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April 2007 - Winter 2006.qrk by dfsdf224s


									                        VON Community                                                                                                                    APRIL

                         Support News
                                              Middlesex-Elgin Branch
                                      Serving London, Middlesex and Elgin Counties

 VON Week and Volunteer Appreciation is Coming!
                                                             VON knows how to throw a party and this May, it won’t be any
                                                          different. As a kick-off to VON Week, which is May 14 to 18, the
                                                          three areas of Middlesex, London and Elgin will each be hosting a
                                                          volunteer appreciation event. While each of you will receive an
                                                          invitation in the mail shortly with more details, we thought we
                                                          would give you a heads-up as to the times and locations for your

                                                              Monday, May 14, 2007 • Elgin Volunteer Appreciation
                                                                  Springwater Conservation Area School House
                                                                               1:30 - 3:30 p.m.
                                                                        RSVP to 519-637-6408 by May 1
Left to right: Barb Bett, Gladys Culbert, Murla McMahon      Tuesday, May 15, 2007 • London Volunteer Appreciation
                                                                  Mocha Shriners, 468 Colborne Street, London
                                                                            10:00 a.m. - 12:00 p.m.
                                                                        RSVP to 519-675-1355 by May 1
                                                          Wednesday, May 16, 2007 • Middlesex Volunteer Appreciation
                                                          Caradoc Community Centre, Mt.Brydges, 116 Lions Park Drive
                                                                               1:00 - 3:00 p.m.
                                                                       RSVP to 519 - 245-3170 by May 1
                                                             At each of these events, you will receive exciting news about
                                                          this year’s VON Walk-Run-Roll for Healthy Communities, which
                                                          will be held on Saturday, August 25, 2007. During VON Week,
                                                          we will be officially kicking off the Walk with a fun Fitness
                                                          Challenge, which will culminate at each local Walk site. You can
Left to right: Reta Harland, Alma Cox, Alice Pauley       challenge yourself, your family and friends to get active with
                                                          VON. It promises to be a wonderful time and we hope you can be
                                                          part of the fun. We’ll see you soon!

                                                                                            Table of Contents
                                                           New SMART Clinic is well attended in Belmont . . . . . . . . . . . . . . . . . . . . . . . . .2
                                                           Please welcome our newest volunteers! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
                                                           Deb Donkers travels to Honduras to help with Medical Missions International . . .3
                                                           Volunteering is good for your health and the health of your community! . . . . . . . .3
                                                           Volunteer profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
                                                           Clients have input into the program at the Adult Day Program . . . . . . . . . . . . . . .5
                                                           Celebrate National Hospice Palliative Care Week in May . . . . . . . . . . . . . . . . . . .5
                                                           Why event reporting is so important for you and the VON . . . . . . . . . . . . . . . . . .6
                                                           Several volunteers take on a leadership role in Congregate Dining Programs . . . .6
                                                           Don’t forget that telephone calls count for stats . . . . . . . . . . . . . . . . . . . . . . . . . .7
Left to right: Roberta Wilson, Trudy Geling, Jose          Thanks for participating in our volunteer survey! . . . . . . . . . . . . . . . . . . . . . . . . .7
VanRoestel                                                 Calendar of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
2 -- VON Middlesex-Elgin                                                                                                     April 2007

Compliments Box                                           New SMART Clinic
   “It is with heartfelt appreci-
ation I write this letter, not
only on behalf of myself,
but all others who avail
                                                          opens in Belmont
                                                             The newest SMART clinic opened in Belmont on March 1, 2007
themselves of your loving                                 with rousing success. John and Barb Forsdike are leading this high
service.                                                  mobility class at the Belmont United Church every Thursday morn-
   I have told friends and                                ing from 10 –11 a.m.
others where to contact you and                           John and Barb are
given to them the assurance that if at any time           two of our newest
they need your service, help is available.                certified     exercise
   The willing drivers are great people – kind,           instructors through
ready to render any assistance that may be                the Canadian Centre
needed. It also gives us all a great feeling of           for Activity and
independence about ourselves, in order to feel a          Aging. They are
part of the community in which we live.                   ecstatic to report that
   A few short words written from the heart.              21        participants
Thanks to all associated with the VON organi-             attended the first
zation.”                                                  class and it continues
Most sincerely,                                           to draw similar num-
Ruth Horton                                               bers.
(Ruth Horton is a client of Elgin Community                  Way to go and Barb and John Forsdike lead a high mobility class
Support Services)                                         welcome to the team! every Thursday morning from 10 - 11 a.m.

