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									                                                                          Winter 2010
                The quarterly magazine for First Wessex residents
Formerly Housing News in Aldershot and Talking Tenants in Eastleigh

                                    News from our Aldershot office
                         Job clubs supporting return to work 24
                                     News from our Eastleigh office
                     New homes in Southampton take shape 30
                      News from our Portsmouth and Gosport offices
                                Linvoy Primus visits the Foyer 36

                                                   Win ‘Love to
                                               Shop’ vouchers
                                                in our fantastic
   Did you kno
 We have div ?
                 w                               competitions!
               ide                                          See page 23
  your magaz d
into four colo e
 sections, he
you find new g
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                                                                                                                      General news

                                                                                                                                                                                                                                General news
  Welcome to the Winter
                                                                                                                      Government announces
                                                                   seasonal recipes and fun-packed competition
                                                                   pages. There are also details of how you can get
  edition of Open Door!                                            involved with us and how we can support you

                                                                                                                      cuts in social housing
                                                                   with finding work.
  This edition of Open Door is packed full of
                                                                   As always, we are keen to hear your news and
  information and news on all the activities
                                                                   views and we’d be delighted to receive any
  that have been happening over the last few
                                                                   letters or contributions you’d like to make to
  months in your areas. It contains news local
                                                                   future editions of Open Door.
  to our Aldershot, Eastleigh, Portsmouth                                                                                            Peter Walters, Chief Executive of       will be able to build near to the same number
  and Gosport offices, as well as general                                                                                            First Wessex explains the likely        of new homes we have built each year for the
                                                                   Finally, on behalf of everyone at First
  First Wessex news which we hope you find                                                                                           effects of the government’s cuts        past three years. Housing need is high in the
                                                                   Wessex we’d like to wish you all a
  useful and enlightening!                                                                                                           in social housing as part of the        South East however and we are pleased with the
                                                                   wonderful festive season and send you all
                                                                   our best wishes for 2011.                                         Comprehensive Spending Review.          announcement that the government expects the
  With the expensive party season and build up                                                                                                                               sector to provide up to 150,000 affordable new
  to Christmas well underway there are plenty of                                                                                       “Firstly, we would like to reassure   homes in England, with the majority being in the
                                                                   The PR & Communications team
  hints and tips including money advice, ensuring                                                                                      all our residents that the quality    South and South East.
                                                                   Tel: 023 9289 6761
  your homes stay free of fire hazards, as well as                                                                    of service they receive from us will not suffer as a
                                                                   Email: PR&
                                                                                                                                                                             Future funding

 Get in touch Contents
                                                                                                                      result of the recent government announcement on
                                                                                                                      the cuts in social housing.                            “We are constantly working to come up with
                                                                                                                                                                             innovative ways of bridging any gaps in funding,

                                                                                                                      Working in partnership                                 particularly to develop new homes and provide
  Aldershot office                                                      This year’s                                   “Our residents are at the heart of everything we       Care and Support services as these areas are of
 Call us          Freephone      Report repairs                         review of                                     do and we plan to continue working even more           such importance.
 01252 338800 0800 0191 470* 0800 0217115*                              the rent                                      closely together with them and with our partner
  Eastleigh office                                                      and service                                   agencies, local authorities and service providers to   “We are very proud of our Care and Support
 Call us          Freephone      Report repairs                         charges you                                   minimise the impact of the spending cuts. We are       division and we are particularly concerned about
 023 8068 4300 0800 0191 469* 0800 214806*                              pay                                           in a strong position as an organisation, and we will   the impact the cuts in the Supporting People
  Portsmouth office                                                                                                   support our partners as best we can as they decide     budgets will have on the vulnerable residents,
 Call us          Freephone      Report repairs

                                                                                                                      how to apply the cuts over the coming months.          both older and younger, who we support across
 023 9289 6750 0800 8402 813* 0800 9882440*                             Job Clubs                                                                                            Hampshire. We continue to work hard with our
  Gosport office                                                        support more                                  “We recognise that the impact of the cuts in           local authority funders as they
 Call us                                                                people return                                 benefits, such as Housing Benefit and Disability       plan the most effective ways
 08450 553322                                                           to work in                                    Living Allowance, will be severe for many              to deal with the inevitable
 * Please note when calling 0800 Freephone                              Aldershot and                                 residents. We already invest substantial resources     changes to the service,
   numbers from a mobile phone, you will be                             Farnborough                                   in providing support such as Welfare Benefit and       and are committed to
   charged by your provider. Look out for the                                                                         Debt Advice. We shall be looking at increasing         finding ways to evolve
   asterisk symbol (*) to remind you.                                                                                 these services over the coming months.                 our service so that

                     We hope you enjoy reading                          New homes at                                                                                         we can continue to
If you would         your copy of Open Door. You                        the Mayflower                                 Your tenancy                                           support those who
                                                                        Gantry start to                               “All current residents still have the right to a       need it most.”
like this            will find it has been split into
                     four areas of interest: General,                   take shape                                    tenancy for life, so they can feel secure in the
magazine                                                                                                              knowledge that their tenancy will not be at risk
                     Aldershot, Eastleigh and
made                 Portsmouth/Gosport. To help                                                                      provided they continue to meet the conditions of
available in         you find your way around the                                                                     their tenancy agreement. New tenants will have
                                                                                                                      more flexible tenancies which will be reviewed

large print or       magazine, we have used the
                     following tabs down the side                       Young people                                  periodically under the new rules to be set by the
audio format,        of each page:                                      from the Foyer                                government.
please call                        General news                         inspired by
us using                  News from our Aldershot office                Linvoy Primus                                 “Our building programme of new affordable
                                                                                                                      homes has agreed funding in place for the next
the contact                News from our Eastleigh office
                                                                                                                      year and a half, so we are confident that we
details above.       News from our Portsmouth and Gosport office

                                                                                                                                                                                                         General news               3
               General community news                                      General community news
General news

                                                                                                                                                                                         General news
               First Wessex supports residents who                         Building sites as good neighbours
               want to create home businesses                              First Wessex has recently been accepted as a Client
                                                                           Partner of the Considerate Constructors Scheme.

               Working from home can be very flexible and can fit in       The scheme was set up with government support
                                                                           to promote the image of the construction industry
               around your lifestyle, needs and responsibilities. If you   by improving relationships with neighbours, the
               have a phone and an internet connection, there are          general public and the environment. The first
                                                                           site registered for First Wessex was in 2002,
               any number of potential business opportunities which        since when it has been a requirement for all our
               you could create from your own home.                        contractors to register with the scheme.                John Macklin, Regional Development Manager,
                                                                                                                                   accepted the Certificate of Client Partnership
                                                                           The scheme requires the sites to be clean and safe,     from the Chairman of the scheme, Robert
                The new government has expressed a strong                  and to be considerate and respectful to neighbours      Biggs, and said: “The work of the Considerate
                commitment to supporting tenants set up                    and site workers alike. Poor performance is             Constructors Scheme in improving the image
                home based businesses, and as your landlord                highlighted and required to be improved, and            of our construction sites and the impact on our
                we would like to support you in any way we                 any complaints are investigated and resolved;           neighbours is an integral part of our approach to
                can through these challenging financial times.             good performance is recognised and exceptional          development, and we are delighted to have been
                We know that many residents would like                     performance rewarded – the First Wessex site at         accepted as a Client Partner. We will continue
                to get back into work following periods of                 May Crescent, Ash recently received a national          to work with our partner contractors to ensure
                redundancy or caring for a loved one, having               Bronze Award.                                           high standards are achieved in all our construction
                children or after an illness. We’d like to make                                                                    activities.”
                it as easy as possible for residents including
                home owners to work and fulfil their potential                                                                     If you have a concern regarding any of our
                in a way which suits them, so we’d like to                                                                         construction sites please contact your local
                encourage suitable phone and internet based                                                                        First Wessex office. Alternatively, if you have
                businesses.                                                                                                        a complaint you can contact the Considerate
                It is important to note that there are some                                                                        Constructors Scheme using their freephone
                types of businesses which would not be                                                                             number displayed on the site hoardings.
                appropriate to be run from your home, such
                as activities which cause noise disturbance to
                neighbours or are illegal. We will consider every
                request on an individual basis, taking your                 Parking on new                                         development. The planners and developers work
                                                                                                                                   together to make sure that the buildings, public

                                                                            development sites
                individual circumstances and accommodation                                                                         and private open spaces, gardens, communal
                into consideration.                                                                                                areas, parking and storage create a balanced
                                                                                                                                   environment in which people would be happy to
                If you would like to start a business you must
                obtain written permission from us and any                   We are often asked how we decide on the size
                other relevant agencies. The business must not              of car parks when we build new homes, and
                                                                                                                                   Through planning policy the Government is
                become the main use of your home or damage                  whether it is possible to increase the number of
                                                                                                                                   working to encourage wider use of public
                the property in any way.                                    spaces we provide.
                                                                                                                                   transport and to reduce our reliance on using
                If you want to know more about becoming                                                                            cars, so parking in new developments has
                                                                            The issue of parking is looked at as part of a
                self employed, getting back to work or training                                                                    reduced in recent years.
                                                                            thorough review of each development project
                opportunities why not contact Naomi Barnett,                at the planning stage. The review considers the
                our Training and Employment Advisor. Naomi                                                                         First Wessex always carries out extensive public
                                                                            number and types of homes which are being
                can offer all First Wessex residents free initial                                                                  consultations during the planning stages of
                                                                            built, their location, local transport networks and
                advice and support. Contact 07867 538214                                                                           all our development projects, and we seek to
                                                                            traffic analysis. This information is used alongside
                or email                                                                            consider the views, needs and aspirations of
                                                                            the local authority’s policy on parking to decide
                Home owners should contact their Home                                                                              everyone involved.
                                                                            on an appropriate size of car park for the new
                Ownership Manager.

   4                     General news                                                                                                                            General news                5
               General money news                                                                                            General money news
General news

                                                                                                                                                                                                                                       General news
                                                                                                                             Are you returning to work? You
                                                                                                                             could be entitled to In Work Credit!
                                                                                                                             If you are a single parent going back to work, you   Furthermore, you may be able to claim an

                We are working hard                                                                                          may be able to claim In Work Credit of up to £40
                                                                                                                             a week tax free, for up to a year after you start
                                                                                                                                                                                  additional four week run-on of Housing Benefit
                                                                                                                                                                                  and Council Tax benefit once you start work,
                                                                                                                             working at least 16 hours each week.                 subject to meeting the criteria. Talk to the
                to control our costs                                                                                                                                              JobCentre Plus who can refer your circumstances
                                                                                                                             You must start your claim before you begin your      to the Housing Benefit office.
                and make efficiencies                                                                                        new job, so contact your nearest JobCentre Plus
                                                                                                                             today to find out if you are eligible!               For further information on what you may be
                                                                                                                                                                                  entitled to, pick up our ‘Tell me about Housing
                                                                                                                                                                                  Benefits’ leaflet from any of our offices.

               Rent and service charges set to                                                                               In arrears with your                                 If you are behind on your payments, Rahena will
                                                                                                                                                                                  contact you to talk about your situation, working

                                                                                                                             service charge or
                                                                                                                                                                                  with you to set up a realistic and affordable

               rise from April 2011
                                                                                                                                                                                  payment plan to reduce your arrears. The most
                                                                                                                                                                                  important thing is that you don’t ignore the

               Each year we review the rent and service charges        Many properties, such as shared ownership and         rent payments?                                       problem – it won’t go away. We can reassure
                                                                                                                                                                                  you that we will look at your circumstances with
               residents must pay us, which comes into effect in       market rental homes, are not subject to the
               April. For most of our rented homes the rent set is     government guidelines but are also affected by the    Are you a shared owner or                            understanding, and there are plenty of things
                                                                                                                                                                                  we can do to help. Rahena has access to many
               based on government guidelines, which require us        RPI and other published indicies.                     leaseholder resident? Specialist                     confidential financial support services like the
               to set a target rent for each home and then each
               year adjust that rent by the Retail Price Index (RPI)   We are working hard to control our costs and          advice and assistance is                             Citizen’s Advice Bureau, and she can also put you
                                                                                                                                                                                  in touch with our Benefit and Debt Advice team
               as at September plus 0.5%. If the current rent is       make efficiencies so that we can pass these savings   now available from our new                           who can check you are receiving all the benefits
               below the target rent, a further amount of up to        on to residents who pay service charges, but in
               £2 a week will also be added.                           some areas (in particular electricity and gas) we     dedicated Income Coordinator                         you are entitled to.
                                                                       are experiencing cost pressures. We will also be                                                            Need further confidential advice?
               For September 2009, the index was -1.4% which           affected by the rise in VAT in January 2011, from     We’d like to introduce Rahena Begum, the new
                                                                                                                                                                                   Worried about your payments or are in
               meant prices were falling. Many residents’ rent         17.5% to 20%.                                         Income Coordinator for First Wessex shared
                                                                                                                                                                                   arrears? Please contact Rahena as soon
               was reduced as a result.                                                                                      owners and leaseholders. We know these are
                                                                                                                                                                                   as possible on 023 8068 4437 or email
                                                                       In February next year all residents will receive      tough times and that many people are struggling
                                                                                                                                                                          so we
               For September 2010 the RPI is +4.6%. Your rent          a letter containing details of your new rent          to make their payments, so this new dedicated
                                                                                                                                                                                   can work together to resolve the issue.
               will be adjusted by 4.6% plus a further 0.5%,           and services charges which will apply from            service is here to help you.
               which means that the average increase for               April 2011 to March 2012. Please contact

                                                                                                                              Are you a family
               those homes on target rent is expected to be            your local First Wessex office if you have any                                                             claimed Housing and Council Tax Benefit and
               +5.1% from April 2011. For those homes below            queries. Contact details can be found on the                                                               were not entitled in the past, may now be able
               target a further amount of up to £2 a week will be      back cover.                                                                                                to receive extra financial help towards their rent
               added (if you have rent free weeks, the further
               amount added will be up to £2.17 per week).                                                                    with young                                          and Council Tax charges.

                                                                                                                                                                                  Contact your local benefits office to find out
                Did you                     You can pay your rent online.                                                                                                         whether you are eligible and get an application
                                                                                                                                                                                  form. If you’d like some help completing the

                                            If you have an Allpay card, simply visit and follow                                                               form or have any queries please contact the
                                            the link, or go to and follow the instructions.               Child Benefit is no longer counted as income        Welfare Benefit and Debt Advice Team at your
                                                                                                                              when an assessment is made for Housing and          local First Wessex office. Contact details can be
                                            If you do not have an Allpay card but would like to be able to pay your
                                                                                                                              Council Tax Benefit. Many families who have         found on the back cover.
                                            rent online, contact your local First Wessex office to order one today!

