Contact center agents are on the front lines of service, support, sales and collections and as such they make sought-after results such as customer satisfaction and retention and maximum lifetime value and income happen: under the guidance of supervisors who ensure that their performance not only meets but exceeds expectations. The easier and faster contact centers make it for agents to assist customers consistently and well the better the service and the higher the satisfaction on both ends of the lines: hardwired and/or wireless. IntelliResponse offers these benefits through its Answer Suite knowledge management solution that enables organizations to quickly deliver the "One Right Answer" to questions posed by customers -- and by agents -- across a wide array of interaction: Web sites, mobile devices, social media platforms and agent desktops. The Answer Suite is very accurate: IntelliResponse clients enjoy a 90%-plus rating in delivering a single answer to direct questions posed to the system.
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