  Please welcome the newest members of our VON family
Justin Agrela                    Susan Dick                           Bill Hopkins                    Brittany Maddford
Asrin Babataheri                 Youjia Ding                          Brenda Johnson                  Ruth Mazarieges
Emma Barchlay                    Gayle Ferris                         Marian Jones                    Bill McConnell
Rose Bongard                     Kate Fletcher                        Doris Laurie                    Eleanor Minler
Carolyn Borland                  Marions Froats                       Amy Lea                         Matthew Mulligan
Ruth Braun                       Wick Hamstra                         Chang Li                        Kelly O'Callaghan
Irene Budd                       Allan Hill                           Art Long                        Ada Rastig
Emily Butler                     AnneMarie Hollestelle                Janice Luff                     Kimberly Sollis
Marilyn Campbell                                                                                      Laura Stainton
Manuella Carrieo                                                                                      John Tamming
Mary Chase                                                                                            Conrad Tucker
Dale Collison                                                                                         Margaret White
Janice Collison                                                                                       Betty Willsey
Betty Cook
Joan Crawford

                           VON                                        VON                                 VON
                      Middlesex Office                             Elgin Office                       London Office
                             274 Head Street North,                   175 S. Edgeware Road,            301 Oxford St. W., Unit 40,
                             Strathroy, ON N7G 4L7                  St. Thomas, ON N5P 4C4               London, ON N6H 1S6
                      Phone (519) 245-3170 • 1-800-265-7058   Phone (519) 637-6408 • 1-800-201-0909      Phone (519) 675-1355
                               Fax (519) 245-3164                       Fax (519) 631-4798                 Fax (519) 675-9963
April 2007                                                                                                VON - Middlesex-Elgin -- 3

                                                                                           Deb Donkers, a resident of Aylmer,
VON Walk T-shirts                                                                       recently traveled to Honduras with
                                                                                        Medical Missions International to assist

handed out in Honduras
                                                                                        with pharmaceutical needs in that area.
                                                                                        This is a regular trip she makes every two
                                                                                        years to help the people and provide much
                                                                                        needed supplies.
                                                                                           During this last trip, Deb went
                                                                                        equipped with VON Walk t-shirts that
                                                                                        were handed out to individuals in a
                                                                                        remote mountain village. Deb explained
                                                                                        the organization welcomes donated items
                                                                                        such as school supplies, ladies scarves, lit-
                                                                                        tle toys, hair accessories, toothbrushes
                                                                                        and other personal items.
                                                                                           The group focuses on areas that have
                                                                                        the greatest need and on rural villages
                                                                                        where the people can’t travel to larger
                                                                                        cities for medical help. In Honduras, they
                                                                                        traveled 2500 feet up in the mountains to
                                                                                        deliver supplies.
                                                                                           Deb’s next scheduled trip in two years
                                                                                        will be to Peru.
Deb Donkers, pictured with some of the children she assisted in Honduras. Deb              For more information or donations con-
assists with Medical Missions International every two years. Her next trip will be to   tact Deb at 519-773-5649.

Volunteering gives you many health benefits
   When you do good things for others, you do good things      For more information visit the Canadian Health
for your health. Research shows that you may also be Network at
doing good things for the health of your community.
   An Ontario study reveals that health benefits of volun-
teering include improving self-esteem, combating social
isolation and reducing the impact of stress on the body. It
                                                                     Way to go!
can actually contribute to lowering blood pressure and           Congratulations to the VON Middlesex-Elgin
even bolstering the immune system. In a review of volun-      SMART Exercise Instructors who have completed their
teering and mortality among older adults, volunteering required components, recently receiving their recertifi-
was linked to lower mortality rates among the elderly.        cation.
   The volunteer role also helps people deal with the           In total 45 exercise instructors were recertified by the
inevitable losses that occur with age. These include retire- Canadian Centre for Activity and Aging (CCAA).
ment, loss of social contacts, death of friends or relatives,             Volunteers attended an education day in late
and geographic separation from adult children and grand-                   October 2006 where they received exercise
children.                                                                  training and renewed their CPR.
   Importantly, volunteering helps keep groups of people                     Recertification days are moving to the
strong by developing community ties, an important ele-                              spring to accommodate CCAA
ment of healthy, integrated and secure communities. By                                expectations. The next refresher
encouraging interaction between people living in a com-                               day is planned for Tuesday, April
munity, volunteering fosters trust, cooperation and cohe-                         24, 2007.
sion in which members watch out for and support each                              See the Calendar of Events for more
other.                                                                          details and watch for your invitation!
4 -- VON - Middlesex-Elgin                                                                                      April 2007

