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					                                                                                           8219 Houston Ridge Rd. | Charlotte, NC 28277
WILLIAM T. BRIGGS                                                                                 704.907.7645 | briggs@billbriggs.com


SUMMARY:

MANAGEMENT:
    Management of large, complex teams (direct and matrixed management) for delivery of major projects
    End-to-end management of complex, global software engagements including Internet, Intranet, and back office projects

TECHNOLOGY:
    Experience with client installations and technical implementations of complex, custom software packages
    Understanding and experience with many software development and implementation technologies

COMMUNICATION:
    Excellent analytical, communication, and presentation skills – experience with speaking to and motivating large groups
    Exemplary business development, marketing, and communication skills combined with technical knowledge


JULY, 2002 – PRESENT
BANK OF AMERICA | Charlotte, North Carolina | http://www.bankofamerica.com

VICE PRESIDENT, SR. CONSULTANT-APPLICATIONS & PROGRAMMING                                             JANUARY, 2004 – PRESENT
TRANSACTION SERVICES TECHNOLOGY: STRATEGIC PLANNING & ARCHITECTURE
I am responsible for coordination and management of TST Fleet transition integration activities specific to closure of image infrastructure
gaps. In addition, I act as a conduit between TS change management and TST for any issues, inquiries, or critical dependencies which
require resolution.
     Overall project governance including technical resource capacity planning, tracking of key milestones, issue tracking and
          resolution, dependency management, FMEA risk management, and financial management and reporting
     Facilitate project information exchange to large groups of people including TS and transition executive management
     Facilitate ongoing steering committee and tollgate meetings with project updates, funding requests, and phase gate reviews
     Financial forecasting and management at the project and portfolio levels
     Development of project charters and business cases for multiple projects leading to cost avoidance of over $3.2MM annually
     Coordination with supply chain management regarding the cancellation of overlapping contracts resulting in merger cost saves
     Participation and review to ensure transition projects comply with TST architecture and strategy principles
     Facilitate technology and process design JAD sessions
     Development of initial TST transition forecasts including project cost/saves and personnel (relocation, retention, and severance)
     Completion of six sigma deliverables such as FMEA, VOC, PQS scores, and CTQs
     Assisted in cross-training former Fleet employees
     Co-designed organizational effectiveness model and new technology engagement model

VICE PRESIDENT, SR. TECHNOLOGY PROJECT MANAGER                                                        JULY, 2002 – JANUARY, 2004
CUSTOMER SOLUTIONS: IMAGE, RETRIEVE & DELIVER
I directly managed a team responsible for retrieval and delivery of check image to the enterprise. Specifically, I was responsible for
product management of the ImageView application, improvement of CD-ROM product, and overall image delivery strategy.

        Product manager for ImageView application with over 34,000 users (internal associates), authored product roadmap
        Co-designed and co-facilitated image voice of the customer sessions with over 100 participants in 4 cities
        Prioritized new software enhancements taking into account customer needs and cost/benefit
        Managed and approved small enhancements ($50,000 or less) for image applications and reporting
        Participant on CD-ROM DFSS (design for six sigma) team
        Personnel management including coaching, performance reviews, & managing associates on performance improvement plan
        Assisted in hiring of 6 associates including interviewing, coaching, and salary negotiation
        Participated on retrieve/deliver ORAC team of Bank of America image services/operations
        Responsible for management of 7 image MBF documents, driver of 3 MBFs – responsible for image representation on
         availability MBF council
        Designed recurring “lunchtime learning” sessions with team in order to encourage continuing education and cross-training
        Production support of CD-ROM product and problem resolution
        Led business process outsourcing (BPO) analysis including evaluation of all Transaction Services functions to determine best
         process fit for BPO and vendor analysis (RFI/RFP, recommendation, selection)
        Authored and published BPO evaluation methodology standard
MAY, 2001 – JULY, 2002
QWEST COMMUNICATIONS | Denver, Colorado | http://www.qwest.com

