SonicWALL Email Security 62 Software Getting Started Guide.pdf

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					     SonicWALL Email Security 6.2 Software
            Getting Started Guide
This Getting Started Guide contains installation procedures and configuration guidelines
for installing the SonicWALL Email Security Software on your network.
SonicWALL Email Security provides effective, high-performance and easy-to-use
inbound and outbound email threat protection. Ideal for the small to medium size
business, this self-running, self-updating software delivers powerful protection against
spam, virus and phishing attacks in addition to preventing leaks of confidential
information. Combining anti-spam, anti-phishing, content filtering, policy management
and content compliance capabilities in a single seamlessly integrated solution,
SonicWALL Email Security provides powerful protection without complexity.


Note: SonicWALL TotalSecure Email provides complete protection from spam, virus
       attacks and phishing. Without TotalSecure Email, to use the spam and phishing
       protection provided by SonicWALL Email Security, you must have a subscription
       to SonicWALL Email Protection and Dynamic Support. If you need to purchase a
       subscription, contact your SonicWALL vendor.

Please read this entire Getting Started Guide before setting up your SonicWALL
Email Security software and note that an updated version of this guide may exist. Refer
to SonicWALL’s Support Web site for complete, updated documentation at:
<http://www.sonicwall.com/Support.html>.




                                        SonicWALL Email Security Software Getting Started Guide   Page 1
Contents
         This document contains the following sections:

          1   What You Need to Begin
                • “System Requirements” on page 3
                • “Software Requirements” on page 3
                • “SonicWALL Email Security Installation Checklist” on page 5

          2
              Installing SonicWALL Email Security Software
                  • “Creating a mysonicwall.com Account” on page 8
                  • “Installing SonicWALL Email Security Software” on page 11

          3   Initial Setup and Configuration
                  • “Logging Into SonicWALL Email Security” on page 14
                  • “Activating the Email Security License Subscriptions” on page 15
                  • “Overview of the SonicWALL Email Security Interface” on page 17
                  • “Changing the Default Administrator Password” on page 17
                  • “Using Quick Configuration to Set Up Email Management” on page 18

          4   Verification and Further Configuration
                 • “Routing Mail to Your SonicWALL Email Security” on page 20
                 • “Verifying Mail from the Internet Through Your SonicWALL Email Security”
                      on page 20
                 • “Configuring Outbound Mail Filtering” on page 21

          5
              Troubleshooting
                 • “Installing the East Asian Language Pack” on page 24
                 • “Uninstalling Third-Party Software” on page 24
                 • “Confirming Windows Services Are Running” on page 25




Page 2
1
    What You Need to Begin
    •   A computer to use as a management station for initial configuration of SonicWALL
        Email Security software
    •   Internet Explorer 5.0 or higher
    •   An Internet connection

    System Requirements
    To install SonicWALL Email Security software on Windows, you must have the following
    minimum software and hardware configurations:
    Operating System
    •   Microsoft Windows Server 2000, SP4
    •   Microsoft Windows Server 2003, SP1
    •   Microsoft Windows Server 2003, SP2
    Hardware
    •   Processor: Intel Pentium: Celeron, P4 or compatible CPU
    •   Memory: 1 GB RAM minimum
    •   Hard Disk: 40GB minimum
    •   SonicWALL recommends installing SonicWALL Email Security software on a
        dedicated server

    HTTPS Connectivity to SonicWALL License Manager
    •   Email Security products running version 6.0 and above communicate with the
        SonicWALL License Manager servers using the default HTTPS port. The Upstream
        firewalls in the network where this Email Security system is deployed must allow
        HTTPS communication on port 443 that is initiated from the 6.2 upgrade process.


    Note:      Note: To test connectivity in SonicWALL Email Security 6.2, click the Test
            Connectivity to SonicWALL button on the System > License Management page
            in the user interface. If the test fails, check your firewall to be sure that outbound
            HTTPS communication is allowed.


    Software Requirements
    •   The East Asian Language Packs available in Windows. For installation instructions,
        see “Installing the East Asian Language Pack” on page 24.
    •   A Web browser with the popup blocker disabled. You can disable the popup blocker
        temporarily for the installation.


                                             SonicWALL Email Security Software Getting Started Guide   Page 3
         •   Java and Tomcat should be uninstalled before installing Email Security. For
             instructions, see “Uninstalling Third-Party Software” on page 24.