Volunteer Profiles                                                                    Harolyn Sire
                                                                                        Harolyn is a retired teacher who
                        London                                                       is very involved with her family.
                        Cindy Gibson                                                 She is also an active VON SMART
                         Cindy Gibson has been a volunteer                           exercise instructor. Harolyn took
                         with the Wellness Link programs                             the SFIC course in 2003 and now
                         since January 2006. She is a                                instructs the Lucan clinic twice a
                         Resident Safety Check Volunteer                             week during the winter months
                         and helps with the Lunch Program                            and once a week the rest of the
                         that runs in her building. To say     year. She encourages a wide range of clients to participate
                         that is all Cindy does would be a     in her class. The participants enjoy her technique and
                         huge understatement. Cindy is a       knowledge of the exercise components. Harolyn is very
great advocate for the Wellness Link Programs in her           dedicated and when recovering from her recent accident
building. Whether introducing a prospective client to me,      she was back as soon as she was able. The clients mean a
or helping to spread the word about a program, Cindy is        lot to Harolyn and she is always encouraging new clients
an invaluable resource.                                        to come and enjoy the benefits of the program.
   VON is only one of many organizations Cindy lends a            Harolyn is a dedicated volunteer who believes very
hand to; she also volunteers at Western Fair events, The       much in what she is doing and works toward a healthier
Home & Country Folk Festival, and a few long-term care         life for seniors.
homes in London.
   When asked why she gives so much of her time, Cindy          New Coordinator of
states she likes to give back to her community and to keep
busy. VON is honoured to have Cindy as one of our great
                                                                Client Services in Elgin
                                                                    We extend a hearty warm
                                                                welcome to Connie Redmond
                        Elgin                                   as she joins the Community
                        Jean Birt                               Support Services team in her
                        We often hear volunteers say that       new role as Coordinator of
                        volunteering is one way of giving       Client Services. She will be
                        back to the community for help          responsible for client services
                        they have received with a loved
                                                                in Southwold, Central Elgin
                        one. Jean has really taken this to
                                                                and the City of St. Thomas.
                        heart by giving back to two com-
                        munities!                                   Connie resides in the Western
                                                                                                    Connie Redmond
                           She and her husband accom-           part of Elgin County with her
plish this by residing summer months in their trailer in the    husband and two sons.
west end of Elgin and the rest of the year in Dorchester.           Connie has a Diploma in Recreation and Leadership
This enables Jean to volunteer with the Elgin Hospice           from Fanshawe College. She has recently completed a
Volunteer Program and gives her time to volunteer with          Volunteer Management Certificate from Humber
the Adult Day Program in Dorchester.                            College and is currently working toward certification
   As an ordained Minister of Religion in The Salvation
                                                                in Health Services Administration and Human
Army, Jean helps conduct Chapel Services monthly. She
                                                                Resource Management.
loves being around people, particularly seniors. Jean con-
siders it a privilege to hear her client’s life story and           Her past experiences encompass child care, munici-
accompany them on the final chapter of their journey.           pal and long term care services. She expresses looking
   Thanks Jean for your many contributions to all our           forward to her “VON experience” and contributing to
VON families!!                                                  it. We all look forward to working with Connie.
April 2007                                                                                           VON - Middlesex-Elgin -- 5

