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Apology for Accounting Errors and Past Due Notice - DOC

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Apology for Accounting Errors and Past Due Notice - DOC Powered By Docstoc
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January 23, 2011                                                                                                                                                  r
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Contact Name
Address                                                                                                                                                           h
Address2                                                                                                                                                          t
City, State/Province
Zip/Postal Code                                                                                                                                                   E
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OBJECT: APOLOGY FOR ACCOUNTING ERRORS AND PAST DUE NOTICE                                                                                                         i
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Dear [CONTACT NAME],                                                                                                                                              o
We are very much concerned that due to our mistake, you had to deal with unnecessary problems.                                                                    n
Unfortunately, it has taken some time to find out exactly what occurred, and, therefore, please accept our
apologies for the delay in this response. You definitely deserve an explanation for what went wrong in our                                                        C
accounting department. I hope that this letter will help to resolve some recent difficulties.                                                                     o
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For what I’ve been told on this issue, your payment was received in time but it had been credited to an
account which bears a similar name to yours. As a result, we began sending you our standard notices                                                               p
requesting payment, according to our collection policy. Even after the posting error was rectified, our                                                           o
accounting department failed to notify our credit department, which is why you continued to receive our                                                           r
correspondence asking for payment.                                                                                                                                a
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I understand how exasperating this has been for you and I am deeply sorry that it has taken so long to
straighten out this problem. While there is a procedure within our firm to prevent this type of error from                                                        i
happening, we are reinforcing this procedure.                                                                                                                     o
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You have been a valued customer for a long time and we appreciate the opportunity to continue to serve                                                            .
you. You may rest assured that this problem will not occur again.

Should you have any questions, please do not hesitate to contact me.                                                                                              2
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Sincerely,                                                                                                                                                        2
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Your name                                                                                                                                                         l
Your title                                                                                                                                                        l
(800) 123-4567
youremail@yourcompany.com
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                                                        Company Name
                  Street, City, State/Province, Zip/Postal code Tel: (000) 000-0000 / Fax: (000) 000-0000
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                                                     www.yourwebsite.com                                                                                          s
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salah ahmed salah ahmed Eng www.ait.ps
About I`m Salah M. Ahmed From Palestine , work as a manger of IT Company.