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									                                  GENERAL SERVICES ADMINISTRATION
                         Mission Oriented Business Integrated Services (MOBIS) Schedule

                                                    Federal Supply Service
                                         Authorized Federal Supply Schedule Price List
                                                  Federal Supply Group: 874
                                                       FSC Class: 8742



Contract Number: GS-10F-0043M

Contract Period: Award through October 31, 2011

Contractor: Dove Consulting Group, Inc.,
a wholly owned subsidiary of
Hitachi Consulting Corporation
10411 Motor City Drive, Suite 360
Bethesda, MD 20817
http://www.hitachiconsulting.com

Contract Administration Point of Contact:
Hitachi Consulting Corporation                                       Dove Consulting Group, Inc.
Paul Matteucci                                                       Ed Bachelder
10411 Motor City Drive, Suite 360                                    75 Park Plz, Suite 4
Bethesda, MD 20817                                                   Boston, MA 02116
Phone: (301) 634-1012                                                (617) 753-9223
Fax #: (301) 623-0101
Email: pmatteucci@hitachiconsulting.com                              ebachedler@doveconsulting.com

Business Size: Large

DUNS Number: 004595661




For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at
http://fss.gsa.gov. On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic
delivery order is available through GSA Advantage! ™, a menu-driven database system.
The INTERNET address for GSA Advantage! ™ is: http://www.gsaadvantage.gov.
MOBIS Contract # GS-10F-0043M


CUSTOMER INFORMATION
1a. Awarded Special Item Number(s):
SIN 874-1(RC) Consulting Services
SIN 874-2(RC) Facilitation Services
SIN 874-3(RC) Survey Services

1b. Lowest Unit: Price Pricing List
1c. Labor Category Descriptions: Attached
2. Maximum Order $1,000,000
3. Minimum Order $5,000
4. Geographic Coverage: 48 Contiguous States, District of Columbia , Alaska, Hawaii and Puerto Rico
5. Points of Production: As required per task order
6. Discount from list Price: Net Price Prices shown discounted
7. Quantity Discounts:NONE
8. Prompt Payment Terms : NONE, net 30 days
9a.Government Credit Card at or below micro-purchase threshold: Accepted
9b. Government Credit Card above micro-purchase threshold: Not Accepted
10. Foreign Items: None
11a. Time of Delivery: As Agreed upon between Ordering Agency and Contractor
11b. Expedited Delivery: As Agreed upon between Ordering Agency and Contractor
11c. Overnight and 2-day delivery: Not Applicable
11d. Urgent Requirements: Not Applicable
12. FOB Point(s): Destination
13a. Ordering Address(es):
Hitachi Consulting Corporation
10411 Motor City Drive, Suite 360
Bethesda, MD 20817

13b. Ordering Procedures
For supplies and services, the ordering procedures, information on Blanket Purchase Agreements
(BPA’s), and a sample BPA can be found at the GSA/FSS Schedule homepage:
http://fss.gsa.gov/schedules

14. Payment Address:
Hitachi Consulting Corporation - Accounts Receivable
2001 Bryan Street Suite 3600
Dallas, TX 75201

15. Warranty Provisions: Standard Commercial Warranty
16. Export Packing Charges: Not Applicable
17.Terms of Government Commercial Credit Card Acceptance: Yes
18. Terms and Conditions of Rental, Maintenance, Repair: Not Applicable
19. Terms and Conditions of Installation: Not Applicable
20. Terms and Conditions of Repair Parts: Not Applicable
20a. Terms and Conditions for any other services: Not Applicable
21. List of Service and Distribution Points: Not Applicable
22. List of Participating Dealers: Not Applicable
23. Preventive Maintenance: Not Applicable
24a. Special attributes such as environmental attributes: Not Applicable
24b.Section 508 compliance information available on Electronic Information Technology (EIT) supplies
and services:
25. Data Universal Number System (DUNS) Number : 004595661
26. Registration in Central Contractor Registration : Current
27. Uncompensated Overtime : See Policy

SERVICES

SIN 874-1(RC): CONSULTING SERVICES
Dove Consulting Group dba Hitachi Consulting Corporation (HCC) provides expert advice, assistance,
guidance or counseling in support of agencies’ management, organizational and business improvement
efforts. This may include studies, analyses and reports documenting any proposed developmental,
consultative or implementation efforts. Examples of consultation include but are not limited to: strategic,
business and action planning; systems alignment; cycle time; high performance work; leadership systems;
performance measures and indicators; process and productivity improvement; organizational assessments;
program audits, and evaluations.