Volunteers an integral part of Adult Day Program
                                                                                Client Council is a program designed to
                                                                             ensure that our clients have input with every
                                                                             aspect of the program. It gives them an oppor-
                                                                             tunity to make comments and suggestions. As
                                                                             a group we discuss their satisfaction with
                                                                             meals, bathing, transportation and activities.
                                                                             This gives staff the opportunity to tailor pro-
                                                                             gramming to suit the clients who are in atten-
                                                                                For instance, the clients who attend on
                                                                             Mondays are a group of 15 lively women who
                                                                             are truly young at heart. These women have
                                                                             chosen programs such as fitness, rummy kub,
                                                                             bingo, pet therapy and baking for the month of
                                                                             February. Unfortunately, sometimes there just
                                                                             isn’t enough time in a day to fit all their
Volunteer Adrian Welch and Lorna Kilpatrick enjoy a game of "bango" at the   requests in. They all say they look forward to
Strathroy ADP.
                                                                             getting out of bed on Monday mornings
                                                                             because they know the day will be filled with
 VON Canada celebrates 110 Years!                                            friendship, fun and excitement.
                                                                                The VON staff cannot make all of this hap-
   Think you know everything there is to know about VON?
                                                                             pen by themselves. Volunteers are an integral
 Prove it! We encourage you to visit to take a short              part of the program. Volunteers assist with
 E-Quiz that will test your knowledge of VON.                                meals, programming, outings, etc. The staff put
   An organization that has been delivering high quality care and            the programs together for the calendar, but
 supports for 110 years has a lot of history! We've developed this           without a doubt, it is the volunteers who make
 quiz to test your knowledge of VON Canada and we hope you                   the program so incredibly special.
 have fun and learn more about this venerable organization.                      If you are reading this article, and think that
   Getting all the answers correct could win you an iPod Nano!               it may be something that you would enjoy
   Please complete the quiz by midnight on May 16, 2007. The                 being a part of, call Tania Mulligan,
 winner will be announced on Friday at noon, May 18.                         Coordinator of Volunteers at 519-245-6279 to
   What a great way to celebrate VON Week!                                   become part of our team.

National Hospice Palliative Care Week • May 6 to 13, 2007
   This is an occasion for Canadians from all walks of life,      weave a tapestry of warmth, wisdom and insight about
beliefs, and values to reflect on the importance of quality       those very important relationships and experiences in life
of life in the last stages of life.                               worth sharing.
   For hospice volunteers it can also be a time of remem-            If you are interested in contributing to a VON Caring
bering personal life experiences involving death and dying        Collection, send your work to the Hospice Volunteer
and caring for others. Everyone has a story to tell, after all,   Program Coordinators in your area by April 27.
and so in recognition of National Hospice Palliative Care            Please avoid client identification within your composi-
Week, you are invited to share your experiences by way of         tion, ie, name and place.
written storytelling, journaling or poetry.
                                                                  • Thames Centre – Sue Muller, 519-268-7028
   It is hoped that perhaps through the act of writing, you
                                                                  • Middlesex – Sandy Sebo and Carol Huston,
may be reconnected with that which you have lost. In the
reading of your experiences, others may be connected to
                                                                  • Elgin – Liz McConnell and Brenda Clarke,
them, and in that connection, perhaps everyone may feel
less alone. No doubt that your heartfelt contributions will
6 -- VON - Middlesex-Elgin                                                                                             April 2007

