All rights reserved. Protected by the copyright laws of the United States & Canada and by international treaties. IT IS
ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER                                      C
PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.
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January 23, 2011                                                                                                                                                  r
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Contact Name
Address                                                                                                                                                           h
Address2                                                                                                                                                          t
City, State/Province
Zip/Postal Code                                                                                                                                                   E
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OBJECT: WE’VE FOLLOWED OUR WARRANTY TO THE LETTER – AND BEYOND                                                                                                    i
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Dear [CONTACT NAME],                                                                                                                                              o
I’m sorry you’re upset that we are not fixing your [PRODUCT]. As you know, we’ve followed our warranty                                                            n
to the letter – and beyond.
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When you purchased our [PRODUCT] model, you declined installation in return for a [AMOUNT] discount.                                                              o
As noted on your warranty, if a factory-authorized serviceman performs the installation, you’re covered for                                                       r
parts and labor for one year from the date of purchase. If you don’t use an authorized serviceman, you’re
covered for parts (not labor) for a period of three months.                                                                                                       p
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When you called us for warranty coverage, we gave you the benefit of the doubt. You were already two                                                              r
weeks past your three month cut-off, but we made an allowance because you’re a good customer. In                                                                  a
other words, [CLIENT], we didn’t charge you for parts even though we were well within the spirit and letter                                                       t
of the warranty to do so.
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If there are any other questions about the warranty, or other [YOUR COMPANY] products, please call on                                                             o
my personal line indicated below.                                                                                                                                 n
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Sincerely,                                                                                                                                                        2
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Your name
Your title
(800) 123-4567                                                                                                                                                    A
youremail@yourcompany.com                                                                                                                                         l
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                                                        Company Name
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                  Street, City, State/Province, Zip/Postal code Tel: (000) 000-0000 / Fax: (000) 000-0000                                                         e
                                                     www.yourwebsite.com                                                                                          s
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posted:1/23/2011
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salah ahmed salah ahmed Eng www.ait.ps
About I`m Salah M. Ahmed From Palestine , work as a manger of IT Company.