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One company – three brands
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tourmanagers@pageandmoy.com
It’s been a busy few weeks here in Building on strength
Market Harborough. The relocation
For all the brands you, our Tour
of Page & Moy staff from Leicester
Managers, are one of the biggest
to Compass House is now complete
strengths we have. There’s no doubt that
and everybody is now working our success is in large part due to your
closely together to continue efforts to make our customers’ holidays
providing customers across all unforgettable. Maintaining our enviable
three brands – Travelsphere, Page & reputation in this area is very important
Moy and Just You – with unbeatable to us. So how do the recent changes
holidays. There’s no doubt it’s an here affect you?
exciting time as we look to combine Perhaps the main change is that all of Lines of communication
our collective strengths and forge a our representation – Tour Managers, In the past, Page & Moy’s Tour Managers in their area for all three brands, so
2 Department Structure...
successful future together. local representatives, airport and port have dealt directly with the regional their involvement will be focused
reps – is now the responsibility of one managers and their teams for all of their solely on the specific operational
Online Reporting...
department, headed by Jon Henley. The tour needs (Rick, Helen, Julie and Bev) issues you may have whilst on tour.
Representation team is responsible for and relationships have been forged and The staff of the Representation
TMs’ Websites
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allocating tours to Tour Managers and
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established. Many of these relationships
.
Department, whose responsibilities
Noticeboard
The Merger
providing all the support that you need go back a long way indeed! are outlined on page 2, have
to do your job, before, during and after general operational knowledge across
We are very keen to ensure that this
the tour. In practice, this means dealing a wide selection of tours. The product
contact continues. However, the change
with all the nuts and bolts of the job – and operations managers, however,
of structure within the office means that
managing the administration, sorting out will provide expert help and advice
the nature of communications will be
finances, providing uniforms and the like. on your tour-specific problems in the
different. The various product managers
will be overseeing the running of tours future.
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tourmanagers@travelsphere.co.uk
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Representation Department
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With the coming together of all the representation functions under the one Jackie Cox – Allocations &
department, we thought it would be a good idea to give you a better idea of Support Manager
what it is we actually do here at Compass House! – Page & Moy
Each of the team’s roles is outlined, which should, hopefully, explain the new l Main contact for Page & Moy Tour
structure. Don’t forget, we’re always available for a chat if you need to clarify anything Managers
l Page & Moy tour allocations &
and are here to offer you all the support you need to do your job.
contracts
l Daily operational issues
Daily operational issues TM recruitment l Quality control & development
Missing passengers, flight or ferry delays, Carrying out recruitment drives three
Tina Shepperson – Allocations
anything that affects the smooth running
of the tour.
times per season for Tour Managers in
the UK and worldwide. We conduct Department roles Manager European
– Travelsphere & Just You
over 200 interviews, and provide three
Rebecca Woolley – Support
Flight seats full days’ training, including on-board
Coordinator Long Haul
l European tour allocations
l Travelsphere & Just You
coach microphone work.
Arranging all Tour Manager airline seats – Travelsphere & Just You
tourmanagers@pageandmoy.com
European contracts
worldwide.
Tour allocation l Main contact for all UK airport reps l Recruitment & training
l European quality control &
Long haul paperwork
Tour advances
l
The allocation and contracting of over l Shared e-mail administrator for development
350 Tour Managers worldwide to cover Travelsphere, Page & Moy and Just You
Providing advances to enable you to run Shona Parker – Allocations
close to 5,000 tours each year. l Tour advances & visas
the tours. Manager Long Haul
l Tour Manager flight tickets
Visas Paperwork l General queries & Tour Manager support
– Travelsphere & Just You
l Long Haul tour allocations and
Processing all pre- & post-tour Jamie Turnbull – Support contracts
We sort out the administration and give
paperwork. Coordinator European l Recruitment & training
advice on obtaining visas for your tours.
– Travelsphere & Just You l Insurance cases (during peak
All local reps Insurance cases l Main contact for port staff at Dover & periods)
Ensuring quality control and support of
worldwide Folkestone l Main contact for local reps
l European paperwork & European tour l Pre-tour get-togethers
all tours which feature the services of a We are the main point of contact for l Long Haul quality control &
allocations
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local representative. passengers and insurance companies, l Tour Manager applications development
and provide support and advice to Tour l General queries & Tour Manager
Airport & port reps Jon Henley – Head of
Online Reporting...
