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					Subject: How IT Support Leaders Generate Cost-Saving Measures

HDI membership is on the rise as more and more technical support professionals look for innovative ways "to do
more with less" and HDI Vertical Forums are no exception. HDI Vertical Forum members meet regularly to share
best-practices and brainstorm on ways to:

- Find innovative cost-saving measures to prevent staff reductions and decrease expenses
- Implement alternative staffing models to lower costs and improve productivity
- Incorporate self-service options to reduce service requests
- Train and motivate staff to ensure quality service

How do HDI Vertical Forums help? They allow you to network and learn from senior-level professionals within your
same industry. It's like having access to multiple consultants within your industry in the very same room.

"The HDI Government Forum is a great opportunity to hear about best practices and process improvements for your
agency."
         Abby Adeniji,
         Chief Quality Assurance Internal Revenue Service

HDI Forums are not simple online discussion rooms. HDI Forums are professionally facilitated, in-person
meetings dedicated to in-depth discussion of topics picked by group members. Membership is restricted to IT
service and support managers, directors, and above.

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In the mean time, join our FREE Executive Breakfast at the Embassy Suites Chicago – Downtown/Lakefront
on August 25, 2009, to learn more about and to get a taste of HDI Forums. Breakfast begins at 8:30 a.m. with
facilitated roundtable discussions from 9-11 a.m. Hurry! Seating is limited to 25. Call or e-mail me today at 719-268-
0339 or hcummings@thinkhdi.com to reserve your seat or to discuss how you can save $1000 on your HDI Forum
membership.

Upcoming HDI Forum Meetings:

  October 13-16, 2009 in Chicago, IL

Healthcare Forum                                ITIL Forum                                 Government Forum
· Nemours                                       · Nevada System of Higher Ed               · City of Carlsbad
· Texas Children's Hospital                     · Interstate Batteries                     · DISA
· UCSF Medical Center                           · Canada Revenue Agency                    · Kentucky Department of Education
· UW Hospital and Clinics                       · See who else is a member                 · USDA
· See who else is a member                                                                 · See who else is a member


OOctober 19-22, 2009 in Chicago, IL
Retail, Restaraunt & Hospitality                Law Forum                                  Support Center Leadership
· Chick-Fil-A, Inc                              · Intelliteach                             · Blue Cross Blue Shield of S. Carolina
· Whole Foods Market                            · Dickstein Shapiro                        · DHL
· Ace Hardware                                  · Baker & Hostetler LLP                    · LDS Church
· QVC                                           · Littler Mendelson                        · Abbott Laboratories
· See who else is a member                      · See who else is a member                 · See who else is a member


Best regards,
Heidi Cummings
Account Manager, HDI
719.268.0339
hcummings@thinkhdi.com | www.thinkhdi.com
HDI is a part of Think Services, a Division of United Business Media LLC

				
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