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					                                     Michael A. Griffiths
                        11321 South Loafer Canyon Road, Elk Ridge, Utah 84651
                               Phone: (801) 368-2789 mike@griffiths.org

      Professional/Technical Experience
March 2005 to September 2009 – Director of IT – Senior Systems Administrator
                                     Director of Customer Support
DigitalBridge, Inc, Orem, Utah

   Contracted, then employed to Design, Purchase, Implement and Maintain New Network and Server System for
   High-End Software Start-up Company Specializing in XML-Based Information Exchange Packet (iXP) Technology
   Serving Governmental Court Systems, School Districts and the Healthcare Industry. Network Architecture Includes
   Corporate and Hosted Servers Utilizing Windows 2003/2008-R2, Red Hat/CentOS/SuSE/Gentoo Linux, Mac OS-X
   Server and Solaris. Hands-on Duties Included Management of 60+ Domains in all Aspects of Cisco Routers,
   Cisco/Foundry Switches, Cisco/Secure Computing Firewalls, Snort Intrusion Detection, DNS, Mail and Web
   Presence. LAN-to-LAN and Client VPN Solutions for Remote Offices/Employees Utilizing Cisco Concentrators and
   ASA5510s. Responsible for 24x7 Monitoring of all Network Operation. Served as Change Control Officer.
   Shoretel IP Phone System Administrator. Supervised IT Staff of Customer Support and Corporate Help Desk and
   Managed CRM System. Responsible for Purchasing Workstations, Network and Infrastructure Equipment After
   Executive Team Presentation and Acceptance. Met Regularly with IT Departments of Hosted Customers for
   Design and Implementation. Completed Formal Training with Xaware, for XML-based Solutions, Secure
   Computing G2 Firewall Administration and Barracuda Mail Administration. Reason for leaving: Major RIF after
   Company lost funding sources and unrealized revenues.

March 2005 to Present – Owner/Operator - Network Design/Support/Mentoring Business
Griffiths Consulting Services, Elk Ridge, Utah

   Own and Operate Network Consulting Service Supporting IT Administrators in their Design, On-going Support,
   Training and Mentoring. Service includes 24x7 Phone Support, Remote Network/Server Monitoring, Monthly On-
   site Maintenance, Staff Mentoring. Excellent references are available for this endeavor.

January 2003 to February 2005 – Manager of Network Administration – Systems Admin
UCN, Inc - (InContact), Salt Lake City, Utah

   Managed Network Team of Eight Systems Engineers, Consisting of Two Divisions; Corporate/Back Office and a
   VoIP National Network. Managed all Aspects of a Gigabit Backbone VoIP Network in Co-Lo Facilities with Level-3
   Networks. As a Hands-On Manager, Traveled to POP Sites for Installation, Maintenance, Upgrades and
   Infrastructure Wiring and Troubleshooting. Excellent Working Knowledge and Hands-On Experience of Cisco Pix,
   Switches and Routers, Foundry Series Switches, Dynamic Routing Protocols, TDM Connectivity, Microsoft Active-
   Directory, Exchange, IIS, DFS and SMS, Brightmail Anti-Spam Filtering, Red Hat Linux, Solaris, Exabyte and ADIC
   Tape Systems Utilizing Veritas Netbackup, NetApp Filers, Mitsubishi UPS and Generac. Managed all IP
   Addressing and Approx 100 Domains. Also Served as Purchasing Manager for Workstation, Server and VoIP
   Equipment. Responsible for 24x7 Monitoring of all Aspects of Network Operation with over 500 Nodes. Chaired
   Company Change Control Board Consisting of Development, QA and Call Center Managers. Supervision and
   Working Experience Over QA Division. Responsible for Software Purchasing and Compliance. UCN is a
   Company Comprised of the Former I-Link, Buyers United and MyACD. Reason for leaving: Major RIF and
   Company Downsizing.

October 1999 to January 2003 - Senior Systems Analyst/Network Engineer
EURO RSCG DSW Partners, Salt Lake City, Utah