Managers across the company, as well as
support Representation
passengers with or without the company
Supplying paperwork and support for
TMs’ Websites
insurance. Emma Johnson – Support Manager Oversees daily running of
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l
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.
airport reps at all major UK airports and
Noticeboard
– Travelsphere, Page & Moy and department
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the ports of Dover and Folkestone.
Quality control & Just You l Development
l All insurance cases l Tour allocation assistance across
Development feedback l Tour Manager feedback & quality the three brands
Ongoing improvements to the website, Distributing copies of client letters and control l Quality control
providing feedback from questionnaires l Assistance with tour allocations l Training
administration, reporting systems, our
communications and product training. to Tour Managers and port staff across (during peak periods)
the group. l Daily operational issues
l General queries & Tour Manager
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tourmanagers@travelsphere.co.uk
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Martin Vicars
Being a Tour Manager is a it’s been brilliant to discover a new
change of direction for Martin. country and learn a new language. The
For years he worked in publishing, people have been great too. I almost
spending much of his time travelling feel like a member of the family with
around Europe. It was this that sparked some of the hoteliers. It’s been a
his interest in travel. Deciding that the fantastic introduction to a country I
delights of publishing were starting to didn’t know.”
wane, Martin left and took a few months
off. He heard of Travelsphere through Making a difference
a friend who was already working as a
Right now, Martin is working under
tourmanagers@pageandmoy.com
Tour Manager and decided to give it a go
the Just You brand in Tuscany. “In Just
– he’s not looked back since. “It’s been
You I’ve found a set of people and an
a good move for me and everything I
environment that I really like,” he says.
hoped for,” he says. “And it’s still getting
“It’s very rewarding. It’s often quite
better!”
stressful going on a singles’ holiday
for the first time and you can really
Teamwork make a difference for the customers.
Martin has been particularly impressed It’s great when someone says that
Tour Manager - Martin Vicars with the level of camaraderie between we’ve given them confidence to go on
the Tour Managers, adding that it’s a another holiday on their own.”
tremendous help to know that there’s a Martin is certainly enjoying the job so
great support network to call on. “Since far and is looking forward to plenty
I started, I’ve made contact with lots of
If you don’t recognise Martin Vicars A steep learning curve other Tour Managers, who’ve all been
more great tours. Is there anywhere
right now, you soon will. He’s one of particular he hopes to go? “I may be
our new Tour Manager ‘faces’, having Martin is something of a newcomer to very helpful.” This sense of teamwork going to Iceland soon, which will be
2 Department Structure...
the tour managing game, having joined is, Martin believes, essential to being a really exciting. But, I’m very happy to
recently spent a day with a few
the Group earlier this year. He began his successful Tour Manager. “The key to it carry on working in Europe for the
colleagues under the sunny skies of
Online Reporting...
life as a Tour Manager on Travelsphere’s all is knowing that the support is there time being, as I love it.”
Leicestershire, being photographed Glorious Garda tour in May and found and in the office whenever you need
TMs’ Websites
for our latest set of brochures. Turn
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he had to learn pretty quickly. As if it,” he explains.
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.
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to page 4 of Travelsphere’s brand
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starting off with a coach holiday all the Lake Garda certainly left
new Europe by Coach brochure way to Italy wasn’t enough, he also had its mark on Martin. “I fell
and you’ll be confronted by Martin’s to cope with a broken-down coach in in love with Garda,” he
friendly face.Very appropriate, as he’s only his second week on the job. “It was says. “It’s so beautiful
spent much of the summer running quite tough,” he tells us, “but very good and unspoilt. Actually,
coach tours for the company around training.” I’d never been to Italy
Italy. before this year and
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tourmanagers@travelsphere.co.uk
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Chris Sneddon
We’re delighted to feature, for the
first time, one of Page & Moy’s Tour
Managers. Chris Sneddon has been
with Page & Moy since 1982, so she
has a real wealth of experience to
draw on.
