GENERAL SERVICES ADMINISTRATION Mission Oriented Business Integrated Services (MOBIS) Schedule Federal Supply Service Authorized Federal Supply Schedule Price List Federal Supply Group: 874 FSC Class: 8742 Contract Number: GS-10F-0043M Contract Period: Award through October 31, 2011 Contractor: Dove Consulting Group, Inc., a wholly owned subsidiary of Hitachi Consulting Corporation 10411 Motor City Drive, Suite 360 Bethesda, MD 20817 http://www.hitachiconsulting.com Contract Administration Point of Contact: Hitachi Consulting Corporation Dove Consulting Group, Inc. Paul Matteucci Ed Bachelder 10411 Motor City Drive, Suite 360 75 Park Plz, Suite 4 Bethesda, MD 20817 Boston, MA 02116 Phone: (301) 634-1012 (617) 753-9223 Fax #: (301) 623-0101 Email: firstname.lastname@example.org email@example.com Business Size: Large DUNS Number: 004595661 For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at http://fss.gsa.gov. On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage! ™, a menu-driven database system. The INTERNET address for GSA Advantage! ™ is: http://www.gsaadvantage.gov. MOBIS Contract # GS-10F-0043M CUSTOMER INFORMATION 1a. Awarded Special Item Number(s): SIN 874-1(RC) Consulting Services SIN 874-2(RC) Facilitation Services SIN 874-3(RC) Survey Services 1b. Lowest Unit: Price Pricing List 1c. Labor Category Descriptions: Attached 2. Maximum Order $1,000,000 3. Minimum Order $5,000 4. Geographic Coverage: 48 Contiguous States, District of Columbia , Alaska, Hawaii and Puerto Rico 5. Points of Production: As required per task order 6. Discount from list Price: Net Price Prices shown discounted 7. Quantity Discounts:NONE 8. Prompt Payment Terms : NONE, net 30 days 9a.Government Credit Card at or below micro-purchase threshold: Accepted 9b. Government Credit Card above micro-purchase threshold: Not Accepted 10. Foreign Items: None 11a. Time of Delivery: As Agreed upon between Ordering Agency and Contractor 11b. Expedited Delivery: As Agreed upon between Ordering Agency and Contractor 11c. Overnight and 2-day delivery: Not Applicable 11d. Urgent Requirements: Not Applicable 12. FOB Point(s): Destination 13a. Ordering Address(es): Hitachi Consulting Corporation 10411 Motor City Drive, Suite 360 Bethesda, MD 20817 13b. Ordering Procedures For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s), and a sample BPA can be found at the GSA/FSS Schedule homepage: http://fss.gsa.gov/schedules 14. Payment Address: Hitachi Consulting Corporation - Accounts Receivable 2001 Bryan Street Suite 3600 Dallas, TX 75201 15. Warranty Provisions: Standard Commercial Warranty 16. Export Packing Charges: Not Applicable 17.Terms of Government Commercial Credit Card Acceptance: Yes 18. Terms and Conditions of Rental, Maintenance, Repair: Not Applicable 19. Terms and Conditions of Installation: Not Applicable 20. Terms and Conditions of Repair Parts: Not Applicable 20a. Terms and Conditions for any other services: Not Applicable 21. List of Service and Distribution Points: Not Applicable 22. List of Participating Dealers: Not Applicable 23. Preventive Maintenance: Not Applicable 24a. Special attributes such as environmental attributes: Not Applicable 24b.Section 508 compliance information available on Electronic Information Technology (EIT) supplies and services: 25. Data Universal Number System (DUNS) Number : 004595661 26. Registration in Central Contractor Registration : Current 27. Uncompensated Overtime : See Policy SERVICES SIN 874-1(RC): CONSULTING SERVICES Dove Consulting Group dba Hitachi Consulting Corporation (HCC) provides expert advice, assistance, guidance or counseling in support of agencies’ management, organizational and business improvement efforts. This may include studies, analyses and reports documenting any proposed developmental, consultative or implementation efforts. Examples of consultation include but are not limited to: strategic, business and action planning; systems alignment; cycle time; high performance work; leadership systems; performance measures and indicators; process and productivity improvement; organizational assessments; program audits, and evaluations. We provide expert advice, assistance, guidance or counseling in support of agencies management, organizational and business improvement efforts. This may also include studies, analyses and reports documenting any proposed developmental, consultative or implementation efforts. Examples of consultation include but are not limited to: strategic planning leadership process innovation and development analysis business analysis performance metrics organizational analysis and indicators design and development systems alignment performance program audits and measures and evaluations indicators executive coaching change management survey design techniques and implementation and programs analysis cycle time reduction, process analysis and techniques Example areas of expertise, engagements, and labor rates follow: Consulting and Leadership Development: Examples of recent coaching and leadership development work performed for the Federal Government include: 1. Developed a comprehensive "workforce of the future" model with a partner firm for of a large agency contained within the Department of Defense (DoD). This model provides an in-depth, forward-looking trend analysis of the Agency encompassing five mission-critical areas: strategy, personnel, processes, technology, and the global operating/threat environment. The project included interviews with leading policy makers, military, intelligence, academics and corporate thought leaders. The project's 150-page white paper on the future government intelligence workforce was very well received across the defense community. 