Discuss Factors That Lead Employees Leave Organization by ypt17268

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									Product Code Title             Duration in
                                Minutes
ADARV        The ADA               24
             Revisited




AMG1         A Manager's           25
             Guide -
             Surviving the
             Slings & Arrows




AMG2         A Manager's           25
             Guide - To Lead
             or Not to Lead




AWE1         Awesome               10
             Part 1 A New
             Generation @
             Work
AWE2     Awesome             10
         Part 2 Engaging
         Gen Y
CJB1     Compliance is       24
         Just The
         Beginning - 3
         Steps to Ethical
         Decisions




CJB1SP   Compliance is       24
         Just the
         Beginning - Tres
         pasos para la
         toma de
         decisiones Éticas




CJB2     Compliance is       32
         Just The
         Beginning
         Ethical
         Situations to
         Consider


CJB2SP   Compliance is       32
         Just the
         Beginning
         Situaciones
         Éticas para
         considerar
DIV1   The Diversity      17
       Series - On the
       Threshold of
       Change




DIV2   The Diversity      20
       Series - Gender
       & Sexual
       Orientation
       Workplace
       Issues


DIV3   The Diversity      20
       Series - Race,
       Ethnicity,
       Language &
       Religion
       Workplace
       Issues

DIV4   The Diversity      18
       Series - Age &
       Physical Ability
       Workplace
       Issues
DIVTS     The Diversity      18
          Series Diversity
          Training Scenes




DIVTSFR   The Diversity      11
          Series Vivre et
          travailler
          ensemble - TS
DNYT1     Dialogue - Now     25
          You're Talking
          Communicating
          in a Diverse
          World




DNYT1SP   Dialogue - Now     25
          You're Talking!
          Comunic·ndose
          en un mundo
          diverso
DNYT2      Dialogue - Now    24
           You're Talking!
           Dialogue for
           Cultural
           Understanding




DNYT3      Dialogue - Now    21
           You're Talking!
           Dialogue
           between Genders




DNYT4      Dialogue - Now    24
           You're Talking!
           Dialogue among
           Generations




EMPRIMGT Email Essentials    28
GCS      The 5 Values of      24
         GREAT
         Customer
         Service




GCSSP    Los 5 Valores de     24
         un
         EXCELLENTE
         Servicio al
         Cliente
IBM1     Insights to Better   25
         Mentoring




IBM1SP   Reflexiones          25
         sobre una mejor
         orientación para
         el trabajo
MIL1     MILLENNIUM -         15
         Leadership Is. . .




MIL1FR   MILLENNIUM -         15
         La direction
         c'est. . .


MIL1SP   MILLENNIUM -         15
         El liderazgo es. .
         .

MIL2     MILLENNIUM -         15
         The Leader as
         Coach

MIL2SP   El Líder Como        15
         Coach


MIL3     MILLENNIUM -         15
         Leader as Mentor




MIL4     MILLENNIUM -         15
         Providing
         Performance
         Feedback
MIL5     MILLENNIUM -         15
         Beginning
         Employment
         Relationships
MIL6        MILLENNIUM -      15
            Ending
            Employment
            Relationships

MIL7        MILLENNIUM -      15
            In Compliance


MILTS       MILLENNIUM -      56
            Coaching &
            Performance
            Feedback
            Training Scenes

MILTSFR   MILLENNIUM -        20
          Le coaching au
          quotidien
PATTERNS1 PATTERNS -          26
          Preventing
          Sexual
          Harassment




PATTERNS1 PATRONES -          26
SP        Como prevenir el
          hostigamiento
          sexual
PATTERNS2 PATTERNS -         26
          Responding to
          Sexual
          Harassment




PATTERNS3 PATTERNS -         10
          Rights &
          Responsibilities


PATTERNS3 PATRONES -         10
SP        Derechos y
          responsabilidade
          s


PATTERNST PATTERNS           20
S         Training Scenes
SAW      Succeeding at      18
         Work - The
         Adventure
         Begins




SAWFR    Succeeding At      18
         Work - Réussir
         dans son travail
SAWSP    El Éxito en el     18
         Trabajo –
         Empieza la
         Aventura
SSH1     Subtle Sexual      28
         Harassment -
         The Issue is
         Respect




SSH1SP   Subtle Sexual      28
         Harassment - El
         asunto es el
         respeto
SSH2     Subtle Sexual      28
         Harassment -
         Management's
         New
         Responsibilities
SSHTS     Subtle Sexual     29
          Harassment
          Training Scenes




STOP1     You Can STOP      26
          Harassment -
          Taking
          Responsibility




STOP1SP   You Can STOP      26
          Harassment -
          Tomando la
          responsabilidad
STOP2     You Can STOP      25
          Harassment -
          The Responsible
          Leader




STOPTS    You Can STOP      28
          Harassment -
          Training Scenes
TNW1     The New          24
         Workplace -
         Making the
         Change




TNW2     The New          23
         Workplace -
         Leading the
         Change




TRW1     The Respectful   25
         Workplace -
         Opening the
         Right Doors




