Co-op Orientation Workbook

Document Sample
Co-op Orientation Workbook Powered By Docstoc
					Co-op
Orientation
Workbook
       Management Career Services
       2010 / 2011
TABLE OF CONTENTS
       Introduction
               Message from the Director                               1
               Staff Contact Information                               2
               Co-op Work Term Timeline                                3



       Orientation Part One                                            4
               Career Development and Management Cycle                 5
               ‘What Job Do You Want?’ Activity (1A)                   6
               Identifying Skills                                      7
               Job Research                                            8
               Networking                                              9
                       Conversation Starters                           10
                       ‘Networking Learning Continuum’ Activity (1B)   11
                       ‘Contacts and Networks’ Activity (1C)           12
               Job Search                                              13
                       Internet Resources                              13
                       Social Media                                    13
               Informational Interview                                 14
               Resume                                                  16
                       Constructing a Resume                           17
                       Action Statements                               18
               Cover Letter                                            19
                       Constructing a Cover Letter                     20
               References                                              21
               Interviewing                                            21
                       Common Interview Questions                      25



       Orientation Part Two                                            26
               Checklist 1:    Work Term Preparation                   27
               Checklist 2A:   Student Developed Job Approval          27
               Checklist 2B:   MyCareer Job Approval                   28
               Checklist 3:    On the Job                              28
                               Work Term Success                       29
                               Making a Positive Impression            29
                               Ethics                                  30
                               Workplace Conflicts                     30



       MCS Service and Operating Standards                             31



       Orientation Part Three                                          32
               Policies and Procedures                                 33
               Frequently Asked Questions                              41
               Co-op Education Program Agreement                       42

       Notes                                                           44
Page 1                                                                      Co-op Orientation Workbook


MESSAGE FROM THE DIRECTOR

Congratulations on the very smart choice you made to study in the
Bachelor of Commerce Co-op program at Dalhousie. This program
requires the completion of three mandatory co-op work terms. We are
one of only six Bachelor of Commerce Co-op programs in Canada
accredited by the Canadian Association for Co-operative Education.

Your program will challenge you to excel in the work place as well as
the classroom. Getting the most from the experience will require your
commitment and hard work, but the rewards will be plentiful.

•   You will gain a year’s work experience while still at school,
    making you highly competitive as a new grad.

•   You will discover and refine your skills, and develop your professional capabilities.

•   You can test drive several industries and career options to help you decide the best fit for
    your future career success.

•   You can build an enviable professional network which will support you throughout your
    career.

•   You will have opportunities to make valued contributions to your employers, and the
    chance to leave a legacy through the work you produce.

•   You will have the opportunity to connect with your future, full-time employer and land
    your post graduation job before you even start your final year.

The Management Career Services (MCS) team is here to assist you throughout your time in
this program. Some of our interactions with you will include: co-op orientation and training,
job search workshops, individual career coaching, job development, network and employer
connections, co-op job postings, interview scheduling, work place reviews and debriefs.

I encourage you to start your co-op job search early and to make the most of the services we
offer. We look forward to working with you.




                                                                       Anna Cranston, Director
                                                                    Management Career Services
2010 / 2011                                                                            Page 2



Management Career Services Staff

Director                   Anna Cranston     902.494.1575       anna.cranston@dal.ca

MBA Corporate              Ally Howard       902.494.5516       a.howard@dal.ca
Residency Manager

Entrepreneurial            Lynn Cochrane     902.494.4583       lynn.cochrane@dal.ca
Work Term Coordinator

Student Engagement         Amy Endert        902.494.8944       amy.endert@dal.ca
Coordinator

Office Administrator       Shannon Kelly     902.494.2132       shannon.kelly@dal.ca

Information Analyst        Dave Richard      902.494.7054       dave.richard@dal.ca


Career and Recruitment Specialist:

Accounting                 Lori Bauld        902-494.7548       lori.bauld@dal.ca

Business Management        Melvina Jones     902.494.6935       melvina.jones@dal.ca

Marketing                  Jonathan Perry    902.494.6936       jonathan.perry@dal.ca

Finance                    Shelley LaMorre   902.494.1150       shelley.lamorre@dal.ca

IB/ Globalization/         Robert Wooden     902.494.6688       robert.wooden@dal.ca
Knowledge Mgmt

Public Admin /            Jessica DeCoste    902.494.8511       jessica.decoste@dal.ca
Sustainability & Resource
Mgmt



Management Career Services
Management Career Services
Dalhousie University                          Tel:          902.494.1515
Kenneth C. Rowe Management Building
                                              Fax:          902.494.1578
Suite 2100
6100 University Avenue
                                              Email:        mcs@dal.ca
Halifax, NS
B3H 3J5                                       Web:          www.dal.ca/mcs
Page 3                                       Co-op Orientation Workbook


Co-op Work Term Timeline

Nov 2010         Orientation Part 1


Jan-Apr 2011     Meet with Career & Recruitment Specialist
                 Create MyCareer Account

Mar 2011         Orientation Part 2

May 2011

June 2011        Resume and Cover Letter Review by Career and
                 Recruitment Specialist
July 2011

Aug 2011

Sept 2011        Employers Begin Formal Hiring
                 Check-in with Career & Recruitment Specialist

Oct 2011

Nov 2011

Dec 2011

Jan 2012         Ideal Work Term Start Date
                 Start Work Term Assignment Assigned by
                 Faculty

Feb 2012         Last Date to Start Work
                 Mid Term Review Commence

Apr 2012         Final Evaluation by Employer

Early May 2012   Work Term Assignment Due
2010 / 2011                               Page 4




Co-op
Orientation
Part 1
              Career Development
                         Discover
                         Research
                         Network

              Job Search
                           Finding Jobs
                           Resume
                           Cover Letter
                           References
                           Interview
Page 5                                                                           Co-op Orientation Workbook


Career Development & Management Cycle

Offer and Gain
To achieve the most success in the application procedure you should know what kind of experience you
want to gain from your work terms, and what you can offer an employer. Once you have completed a thor-
ough self-assessment, you will be able to target your job search and produce high quality applications.

Getting Started
It is never too early to start thinking about your career. Like many other students, you may be concerned
about not knowing exactly what you want to do after graduation. Approaching the job search can seem
daunting, but if you break it down into manageable steps, developing and implementing a plan and then
follow up, you will be successful.

Achieving Goals
Use the knowledge you gain in your studies and the attributes and skills you have developed to make in-
formed choices. Set measurable goals for each stage of the process so you know you are making progress
towards your goals. Remember that even if you don’t achieve all the goals you set, you are still learning
about yourself and this is critical to achieving your success. Planning your career is a continual process
through which you will cycle many times.




Career Planning Cycle


                                                                     Understand your skills,
                                                                     attitudes and knowledge, and
                                                                     investigate industry types,
                                                                     company cultures and job
                                                                     opportunities to ensure a good
                                                                     match.




Implement your plan by
making connections to
build your network and
uncover opportunities.

                                                                 Set achievable, measurable goals,
                                                                 and refine your marketing materi-
                                                                 als (resume, cover letter and inter-
                                                                 view technique).
2010 / 2011                                                                                  Page 6


Activity 1A:               What Job Do You Want?

           Think of the aspects that you want, or don’t want, to ensure
     satisfaction with your career choice and help you focus your job search.
                                  Ask yourself:

Where do you want to work?            (Halifax, Toronto, New York, London, etc)
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________


What are your personal needs? (walk to work, salary, vacation time, work space of your own, etc )
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________


What values are important to you that the company you work for should have?
(socially responsible, values creativity, family orientated , friendly, professional etc)
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________


In what discipline do you want to work in? (Accounting/ Sales and Marketing/ Finance/
IB etc)
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________


What type of industry do you want to work in? (Retail/ Banking/ Advertising/
Manufacturing / Public Sector / Not For Profit ? Private Sector)
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________


Do you want to work for a service or a product business?
____________________________________________________________________________________________________
____________________________________________________________________________________________________


Do you want to work in a small or a large organization?
____________________________________________________________________________________________________
____________________________________________________________________________________________________


For whom do you want to work for? (KPMG, Bell Aliant, Scotiabank, Eastlink, Yourself-
Entrepreneur Work Term)
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
Page 7                                                                              Co-op Orientation Workbook


Identifying Skills
Knowing Your Skills
Understanding what your skills are, and being able to demonstrate examples of them is the foundation for
success in securing a job. Skills are the set of characteristics including knowledge, know-how, attitudes
and behaviors, that give us the ability to do something. Sometimes this ability is gained through
education, a job, an extracurricular activity such as being on Student Council, or through a volunteer
position, like sports coach or donation canvasser. The skills which we develop in one setting can be
transferable to another setting.


Example of Transferable Skills
If you were responsible for collating your high school year book, you should have developed good organization
skills and demonstrated attention to detail. You should mention these attributes when applying for a job that
requires you to coordinate a training session.


What Are Your Skills?

•   Self Motivation/Initiative
        Do more than required or expected, and do things no one has requested to achieve
        objectives and avoid problems.

•   Communication
       Express ideas effectively, both orally and in writing, in both individual and group settings.

•   Teamwork
       Work with others to accomplish a common goal.

•   Flexibility
        Adapt and perform effectively with a variety of situations, individuals and groups.

•   Creativity
       Identify and suggest new and effective ways to get a task done, solve problems or identify
       opportunities.

•   Diversity Appreciation
       Respect and appreciate diversity and individual differences in people.

•   Time Management
       Effectively manage use of time to meet deadlines.

•   Information Collection and Management
        Identify and collect information needed to make a decision.

•   Problem Solving
       Identify problems, consider alternatives, take steps to solve and to prevent reoccurrence.

•   Self-Directed Learning
        Continually improve knowledge, skills and abilities.

•   Customer Service Orientation
       Understand the importance of serving the customer.
2010 / 2011                                                                                            Page 8


•   Technology
       Use technology (e.g. computers and software, fax, copier, phones, specialized equipment, etc)
       to complete a task.

•   Project Management
        Organize a collection of activities to accomplish a specific project goal.

•   Leadership
       Influence and guide others to achieve objectives.

•   Conflict Management
       Reach appropriate, mutually acceptable solutions with others in conflict situations.



Job Research
Resources Available
Be fully informed about the types of career opportunity available to you. Use the many resources available
to you….libraries, internet, newspapers, business magazines and trade journals, and most importantly, peo-
ple. People here in the School of Business, our faculty and staff, our alumni and of course, the Management
Career Services team are all valuable resources.