2. Performed an extended Executive Coaching engagement for the senior leadership team of the Department of Defense. This involved working with the agency's top team as a group by facilitating off-sites and team meetings. The coaching team also worked one-on-one with key leaders to determine key strategic opportunities and issues at the business unit level. The work was extended due to team leader demand. 3. Implemented the first broad-based 360-Assessment and Executive Coaching project for 200 SES- level executives within a division of the Department of Defense. The firm partnered with the Office of Personnel Management on the design and administration logistics of the 360-feedback tool. The project received very positive feedback from the organization's senior executive population (DISES). Executive Coaching and Leadership Development Consulting Rates and Labor Categories: Hourly and daily rates for each Labor Category(ies) for Consulting Services are shown below. Total price for consulting services will be established at the time the Task Order is placed and will be based on the prices offered herein. The estimated number of hours negotiated with the ordering agency and the labor category(ies) provided will be shown on the resultant Task Order. If the agency Contracting Officer chooses to purchase from this SIN on a Labor Hour basis, the resultant Task Order shall specify the Not To Exceed price, the Labor Category(ies) proposed (with the hourly and daily rates for each), and any applicable Other Direct Costs (ODCs). Labor Category Offered Government Government 874-1: Consulting Services Hourly Rate Daily Rate Offered Offered Managing Director $423.94 $3,391.50 Director $318.20 $2,543.63 Senior Consultant $254.36 $2,034.90 Consultant $211.97 $1,695.75 Senior Research Analyst $148.38 $1,187.03 Research Analyst $127.18 $1,017.45 Note: Descriptions of the labor categories offered, including minimum education and experience requirements, are provided at the end of this document. SIN 874-2(RC): FACILITATION SERVICES HCC provides facilitation and related decision support services to agencies engaging in collaboration efforts, working groups, or integrated product, process, or self-directed teams. Agencies bringing together diverse teams and/or groups with common and divergent interests may require a neutral party to assist them in: the use of problem solving techniques; resolving disputes, disagreements, and divergent views; providing a draft for the permanent record; defining and refining the agenda; logistical meeting/conference support when performing technical facilitation; recording discussion content and focusing decision-making; debriefing and overall meeting planning; convening and leading large and small group briefings and discussions; preparing draft and final reports for dissemination. The firm is recognized for its sophisticated facilitation planning and delivery skills, ensuring that gatherings which utilize senior leaders' precious time are as effective as possible. The firm uses a highly- participative style to bring diverse constituencies together and find positive, actionable outcomes that will move the organization forward. Methods can range from the use of pre-session confidential interviews to specialized electronic voting to ensure difficult, "untouchable" issues are raised and dealt with effectively. The firm can provide facilitation and related decision support services to agencies engaging in collaboration efforts, working groups, or integrated product, process, or self-directed teams. Agencies bringing together diverse teams and/or groups with common and divergent interests may require a neutral party to assist them in: resolving disputes, defining and refining the convening and leading disagreements, and strategic agenda for senior large and small group divergent views leadership teams public forums, town hall sessions, and testimony solving difficult problems logistical building team trust to meeting/conference speed organizational support for senior-level development off-sites and sessions We have 22 years of experience running planning sessions, with a strong record of positive feedback from the organization leaders we have worked with globally. Offsite Facilitation. Developed, managed, and facilitated numerous high profile events and meetings (in both the public and private sector). This includes senior leadership teams within the Department of Defense agencies, along with CEO and COO level meetings in the private sector. Public Forum Facilitation. The firm has a strong understanding of the link between effective external and internal communications and achievement of an organization's overall strategy. The firm has developed, managed, and hosted a number of public forum events since the firm's inception (for both private and public sectors clients). For the Government in 1998, we facilitated and documented three high-profile public forums on the proposed Electronic Transfer Account initiative. The Under Secretary of the Treasury complimented the firm for how well run and productive the forums were conducted. Meeting Facilitation. The firm provides meeting facilitation routinely in our consulting engagements. We