We provide expert advice, assistance, guidance or counseling in support of agencies management,
organizational and business improvement efforts. This may also include studies, analyses and reports
documenting any proposed developmental, consultative or implementation efforts. Examples of
consultation include but are not limited to:

         strategic planning           leadership                     process innovation and
                                        development                     analysis

         business analysis            performance metrics            organizational analysis
                                        and indicators                  design and
                                                                        development

         systems alignment            performance                    program audits and
                                        measures and                    evaluations
                                        indicators

         executive coaching           change management              survey design
                                        techniques and                  implementation and
                                        programs                        analysis

         cycle time
          reduction, process
          analysis and
          techniques



    Example areas of expertise, engagements, and labor rates follow:
Consulting and Leadership Development:

Examples of recent coaching and leadership development work performed for the Federal
Government include:

1. Developed a comprehensive "workforce of the future" model with a partner firm for of a large
   agency contained within the Department of Defense (DoD). This model provides an in-depth,
   forward-looking trend analysis of the Agency encompassing five mission-critical areas: strategy,
   personnel, processes, technology, and the global operating/threat environment. The project
   included interviews with leading policy makers, military, intelligence, academics and corporate
   thought leaders. The project's 150-page white paper on the future government intelligence
   workforce was very well received across the defense community.


2. Performed an extended Executive Coaching engagement for the senior leadership team of the
   Department of Defense. This involved working with the agency's top team as a group by
   facilitating off-sites and team meetings. The coaching team also worked one-on-one with key
   leaders to determine key strategic opportunities and issues at the business unit level. The work
   was extended due to team leader demand.


3. Implemented the first broad-based 360-Assessment and Executive Coaching project for 200 SES-
   level executives within a division of the Department of Defense. The firm partnered with the
   Office of Personnel Management on the design and administration logistics of the 360-feedback
   tool. The project received very positive feedback from the organization's senior executive
   population (DISES).

Executive Coaching and Leadership Development Consulting Rates and Labor Categories:

 Hourly and daily rates for each Labor Category(ies) for Consulting Services are shown below. Total
price for consulting services will be established at the time the Task Order is placed and will be based
on the prices offered herein. The estimated number of hours negotiated with the ordering agency and
the labor category(ies) provided will be shown on the resultant Task Order.

 If the agency Contracting Officer chooses to purchase from this SIN on a Labor Hour basis, the
resultant Task Order shall specify the Not To Exceed price, the Labor Category(ies) proposed (with
the hourly and daily rates for each), and any applicable Other Direct Costs (ODCs).

    Labor Category Offered                 Government              Government
   874-1: Consulting Services              Hourly Rate              Daily Rate
                                             Offered                 Offered
Managing Director                            $423.94                $3,391.50
Director                                     $318.20                $2,543.63
Senior Consultant                            $254.36                $2,034.90
Consultant                                   $211.97                $1,695.75
    Senior Research Analyst                        $148.38                   $1,187.03
    Research Analyst                               $127.18                   $1,017.45

    Note: Descriptions of the labor categories offered, including minimum education and experience
    requirements, are provided at the end of this document.



SIN 874-2(RC): FACILITATION SERVICES
HCC provides facilitation and related decision support services to agencies engaging in collaboration
efforts, working groups, or integrated product, process, or self-directed teams. Agencies bringing
together diverse teams and/or groups with common and divergent interests may require a neutral party to
assist them in: the use of problem solving techniques; resolving disputes, disagreements, and divergent
views; providing a draft for the permanent record; defining and refining the agenda; logistical
meeting/conference support when performing technical facilitation; recording discussion content and
focusing decision-making; debriefing and overall meeting planning; convening and leading large and
small group briefings and discussions; preparing draft and final reports for dissemination.

The firm is recognized for its sophisticated facilitation planning and delivery skills, ensuring that
gatherings which utilize senior leaders' precious time are as effective as possible. The firm uses a highly-
participative style to bring diverse constituencies together and find positive, actionable outcomes that will
move the organization forward. Methods can range from the use of pre-session confidential interviews to
specialized electronic voting to ensure difficult, "untouchable" issues are raised and dealt with effectively.

The firm can provide facilitation and related decision support services to agencies engaging in
collaboration efforts, working groups, or integrated product, process, or self-directed teams. Agencies
bringing together diverse teams and/or groups with common and divergent interests may require a neutral
party to assist them in:

        resolving disputes,                  defining and refining the            convening and leading
         disagreements, and                    strategic agenda for senior           large and small group
         divergent views                       leadership teams                      public forums, town hall
                                                                                     sessions, and testimony

        solving difficult problems           logistical                           building team trust to
                                               meeting/conference                    speed organizational
                                               support for senior-level              development
                                               off-sites and sessions



We have 22 years of experience running planning sessions, with a strong record of positive feedback from
the organization leaders we have worked with globally.

Offsite Facilitation. Developed, managed, and facilitated numerous high profile events and meetings (in
both the public and private sector). This includes senior leadership teams within the Department of
Defense agencies, along with CEO and COO level meetings in the private sector.