Page 4
SonicWALL Email Security Installation Checklist
The following tables provide the required installation values for SonicWALL Email
Security software installation and basic configuration. Record the values for each
parameter for reference.
Downloading

 Parameter                           Value

 mysonicwall.com                     For information on creating a mysonicwall.com
 User name:___________________       account, refer to “Creating a mysonicwall.com
                                     Account” on page 8
 Password:___________________

 Serial number:                      A 12-digit alpha-numeric key in the format
                                     XXXXXXXXXXXX. A serial number is provided when
                                     you purchase SonicWALL Email Security Software,
 ____________________________        and can be found on the tri-fold postcard or email that
                                     confirmed your order.
                                     If you do not have a serial number, contact your
                                     SonicWALL vendor.

 Authentication code:                An 8-digit alpha-numeric key in the format XXXX-
                                     XXXX. The authentication code is found in the same
                                     place as the serial number.
 _____________-______________

Installing

 Parameter                           Value

 A directory path where              Default:
 SonicWALL Email Security will be    C:\Program Files\SonicWallES
 installed:

 _____________________________

 Administrative Web Server Port:     Default: 80

        _____________




                                       SonicWALL Email Security Software Getting Started Guide   Page 5
         Logging In and Licensing

          Administrator user name:        Default: admin

          _____________________________

          Administrator password:         Default: password

          _____________________________

          Administrator email address:    The email address of the mail server administrator who
                                          will receive alerts. Example: postmaster@corp.com
          _____________________________

          Postmaster for the MTA:         The email address of the Mail Transfer Agent
                                          administrator who will receive non-deliverable
          _____________________________   receipts. Optionally, this can be the same as the
                                          administrator email address.

          Name or IP address of backup    The fully qualified domain name or IP address of the
          SMTP server:                    backup SMTP server. Example: smtp.company.com
                 .       .          .




Page 6
Quick Configuration

 Parameter                          Value

 Inbound destination server:        Record the hostname or IP address of the email server
                                    that accepts mail. Example: mail-relay.corp.com
        .        .        .

 Inbound destination server port:   Record the port associated with the inbound
                                    destination server. Default: 25
        ______________

 Inbound SMTP setup:                Record the domain names for which your organization
                                    accepts email.



 LDAP server name:                  Record the hostname or IP address of the LDAP
                                    server. Example: mail-relay.mycorp.com
        .        .        .

 LDAP type:                         •      Active Directory
                                    •      Lotus Domino
                                    •      Exchange 5.5
 _____________________________      •      Sun ONE iPlanet
                                    •      Other

 LDAP login name and password:      Record your LDAP login credentials.

 _____________________________

 Microsoft NT NETBIOS domain        Record NetBIOS domain names, only for use with
 names:                             Active Directory and Exchange 5.5.




                                        SonicWALL Email Security Software Getting Started Guide   Page 7
  2
         Installing SonicWALL Email Security Software

         This section contains the following subsections:
         • “Creating a mysonicwall.com Account” on page 8
         • “Installing SonicWALL Email Security Software” on page 11
         SonicWALL Email Security Software installer includes the following components:
         • Sun Microsystems Java Runtime Environment
         • Apache Tomcat
         • Firebird Database Engine
         • SonicWALL Email Security


         Note: Ensure that you have write access to the data directory in which you want to
                install SonicWALL Email Security software.



         Alert: If you have anti-virus programs running on the machines where you install
                SonicWALL Email Security, make sure that those programs do not scan
                SonicWALL Email Security installation or data directories. If virus scanning for
                these directories is not disabled, the SonicWALL Email Security data directory
                may become corrupted and quarantined messages may not be retrievable.



         Alert: If you have Tomcat or JDK 5.0 installed, it is required that you uninstall them
                prior to installing SonicWALL Email Security software. For directions, refer to
                “Uninstalling Third-Party Software” on page 24. The versions required for the
                SonicWALL Email Security software will be automatically installed.


         Creating a mysonicwall.com Account
         You must have a mysonicwall.com account to use dynamic licensing for SonicWALL
         Email Security. If you do not already have one, creating a mysonicwall.com account is
         fast, simple, and FREE. Simply complete an online registration form.


         Note: mysonicwall.com registration information is not sold or shared with any other
                company.