understand that few process and performance improvement initiatives will succeed without the full participation of the individuals involved in implementing the plan(s). We have done this type of work for leading corporations such as Johnson and Johnson (where we worked with the top 1000 managers), Motorola, AT&T, and CTAM. We have also applied this capability for the Department of the Treasury and the Federal Bureau of Investigation to address the usage of debit cards by Terrorists in the September 11 attacks. Focus Group Facilitation. The firm has organized, moderated and analyzed focus groups to better understand consumers and employees' reactions to new services. In particular, we have facilitated focus groups examining a variety of banking products ranging from deposit account opening processes to Internet-based payment and lending products. Facilitation Related Consulting Rates and Labor Categories: Hourly and daily rates for each Labor Category(ies) for Facilitation Services are shown below. Total price for facilitation services will be established at the time the Task Order is placed and will be based on the prices offered herein. The estimated number of hours negotiated with the ordering agency and the labor category(ies) provided will be shown on the resultant Task Order. If the agency Contracting Officer chooses to purchase from this SIN on a Labor Hour basis, the resultant Task Order shall specify the Not To Exceed price, the Labor Category(ies) proposed (with the hourly and daily rates for each), and any applicable Other Direct Costs (ODCs). Labor Category Offered Government Government 874-2: Facilitation Services Hourly Rate Daily Rate Offered Offered Director $318.20 $2,543.63 Senior Consultant $254.36 $2,034.90 Consultant $211.97 $1,695.75 Senior Research Analyst $148.38 $1,187.03 SIN 874 3 (RC): SURVEY SERVICES The firm can provide expert consultation, assistance, and deliverables associated with all aspects of surveying within the context of MOBIS. We can assist with, and/or perform all phases of the survey process to include, but not limited to: planning survey design sampling; survey pretest/pilot surveying development defining and refining the survey database assessing reliability and agenda administration validity of data determining proper survey administering surveys analyses of quantitative data collection using various types of data and qualitative survey data methodology collection methods Production of reports to include: description and summary of results with associated graphs, charts, and tables; description of data collection and survey administration methods; discussion of sample characteristics and the representative nature of data; analysis of non-response; and briefings of results to include discussion of recommendations and potential follow-up actions. The firm has expertise in the application of customer preference and trade-off analyses that is achieved through the application of Discrete Choice Modeling and Conjoint Analysis. The firm is able to conduct the surveys via a wide range of mediums: In-person interviewing, telephone interviewing, moderated focus groups, paper surveys, email and web-surveys on the e-dove survey server. Over the past 22 years, the firm has conducted hundreds of surveys to gather relevant data for our clients to base strategic decisions. The majority of all of our client projects are supported by a very strong research and analytical foundation. As a result, we have developed significant in-house capabilities to dissect and understand different markets. Our research has spanned both domestic and international markets. We have performed economic and market research studies for financial institutions, consumer products firms, Treasury and the Fed. Research & Analytics. The majority of all of our client projects are supported by a very strong research and analytical foundation. As a result, we have developed significant in-house capabilities to dissect and understand different markets. In terms of research, for clients as diverse as banks, beverage companies and the US government, we have performed telephone research, in-person interviews, intercepts, focus groups, surveys (paper, disk, email and Web-based), Internet research, proprietary database research, and trade audits. Our analytical techniques build upon this research base, including conjoint analysis to study customer preferences and trade-offs. Survey Research Capabilities. The firm employs a full-time professional staff of researchers and consultants to gather accurate and timely information for our clients. Our staff performs extensive database searches, geographic mapping, telephone research, in-person field interviews, consumer intercepts, trade audits, focus groups, and a wide range of survey methods, including paper, computer disk, email and Web-based questionnaires. Our analytical techniques build upon this research base, including conjoint analysis to study customer preferences and trade-offs. On a stand-alone basis, we would be one of the top 100 market research providers in the United States. However, we focus our research skills on specific market areas where we can also apply our deep industry expertise. We have developed a National Debit Databank which encompasses the full range of information that we use to support our consulting staff and clients. From the market research perspective, our availability methodology utilizes a combination of data collection