Oracle announces Oracle Utilities Customer Care and Billing

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					Oracle announces Oracle Utilities Customer Care and Billing Release 2.3

Oracle announces Oracle Utilities Customer Care and Billing Release 2.3

Enhancements help utilities boost customer service, further support smart grid
initiatives, reach new markets and lower total cost of ownership

Oracle announced the availability of Oracle Utilities Customer Care and Billing 2.3,
which includes enhancements that help utilities boost their customer service, further
support their smart grid initiatives, reach new markets and lower total cost of
ownership.

Oracle Utilities Customer Care and Billing helps customers manage all aspects of the
utility customer lifecycle including service connection, meter read management
(index and interval), complex billing, payment processing and debt collection. In
addition, the product also supports associated functions like field service, meter
management, sales and marketing and conservation management, while providing a
very flexible rating engine and efficient contact centre management application.

Oracle Utilities Customer Care and Billing 2.3 helps manage key aspects of the utility
customer lifecycle through:

Enhanced Customer Service – This version provides enhanced cashiering, which
supports payments in multiple currencies.

Further Support for Smart Grid Initiatives – To assist utilities undertaking smart grid
initiatives, this version helps easily address various net metering scenarios in which
the customer has its own renewable energy source.

Reach New Markets – This version supports utilities expanding into new and
emerging markets, including the additional functionality to validate common national
and tax identification numbers in Spain, Portugal and Argentina; and supports
additional tax accounting settlement options.

Lower Total Cost of Ownership – This version enables utilities to reduce overall
implementation and ongoing maintenance costs and efforts. It includes additional out-
of-the-box features, such as enhanced rate management capabilities and further
automation of processes, with the configured system to better support the dynamic
nature of rating across all jurisdictions.

For more information, please attend the Oracle Utilities Customer Care and Billing
2.3 Webcast
<https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp
&eventid=183336&sessionid=1&key=DB3811B6C0999CE7CEA54E6DA1174176&
sourcepage=register> on Wednesday, January 20, 2010 at 3:00 p.m. BRST.

“This new release of Oracle Utilities Customer Care and Billing exemplifies Oracle’s
commitment to ongoing innovation. We are pleased to continue to enhance the
benefits and options we offer our customers,” said Linda Jackman, vice president of
product management, Oracle Utilities.
About Oracle Utilities

Oracle Utilities delivers proven software applications that help utilities of all types
and sizes achieve competitive advantage, business performance excellence and a
lower total cost of technology ownership. Oracle Utilities integrates industry-specific
customer care and billing, network management, work and asset management, mobile
workforce management and meter data management applications with the capabilities
of Oracle’s industry-leading enterprise applications, business intelligence tools,
middleware and database technologies. The software enables customers to adapt more
nimbly to market deregulation, meet ever-evolving customer demands and deliver on
environmental conservation commitments. Additionally, Oracle Utilities helps
utilities prepare for smart metering and smart grid initiatives that enhance efficiency
and provide critical intelligence metrics that can help drive more-informed energy and
water usage decisions for consumers and businesses. For more information, visit
www.oracle.com/goto/utilities <http://www.oracle.com/goto/utilities> .

About Oracle
Oracle (NASDAQ: ORCL) is the world’s largest business software company. For
more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademark
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other
names may be trademarks of their respective owners.




Renee Conradie
Account Manager
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Office: +27 11 792-4706
Mobile: +27 83 461-0073
renee@emergingmedia.co.za


				
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