Page 8
To create a mysonicwall.com account:
1. In your Web browser, go to <https://www.mysonicwall.com/>.
2. In the User Login section, click If you are not a registered user, Click here.

3. Enter the account information, personal information, and preferences and click
   Submit.


Note: You must enter a valid email address.

4. Follow the prompts to finish creating your account. SonicWALL will email a
   subscription code to the email address you entered in the personal information.
5. When you return to the login screen, log in with your new username and password.




6. Confirm your account by entering the subscription code you received by email.




Congratulations! You have created and logged into your mysonicwall.com account.




                                      SonicWALL Email Security Software Getting Started Guide   Page 9
          Downloading SonicWALL Email Security Software
          You must be logged in to the host system as an administrator to install SonicWALL Email
          Security software. SonicWALL Email Security’s installer alerts you if your system does
          not have the required physical memory. SonicWALL requires you to upgrade the memory
          of your server to a minimum of 1 GB for optimal effectiveness and performance.


          Note: You must have a valid SonicWALL Email Security software serial number to
                 install SonicWALL Email Security software. The software serial number is
                 provided when you purchase the SonicWALL Email Security software, and can
                 be found on the tri-fold postcard or email that confirmed your order. If you do not
                 have a SonicWALL Email Security software serial number, contact your
                 SonicWALL vendor.

          To install SonicWALL Email Security software:
          1. Open a Web browser and navigate to mysonicwall.com. Log in using your
              mysonicwall.com account username and password. For information on registering
              with mysonicwall.com, refer to “Creating a mysonicwall.com Account” on page 8.


          Note: Mysonicwall.com user names and passwords are case sensitive.

          2. Enter your serial number, found on the tri-fold postcard or email that confirmed your
             SonicWALL Email Security order, in the Quick Register field and click the arrow
             button.
          3. Give your software a friendly name in the Friendly Name field. Click Register.
             Optionally fill out the survey before proceeding. Survey information is not sold.
          4. In the left-hand navigation menu, click the Download Center link.
          5. Select Email Security from the Type list box
          6. Click the Email Security link under Available Software

          7. A File Download warning displays. Click Save and save the file to an easy to
             remember location.




Page 10
Installing SonicWALL Email Security Software
1. Locate the SonicWALL Email Security installation file you downloaded in
   “Downloading SonicWALL Email Security Software” on page 10. Double click the
   installation file to open it. Click Run to continue.




Note: It may take several seconds while the installation wizard initializes.

2. The welcome page displays. Click Next.
3. The License Agreement page displays. Read it and click Next to accept the License
   Agreement.
4. An alert displays if the server does not have Asian language packs installed. It is
   recommended that Asian language packs be installed. To proceed and install Asian
   language packs later, click Next. To install Asian language packs prior to proceeding,
   click Cancel. See “Installing the East Asian Language Pack” on page 24.


Note: Installing Asian language packs is optional, however, the spam prevention
        capabilities of SonicWALL Email Security may be diminished without them.
        Asian language packs can be installed before or after SonicWALL Email Security
        Software installation.

5.    The Destination Folder page displays. Click Browse to select an alternate folder, or
     click Next to accept the default location.


Alert: It is important that this folder is not scanned by an anti-virus engine.

6. The Choose Data Folder page displays. Click Browse to select an alternate folder,
   or click Next to accept the default location.




                                       SonicWALL Email Security Software Getting Started Guide   Page 11
          Note: If you are deploying multiple SonicWALL Email Security servers that share a
                 folder, specify the shared folder for your data. For performance reasons,
                 read/write access to the data directory must be fast. If the data directory is on the
                 same disk drive as the install directory, it is likely fast enough. If the data directory
                 is shared between two or more computers, or is on a different device than the
                 install directory, ensure that performance requirements are met. As a general
                 rule, there should be at least a 100 Megabit connection to the data drive and less
                 than 10 millisecond latency to the data drive. Latency can be tested with the ping
                 command.


          7. The Start Installation page displays. Click Next to begin installation.
             The installation progress displays.
          8. If the required versions of Tomcat, Firebird, and the Java Runtime Environment
             (JRE) are not installed, a prompt to install them will display. Click Install.
          9. Click OK in the Java Installation Warning pop-up to install Java.
          10. The Sun Microsystems Inc. Java 2 Runtime Environment (J2RE) License Agreement
              displays. Select I accept the terms in the license agreement to accept the terms.
          11. Click Next to continue.
          12. The J2RE installation options display. Select Typical to accept the default option.
          13. Click Next to continue.
              It may take several minutes for the J2RE to install.
          14. The J2RE installation complete message displays. Click Finish.
          15. The Apache Tomcat setup notification displays. Click OK.