   6                      General news                                                                                                                                                                          General news               7
               General community news                                                                                        General community news
General news

                                                                                                                                                                                                                                      General news
               A day in the                                                                                                                                                   No time to
               life of an                                             Tracy Buck       Charlotte Cooper        Helen Crush
                                                                                                                                                                              hang on the
                                                                                                                                                                              phone? We’ll
                                                                      interventions such as Injunctions and in very

                                                                      serious cases Possession Proceedings or
                                                                      Closure Orders. We work closely with your

                                                                                                                                                                              call you back
                                                                      Neighbourhoods Team, police and solicitors to

                                                                      find the appropriate legal intervention to stop the
                                                                      behaviour. Part of our role includes attending
                                                                      joint visits to victims, witnesses and perpetrators,
                                                                      preparing legal paperwork and warning residents                                                         straight away
                                                                      about the consequences of breaching their
                                                                      tenancy agreement.”                                                                                     As part of our commitment to giving you the best
                                                                                                                                                                              possible experience when you contact us, we have
                                                                      Working with you                                                                                        recently installed a new phone system.
               “The role of the ASB Co-ordinator is extremely         “Not every case is about taking enforcement
               varied and no two days are the same. This is both      action. Removing a tenant from their home or                                                            We will always do our best to answer
               a great asset and a challenge as it means we never     taking out an injunction against somebody is not                                                        your call as quickly as possible. However
               have a chance to get bored!” This is the view
               of Tracy Buck and Charlotte Cooper, both Anti-
                                                                      action that is taken lightly.
                                                                                                                             This is part of our                              if your call hasn’t been answered or
                                                                                                                                                                              you are no longer able to wait, the new
               Social Behaviour Coordinators from Aldershot and
               Eastleigh, respectively.
                                                                      “It is often believed that housing associations or
                                                                      councils can just ‘evict people’. This is definitely   commitment to giving                             system gives you the option to ask for
                                                                                                                                                                              someone to call you back.

               “We work alongside the local neighbourhood
                                                                      not the case. To evict a tenant or take legal
                                                                      proceedings we are required to have a substantial      you the best possible                            When you request a call back, a message
                                                                      case including strong supporting evidence. A
               wardens and managers who have day to day
               responsibility for dealing with neighbourhood and      judge will ultimately take the decision and our role   experience when you                              flashes up on the screen of the first available
                                                                                                                                                                              Customer Services Coordinator, letting them
               ASB cases. When a case becomes more complex,           involves ensuring they have the best possible case                                                      know that they need to call you back. If they
               problematic or enforcement action is required the      put before them.                                       contact us                                       don’t make the call to you within ten seconds,
               Neighbourhoods Team will liaise with us so we                                                                                                                  the message goes to the next available Advisor,
               can offer our specialist knowledge, support and        “We enjoy the varied aspect of our role although                                                        and so on. This message will not go away until
               guidance,” says Tracy.                                 the demands can be very challenging. Working                                                            the call back is made, so it is impossible to miss.
                                                                      alongside excellent colleagues and partner                                                              We’d like to reassure you that this facility is there
               “Half of what we do involves enforcement work          agencies with whom we have good relationships                                                           for your convenience and that someone will
               and the rest is pro-active work.”                      allows us to deal with issues in a collaborative                                                        definitely get back to you as soon as they can.
                                                                      manner and ultimately provide the best results.”
               Working in partnership
               “Our proactive work includes maintaining good           Our Portsmouth office welcomes new

                                                                                                                             Do you have
               relationships with the other agencies in the local      Anti-Social Behaviour Liaison Officer Helen                                                            Lots of local families are waiting for a home of
               area and meeting with them on a regular basis to        Crush (above right) to the team. Helen                                                                 the appropriate size to become available, so if
               see what we can do to prevent ASB. An example           will be working closely with Neighbourhood                                                             your current home is bigger than your family,

                                                                                                                             more bedrooms
               of this Early Intervention work could include           Managers in Portsmouth acting as a vital link                                                          you have a spare bedroom or would like to move
               putting on activities for young people in the school    between First Wessex and external agencies to                                                          to a smaller home we’d like to hear from you!
                                                                       successfully resolve ASB cases. Prior to joining

                                                                                                                             than you need?
               holidays or asking a person to sign an Acceptable                                                                                                              Please note that this applies only to houses and
               Behaviour Contract (ABC) agreeing not to act in         First Wessex, Helen worked for the Roberts                                                             not to flats.
               a certain way. This may be not to throw stones or       Centre as a Family Intervention Project Worker.
               not to stay out after 8pm.                              In this role she supported families who were at                                                        If you would like to discuss your options for
                                                                       risk of losing their tenancies due to anti-social     First Wessex offers incentives to families who   downsizing please contact your local office.
               “Our enforcement work is about finding a remedy         behaviour. Helen also worked for the Citizen’s        volunteer to downsize and move to a smaller
               to stop ASB. This can require legal                     Advice Bureau for five years.                         home.

   8                                                                                                                                                                                                        General news                  9
               General community news                                                                                          General community news
General news

                                                                                                                                                                                                                                              General news
               Handy hints for                                       Report any changes in your circumstances as
                                                                     soon as possible                                                           Update from Adrienne Harper, Housing
               claiming Housing and                                  If you inform one department or organisation of a
                                                                     change in your circumstances, don’t assume they                            Services Manager in Aldershot
               Council Tax Benefit
                                                                     will pass the information on. It is your responsibility
                                                                     to inform all of the departments and organisations
                                                                     you receive benefits from. In some cases this can                           I am delighted to now be              This sophisticated new phone system also means
               Get your forms in as soon as possible!                be done over the phone, but it is best to do it                             responsible for Customer Services     we can find out very easily how many calls we
               Benefits are paid from the Monday following the       in writing. Always make a note of the name of              across First Wessex. Our new phone system is           receive, how quickly we answer them and what
               date of your claim (or following the date from        the person you spoke to, the date and what was             up and running and we’ve been working hard             the calls are about. In time this will give us very
               which you are claiming if your claim is backdated).   agreed so you can refer back to it later.                  to make sure it’s set up correctly so you can get      detailed information about residents’ calls, which
                                                                                                                                through to us quickly. To help us treat your calls     will help us change our services to better meet
               Non-dependant deductions                              Child tax credits and child benefit                        as our priority we have set up separate numbers        your needs.
               When you receive your housing or council tax          If your child is continuing in education after leaving     for customers, internal calls and staff so that your
               award and you have non-dependants (a person           school (even if they take a year out) then you could       calls are answered first.                              We are also able to find out whether the
               over the age of 18 who is not in full time            still claim child benefit and child tax credits if they                                                           Customer Services Coordinator you spoke to
               education) living with you, an amount of money        return to education. Many parents fail to claim.           One major benefit of the new system is that all        was able to resolve your issue without needing
               is deducted from your benefit to reflect their                                                                   Customer Services teams are now connected and          to pass you to another team. This information
               income. If you haven’t given enough information       If you would like further information, please              working together. This means we can share calls        will help us make sure we have the right number
               about their earnings, the highest amount will be      contact your local First Wessex office. Contact            at peak times or in emergencies, so your calls         of staff with the right skills to deal with your
               deducted from your benefit claim leaving you to       details can be found on the back cover.                    will always be answered as quickly as possible by      enquiries, so you can be satisfied with the service
               pay the difference to your rent account. Check                                                                   one of our team. This could mean that you get          you receive.
               your award – you may be losing out!                                                                              through to an advisor in another office. If your
                                                                                                                                call isn’t answered within 15 seconds, you can
                                                                                                                                request a call back.
                                 Update from Emily Burdfield,
                                 Housing Services Manager                                                                                       Update from Sheila Jessett,
                                 in Eastleigh                                                                                                   Housing Services Manager
                I joined the Eastleigh team on 6th September         Tackling anti-social behaviour remains a high                              in Portsmouth
                as the Housing Services Manager. I am                priority for the team and we continue to work
                responsible for the Lettings team across the         with the police and other local agencies to               It has been a busy period in Portsmouth and the         Elaine Brewer joined us on the 6 September
                business in Aldershot, Eastleigh and Portsmouth.     resolve cases. We are also working very closely           Neighbourhoods team has been focusing on                as the Interim Neighbourhood Services
                Prior to joining the Eastleigh team I was the        with community payback to improve our estates             the new neighbourhood plans for the Millpond            Manager and will be taking charge of the
                Neighbourhood Services Manager at Portsmouth         and they have increased their hours from 140              Estate in Gosport, Collins Place in Portsmouth and      Neighbourhood team until March 2011.
                for two and a half years.                            hours per week to 280 hours per week which                Lindisfarne Close in Cosham.
                                                                     will have huge benefits.                                                                                          Sam Simon Norris is now the interim Income
                The Neighbourhood team continues to be very                                                                    We have also been busy reviewing our estate             Manager at Aldershot, joining us on 6 September.
                busy and completed neighbourhood plans on            The Lettings teams have been very busy                    walkabout process with both staff and residents         Income teams have been working hard with
                The Meadows, Pilands Wood, All Saints Close,         with many new homes being handed over                     and have devised a new form to help the process.        residents to reduce their arrears in this difficult
                Millbrook and Wildern Court. They are currently      in Portsmouth and Eastleigh. Performance is               We would like to encourage as many residents            climate. We have also been reviewing what
                working on three new plans – North End Copse,        improving all the time and we are working                 as possible to get involved in joining us on            payment methods we can offer residents and it is
                Netley Abbey and Camborne Close. We are using        very closely with our colleagues at First Wessex          our walkabouts. You will see an insert in this          hoped that over the coming months that there will
                new forms for our estate walkabouts and would        Property Services to improve the turnaround of            magazine with the dates for your areas. Please          be more options.
                like to encourage as many residents as possible      our empty homes to ensure that these are let as           come along and give us your views.
                to join us and provide feedback on their areas.      quickly as possible to people in housing need.                                                                    In December and January we will be carrying
                                                                     The teams also continue to work hard with the             The team has also been busy with a number of            out a campaign where we are hoping to talk to
                Charlotte Cooper is a welcome addition to the        local authorities to ensure that we get people            community payback projects and Neighbourhood            residents rather than sending letters with the aim
                neighbourhood team as she takes up the role as       nominated to our properties swiftly.                      Improvement Fund bids and these have covered            to offer more support in reducing their arrears. The
                Anti-Social Behaviour Co-ordinator in Eastleigh.                                                               everything from gardening improvements to               Welfare teams will also be on hand to help with
                                                                                                                               painting projects.                                      any claims for benefits.
 10                       General news                                                                                                                                                                              General news                11
               General health and safety news                                                                          General health and safety news
General news

                                                                                                                                                                                                                                      General news
               Fire safety in your home:
                                                                                                                       Using candles, decorative lights and                    • Get everyone out as quickly as possible.
                                                                                                                       decorations safely                                      • Don’t try to pick up any personal belongings.
                                                                                                                       Candles and lights are often used in celebrations       • Make your way out as safely as you can and try

               A top priority at First Wessex
                                                                                                                       for Christmas, Diwali and other festivals. They           not to panic. If you have a fire alarm call point
                                                                                                                       really add to the festive spirit, but are a growing       ensure you press the button on your way out.
                                                                                                                       cause of fires. Here are some handy hints to make       • Think about the time of year and having enough
                                                                                                                       sure you stay safe.                                       warm clothing on when you evacuate the
                                                                                                                       • Never put candles near a tree, fresh or dried           building.
                                                                                                                         flowers.                                              • Telephone the fire brigade on 999 from a
               Promoting fire safety                                                                                   • Keep cards and decorations away from candles.           neighbours house, telephone box or mobile
                                                                                                                       • Put candles on a heat-resistant surface and in a        phone. These calls are free.
               in the homes of First                                                                                     holder so they don’t fall over.
                                                                                                                       • Keep them out of the reach of children and pets.      If you are cut off by fire
               Wessex residents is a                                                                                   • Keep them away from curtains or other fabrics         • Try to remain calm.
                                                                                                                         which could catch fire.                               • Close the door and use towels or similar to block
               top priority for us. Fires                                                                                                                                         any gaps to help stop smoke spreading into the
                                                                                                                       Fairy lights and Christmas tree lights don’t get
               at home, in houses and
                                                                                                                       used very often.                                        • Try to make your way to a window.

               blocks of flats are a
                                                                                                                       • Check the fuse in the plug is the right size – see    • If the room becomes smoky, crawl along the
                                                                                                                         the box for the maximum size of fuse to use.             floor as smoke rises.

               major cause of injuries
                                                                                                                       • Replace any blown or broken bulbs.                    • Open the window. This will allow smoke to
                                                                                                                       • Turn the lights off when you leave the house or          escape and provide you with fresh air.

               and deaths, and every
                                                                                                                         go to bed.
                                                                                                                       • Keep the bulbs away from materials which could        How to make a 999 call

               year the fire brigade                                                                                     burn easily.                                          • As soon as you know there is a fire evacuate the
                                                                                                                                                                                 building and call 999. These calls are free.

               is called out to over                                                                                   Top tips to protect your home from fire
                                                                                                                       • Always keep a working battery in your smoke
                                                                                                                                                                               • Try to remain calm. Speak clearly and slowly,
                                                                                                                                                                                 giving your full address.

               60,000 fires. Hampshire                                                                                   detector. Keep them dust-free and test them
                                                                                                                         once a week to check they still work.
                                                                                                                                                                               • Say what is on fire: E.g. A two storey house or a
                                                                                                                                                                                 flat in a block.