Public Forum Facilitation. The firm has a strong understanding of the link between effective external
and internal communications and achievement of an organization's overall strategy. The firm has
developed, managed, and hosted a number of public forum events since the firm's inception (for both
private and public sectors clients). For the Government in 1998, we facilitated and documented three
high-profile public forums on the proposed Electronic Transfer Account initiative. The Under Secretary
of the Treasury complimented the firm for how well run and productive the forums were conducted.

Meeting Facilitation. The firm provides meeting facilitation routinely in our consulting engagements.
We understand that few process and performance improvement initiatives will succeed without the full
participation of the individuals involved in implementing the plan(s). We have done this type of work for
leading corporations such as Johnson and Johnson (where we worked with the top 1000 managers),
Motorola, AT&T, and CTAM. We have also applied this capability for the Department of the Treasury
and the Federal Bureau of Investigation to address the usage of debit cards by Terrorists in the September
11 attacks.

Focus Group Facilitation. The firm has organized, moderated and analyzed focus groups to better
understand consumers and employees' reactions to new services. In particular, we have facilitated focus
groups examining a variety of banking products ranging from deposit account opening processes to
Internet-based payment and lending products.

Facilitation Related Consulting Rates and Labor Categories:

 Hourly and daily rates for each Labor Category(ies) for Facilitation Services are shown below. Total
price for facilitation services will be established at the time the Task Order is placed and will be based on
the prices offered herein. The estimated number of hours negotiated with the ordering agency and the
labor category(ies) provided will be shown on the resultant Task Order.

If the agency Contracting Officer chooses to purchase from this SIN on a Labor Hour basis, the resultant
Task Order shall specify the Not To Exceed price, the Labor Category(ies) proposed (with the hourly and
daily rates for each), and any applicable Other Direct Costs (ODCs).


          Labor Category Offered              Government         Government
         874-2: Facilitation Services         Hourly Rate         Daily Rate
                                                Offered            Offered
    Director                                    $318.20           $2,543.63
    Senior Consultant                           $254.36           $2,034.90
    Consultant                                  $211.97           $1,695.75
    Senior Research Analyst                     $148.38           $1,187.03

 SIN 874 3 (RC): SURVEY SERVICES
The firm can provide expert consultation, assistance, and deliverables associated with all aspects of
surveying within the context of MOBIS. We can assist with, and/or perform all phases of the survey
process to include, but not limited to:

         planning survey design             sampling; survey                    pretest/pilot surveying
                                              development

         defining and refining the          survey database                     assessing reliability and
          agenda                              administration                       validity of data

         determining proper survey          administering surveys               analyses of quantitative
     data collection                      using various types of data          and qualitative survey data
     methodology                          collection methods



Production of reports to include: description and summary of results with associated graphs, charts,
and tables; description of data collection and survey administration methods; discussion of sample
characteristics and the representative nature of data; analysis of non-response; and briefings of results
to include discussion of recommendations and potential follow-up actions.

The firm has expertise in the application of customer preference and trade-off analyses that is
achieved through the application of Discrete Choice Modeling and Conjoint Analysis. The firm is
able to conduct the surveys via a wide range of mediums: In-person interviewing, telephone
interviewing, moderated focus groups, paper surveys, email and web-surveys on the e-dove survey
server.

 Over the past 22 years, the firm has conducted hundreds of surveys to gather relevant data for our
clients to base strategic decisions. The majority of all of our client projects are supported by a very
strong research and analytical foundation. As a result, we have developed significant in-house
capabilities to dissect and understand different markets. Our research has spanned both domestic and
international markets. We have performed economic and market research studies for financial
institutions, consumer products firms, Treasury and the Fed.

Research & Analytics. The majority of all of our client projects are supported by a very strong
research and analytical foundation. As a result, we have developed significant in-house capabilities to
dissect and understand different markets. In terms of research, for clients as diverse as banks,
beverage companies and the US government, we have performed telephone research, in-person
interviews, intercepts, focus groups, surveys (paper, disk, email and Web-based), Internet research,
proprietary database research, and trade audits. Our analytical techniques build upon this research
base, including conjoint analysis to study customer preferences and trade-offs.

Survey Research Capabilities. The firm employs a full-time professional staff of researchers and
consultants to gather accurate and timely information for our clients. Our staff performs extensive
database searches, geographic mapping, telephone research, in-person field interviews, consumer
intercepts, trade audits, focus groups, and a wide range of survey methods, including paper, computer
disk, email and Web-based questionnaires. Our analytical techniques build upon this research base,
including conjoint analysis to study customer preferences and trade-offs. On a stand-alone basis, we
would be one of the top 100 market research providers in the United States. However, we focus our
research skills on specific market areas where we can also apply our deep industry expertise. We have
developed a National Debit Databank which encompasses the full range of information that we use to
support our consulting staff and clients.