          Note: The Apache Tomcat installation folder displays automatically upon successful
                 installation. You may close the Apache Tomcat installation folder.

          16. You will be prompted to specify an Apache Tomcat Web server port number. The
              default port number is 80. If you are already running a Web server on port 80, you
              must change the port setting. SonicWALL recommends port 8080. Click Next to
              continue.


          Note: You can change the port number and configure HTTPS access after installation
                 using the Server Configuration > User View Setup page of the user interface.




Page 12
Note: The remaining installation may take a long time. You may see various windows
       display. No action is required during these processes.

17. The Installation Complete page displays. Click Finish.
18. A browser window displays, providing links to the Email Security user interface and
    documentation.




                                      SonicWALL Email Security Software Getting Started Guide   Page 13
  3
          Initial Setup and Configuration

          This section contains the following subsections:
          • “Logging Into SonicWALL Email Security” on page 14
          • “Activating the Email Security License Subscriptions” on page 15
          • “Overview of the SonicWALL Email Security Interface” on page 17
          • “Changing the Default Administrator Password” on page 17
          • “Using Quick Configuration to Set Up Email Management” on page 18

          Logging Into SonicWALL Email Security
          To log into the SonicWALL Email Security software, perform the following steps:
          1. To launch SonicWALL Email Security software, choose from the following options:
              • To access the user interface from the post-installation page, click the here link in
                   the sentence Click here to configure SonicWALL Email Security.
              • Navigate to Start > All Programs > SonicWALL Email Security > Login.
              • Open a Web browser and type http://localhost/login.html in the address or
                   location bar.


          Note: If you assigned a web server port number other than 80, you will need to add the
                 port number to the Web address to manually access the Email Security software
                 user interface, using this format: <http://localhost:port/login.html>. For example, if
                 you assigned port 8080, the address would be:
                 <http://localhost:8080/login.html>.

          If you are unable to access the user interface, refer to “Uninstalling Third-Party Software”
          on page 24 and “Confirming Windows Services Are Running” on page 25.
          2. The login page displays. Enter admin in the User Name field and password in the
             Password field. Click Login.
          3. If this is the first time you have logged into Email Security, you must provide email
             addresses for the administrator and postmaster, as well as the SMTP server
             hostname or IP address. Type the email address of the administrator who will
             receive emergency alerts, the email of the MTA postmaster who will receive non-
             deliverable receipts, and the name or IP address of the SMTP servers.




Page 14
     Email address of the    The email address of the mail server administrator. Enter the
     administrator who       complete email address. For example, user@example.com.
     receives emergency
     alerts

     Postmaster for the      The email address of the Mail Transfer Agent administrator
     MTA                     who will receive non-deliverable receipts. For example,
                             mail@example.com.

     Name or IP address      Enter fully qualified domain names or IP addresses. For
     of backup SMTP          example, mail2.example.com or 10.100.0.1.
     servers

4. Click Apply Changes.
    The SonicWALL Email Security user interface displays. If your license is not yet
    activated, the License Management screen prompts you to log into your
    mysonicwall.com account to begin the dynamic licensing process. For licensing
    instructions, see “Activating the Email Security License Subscriptions” on page 15.
For an introduction to the SonicWALL Email Security user interface, refer to “Overview of
the SonicWALL Email Security Interface” on page 17.

Activating the Email Security License Subscriptions
SonicWALL Email Security provides dynamic licensing, which allows you to activate your
licenses by simply logging into your mysonicwall.com account and entering the serial
number and authentication code that came with your purchase of Email Security
Software. Most of the licensing process takes place on mysonicwall.com and not the
administration interface.
To purchase or upgrade your Email Security license subscriptions:
1. Log in to mysonicwall.com.
2. Choose My Products from the left navigation bar. The Add New Product page
   appears.