               Fire Service estimates                                                                                  • Think about how you could escape quickly and
                                                                                                                         safely from your home if there is a fire and keep
                                                                                                                                                                               • Let them know if anyone is trapped and what
                                                                                                                                                                                 room they are in.
               that around 400 people                                                                                    all exit routes clear.
                                                                                                                       • Do not overload electrical sockets. Only use one
                                                                                                                                                                               • To help the fire service to easily locate your
                                                                                                                                                                                 home, have people waiting outside if possible.
               die and 14,000 people                                                                                     plug per socket.
                                                                                                                       • Take extra care when cooking with hot oil.
                                                                                                                                                                               • Never go back into your home for personal
                                                                                                                                                                                 belongings. Stay out of your home until the fire
               are injured each year in                                                                                  Consider buying a deep-fat fryer which is
                                                                                                                         controlled by a thermostat.
                                                                                                                                                                                 and rescue services tell you it is safe to return.

               house fires.                                                                                            • Make sure cigarettes are stubbed out properly
                                                                                                                         and are disposed of carefully. Never smoke in
               As your landlord we have a duty to assess the fire risks in our homes and make improvements
               through the Housing Health and Safety Rating System (HHSRS). We also have a comprehensive
                                                                                                                       • Keep matches and lighters away from children.          Fire safety useful links
                                                                                                                       • Take special care when you are tired or when
               programme of fire risk assessments which are carried out in the communal areas of blocks of               you have been drinking.                       
               flats. Both of these processes seek to address fire hazards that may cause harm and look at             • Do not leave electrical appliances on standby.
               solutions to reduce this harm.                                                                            Always switch them off and unplug them when
                                                                                                                         not in use.                                             Need information in other languages?
               Vulnerable people                                                                                                                                                 Click on the following link:
               Hampshire Fire and Rescue Service offers support to the most vulnerable individuals and can visit you   What to do if a fire starts                     
               in your home. They will informally assess the potential fire hazards in your home and offer advice      • If possible close the door of the room where the        HomeAndCommunity/InYourHome/
               on how to reduce risks and keep your home safe. For more information contact Hampshire fire               fire is and all doors behind you as you leave. This     FireSafety/DG_180886
               and rescue service on 023 8064 4000 or visit:                will help delay the spread of fire and smoke.
 12                      General news                                                                                                                                                                       General news                13
               General repairs and maintenance news                                                                       General resident involvement news
General news

                                                                                                                                                                                                                                    General news
               Volunteering                                       Gas Servicing                                           A new improved approach
               opportunities                                      Your responsibility
               at First Wessex
                                                                  First Wessex has a statutory duty to ensure that all
                                                                  gas appliances, flues and gas pipework installed in
                                                                                                                          to neighbourhood
                                                                  your home are serviced annually. We appreciate

                                                                  that most customers co-operate with the servicing
                                                                  programme, allowing the inspection to be
                                                                  undertaken quickly and efficiently. Allowing FWPS
               FWPS has a group of resident volunteers            reasonable access to your home forms part of your       The Neighbourhood Walkabout Working Group
               who conduct surveys over the phone to get          tenancy agreement.                                      met in October to look at ways of improving how
               feedback on our repairs service from residents.
               This has proved to be a really good way of         Agreeing your appointment                               we manage and monitor our estates effectively
               finding out which areas of the service need        Before an inspection is due, you will receive a         to ensure that the services you pay for are
               most improvement, so we’d like to do more          letter confirming your appointment time. If it is not   meeting the standards required.
               surveys. We need more volunteers to help us        convenient you can easily contact us to rearrange
               with this!                                         it. Once your gas appliances have been serviced          We have been busy creating a new procedure          neighbourhood is cleaner and safer for all the
                                                                  you will receive a Gas Safety certificate which          for walkabouts including a new form which           residents.”
               You could commit anything from half a day          confirms your appliances are safe to use until the       is designed to be an easy guide for staff
               once or twice a year, or every month if you’d      date of the next inspection.                             and residents to use whilst conducting the           Leonard Amos from Farnborough said:
               like to! Full training and information including                                                            walkabouts. A new IT system has also been
                                                                  If gas servicing appointments are not kept by                                                                 “Neighbourhood walkabouts are a very
               a script is provided, and we can pay your travel                                                            set up so that we are able to look at the results
                                                                  residents and we are unable to gain access to the                                                             important part of being an involved resident. I
               costs.                                                                                                      and feedback in more detail and analyse trends.
                                                                  property, warning tape can be applied to the front                                                            get to look at how well First Wessex is looking
                                                                  door along with a note advising the resident that        This will help us to make sure that our resources    after my estate and perhaps help spot areas
               We caught up with James, a resident volunteer                                                               are used wisely, that we prioritise actions and
                                                                  they need to contact us urgently to re-book the                                                               that may need some more attention. I’ve been
               for a chat about his experiences:                                                                           that we are achieving value for money from the
                                                                  service. If this fails to happen, the Neighbourhood                                                           involved in walkabouts for three years now and
                                                                  Management team will take legal action to obtain         service charges.                                     it has definitely helped to improve problems
               Why did you decide to become a telephone
               survey volunteer?                                  an injunction to gain access to the property so that                                                          such as anti-social behaviour, graffiti and fly-
                                                                  the service can be completed. If successful, the         Tony Herridge, a resident from Farnborough           tipping. On a recent walkabout we spotted the
               “I wanted to experience tenants’ thoughts on a                                                              who is part of the working group said: “The
               wider scale and improve my personal skills.”       tenant can be ordered to pay Court costs in excess                                                            paving slabs to the rear of the flats had been
                                                                  of £800.                                                 idea of a regular neighbourhood walkabout is         pinched! This was reported and First Wessex
               Did you have any concerns about                                                                             excellent! I’ve been doing it for five years and
               volunteering before applying?                                                                                                                                    Property Services came out the next day to
                                                                  Tom Antrobus, Technical Director at First Wessex         the improvements I have seen to my estate have       replace them all. It really is worth while and,
               “I did wonder whether I would be any good          said: “It’s vital that all appliances are serviced       been quite remarkable. Graffiti and fly-tipping
               at the job, and whether I would be able to                                                                                                                       whilst it helps to improve where I live, I get to
                                                                  regularly, as around 35 people die nationally            used to be a big problem where I live. This          meet lots of different people and we all have a
               provide the necessary important information to     each year from carbon monoxide poisoning as a            now gets spotted and dealt with very quickly.
               the company.”                                                                                                                                                    laugh too!”
                                                                  result of faulty appliances. This is why FWPS takes      Neighbourhood walkabouts basically ensure the
               What do you feel you have gained from              missed services very seriously by pursuing access to
               volunteering so far?                               properties through the courts.
               “I have gained confidence in listening to
               peoples opinions whilst extracting important       “Naturally we’d like to avoid such action, but
               information that was required.”                    the health and safety of our residents is our
               What advice you would give to anybody              top priority. Something as simple as having gas

                                                                                                                                                                                Did you know?
               thinking of volunteering?                          appliances regularly serviced really can save
               “Give it a go! Just one morning once a month.      lives. FWPS is working hard to communicate this
               You get to talk to a wide range of people with     important message, and we hope that taking legal
               differing needs and expectations.”                 action will demonstrate just how committed we                                                                 You too get make a difference to your
                                                                  are to keeping a very high standard of service and                                                            neighbourhood by getting involved in your
               To find out more about becoming a                  safety throughout all of our homes.”                                                                          neighbourhood walkabout. To find out more
               volunteer contact Louise Nimmo-Scott                                                                                                                             contact your Resident Involvement Manager or
               on 023 8068 8893.                                  Have a question on gas servicing? Contact your                                                                email
                                                                  local office (contact details are on the back cover).
 14                     General news                                                                                                                                                                        General news              15
               General resident involvement news                                                                             General resident involvement news
General news

                                                                                                                                                                                                                                         General news
                                                                                                                             Open Door and the annual
                                                                                                                             report: What did you think?
                                                                                                                             A group of resident        We received some great      “It was enjoyable          “It all went very well
                                                                                                                             volunteers recently        feedback which will         and great to meet          and I thoroughly
                                                                                                                             telephoned 250 First       help us next year when      other residents; we        enjoyed it. We received
                                                                                                                             Wessex residents to        we produce our next         worked together as a       great feedback.”
                                                                                                                             ask them what they         annual report. 65%          real team! Listening       Mr Sullivan,
                                                                                                                             thought of the new         of residents said they      to their opinions was      Eastleigh volunteer
                                                                                                                             magazine, Open Door        thought it was easy to      interesting, and they
                                                                                                                             which was combined         understand, and that        were grateful their        Thank you to all
                                                                                                                             with our first resident    it was an open and          views were registered      residents who

               Involvement                                             Resident inspectors play an important part in
                                                                       shaping the future of First Wessex. We need
                                                                       volunteers to help us compare our performance
                                                                                                                             annual report and sent
                                                                                                                             out in September.
                                                                                                                                                        honest account of how
                                                                                                                                                        First Wessex is doing.
                                                                                                                                                                                    and valued.”
                                                                                                                                                                                    Jan Knott,
                                                                                                                                                                                    Aldershot volunteer
                                                                                                                                                                                                               volunteered their time
                                                                                                                                                                                                               to conduct the surveys.

               opportunities                                           against the Tenant Services Authority (TSA) Service
                                                                       Standards, against other housing associations and
                                                                                                                             Feedback was
                                                                                                                                                        The autumn issue was
                                                                                                                                                        the first time we had       “I think it was very

               for First Wessex
                                                                       to measure how effective and efficient our services   positive, with 82% of      produced one resident       good, I really enjoyed
                                                                       are.                                                  those who received         magazine for all First      talking to fellow
                                                                                                                             a copy saying they         Wessex residents. We        residents. Feedback was
                                                                                                                                                                                                                It was
                                                                       Voice Survey panel                                    liked the way the          will be conducting          very positive. Residents
                                                                       This involvement option takes up very little time.
                                                                       Panel members complete between four to six
                                                                                                                             two magazines were
                                                                                                                             presented as one. This
                                                                                                                                                        some further surveys to
                                                                                                                                                        find out what residents
                                                                                                                                                                                    were surprised it
                                                                                                                                                                                    catered for all ages,       enjoyable!
               Residents are at the heart of everything we do,         surveys each year from various teams across First     helped us save money       think about the new         young and old.”
               so we have designed a varied programme of               Wessex and return them to us so that we can use       on printing costs, so      layout in the new year.     Helen Carter,
               involvement activities which caters for a very          their views to help us improve our services.          we’re glad you liked it!                               Portsmouth volunteer
               broad range of interests, lifestyles and aspirations.
                                                                       Resident Interview Panel
                                                                                                                              Residents’ forum launches new website
               We always provide full training and reasonable
               expenses including travel and childcare so that         If you’d like to help us recruit new staff, why
               everyone who wants to take part in shaping our          not join our Resident Interview Panel? You’ll
               services can do so.                                     play a key part in selecting people with excellent     Hampshire and Districts’ Residents’ Forum             of social housing sees there is a clear role for
                                                                       customer care skills who can engage effectively        has reached a milestone with the launch of            tenants taking a bigger part in regulation” says
               At the moment we are on the lookout for more…           with residents and improve our service to you.         its website              Tim. “The Forum would like to reflect this with
                                                                       You’ll receive full interview training and skills      uk and the completion of its first programme          its scrutiny. Not only delivering a judgement on
               Mystery shoppers                                        development to make sure you’re fully supported        which was to draw up nine standards of tenant         our landlords service but as a desirable means of
               We are looking for mystery shoppers to act as           and obtain the right skills to be on the panel.        participation and empowerment.                        consumer protection.”
               regular customers by calling and visiting our
               offices to monitor the quality of the customer                                                                 The Forum, which represents 100,000 social            He added: “It would reinforce the relationship
               services they receive. We also want to monitor                                                                 housing tenants, is chaired by Tim Glover with        between landlord and tenant and meet the
               our caretaking and grounds maintenance services                                                                Sandi Naylor as Secretary. Both are First Wessex      Coalition’s localism agenda.”
               so the mystery shoppers could also visit our                                                                   residents.
               neighbourhoods. Each mystery shopper will be             To find out more about any of the                                                                           The Forum meets six times a year. It will be
               rewarded with up to £10 each session, and their          opportunities contact your local Resident             Made up of nine housing providers – both              holding its first annual meeting in September
               identity will never be revealed!                         Involvement Manager:                                  association and local authority and including First   2011 when it is hoped general invitations can be
                                                                        Aldershot - Sandra Feenan on 01252 368737             Wessex – the Forum is now looking to a future         issued to any interested resident.
               Resident inspectors                                      Eastleigh - Nicola Mason on 023 8068 4337             where it will not only reflect tenants views across
               We are developing a set of Service Standards,            Portsmouth - Vicki Turnbull on 023 9289 6708          the sector but position itself for a scrutiny role.   Meanwhile, the website will keep everybody up
               which reflect the needs of the local communities         or email              “A Communities and Local Government                   to date on the Forum’s activities.
               we serve, and we need our residents’ help.                                                                     Department discussion paper on the future

 16                       General news                                                                                                                                                                           General news              17
               General resident involvement news                                                                               General resident involvement news
General news

                                                                                                                                                                                                                                            General news
               Would you like                                          Local Management Boards
                                                                       The Local Management Boards monitor our
                                                                       services and performance in the local areas. They
                                                                                                                               Election result
                                                                                                                               Residents in the Aldershot area may remember
                                                                                                                               receiving a ballot paper with their copies of
                                                                                                                                                                                        What to do next
                                                                                                                                                                                        If you are interested in becoming a member

               to influence                                            meet about six times a year, usually at 6pm. There
                                                                       are nine members of whom four are residents.
                                                                                                                               Open Door in September. Leonard Amos was the
                                                                                                                               only candidate for a vacant place on the Service
                                                                                                                                                                                        of a Local Management Board or the Service
                                                                                                                                                                                        Development Board please contact the Resident

               the services
                                                                                                                               Development Board. When there is only one                Involvement team for more information
                                                                        The Boards in Portsmouth and Aldershot                 candidate our voting rules say that they must            and a nomination form. Call the team on
                                                                        each have a vacant place for a resident                receive more votes in favour than against in order       01252 368737 or email gettinginvolved@

               you and your
                                                                        representative. Are you interested in putting          to be elected. In fact Leonard received 92% of the The completed form must be
                                                                        yourself forward to represent your fellow              vote with 366 in favour and 31 against. So he is         returned by 30 January 2011.
                                                                        residents? See ‘What to do next’ on page 19.           now successfully elected to the SDB. Well done

               fellow residents                                        Service Development Board

                                                                                                                                Board member
                                                                       The Service Development Board (SDB) is