Chris has been interested in travel since
tourmanagers@pageandmoy.com
she was very young. “But at that age I was
going to be an air-hostess of course!” she
says. The airline industry’s loss was Page Italian Dolo
& Moy’s gain though, as Chris fell into a
mites
position as a Tour Manager after spending
time as a student in France. Chris tells
us she got into the role by an unusual
Tour Manager - Chris Sneddon
route – via her badminton club. “A guest
player invited me to escort passengers to
Paris for him, as I spoke fluent French and Happy groups
knew the city well.” It was the right move for Chris, as her long Then there’s Sicily with its myths and volcanoes,
service with Page & Moy illustrates, and she still not to mention Venice and Rome, eternal loves
loves the job, particularly the research involved no matter how many times I revisit them. The
in really getting to know a destination. “I enjoy best thing is the experience I’ve accumulated and
2 Department Structure...
writing stories and histories for my tours, the knowing that I have so many areas of Italy at my
quiet winter evenings researching and reading, fingertips that I know and love so well, and can
sifting information. I enjoy having a share with others.”
Online Reporting...
happy group at journey’s end. People Next up for Chris is Amalfi, then Venice. “This
TMs’ Websites
saying ‘We loved your stories’ is what makes Page & Moy great to work for
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3 - 4 TM Profiles...
.
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makes all those winter efforts – you don’t go to seed in one resort, so you’re
The Merger
worthwhile.” passionate about every tour you do. ”Chris
Chris is in love with admits to some apprehension about the merger,
Italy, particularly the and hopes she doesn’t lose the personal contact
Dolomites. “I love the with her product manager. But she hopes that the
mountains, the open brands will work well together, sharing ideas and
space, the crisp air and combining strengths to make our holidays even
the warm hospitality. better. We’re sure that will be the case!
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tourmanagers@travelsphere.co.uk
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Keeping in touch
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Now you can keep up-to-date with your fellow Tour Managers wherever in the world
you happen to be. Simply sign up to our new Yahoo Groups page and you can keep in
touch with all the latest developments.
@
We recently set up a new website using Yahoo’s Groups feature. The idea is to establish an easily-
accessible web-based information centre, where TMs can swap news, pass on tips and generally
keep in touch with each other.
tourmanagers@pageandmoy.com
Logging on Useful stuff
You can access the site from wherever you There’s also a section
are, whether you’re at home or on the road for you to post your
with a holiday group. To sign up, e-mail us at photos, so your fellow
tourmanagers@travelsphere.co.uk Tour Managers can see
or tourmanagers@pageandmoy.com We’ll what you’ve been up to;
then send you an invitation. All you have to do is a section for polls, which
follow the link and fill in your details to join up. we hope to use to get
You’ll then be able to access all the content on the your feedback on a variety
site. of issues; and a useful links
The message board is the place for you to post any section. This will point you
updates you think may be useful to your colleagues in the direction of a whole
or ask any questions you might have. Whether host of helpful websites, such as
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it’s a problem with suppliers, tips about airport city guides, a list of internet cafés
procedures, help with paperwork or just about worldwide, latest world news and
more. Most importantly, this is where you’ll
Online Reporting...
anything you can think of that other Tour Managers
can benefit from, you can post it here. also find links taking you to all the paperwork that
TMs’ Websites
you’ll need, such as excursion report forms, insurance
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This is also the place to find our latest information
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.
information, invoice forms and much more.
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on many of the countries you’ll visit. Click the
‘Files’ button and you’ll find information on a Remember, the site is there for you, so the more
number of destinations, listed by holiday reference. Tour Managers who sign up, the more use it’ll be for
There are around 20 files on the system so far and everyone! We hope that, over time, this will prove to
more will be added as and when possible. be a very valuable resource for all our Tour Managers.
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tourmanagers@travelsphere.co.uk
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Keukenhof Garde in
ns
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Snap happy
Tour Manager Caroline Huyshe has sent us a selection of photos from a
number of tours she has recently run. The tours were to Holland’s Keukenhof
Gardens, the Austrian Tirol, Sicily and Halkidiki.
It’s a real boost to us when we see pictures of our customers enjoying
Lake Zeller themselves and the wonderful destinations they visit. There’s nothing like the
riot of colour in Keukenhof or the
spectacular winter scenery of Austria
to cheer us up on a grey day here in
Cutting out
Britain. So if you have any photos you’d
like to send in, we’d love to see them.
the paperwork
tourmanagers@pageandmoy.com
As mentioned in the last issue of TMT, a new, more efficient reporting
system will soon be up and running.You’ll be able to complete tour
reports on-line, rather than posting hard copies of reports to Compass
House. This will make things easier for you and improve our ability to
act on your suggestions.