                                       SonicWALL Email Security Software Getting Started Guide   Page 15
          3. Enter your serial number, the friendly name if you wish, and choose the product
             group. The serial number is found on the tri-fold postcard or email that confirmed
             your SonicWALL Email Security order.
          4. Click the Register button. The product is added to the list of your registered
             products. You can then click on it to add or activate services.
          5. You can check that the registration is correct by logging in to your SonicWALL Email
             Security administration site and clicking System/License Management. All your
             license information should be available. If it is not, click the Test Connectivity to
             SonicWALL button to check that you are connected.


          Note: If you purchased Total Secure Email, licensing is automatic and you do not need
                 to take any action at all to activate your licenses.




Page 16
    Overview of the SonicWALL Email Security Interface
    This section describes the SonicWALL Email Security user interface.

                                                                                        User’s login

                                                                                   User’s role




Click here to send a message                                              Click here to change
to SonicWALL Technical         Click here to get application
                                                                          UI language
Support                        information



    Note: For a detailed SonicWALL Email Security user interface overview, refer to the
           SonicWALL Email Security Administrator’s Guide.


    Changing the Default Administrator Password
    Change the default password for security reasons. To change the default password:
    1. In the Email Security user interface, navigate to the System > Administration page.
    2. Enter a new management password into the Password field.

                                           SonicWALL Email Security Software Getting Started Guide   Page 17
          3. Enter the new password again in the Confirm Password field.
          4. Click Apply Changes.

          Using Quick Configuration to Set Up Email Management
          The Quick Configuration page will walk you step-by-step through the configuration of
          your SonicWALL Email Security software. Use thisoption the first time you configure
          SonicWALL Email Security only if you are installing SonicWALL Email Security on a
          single box and have only one downstream server.
          The information you enter for LDAP configuration is used to authenticate users as they
          log into their personal Junk Boxes.


          Note: For detailed configuration instructions, refer to the SonicWALL Email Security
                 Administrator’s Guide.

          To use Quick Configuration:
          1. Navigate to the System > Administration page.
          2. Click Click Here for Quick Configuration.
          3. In the Quick Configuration dialog box under Network Architecture, enter the host
             name or IP address and the port into the Inbound destination server fields.
             The inbound destination server is the email server that will accept good email after
             SonicWALL Email Security removes and quarantines junk email. For example, this
             could be the IP address of a Microsoft Exchange server. The default port is 25.




          4. For Inbound SMTP setup, select one of the following:
             • Allow SMTP recipient addresses to all domains on inbound path or...
                 This option does not restrict incoming email to any domain.
             • Only allow SMTP recipient addresses to these domains on inbound path

Page 18
        This option allows you to specify the domains to which incoming email will be
        delivered. In the text box, type the allowed domains one per line.
5. Optionally click Test Mail Servers to verify connectivity to the downstream Email
   Security server specified in preceding steps.
6. Select the Outbound path setup check box to route outbound email across the
   Internet using MX records.
7. Under LDAP Configuration, enter a hostname or IP address into the LDAP server
   name field.
   This is often your Exchange server or email server.




8. Select the type of LDAP server from the LDAP server type drop-down list.
9. Enter a valid LDAP login name and password into the Login name and Password
   fields. Click What is this? for more information.
10. Click Test LDAP Login and Test LDAP Query to verify your settings.
11. Enter one or more NetBIOS domain name in the NetBIOS domain names field.
    Click What is this? for more information.
12. Under Message Management, specify how junk mail will be handled by selecting
    one of the following:
    • Quarantine junk - sends junk mail to the user’s junk box
    • Deliver all messages to users - does not separate junk mail from good email
13. Under Junk Box Summary, to send daily summary messages about junk mail caught
    by SonicWALL Email Security, select Send daily summaries.
14. To allow users to preview their junk mail messages with unjunking them, select Users
    can preview their own quarantined junk mail.
    Summaries will contain a preview link for each junk email.
15. Type the URL where users can view their email junk boxes in the URL for user view
    field. Click Test this Link to verify connectivity.
16. Under Updates, click Test Connectivity to SonicWALL to test your connection to
    mysonicwall.com for automated software updates.
17. Click Apply Changes.