Doing Your Homework

Nature of the occupation: How does this occupation link to what you value and need?

        •     Why does the job exist and what need does the occupation serve?
        •     Major duties and responsibilities involved?
        •     Products made or services provided by this occupation?
        •     Who are the top organizations in this field?
        •     Future prospects?

Experience/Education: What do you have and what do you need?

        •     Degree (Major/Minor/Concentration required)?
        •     Previous work experience required?
        •     Ability, skills required for this field?
        •     Personal interests required?
        •     Certification/licensing/legal requirements for this field?

Salary and Benefits: What are your expectations?

        •     Salary range for entry level through to management/director level
        •     Benefits typically offered

Environment: Do these match your lifestyle choices?

        •     Work schedule
        •     Opportunities for advancement/recognition
        •     Professional associations
        •     Travel requirements
Page 9                                                                            Co-op Orientation Workbook



Networking and the Hidden Job Market
Importance of Your Network
Networking is making professional connections and using them wisely. Networking is as important to sen-
ior managers as it is to co-op students. Many students have secured co-op work terms through connections
they made while networking. In fact, research says that 60-80% of jobs are found through networking.


How to Network
•   Be prepared with a short elevator pitch (approximately 30 seconds) about who you are, what you're
    looking for and how you can add value.

•   Be Assertive. Learn to be comfortable engaging in conversation with perfect strangers. Above all else, it
    helps you develop your communications skills and confidence, especially if you are a little shy about
    talking with people. Employers want employees who are confident in themselves. Our employers know
    you will need training but they want you to believe you are up to the challenge.

•   Know when to disengage from a conversation. This requires as much practice as starting a conversa-
    tion. Watch the body language of the person you are talking with and it will tell you when you have
    said enough. They attend events to meet new people also, so when it happens simply say thank you and
    move on to someone new and start the process again.

•   Be Communicative, Clear and Concise. You will not sell your product without the ability to successfully
    communicate. YOU are the product and you must continuously hone your communication skills to get
    and keep a job. Leadership skills are also valuable. Toastmaster’s International is a resource to im-
    prove both.

•   Be Polite, Conscientious and Courteous. Always let people know you’re looking for help. Tell the people
    you will call, write or email them early in the conversation, including the reason for your call.

•   To obtain at least one or two additional names of people to contact. Ask for permission from your source
    to use his or her name as a positive reference.

•   Keep promises and send information to people who want to hear from you. Track the date you send in-
    formation and always use a two-week window rule as a follow-up period. Keep track of everyone you
    talk to and what they say. If it does not result in a work term immediately, it might for the future.

•   Be Inquisitive. Show an Interest. Networking should never be all about you: One of the easiest ways to
    engage someone in conversation is to get them talking about themselves.



Building Your Networking
Existing Network
You probably already have a few networks in which you could talk to members to learn about job opportu-
nities. Consider the following groups as some of the many networks (current and past) that you may al-
ready be a part of:
    • Sports teammates
    • Community groups
    • Volunteer committees
    • Family and friends
2010 / 2011                                                                                            Page 10

  Research Networking Opportunities
  Take advantage of networking opportunities available to you. Building a network is done over
  time. Start networking early in your academic career and be prepared to use these networks
  when you begin your job search. Some ideas include:

  Association Membership
  Attain memberships with associations in your area that fit with your career interests. For a directory of
  Canadian and International Associations and affiliates visit www.charityvillage.com. Local examples
  include:
              • Halifax Chamber of Commerce
              • Fusion Halifax
              • Canadian Marketing Association
              • Human Resources Association of Nova Scotia
              • Dalhousie Accounting Society
              • Dalhousie Marketing Society

  Volunteer
  Volunteer with associations and organizations. Employers will expect you to become involved with the
  community. Students who have recent volunteer experience will have an advantage in most cases, (our
  experience tells us this is especially true of large corporations and accounting firms). An annual Volun-
  teer Fair is hosted at Dalhousie (www.dal.ca/csc).

  Business Cards
  Get business cards when you meet new contacts. Ask for their business card and offer yours in return. A
  full resume will not be suitable for most networking situations but will be very useful as a follow up piece
  to selling yourself.

  Career Fair
  Attend the annual Halifax Career Fair. This event provides a great opportunity to connect with several
  employers from across the country. (www.halifaxcareerfair.com).


     Conversation Starters
     “How did you get your start in this
                business?”

    “What do you enjoy most about your
                                                                  “It’s not WHAT
                business?”
                                                                   you know, but
        “What separates you from your
                competition?”
                                                                  WHO you know
   “What advice would you give someone
                                                                  who knows what
      starting out in your business?”
                                                                   you can DO.”
 “What significant changes have you seen
       take place in your business
          throughout the years?
Page 11                                              Co-op Orientation Workbook



Activity 1B:       Networking Learning Continuum

WHO? With whom should we network?




WHAT? What should we talk about?




WHERE? Places at which we should network?




WHEN? Times/events during which we should network?




WHY? Why do successful people network?




HOW? How do successful people network?
2010 / 2011                                                                                       Page 12


Activity 1C:                   Contacts and Networks

          To assist in achieving your job search goals, please complete the
             table below.     Who do you know? Where do they work?
           How do you know them? What is their contact information?

Example of existing contact sources:
     Family               Classmates               Present Employers                      Clubs
     Newspapers           Friends                  Professional Associations              Internet
     Past Advisors        Coaches                  Business Directories                   Referrals
     Job Fairs            MCS Specialist           Past Employers                         Professors



                                                                             Approx.
                    Contact
    Company /                                                                date of       Previous
                    Name /         Source       Phone          Email
   Organization                                                               Last         History
                     Title
                                                                             Contact




Example:
                                                                             Approx.
                    Contact
    Company /                                                                date of       Previous
                    Name /         Source       Phone          Email
   Organization                                                               Last         History
                     Title
                                                                             Contact

   12123 Inc.                   Karate                      jane@business. Sunday in      Helped with
                  Jane Smith                 902-494-1234
   Halifax, NS                  Instructor                  com            Karate Class   social event
Page 13                                                                           Co-op Orientation Workbook


Job Search
There are many ways of finding available positions. As discussed in the last section, referring to a network
of contacts can provide insight to unadvertised positions. When used effectively, the internet and social me-
dia can be of assistance in finding an employment position. Used ineffectively, the internet and social me-
dia can also hinder you.

Internet Resources
                                             There are many on-line job search organizations advertising a
www.dal.ca/csc                               multitude of positions, while some organizations post jobs
                                             exclusively on their own websites. As a job hunter, you will
www.thevault.com                             note advertisements for full-time positions. However, as a co-
                                             op student, full-time postings can be an excellent resource to
www.eluta.ca                                 research and determine your own added value to the company
                                             or organization.
www.simplyhired.com
                                             There is an emergent trend for on-line application procedures
www.collegerecruiter.com                     where the job hunter enters information into a web based
                                             databank that runs queries to a specific set of criteria relating
www.jobjunction.ca                           to a specific job opportunity. This process eliminates the first
                                             step of short-listing for HR professionals and is becoming more
                                             common in large organizations. Identification of your skills
www.careerbeacon.com                         becomes critical to success in such applications.
www.charityvillage.ca                        As with your other job search activities, you should engage in
                                             a focused and proactive approach to searching for jobs on-line.
www.indeed.com                               Securing the right position takes hard work, research, persis-
                                             tence and good instincts. Identify sites of interest, bookmark
www.jobpostings.ca                           them and visit them on a regular basis. A successful job search
                                             today hinges on quality real time business intelligence, know-
www.talentbrew.com                           ing your value, being able to sell it well, and getting to deci-
                                             sion makers who need your value in their business.
www.careeredge.com
www.workingoverseas.com/dal


Social Media
Knowing that social media is a primary communication source for many people, recruiters are now on Face-
book and Twitter relaying employment information. Joining an organization as a ’friend’ or a ’fan’ on
Facebook shows interest and keeps you informed with up to date information, straight from the source.
However, giving the organization access to your online identity requires caution.

Facebook
Employers and recruiters are not above having a peek at your Facebook account, or googling you. They rea-
son that individual fit within their organization’s culture is important, and since the information is public,
reviewing it creates a more complete image of you. Not all employers do this, but even in progressive work-
places an individual on a hiring committee could sway decisions when it comes time to choose the right can-
didate, if what they saw online raised any negative questions about you. In the same way that you meticu-
lously prepare a resume, pick out the right shoes and shirt before an interview, and tailor your image to
your career goals; think about sprucing up your online presentation.
2010 / 2011                                                                                           Page 14


Professional Online Presentation
Approach your profile from the perspective of an employer. Consider getting someone else to give you some
feedback. Are you comfortable with all the information about you (and pictures) out there? Set up privacy
options to suit your connections and keep the privacy settings up to date. Consider whether you need to add
people you don’t know too well, especially recruiters, advisors, and so on.

LinkedIn
LinkedIn is a business-oriented social networking site mainly used for professional networking. As of
October 2010, it had more than 50 million registered users, spanning more than 200 countries and
territories worldwide. Start building your professional network by utilizing LinkedIn. www.linkedin.com



Informational Interviews
What Is It?
An informational interview is a meeting in which a job seeker asks for advice rather than employment. The
job seeker uses the interview to gather information on the organization, (current or upcoming) position,
skills required, etc. An informational interview differs from the job interview because the job seeker initi-
ates the interview and asks the questions. An employment position may or may not be available. An infor-
mational interview is the most effective way to obtain information and ultimately prepare yourself as an
applicant.

Benefits
•   Allows you to determine if the career/organization/industry matches you skills/ interests/ expectations.
•   Gives insight into how best to get into the profession you are targeting.
•   Can provide insider tips that can help in preparing resumes/ cover letters and during future interviews.
•   Permits you to see how that type of organization operates.
•   Helps build your referral contact list and network

How To Initiate?
There are many avenues the job seeker may pursue to obtain
the informational interview. Career and social networking,
newspaper ads, job boards, placement services, company
websites, career services contacts, human resources contacts,
job search engines, and professional recruiters. Only request a
small portion of their time (about 15-20 minutes is fair). Do not
take a resume with you. This is not a job interview and adds
too much pressure. Always be flexible. Be prepared to suggest
alternative times so rejection for an appointment is minimized.