                                                                                                                                                                                       The meeting was lead by Tim Glover, Chair of
                                                                       responsible for overseeing policy, strategy and                                                                 the Hampshire and District Forum, and chaired
                                                                       service development from a resident perspective
                                                                                                                                networking event
                                                                                                                                                                                       by an independent chair to allow all residents to
                                                                       for the whole of First Wessex.                                                                                  speak freely and honestly.
               Become a First Wessex Board member!
               First Wessex is highly committed to involving           The Board has nine elected resident members and                                                                 The meeting was a great success and residents
                                                                                                                                On the 15th September Resident Board members
               residents at every level of decision making. There      three members from the First Wessex main board.                                                                 have expressed an interest to meet again to
                                                                                                                                from First Wessex met with other resident Board
               are residents on all our principle boards, overseeing   It holds about six evening meetings a year, rotating                                                            allow further discussion and in particular to
                                                                                                                                members from housing associations across the
               our work, monitoring staff performance and              venues around the three offices.                                                                                consider the national picture, and ‘hot topics’.
                                                                                                                                South. The aim of the meeting was for residents
               deciding on our policies.                                                                                                                                               This support and free discussion with others will
                                                                                                                                to be able to compare their roles, influence and
                                                                       The Board enables resident representatives to:                                                                  assist residents in their role as resident Board
                                                                                                                                support nomination processes.
               As well as attending the regular board meetings,        • review and improve the policies which guide our                                                               members, who are a vital part of any social
               resident Board members can become involved                services                                                                                                      landlords governing boards.
               with First Wessex in many other ways, including         • influence the prioritisation, planning and delivery

                                                                                                                                             The life of an involved resident
               scheme visits, assisting with interviewing staff and      of services
               contractors, attending conferences and training         • comment on our plans for reinvestment in our
               and joining committees or working groups. Full            homes
               support and training is given by our Resident           • monitor our services for fairness across all our                    By Sandi Naylor
               Involvement team to equip you with the right skills       customers
                                                                                                                                             “I became a First Wessex resident in      develop new skills and knowledge to maximise my
               to get involved.                                        • regularly review how we consult with and
                                                                                                                                             2008. Through my Neighbourhood            ability to participate in all areas.
                                                                         involve our residents
                                                                                                                                             Manager I was invited to attend a
               While many resident Board members have                  • make suggestions for improvements                                                                             Earlier this year I had the opportunity to be
                                                                                                                               forum where I was introduced to the Resident
               previously been involved with us or have been           • approve new or changed policies                                                                               involved in telephone surveys talking to residents
                                                                                                                               Involvement Officers. They were very friendly
               members of community groups, trade unions,                                                                                                                              about what they thought was important to
                                                                                                                               and explained some of the groups and training
               faith groups or other committees, no experience is       The Service Development Board currently has                                                                    them as a First Wessex resident, and the majority
                                                                                                                               available to me.
               necessary.                                               one vacancy for each of the three local areas.                                                                 of them didn’t realise that they could become
                                                                        Are you interested in putting yourself forward         “I started by being elected as a Block                  involved and help make important changes.
               Any resident can stand, including any who are            to represent your fellow residents? See ‘What          Representative, which involves monitoring the area
               already co-opted Board members although it               to do next’ on page 19.                                where I live and acting on behalf of local residents    “This amount of resident involvement was my
               is also important to note that there are some                                                                   to drive service improvements and change. I also        choice, but you can do as much or as little as
               qualifying criteria.                                    Ballot papers including the details of all candidates   joined Tenants’ Together, a group of residents that     your time or family commitment permits and all
                                                                       will be sent to all residents with the next issue of    meets every two months.                                 the courses I have attended are free. Your travel
               The agenda and papers are sent to all members           Open Door in March.                                                                                             expenses are covered, they will even provide taxis
               around one week before a meeting to give                                                                        “Having been registered disabled and unable to          if you don’t have a car and reasonable child care
               them enough time to prepare themselves for the          We are keen to encourage Board member and               work, First Wessex has given me the opportunity         costs are covered.
               meeting. All transport, childcare costs and out of      other involvement applications from residents of all    to refocus my life. I have attended an extensive list
                                                                       ages. We also particularly want to make sure that       of training courses including equality and diversity,   “So whether you are single, married, old or
               pocket expenses will be covered.
                                                                       our younger residents are better represented.           anti-social behaviour, IT, secretarial skills, proof    young, why not speak to the Resident Involvement
                                                                                                                               reading and an intensive three month course in          team and ask the question ‘What can I do to get
                                                                                                                               community consultation. These have helped me            involved and help make a difference?”

 18                       General news                                                                                                                                                                              General news              19
               General performance news                                                                                   General performance news
General news

                                                                                                                                                                                                                                                  General news
               Complaints Performance                                                                                     How are we doing?
               July to September 2010                                                                                     Report from July – September 2010
               The information below shows how we are performing and responding to complaints                             We hope we have improved the way we report on how we are performing so that it is more meaningful
                                                                                                                          to you. Here is a summary of some of the key areas of our performance between 1st July and 30th
                Overall performance                  Aldershot      Eastleigh Portsmouth Total           Year to date
                                                                                                                          September 2010.
                                                        37             32          27     96                 204
                                                                                                                           Jargon buster!
                 No. of compliments received                                                                                                                                        • Emergency repair: Something which could not have
                  No. of complaints received             86            72            81         239           420                                                                     been foreseen and which could cause danger to health,
                                                                                                                                                                                      residents’ safety, or serious damage and destruction
                           % upheld                     24%           68%           46%         44%          47%           • Void: Empty property                                     to property, eg, dangerous structures, total failure
                                                                                                                           • YTD: Year to date                                        of electrical supply, flooding or a security risk to the
                         % not upheld                   76%           32%           54%         56%          53%           • Supported (directly managed): These schemes are          property
                                                                                                                             managed by First Wessex and operated by specialist     • Urgent repair: A fault which materially affect residents’
                  % cases closed after initial
                                                                                                                             support workers who provide support to vulnerable        comfort and may cause damage to the building fabric.
                 investigation in 10 working                                                                                 residents                                                In certain circumstances these repairs could be treated
                      days (target 85%)                 88%           77%           75%        80%           75%
                                                                                                                           • Arrears: Being behind with rent payments                 as emergencies, eg, minor leaks or repairs to a fuse box
                Satisfaction with the way the                                                                              • Supporting People: A government funded programme       • Routine repair: Non-urgent, minor problems,
               complaint handled (target 90%)           59%           85%           60%        68%           69%             which provides housing related support to vulnerable     eg, broken kitchen units, adjustments to doors or
                                                                                                                             people                                                   replacement of fixings
               Number of cases referred to the
               Housing Ombudsman Service                  0            0              0          0             3

               What were the complaints about?                                                                            Our vital statistics
               Nature of complaints received (5) this quarter               Number                                        Housing
               Conduct and attitude                                           25                        10%                                                   Portsmouth       At-a-      Eastleigh        At-a-       Aldershot         At-a-
               Information/communication/consultation                         53                        22%                                                                   glance                      glance                        glance
                                                                                                                           General Needs:                    2010     2009              2010     2009                2010      2009
               Quality of work                                                55                        23%                Average days to re-let an         15.22      17             20.54 28.24                  20.12* 17.41
               Performance against service standard                           74                        31%                empty property this year          (YTD)
               Application of policy/procedure/process                        22                         9%                % of rent in arrears this          3.85     3.76              2.16      2.1                1.88      2.5
               Category not yet entered                                       10                         4%                year                              (YTD)                      (YTD)                        (YTD)
                Total                                                         239                       100%               % of Customer Services             83.4    93.13             68.5      91.4                77.7      N/A
                                                                                                                           calls answered in 20              (YTD)
                Learning from complaints                             are recruiting a floating estates person who will
                                                                     cover for staff absences.
                                                                                                                                                                                     * Figure as of August 2010
                First Wessex welcomes feedback from residents.
                                                                                                                          First Wessex Property Services
                It is the best way we can identify areas where we    Customer B complained that he was                                                        Portsmouth                  Eastleigh                    Aldershot
                need to make changes to our services or improve      being asked to pay a debt relating to a                                                                   At-a-                       At-a-                         At-a-
                the way we deliver them. Here is an example          rechargeable repair that he believed had              % of response repairs             2010     2009           2010        2009            2010          2009
                                                                                                                                                                              glance                      glance                        glance
                of something we have changed as a result of          been sorted out.                                      completed on time
                residents’ feedback recently:                        We investigated and established that due to                                              100      N/A               100      N/A                 100       N/A
                                                                                                                           Immediate (4 hours)
                                                                     a breakdown in communication between First
                Customer A complained that the level of              Wessex and the customer, the situation had not                                           99.7     99.6              100      100                 100       99.6
                caretaking within the communal area of the           been sorted out appropriately and closed. We          Emergency (24 hours)
                flats they live in was decreasing.                   have now written a Recharge Policy that is due
                We investigated and found that due to staff                                                                Urgent (5 days)                     98      98.8             98.3      99.4                99.5      97.4
                                                                     for approval in January 2011. This will give clear
                absence the caretaker hadn’t been able to clean      guidance on the process that must be followed
                to the service level agreement standard. To          in these situations.                                                                     97.9     98.6             97.9      97.9                99.3      96.1
                                                                                                                           Routine (22 days)
                make sure we can meet the agreed standard we

 20                      General news                                                                                                                                                                                 General news                  21
               General performance news                                                                                        General competitions and recipes
General news

                                                                                                                                                                                                                                          General news
               Care and Support                                                                                                                                                Win
                                                                        • Working with commissioners and residents to

               We have seen a number of critical challenges
                                                                          transform the culture of Portsmouth Foyer and
                                                                          introduce more customer focused services.
                                                                                                                                                                               £20!   Christmas
               and changes for the Care and Support division
               between July and September 2010. Notably:
                                                                        • Developing new extra care services in Andover,
                                                                          following a successful bid for funding to
                                                                                                                               Fill in the empty cells, one number in each, so
                                                                                                                               that each column, row, and region contains the
                                                                                                                                                                                      gingerbread men
                                                                          Hampshire County Council.
                                                                                                                               numbers 1–9 exactly once.                              Ingredients
               • The Comprehensive Spending Review – with               • Working with our customers to gather
                                                                                                                                                                                      • 350g plain flour
                 threats to services in budget reductions but also        information about their priorities and develop
                                                                          plans to deliver services in the forthcoming year.
                                                                                                                                        6   4 9                                       • 1-2 teaspoon ground ginger
                 opportunities from new ways of working. The
                 Care and Support division has been preparing for                                                               1 8 9   2 3 5                                         • 1 teaspoon bicarbonate of soda
                                                                                                                                                                                      • 100g butter or margarine
                                                                        There has been some excellent feedback from
                 some of these changes, planning for how we can
                 respond effectively to the needs of our customers      customers on the quality of the support services,         7   9       8                                       • 175g soft light brown sugar
                                                                                                                                                                                      • 1 egg
                 and playing a central role in supporting localism      and a great deal of positive publicity focused on
                                                                        activities that customers have been involved in.
                                                                                                                                  5 2     4   1                                 9     • 4 tablespoons golden syrup
                 and the strategies of the local authorities.
                                                                        Staff have continued to demonstrate passion and               2   6                                     7       (Makes about 20 biscuits)
                                                                        commitment with some remarkable outcomes.
                                                                                                                                  4 8   9   6                                         1. Put the flour, ginger and soda into a bowl
               Regeneration and Resident Involvement                                                                                      7                                     5        and rub in the butter.
                                                                                                                                                                                      2. Add sugar and stir in the syrup and egg to
                                                           Resident involvement (July to September)                               9 7   8   1 6                                          make a firm dough.
                                                                                                                                                                                      3. Roll out to about 5mm thick and cut out
                Level of activity                 Low                      Medium                           High                2 6   1 4                                       8        your gingerbread men. If you don’t have a
                                          (e.g. Voice Survey)      (e.g. Recruitment Panel)        (e.g. Board Members)                                                                  gingerbread man cutter then use whatever
                                                                                                                               In our word search, words are placed          Win         you have - stars and hearts are just as tasty.
                Number of involved                 527                         181                            47               horizontally, vertically and diagonally, both £20!     4. Bake at 190° C /Gas 5 on greased baking
                                                                                                                               forwards and back-to-front. You will need a               trays (spaced out, as they will spread) for 10

               Our highlights
                                                                                                                               keen eye to find the words and solve the puzzle!          to 15 mins until golden brown. Leave to firm
                                                                                                                                                                                         up for a couple of minutes before placing on
                                                                                                                                W N         X   F   T      A   T     T     G    A        a wire rack to cook.
               Commercial Services                                      Community Regeneration                                  D       O   R   E   E      D   N     I     E    R     5. Once cooled, decorate with icing.
                                                                        • Opening of Heronwood Community Base
               (homeowners and leaseholders)                            • Six further places gained from Future Jobs Fund       E       S   L   E   I      G   H     S     B    S
               • Continued improvement in turning around
                                                                        • Recruitment of resident inspectors and mystery
                 empty properties
                                                                                                                                S       C   A   R   F      G   R     E     O    A     Colour in our Winter picture. The best       For
               • Continued level of resident involvement
                                                                        • Good level of participation from resident             R       O   I   E   E      T   C    V      L    R     entry will win a prize!                     kids!
                                                                          volunteers with telephone survey on annual             F      R   E   E   Z      E   N    O      R    R
               Housing                                                    report and Open Door
               • New Housing Services Coordinators mean                                                                         S       N   A   I   W      I   I     L     L    O
                 greater productivity across the team
               • Excellent turnaround of empty properties
                                                                        Care and Support                                        A       A   A   E   B      W   R    G      N    D
                                                                        • Many successful supported Housing Month               E       S   N   O W        T   D     E     D W
               • Good results by Anti-Social Behaviour
                 Coordinator in Eastleigh                                                                                       R    W      R   G   E      P   H     S     C    N
               • Work began on new neighbourhood plans
               • Continued production of new customer leaflets                                                                 Cold             Scarf              Robin
                                                                                                                               Sleigh           Gloves             Snow
                                                                                                                               Freeze           Reindeer           Ice
               First Wessex Property Services
               • Improved ‘right first time’ results for repairs work                                                          Complete and return any of our competitions.
               • Good level of gas servicing                                                                                   One winner from each area will be chosen to
               • Customer satisfaction continually improving on                                                                win ‘Love to Shop’ vouchers.
                 last year                                                                                                     Send your entries to: Competitions, PR and
               • Newly appointed General Managers for Eastleigh                                                                Communications, First Wessex, Peninsular
                 depot (Lakhvinder Sagoo) and Portsmouth depot                                                                 House, Wharf Road, Portsmouth PO2 8HB.
                 (Steve Austin)
 22                                                                                                                                                                                                                                         23
                                 Community news from our Aldershot office                                                               Community news from our Aldershot office
News from our Aldershot office