VON and event reporting
- why it is so important
   What is an event? An event is anything that may result in      a little winded.” You might just dismiss this, but it is impor-
a negative outcome for a client, employee, volunteer and/or       tant you contact your coordinator. A staff person can inves-
the organization. Event reporting, or incident reporting, is a    tigate whether or not the client is still medically able to
process that involves identifying those events and deter-         continue in a high-mobility class. The client may have an
mining how to solve the problems that contributed to the          underlying medical condition or may even injure him/her-
negative outcome, or develop processes to avoid a similar         self if they continue in this class. Part of event reporting is
circumstance in the future. Event reporting is not about          also to avoid future incidents.
assigning blame; it’s about managing risks.                          You might think a particular situation is unusual, but
   What to report to your coordinator? It’s your responsi-        might not consider it an incident. However, the old adage,
bility as a volunteer to report any of the following to your      “better safe than sorry,” applies to risk management. It is
coordinator as soon as possible: a compliment, a complaint,       better to report something that might not require an inci-
an incident, or a near miss.                                      dent report be completed, than to not report something that
   I think we all know what a compliment is, but many             does require one.
times the compliments you receive in the community from              Remember, as VON staff and volunteers, we all have a
our clients about our services or about you as a volunteer,       responsibility for Continuous Quality Improvement so that
don’t make their way to the office so our coordinators don’t      we can continue to deliver the highest quality services to
hear about them. Hearing about compliments is just as             our clients. An effective way to continuously improve is to
important as hearing about complaints because compli-             manage risks through tracking and trending. Our volun-
ments tell us when we are doing something right!                  teers are our frontline ambassadors in the community and
Complaints tell us when a volunteer, employee, process or         that means we rely on you to inform us of any compli-
a service is not meeting the expectations of our clients. In      ments, complaints and incidents.
these cases we need to investigate the cause of the com-
plaint to determine what we can do better.
   An incident is any unexpected or unusual event that may
                                                                  Thanks to dining volunteers
have a negative impact on a client, you as a volunteer, an          The VON London office would like to thank our fel-
employee, or the organization. A near miss is where an            low volunteers involved with the Breakfast and Lunch
error was caught and remedied before an incident occurred.        programs in Cherryhill and Wellness Link. Our
   Here are some examples of incidents and near misses            Performance Evaluation Plan (PEP) was to recruit lead
that you would need to report to your office:                     volunteers to run these programs and make them suc-
• You are out on your MOW delivery route, get to the last         cessful. You have done that. Together, we have already
house and realize that you are short one meal. It is impor-       achieved 88 percent of our goal!
tant to report this to the office so that the office can follow     A huge VON thank you goes out to Sandra Mitchell,
up with the meal provider to determine if there was a mis-        Grace Archer, June Manning, Aurora Bolozan, Jack
communication between the kitchen and the office. We              Fursman, Doris Watts and Youjia Ding for taking on a
would also need to know right away so that we can make                                             leadership role in the
alternate arrangements to have a meal delivered to the                                             Congregate Dining
client.                                                                                            Programs. We wish
• You are scheduled to give a ride to a client, but get caught                                     to thank all of the
up doing errands and forget to pick up the client.                                                 other      volunteers
• You are leading a high-mobility SMART exercise class                                             involved in these
and you see a client at the back of the class take a seat and                                      programs as well, as
then notice the client appears to be short of breath. When                                         we couldn’t make it
you approach the client, they assure you they are fine, “just                                      work without you!
April 2007                                                                                                 VON - Middlesex-Elgin -- 7

Friendly visiting, VON style
   Just a reminder to all of you visiting vol-
unteers, that your telephone calls can count
for stats as well as visits. The rule of
thumb is that as long as visiting is the
intention of the call; it counts. Any tele-
phone calls 15 minutes in length or more
count as a visit. If you or the person you
visit is ill, or unable to make a visit, con-
sider this as an alternative.
   Please remember to report your statistics
to your Coordinator at the end of each
month. Number of visits with your client
and the number of hours spent are impor-
tant to report before the end of the month
as we need to give these numbers to the
Ministry of Health.
  The Ministry of Heath gives us the fund-
ing so we can provide the volunteer visit-
ing program throughout branch. Without
accurate statistics, our funding could be at
                                               Volunteer Teresa Grochowska and Ruth Clark are all smiles as they visit.
   If you know of someone who would ben-
efit from having a volunteer visitor, please let us know.