How To Facilitate?
While the job seeker initiates the interview, he/she must follow
the basic guidelines for interview etiquette. Arrive promptly,
dress appropriately, prepare informational questions, and make
a good first impression.
Page 15                                                                          Co-op Orientation Workbook


Questions to Ask an Employer
•   How did you find your job?
•   What special knowledge, training, skills or experience are required?
•   Do you think there is a career path in your professional area?
•   Do you see any potential downside for your career?
•   If so, what are some of the challenges?
•   Are you able to problem solve and take action in your position?
•   What do you like the most/least about your job?
•   How does your work fit into the goals or mission of your organization?
•   What are the future job prospects in your organization?

After the Informational Interview
Record detailed information from your interview to use in your application or towards a future application.
Then, show your appreciation by sending a thank you note. To show sincerity send the note promptly
(within 1-2 days after the interview). Emailing a note is satisfactory although handwritten notes show
more consideration.




Example: Thank you note to employer
[Your Address]

                                 3 Spaces


[Date]
                                 2 Spaces

Dear Mr. Smith,

I appreciate you taking the time to meet with me yesterday to discuss your business. My career goal is
to pursue a job in the field and your information has helped me gain a better understanding of this
exciting area.

Thank you for offering to look over my resume. Your comments will be most helpful. If you know
anyone in your organization who would benefit from my background and experiences, please don’t
hesitate to have them contact me.

With your permission, as I further my education at Dalhousie University I may contact you again for
more information. Thank you for your time and consideration.

Sincerely,
Johnny Jobhunter
2010 / 2011                                                                                          Page 16


Resume
At first glance a resume is a summary of your personal history, but more importantly it must highlight
your skills and accomplishments. This is marketing at the most personal level; the resume is a vital self-
promotion tool.

Purpose Of A Resume
An employer has a job to get done or a problem to solve. You have proven skills and abilities gained
through formal education, on-the-job experience, volunteer work and extra curricular activities. How is the
employer to know that you can get the job done or solve the problem? Why should they spend their valuable
time in an interview with you? It is up to you to tell them why! On paper you must show the prospective
employer that you can do the job.

An effective resume will define your skills and abilities, showing how well you perform when operating at
or near the peak of your abilities. It should stress your accomplishments rather that describe duties and
responsibilities (many people take on responsibilities but do not fulfill their commitments). Did you cut
costs, solve a computer problem, get an award for most outstanding student or volunteer? Say so…giving
numbers, statistics, or whatever is required to give your statement credibility.

Rules Of A Resume
Targeted:      Your resume should be targeted towards the employer and the position for which you are
               applying.

Focused:       A winning resume is focused on your skills and abilities, and how you can help the employer
               meet his/her needs by providing a match between the skills required and the skills that you
               have. Consider the job description to be a series of questions; “How do you meet the follow
               ing requirements?” Your resume should answer those questions.

Concise :      Make sure the resume is clear and concise. Include only relevant information. Be brief as
               busy employers do not have time to read lengthy resumes. Two pages is the acceptable
               maximum length. Use white space to make it more organized, easy to read and visually
               attractive.

Action Focus: Use POWER verbs to show the range of your skills (see Action Statement section).

Positive:      Modesty will not earn you any points. Be proud of your achievements but remember to be
               brief. You want to capture the employer’s interest so that they are compelled to find out



Industry Specific Formats

When applying for a job in the Finance or Accounting field, employers
appreciate a concise cover letter and resume that is targeted to the job
description and employer. Finance employers often prefer a one-page
resume.
    Page 17                          Co-op Orientation Workbook


    Constructing a Resume (SAMPLE)




         List all
applicable work
  and volunteer
      experience
   starting with
    most recent.
2010 / 2011                                                                                              Page 18


Action Statements
Helping Employers Make The Connection
Descriptions of your experiences are key to a winning resume. Employers are looking for individuals with
certain skills. You have developed skills in many activities and your resume is a tool to provide proof to the
reader that you have acquired the skills. You can provide this proof through the development of action
statements.

Action statements have three components:
      1. Action verb which defines what you did.
      2. Noun which defines who or what was acted upon.
      3. Results/conditions which specify details of what happened or under what conditions you
         conducted the work.

Action verbs:
advertised         advised            advocated          implemented       incorporated       improved
analyzed           answered           anticipated        influenced        initiated          informed
articulated        assembled          assessed           interacted        intervened         interpreted
attained           audited            authored           introduced        invested           invented
budgeted           built              collaborated       marketed          mediated           measured
compared           compiled           composed           processed         programmed         produced
coordinated        corrected          corresponded       recommended       recorded           reconciled
delivered          demonstrated       described          rectified         referred           reduced
determined         developed          devised            represented       responded          researched
directed           discussed          dissected          streamlined       studied            strengthened
evaluated          examined           executed           tested            translated
forecast           formulated         founded            trained




Examples of Action Statement                                                    Questions to help you
•   “Regularly scheduled five employees for weekly shifts to ensure
                                                                                 identify your own
    optimum staffing requirements were met.”
                                                                                 action statement:

                                                                           • Did you save your employer
•   “Developed exemplary teamwork skills by successfully
                                                                              money?
    completing assigned tasks and maintaining focus of total project
    completion.”
                                                                           • Did you institute a new
                                                                              systems or procedure or
•   “Collaborated with a team of 12 student members of the                    improve an existing?
    Environmental Society to create a recycling program, resulting in      • Did you train anyone?
    a 50% waste reduction on campus.”                                      • Did you help increase sales?
                                                                           • Did you ever do anything
•   “Organized a group of 20 volunteers to deliver a fundraising              simply to make your own job
    event, which successfully raised over $5,000 for a local charity.”
                                                                              easier?
Page 19                                                                             Co-op Orientation Workbook


Cover Letters
Like a resume, a cover letter should be clear, concise and highlight your particular skills. The cover letter is
one of the tools employers use to identify your abilities and experience applicable to solving their problem.
Therefore, each cover letter must be tailored to each position for which you apply. A general rule of thumb
when preparing letters is to be unique, but always maintain your professionalism. While a well-drafted let-
ter may yield results that leave the reader wanting to know more, a poorly drafted one will leave them cold.

Before writing the cover letter you should:
      •    Carefully read the job description
      •    Research the position and the company
      •    Create a check list of skills, abilities and experience
      •    Rank the skills and abilities in order of importance
      •    Understand why you want the position



Responding with a Cover Letter
A cover letter is required for every position posted by MCS. The competition for positions is fierce. Recruit-
ers will screen out 85% to 90% of applicants, often within tight time constraints. This means most cover
letters are scanned, by recruiters or computers, in 8-10 seconds. Based on that brief review, correspondence
will be filed in the A, B or C pile, `A' meaning an interview. By following these guidelines, you'll
increase your chances of making it to the `A' pile.

Study the Job Posting
Avoid the temptation of scanning the ad, deciding to apply, and dashing off a standard letter. They are a
‘dime a dozen’ - the employer will read the first tired line and skip to the resume. You have just lost a
golden sales opportunity. Instead, study the ad, underline or highlight key words and phrases relating to
qualifications, corporate culture and company information. List the qualifications and skills required for
this job.

Research the Position and the Company
First, think about your network. Do you know anyone in the company or in a similar position? Do you know
anyone who might have a contact in that company or industry? If so, visit or phone that individual to learn
more. Carefully review the company's website, if one is available. If unable to locate a website, begin some
paper research. Use public libraries to gather current, accurate information about the company and
industry.

Identify Related Skills and Experience
Now that you understand what the employer needs, review your skills and qualifications. Make a list of
those that best fit the requirement of the position and would be of particular interest to this prospective
employer. Rank the skills required in accordance to what abilities would be necessary in completing the job
successfully.


Write the Letter
Catch the attention of your reader in the first line of your letter and continue that momentum through to
the end! To pull all the data together effectively, remember that every letter has four basic segments: 1)
salutation 2) introduction 3) body and 4) closing.

In the event of applying for jobs through MyCareer you must remember that the majority of your peers ap-
plying for the job found the position through the same resource and are in the same year. Is this the best
way to open your cover letter is you are trying to separate yourself?
2010 / 2011                            Page 20


Constructing a Cover Letter (SAMPLE)
Page 21                                                                               Co-op Orientation Workbook


References
Who Are My References?
References are people who can comment on your abilities. They can describe your performance at school or
at work, your accomplishments, your characteristics, or even your interpersonal skills. Make sure you
choose references who agree to speak favorably about you, and who know you well enough to make mean-
ingful comments. The following are suggestions for choosing and using references:

          •   Choose a variety of references. For example, one from previous (or current) employment; one
              from your academic experiences; and one from your personal life (a character reference).

          •   Ask each reference for permission to use his/her name before you give contact information to
              a prospective employer. Make sure your reference will give you a positive referral.

          •   Avoid using religious leaders as a reference unless you work closely with them on projects.

          •   Avoid using relatives. Employers assume they are biased.

If possible, brief your references on the type of jobs to which you have applied and what you think they will
be asked. Remind them of your accomplishments.

Frequent Questions Asked of a Reference:

              •     No one is perfect - please describe the applicant's weaknesses.
              •     Let me read the description of their job with you. Is this accurate?
              •     Was absenteeism a problem? Was lateness a problem?
              •     How does this person react under pressure?
              •     What three adjectives would you use to describe this person?

Bring a copy of your references with your name clearly visible at the top of the
     page to every interview. Do not include references on your resume.


Interviewing
Getting invited to an interview is the first challenge. Convincing the interviewer you are the right person
for the position is your ultimate goal. Think of the interview as a discussion or a conversation, not an inter-
rogation. Go to the interview with a positive attitude about your suitability as a candidate. The following
are some other suggestions to help you prepare for an interview and get the job.

Research
It is always a good idea to conduct company research before your interview so you can step up to the
challenge and answer questions intelligently. At minimum, know the company’s products and services,
annual sales revenue and principal lines of business and locations. Most job postings list their website
address.

Practice
By considering the job description and the industry sector, you can often anticipate the kinds of questions
that may be asked in an interview. Once you've determined some probable questions, practice answering
these questions.
2010 / 2011                                                                                            Page 22


Plan Ahead
Know the exact time and place of the meeting, the interviewer's full name (including correct pronunciation)
and his or her title. Arrive a few minutes early. Have your clothing, list of references and copies of your re-
sume ready the night before.

Dress for Success
Look and act your professional best. Be conservative in use of cosmetics, scents and jewelry. We know you
are in classes; however, you must always dress professionally and appropriately for your interview to make
the best first impression. Again, doing your research should reveal the appropriate attire.