From the market research perspective, our availability methodology utilizes a combination of data
collection and analysis skills. First, we conduct database research and analysis of geographic
locations and points of availability. Second we conduct field research to examine the quality and
performance of the distribution points for the product or service. Next we conduct interviews with
trade and consumers to understand their needs and preferences. Finally we document our research and
provide recommendations to our clients about their options for improving the availability.

In our consumer and business studies, we provide all phases of survey research:
       Survey Design. Our consultants and project managers work with clients to identify the specific
        information objectives of the study, evaluate potential research methodologies, define the sample
        frame and establish the sample size requirements. This work is done to ensure that we are able to
        provide valid data that meets the client s needs and fits into their budget. If we cannot provide
        representative data within the timeline or budget, we inform our clients that the results will be
        anecdotal and should not be considered representative of the overall population. In these
        situations we will focus on the key segments that need to be studied.



       Survey Development. We translate the information objectives into questions and structure them
        to be effective in the selected survey method. This involves drafting the questionnaires, pilot
        testing and proofing the survey and mapping the questions back against the information
        objectives.

       Survey Administration. We produce and distribute the surveys to the target populations. We
        track responses and take remedial actions when response rates are tracking below our forecasts.
        This often involves mailing reminders, making telephone follow-up calls and resending surveys.
        It can also involve fieldwork, if that is the more effective means for gathering the data.

       Survey Data Analysis. We analyze the results using the full-suite of statistical procedures
        provided in SPSS. For quantitative questions, we begin with the basic frequencies, means, and
        distribution of responses, and then progress through Factor, Cluster, Regression, ANOVA and
        other types of multivariate analyses as appropriate. For qualitative questions, we often conduct
        content analysis where we code the responses to capture themes and add richness to the statistics.
        The results are checked for internal validity and then we usually apply a multi-trait multi-method
        approach to establish the convergent validity of the survey results.
       Documentation and Reporting. We provide our clients with documentation of our
        methodology, sample and results. Most clients request a formal report and presentation that
        reviews the findings and implications of the survey results. Where requested and appropriate we
        will provide specific recommendations that the client should consider to improve their
        performance or to take advantage of the opportunity examined in the research.



Survey Management Related Consulting Rates and Labor Categories:

Hourly and daily rates for each Labor Category(ies) for Survey Services are shown below. If a firm fixed
price delivery order is used, the total price will be established at the time of the delivery order and will be
based on the prices offered herein.

If the agency Contracting Officer chooses to purchase from this SIN on a Labor Hour basis, the resultant
Task Order shall specify the Not To Exceed price, the Labor Category(ies) proposed (with the hourly and
daily rates for each), and any applicable Other Direct Costs (ODCs).

         Labor Category Offered              Government           Government
          874-3: Survey Services             Hourly Rate           Daily Rate
                                               Offered              Offered
    Director                                   $318.20             $2,543.63
  Senior Consultant                 $254.36      $2,034.90
  Consultant                        $211.97      $1,695.75
  Senior Research Analyst           $148.38      $1,187.03
  Research Analyst                  $127.18      $1,017.45
LABOR CATEGORY DESCRIPTIONS

  Title               Education    Experience   Skills
  Managing            Masters or   10+ years    Responsible for leading firm-wide practice
  Director            Doctorate                 teams and ensuring projects are correctly
                                                staffed, on-track, and that deliverables
                                                meet our quality standards and provide
                                                value to the client.
  Director            Masters      5+ years     Possess a deep understanding of the
                                                relevant subject matter and
                                                methodologies being applied. Oversees
                                                the development of client materials and
                                                ensure that they are appropriate and
                                                accurate. Manages project teams on a
                                                day-to day basis.
  Senior              Masters      5+ years     Develops deliverables, supervises project
  Consultant                                    activities including meeting logistics and
                                                communications. Ensures that proper
                                                resource levels are applied to projects.
                                                Direct lines of analysis by staff. Provides
                                                feedback and training to ensure that staff
                                                members are fully trained and understand
                                                the client’s needs and required tasks.
  Consultant          Masters or   3-5 years    Proficient in conducting business research
                      Bachelors                 and analysis and report writing. Conducts
                      with                      interviews, focus groups and meetings.
                      industry                  Leads statistical and financial analyses.
                      experience                Competent in strategy and organization
                                                design issues and theory.
  Senior              Bachelors    2-3 years    Proficient in executing and analyzing
  Research                                      primary and secondary research. Also
  Analyst                                       experienced in survey development and
                                                administration and competent in basic
                                                statistical analysis.
  Research            Bachelors    Up to 2      Proficient in conducting basic primary and
  Analyst                          years        secondary research activities (e.g.,
                                                database searches, telephone
                                                interviewing, data entry and coding).

								
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