TRW1SP   The Respectful   25
         Workplace –
         Opening the
         Right Doors –
         Spanish
TRW13TS    The Respectful Workplace -
           Conflict Management Training
           Scenes18




TRW13TSFR The Respectful        10
          Workplace -
          Tensions et
          conflits
TRW1FR    The Respectful        25
          Workplace -
          Ouvrir les
          bonnes portes




TRW2       The Respectful       25
           Workplace -
           Diffusing
           Hostility
           Through
           Customer
           Service
TRW2TS      The Respectful     14
            Workplace -
            Customer
            Service Training
            Scenes




TRW2SP   The Respectful        25
         Workplace –
         Diffusing
         Hostility through
         Customer
         Service –
         Spanish
TRW2TSFR The Respectful        10
         Workplace - Le
         service client




TRW3        The Respectful     26
            Workplace -
            Managing
            Harmony




TRW3SP      The Respectful     26
            Workplace –
            Managing
            Harmony
            Spanish
AWE12FR   GENIAL! - La       20
          nouvelle
          génération au
          travail /
          Embaucher la
          génération Y




AWE12SP   ¡GENIAL! - Una     20
          nueva generación
          en el
          trabajo/Cómo
          relacionarse con
          la generación Y




EMPUB     Email Essentials   29
          Public Sector
          Version
PATTERNS1 PATTERNS -      60
INTER     Preventing
          Sexual
          Harassment -
          Interactive
          Version




PATTERNS2 PATTERNS -      60
INTER     Responding to
          Sexual
          Harassment -
          Interactive
          Version
Description