                                      SonicWALL Email Security Software Getting Started Guide   Page 19
  4       Verification and Further Configuration

          This section contains the following subsections:
          • “Routing Mail to Your SonicWALL Email Security” on page 20
          • “Verifying Mail from the Internet Through Your SonicWALL Email Security” on
              page 20
          • “Configuring Outbound Mail Filtering” on page 21

          Routing Mail to Your SonicWALL Email Security
          For your SonicWALL Email Security software to start filtering and monitoring mail, you
          must re-route mail traffic through your SonicWALL Email Security software. Mail traffic
          must pass from the Internet to the software, and then the software sends the good mail
          on to your mail server.
          You have two choices to route mail traffic to your SonicWALL Email Security software
          before your mail server:
          • Change the MX record in your DNS server to resolve to the IP address of your
              SonicWALL Email Security software. You may have to work with your ISP to change
              this record.
          • Create a rule in your firewall or router to route all port 25 (SMTP mail) traffic to your
              SonicWALL Email Security software. Refer to your firewall or router documentation
              for instructions on creating rules to route traffic.

          Verifying Mail from the Internet Through Your SonicWALL Email
          Security
          1. Go to an external mail account, for example Yahoo mail or GMail.
          2. Create a new email message:


               To:                     An email address where you receive email that is on the mail
                                       server for which you have configured the SonicWALL Email
                                       Security software.
               Subject:                SonicWALL Email Security Verification Message

               Body:                   SonicWALL Email Security Verification Message

          3. Send the message.
          4. In the SonicWALL Email Security software administrative interface, click the
             Auditing button on the top.
          5. Check the Inbound auditing reports to make sure the email appears as Delivered.

Page 20
6. Check the mail account you sent the message to. If you received the message, you
   have correctly configured your SonicWALL Email Security software.

Configuring Outbound Mail Filtering
Your SonicWALL Email Security software can filter outbound mail from your mail server
to the Internet. To configure outbound mail filtering, you configure both your mail server
and your SonicWALL Email Security software for the outbound mail path.
Configure the outbound mail destination of your mail server to point to the IP address or
host name of your SonicWALL Email Security software. This is typically done by
configuring a Smart Host on your mail server.
The configuration steps for Exchange Server 2003 are provided here. See the
documentation on your mail server for specific instructions.
1. In the Exchange System Manager, navigate to Servers > [servername] >
   Protocols > SMTP > Default SMTP Virtual Server (or active server instance).
2. Right-click Default SMTP Virtual Server, and select Properties.




                                       SonicWALL Email Security Software Getting Started Guide   Page 21
          3. Browse to the Delivery tab, and click the Advanced button.




          4. In the Smart Host field, enter the FQDN on your SonicWALL Email Security software
             (such as, esa.example.com). Note: The Exchange Server must be able to resolve
             this host name.




          5. Click OK.
          On your SonicWALL Email Security software, in the Server Configuration > Network
          Architecture page, configure a separate, outbound path to handle the outbound email
          flow at the software (if not already configured).
          Configure the path to use the MTA (MX routing or SmartHost) under Destination of
          Path.
          Configure something unique between the inbound and outbound path to distinguish
          inbound from outbound mail flow. A very simple way to do this is to have them listen on
          different ports or enter the IP address of the Exchange Server as the Source IP
          Contacting Path on the outbound path.



Page 22
Example
Given:
10.100.0.10: Exchange Server (exch1.example.com)
10.100.0.100: SonicWALL Email Security software (esa.example.com)
You might have two paths like this:
            Source IP       Listen On     Destination
Inbound     Any             Any:25        (proxy) exch1.example.com:25
Outbound    10.100.0.10     Any:25        MX
In this scenario, any message that arrives at the SonicWALL Email Security software
from 10.100.0.10 will be treated as an outbound message, handed off to the MTA
component in the system, which will deliver the message via MX-lookup on the domain
in the TO field. Messages that arrive at the SonicWALL Email Security software from any
other IP address will be treated as an Inbound message, and delivered directly to the
Exchange server. The SonicWALL Email Security software always gives preference to
specific matches (for example an exact IP address match takes precedence over “Any”).
Another example using port numbers to distinguish which path a message should take:
            Source IP     Listen On     Destination
Inbound     Any           Any:25        (proxy) exch1.example.com:25
Outbound    Any           Any:2525      MX
Another alternative would be to assign your SonicWALL Email Security software multiple
IP addresses, and have it listen on one for inbound and one for outbound.
In all of the above cases, the admin will configure Exchange to deliver outbound email to
the IP address and port number where the SonicWALL Email Security software is
listening for outbound mail.
To test your SonicWALL Email Security software, click the Auditing button at the top of
the SonicWALL Email Security software user interface and search for your sent email to
verify it has been sent and received.