and analysis skills. First, we conduct database research and analysis of geographic locations and points of availability. Second we conduct field research to examine the quality and performance of the distribution points for the product or service. Next we conduct interviews with trade and consumers to understand their needs and preferences. Finally we document our research and provide recommendations to our clients about their options for improving the availability. In our consumer and business studies, we provide all phases of survey research: Survey Design. Our consultants and project managers work with clients to identify the specific information objectives of the study, evaluate potential research methodologies, define the sample frame and establish the sample size requirements. This work is done to ensure that we are able to provide valid data that meets the client s needs and fits into their budget. If we cannot provide representative data within the timeline or budget, we inform our clients that the results will be anecdotal and should not be considered representative of the overall population. In these situations we will focus on the key segments that need to be studied. Survey Development. We translate the information objectives into questions and structure them to be effective in the selected survey method. This involves drafting the questionnaires, pilot testing and proofing the survey and mapping the questions back against the information objectives. Survey Administration. We produce and distribute the surveys to the target populations. We track responses and take remedial actions when response rates are tracking below our forecasts. This often involves mailing reminders, making telephone follow-up calls and resending surveys. It can also involve fieldwork, if that is the more effective means for gathering the data. Survey Data Analysis. We analyze the results using the full-suite of statistical procedures provided in SPSS. For quantitative questions, we begin with the basic frequencies, means, and distribution of responses, and then progress through Factor, Cluster, Regression, ANOVA and other types of multivariate analyses as appropriate. For qualitative questions, we often conduct content analysis where we code the responses to capture themes and add richness to the statistics. The results are checked for internal validity and then we usually apply a multi-trait multi-method approach to establish the convergent validity of the survey results. Documentation and Reporting. We provide our clients with documentation of our methodology, sample and results. Most clients request a formal report and presentation that reviews the findings and implications of the survey results. Where requested and appropriate we will provide specific recommendations that the client should consider to improve their performance or to take advantage of the opportunity examined in the research. Survey Management Related Consulting Rates and Labor Categories: Hourly and daily rates for each Labor Category(ies) for Survey Services are shown below. If a firm fixed price delivery order is used, the total price will be established at the time of the delivery order and will be based on the prices offered herein. If the agency Contracting Officer chooses to purchase from this SIN on a Labor Hour basis, the resultant Task Order shall specify the Not To Exceed price, the Labor Category(ies) proposed (with the hourly and daily rates for each), and any applicable Other Direct Costs (ODCs). Labor Category Offered Government Government 874-3: Survey Services Hourly Rate Daily Rate Offered Offered Director $318.20 $2,543.63 Senior Consultant $254.36 $2,034.90 Consultant $211.97 $1,695.75 Senior Research Analyst $148.38 $1,187.03 Research Analyst $127.18 $1,017.45 LABOR CATEGORY DESCRIPTIONS Title Education Experience Skills Managing Masters or 10+ years Responsible for leading firm-wide practice Director Doctorate teams and ensuring projects are correctly staffed, on-track, and that deliverables meet our quality standards and provide value to the client. Director Masters 5+ years Possess a deep understanding of the relevant subject matter and methodologies being applied. Oversees the development of client materials and ensure that they are appropriate and accurate. Manages project teams on a day-to day basis. Senior Masters 5+ years Develops deliverables, supervises project Consultant activities including meeting logistics and communications. Ensures that proper resource levels are applied to projects. Direct lines of analysis by staff. Provides feedback and training to ensure that staff members are fully trained and understand the client’s needs and required tasks. Consultant Masters or 3-5 years Proficient in conducting business research Bachelors and analysis and report writing. Conducts with interviews, focus groups and meetings. industry Leads statistical and financial analyses. experience Competent in strategy and organization design issues and theory. Senior Bachelors 2-3 years Proficient in executing and analyzing Research primary and secondary research. Also Analyst experienced in survey development and administration and competent in basic statistical analysis. Research Bachelors Up to 2 Proficient in conducting basic primary and Analyst years secondary research activities (e.g., database searches, telephone interviewing, data entry and coding).
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