The ADA Revisited (24 minutes) is intended to inform managers and other employees about the
opportunities and legal responsibilities organizations and individuals face under the Americans with
Disabilities Act. It is an excellent way to allay fears and misconceptions about the ADA while
sensitizing employees to the benefits of a diverse workforce that includes persons with different
abilities.The ADA Revisited combines analysis of the ADA by a team of legal experts as well as
interviews with employees with disabilities and their managers to provide a balanced view of the impact
of the ADA in today's workplaces. We examine the law's requirements regarding interviewing and
hiring practices, what constitutes equal access to employment benefits and training, how to determine
the "essential functions" of a job, as well as what "reasonable accommodations" are and when they are
needed.
A Manager's Guide is an excellent overview of the fundamental skills needed to survive and thrive in
today's complex work environments. Using the casting and rehearsal of a production of Shakespeare's
Hamlet as a backdrop, this 2-program series provides an entertaining overview of the essential skills
needed by both new and more experienced managers. A team of experts reinforces the key learning
points. Program 1, Surviving the Slings & Arrows focuses on the skills needed to navigate the legal and
behavioral challenges managers can face. After viewing Program 1 and working through the material in
the Facilitation Guide, participants should understand: Appropriate & effective hiring practices; EEO
compliance issues; How to handle workplace harassment; Respectful termination procedures;
Performance management fundamentals
A Manager's Guide is an excellent overview of the fundamental skills needed to survive and thrive in
today's complex work environments. Using the casting and rehearsal of a production of Shakespeare's
Hamlet as a backdrop, this 2-program series provides an entertaining overview of the essential skills
needed by both new and more experienced managers. A team of experts reinforces the key learning
points. Program 2, To Lead Or Not To Lead takes a look at the communication, organizational and
leadership skills managers need to excel. After viewing Program 2 and working through the printed
support materials, participants should understand: Fundamentals of effective communication How to be
a supportive coach Conflict management dos and don'ts Basic time management concepts The keys to
being an effective leader
AWESOME! A New Generation @ Work - Telly Award Winner, Davey Award Winner. What makes
Generation Y different? What experiences have influenced their attitudes, values and work styles? What
do they need to be successful at work? How can organizations engage and inspire them to maximize
their impact and productivity? These questions are becoming increasingly important as the largest
generation in history begins entering the workforce. In the next few years, Gen Y will constitute 38% of
all employees. They are smart, adaptable, energetic, skilled and eager to make their mark. At the same
time, these young people do things differently and enter the world of employment with great
expectations and a culture that may be unfamiliar to many of us. To help you better prepare for the task
of engaging, inspiring and productively channeling the energies of your new employees, we have
created AWESOME!, a 2-part video-based training program. Part 1, ―A New Generation @ Work‖,
presents 24 Gen Y employees from a wide range of occupations who share what makes them tick.
AWESOME! Engaging Gen Y - Telly Award Winner, Davey Award Winner. Part 2 of QMR's
"AWESOME!" program, "Engaging Gen Y" introduces 5 managers who present their views on how to
help Millennials succeed. You’ll be enlightened, energized and entertained!
Compliance Is Just The Beginning – 3 Steps to Ethical Decisions - Telly Award Winner. How do you
make better ethical decisions at work? Just because a particular choice is legal does not make it right.
Seeing legal compliance as the goal of ethics rather than the starting point can lead to poor decision
making with disastrous consequences for the individuals involved and their organizations. Compliance
is essential, but it's not enough. Program One, 3 Steps to Ethical Decisions (24 minutes), introduces the
process. We hear from a former Enron executive as well as six ethics experts who discuss the pressures
people can feel that may lead them to make poor decisions. We explore the importance of being aware
of our core values as well as the standards of behavior expected by our organizations and our
communities. Most importantly, we learn the 3 steps we can each take when faced with a tough ethical
choice to help us make the best possible decision. These are:1. The Compliance Test 2. The Ripple
Effect 3. The Gut Check
El cumplimiento es sólo el principio - Tres pasos hacia la toma de decisiones éticas. La nueva serie de
QMR El cumplimiento es sólo el principio presenta un enfoque fácil de aprender que ayudará a que los
empleados de todos los niveles tomen mejores decisiones éticas.El programa uno, Tres pasos hacia la
toma de decisiones éticas (24 minutos) introduce el proceso. Una ex-funcionaria de Enron y seis
expertos en ética discuten las presiones que puede sentir la gente y que la conduce a tomar decisiones
muy malas. En este programa se explora la importancia de ser conscientes de nuestros valores
fundamentales y de las normas de conducta que son esperadas por nuestras organizaciones y nuestras
comunidades. Lo más importante es que aprendemos cuáles son los tres pasos que podemos tomar
cuando enfrentamos una decisión ética difícil, que nos ayudan a tomar la mejor decisión posible. Estos
pasos son: 1) La prueba de cumplimiento, 2) El efecto de ondas, 3) La revisión de nuestro ser interior.
Compliance Is Just The Beginning – Ethical Situations to Consider. Telly Award Winner. How do you
make better ethical decisions at work? Just because a particular choice is legal does not make it right.
Seeing legal compliance as the goal of ethics rather than the starting point can lead to poor decision
making with disastrous consequences for the individuals involved and their organizations. Compliance
is essential, but it's not enough. Program Two, Ethical Situations to Consider (32 minutes), presents us
with 8 dramatized scenarios. These stories represent familiar ethical issues most of us will face at some