                                      SonicWALL Email Security Software Getting Started Guide   Page 23
  5
          Troubleshooting

          This section contains the following subsections:
          • “Installing the East Asian Language Pack” on page 24
          • “Uninstalling Third-Party Software” on page 24
          • “Confirming Windows Services Are Running” on page 25

          Installing the East Asian Language Pack
          East Asian Language support is available in Windows, and should be installed before
          installing Email Security. Without this, Email Security will not be as effective at blocking
          spam, even in English.
          To install the East Asian Language Pack on a Windows system:
          1. In the Control Panel, double-click Regional and Language Options.
          2. In the Regional and Language Options dialog box, click the Languages tab (or the
             General tab on older versions of Windows).
          3. Select the Install files for East Asian languages checkbox (or select all Asian
             languages on older versions of Windows).
          4. Click OK.

          Uninstalling Third-Party Software
          SonicWALL Email Security software automatically installs Tomcat 4.1 and JDK 1.4.2. If
          versions of these programs are already installed, it is necessary to uninstall them prior to
          installing SonicWALL Email Security software, following the instructions below.
          If you have already installed SonicWALL Email Security and a conflict exists with the
          wrong versions of third-party software, it is necessary to uninstall the conflicting versions
          of the software and re-install the SonicWALL Email Security software.
          To uninstall Apache Tomcat or Java, perform the following steps:
          1. Navigate to Start > Control Panel > Add or remove programs.
          2. Select a version of Tomcat or Java you need to install, for example, Apache Tomcat
             other than 4.1 or Java versions other than Java 2 Runtime environment SE v1.4.2.
          3. Click Change/Remove.
          4. Follow the on-screen prompts to uninstall or remove the program.


          Note: Refer to “Installing SonicWALL Email Security Software” on page 11 to install
                 SonicWALL Email Security software.


Page 24
Confirming Windows Services Are Running
If you have trouble accessing the SonicWALL Email Security login page, verify that the
SonicWALL Email Security services are running. Navigate to Start > Programs >
Administrative Tools > Services and confirm that the following services have started:
     • Apache Tomcat
     • MlfAsg Software
     • MlfAsg Monitor
     • MlfAsg Replicator
     • MlfAsg Updater
     • Firebird Guardian
     • Firebird Server
     • MlfMTA




                                     SonicWALL Email Security Software Getting Started Guide   Page 25
Copyright Notice
          © 2008 SonicWALL, Inc.
          All rights reserved.
          Under the copyright laws, this manual or the software described within, cannot be
          copied, in whole or part, without the written consent of the manufacturer, except in the
          normal use of the software to make a backup copy. The same proprietary and copyright
          notices must be affixed to any permitted copies as were affixed to the original. This
          exception does not allow copies to be made for others, whether or not sold, but all of the
          material purchased (with all backup copies) can be sold, given, or loaned to another
          person. Under the law, copying includes translating into another language or format.
          Specifications and descriptions subject to change without notice.




Page 26
Trademarks
   SonicWALL is a registered trademark of SonicWALL, Inc.
   Microsoft Windows 98, Windows NT, Windows 2000, Windows XP, Windows Server
   2003, Internet Explorer, and Active Directory are trademarks or registered trademarks of
   Microsoft Corporation.
   Adobe, Acrobat, and Acrobat Reader are either registered trademarks or trademarks of
   Adobe Systems Incorporated in the U.S. and/or other countries.
   Java is a trademark or registered trademark of Sun Microsystems, Inc. om the U.S. or
   other countries.
   Apache Tomcat is a trademark of Apache Software Foundation.
   Firebird is a registered trademark of the Firebird Foundation, Inc.
   Other product and company names mentioned herein may be trademarks and/or
   registered trademarks of their respective companies and are the sole property of their
   respective manufacturers.

   SonicWALL GPL Source Code
   GNU General Public License (GPL)
   SonicWALL will provide a machine-readable copy of the GPL open source on a CD.
   To obtain a complete machine-readable copy, please send your written request, along
   with a certified check or money order in the amount of US $25.00 payable to
   “SonicWALL, Inc.” to:
   General Public License Source Code Request
   SonicWALL, Inc. Attn: Jennifer Anderson
   1143 Borregas Ave.
   Sunnyvale, CA 94089




                                          SonicWALL Email Security Software Getting Started Guide   Page 27
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