Prepare
Carefully re-read the job description, resume and cover letter before the interview. It is OK to take a copy
to the interview to refer to, but do not read from your resume. Know your background and prepare exam-
ples that best fit the job opportunity.


                    DO                                &                     DON’T
•   Be enthusiastic and show creativity.                •   Ramble on. Answer only the question.
•   Be proud of your accomplishments.                   •   Be negative about previous work
    Bring examples to share.                                experiences.
•   Be confident.                                       •   Use slang.
•   Look at the interviewer.                            •   Leave your cell phone on


During the Interview
Friendly Demeanor
Be pleasant with any staff that you meet before your interview. They may have been asked to assess you.
Don’t snub the receptionist.

Handshake
When the interviewer greets you, make your handshake firm and positive (not gripping, not limp). Make
eye contact with the interviewer and smile during the greeting.

Eye Contact
Wait until you're offered a chair before sitting. Sit upright and look alert at all times. Maintain good eye
contact with the interviewer but don’t stare.

Body Language:
Use an enthusiastic tone when answering questions. Try to avoid speaking in a monotone (which suggests a
low-interest level). Refrain from waving your hands about as you speak, as you will distract the
interviewer from hearing your remarks. Keep facial expressions open and pleasant. Take your time when
answering a difficult question. If you do not understand the question, ask for clarification or a moment to
think.


Reponses:
Answer questions honestly. A good interviewer can usually detect when a candidate is untruthful or
exaggerating. Lies told in the interview are generally exposed later when the applicant fails to deliver on
the job.
Page 23                                                                            Co-op Orientation Workbook


The 2 Minute Rule:
Offer sufficient detail when answering a question. Avoid simple "yes" or "no" responses. Try and keep your
responses to 2 minutes.

Positive Feedback:
At all times, use a positive tone. Avoid negative language, (e.g.. Say "challenge" instead of "problem").
Never criticize a former employer. The interviewer will assume that you will do the same about their
company.

The Right Fit:
Everyone has a different personality. The number one criteria employers use for hiring is fit. Remember
you are selling yourself so don't sell yourself short .


Closing the Interview
Prepare Questions
You are expected to have questions to ask at the interview. Come to the interview with at least five
questions prepared in case some are answered in conversation during the interview.

                                                         •   Ask if there is anything else you can provide.
  Examples of Questions to Ask at the                        (e.g. references, or samples of your work)
        End of the Interview
                                                         •   Ask about the next step in the process. This is
• Can you please tell me about the type of                   important for you to know for follow up.

   projects past employees/interns have                  •   Ask when the decision will be made.
   participated in?
                                                         •   Find out how to contact them. If you don't hear
• Tell me about the immediate projects the                   back, you will need to know who to contact and
                                                             whether they will accept calls to check the
   person coming into this job will be                       status.
   responsible for.
                                                         Reiterate your Interest
• What qualities are you seeking in the
                                                         Reiterate your interest in the position throughout
   person for this job?                                  the interview. Showing interest will demonstrate
                                                         your enthusiasm for the job.
• What kind of training would I be given
   for this position?                                    Say Thank You
                                                         Thank the employer when the interview is drawing
• What attracted you to (organization                    to a close. Thank the interviewer for their time, and
   name you are interviewing for)?                       state that you are looking forward to hearing from
                                                         them soon. Shake their hand when saying good-
• What are the things you like most about                bye. Prepare a follow up thank you note. A thank
   working here?                                         you note is an opportunity to contact the employer
                                                         one more time and an example of going above and
• How will performance be measured?                      beyond.
• What exciting or challenging directions
   do you anticipate over the next few years?
• When will you make your selection?
2010 / 2011                                                                                             Page 24


Behavioural Questions
What are they?
Behavioural interviewing questions are asked to see how you actually behaved/performed in the past,
believing it is the best predictor of your future performance.
The best way to respond to the question is by providing a complete answer following the ‘STAR’ method:
                  Situation          set the scene
                  Task               describe the problem you faced
                  Action             describe the action you took
                  Results            tell us what results were achieved

Preparing for behavioural questions
“Describe one of the most challenging assignments you had in the past year where you feel you ex-
ceeded expectations.” In your answer, consider…
        •    Why was it challenging?
        •    How did you approach the problem
        •    What was the outcome? Were you recognized for your accomplishment?

“In dealing with customers, it is often difficult to keep the customer happy, all of the time. I would
like to hear about a time when you had to deal with a difficult customer.” In your answer, consider…
    •       Describe the incident
    •       What steps did you take to resolve the conflict?
    •       What was the outcome? What lessons were learned?

“On the job, there are always times when we wish we knew more than we do. Tell me about the
last time you were asked to do something you did not know how to do.” In your answer, consider…
    •       What did you need to know?
    •       How did you solve the problem?
    •       Is there anything you would do differently next time?




Situational/ Scenario Questions
What are they?
In some ways, situational questions are similar to behavioral questions in that you are asked to describe
your actions in a certain situation. However, in this instance you are directed to consider what you would
do rather than what you did do. This type of question helps interviewers find out several things including
how much you know about processes and procedures and how you go about solving a problem.


Stress Questions
What Are They?
Stress questions are when the employer proposes questions with the mission to intimidate the candidate
and keep him/her off-balance. The ostensible purpose is to find out how the candidate handles stress. The
key to success for the candidate is to de-personalize the process. The interviewer is deliberately asking diffi-
cult questions to asses reaction. Once the candidate realizes that there is nothing personal behind the in-
terviewer's approach, it is easier to handle the questions. Stay relaxed and answer each question to the best
of your ability.
Page 25                                                              Co-op Orientation Workbook


Common Interview Questions
Practicing answers to these standard questions should always be part of your
pre-interview preparation. Customise and tailor your answers for each interview. Make
sure to focus on your strengths and accomplishments that best fit the job description.

Frequently Asked Interviewing Questions:
• Tell me about yourself.
• Why do you want to work with our company?
• Why should I hire you?
• How does this position fit with your overall career plan?
• Why are you interested in the field/ industry?
• What was the most significant accomplishment you’ve had at work or school?
• What would you say are your main strengths? Weaknesses?
• How would you describe your most recent job performance?
• What outside activities are most significant to your personal development?




Behaviourial Questions:
• Describe an experience which involved creating a vision and implementing it.
• Cite a situation on the job demonstrating your analytical skills.
• Tell me about a time you had to make a quick decision and the result of that
  decision.
• Give me an example of a mistake you made on the job and the outcome of that
  mistake.
• Describe a situation where you had to resolve a problem of dealing with a person in a
  group that you did not get along with, but had to deal with to complete a project.



Situational/ Scenario Questions:
• A customer call is transferred to your phone line after having been previously trans-
   ferred twice. You don’t know the answer to the customer’s question and it is clear the
   customer is getting frustrated. What would you do?
• A co-worker tells you in confidence that she plans to call in sick while actually taking
   a week's vacation. What would you do and why?



Stress Questions:
• If you were a car, what kind of car would you be and what color?
• How many baseballs do you think there are in Canada?
• Here is a pen. You have 3 minutes to sell it to me.
• Who was your most difficult boss and why?
2010 / 2011                                            Page 26




Co-op
Orientation
Part 2
              Checklist 1
                             Work Term Preparation

              Checklist 2A
                             Student Developed Job Approval

              Checklist 2B
                             MyCareer Job Approval

              Checklist 3
                             On the Job
                             Work Term Success
                             Positive Impression
                             Ethics
                             Workplace Conflicts

              MCS Service and Operating Standards
Page 27                                                                              Co-op Orientation Workbook


Checklist 1: Work Term Preparation
Requirements to have work term job approved are as follows:

1.        Attend Co-op Orientation
          Both Part 1 & Part 2. This process is normally done in the COMM 1701 and COMM 1702 classes. If
          you miss the class, you will need to make arrangements with your Career and Recruitment
          Specialist in Management Career Services. All students are to ensure they have a copy of this Co-op
          Orientation Workbook.

2.        Read and Sign the Co-op Education Program Agreement
          You will be asked to sign this document during or after Co-op Orientation Part 2. For your
          reference, a copy of the agreement is on page 42 and also available at www.dal.ca/mcs

3.        Obtain Total Required Number of Credits
          See the Commerce Program Worksheet at www.bcomm.management.dal.ca

4.        Obtain Required Commerce Core Credits
          See the Commerce Program Worksheet at www.bcomm.management.dal.ca

5.        Create MyCareer account via MyDal
          In MyDal go to ‘Settings’. Under ‘Add Stuff’ click on the ‘Applications’ category for a drop down
          menu. Click on ’My Career’ and begin setting up your account.

6.        Register for Work Term
          Register for COMM 2801 via My.Dal at www.dal.ca. Only after you have registered for the work
          term will you have access to see co-op job postings on MyCareer.

7.        Have student developed job approved by MCS staff before starting the work term
          Refer to checklists 2A or 2B


Checklist 2A: Student Developed Job Approval
Process for approving a student developed job is as follows:

1.        Finding the Right Job for You
          Understand and search for work term opportunities that demonstrate knowledge gained so far in
          the BComm program, and that connect with future career aspirations. This includes
          Entrepreneurial work terms as well. Each work term can be with different employers. Students
          may choose to return to the same employer if provided the opportunity.

2.        Offer of Employment
          Receive an offer of employment from the employer. Or receive approval for an Entrepreneurial
          work term. The position must be a minimum of 12 weeks in duration and maintain full time hours
          for a minimum of 35 hours per week.

3.        Employer to Complete Student Developed Job Approval Form
          Must be reviewed by MSC staff for each work term, even if returning to the same position. The
          Student Developed Job Approval Form can be found at www.dal.ca/mcs

4.        Student to Complete the Student Job Acceptance Agreement Form
          Upon approval of the job by MCS staff, students must complete the Student Job Acceptance
          Agreement Form. View the form at www.dal.ca/mcs
2010 / 2011                                                                                              Page 28


Checklist 2B: MyCareer Job Approval
Process for approving a job found through MyCareer is as follows:

1.      Review job posting guidelines

2.      Review MyCareer instructions

3.      Upload Documents
        Upload documents required for job applications. These documents include resume, cover letters,
        and (in some cases) unofficial transcripts. If asked for an unofficial transcript, use the tool on your
        Dal Online account to create a PDF of your transcript. Remember, each resume and cover letter
        should be tailored for each application. Review documents for formatting once uploaded. To avoid
        formatting errors, MCS recommends uploading all documents in PDF.

