There are several different ways that third parties can effectively intervene to achieve resolution of workplace conflicts. Sometimes, when two parties are locked in a head-to-head conflict, things spin out of control and only a neutral third party can unwind the issues to find a solution. Sometimes, two contending parties just can’t imagine any acceptable solution because they are in a competitive frame of mind. In this case, a third party can bring a fresh perspective and new ideas. These are just two examples of how third parties can help to resolve workplace conflicts. To help us enhance our understanding of how this process works in actual practice, this ebook features a collection of papers that focus on third parties in resolving actual workplace conflicts. Moreover, because we need to expand our knowledge of conflict management beyond North America, these papers represent data from four different countries: Germany, Sri Lanka, Turkey, and the USA (Posthuma, 2005). Three of the papers deal with mediation and one with arbitration. Mediation is a process in which a third party helps the disputing parties to voluntary reach an agreement. Arbitration is a process in which a third party renders a decision that is binding on the disputing parties. Recognizing the need to tap into a variety of research methods and a variety of perspectives, these papers use empirical as well as qualitative methods.