MANAGER                                                                                                AUGUST, 2001 – JULY, 2002
EBUSINESS & TRANSVERSAL SYSTEMS, STRATEGIC PROJECTS
I directly managed a team which included project management, eBusiness strategy, and webmaster functions. I was responsible for the
recommendation and delivery of transversal solutions related to eBusiness such as enterprise portal, content management, metrics,
customer care, and more. My team crafted a detailed portal framework strategy which then became part of the overall I/T strategy for
Qwest. In addition, I led two RFI and proof-of-concept evaluations for both enterprise portal and content management vendors leading to
the recommendation of a single vendor in each space. In January 2002, I took over responsibility for Infrastructure Solutions Integration
ensuring all I/T projects enterprise-wide adhere to the new Qwest I/T strategy leveraging shared components such as web services,
enterprise information bus, portal, and the business information model.

        Responsible for the evangelism and user adoption of new transversal solutions throughout the corporation
        Ensured new projects fit into the overall eBusiness architecture model
        Evaluated and recommended an enterprise content management vendor
        Evaluated and recommended an enterprise portal vendor, authored an enterprise portal framework/strategy
        Authored portions of the enterprise-wide I/T strategy

BUSINESS SEGMENT PARTNER                                                                                MAY, 2001 – AUGUST, 2001
INFORMATION TECHNOLOGY
I was responsible for the rapid delivery of I/T services and software to Qwest’s business units. I oversaw several multi-million dollar
projects including Voice-over-IP and Intelligent Content Delivery (hosting). I managed projects, resources, and budgets through all
stages of software definition, development, and deployment to ensure customer satisfaction.

        Delivered “over and above” service in order to promote Qwest I/T as a premier solution provider
        Streamlined software development with the introduction of new rapid development practices
        Implemented a lockdown process in order to shorten the system requirements cycle by up to two months
        Recommended new products, services, and opportunities to business partners
        Responsible for communication of objectives, goals, and status to extended project teams as well as executive management


MARCH, 2000 – MAY, 2001
COMMERCE ONE | Pleasanton, California | http://www.commerceone.com

MANAGER, SENIOR PROJECT MANAGER                                                                      NOVEMBER, 2000 – MAY, 2001
AUCTION EVENT OPERATIONS, COMMERCE ONE NETWORK
The Commerce One Network team was responsible for managing the Auction Services ASP solution (over 50 customers) to ensure client
satisfaction and viability in the marketplace. I managed a team of professionals who coordinate and implement auction events on the
Commerce One.net Auction Services portal. I also managed all global Auction Services subscription, license, and professional services
invoicing and contract management to ensure accuracy, consistency, and appropriate revenue recognition.

        Responsible for overall management of Commerce One.net Auction Services client relations and satisfaction
        Responsible for time utilization, billable hours, end-to-end budget, and profitability of the event management group
        Identified client dependencies, issues, time to market needs, priorities, and recommending/implementing solutions
        Implemented new billing and invoicing procedures which recovered over $500,000 of overlooked revenue
        Developed new pricing models for auction products and services
        Worked on M&A team to identify potential business partners and/or acquisitions
        Managed the development of a SQL database to track all Auction Services contract obligations and auction activity

PROJECT MANAGER                                                                                   MARCH, 2000 – NOVEMBER, 2000
AUCTION SERVICES
I was responsible for managing end-to-end implementations of Commerce One Auction Services for numerous Fortune 100 clients and
new business-to-business industry consortium exchanges. I directly managed global auctions worth in excess of $300 million in goods
and services and coordinated the initial development/rollout of MarketSite Auction Services.