4.      Respond to Hiring Process
        Refer to MyCareer daily to stay up to date. At certain times of the year new jobs are posted
        everyday. After short listing applicants, employers tend to move through the hiring process quickly.
        If asked to participate in an interview, students must respond with a preferred date and time
        within 24 hours of being invited. Students must respond to job offers within 24 hours of the
        offer made.

5.      Student to Complete the Student Job Acceptance Agreement Form
        When accepting the job offer, students must complete the Student Job Acceptance Agreement.
        View the form at www.dal.ca/mcs


Checklist 3: On The Job
Work term requirements for academic credit are as follows:

1.      Weekly Requirements
        Full time work is minimum 35 hours per week
        Average 14 weeks of full time work per work term (minimum of 12 weeks)
        Required 42 weeks total full time work over 3 work terms

2.      Mid Term Review with:
                A)      Employment supervisor & MCS staff
                B)      Student & MCS staff

3.      Positive Final Evaluation by Employment Supervisor
        Completed Final Evaluations are available for students by contacting
        their Career & Recruitment Specialist (CRS).

4.      Satisfactory Completion of Required Written Assignment
        To view all the details for the written assignment, visit
        www.bcomm.management.dal.ca/co-op_work_terms/
Page 29                                                                            Co-op Orientation Workbook


Work Term Success
MCS & Your Work Term
One of the criteria to receive credit for the work term is a positive evaluation from your employer. MCS
requests formal feedback from your employer twice each term; at the mid point during a ‘Mid Term Review’
and at the end at which time your employer completes a Final Evaluation.

We’re Here To Help
Though the majority of students do not encounter difficulties during their work term, the role of MCS is to
offer support, guidance and mediation to both you and your employer when challenges arise. In these
situations, MCS expects both students and employers to make contact promptly so that we can help. Very
often the issues stem from simple miscommunications which are easily rectified if addressed early.

Contributing to Your Future
The longer term impact of work term performance can often be overlooked, but can be very important to
your future career development. If you have enjoyed the job you might want to return to the same
employer for subsequent terms, they might even be able to offer you full-time employment once you
graduate. Your employer can also be a great resource for your future job hunt. You will meet co-workers,
managers and clients that could provide connections to future employers and at the very least you will have
an additional, current and expected reference for the next round of interviews.


Making A Positive Impression
What Not To Wear
A professional presentation (appropriate dress and grooming practices) can help you gain acceptance. To
gain a better understanding for the dress code, it is best to seek clarification from an experienced colleague
or your supervisor. Be aware that casual business attire should never include lounge wear, leggings, ripped
or faded jeans. Clothing that is too tight or revealing is not appropriate.


Effective Work Habits
Earn your supervisor's respect by establishing effective, professional work habits. Among the many charac-
teristics of effective worth ethic, students are often evaluated on the following work habits: attendance,
punctuality, enthusiasm, initiative, accuracy, dependability, team spirit, etc.

Meeting and Greeting
Making the effort to introduce yourself to your new colleagues, and learning about their role can help you
take the lead in establishing effective working relationships and your network. Show respect for all employ-
ees regardless of their position. It is polite to rise as you meet a person for the first time. Offering a firm
handshake, keeping eye contact and listening closely can help you make a confident impression.


Team Work
Offering your assistance and support to colleagues is a great way to build relationships. When participating
on team projects, do your best to help achieve consensus on goals, keep teammates informed of your pro-
gress and follow through on your commitments.

Social Functions:
You may be invited to attend social functions organized by your employer. These provide a casual atmos-
phere for enhancing your relationships and network. Although you can be less formal on these occasions
than in the workplace, you should continue to conduct yourself professionally– in your presentation and
behavior.
2010 / 2011                                                                                            Page 30


Ethics
Maintain Confidentiality
Some employers require you to sign confidentiality agreement in order to protect the rights of their clients.
Even if your employer does not require a signed declaration, it is good practice not to discuss your
organization’s business, clients and competitors, outside the workplace. For more information on
confidentiality, check out www.en.wikipedia.org/wiki/confidentiality

Honor Your Commitments
Not only is it ethical to honor your commitment to your employer, (e.g. to begin and end your work term on
specific dates) but the Dalhousie Commerce Program actually has an official policy requiring you to do so.
A rule of thumb is to keep any promises you make.

Take the Moral High Ground
Even if your colleagues engage in unethical or offensive practices, it is wrong for you to be involved.
Furthermore, you may be judged more harshly than a permanent employee. Avoid making offensive jokes
or using offensive language, involving yourself in gossip and office politics. Maintain honesty.

Stick to Business
Students should know your organization’s policies and procedures so that they may abide by the
appropriate standards in the workplace. Unless otherwise stated or if an emergency, students should not
use their cell phone or text at work. Nor should students use social networking sites at work. Use your time
to focus ion the job. Commonly organizations will program internal email and computer systems to monitor
words, information and websites that aren’t deemed conducive to the workplace. Do not conduct personal
use via the organization’s email or internet systems.

Conflicts of Interest
If you are in a position where work is overlapping with your own personal interests, (e.g. a friend, relative
or any other associate or association you are involved with out side of work) inform your supervisor of the
association and potential conflict of interest. Bringing this to your supervisors attention early will show you
value ethical performance, but also relieve you of any conflict before it arises.


Handling Workplace Conflicts
Although we try our best to avoid it, every now and then a conflicting situation will arise in the workplace
that is out of your control. It is important for your work term success that you handle these conflicts prop-
erly and professionally. Whether it be sexual harassment, physical harassment, discrimination or any
other kind of treatment that makes you feel uncomfortable in your work environment.

Sourcing Resolutions
If you are having a disagreement or conflict with an employer or coworker you must try to remain calm and
maintain your professionalism. Try to consider the other’s point of view and brainstorm resolution tactics.

Call MCS 902.494.1515
If you are unsure of what to do, MCS staff are always available to offer you assistance in dealing with the
conflict or situation you are experiencing. MCS will provide advice on the proper way to handle the
situation.

Students are also able to contact Dalhousie’s Advisor, Harassment Prevention/Conflict Management
(494-1137).
Page 31                                                                   Co-op Orientation Workbook


MCS Service and Operating Standards
Student Recruitment

 •   Respond immediately to drop-ins or phone call inquiries (person receiving call/greeting walk-
     in is responsible to ensure response).
 •   Initiate assistance to those who look lost or have questions.
 •   Facilitate access to full information, or make appropriate referrals.
 •   Be available to conduct MBA admissions interviews and BMgmt Internship interviews in a
     timely manner.
 •   Maintain strong relationships with program offices.

Student Engagement

 •   Always remember that students are our clients.
 •   Provide tools and services to empower and enable student success.
 •   Use a respectful and warm tone in all communications.
 •   Provide a professional and courteous office environment.
 •   Always provide an answer, referral or action to students’ inquiries.
 •   Use appropriate methods to assess, understand and track student engagement.
 •   Ensure students know what they can expect (publish service standards, co-op/internship
     policies and guidelines).
 •   Give 15 minutes to every student regardless of their Dalhousie program of study.

Postings/Placements

 •   When receiving self found job information directly from employer, inform student within one
     business day of it being received. Contact employer to verify details within two business
     days of receiving self-found job information. Advise student within one business day of job
     approval.
 •   Give students a minimum of two business days notice prior to interview unless employer
     requires variance.
 •   Endeavour to complete mid work term review with student before 75% of placement is
     completed.

Student Development

 •   Provide consistency in presentation and messaging.
 •   Schedule appointments within time-line appropriate to criteria: same day for urgent or
     within three business days for non-urgent.
 •   Provide relevant interview feedback to students whenever available.
 •   Provide students with relevant feedback during or after work term review.
 •   Give immediate attention to students’ workplace issues.
 •   Share employer feedback with students using clear explanations and deliverable outcomes.
 •   Provide opportunities to facilitate students’ reflection of work place and career development
     experiences.
 •   Use student and employer feedback to aid program development.
2010 / 2011                                                   Page 32




Co-op
Orientation
Part 3
              Co-op Work Term
              Policies and Procedures

                  Introduction                               p.33
                  Commerce Co-op Program Definition          p.33
                  Co-operative Education Fee                 p.33

                  Management Career Services Responsibilities p.34
                  Co-op Student Responsibilities              p.35
                  Co-op Employer Responsibilities             p.36


                  Types of Work Opportunities                p.36
                  MyCareer Job Posting Process               p.38

                  During the Work Term                       p.39
                  The Work Term Assignment                   p.40

                  Frequently Asked Questions                 p.41
                  Co-op Education Program Agreement          p.42
Page 33                                                                                                         Co-op Orientation Workbook

INTRODUCTION
Career & Recruitment Specialists

There are six Career & Recruitment Specialists each with responsibilities for specific industry sectors in Finance, Accounting,
Marketing, Business Management, International Business and the Public Sector.

Career & Recruitment Specialists work with students individually or in group sessions to help with the following:
             • Identifying a student’s strengths, interests, and priorities
             •     Helping students establish which career path and work environment is right for them
             •     Planning a job search strategy
             •     Writing effective resumes and cover letters
             •     Building and interacting with a network of contacts
             •     Preparing for interviews
             •     Providing support, advice and monitoring of the work term
             •     Providing job search assistance for graduating students


COMMERCE CO-OP PROGRAM DEFINITION
Co-operative Education at Dalhousie University is recognized by the Canadian Association for Co-operative Education (CAFCE). CAFCE members
from across Canada articulate and review authorization criteria for effective Co-operative Education programs as the needs of students, employ-
ers and institutions evolve. Accreditation standards establish Co-operative Education as a valid and valuable educational strategy, and provide
guidance in ensuring quality Co-operative Education programs across Canada.

Co-operative education is a three way partnership between students, employers, and the educational institution.

The Co operative Education Program is a program that alternates periods of academic study with periods of work experience in appropriate fields
of business, industry, government, social services and the professions in accordance with the following criteria:
1. Each work term is developed and/or approved by the co-operative educational institution as a suitable learning environment.
2. The co-operative student is engaged in productive work rather than merely observing.
3. The co-operative student receives salary for the work performed.
4. The co-operative student's progress on the job is monitored by the co-operative educational institution.
5. The co-operative student's performance on the job is supervised and evaluated by the student's co-operative employer.
The time spent in periods of work experience must be at least thirty percent of the time spent in academic study.

The Commerce Co-op Program in Dalhousie University has two departments in the School of Business; Commerce Co-op Academic Advising office
and Management Career Service (MCS) to assist students along their academic journey. As you progress in reading this handbook, you will learn
the differences between the two departments and their functions in this program.
Co-op Program

The Bachelor of Commerce is a mandatory co-op program. All students in the program must complete three co-op work terms in order to gradu-
ate with the Bachelor of Commerce degree.