   Responsible for all Network Systems of Large, Interactive Advertising Agency (see server-room photos). Network
   Includes DS3/ATM Cisco 7206 w/MegaCentral DSL Service, Liebert S3 UPS and Cooling System, Cisco 6509
   Central Core Switch with Fiber-Optic Connectivity to Five Floors of Triad Center with approx 350 Workstations and
   50 Servers. Order/Install/Maintain Large Frame-Relay Network to Key Employee Residences. Maintain PRI/BRI
   RAS on a Cisco 3640. Administrator for Checkpoint FW-1, Cisco PIX Firewall/VPN, Interwoven Teamsite 4.2 for
   Solaris/NT and CiscoWorks 2000. Installed/Maintained Content Management/Filtering Server. Unix Administrator
   for Sun E450/Solaris 2.6 Servers. Administrator for Windows 2000 Advanced Server w/Active Directory.
   Responsible for all Aspects of Internet Connectivity Including Dynamic DNS, BGP Routing, Domain Services.
   Support/Train/Supervise Staff of A+, MCSE, CNE Certified Support Technicians. Training/Certifications Earned for
   Veritas NetBackup, Interwoven Teamsite Admin, Ericsson/AT&T Digital Wireless Office System. Reason for
   leaving: Salt Lake City Office Closed and Moved to Chicago and Portland.

October 1998 to October 1999 - Director of Systems Support/Network Admin
Teleperformance USA, Salt Lake City, Utah

    Manage 17-Site, Western US LAN/WAN Digital Network of Call Centers for Inbound/Outbound Customer Service
    Phone Support, Telemarketing, and Contact Management. Supervision and Team Lead for Engineering Group
    and Technicians to Design, Install, Support T-1 Voice/Frame Relay Circuits. Responsible for Noble Systems
    ATOMS System, MCI-WCOM Frame Relay Circuit Installation and Maintenance. Supervise Tech Support
    Department Responsible for Hardware/Software Budget/Purchasing, Server Upgrades/Maintenance on NT, SCO,
    and Linux. System Admin for Lotus Notes Enterprise Network. Engineered Complete Company LAN/WAN
    Upgrade to Support Digital Voice Recognition Systems. Reason for Leaving: Recruited by RHIC Consulting for
    EURO RSCG DSW Partners

March 1998 to October 1998 - Senior Network Engineer
Ameritech Corporation-(SirsiDynix), Provo, Utah

    Supervised a Team of Engineers to Design, Implement and Install Major WAN/LAN UNIX (SunOS, HPUX & IBM
    AIX), Microsoft NT and Novell Networking Systems for Large Public and Academic Library Systems. Work Closely
    with Cisco, ADC/Kentrox, Nortel Networks, Check Point (Firewall-1), and Others in Specifying Hardware/Software
    and Maintenance. Design T-1, ATM, HDSL, and ISDN WAN/LAN Systems. Design/Implement & Install SMS/SQL
    Systems. Proficient with Visio Professional CAD System. Member of Core Team in the PeopleSoft Data-Migration
    Project. Product Manager for Procom Technologies CD-ROM Towers. Member of the Company-wide Network
    Services Roundtable to Establish Corporate Policy and Procedure. Travel Extensively to Consult with City, State
    and Library Services IS Departments and to Complete LAN/WAN Installations. Reason for Leaving: Corporate
    Restructuring - Ameritech AMLIBS Division Sold

April 1994 to March 1998 - Manager Information Systems/Chief Technical Officer
CyberTech International Corp

    Served as MIS/System Administrator for Major Internet Service Provider. Engineered Provider Site of 300+ X-2
    Modems, Serving More Than 3000 Individual and Business Subscribers. Engineered/Developed and Managed
    System of Unix and NT-based servers, Cisco Routers, CSU/DSU, LAN/WAN and All Facets of TCP/IP, HTTP, FTP
    and Firewall Protocols. Supervised Staff of 20 Tech Support, Sales and Database Management Personnel.
    Attended Training/Certification Courses To Complete Microsoft Certified Systems Engineer. Reason for Leaving –
    Company Sold and Headquarters Moved Out of State


           Education/Certification
            Brigham Young University, Provo, UT - Bachelor of Science
            GSE/Erudite (Keane), Salt Lake City, UT – MCSE, CCNA, CNE, Network Security Solutions
            The American College, Bryn Mawr, PA - CLU Professional Designation, ChFC Coursework
            NASD, New York, NY – Held Series 6, 63 and 23 Licenses, Licensed in Utah and Colorado
            Snow College, Ephraim, UT, Associate of Science (3-Sport Athletic Scholarship)
            Utah Department of Health, Salt Lake City, UT - Emergency Medical Technician
            Federal Communications Commission, Gettysburg, PA - Extra Class Radio License



           Interests/Accomplishments/Hobbies
            Miniature Schnauzers
            Amateur Radio and Radio Emergency Services - Search and Rescue Groups
            Backpacker, Outdoorsman, Eagle Scout & Wood Badge Trained (BSA)
            Accomplished Photographer
            SCUBA Diving Instructor
            ATV and Boating Enthusiast
            Travel
            Cooking

References Available Upon Request

				
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