                                                                                                                                                                                                                                                       News from our Aldershot office
                                 Your local
                                 contacts               Job Clubs grow                                                                  Family fun in Farnborough!
                                 Aldershot Customer     More local people than ever can now join a Job Club for free, as another club
                                 Services               opened its doors at the new Heron Wood Community Base in September!
                                 01252 338800 or
                                 0800 0191 470*         Anyone in Aldershot and Farnborough looking to learn new skills, boost their
                                                        confidence and work towards finding a job can join one of the three clubs at
                                 Repairs                these local venues:
                                 0800 0217 115*         • Mayfield Community Centre, Totland Close: Tues 10am-12pm
                                                        • Heron Wood Base, Andover Way, Heron Wood: Weds 10am-12pm
                                 Write to or visit      • North Town Base, North Lane: Thurs 10am-12pm
                                 Gordon House,
                                 Gordon Road,           M B Learning and First Wessex have teamed up to offer this support service.
                                                        Gill White from M B Learning is pleased with how word has spread: “It’s so
                                                                                                                                        Adults and children alike had a fun-                  and an afternoon of activities including football
                                 Aldershot, Hampshire                                                                                                                                         coaching from Aldershot Town Football Club!
                                 GU11 1LD               important that local people have access to support with looking and applying    filled day at a family fun event at
                                                        for jobs, updating their skills, writing CVs and letters and preparing for      Water Lane play area in Farnborough.
                                 Other useful           interviews – especially when competition for every job is so fierce.
                                                                                                                                                                                              MCP was formed over ten years ago to promote
                                                                                                                                                                                              cohesion in the Mayfield area of Farnborough, and
                                 contacts               “At the club they can use the internet and scour the latest papers, and there
                                                                                                                                        Organised by Mayfield Community Partnership
                                                                                                                                        (MCP), the event was opened by the Mayor who
                                                                                                                                                                                              many local community agencies are members. The
                                                                                                                                                                                              Partnership aims to provide new opportunities for
                                 Emergency services     are two experienced support workers at every session. So far we’ve helped       watched a display of Nepalese dancing. Visitors
                                 999                                                                                                                                                          young people and organise events throughout the
                                                        over 45 local people look for work and we’ve got lots of regular members        enjoyed a barbeque provided by the Rotary Club,       year to bring the community together.
                                 Police                 who have told us that they feel they’re becoming better prepared for work
                                 (non-emergency)        thanks to the support they’ve received so far. We’re hoping to welcome more
                                 0845 0454545 or
                                                        people to the new club at the Heron Wood Base so we can help them get
                                                        their confidence back, set some goals and get back to work.”
                                                                                                                                        St John’s Court residents Update for shared
                                 Domestic Violence
                                 Unit                   John, a regular face at the Job Club has found the support invaluable.
                                                                                                                                        get musical                              owners and leaseholders
                                 01256 405349
                                                        “The sessions are so useful – they’ve helped me to get back into a working
                                                                                                                                        Thirteen residents of St John’s Court in in Aldershot
                                 Environmental                                                                                          Farnborough gathered in their communal lounge         From Kim Jones and Holly Armstrong,
                                 Health                                                                                                 in the autumn to enjoy a musical morning when         Home Ownership Managers
                                 01252 398 398                                                                                          Music for Health came to visit.
                                 Guildford                                                                                                                                                    Are you interested in becoming a Block
                                 Environmental                                                                                          Music for Health is an interactive therapeutic        Representative?
                                 Health                                                                                                 musical session with instruments and music            Reps act as the first point of contact in making
                                 01483 50 50 50                                                                                         which is designed to stimulate the mind and           information available to local residents, take part in
                                 Waverley                                                                                               improve wellbeing. The organisation specialises       estate inspections and help in assisting your Home
                                 Environmental                                                                                          in workshops for older people, and it was plain       Ownership Team’s services. If you are interested
                                 Health                                                                                                 to see that all the residents’ spirits were lifted.
                                 01483 523 333                                                                                                                                                in becoming a Rep or are interested in starting up
                                                                                                                                        Ranging from timeless classical pieces to popular     a Residents Group please call 01252 368621 for
                                                                                                               If you’d like support
                                 Victim Support                                                                                         upbeat music from the forties and fifties, everyone
                                 01256 346406            This has definitely made my                           with looking for or
                                                                                                                                        enjoyed a good sing-along and some even jousted
                                                                                                                                                                                              more information.
                                                                                                               preparing for work,
                                 01252 324679
                                                         job seeking more varied. I                            you’re guaranteed
                                                                                                                                        with their maracas!                                   Home Contents Insurance
                                                                                                               a warm welcome                                                                 A new insurance scheme, My Home, is now
                                 CAB Aldershot
                                                         now look through a wider                              at your local Job
                                                                                                                                        Erica Grimes, Support Team Leader, hopes the          available to all residents. The policy is designed to
                                                                                                                                        enthusiasm continues. “You could feel the             be affordable, has no excess to pay and premiums
                                 0845 1203765            range of newspapers and                               Club. Just come
                                                                                                                                        atmosphere changing as the workshop went              can be paid in a variety of different ways making it
                                 CAB Farnborough                                                               along or contact Gill
                                 08451203752             know about lots more                                  White on 07765
                                                                                                                                        on and once they’d settled into it everyone was
                                                                                                                                        singing along!”
                                                                                                                                                                                              accessible to all. If you don’t have home contents
                                                                                                               283087 for more                                                                insurance or would like to compare the cost
                                 Children’s Services     websites than I did before.                           information.                                                                   contact the insurance provider, JLT direct on 0845
                                 0845 6035620                                                                                                                                                 337 2463.
   24                                                                                                                                                                                                                     Aldershot office                  25
                                 Community news from our Aldershot office                                                                        Neighbourhood news from our Aldershot office
News from our Aldershot office

                                                                                                                                                                                                                                                              News from our Aldershot office
                                 Aldershot                                                Update on                                                               Update from
                                                                                                                                                                  Vicky Higgins
                                                                                                                                                                                                                          Update from
                                                                                                                                                                                                                          Tim Rouse
                                 Credit Union                                             Aldershot                                                               Tel: 01252 368660                                       Tel: 01252 368772

                                 branches out                                             Neighbourhood
                                                                                                                                                                    The Neighbourhood Plans for                           I’m delighted to report that the
                                                                                                                                                                    St Christophers were delivered                        Bungalow continues to grow
                                                                                                                                                 in the autumn, so we’re now busy getting some         from strength to strength and is attracting new

                                 to Farnborough                                           Plans
                                                                                                                                                 of the actions ticked off! Steve Dunford, the         users all the time. We have recently welcomed
                                                                                                                                                 Neighbourhood Warden and I are working on             GEMS, a new group for girls over 14, which has
                                                                                                                                                 establishing allocations and ownership of the sheds   been an instant hit with over 40 girls coming
                                                                                          The Neighbourhoods Team at Aldershot has               at Brookhouse Road. This is quite a big challenge,    along!
                                 More people living in the Rushmoor area now              completed the first six of our Neighbourhood           and we’re reliant upon your cooperation and
                                 have easier access to the Credit Union, since a new      Plans                                                  response when we ask for information.                 We were very pleased to welcome our local MP
                                 branch opened its doors in August at Rushmoor                                                                                                                         Jeremy Hunt to celebrate the official opening of
                                 Borough Council’s offices.                               These Neighbourhood Plans have now been                Unfortunately we still have a problem with dogs       the Hale Children’s Centre in October. For more
                                                                                          distributed to residents in Sandy Hill, Totland,       across the St Christophers community. I met           information about this important local service drop
                                 The local Credit Union now operates from two             Tices, Ash, Minley and St. Christophers.               recently with the local police and the Community      in to the centre next to the Bungalow.
                                 locations: First Wessex offices in Gordon Road,                                                                 Patrol Officers from Rushmoor Borough Council to
                                 Aldershot and Rushmoor Borough Council offices           We will be keeping a close eye on the                  discuss how we are going to tackle the issue and      Some younger members of the Sandy Hill
                                 in Farnborough.                                          outstanding actions to ensure they are                 I hope we are able to reach a positive solution for   community have also been making good use of
                                 • 1st and 3rd Thursday of every month at First           delivered on time. 47 of the 80 actions and            everyone involved very soon.                          the large space and kitchen facilities for their
                                   Wessex offices 1-4pm                                   improvements that were identified in the plans                                                               birthday celebrations, and we are hoping that
                                 • 2nd and 4th Thursday of every month at RBC             are either already completed or are in progress.       On a lighter note, in spite of the rain the summer    Julie, our new Community Facilities Coordinator
                                   offices 1-4pm                                                                                                 bike clinic at Montgomery Road was a roaring          will be able to attract more function bookings
                                                                                          The team has recently begun the consultations          success and we were really pleased to see so many     which will support the Bungalow.
                                 The Credit Union offers secure and ethical banking       for the next phase of Neighbourhood Plans              local people come along for free bike repairs and
                                 and loans on a not-for-profit basis for local people.    which will cover West End, Beaumont and the            advice. Look out for posters confirming the date      Finally, as shown in the Neighbourhood Plan the
                                 It is controlled by its members and offers a genuine     surrounding areas of North Town.                       and location of the next clinics!                     new community maps are to be installed over the
                                 alternative to high interest credit, loan sharks and                                                                                                                  winter. These will be positioned at the two main
                                 doorstep lenders.                                                                                                                                                     entrances to the Sandy Hill estate and we hope
                                                                                                                                                                                                       that it will make it easier for visitors to navigate
                                 This joint venture between Rushmoor Borough             elsewhere – and this really is a genuine alternative.                                                         their way around!
                                 Council and First Wessex is an important part           We hope that having the Credit Union based in
                                 of tackling financial exclusion in Rushmoor and         both these offices will mean we can catch lots
                                 providing local people with safe options for saving
                                 and borrowing.
                                                                                         of people’s attention and raise awareness of this                          Update from                        •
                                                                                                                                                                                                           Disputes with neighbours
                                                                                                                                                                                                           Queries about your tenancy
                                                                                         crucial facility.”
                                                                                                                                                                                                       •   Anti-social behaviour or fear of crime
                                 Nicky Barham, Manager of the Aldershot Credit                                                                                                                         •   Breaches of tenancy
                                                                                         Councillor Paul Taylor, Rushmoor Borough
                                 Union explains: “One member was paying £30 a                                                                                                                          •   Neighbourhood inspections
                                                                                         Council’s Cabinet member for Corporate Services,
                                 week to doorstep lenders – which barely covered                                                                                                                       •   Housing options queries
                                                                                         said: “The Credit Union offers a valuable service                          Tel: 01252 368747                  •   Information about The Base and other
                                 the interest. A loan from the Credit Union has          in providing residents with a safe way to save and
                                 helped reduce her weekly repayments by half.                                                                                                                              activities in the area
                                                                                         borrow money. We are extremely pleased to be             I am working hard at the moment to promote
                                 We’ve now set up an Xmas Savings Account for            able to offer an additional base at the Council          the housing surgeries which are held at the          We look forward to welcoming you to a
                                 her, and she’s paying into it weekly to save for        Offices so the service can expand into Farnborough       North Town Community Base every Thursday             surgery soon!
                                 Christmas.”                                             and I’m sure local people will appreciate the easier     from 4–6pm.
                                                                                         access.”                                                                                                          Want to get involved?
                                 Matt Smith, Community Regeneration Manager                                                                       A new Neighbourhood Warden will be                       Would you like to get involved with any of our
                                 at First Wessex hopes more local people will join
                                 thanks to the expansion: “We’re working really           Want to                  For more details please
                                                                                                                   contact 01420 488977
                                                                                                                                                  appointed shortly, but in the mean time you can
                                                                                                                                                  drop in to raise any queries or talk to me about
                                                                                                                                                                                                           walkabouts? Contact Sandra Feenan, Resident
                                                                                                                                                                                                           Involvement Manager, on 01252 368737 or
                                 hard to deter people from turning to loan sharks         know more?               or             any of the following issues:                             email
                                 when they find it hard to get credit or loans
   26                                       Aldershot office                                                                                                                                                                        Aldershot office               27
                                 Neighbourhood news from our Aldershot office                                                                  Neighbourhood news from our Aldershot office
News from our Aldershot office