Niederau
Your point of view
The new tour reports require you to enter the same type of information (hotel Halkidiki
comments, tour content, and the like) however, the new easy layout tick and
Sicily
comments boxes will be even more straightforward for you to use and make it
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easier and quicker for us to implement changes.
Online Reporting...
Making things better
TMs’ Websites
With the sheer volume of tours we operate, sifting through hundreds of paper
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.
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tour reports is a painstaking and time-consuming business. The new system will
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help us to pinpoint problem areas on specific tours much more effectively and
to improve the products you work on, ultimately ensuring a better service for
our customers.
The development of our administration systems is something we’re
continuously working on, in order to make everyone’s job easier. There are
more innovations in the pipeline over the coming months, so watch this space.
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tourmanagers@travelsphere.co.uk Coffee
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NOTICEBOARD
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mornings
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A new season
of our ever-popular coffee
New uniforms
mornings will soon begin, giving you
the chance to pop along to Compass House
and see exactly what it is we do here! They’re
Our smart new Travelsphere and Just company and found your feet, then it’s
also a great chance to meet up with some of your
You branded ties and scarves are now time to get your Travelsphere/Just You
colleagues and discuss what’s happening, swap tips
in stock here at Compass House. uniform. Speak to the team here in
and maybe just have a good old gossip.
They’re designed to complement Market Harborough and we’ll forward
our uniform of navy blue suits and you the details of our uniform supplier. Upcoming coffee morning dates are below. All are
to help your travellers find you easily You can then contact them with your Tuesdays, except for the first date, which is Thursday
when they arrive at their destination. requirements. They’ll send the uniform January 25th. If you’d like to join us on any of these days,
Gents, the ties are to be worn with a directly to you and send us the bill. drop us a line at tourmanagers@travelsphere.co.uk
white shirt. Ladies, you’ll be pleased to Simple! or tourmanagers@pageandmoy.com, we look
hear that the new scarves should be forward to seeing you.You just need to give us a
We are eager to hear your views
worn with a white blouse not the old couple of days notice!
regarding a new uniform for Page & Moy.
patterned company blouse. Any suggestions you have can be emailed January 25th, February 20th, March 20th,
tourmanagers@pageandmoy.com
For new Tour Managers once you’ve to tourmanagers@pageandmoy.com April 17th, May 15th, June19th,
taken care of a few tours for the July 17th, Aug 21st, Oct 23rd,
We’d love to hear from you.
November 20th
Christmas
Hello and welcome
After four years there she
took up the position of Human
Resources Advisor, where she
remained until her latest move. tours
to…Jackie Cox Obviously, Jackie lives and breathes
travel and likes to get away whenever
she can. “I’ve been very fortunate
over the years to visit some fantastic
It’s that time of year again!
Christmas is just around the
corner, which means we’re
places,” she tells us, “such as Florida, entering the busy period of
The Representation team has said Hawaii, San Francisco, Las Vegas, Christmas markets breaks and
2 Department Structure...
hello to its newest recruit. Jackie Cox New York,Vancouver, China, Italy, festive holidays. As ever, we need
has made the short trip across the Switzerland and Spain, to name just plenty of Tour Managers to take
Online Reporting...
corridor from Human Resources to a few. My favourite so far would have care of our customers on these
take up the role of Tour Allocation & to be a toss up between Hawaii and breaks, which are always popular
TMs’ Websites
Support Manager for Page & Moy Tour and sure to be great fun for all
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New York.” Jackie hopes to travel even
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.
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Managers. concerned.
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more and says she would really like
Jackie began working for Page & Moy to go to Australia, New Zealand and We still have space on a variety
in 1998, before which she worked in South Africa. of Christmas and New Year tours.
Retail Travel for Carlson Worldchoice. Jackie tells us that in her spare time If you’d like to take the chance of
At Page & Moy she started off in she’s a bit of an artist, of the drawing some extra work over the festive
the Reservations department selling kind, she hastens to add, and has “been period, email us at the usual
holidays to Hawaii and North America. known to hog the microphone on address or call us on
karaoke”. 01858 410 456.
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