time. By discussing these situations and applying the 3 Steps process in each case, employees gain
valuable practice and reinforcement.
El cumplimiento es sólo el principio. La nueva serie de QMR El cumplimiento es sólo el principio
presenta un enfoque fácil de aprender que ayudará a que los empleados de todos los niveles tomen
mejores decisiones éticas.El programa dos, Situaciones éticas para considerar (32 minutos) nos
presenta ocho situaciones dramáticas. Estas historias representan asuntos éticos que alguna vez
tendremos que enfrentar. Al discutir estas situaciones y aplicar el proceso de tres pasos en cada caso,
los participantes obtienen un gran refuerzo y practican lo que podrían hacer si se les presentaran
situaciones similares.
The Diversity Series – On the Threshold of Change. The Diversity Series is a 4 part training series
designed for managers and employees. We focus on the legal, ethical and practical definitions of
diversity and address some of the complex issues organizations and employees face. We explore issues
of communication styles, workplace values, conflict, stereotypes, fear and building productive
workplace relationships with those who are different from us in a variety of ways. Program 1, On the
Threshold of Change (17 minutes), is the overview module. We explore the definition of diversity and
how it can impact our work lives. We examine the changing workforce and the issues these changes
raise as a process - not a problem. Conflict is viewed as an element in this process and we consider the
communication skills we need to productively navigate these changes.
The Diversity Series – Gender & Sexual Orientation Workplace Issues. The Diversity Series is a 4 part
training series designed for managers and employees. We focus on the legal, ethical and practical
definitions of diversity and address some of the complex issues organizations and employees face. We
explore issues of communication styles, workplace values, conflict, stereotypes, fear and building
productive workplace relationships with those who are different from us in a variety of ways. Program
2, Gender and Sexual Orientation Workplace Issues (20 minutes), begins by dispelling many of the
popular stereotypes about men and women, gays and lesbians. We discuss what is acceptable workplace
behavior and the fears and concerns that challenge mutual respect and lead to conflict.
The Diversity Series – Race, Ethnicity, Language & Religion Workplace Issues. The Diversity Series is
a 4 part training series designed for managers and employees. We focus on the legal, ethical and
practical definitions of diversity and address some of the complex issues organizations and employees
face. We explore issues of communication styles, workplace values, conflict, stereotypes, fear and
building productive workplace relationships with those who are different from us in a variety of ways.
Program 3, Race, Ethnicity, Language and Religion Workplace Issues (20 minutes), takes on the
stereotypes that have divided people for centuries. A distinguished collection of managers, line workers
and consultants share their experiences and insights.
The Diversity Series – Age & Physical Ability Workplace Issues. The Diversity Series is a 4 part
training series designed for managers and employees. We focus on the legal, ethical and practical
definitions of diversity and address some of the complex issues organizations and employees face. We
explore issues of communication styles, workplace values, conflict, stereotypes, fear and building
productive workplace relationships with those who are different from us in a variety of ways. Program
4, Age and Physical Ability Workplace Issues (18 minutes) begins by dispelling some of the mythology
that surrounds people who are young, old or differently abled. We evaluate our fears and look at how
we can integrate all qualified employees regardless of age or physical ability.
Diversity Training Scenes - Diversity Training Scenes is intended to provide trainers, managers and
employees with powerful tools that can stimulate discussion and promote behavioral changes around
the issue of diversity in the workplace. The training scenes can encourage dialogue that will bring race,
gender, sexual orientation, age, religion, physical ability and other diversity issues out into the open
where they can be effectively addressed.Diversity Training Scenes consist of six workplace
dramatizations, each followed by a discussion of the issues presented. The issues addressed include: the
strength diversity brings to an organization; the organizational costs of fear and prejudice; the personal
costs of intolerance; stereotyping and its impact on productivity; sexual harassment as a diversity issue;
confronting inappropriate workplace behavior; the role of third parties in cultural conflictsr; religious
celebrations at work; communicating across cultural boundaries; the invisible costs of workplace
discrimination
Vivre et travailler ensemble. Les scènes de formation Vivre et travailler ensemble présentent six
capsules encourageant la communication sur les différences ethniques, le sexe, l'orientation sexuelle,
l'âge, la religion, les capacités physiques et autres problématiques reliées à la diversité, dans le but de
les résoudre ouvertement et efficacement.
Dialogue – Now You're Talking! – Communicating in a Diverse World. Telly Award Winner. Training
Media Review: Best Training Video of 2004. How should we communicate in a world where
differences in perspective, experience, job function, culture, gender, age, and a myriad of other factors
often lead to distrust, misunderstanding and reduced productivity? We can all benefit from learning the
tools of dialogue - how to communicate across differences in a way that is both respectful and
effective.The series examines how we can surface the often unspoken assumptions, in ourselves and in
others, that can stand in the way of effective organizational communication. In so doing we build
mutual trust and respect.Communicating in a Diverse World (25 minutes). Overview. What is dialogue -
contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of
Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for
understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself
and others). Includes a dramatization of how Dialogue helps us communicate across job functions,