Volunteer survey helps us know how we are doing
   We asked…and 238 of you                    include:                                        The feedback and concerns of our
responded!                                    • “I think that the VON is a great           clients are extremely important to us.
   Thank you so much to those of you          organization. The staff and volun-           If you receive a complaint from a
who took the time to complete the             teers are wonderful.”                        client, please bring it to our attention
Volunteer Survey handed out in late           • “In regards to recognizing volun-          as soon as possible so that we can
2006. Your feedback helps us to               teers – it shouldn’t be necessary, just a    address it right away.
improve how we serve our clients,             thank you or the smiles on the clients       • “I haven't been too active lately
and how we respond to your needs –            does it.”                                    since my last client - who I was not
making us a better, stronger organiza-        • “I’m happy to belong to VON. The           comfortable with. She didn’t need or
tion!                                         VON was there for me!”                       couldn’t face her illness. There is
   We were pleased to learn that our          • “The office staff are friendly, effi-      really a need to be sure they really
volunteers appear to be overwhelm-            cient and always there for volun-            want the visit.”
ingly satisfied with their volunteer          teers.”                                         Again, communicating any con-
role, and the responsiveness and                 Some of the concerns included:            cerns regarding your volunteer posi-
friendliness and approachability of           • “My client has one complaint -             tion, client dissatisfaction or other-
VON staff. We also learned that you           Meals on Wheels - she is last on the         wise is essential so that we can work
enjoy small appreciation events, notes        list and it arrives often at 1:00 pm -       together to make our programs
of appreciation and service pins to           her biggest complaint is the food. I         stronger.
recognize your years of service.              was going to mention this concern
   Some of the positive comments              when I report my September hours.”              Communication is the key.
  Calendar of Events
Friday, April 6                       Tuesday, April 24                     Wednesday, May 16
All VON Offices Closed                Seniors Fitness Instructors Course,   Middlesex Volunteer Appreciation
                                      Mandatory Refresher for all           Event
Sunday, April 15                      Instructors                           Caradoc Community Centre, Mt.
to Saturday, April 21                 Kinsmen Recreation Centre             Brydges
National Volunteer Week               20 Granville Street, London           1:00 - 3:00 p.m.
Thank you to all of our spectacular   9:00 a.m. - 3:30 p.m.                 RSVP to 519-245-3170 by May 1
VON volunteers!                       CPR in the morning,
                                      SFIC workshop in the afternoon        Monday, May 14
Thursday, April 19                    RSVP to your Coordinator by           Hamburger &
Hospice Volunteer Potluck             April 17                              Hot Dog Day,
“Sharing our Story,”                                                        Walk Kick-off Lunch
The Caring Collection                 Thursday, April 26                    Riverside Retirement Residence
St. Thomas Office                     Middlesex Visiting Volunteer          201 Riverside Drive, London
Potluck at 6:00 p.m.                  Education Session                     12:00 noon
Reflection and Writing:               Occupational Therapy                  More details to follow
7:00 - 8:30 p.m.                      – Mobility Aides
Guest Speaker:                        Strathroy Middlesex General           Tuesday, May 15
Reverend Brenda Clark                 Hospital Auditorium                   Volunteer Appreciation for
RSVP to Liz McConnell                 10:00 a.m. - 12:00 noon               London Volunteers
519-637-6408 by April 17              RSVP to 1-519-245-3170 or             Mocha Shriners
                                      1-800-265-7058                        468 Colborne Street
Friday, April 20                                                            10:00 a.m. - 12:00 noon
Charity Spring Bazaar                 May 6 to May 13                       RSVP to 519-675-1355 by May 1
Cherryhill Mall, London               National Hospice Palliative Care
10:00 a.m. - 4:00 p.m.                Week                                  Thursday, May 17
Call Stacey at 519-675-1355                                                 Hamburger & Hot Dog Day
to volunteer                          Sunday, May 6                         VON Florence Street Office
Shifts: 10:00 a.m. - 1:00 p.m.        Telephone Reassurance Party for       1151 Florence Street
         1:00 p.m. - 4:00 p.m.        London Volunteers                     11:30 a.m. - 1:00 p.m.
                                      Telephone Reassurance Volunteers      More details to follow
Monday, April 23                      Only
The ABC’s of Diabetes Education       VON Office – Cherryhill Mall,         Friday, June 1
Session                               London                                VON Deal or No Deal
Strathroy and Area Seniors Centre     1:00 p.m.                             Dinner Auction
137 Frank Street                      RSVP to Stacey at 519-675-1355        Bear Creek Golf Club – Strathroy
2:30 p.m. - 4:30 p.m.                                                       Doors open at 4:30 p.m.
All are welcome!                      May 13 to May 18                      Tickets $30
                                      VON Week                              For tickets call Irene at
                                                                            519-245-3170 or 1-800-265-7058
                                      Monday, May 14
                                      Elgin Volunteer Appreciation Event    Tuesday, June 26
                                      Springwater Conservation Area,        Middlesex Visiting Volunteer
                                      School House                          Education Session
                                      1:30 - 3:30 p.m.                      Elder Abuse
                                      Bring a lawn chair                    VON Office - Strathroy
                                      More information to follow            10:00 a.m. - 12:00 noon
                                                                            RSVP to 519-245-3170 or

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