Buisness Etiquette

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					Business Etiquette
(Instructor-led course)

Course overview
This module seeks to introduce the concept of business etiquette and some basic consideration of its
practice.

Who should attend
The course is recommended for a candidate who wishes to specialize in specific business skills
segment.

Prerequisites
This course is designed for the student who has little or no experience

What you will receive
Each student will receive a copy of the course manual for post-class reference and a certificate

Certification preparation
This module prepares candidates to sit the certified business professional exam –c40-509

Follow-up course s
• Customer service
• Sales
• Leadership
• Business communication
     Course Outline: Business Eti quette and Professi onalism
What is business etiquett e?                      Telephone etiquet te
• What is the role of good manners in business?   • Introduction
• What are the abcs of etiquette                  • What is telephone etiquette?
• Meeting and greeting scenarios                  • Answering the telephone courteously
• Guidelines for receptionists                    • Handling rude or impatient callers
• Making introductions and greeting people        • Good telephone habits for everyone
• Introducing a client                            • Screening calls
• Introducing yourself                            • Making calls
• The protocol of shaking hands                   • How to end conversations gracefully
• Meeting & board room protocol                   • Checking messages and returning calls
• Guidelines for planning a meeting
• Guidelines for attending a meeting              Multi-cultural challenges
• For the chairperson                             • Multi cultural etiquette
                                                  • Did you know?
Principles of exceptional work behavior           • Cultural differences and its effect on business
• The principles of exceptional work behavior     • Examples of cultural insensitivities
• Entertaining etiquette
• Objectives                                      New issu es in etiquette
• Introduction                                    • Netiquette
• Planning a meal meeting                         • Ethical issues in business etiquette
• Business meal basics                            • Case study
• Basics of table etiquette                       • Sexual etiquette in the workplace
• Eating the meal                                 • Why deal with sexual harassment?
• Issuing invitations                             • Five steps to prevent sexual harassment
• Choosing the appropriate gift in the business   • Dressing for success
  environment                                     • The basic business wardrobe
                                                  • Options for business casual

                        Maps to: SAQA US ID 14359 NQF LEVEL 2 CREDITS 5

				
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