helping improve relations between people at different levels un mundo diverso, es el as well as between
¡El diálogo – ¡Ahora estamos hablando! Comunicándose en within the organization módulo de
resumen. Aquí exploramos las habilidades y reglas fundamentales del diálogo. Cuando nos sentimos
amenazados o en un conflicto, los humanos tendemos a defender nuestras posiciones o ideas y resistir
explorar otras opciones. Ver las cosas desde el punto de vista de aquellos en los que no confiamos
puede no ser cómodo. Develar las suposiciones escondidas puede ser vergonzoso.Y sin embargo es
exactamente es esos momentos cuando más necesitamos confiar, respetar y comprendernos mutuamente
si queremos superar nuestras diferencias y encontrar rutas productivas para la colaboración eficaz. Si
queremos que nuestros equipos funcionen, debemos aprender cómo superar diferencias aún
fundamentales y encontrar una base común. Tenemos que descubrir que tenemos más cosas en común
de aquellas que nos separan. Debemos dejar a un lado las creencias que hacen que sea imposible una
buena relación de trabajo. En resumen, necesitamos del diálogo.
Dialogue – Now You're Talking! – Dialogue for Cultural Understanding. Telly Award Winner. How
should we communicate in a world where differences in perspective, experience, job function, culture,
gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced
productivity? We can all benefit from learning the tools of dialogue - how to communicate across
differences in a way that is both respectful and effective.The series examines how we can surface the
often unspoken assumptions, in ourselves and in others, that can stand in the way of effective
organizational communication. In so doing we build mutual trust and respect.Dialogue for Cultural
Understanding.(24 minutes) We apply the skills of Dialogue outlined in Program 1 to challenges faced
in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be
used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more
productive relationships.
Dialogue – Now You're Talking! – Dialogue between Genders. How should we communicate in a world
where differences in perspective, experience, job function, culture, gender, age, and a myriad of other
factors often lead to distrust, misunderstanding and reduced productivity? We can all benefit from
learning the tools of dialogue - how to communicate across differences in a way that is both respectful
and effective. The series examines how we can surface the often unspoken assumptions, in ourselves
and in others, that can stand in the way of effective organizational communication. In so doing we build
mutual trust and respect. Dialogue between Genders.(21 minutes) A dramatized dialogue shows us how
the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender
stereotypes and improve communications between men and women at work.
Dialogue – Now You're Talking! – Dialogue among Generations. How should we communicate in a
world where differences in perspective, experience, job function, culture, gender, age, and a myriad of
other factors often lead to distrust, misunderstanding and reduced productivity? We can all benefit from
learning the tools of dialogue - how to communicate across differences in a way that is both respectful
and effective.The series examines how we can surface the often unspoken assumptions, in ourselves
and in others, that can stand in the way of effective organizational communication. In so doing we build
mutual trust and respect.Dialogue among Generations.(24 minutes) We demonstrate how the skills of
dialogue can be used to bridge the personal and professional style differences that exist between
employees of different ages. We uncover how divergent personal and world views common to people of
different generations can lead to misunderstandings and distrust and how dialogue can help overcome
age barriers and build more productive workplace relationships.
e-mail Essentials - American Corporate Video Award Winner, International Cindy Award Winner.
Since the beginning of history, we humans have found ever more effective ways of communicating with
each other. Now e-mail, the fastest and most powerful communications tool ever, has arrived and with it
a complex array of legal and interpersonal issues.Organizations are struggling with what is appropriate
and inappropriate personal use of business e-mail. What (if any) privacy can we expect from this
technology? What are the legal liability issues?E-mail essentials (28 minutes, Management version) is
intended to help employees in public and private sector organizations think through the appropriate and
inappropriate uses of this powerful communications tool. After viewing the program, employees will
have a clearer idea of...how e-mail workswhat if any privacy you can anticipatewhat if any personal uses
of an organization's e-mail are appropriatesome of the rules of e-mail etiquettethe illegality of e-mail
harassmentconfidentiality concernsdisclosure issues (public sector version)
The 5 Values of GREAT Customer Service - American Corporate Video Award Winner, International
Cindy Award Winner. Customer service interactions can be complex under the best of conditions. Add
issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise
competent employees acting in ways ranging from mildly inappropriate to inexcusably rude.The
customer demographics for most organizations are changing in such a way as to increase the diversity of
the populations we serve. This makes it imperative that we improve our customer service training so as
to prepare employees to meet the challenges this diversity can present. The 5 Values of GREAT
Customer Service (24 minutes) presents a values-based training approach to meeting this challenge.
Participants will...Better understand how to provide ALL customers with GREAT serviceBe aware that
how customers perceive the service we offer and how we perceive the needs of our customers may
depend on their (and our own) personal and cultural perspectivesDevelop a values-based approach to
customer serviceBecome familiar with the G R E A T acronym and know how to apply it to our
relations with ourun EXCELENTE Servicio al Cliente American Corporate Video Award International
Los 5 Valores de customers
Cindy Award Este programa estimula el desarrollo de los valores necesarios para comunicarse mejor
con los clientes y para darles un excelente servicio. Ayuda a tomar conciencia de qué es lo que espera
recibir un cliente cuando se le da servicio.