        Managed overall day-to-day relationship with over 20 clients from pre-sales engagement though full implementation
        Managed auction implementations on-site at client locations in Europe, Asia, Australia, and North America
        Interviewed and hired over 30 employees, building entire MarketSite Auction Services team
        Authored internal and external training materials, user acceptance documentation, software specifications, and testing scripts
        Established new customer service and technical support escalation procedures
        Responsible for support of International sales and technical implementation teams

WILLIAM T. BRIGGS                                                                                                                   PAGE 2
AUGUST, 1999 – MARCH, 2000
PROMUS HOTELS / HILTON HOTELS | Memphis, Tennessee | http://www.hilton.com

PROJECT MANAGER                                                                                        AUGUST, 1999 – MARCH, 2000
INTERACTIVE GUEST SYSTEMS
I was responsible for authoring an in-room, high-speed Internet access strategy and overseeing initial implementation for multiple hotel
brands (Doubletree, Embassy Suites, Homewood Suites, Hampton Inn, and Red Lion). In November 1999, Hilton Hotels acquired
Promus. At Hilton, I sought next-generation vendors capable of offering a complete in-room experience including video-on-demand,
high-speed Internet, free-to-guest television, e-commerce opportunities, value-added content, and high definition television.

        Interviewed and evaluated over 30 potential vendors and technologies - developed and solicited RFP for in-room services
        Evaluated new technology (wireless, Internet appliances, PDAs, etc.) and its potential use in the hospitality industry
        Coordinated the merger of Hilton and Promus Guest Information Access strategies
        Surveyed network infrastructure in various hotels to select ideal pilot locations, implemented pilot technology in 4 locations
        Investigated and evaluated Internet and reservation kiosk hardware and software suppliers


JUNE, 1998 – AUGUST, 1999
FEDERAL EXPRESS | Memphis, Tennessee | http://www.fedex.com

BUSINESS APPLICATIONS ANALYST                                                                       JUNE, 1998 – AUGUST, 1999
INTERNET APPLICATIONS
I was responsible for program management of Internet applications from inception to launch. I project managed four releases of FedEx
interNetShip (later re-named FedEx Ship Manager), a web-based shipping application generating revenue in excess of $70 million per
year at the time. I managed a $25million portal project with Netscape, online package tracking enhancements, and integration of a single
sign-on application with FedEx interNetShip.

        Single point of contact for entire Netscape Netcenter/FedEx portal integration project
        Ensured product quality and on-schedule launch of software releases
        Created and updated software design specifications, product roadmap
        Authored FedEx interNetShip user manual and product updates
        Co-designed entire user interface redesign of FedEx interNetShip 5.0
        Demonstrated automation products, trained, and presented to large groups of customers and executive management

FedEx interNetShip (Ship Manager): https://www.fedex.com/cgi-bin/ship_it/interNetShip


OCTOBER, 1998 – PRESENT
BILL BRIGGS INTERACTIVE

OWNER/WEB-CONSULTANT                                                                                  OCTOBER, 1998 – PRESENT
I am responsible for the design, development, and maintenance of Internet sites for several small businesses.

        Consult with clients regarding business and technical requirements, site design
        Design and code HTML and JavaScript pages
        Implement and manage ongoing hosting contracts and site updates


BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEMS
University of Illinois | Urbana, Illinois | http://www.uiuc.edu


PROGRAMMING LANGUAGES: C, C++, HTML, BASIC, Pascal, Scheme, JavaScript
OPERATING SYSTEMS: Microsoft Windows 3.x/95/98/NT/XP/2000 Server, MS-DOS, Macintosh OS
INTERNET: Epicentric Foundation Server, Macromedia Flash, NetObjects FUSION, Microsoft FrontPage, Allaire HomeSite, Networking
GRAPHIC DESIGN: Ulead PhotoImpact, Adobe Photoshop
OFFICE PRODUCTIVITY: Microsoft Office Suite, Microsoft Access, Microsoft Project, Lotus Notes, Visio
MODERATE EXPERIENCE: SQL Server 7/2000, Crystal Reports, UNIX (HP-UX, AIX, Solaris), Java, COBOL, Perl/CGI programming




WILLIAM T. BRIGGS                                                                                                                   PAGE 3

				
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