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					Application Architecture

             Esnatech Unified Communications platform
Content

   1. Telephony Integration
   2. Web Access
   3. Email & Networking
   4. Unified Messaging
   5. CTI – Desktop Connectivity
   6. Other Modules
       Administration
       LDAP
   7. Complete Architecture
     1. Telephony Integration
                                          Voice Server Architecture
                   PBX
                                        1. Intel


                                                                Voice
                                  2. TAPI / Mitai / SIP
                                                                Server


                                    3. Intel / Eicon


                                  Serial Integration            EEAM
                                     SMDI / MCI
1. Analog / Digital Integration
2. IP Integration
3. T1/E1/ISDN Interface            Speech Services
                                     ASR / TTS                Sybase - DB
EEAM –Enterprise Edition Access
     Manager
     2. Web Access
             WEB Client
                                               Voice Server Architecture
                                                                    Web Client



     Internet                       Internet Information
                                                                   WAP Client
                                          Services

                                                                         SRM


           WAP Client                                              Web Reports
Web Client - http & https
WAP Client
SRM – Service Recovery Management.
EEAM –Enterprise Edition Access Manager                                    EEAM
                                                           Sybase - DB
   3. Email & Networking

                                              Voice Server Architecture
                                                                         POP3
                                            1. POP3 / IMAP
                                                                        IMAP4
       Internet
                                          2. SMS / MMS / SMTP

                                                                         VPIM
                                             3. VPIM Client




                                                                        EEAM
                                                          Sybase - DB
VPIM – Voice Profile for Internet Mail
EEAM –Enterprise Edition Access Manager
    4. Unified Messaging
                                                    Voice Server Architecture
                               MAPI
MS Exchange         Contacts Synchronization


                                                             IMAP TSE
                        IMAP4 Synchronization and             Gateway
                                web services
                         Message and Call Logging


                                                                          EEAM




                     IMAP4                                              Sybase - DB
               To any Email Server
IMAP TSE – Transparent Storage Engine
EEAM –Enterprise Edition Access Manager
     5. CTI – Desktop Connectivity

            Client PC or Devices          Voice Server Architecture
       IP Dialer – Outlook
   Extension – MS Fax agent                 UC Client Manager



                                                                      UMST


                                               UC Mobile


                                                                      EEAM
UMST – Unified Messaging System Tasks
EEAM –Enterprise Edition Access Manager


                                                                 Sybase - DB
      6. Other Modules
                                                     Voice Server Architecture
                                               MMC / Snap In
                                               Administration
                 System
              Administrator PC



                                                                          EEAM
                                                    LDAP



               Active Directory                                         Sybase - DB
                LDAP Server
MMC – Microsoft Management Console
LDAP – Lightweight Directory Access Protocol
EEAM –Enterprise Edition Access Manager
      7. Complete Architecture
                 PBX Interface
                  Intel/IP/TAPI
                                              POP3            VPIM
PBX                                          IMAP4                                        Internet
                                                                                    IIS
                                    Voice
                                    Server                              Web
                                                                     Applications
                    Speech
                    Services

                                MMC                                          IMAP TSE
                                                                              Getaway
         Remote                Snap In
       Administration                             EEAM
                                                                                          Email Server
                                                                      LDAP
                                     UMST
        UC Client
        Manager
                                                Sybase - DB



           UC Mobile                                                                        PDC
Esna’s UC Server Software
   Middleware at the core of all enterprise communications

   Single platform for voice, mobility, messaging, and presence

   Directs communications based on established workflows and policies

   Proven integration with diverse enterprise telephony systems

   Proven integration with major email platforms

   Proven integration with enterprise databases

   Adds substantial value to business applications

   Simplifies management of communication infrastructure for IT
    professionals

                                                         10
                  Unified Communications
                        Architecture   GroupWare
User                                         Solutions        MS Exchange
Access                                                      2000/2003/2007
                                                             Lotus Dominos
                                                            Novell GroupWise
                                                              Google Apps
                                                                ZIMBRA
          POP3                                               IMAP servers

          IMAP
           WIFI         UC services
                                              Enterprise
           SIP                                  portals
                                                                 BEA EIP
          DTMF                         SIP                     MS Sharepoint
                                                              IBM WebSphere
                                       SOA
          Speech                      IMAP
          HTTP
                      Universal access
          HTTPS      Gateway to content
                                              Business
                                             Applications     Microsoft CRM,
           XML                                                    Oracle

                                                              Salesforce.com,
          VXML                                                Frontrange, ACT

                                                               SAP, Netsuite
                                                                 Binnacle

Browser
       UC Server Architecture Overview                                                                         (continued)



                       UC Services
 Windows Desktop                                                                                                                  LDAP Active
                                                                                                                                   Directory
                          Database (Sybase)
      Outlook,
    Lotus Notes,
     GroupWise                      Database Access Component (EEAM)                                 License Manager
                                                                                                                                  Mail Server:
                                                                                                                                   Exchange,
Mobile Device: J2ME,      Client Gateway      SMTP Server/IMAP     Directory Gateway                                               Dominos,
                                                                                          Mail Server Gateway Services (TSE)
BlackBerry, Windows      Services (UMST)        POP 3 Access        Services (LDAP)                                             GroupWise, IMAP
                          Web Gateway
                            Services:
  CRM, Other DB:                                Admin Tool         Reporting Tool        Utility Services      SMS Connector
                        HTML, WML, IMAP,
  Salesforce, SQL
                              POP
  Server, Custom                                                                                                                 Client DB, CRM
      Access                                            Voice Server, FAX Server, IVR Engine



       WWW
                           Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services
       WAP
                                Speech Services: Nuance ASR/TTS
                                                                                                  CTI Services:
     IMAP/POP                 IP Access:               TDM Access:                             CSTA/MITAI/TAPI/SIP
                         SIP/TAPI/MITAI/VTI            Dialogic/Eicon
                                                                                                                               Live Communication
                                                                                                                                      Server

  Desk Phone XML
                                                                              PBX CTI Stream:
                               IP PBX:                  IP Access:
                                                                                 SIP-CSTA/
                           SIP/3Com/Avaya          SIP/TAPI/MITAI/VTI
                                                                              TAPI/CSTA/MITAI
  Client                                                                                                                       Back Office
Applications                               Telephony Infrastructure                                                            Applications
    UC Server Architecture Overview
   Highly modular solution
       UC services can be enabled / disabled individually
       Easy to customize based on customer needs


   Deployable on a single server or on a cluster of servers


   Primary Server Components
       Communication system abstractions (wrappers)
       UC engines / services
       Relational databases
       Technical libraries


   Unparalleled Interoperability
       More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com, etc.
       Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA
       Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine, Act, etc.
       All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform
       Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database
       3rd party technology: ASR, TTS, Fax

                                                                                                 13
Application Architecture

             Esnatech Unified Communications platform