Insights to Better Mentoring - Telly Award Winner, Aurora Award – Best of Show. Mentoring is
critical in today's organizations, but how do you learn to be a better mentor? What about the people
being mentored — the mentees? How can they maximize the benefits of the time they invest? Insights
to Better Mentoring is an educational video that presents 4 successful mentors and their mentees in a
revealing and insightful exposé of what works best in these complex but essential relationships.We'll
explore effective mentoring with the help of a senior executive at Costco Wholesale, the Chief
Information Officer at Lockheed Martin Space Systems Co., a Fire Chief and a Superior Court Judge.
This diverse and fascinating collection of mentors and their mentees will demonstrate the 4 Pillars of
effective mentoring and provide insights that will improve any mentoring relationship in any
organizationMentoring comes in a variety of styles, shapes and colors. Some organizations have
structured programs that pair mentors and mentees and set out an agenda for them. Others have less
formal approaches, facilitating and supporting mentoring relationships but not defining them.
Reflexiones sobre una mejor orientación para there are Reflexiones sobre una mejor make these
Regardless of the way mentoring is structured,el trabajo. certain fundamentals that willorientación para
el trabajo presenta una exploración en un estilo documental de cuatro relaciones de orientación exitosas
en organizaciones diversas. No tenemos la intención de que este programa sea un mapa para ayudarlo a
estructurar su programa de orientación. Existen otros recursos excelentes disponibles para ayudarlo en
esa labor. En este programa exploraremos las cualidades fundamentales de una relación de orientación
de cualquier tipo, en cualquier medio ambiente, que puede tener éxito. Este es un programa de ―las
mejores prácticas‖ que busca mejorar la calidad y beneficios de la orientación tanto para el orientador
como para el orientado.
MILLENNIUM – Leadership Is.. Aurora Award Winner- Platinum Best of Show - International Cindy
Award Winner. As organizations move into the new millennium, they are experiencing change at an
unprecedented rate. These leaner, reengineered organizations face critical challenges in facilitating the
learning necessary for their employees to keep ahead.Managers, supervisors and team leaders, whether
new to their positions or with years of experience, are under pressure to come to grips with the skills
needed to lead their organizations into the next century. MILLENNIUM - Leadership Capsules for the
21st Century is a powerful new resource to help them meet these challenges.Capsule #1 - Leadership
Is... is the overview module. Here we explore the language and concepts of leadership. Topics include:
What is a leader? Leadership and management. Who can be a leader? Becoming a leader. Leaders and
followers. Why lead?
MILLENNIUM – La direction c’est..Aurora Award - Platinum Best of Show International Cindy
AwardLe nouveau millénaire - La direction, c'est... consiste en un module sommaire issu des très
populaires séries de formation QMR sur le leadership. Celui-ci porte sur le langage et les concepts du
leadership. Entre autres sujets, on y aborde : Qu'est-ce qu'un leader? Leadership et gestion. Qui peut être
un leader? Devenir leader. Les leaders et les subordonnés. Pourquoi être leader?
MILLENNIUM - Il liderazgo es.. Es el módulo central de la serie de liderazgo - MILENIO de QMR en
que se exploran el lenguaje y los conceptos de liderazgo. Los temas que se tratan incluyen qué es un
líder, el liderazgo y la dirección, quién puede ser un líder, cómo convertirse en líder, lideres y
seguidores, por qué liderar.
MILLENNIUM – The Leader as Coach - Capsule #2 - The Leader as Coach investigates the coaching
skills which are vital to any organization's learning and success. Topics include: Coaching in the 21st
century organization. What does a coach do? Effective coaching. Who can coach whom? The leader as
coach.
MILLENNIUM - El Líder Como Coach Aurora Award - El líder como coach presenta las habilidades
de coaching que son vitales para el aprendizaje y el éxito de todas las organizaciones. Los temas
incluyen: La orientación en las organizaciones del Siglo 21. ¿Qué es lo que hace un coach? La
orientación eficaz. ¿Quién orienta a quién? El líder como coach.
MILLENNIUM – The Leader as Mentor - Capsule #3 - The Leader as Mentor. In the fast changing
world of the new organization, mentoring has become essential for preserving and passing down the
history, culture and experience senior managers have accumulated. Topics include: Mentoring in the
21st century organization. What does a mentor do? Effective mentoring. Getting started. The leader as
mentor.
MILLENNIUM – Providing Performance Feedback Capsule #4 - Providing Performance Feedback
explores the skills needed to support employee development in learning organizations. Topics include:
The fear factor. What is performance feedback? How do you best provide performance feedback? Who
should provide feedback to whom? Feedback and Leadership.
MILLENNIUM – Beginning Employment Relationships - Capsule #5 - Beginning Employment
Relationships. The 21st century organization requires different kinds of relationships with employees.
Topics include: Employment interviews. What you need to know about ... the position you're hiring for;
the candidate you're interviewing; yourself. Preparing for the interview. The interview. The leader's
responsibility.
MILLENNIUM – Ending Employment Relationships Capsule #6 - Ending Employment Relationships.
The reasons why employees leave organizations are many and complex. Some are performance related,
others are not. In either case, the termination process doesn't have to be traumatic. Topics include: Why
employment relationships end. Inappropriate termination. Alternatives. Termination procedures. After
the relationship ends.
MILLENNIUM – In Compliance Capsule #7 - In Compliance is a quick course in the complex world of
EEO compliance issues. Topics include: What is EEO? Affirmative action? Diversity? What is a
protected class? Three types of discrimination. What is harassment? Leadership and compliance. This
program is most suitable for American organizations.
MILLENNIUM – Coaching & Performance Feedback Training Scenes Aurora Award - Platinum Best
of Show, International Cindy Award Winner - Capsule #8 - Coaching & Performance Feedback
Training Scenes consists of eight dramatizations. Each training scenario begins by setting up a coaching
or performance feedback situation culminating at a Decision Point. Here you are presented with three
options as to how the scene should continue. These options are then played out and the consequences of
the choices made are explored by a panel of management and human resource experts.