                                                                                                                                                                                                                                                              News from our Aldershot office
                                                   Update from                                            Update from                                            Update from                                             Update from
                                                   Claire Gleed                                           Chris Teal                                             Lynette                                                 Steve
                                                   Tel: 01252 368731                                      Tel: 01252 368657
                                                                                                                                                                 Lawson-Tyers                                            Dunford
                                                   I am very pleased to have taken                         I am excited to report that in                        Tel: 01252 368688                                       Tel: 01252 368680
                                                   on the role of Neighbourhood                            recent months Totland has been
                                 Manager for Tices, Beaumont and Heronwood,             a hive of activity with lots of improvements being     I was really pleased that our funding bid for public    Since starting my new role I’ve become involved
                                 having previously been the Neighbourhood               made to the fencing which has been treated with        notice boards for the main entrances at Queens          with a number of really exciting projects. In
                                 Warden for the area.                                   wood preserver, the paint work on external parts       Court was approved by the Neighbourhood                 October half term Chris Teal, the Totland
                                                                                        of the buildings, surveys of the drainage and          Improvement Fund (NIF) panel. The boards will be        Neighbourhood Manager and I consulted with
                                 Following the very successful opening and launch       sewage system and pigeon deterrent to tackle the       vandal resistant and will mean we can advertise         local residents to agree some mural designs to
                                 of the brilliant new facilities at the Heron Wood      problem of those pesky birds! New door entry           useful community information, events and                brighten up the courtyard area at Totland. Lots of
                                 Community Base, I would like to invite residents to    panels and barriers to the car park have also been     involvement opportunities, and also that we can         local children and the Gaming Zone Youth Club
                                 come along to the new housing surgeries which          fitted which, I hope you will agree, have made a       update residents regularly on community issues          came along to join Tina Wilkinson, a local artist to
                                 will be held every Thursday between 2-4pm.             big difference.                                        such as Neighbourhood Watch. If you’d like to           paint the mural. We all think they did a great job –
                                                                                                                                               advertise on the notice boards please contact me        it will really add some colour to the courtyards and
                                 Finally, the Safer Neighbourhoods team and I           Now that the Neighbourhood Plan has been               or your local street representative.                    we hope you’ll enjoy the finished art!
                                 are working hard to raise awareness of a recent        distributed I am preparing to consult with residents
                                 distraction burglary in the area, and to help          soon on work to upgrade the entrance lobbies           I also received some NIF funding to revamp the          Now that I have established a regular cycle of
                                 residents to avoid falling victim to doorstep          which we hope will bring further improvements to       garden border to the rear of Bader Court flats,         monthly Neighbourhood Walkabouts in Minley,
                                 criminals.                                             the blocks.                                            next to the wonderful wildlife area created by          West Heath and Prospect I’m pleased to report
                                                                                                                                               residents. The area has become a haven for wild         that I’ve begun to notice small improvements
                                 Always remember:                                       We are also looking into opportunities to change       birds, and I am sure you will agree that the first      in those areas. It’s vital that we work together
                                 • Are you expecting anyone? Don’t be misled by         the way rubbish is handled by investigating            part of the improvements, the shrub beds, look          to make the changes you’d like to see to the
                                   false reasons for a visitor to drop in!              changes to the rubbish chutes and recycling in the     great. In the spring of next year we hope to            area where you live, so if you’d like to join me
                                 • Do you know the caller? If not, make sure you        area.                                                  complete the second phase of the improvement            on a walkabout please just get in touch! We
                                   check their identity and only let them in if you                                                            project when we aim to put a seating and table          don’t currently have many street and estate
                                   are happy that they are who they say they are.       I hope that all this activity will demonstrate to      area so more residents can make use of this lovely      representatives around Prospect, so if you would
                                   Genuine callers should be happy to wait while        everyone at Totland that we are really committed       space.                                                  like to act on behalf of other residents in your
                                   you check their details. It’s a good idea to check   to bringing changes and making things better for                                                               community and work closely with us to improve
                                   the details they give you match up with those        all who live there. We know there is still a great     The youth centre and I have been working to come        things in your area, we’d love to hear from you!
                                   online or in the phone book if you can.              deal of work to be done, but we are making             up with ideas for youth projects in Ash and Ash
                                 • Fit a chain or spy hole on your front door so you    steady progress and it is great to see things taking   Hill. I am sure you will all have lots of great ideas   As Vicky says in her update, we’re working
                                   can check who is calling without opening the         shape!                                                 for us to consider, so if you have any please let us    together to tidy up the shed areas at Brookhouse
                                   door.                                                                                                       know – we’d love to hear them!                          Road. We’re going to re-allocate their numbers

                                  Beware of
                                                                                                                                                                                                       and we need your help to work out the current
                                                                                                                                               During the festive period please be mindful of          situation with who owns what! We would be
                                                                                                                                               your neighbours, especially if you are having any       very grateful for your help during the consultation
                                                                                                                                               parties. Please take advantage of the extra rubbish     process of this project which we hope will really

                                  rogue traders!
                                                                                                                                               collections that are put on by Rushmoor Council to      give the area’s appearance a boost.
                                                                                                                                               help keep your area clean and tidy.

                                  If you suspect that a rogue trader is on                                                                      Recycled scrap metal from our homes
                                                                                                                                                raises money for hospice care
                                  your doorstep, call 999 immediately,
                                  Hampshire Constabulary on 0845 045
                                  45 45, Crimestoppers on 0800 555111
                                  or Hampshire County Council Trading                                                                           Ever wondered what happens to the old boilers, radiators, pipework and other parts which come
                                                                                                                                                out of our properties? Some items can be re-used, but the remaining scrap metal is recycled to raise
                                  Standards Quick Response Team (QRT)
                                                                                                                                                money for charity. Last year we raised over £3,000 for the Phyllis Tuckwell Hospice.
                                  on 01962 833666.
   28                                       Aldershot office                                                                                                                                                                      Aldershot office                 29
                                                                                                                                       Community news from our Eastleigh office
News from our Eastleigh office

                                                                                                                                                                                                                                                 News from our Eastleigh office
                                 Your local                                                                                             Residents serve                                    Thornhill church site
                                                                                                                                        up a spooky treat                                  to make way for new
                                                                                                                                                                                           affordable homes
                                 Eastleigh Customer
                                 Services                                                                                               for children at The
                                 023 8068 4300
                                                                                                                                        Meadows estate                                     The former St. Colmans church on Warburton
                                                                                                                                                                                           Road is now being regenerated, creating 18 flats
                                 Freephone                                                                                                                                                 and 13 homes for affordable rent.
                                                                                                                                        One evening in October children and parents
                                 0800 0191 469*
                                                                                                                                        gathered on the green near ‘The Hollows’ for       Development Manager John Crapper, said: “The
                                                                                                                                        an evening of fun, food and spooky surprises!

                                                      New homes at the
                                 Repairs                                                                                                                                                   funding for this exciting development is already in
                                 0800 214 806*                                                                                                                                             place and we have now started construction of the
                                                                                                                                        Local Resident Representatives, Tina Astley,       new homes.”
                                                                                                                                        Lorna Robinson and Robin Davis organised

                                                      Mayflower Gantry start
                                 Write to or visit
                                                                                                                                        a barbeque for over thirty local adults and        Funded by First Wessex and the Homes and
                                 Charlotte Yonge
                                                                                                                                        children to celebrate Halloween, bringing the      Communities Agency, the project will also
                                 House, Tollgate,
                                                                                                                                        community together for the third time this         provide a number of apprenticeship and

                                                      to take shape
                                 Chandler’s Ford,
                                                                                                                                        year.                                              training opportunities and open up employment
                                 Eastleigh SO53 3YP
                                                                                                                                                                                           opportunities in the local community. PMC
                                                                                                                                        Those who attended the event were treated          Construction and Development Services, the
                                 ASB helpline
                                                                                                                                        to a fantastic barbecue. Children who dressed      principal building contractor has already employed
                                 023 8068 4468        It was with a sense of eager anticipation that guests gathered at the
                                                                                                                                        in spooky costumes or brought along a scary        one local young man from Thornhill as a labourer
                                 (Mon & Thur 6-8pm)   Mayflower Gantry development in the centre of Southampton as the building
                                                                                                                                        pumpkin were given a ‘magic number ticket’         and fork lift truck driver, and through its partner
                                                      work gathers momentum. Now well under way, the first floor of the 115 new
                                                                                                                                        on arrival. The tickets later made up a tombola-   sub-contractors will offer further training
                                 Income Team          homes built by First Wessex is almost complete.
                                                                                                                                        style give away for the children who received      opportunities throughout the project.
                                 0800 0191469*
                                                                                                                                        toys and games handed out by Rob and Lorna.
                                                      Members of the First Wessex Development team joined Nick Murphy
                                 Welfare Benefits     from Southampton City Council, Mark Glendenning from the Homes and
                                                                                                                                        Similar events over the last year have included
                                 Service              Communities Agency, Stuart Munro from Drew Smith the development
                                                                                                                                        July’s litter ‘pick-nic’, where the children
                                 023 8068 4347        contractor, Ben Stoneham Chair of First Wessex, Ivor Foreman a resident
                                                                                                                                        helped pick litter before enjoying some lunch
                                                      board member and board members Paul Jenks and Ann Beeching on site to
                                 Other useful
                                                                                                                                        on the green and a games day in August. The
                                                      see how work was progressing.
                                                                                                                                        Resident Reps have more events planned for
                                 contacts             Hazel Warwick, Development Director at First Wessex said: “It is unusual to
                                                                                                                                        The Meadows estate in the future. To find
                                                                                                                                        out more please contact your Neighbourhood
                                                      be able to provide much needed affordable housing in such a desirable and
                                 Eastleigh Area                                                                                         Manager.
                                                      high value area such as Southampton city centre, and we are really pleased to
                                 Support              have been able to work with our local partners to help tackle housing need
                                 Team (EAST)          here. This development will largely be for affordable rent, which is good news
                                 023 8068 4363        for local families who are currently on the housing register. Now more than

                                 Eastleigh Borough
                                                      ever it is important that we carry on as much as possible with our planned
                                                      developments and support the council in their quest to help those in housing     New developments                                    The first, Hinkler Parade, is a regeneration which
                                                                                                                                                                                           will bring 99 new homes – 43 of which will be

                                                                                                                                       lead the way
                                 Council              need.”                                                                                                                               affordable – as well as a new community centre
                                 023 8068 8000                                                                                                                                             and shops to the area. The second site is St.
                                                                                                                                                                                           Colmans Church, which will be transformed into
                                                                                                                                       for greener First
                                                      Councillor Royston Smith, Leader of Southampton City Council said: “Jobs
                                 Eastleigh            and homes are very important to the city and the Gantry development is                                                               18 new flats and 13 houses for rent.
                                 Community            providing both of these. Southampton City Council is investing positively
                                 023 8090 2400
                                                      to improve the lives of its residents by working closely with First Wessex to
                                                      provide quality homes for low cost sale and rent - that meet the housing         Wessex homes                                        The new homes will be some of the first of
                                                                                                                                                                                           our developments built to achieve Code for
                                                      needs and aspirations of local residents.                                                                                            Sustainable Homes level 4. They will be highly
                                 Elder Abuse                                                                                           In July we appointed a building contractor for      energy and water efficient and will be fitted
                                 Helpline             “We are continuously attracting investment to Southampton and have £800          two exciting new development sites in Thornhill,    with panels which will mean they can generate
                                 023 8068 4357 or     million worth of new developments underway or about to start in the city. “      Southampton.                                        electricity from sunlight.
                                 080 8808 8148
   30                                                                                                                                                                                                                 Eastleigh office                31
                                 Neighbourhood news from our Eastleigh office                                                               Neighbourhood news from our Eastleigh office

                                                                                                                                                                                                                                                          News from our Eastleigh office
News from our Eastleigh office

                                                      Update from                      have sent compliments in and well done to the                         Update from                                              Update from
                                                                                                                                                             James Light                                              Balbinder Rai
                                                                                       Neighbourhoods Team!
                                                      Stephen                          The Neighbourhood Managers are changing                               Tel: 023 8068 4344                                       Tel: 023 8068 4418
                                                      Hardman                          some of the patches around so please read the
                                                                                       following pages for further information. You will                       Community Payback has been                            Hello everyone! Just a quick
                                                      Tel: 023 8068 4352               receive a flyer with your new Neighbourhood          visiting and tidying up our neighbourhoods in Stag                       update on what’s happening on
                                                                                       Manager’s contact details soon.                      Close, Lynx Close and Fox Close, Hobbs Court, Pyle       my patch and your neighbourhood.
                                  Over the past few months the Neighbourhood
                                                                                                                                            Hill House, Kilford Court and Camborne Close.
                                  Management Team has been busy preparing
                                                                                       In October the Eastleigh Neighbourhood               This work consisted of tidying leaves, picking litter,   Hamble-le-Rice
                                  for neighbourhood plan consultation days
                                                                                       Management Team attended Eastleigh Multi-            trimming path edges and clearing gutters.                Some of the issues I have recently been involved
                                  in Netley, North End Copse and Camborne
                                                                                       Agency Working days. Twelve agencies                                                                          with in Hamble are untidy gardens, noisy
                                  Close, Bishopstoke. In addition to this, the
                                                                                       were required to present what their role was         Neighbourhood Improvement Fund projects for              neighbours and dogs barking and causing a
                                  team is launching the plans for All Saints Close,
                                                                                       in relation to neighbourhood safety. It was          repainting parking bays and renewing fencing at          nuisance to other residents. Please be aware all
                                  Millbrook and Pilands Wood.
                                                                                       fantastic to meet all the front line staff. It was   Kilford Court, and installing a bin store area at 10-    these are breaches of your tenancy.
                                                                                       also good to hear about the close multi-agency       11a Burnetts Fields, are approved and underway.
                                  Together with the above work, neighbourhood
                                                                                       working between the Neighbourhoods Team                                                                       Monksbrook and Lakeside
                                  improvements are also underway in 12 locations
                                                                                       and partner agencies such as the police and local    We are in the process of producing a                     I have already met many of you either through
                                  through the Community Payback scheme, so the
                                                                                       council. Examples of good partnership working        Neighbourhood Plan for the Camborne Close                viewings and sign ups at the new developments at
                                  team is really playing an active role with local
                                                                                       included the team’s use of Community Payback,        neighbourhood and consultation with residents            Lakeside - Somers Way, Islander Walk and Dakota
                                  residents to improve local neighbourhoods.
                                                                                       providing sound recording equipment to the           and local agencies for this has taken place – the        Way. The new build properties are now nearing
                                                                                       local council and joint working to address key       plan will be produced and distributed in the New         completion and the last properties in Dakota
                                  The team has received 13 compliments in the
                                                                                       anti-social behaviour hot spots.                     Year.                                                    Way were completed at the end of November
                                  last three months for their hard work and
                                                                                                                                                                                                     2010. We have had a successful Neighbourhood
                                  dedication. Thank you to all the residents who
                                                                                                                                                              Update from
                                                                                                                                                                                                     Improvement Fund application at a block in
                                                                                                                                                                                                     Cheriton Road to fund a greenhouse and to enable

                                                   Update from                                                                                                Loren Cooke                            the residents to keep up the good work with

                                                                                                          Update from
                                                                                                                                                                                                     growing their own vegetables.
                                                                                                                                                              Tel: 023 8068 4378
                                                   Vanessa Smith                                          Peter Elsey                                       Meadows estate
                                                                                                                                                                                                     Loren Cooke will now be responsible for the
                                                   Tel: 023 8068 4410                                                                                                                                Neighbourhood Management of Monksbrook and
                                                                                                                                                            The Hollows and The Croft’s
                                                                                                          Tel: 023 8068 4354                                                                         Lakeside.
                                                                                                                                                            internal communal areas have
                                                  I have been consulting on a                                                               been redecorated.
                                                  number of Neighbourhood                              I am looking forward to                                                                       New Forest
                                 Improvement Fund applications for Velmore, and                        launching the All Saints Close                                                                Alum Close, Holbury brought together thirteen
                                                                                        Neighbourhood Plan with local residents in          Well done to the resident reps at the Meadows
                                 Chandler’s Ford.                                                                                                                                                    families who all moved into brand new three and
                                                                                        December.                                           estate who organised a successful Halloween party
                                                                                                                                                                                                     four bedroom houses at the same time in May this
                                                                                                                                            which was enjoyed by all those who attended.
                                 Further to this I have also been working with                                                                                                                       year. All the residents joined in with neighbourly
                                 local agencies in Velmore and North End Copse          The residents of the Neighbourhood                                                                           events and created a real community atmosphere!
                                                                                        Improvement Panel have recently approved            Pirelli
                                 to improve neighbourhood safety. Community                                                                                                                          This is a key example of First Wessex ‘developing
                                                                                        funding for a toy storage cupboard to be            Community Payback have carried out work to
                                 Payback have been clearing back overgrown areas                                                                                                                     communities to be proud of’.
                                                                                        installed at Arcadia Place, and clothes dryers,     improve the external communal areas at 124-146