CO-OPERATIVE EDUCATION FEE
Students are charged a Co-operative Education Fee. In an effort to balance the cost, the fees are charged on each academic term until completion
of the degree. While no fee is charged for the actual work term, any student taking an academic course during the work term will be charged an
additional pro-rated fee. Co-op fees are pro-rated for part-time students.

These fees are non-refundable after the deadline dates listed in the University Calendar. Students who transfer into the program from another
department or another institution are responsible for back payments. Students taking a full academic term on a Letter of Permission are also
responsible for the payment of co-op fees. Before the Letter of Permission can be granted, students must sign a form available from the Commerce
Program Manager, which states they will pay the full co-op fees for terms done at another university.

Payment of all instalments is required to obtain a Bachelor of Commerce Degree. Consult the Fees section of Dalhousie University Calendar for
details.

The Co-op fee covers:
     Administration of the co-op work term including, but not limited to,
     • Job search assistance (cover letters and resume building, interview preparation and debrief, coaching for self-developed job search
          strategies)
     • Orientation workshops and other training
     •    Networking opportunities with employers (including special events, competitions, information sessions, corporate tours, mentoring
          etc)
     •    Work term monitoring and mediation of unsatisfactory situations
2010 / 2011                                                                                                                            Page 34

     •    Post work term debrief
     •    Development of job opportunities
     •    Access to on-line job posting site and job posting administration
     •    Interview space and co-ordination
     •    Facilitation of job offers
     •    Tracking of eligibility and job search activity

Work term report, instruction and grading by the assigned School of Business Instructor for Comm 2801, Comm 3801, Comm 3802

Marketing and communications tools, and activities to promote the Commerce Co-op program to employers


MANAGEMENT CAREER SERVICES RESPONSIBILITIES

All Commerce Co-op students have access to the team at Management Career Services (MCS). It is the responsibility of MCS to assist students with
the job search, recruitment process and the work term. Students are assigned to a Career & Recruitment Specialist based on the area of interest
they decide on.


Why Visit a Career & Recruitment Specialist?
Career & Recruitment Specialists work with students to guide them through the career exploration and job search activities for co-op work terms
and jobs upon graduation. The skills, abilities and knowledge needed to succeed in the development of their careers will serve students well now,
and in the future.

MCS Services


               •    Co-op Orientation
               •    Resume and cover letter workshops and review
               •    Interview workshops
               •    On Campus Recruitment
               •    Employer Panel Discussions
               •    Employer Information Sessions
               •    Special Events (i.e. Interview Competition, Super Wednesday, Tap the Talent)
               •    Posting of job descriptions received from employers
               •    Monitoring of the job posting process in the Placepro database system
               •    Forwarding resumes to employers
               •    Arranging student interviews for employers
               •    Extending job offers to students, on behalf of employers
               •    Recording and tracking of work term documents required from students

MCS – Co-op work term approval and monitoring
Prior to the commencement of a work term, all positions MUST BE approved by MCS as a suitable learning experience. MCS monitors the progress
of a student’s work term by conducting a work site visit in person, by phone, fax or email. MCS handles issues of concern that may arise while a
student is on a work term; a Career and Recruitment Specialist will act as a mediator, working with the student and employer to bring about a
resolution to the issue.


SPECIAL REQUESTS

Waived Work Term:
Mature students will be permitted an exemption for Work Term COMM 2801 if they have been out of high school and worked for a minimum of 2
years in a recognized business environment. Students must get approval from the Commerce Program Manager by providing a job description
and a Letter of Reference from the previous employer, register for the work term and complete a Career Portfolio.

Work Term Transfer Credit
A student who transfers into the Commerce Co-op Program with a previous co-op work term credit from a recognized Co-op university will be
given an exemption by Commerce Program Manager for COMM 2801 with proof of the credit received. The credit grade must appear on the stu-
dent’s transcript and the work term involved must have received a work site visit and/or employer evaluation. The student must also have sub-
mitted a satisfactory work term report.

Student Exchange (Prior to Work Term)
For students on an academic exchange, the work term length follows the same guidelines as regular work term
Page 35                                                                                                        Co-op Orientation Workbook

CO-OP STUDENT RESPONSIBILITIES
All students are encouraged to start their work term job search during the first year of the program. Activities during this time should include:
attendance at Employer Information Sessions and other events where connections with employer can be established, informational interviews
with potential employers, research of industry and job types, self-assessment of skills, aptitudes, behaviours and characteristics, and development
of resumes and cover letters. The formal application process for most Winter Term co-op jobs begins in early September; however some employ-
ers may fill positions up to a year in advance.
Co-operative Education Program Requirements

          •    To graduate with a Commerce Co-operative Education Degree, students must satisfactorily complete three work terms.
               In the event a student does not obtain a work term position, possible options should be discussed with the Commerce Co-op Pro-
               gram Manager.
          •    To be eligible for a work term, students must meet the prerequisites as listed in Bachelor of Commerce Academic Requirements.
          •    Students must complete a minimum total of 42 weeks of work over the three work terms with the duration of each work term no
               less than 12 weeks and 35 hours per week. A work term cannot be calculated on the number of hours worked within a certain
               period of time.
          •    A work term shall not start prior to the end of a study term, including examinations and must end prior to commencement of the
               next study term.
          •    Each work term must be with one employer; work terms split with two or more different employing organization will not be
               approved.
          •    All work term positions must be approved by MCS before the work term begins.
          •    Students must engage in productive, career-related work as opposed to mere observation. In some instances, students seeking
               approval for work-terms that are not considered traditional business related jobs, will have to provide additional information to
               demonstrate the learning outcomes to be achieved that relate to their Commerce degree in order for the job to be approved.

Prior to Work Term


          •    Students must be registered through Dal Online in the respective work term course. Failure to register will result in the student
               being ineligible to receive job postings, submit a student-found job form or accept a work term position. Failure to register will
               disqualify the work term as a half-credit.
          •    In the event a student is not able to secure a position, s/he must drop the work term course online. Failure to drop the course will
               result in a grade of “F”. (If students cannot drop a work term course online, an Add/Drop form must be completed).
          •    It is every student’s responsibility to obtain an approved work term; and they are each required to sign the Co-op Education
               Agreement acknowledging their understanding of this responsibility.
          •    International students who have secured off-campus work positions within Canada must apply for a work permit from Immigra-
               tion Canada before starting any work term. A Social Insurance Number (SIN) is also required. The application information is also
               available from MCS.

Requirements for a Work Term Credit


          •    Students must be engaged in a position approved by MCS.
          •    The work term duration must meet the Commerce degree requirement.
          •    The student’s supervisor must report a satisfactory evaluation of performance both during the mid term review, and in the sub-
               mission of the Employer’s Final Evaluation.
          •    A student must develop and submit a satisfactory Work Term Assignment for each work term. (Details provided by faculty
               representative.)


Address and Contact Information
MCS is an essential link between students and employers and it is therefore vital that students can be contacted to discuss interview schedules,
offers of employment, special requests, etc. This means that any changes or additions to phone numbers must be recorded by MCS. Students are
also required to update their Banner contact information online.
Missed Work Terms

In the event a student cannot secure a work term, options should be discussed with the Commerce Program Manager.
Deferrals:
           Comm 2801 (winter) defers to following fall
           Comm 3801 (fall) defers to following summer
           Comm 3802 (summer) defers to following summer
2010 / 2011                                                                                                                                Page 36

Comm 3802 must be completed before a student is eligible to register for Comm 4351 and Comm 4352 and all exceptions must be approved by
the Commerce Program Manager.

Under the Comm 4351/4352 rule, students will be permitted to apply to full-time employment opportunities posted by MCS. The earliest four-
month portion during a regular work term period will be considered for the work term, upon approval of a job.


SPECIAL NOTES:
Dalhousie Student Union Medial Coverage
Please note that during your second work term (September-December), you are not considered to have full-time student status at Dalhousie. The
co-op term has no course registration fee and there is no assessment for Student Services Fees such as Student Medical Coverage or Dalplex Fees.
Students wishing access to these services during their work term should contact the Dalhousie Student Union, Dalplex or Student Accounts Dept.
to make arrangements to pay the fees.

U-Pass (University Bus Pass)
During the fall term students completing a work term in the Halifax Regional Municipality (HRM) are eligible to optin to purchase the U-Pass, if
they would like to use it for travel. When your work term information is confirmed and approved by MCS, please let our office know that you
would like to purchase the U-Pass and we will notify Student Accounts that you are eligible to purchase the pass.

Student leaving the HRM for their winter work term must notify MCS that they wish to opt out of the U-Pass and submit a refund/waiver request
online at www.upass.dal.ca . Please indicate that they are on a list submitted by their faculty. The fee will be reversed from their student account.
Please note the U-Pass is not available for the summer term, they are available from September to April only.

CO-OP EMPLOYER RESPONSIBILITIES
Co-op Employers/Supervisors
          •     Develop job description for approval by MCS
          •     Provide supervision of the student during the work term
          •     Create a positive and productive work term experience for the student
          •     Meet with a Career and Recruitment Specialist for a mid term review during the work term
          •     Monitor a student’s performance and contact a Career and Recruitment Specialist if work-related challenges occur. Complete and
                return to MCS an Employer Final Evaluation of the student

Salary and Benefits
The salary, benefits, and working conditions during a work term are determined by, and are the responsibility of, the employer. MCS suggests a
salary comparable with that paid to employees performing similar functions.

Monitoring and developing performance
Employers are required to monitor a student’s performance and to provide coaching/mentoring to the student. The employer is to contact Man-
agement Career Services immediately if work-related challenges occur.

Mid Term Review
Employers must be available to meet with a Career and Recruitment Specialist mid-way through the work term to complete amid term review in
person or by telephone.
Employer Evaluation Forms
Towards the end of a student’s work term, employers will be asked to complete a Final Evaluation of the student’s performance. Employers are
required to complete this form, and whenever possible, discuss with the student. A positive evaluation of performance indicates a successful work
term and students will receive a passing grade. Students who receive an unsatisfactory evaluation will receive a failing grade.
Students may review employer evaluations by booking an appointment with their Career & Recruitment Specialist.