MILLENNIUM – Le coaching au quotidien - Le coaching au quotidien contient quatre capsules
illustrant les problèmes rencontrés lors d'entretiens de coaching et de feed-back. Chaque capsule est
suivie d'une série d'options démontrant la meilleure façon de procéder.
PATTERNS – Preventing Sexual Harassment - Training Media Review: Best Harassment Training
Program - Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral
problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the
information they need to prevent sexual harassment and the tools that will help them to respond when
incidents occur.Program 1, Preventing Sexual Harassment (26 minutes), looks at four common patterns
of inappropriate behavior: the habitual harasser, the smitten harasser, the bully and the jilted harasser.
How we respond to harassment will be most effective when we recognize why the behavior is
occurring. This program arms employees with information and insights to help them determine the best
way to get the behavior to stop. A series of dramatizations bring each pattern to life. Attorneys, human
resource professionals and a troupe of exceptional actors take us through the legal, psychological,
cultural and moral issues.
PATRONES - Como prevenir el hostigamiento sexual. El hostigamiento sexual en el trabajo va más
allá de un asunto legal. Fundamentalmente es un problema de conducta. PATRONES se ocupa del reto
que presenta la conducta, dando al personal y a los ejecutivos la información que necesitan para
prevenir el hostigamiento sexual, y las herramientas que les pueden ayudar cuando ocurre algún
incidente. El programa 1 "Cómo prevenir el hostigamiento sexual" y el programa 3 "Derechos y
responsabilidades" están en Español.Program 1, Preventing Sexual Harassment (26 minutes), looks at
four common patterns of inappropriate behavior: the habitual harasser, the smitten harasser, the bully
and the jilted harasser. How we respond to harassment will be most effective when we recognize why
the behavior is occurring. This program arms employees with information and insights to help them
determine the best way to get the behavior to stop. A series of dramatizations bring each pattern to life.
Attorneys, human resource professionals and a troupe of exceptional actors take us through the legal,
psychological, cultural and moral issues.
PATTERNS - Responding to Sexual Harassment - Training Media Review: Best Harassment Training
Program. Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral
problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the
information they need to prevent sexual harassment and the tools that will help them to respond when
incidents occur. Program 2, Responding to Sexual Harassment (26 minutes), is an extension of the first
program in both style and content, and we recommend that managers view both parts of the series.
Program 2 examines the legal liability issues and questions of personal responsibility that managers and
supervisors must face. Using dramatizations, we explore different patterns of how managers often
respond to sexual harassment incidents, including the ostrich, the chameleon, the wounded tiger and the
mother hen and present more effective alternatives. Finally we discuss how incidents should be
investigated and best resolved.
PATTERNS - Rights & Responsibilities - Program 3, Rights & Responsibilities (10 minutes), is a brief
introduction to the issue of sexual harassment prevention intended for new employees. This orientation
program describes what sexual harassment is, how it is damaging to the person being harassed, the
harasser, the workgroup and the organization, and what an employees rights and responsibilities are in
this area.
PATRONES - Derechos y responsabilidades. El hostigamiento sexual en el trabajo va más allá de un
asunto legal. Fundamentalmente es un problema de conducta. PATRONES se ocupa del reto que
presenta la conducta, dando al personal y a los ejecutivos la información que necesitan para prevenir el
hostigamiento sexual, y las herramientas que les pueden ayudar cuando ocurre algœn incidente. El
programa 1 "Cómo prevenir el hostigamiento sexual" y el programa 3 "Derechos y responsabilidades"
están en Español.
PATTERNS Training Scenes. These training scenes are intended to explore the behavioral side of
sexual harassment, arming employees and managers with the tools they need to effectively prevent
incidents in the first place, and to respond appropriately when they either feel harassed or are aware of
harassment occurring. Scenario #1 - The Habitual Harasser - sexual harassment by a coworker. Scenario
#2 - The Bully - same sex harassment by a coworker. Scenario #3 - The Smitten Harasser - sexual
harassment by a supervisor/manager. Scenario #4 - The Jilted Harasser - hostile environment
harassment and retaliation. Scenario #5 - The Ostrich - managers who won't intervene in harassment
situations. Scenario #6 - The Chameleon - managers who say one thing about harassment but do
another. Scenario #7 - The Mother Hen - over-reacting to a harassment report. Scenario #8 - The
Wounded Tiger - manager retaliation once charged with sexual harassment
Succeeding At Work - The Adventure Begins Aurora Award & International Cindy Award & American
Corporate Video Award Winner. The success of new employees is often determined in their first few
weeks at work. Once hired, it is essential that they clearly understand what is expected of them and
what they must do to succeed. Their orientation process must go beyond explaining benefits and
specific job skills. They need to understand the mission and culture of their organization and how they
fit in.Succeeding at Work - The Adventure Begins is intended to help new employees in public and
private sector organizations explore the behaviors and interpersonal skills that will be essential to their
success. After viewing the program and working through the printed support materials, employees will
have a clearer idea of...their organization's missiontheir performance objectivestheir organization's core
workplace valuespolicies on harassment and diversityappearance and punctuality standardsrespectful
communications issuescustomer service practicesthe need to take responsibility for their own success
Réussir dans son travail. Réussir dans son travail Cette production lauréate est conçue pour aider les
nouveaux employés des secteurs privé et public à explorer les compétences et comportements
interpersonnels essentiels à leur réussite.
El Éxito en el Trabajo – Empieza la Aventura. Esta producción, que ha recibido varios premios, ayuda a
que el personal de nuevo ingreso en las organizaciones pœblicas y privadas reafirmen las conductas y
habilidades interpersonales que serán esenciales para que tengan éxito en el trabajo.