                                                                                                                                                                                                      Did you know?
                                 and providing general improvement work to the                                                              Loveridge Way including a litter pick, cutting back
                                 neighbourhoods. Neighbourhood Plans have been          and benches at Laundry Road, Southampton.
                                                                                                                                            brambles and removing moss in the drying area.
                                 sent to residents for the Aviary, following the                                                                                                                      We have replaced estate inspections with
                                 consultation in June, and I am looking forward to      We recently welcomed new residents to James
                                                                                        Weld Close in Southampton. This new block           Twyford Road                                              neighbourhood walkabouts. Neighbourhood
                                 the forthcoming North End Copse consultation                                                               I carried out a street meet at Drummond Court             Managers conduct regular walkabouts
                                 event in early December.                               of 14 apartments consists of one and two bed
                                                                                        general needs properties.                           and door knocked with the police, which proved            looking at communal areas, and/or local
                                                                                                                                            to be a useful exercise.                                  neighbourhoods to identify local issues. We
                                 Given this is my last update for this patch I would                                                                                                                  would like to encourage more residents to
                                 like to say a big thank you to all residents I have                                                                                                                  join us, please contact your Neighbourhood
                                 had the pleasure to work with over the last five                                                                                                                     Manager for information to join a walkabout.
   32                                       Eastleigh office                                                                                                                                                                   Eastleigh office                33
                                 Community news from our Eastleigh office                                                                      Community news from our Eastleigh office

                                                                                                                                                                                                                                                           News from our Eastleigh office
News from our Eastleigh office

                                                                                       Run down courtyard
                                  Update for shared                                                                                                                                                    Fernhill Court filled
                                  owners and                                           becomes beautiful
                                                                                       suntrap at Stella Maris                                                                                         with Harvest fun as
                                  leaseholders in
                                                                                       House                                                                                                           pupils visit
                                  from Laura Scott, Home                               The seven self-contained flats at Stella Maris                                                                  Children from Scantabout Primary School filled
                                                                                                                                                                                                       Fernhill Court with smiles and laughter as they
                                                                                       House in Southampton are home to residents with
                                  Ownership Manager                                    learning disabilities. Assistance from Dimensions, a                                                            sang Harvest songs for the residents. The songs
                                                                                       support organisation, allows them to live the life of                                                           included “I mustn’t forget”, “Harvest song”
                                  It has given me great pleasure to welcome            their choice and maintain their tenancies.                                                                      and “The fair trade song”.
                                  many new shared owners as they have moved
                                  into their new homes at Camborne Close,              The flats are owned by the Catholic Parish Church                                                               The group of 25 children aged between eight
                                  Somers Way, Islander Walk and Sapphire               and managed by First Wessex, so our Supported                                                                   and eleven have been fundraising throughout
                                  Court. I hope they will all be very happy in their   Housing team joined forces with the Church and                                                                  the year to raise money for Fernhill Court, an
                                  new homes!                                           residents to transform the messy and cluttered                                                                  extra care scheme for older people with 24/7
                                                                                       communal courtyard into an outdoor picnic area.                                                                 care and support on site. They donated a
                                  I’ve been working closely with FWPS recently                                                                                                                         beautiful wooden garden bench, 27 large bags
                                  to go through the repairs reports which are          It was out with the old furniture, rubbish and                                                                  of food for each residents and £350; which will
                                  sent to all leaseholders and shared owners                                                                                                                           be used towards Christmas celebrations.
                                                                                                                                               Older residents take
                                                                                       debris, and in with new flower beds, pot plants,
                                  each quarter, and we are now in the final            hanging baskets and picnic tables thanks to money
                                  stages of the consultation for the current           donated by First Wessex. Now the residents will                                                                 Fernhill Court Manager Agnes Turner said: “It
                                  financial year.                                      take care of the courtyard as part of their support
                                                                                                                                               in the magic of the                                     was simply lovely. The smiles on the residents
                                                                                                                                                                                                       faces said it all - it was all perfect!”
                                  Finally, I’d like to encourage more
                                  residents to volunteer as resident                   Karminder Singh, Partnerships’ Assistant, says:         New Forest House                                        Val Hayes who volunteers as the Chair of
                                  representatives for the blocks or schemes            “Residents are so excited. Spending more time                                                                   ‘Friends of Fernhill’ and organises events
                                  where they live. Please contact me on 023            outside enjoying the sun will make a big difference     Nearly 50 older residents went on the annual            throughout the year has been overwhelmed
                                  8068 4377 for more information!                      to their lives!”                                        summer trip organised by the Support team in            by the generosity of the school and its pupils.
                                                                                                                                               August. Last year was a day out in Southsea, and        “What they’ve done for us is fabulous. The
                                                                                                                                               this year the destination of choice was Burley in       school has been super, and without them we

                                           Update from Neal Johnston, Park                                                                     the beautiful New Forest.                               would struggle. We are so grateful to everyone

                                           Homes Manager in Hedge End
                                                                                                                                               The journey was eventful as the coach carefully
                                                                                                                                               navigated through the inevitable ponies and cows,       Fernhill Court residents presented the school
                                                                                                                                               before arriving at the Old Farmhouse to indulge in      with a plaque for their continued support
                                 I manage the mobile home site in Hedge End which is owned by Eastleigh Borough Council and consists           a traditional cream tea or spot of lunch. The group     over the last year. Teacher Veronica Shaw
                                 of 160 owner occupied homes. When old dilapidated homes come up for sale, First Wessex negotiates             enjoyed an afternoon stroll around Burley, and of       was delighted with the day’s outcome. “The
                                 to buy them back for redevelopment. On average two or three homes are replaced each year. I am                course, it was only right to sample the local ice       residents enjoyed it so much! It’s lovely for the
                                 also actively seeking out development opportunities with other local authorities, and we have recently        cream!                                                  young and the old to come together.”
                                 celebrated the completion of our first development at Stokes Bay in Gosport on behalf of Gosport
                                 Borough Council.                                                                                              These trips rely upon colleagues volunteering

                                 In the Grange Park office I deal with sales, arrears and tenancy issues as well as the site maintenance.
                                                                                                                                               to come along and help the Support Advisors
                                                                                                                                               with the residents, many of whom have mobility          I thoroughly enjoyed
                                 Early next year we will be embarking on a tree and shrub planting programme, in part to replace trees
                                 that have had to be removed. I have also been working closely with the council to resolve a problem with
                                                                                                                                               issues. Jim Carter-White from First Wessex went
                                                                                                                                               along armed with his camera, and had a great            it. What a fantastic
                                 the tar on the roads following the resurfacing in 2008.                                                       time. “Everyone thoroughly enjoyed the day. One
                                                                                                                                               resident explained that they don’t have any family      time! The children
                                 The other aspect of my role is inspecting our shared ownership schemes in Fareham and Gosport and             close by, so they really look forward to these trips.
                                 liaising with FWPS with regard to grounds maintenance and cleaning issues. I’m really pleased to report
                                 significant improvements in the standard of cleaning since FWPS took over the blocks I inspect.
                                                                                                                                               It’s unusual for them to get out like this, and they
                                                                                                                                               met lots of new people.”
                                                                                                                                                                                                       were delightful.
   34                                       Eastleigh office                                                                                                                                                                     Eastleigh office               35
                                               Community news from our Portsmouth and Gosport offices

                                                                                                                                                                                                                                                                News from our Portsmouth and Gosport offices
News from our Portsmouth and Gosport offices

                                               Your local             More great work with
                                                                      Community Payback
                                               Customer Services      These are the before and after photographs of one of our properties in
                                               023 9289 6750          Havant, the semi-detached home of a tenant with mental health problems.
                                               Gosport office         Community Payback has done a fantastic job clearing the front and back
                                               08450 553322           gardens that were completely overgrown.
                                               0800 988 2440*          The tenant is absolutely delighted with the result. Working with the
                                                                       resident and Adult Services at Hampshire County Council, we are now

                                                                                                                                                       New homes unveiled in Fareham
                                               Visit us                aiming to put in place a plan to maintain the gardens. Chris Gore,
                                               Peninsular House,
                                               Wharf Road,             Neighbourhood Manager
                                               Portsmouth PO2 8HB
                                               Reception opening                                                                                       A new development of 24 affordable homes in Fareham town centre was unveiled earlier this month.
                                               times                                 From                                                To
                                               8.30am to 5pm
                                               (Monday to Thursday)
                                                                                     this...                                             this!...      Mark Hoban, MP for Fareham, councillor Sean Woodward, executive leader of Fareham Borough
                                                                                                                                                       Council and John Kenny, chair of First Wessex board in Portsmouth, performed the opening
                                               8.30am to 4.30pm                                                                                        ceremony for the six houses and 18 apartments at Osborn Road South in Fareham.
                                                                                                                                                       John Kenny said: "This development is unusually special. Not only have we been able to provide
                                               Other useful                                                                                            much needed new homes in the high value, sought after area of the centre of Fareham, but it is also
                                               contacts                                                                                                great use of a previously under-used site to meet local housing need."

                                                                      Young people                          to speak about their lives at the
                                                                                                            Foyer, and the struggles they have        Update for shared                                    Southsea home ownership blocks, and much of
                                                                                                                                                                                                           the work has already been done.

                                                                      from the Foyer                                                                  owners and
                                               0845 0454545 or                                              experienced.
                                               101                                                                                                                                                         We’d like to thank the resident reps across the
                                                                                                            Gary Clark, Training Coordinator at                                                            Portsmouth schemes for their invaluable support

                                                                      inspired by                                                                     leaseholders in
                                               Domestic Violence                                            the Portsmouth Foyer, said: “It was                                                            and input as they act as the eyes, ears and voice
                                               Unit 023 9289 1524
                                                                                                            wonderful to spend time with Linvoy.                                                           of all the residents. Working together with them

                                                                      Linvoy Primus                                                                   Portsmouth
                                               Portsmouth                                                   The session had a really profound                                                              helps us to improve communication with residents
                                               Environmental                                                effect on everyone who came along                                                              and provide a better service with regular feedback
                                               023 9283 4092                                                – it was a very special opportunity for                                                        for the benefit of everyone who lives in the area.
                                                                      A group of ten excited young people   them and it has really opened their       From Claire Thomson and Julie Collins, Home          We’re always on the look out for more volunteers,
                                               Havant                 from the Portsmouth Foyer and Foyer   minds. We all left feeling inspired and   Ownership Managers                                   so if you’d like to act on behalf of your fellow
                                               Health                 for the Island had the privilege of   we’re all really grateful to everyone                                                          residents please get in touch on 023 9289
                                               023 9244 6017          going along to a Question             who made it happen.”                      We’re pleased to report that the Neighbourhood       6727.
                                                                      and Answer session with                                                         Improvement Fund (NIF) bid for funding for the
                                               Gosport                                                                                                residents’ gap planting at the St Mary’s estate
                                               Environmental          Portsmouth Football Club’s
                                               Health                 Linvoy Primus at the Pompey                                                     was approved. A team of Community Payback
                                               023 9254 5506          Study Centre.                                                                   volunteers has spruced up the benches and
                                                                                                                                                      painted new lines in the car park, which has made
                                               Fareham                                                                                                it look much fresher.
                                               Environmental          Linvoy spoke in great detail
                                               Health                 about his childhood, life
                                               01329 236100                                                                                           The over 55’s trip to Exbury Gardens which we
                                                                      and career and the positive
                                                                      influences that have shaped                                                     organised in partnership with SEHCO was a great
                                               Victim Support
                                               023 9265 3111          his life. The young people                                                      success, and many residents came along. We hope
                                                                      were delighted when Linvoy                                                      we’ll be able to go back again next year!
                                               Women’s Aid
                                               (24 hr helpline)       then turned his attentions
                                               023 9229 1034          to them and their stories,                                                      The consultations are now complete for this year’s
                                                                      giving them the opportunity                                                     planned cyclical work on some of Portsmouth and
                                               Broken Rainbow
    36                                         08452 604460                                                                                                                                                              Portsmouth and Gosport offices                37
                                               Community news from our our Portsmouth Gosport offices
                                               Neighbourhood news fromPortsmouth andand Gosport offices                                                    Community news from our Portsmouth and Gosport offices
News from our Portsmouth and Gosport offices

                                                                                                                                                                                                                                                                       News from our Portsmouth and Gosport offices
                                               Residents at Cumberland Gate ‘face’                                                                          Apple crumbles                                       of all ages in developing and maintaining
                                                                                                                                                                                                                 the allotment, bringing younger and older

                                               the future together                                                                                          at the Create
                                                                                                                                                                                                                 people together. Over the last month groups
                                                                                                                                                                                                                 of residents have picked apples from the well
                                                                                                                                                                                                                 established fruit trees, and then gone back to
                                               The Cumberland Gate Residents’ Association
                                               has launched a Facebook group specifically                                                                   allotment!                                           their community room to make apple crumbles.