TYPES OF WORK OPPORTUNITIES
Student Developed Jobs
Students are responsible for securing suitable work for each work term and are encouraged to conduct their own independent job search. Once
found, a position must be approved and a Student Developed Job Approval form must be submitted to MCS. Approval must be obtained before
commencement of the work term and must meet the required work term deadlines. In some cases the student and/or the employer will be asked
to provide additional information before approval can be granted. Students are not to contact employers who have active postings on MyCareer.
Upon approval of a job, students must sign a Student Job Acceptance Agreement. All approved student developed jobs are entered in the
MyCareer database.
Page 37                                                                                                       Co-op Orientation Workbook
Entrepreneurial Work Terms (EWT)
Students can undertake an entrepreneurial work term, where they will plan and run their own business.


          •    An entrepreneurial work term must be approved by MCS
          •    Entrepreneurial work terms are monitored and supervised by MCS
          •    Students are required to deliver a presentation to a panel at the end of the work term
          •    Students also follow the usual academic requirements of a work term and are required to submit a work term assignment to the
               faculty representative
          •    Approved entrepreneurial work terms are entered into MyCareer
          •    Further information may be obtained from MCS

Further information can be requested from MCS

International Work Terms
Students may complete a work term out of the country, and follow the same guidelines for approval as other work terms. Students without inter-
national travel experience but wishing to pursue an international work term are recommended to contact the Career and Recruitment Specialist,
International Business, prior to commencing their job search.

In addition to conducting an international job search, which can be quite different from a domestic one, students must be prepared to make ar-
rangements to obtain the appropriate work visa directly from the country’s embassy or high commission or utilize a third party organization such
as SWAP Working Holidays. Depending on the country and the method used this can become a process that takes many weeks. Due to these addi-
tional challenges, MCS recommends interested students begin early and contact the Career and Recruitment Specialist, International Business, for
assistance.

Dalhousie University has established a fund known as SWIF – Study/Work International Fund as part of the Student Assistance Program, to
provide financial assistance to Dalhousie and King's students who wish to undertake international placements as part of their educational experi-
ence. There is a maximum award of CAD $2,000 per applicant (depending on the length of your placement and the academic credit you are receiv-
ing).

Students are expected to apply a minimum of one month prior to departure and SWIF does not provide retroactive funding. For further informa-
tion, visit the International Student and Exchange Services website at www.dal.ca/ises or visit Room G25, Killam Library.

Emergency Protocol
Before leaving for an international placement Dalhousie students should be prepared for the possibility of experiencing an emergency during
their stay abroad. International Student & Exchange Services (ISES) has emergency procedures in place to help students in the event of an emer-
gency. All students involved in study/work abroad programs are required to complete a pre-departure session online or in person with the ISES
Office (494-1566). Upon completing this session students receive an emergency phone card for use 24 x 7. For more information on this and other
resources offered by ISES, refer to their website at www.dal.ca/ises or visit their office, Room G25, Killam Library.

Relevant Resources
www.workingoverseas.com/dal
This is a great resource for students seeking an international work term. Currently Dalhousie University purchases campus access to this online
resource and students have complete online access by setting up a profile using their Dalhousie e-mail address.

www.canada123go.ca
This website is produced by Foreign Affairs and International Trade Canada and provides a wide variety of information and resources for young
Canadians wishing to work internationally.

www.swap.ca
SWAP Working Holidays is Canada’s largest international exchange program and it is administered through the Canadian Federation of Students.
SWAP not only gets you the Work Visa, but once in your destination, they offer support services for the full duration of your stay. Current pro-
grams include the United Kingdom, Ireland, Australia, New Zealand and the United States.

www.aiesec.ca
AIESEC, the world’s largest student-run organization, is the international platform for young people to explore and develop their leadership
potential to have a positive impact on society. AIESEC operates a global internship program, which includes a management stream. Commerce
co-op students may be able to utilize the AIESEC global internship program to secure a co-op placement outside of Canada but students must
consult with the Career and Recruitment Specialist, International Business, prior to registering with this program to ensure they understand the
complexities of utilizing this program to provide a work term placement.


Returning to Previous Work Term Positions
Students who have completed at least one prior work term with an employer and anticipates returning to the same employer for another work
term are expected to further develop and expand their knowledge and work-related skills, over and above what they learned in their previous
work term with that employer. The job description must clearly define increased responsibilities and challenges.

Students are obligated to a work term with their previous employers once they have committed verbally or in writing to return. Immediately
upon committing to work for a previous employer, students are required to inform MCS for approval and the job is then entered into the
MyCareer database and a Student Job Acceptance Agreement must be signed by the student.
2010 / 2011                                                                                                                                  Page 38


ACCESSING MYCAREER JOB POSTINGS
MyCareer is an integrated career and co-op system for students, employers and staff. As well as posting co-op job opportunities it is also used to
track and monitor all students’ co-op work term histories. While the majority of job postings are in the Halifax Regional Municipality (HRM) and
Toronto, students are encouraged to consider work terms in other areas of Canada, as well as abroad. For students to obtain access to co-op job
postings, the following must be done:

          •     Attend two mandatory co-op orientation sessions (provided during Business Communications courses)
          •     Sign the Co-op Education Program Agreement
          •     Provide an example of a good resume and cover letter to demonstrate the ability to create a targeted job application
          •     Register for the work term course via Dal Online
          •     Create a MyCareer account via MyDal
          •     Have the required number of core Commerce credits and non-Commerce credits

Applying to Jobs Through MyCareer

          •     Employers submit job descriptions to MCS which are reviewed and approved by a Career & Recruitment Specialist prior to it ap-
                pearing on MyCareer
          •     Students access MyCareer job postings through MyDal
          •     Students apply for specific job postings using a resume, cover letter and other requested documents
          •     Students can apply to job postings until the deadline date/ time
          •     After the deadline for a specific job posting has passed, the employer may access the packet of applications directly through
                MyCareer. Students cannot modify their documents after a job posting has already closed.

Students must submit applications via the MyCareer system, rather than through an alternate route unless it is specifically stated in the job post-
ing that students should apply online through the employer’s website.

Interview Process

          •     Employer short-lists the students to be interviewed and provides MCS with the names of the selected students or use the
                MyCareer self-serve system.
          •     Students are informed of interview selection, or otherwise, by accessing the ‘interview’ section of MyCareer.
          •     Students selected for an interview must acknowledge their intention to be interviewed by selecting a time slot for their interview.
                This should be done by 12 noon a day prior to the interview deadline date. Failure to confirm the interview time will result in the
                student’s name being dropped from the schedule. The location of the interview, special instructions and notes are all included in
                the job posting description.
          •     If a student decides to decline an interview, notification by email must be sent to MCS at least 24 hours before the interview and
                the information in the MyCareer must be updated.
          •     Students who miss two confirmed interviews and/or refuse two posted job offers without notifying MCS prior to the interview or
                job offer will be ineligible to continue participating in the MyCareer co-op job posting process for the remainder of that term.

Job Offer Process

          •     MCS extends offers of employment to students on behalf of employers. Students are given 24 hours from the time the offer is sent
                to accept or reject the job offer (this time period may be adjusted at the discretion of a Career & Recruitment Specialist). If the job
                offer is rejected or not accepted within the time permitted, it is considered a rejection and the job is offered to the next selected
                student
          •     All job offers should come from MCS. Employers are usually aware of the process and will not extend a job offer directly to a
                student; however, if this does occur the student should ask the employer to contact MCS
          •     Students should carefully consider the implications of refusing job offers. A refusal may jeopardize future job prospects with that
                employer. If no other job offers are received it will also mean the work term cannot be completed.
                To avoid refusing a position, a student must:
                     •     Read all job descriptions very carefully, checking for relevance and keeping in mind previous work and future goals
                     •     Research the company and position well in advance to allow time for reflection
                     •     Know the geographical location of the job and be able to relocate if necessary
                     •     Apply for jobs of genuine interest
                     •     Upon accepting a position verbally or in writing, for either a co-op found or student developed job, a student cannot
                           seek or accept co-op employment from any other employer for that work term
                     •     Students are required to sign a Student Job Acceptance Agreement accepting the position

MCS administers the process outlined above but cannot guarantee every student a work term position.
Page 39                                                                                                           Co-op Orientation Workbook

DURING THE WORK TERM

Time off
Time off during a work term is allowed only with the permission of an employer and with prior approval by MCS. Medical/ Compassionate Leave
should follow an employer’s policies, and documentation for such reasons must be provided to the Commerce Program Manager.

Mid Term Review
Mid-way through the work term, a Career and Recruitment Specialist will contact students and supervisors to conduct mid term reviews which
are carried out either in person, by phone, fax or email, with the purpose of reviewing students’ progress. Discussion with the student, and the
supervisor, will be focused around the student’s tasks and duties, performance, team work, responsibilities, communication skills, and other areas
which will assist Career and Recruitment Specialists with their documentation of the students’ work terms.

Conflicts with an Employer
Students are required to contact MCS immediately if conflict arises to discuss any issues or concerns that may escalate. Conflicts need to be re-
solved quickly in order for both the student and employer to gain the maximum benefit from the work term and students are encouraged to con-
tact a Career and Recruitment Specialist immediately.

Firings
It is important to all concerned that the Commerce Co-op Program maintains a high standard and an excellent reputation, and must be considered
by employers as the best co-operative program available. It is therefore every student’s responsibility to think of him/herself as a representative
of Dalhousie when in the workplace.

Although infrequent, student firings do occur and are a very serious matter, causing stress to both the student and employer, and adversely affect-
ing the reputation of the Commerce Co-op Program. Students should contact MCS immediately if work place challenges occur. Once advised of an
issue of concern or potential problem, a Career and Recruitment Specialist will meet with all parties concerned to assess the situation, act as a
mediator and to work on a suitable resolution. The Career and Recruitment Specialist will obtain a completed Employer Final Evaluation for re-
view with the student.

Students fired from a work term will receive a failing grade, thereby losing credit for the work term. If a student is fired from a work term, and it is
determined that s/he breached the Student Code of Conduct, it could result in the student being denied future work terms.

If a student’s firing is determined to be not for a just cause, the student will not receive a failing grade.

Firings and New Jobs
If a student is fired early in a work term, the student can find a new, approved job (self-developed job) and successfully complete the work term.
The original grade of “F” remains on a student’s record, and the student must re-register for a new work term. The new position must be at least
12 weeks in duration. Permission to complete a second work term within the work term timeframe is dependent on the number of weeks re-
quired to complete the 42 week total while adhering to the minimum 12 week requirement. Also taken into consideration is what the student has
learned from the firing and that s/he will not repeat the actions which provoked the dismissal.