                                               for residents of Cumberland Gate to join. This                                                                                                                    Goizeder Cotano, Community Development
                                               innovative solution to improving communication                                                               It has taken a couple of years to transform          Manager said: “Although this might seem like a
                                               between all residents living at Cumberland Gate                                                              the Portsmouth Create team’s dream of a              simple idea, the allotment represents a real spirit
                                               is the idea of the residents’ association. Chair of                                                          community allotment into reality, but this season    of community involvement. We’re so pleased
                                               the association, Steve Inglis, said: “As a team we                                                           it is thriving!                                      with the way it’s developing and the way the
                                               needed to open up involvement opportunities for                                                                                                                   local adults and children have got on board to
                                               all residents to hear about what’s going on and to                                                           Thanks to support from the Portsmouth City           support us.”
                                               shape our future here.”                                                                                      Council’s Healthy Towns programme the
                                                                                                                                                            team has been able to involve local residents
                                               Steve went on to say: “We already have a regular
                                               newsletter and committee meetings, but obviously
                                               the newsletter is only once a quarter and not
                                                                                                      Shack van warmed everyone on what was a sunny
                                                                                                      but chilly afternoon. PCSO Karl Keegan was there     Rowner Renewal Partnership    Want
                                                                                                                                                           celebrates phase two approval to get
                                               everyone can attend the committee meetings.            for the day providing residents with free cycle
                                               Facebook is a great way for us to keep people          marking for their bikes.
                                               up to date about what’s going on and is a tool
                                               we hope to use to canvas opinions from our
                                                                                                      Karl said: “Sometimes it only takes a few seconds
                                                                                                      to steal a bike, so having your bike coded in this
                                                                                                                                                           In October the Gosport Borough Council planning committee unanimously
                                                                                                                                                           approved the detailed planning application for phase two of the multi-million
                                                                                                      way could help us recover it for you.”               pound Rowner Renewal project.                                                       Would you like
                                               To launch the new Facebook group a Fun Day was
                                                                                                                                                                                                                                               to get involved
                                               organised on Saturday 25th September. Over 50          Cumberland Gate is jointly managed by three          The plans include 101 new flats, a 10-storey residential tower, a Tesco             and help make a
                                               residents and children came along to the event         housing associations, First Wessex, Radian and       supermarket, three smaller retail units and an area of open space with a            difference?
                                               which took place in the central play area. Buttons     Affinity Sutton and the Residents’ Association is    children’s play area.
                                               the Clown entertained children and adults alike        open to everyone who lives there.
                                                                                                                                                                                                                                               First Wessex has lots
                                               with balloon creations and hot food from the Pasta                                                          Hazel Warwick, Development Director and spokesperson for the Rowner                 of opportunities for
                                                                                                                                                           Renewal Partnership said: “We were delighted with how favourably residents          involvement and
                                                Courts Zone family picnic                             which she is encouraging young people to use
                                                                                                      - they cause much less damage than traditional
                                                                                                                                                           responded when they saw the plans (below). It is hoped that demolition will
                                                                                                                                                           start next year and our completion target for phase two is between 2012 and
                                                                                                                                                                                                                                               training. You can do
                                                                                                                                                                                                                                               as little or as much
                                                                                                      balls if any accidents occur.                        2013.”                                                                              as you like and all
                                                A grant of £500 from the Gosport Partnership’s
                                                Community Cohesion Fund meant that Courts                                                                                                                                                      your travelling, taxi
                                                                                                      Charlie the Clown provided a couple of hours         Juliette Bishop, Tesco Corporate Affairs Manager added: “The new store              and reasonable child
                                                Zone Residents’ Group were able to put on
                                                                                                      of magic, music and balloon making and               will create many new jobs for the local community. We’ll be working with            care expenses are
                                                an afternoon of sports games for First Wessex
                                                                                                      the afternoon finished with a free picnic for        organisations such as Job Centre Plus and Gosport Borough Council so we             covered.
                                                residents, and pay for a children’s entertainer and
                                                                                                      everybody there.                                     can allow these jobs to benefit local people.”
                                                a picnic.
                                                                                                                                                                                                                                               There are many
                                                The group held their event on Alver Meadow,
                                                next to the new BMX track and adventure
                                                                                                       It was good to see                                                                                                                      other involvement
                                                                                                                                                                                                                                               opportunities so
                                                playground in Rowner, Gosport, with a marquee
                                                borrowed from the Rowner Access Point.
                                                                                                       so many people                                                                                                                          contact us on
                                                                                                                                                                                                                                               023 9289 6708

                                                Sports coaches from Rising Ballers organised an
                                                                                                       coming together                                                                                                                         or email
                                                athletics tournament with foam javelins, mini
                                                golf and lots of different races. Laura Bolton,        as a community, all                                                                                                           

                                                the First Wessex Neighbourhood Manager for
                                                Rowner, brought along some soft footballs              enjoying themselves
    38                                                    Portsmouth and Gosport offices                                                                                                                                        Portsmouth and Gosport offices                39
                                               Neighbourhood news from our Portsmouth and Gosport offices
                                               Resident Involvement news from our Portsmouth and Gosportoffices                                             Neighbourhood news from our Portsmouth and Gosport offices
News from our Portsmouth and Gosport offices

                                                                                                                                                                                                                                                                        News from our Portsmouth and Gosport offices
                                                                   Update from                                        Update from                                            Update from                            Neighbourhood Manager if unable to access our
                                                                                                                                                                                                                    offices in Peninsular House or the Nimrod Centre

                                                                   Laura Boyns                                        Christine Gore                                         Laura Bolton                           and would like a face to face discussion? All you
                                                                                                                                                                                                                    need to do is contact Customer Services at your
                                                                                                                      Tel: 023 9289 6721                                     Tel: 023 9289 6710
                                                                   (nee Garvey)
                                                                                                                                                                                                                    local office to make an appointment.
                                                                                                                       Through a successful application                    I’d like to introduce myself as the
                                                                   Tel: 023 9289 6739                                  to the Neighbourhood                                newly appointed Neighbourhood
                                                                                                     Improvement Fund, First Wessex has been able           Manager for Gosport covering PO12, Fareham
                                                Work has started on the next round of
                                                                                                     to support the local police by sponsoring a bike       covering PO14 and Park Gate.
                                                Neighbourhood Plans.
                                                                                                     (below). The children on the estate helped me
                                                                                                     officially handover the bike to PCSO Dan Carlin.       I’d like to welcome our new tenants at Huntspond
                                                On 3 December we held a consultation event
                                                                                                     Dan is now the proud owner of a smart new bike         Road. Hopefully you are all settled in and happy in
                                                for residents at Lindisfarne Close in Cosham to
                                                                                                     and uses it to patrol the local areas in and around    your new homes. There have been some teething
                                                find out the issues and improvements needed
                                                                                                     Oak Park helping to reduce anti-social behaviour       problems, such as low level neighbour nuisance,
                                                                                                                                                                                                                     Update from Sally
                                                to the neighbourhood.
                                                                                                     on our estates.                                        but we are working with residents to resolve
                                                                                                                                                            these as quickly as possible. Residents enjoyed a
                                                                                                                                                                                                                     Hackney and Vickie
                                                The main issues relate to the general
                                                                                                     Back in August a housing event organised by            Christmas tea party earlier this month which gave
                                                appearance of the estate and anti-social
                                                                                                     Portsmouth City Council was held in Leigh Park         neighbours the chance to meet each other over a
                                                behaviour. In addition to this I am continuing
                                                to work closely with other neighbourhoods            Community Centre. Various housing providers,           cup of tea and a mince pie.                              Meyer
                                                through monthly estate walkabouts.                   local authorities, councillors and support agencies                                                             Tel: 023 9289 6718
                                                                                                     attended to provide information to local residents     There will be more new faces once more new
                                                                                                     regarding housing, social and community matters.       homes are released in Huntspond Road in the New          Thank you to all residents of Collins Place
                                                                Update from                          Unfortunately the weather was dreadful and only a
                                                                                                     few residents attended. However the aim is to run
                                                                                                                                                            Year along with Lee Road and Broadacre Place.            who attended the event on 1 December to
                                                                                                                                                                                                                     provide input into the neighbourhood plan.
                                                                Amanda Buist                         the event annually and I will advertise details in a
                                                                                                     future edition of Open Door.
                                                                                                                                                            We are in the process of completing the
                                                                                                                                                            neighbourhood plan for the Millpond area and
                                                                                                                                                                                                                     It is great to get your ideas on the issues and
                                                                                                                                                                                                                     improvements needed in your area.
                                                                Tel: 023 9289 6731                                                                          completed a door knocking exercise last month.
                                                                                                     As always please do let me know of any anti-social     Residents came up with great feedback regarding          At Portland Terrace the scaffolding is now
                                                                  Wesley Court in Fratton Road is                                                           grounds maintenance and proposals for the use            down and the external redecoration to this
                                                                                                     behaviour around your neighbourhoods. It’s only
                                                                  to have a makeover with internal                                                          of the community room. Everyone seemed to be             stunning grade II listed block of flats is now
                                                                                                     by you telling us and continuing to work with us
                                               redecoration of all the communal areas including                                                             in favour of having a monthly coffee morning             visible for all to see.
                                                                                                     that we can successfully resolve any issues. We
                                               new flooring and repainting of the front door to                                                             held in the community room where staff members
                                                                                                     really appreciate it when you let us know of any
                                               residents’ flats. Work began earlier this month.                                                             from First Wessex would be present to answer             Work has started on replacing paving slabs
                                                                                                     problems and it’s vital that we can maintain an
                                                                                                     ongoing dialogue with you to resolve these cases.      questions and listen to your views. So watch this        on the pedestrian walkway at St Mary’s which
                                               There has been good news for residents who live                                                              space for further news on that and the completed         were very cracked and hazardous. Work will
                                               in a small block of flats alongside a resident who                                                           neighbourhood plan.                                      continue early into the new year.
                                                                                                     Finally, a plea from Havant Borough Council!
                                               for a significant amount of time had kept 80 cats
                                                                                                     Please make sure you put all your rubbish into the
                                               in a one-bedroom basement flat. The resident has                                                             I will be working with our Asset and Planned             Finally, we’d just like to politely remind you
                                                                                                     recycling bins loose, rather than in bags. If your
                                               now been evicted which has transformed the lives                                                             Maintenance Manager to identify areas of                 to make sure you keep the doors secured to
                                                                                                     recyclables are in bags the council will have to
                                               of everyone else in the block.                                                                               improvement for 6 Stoke Road and our Grounds             the front of your blocks and not to let people
                                                                                                     treat the rubbish as contaminated and it won’t be
                                                                                                     recycled or emptied.                                   Maintenance Manager to look at the entrance              in who you don’t know. With the cold, dark
                                               Helen Crush, our new Anti-Social Behaviour Liaison                                                           porches to Jervis Drive flats. Bids will then be made    evenings security is important and keeping
                                               Officer and I are attending a Neighbourhood                                                                  to the Neighbourhood Improvement Fund to                 doors open could affect the validity of your
                                               Agreement Working Group which is being run                                                                   progress the work and residents will be consulted.       insurance in the event of any incident.
                                               by Portsmouth City Council to represent tenants
                                               views. This involves working with the council on                                                             In addition, I’ve been working with our colleagues
                                               issues and schemes to improve neighbourhoods
                                               including looking at services that directly and
                                                                                                                                                            in the Police Safer Neighbourhoods team attending
                                                                                                                                                            the Gosport Community Tasking Group on a
                                                                                                                                                                                                                    Want to Neighbourhood walkabouts a
                                                                                                                                                                                                                            are your opportunity to make
                                               indirectly affect residents; service targets; and                                                            monthly basis. I work closely with them on anti-        know difference in your neighbourhood.
                                               listening to residents’ issues.
                                                                                                                                                                                                                    more? information, or to get involved email
                                                                                                                                                            social behaviour cases.                                         See the enclosed timetable for more

                                                                                                                                                            Did you know you can have a home visit from your             

    40                                                    Portsmouth and Gosport offices                                                                                                                                           Portsmouth and Gosport offices              41
                                               Repairs & maintenance news from our Portsmouth and Gosport offices                                     Community news from our Portsmouth and Gosport offices
News from our Portsmouth and Gosport offices

                                                                                                                                                                                                                                                        News from our Portsmouth and Gosport offices
                                               FWPS in                                                                                                Local events January 2011
                                                                                                                                                      Free computer
                                               new                                                                                                    tasters
                                                                                                                                                                                                             How to
                                                                                                                                                                                                             your photo

                                                                                                                                                      The Library Service is offering free
                                                                                                                                                      computer courses in partnership with                   collection
                                                                                                                                                      Highbury College. These tasters are
                                                                                                                                                      suitable for the absolute beginner who                 12 January, 2pm
                                                                                                                                                      would like to learn how to use a computer
                                                                                                                                                      and develop their IT skills. The first 3
                                                                                                                                                      courses in January will take place at
                                                                                                                                                      The Learning Place, 6 Derby Road,
                                                                                                                                                      North End. Thereafter all courses will take
                                                                                                                                                      place in the IT Suite on the Third Floor of
                                                                                                                                                      Central Library on Wednesday afternoons
                                                                                                                                                                                                                    Places are strictly limited
                                                                                                                                                      and last three hours.                                         so please book early to
                                               Three new apprentices have joined FWPS at
                                               Farlington. Edward Hellier is our new Plumbing                                                                                                                       avoid disappointment.
                                               Apprentice, Adam Stevens is the new Electrical
                                                                                                                                                                                            Create a                For further information, or
                                               Apprentice and Samual Peel is the new Gas                                                                                                                            to reserve a place, ask at
                                               Apprentice. They all hail from Portsmouth and                                                                                                website
                                               were selected following a competitive recruitment                                                                                                                    your local library or email
                                                                                                                                                                                            5 January, 2pm
                                               process which started with hundreds of                                                                                                                               the following: libraries@
                                                                                                                                                                How to share
                                               Justin Crittall, Apprentice Mentor, said: “It’s a
                                               real privilege to be able to offer these young                                                                   photos with
                                               people the opportunity to learn through an                                                                       family and
                                               apprenticeship, especially as they are so hard
                                               to come by at the moment. We now have 13                                                                         friends online
                                               apprentices across the company and I’m proud                                                                     26 January, 2pm
                                               that we can support the new recruits as they learn
                                               the trades and begin their careers.”
                                                                                                                                                                                                       to word
                                                Did you          First Wessex employs a total of 251 repairs and maintenance operatives.
                                                                                                                                                                                                       19 January, 2pm
                                                know?            From January 2009 - September 2010 we carried out a total of 13,312 gas safety
                                                                 inspections, 58,192 repairs, 18,553 repairs on properties served by our Portsmouth
                                                                 office and 807 minor (under £1,500) aids and adaptations.

    42                                                    Portsmouth and Gosport offices                                                                                                                               Portsmouth and Gosport offices          43
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      Hampshire GU11 1LD
      01252 338800                                    Bengali
      0800 0191 470*

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      Charlotte Yonge House, Tollgate,
      Chandler’s Ford, Eastleigh SO53 3YP
                                                      Chinese (traditional)
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      0800 0191 469*                                  Farsi

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      Peninsular House, Wharf Road,                   Prière de nous contacter si vous avez besoin
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      023 9289 6750                                   l'anglais, en gros caractères, ou sur CD
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      Nimrod Centre, Nimrod Drive,                    Nepali
      Gosport PO13 8BE
      08450 553322                             Polish
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