Strike/ Layoffs
In the event of a strike or layoff, students are advised to contact MCS immediately. Whether to cross or to observe the picket line will remain the
decision of the students; however, MCS will advise students on the possible outcome of either decision.

Quitting
Students will receive a failing grade if they quit a work term position. They may find a new job and have it count as a work term only if the new
position is for a minimum of 12 weeks, (also dependent on the total 42 week requirement) and is completed before the next study term com-
mences. The original grade of “F” will remain on a student’s record, and the student must re-register for the work term.

Harassment
Dalhousie’s policy defines sexual harassment as any sexually-oriented behaviour of a deliberate or negligent nature which adversely affects the
working or learning environment. It may involve conduct or comments that are unintentional as well as intentional. Personal Harassment is de-
fined as abusive, unfair, or demeaning treatment of a person or group of persons that is known or ought reasonably to be known to be unwelcome
and unwanted.

Harassment can happen to anyone. It can take many forms, from constant joking to physical assault. It may involve threats to a student that s/he
will fail in class or lose his/her job. It may make a student’s study or work environment uncomfortable through continued sexual comments, sug-
gestions or pressures.

If students encounter a situation, either on a work term or at the university, that they consider to be sexual or personal harassment, MCS should
be contacted immediately for advice, support, and information. MCS is available to assist students in all matters. If preferred, a student may wish
to discuss the situation with Dalhousie’s Advisor, Harassment Prevention/Conflict Management (494-1137).
2010 / 2011                                                                                                                                Page 40

THE WORK TERM ASSIGNMENTS

Purpose of Work Term Assignments
Students are required to submit a work term assignment for each work term in order to receive academic credit for the work term. The purpose
of the work term assignments are to encourage the development of written skills and give students an opportunity to explore and reflect on the
work environment. A faculty member is assigned to mark and grade the work term assignments, and will handle all questions, grading, and sub-
mission of the assignments. For more details of the COMM 2801 and COMM 3801/3802 work term assignments, visit
www.bcomm.management.dal.ca/Co-op_Work_Terms/

Work term assignments cannot be accepted from students not registered for the work term. Final copies of the assignments are treated as a
final exam and are not returned to the student, but are kept on file for six months and then destroyed.

Deadlines
Deadlines for assignments are on the website preceding each work term. Submitting each assignment (properly bound) by the required deadline
and obtaining a passing grade (minimum satisfactory) is a mandatory component of a completed work term. The stamped postal date is the recog-
nized submittal date for mailed in reports and late reports will receive a grade of "F" which grade will remain on a student’s record and transcript.

Resubmits
A substandard assignment on the first attempt will receive a grade of "F" without an option to resubmit.

Students who do not obtain a passing grade for a resubmit will be required to re-register for the work term and will be permitted to submit a new
assignment within the following academic term. Failure to do so will necessitate the student redoing the complete work term.

If the student chooses to continue working on the original assignment, the next submission will be considered a resubmission (no additional sub-
mission will be allowed). If a student’s initial report is Unsatisfactory, s/he can choose to start over with a new topic whereby only one resubmit
will be allowed.

Students will be allocated a specific period of time for which corrections must be completed and the assignment resubmitted. There is only one
resubmission permitted. Students will be required to repeat the entire work term if they do not meet the resubmit date set for their Work Term
Assignment.

Students wishing to appeal a final grade may do so by requesting a Re-grading. The form is available at the Registrar's Office for a fee of $50.00,
which is refunded if a grade is changed as a result of the appeal.



FREQUENTLY ASKED QUESTIONS (FAQ’S)
The next page covers some frequently asked questions, and the department those questions should be addressed to:
Page 41                                                                                 Co-op Orientation Workbook

 Questions:                     The Depart-    Answers:
                                ment(s) to
                                go to:
 Who should I talk to if I      Undergradu-    All questions and concerns regarding the academic component of
 have questions about           ate Advising   your degree should be referred to the Undergraduate Advising Of-
 choosing a major, drop-        Office         fice, just across the hallway from Management Career Services.
 ping a course, or if I am in
 academic difficulty?

 What is MyCareer?              MCS            MyCareer is an online management system designed to assist stu-
                                               dents with their co-op and career activities at Dalhousie. It is an
                                               integrated and central resource which allows students to perform
                                               multiple functions, including: Review and apply for job postings
                                               (co-op jobs part-time jobs, full-time graduate job and volunteer
                                               opportunities); Review and sign-up for recruiting sessions, work-
                                               shops and events; Schedule appointments with MCS staff.

 I have found my own            MCS            All work term opportunities that are not advertised on MyCareer
 work term job. What do I                      must be approved by Management Career Services as being suit-
 do now?                                       able for a work term. Your employer must complete the Student
                                               Developed Job Approval Form that can be downloaded from the
                                               MCS website.

 I have found a job inde-       MCS            MyCareer is a system we use to track all co-op work term informa-
 pendently of MyCareer,                        tion, not just post positions. All students must activate their MyCa-
 why do I have to create                       reer account before a job can be approved.
 an account in MyCareer?

 What does Registering for      Undergradu-    You must register for each work term as you do for all other classes.
 a work term mean?              ate Advising   To do this, go to Dal Online and register for COMM 2801 (first work
                                Office/ MCS    term), COMM 3801 (second work term) or COMM 3802 (third work
                                               term). Until Commerce students register for their work term they
                                               will be unable to view co-op job postings through MyCareer.
 What is the work term          Undergradu-
                                               Work term reports are the academic component of the work term.
 report and where do I          ate Advising
                                               A work term report must be completed for each work term. If you
 find information and in-       Office
                                               do not pass your work term report, you will not pass your work
 structions?
                                               term. A member of the School of Business faculty provides instruc-
                                               tion for the report and the marking. Instructions can be found at:
                                               www.bcomm.management.dal.ca/co-op_work_terms/

 What is the minimum            MCS            You must work for at least 12 weeks each work term and the job
 number of weeks that I                        must be full time hours of at least 35 hours per week. The cumula-
 must work for each work                       tive total number of weeks worked for all three work terms must
 term?                                         be at least 42 weeks.

 Do I have to declare a         Undergradu-    It is not compulsory for students to declare a major in the com-
 major in the commerce          ate Advising   merce degree; students can graduate with a general Bachelor of
 program?                       Office         Commerce degree.

 How many non-                  Undergradu-    Commerce students need a total of 4 full non-commerce credits
 commerce credits do I          ate Advising
 need for graduation?           Office

 Can I still take courses       Undergradu-    Yes, but the limit is only one class. The reason for this is because we
 while on any of my work        ate Advising   want students to be very focused during their work terms in order
 terms?                         Office         to achieve the skills they need.
                                          Management Career Services (MCS)
                                                 ~ Connecting Students, Employers & Alumni for Life ~
                                                            6100 University Avenue, Suite 2100
                                                              Halifax, Nova Scotia B3H 3J5
                                                           (902) 494-1515 FAX (902) 494-1578
                                                    Email: mcs@dal.ca       Web Site: www.dal.ca/mcs


                          Co-op Education Program Agreement
Successful completion of three co-operative work terms is a mandatory part of the Bachelor of Commerce Co-op
Program. I understand and agree to the following:
Work Term Requirements
        1. Students must register for each work term through Dal Online.
         2. Students must activate their MyCareer account through the My.Dal portal
         3. A work term must total no less than 12 weeks with a cumulative total of 42 weeks over three work
            terms. Each work term must be completed with one employer only and be a minimum of 35 hours per
            week.
         4. All co-op employment, including student developed employment must be approved by a Career &
            Recruitment Specialist at MCS.
         5. Students are responsible for finding suitable employment and students are required to sign a Co-op
            Education Program Agreement prior to the first work term accepting this responsibility. (Assistance in
            the employment search is provided by the Career & Recruitment Specialists at MCS and some job
            opportunities are posted on MyCareer.)
         6. Employers must commit to completing and submitting an evaluation detailing the student's
            performance level.
         7. Work term one only: Students must complete and submit a career portfolio.
         8. Work term two and three only: Students must submit an acceptable analytical work term report
            pertaining to a student's area of study or employment.

It is my responsibility to:

1. find suitable work term employment as outlined in the Work Term Requirements listed above;

2. meet the Work Term Eligibility as detailed in the Dalhousie University Calendar;

3. make a prompt decision (maximum 24 hours from time of offer) when offered an employment position which
   has been arranged by the Management Career Services (MCS) so that other students may be offered the
   position if I decline;

4. accept a position in accordance with the terms of the offer, whether verbally or in writing, for either MCS
   arranged or student developed employment, and having done this, not seek or accept co-op employment from
   any other employer for the same work term without the prior written consent of MCS;

5. perform all tasks assigned to me in the course of completing my work term employment to the best of my
   ability, to meet all the standards and conditions of employment, and to abide by the work schedule
   established by my employer; represent myself and the university professionally at all times and be available to
   speak to/correspond with my career & recruitment specialist during my work term for an interim discussion on
   my performance and overall work term experience;

6. notify MCS of any significant changes in my academic status and/or conditions of employment (including, but
   not limited to, change of hours of work or changes to tasks assigned as originally set out in job description);

7. submit an academic assignment for each of the three work terms as assigned by the designated
   member of faculty.
I understand that the consequences of not abiding to the above listed responsibilities may have the consequence of
losing access to MCS listed job postings and/or making me ineligible to receive academic credit for the work term.

I understand that if I do not follow the MyCareer procedures for applying to jobs I will be denied access to co-op
job postings on MyCareer.

I understand that when employers request a transcript/record of my grades that I must provide a document
containing my complete list of grades from Dal Online with no changes. MCS checks student records, and if
changes are found it will be reported as a Code of Conduct issue to the Vice President of Student Services.

I authorize MCS to release my academic record to prospective employers with whom I have applied for
employment when required as part of the job application package for that position.

In the event that I do not meet the requirements for Work Term eligibility, I authorize MCS to release information,
including information regarding my academic record, with respect to my Work Term eligibility, to an employer.

I agree to not apply directly (on my own) to currently posted MCS employers or share job postings with others
without the prior written consent of MCS.

I understand that not finding an approved co-op work term in the scheduled time will delay my graduation.


Date                         _______________________________

Name (please print)          _______________________________

Student Number               _______________________________


Student Signature                            _______________________________________


Career & Recruitment Specialist Signature    _______________________________________
NOTES
NOTES

				
DOCUMENT INFO