Subtle Sexual Harassment - The Issue is Respect - Subtle Sexual Harassment is intended to take the
titillation out of sex harassment training and allow employees to go beyond the obvious cases most of
us already recognize as wrong. In so doing, we open our eyes and minds to the more subtle aspects and
impacts of our own behavior. Program 1, The Issue is Respect, tackles complex issues. What one
employee may consider sexual harassment, another may find perfectly acceptable. Both men and
women can be and are victims of hostile work environments and subtle Quid Pro Quo behavior. The
standards by which such behavior is measured are changing. Attorneys, psychologists, human resource
professionals and a troupe of exceptional actors take us through the legal, psychological, cultural and
moral issues.
El Acoso Sexual Encubierto. Este programa describe las diferentes posibilidades de acoso sexual y
distingue las que son obvias y que todo el mundo reconoce como equivocadas, de las encubiertas que
son difíciles de distinguir.

Subtle Sexual Harassment - Management's New Responsibilities. Subtle Sexual Harassment is intended
to take the titillation out of sex harassment training and allow employees to go beyond the obvious
cases most of us already recognize as wrong. In so doing, we open our eyes and minds to the more
subtle aspects and impacts of our own behavior. Program 2, Management's New Responsibilities, is an
extension of the first program in both style and content. We examine the legal liability issues and
questions of personal responsibility that managers and supervisors must face. We also explore how we
can create a workplace free of sexual harassment, the elements of a good sexual harassment policy and
how to handle complaints once they are received.
Subtle Sexual Harassment Training Scenes. Subtle Sexual Harassment Training Scenes consists of nine
workplace sexual harassment dramatizations, each followed by a discussion of the issues presented. The
social, legal and psychological impact of the events in each scene is examined, providing a forum for an
open exchange of information and opinions. The issues addressed include: pressure to conform to the
values of your teams; sexual talk as a form of harassment; dating among employees;
employee/supervisor relationships; discussing discomfort about a sexual issue; hazing or initiation rites;
fitting into nontraditional work environments; rumors and gossip as harassment; when customers harass
employees.
You Can STOP Harassment - Taking Responsibility - International Cindy Award Winner. What
distinguishes You Can STOP Harassment is its positive message. The programs in this series are not
about pointing fingers and assigning blame. We all share responsibility for stopping workplace
harassment. It isn’t easy work. The reasons for harassment are many and the roots run deep. Working
together, however, we can make great progress toward creating workplaces where people feel safe,
valued and free to do their best work.After viewing Program 1, Taking Responsibility, and working
through the printed support materials, participants should understand...what illegal harassment is and its
impact at work; the need to support our co-workers in facing up to harassment; how to confront
harassment to make it stop; how to defuse disrespectful or harassing situations; that not all harassment
is intentional; that it's the impact of our behavior that counts, not our intentions; the importance of
setting appropriate boundaries.
Usted Puede Detener el Acoso - Tomando la responsabilidad. Este programa está hecho para ayudar al
personal, a los supervisores, a los líderes de equipo y a los directores en las organizaciones del sector
público y privado a responsabilizarse para ayudar a terminar con todas las formas de acoso sexual en su
lugar de trabajo.
You Can STOP Harassment - The Responsible Leader - International Cindy Award Winner. What
distinguishes You Can STOP Harassment is its positive message. The programs in this series are not
about pointing fingers and assigning blame. After viewing Program 2, The Responsible Leader, and
working through the printed support materials, participants should understand... what illegal harassment
is and its impact at work; the need to support our co-workers in facing up to harassment; how to
confront harassment to make it stop; how to defuse disrespectful or harassing situations; that not all
harassment is intentional; that it's the impact of our behavior that counts, not our intentions; the
importance of setting appropriate boundaries; the importance of modeling appropriate behavior; the
liabilities managers and organizations face; how to handle a harassment complaint; the danger of
retaliation.
You Can STOP Harassment - Training Scenes. These training scenes are intended to encourage
employees, supervisors, team leaders and managers in public and private sector organizations to take
responsibility to help end all forms of harassment in their workplaces. The scenarios present familiar
situations of workplace harassment and strategies to stop the undesired behavior. You Can STOP
Harassment Training Scenes consists of seven dramatizations. Each addresses a different type of
workplace harassment. Scenario #1 - Sexual & gender harassment; Scenario #2 - Racial harassment;
Scenario #3 - Sexual orientation harassment; Scenario #4 - Religious harassment & retaliation; Scenario
#5 - Racial & sexual harassment; Scenario #6 - Ethnic & religious harassment; Scenario #7 - Same sex
harassment
The New Workplace - Making the Change. In the old workplace, we expected the work we did to stay
the same. Change happened when we changed our jobs. In the new workplace, we can expect the work
we do to continuously change in an ongoing effort to better serve our customers. We participate in a
dynamic, never ending process of learning. This extraordinary 2 video training series brings together a
distinguished collection of practitioners and researchers who are leading private and public sector
organizations through these fundamental transformations. CEO's, managers, line workers and
consultants discuss why these changes are occurring and how they impact employees and managers
alike, sharing their visions of how we can most benefit from the turbulence we find ourselves in.
Making the Change (for all employees) gives employees a sense of how the world of work has been
changing and how these changes can impact them. More importantly, it shows employees how they can
empower themselves to make the most of these changes and benefit from them. The program is divided
into major concept themes, and each of the segments is tied together by an animated folktale. A
distinguished collection of practitioners and In the old workplace, on change - join in conversation with
The New Workplace - Leading the Change. researchers - leaders we expected the work we did to stay
the same. Change happened when we changed our jobs. In the new workplace, we can expect the work
we do to continuously change in an ongoing effort to better serve our customers. We participate in a
dynamic, never ending process of learning. This extraordinary 2 video training series brings together a
distinguished collection of practitioners and researchers who are leading private and public sector
organizations through these fundamental transformations. CEO's, managers, line workers and
consultants discuss why these changes are occurring and how they impact employees and managers
alike, sharing their visions of how we can most benefit from the turbulence we find ourselves in.
Leading the Change (for organizational leaders), presents the challenges facing leaders in the dynamic,
rapidly changing workplaces of today. It presents leaders with information to help them provide
guidance to employees and to help them navigate the changes they personally must confront. The
program is divided into major concept themes, and each of the segments is tied together by an animated
folktale. A distinguished collection ofthe Right Doors - Telly Award- Winner,on change - join in
The Respectful Workplace - Opening practitioners and researchers leaders International Cindy
Award Winner. While the media has focused on the spectacular but very rare instances of lethal
workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of
hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees,
managers and customers. So are the victims. They are us. Unlike the rare, extreme cases, the more
common manifestations of workplace violence take a daily toll on most workplaces. The Respectful
Workplace is a resource designed to help organizations put an end to this other violence - the
destructive conflicts that affect us all. Program 1, Opening the Right Doors (25 minutes) teaches
employees skills for dispute resolution and diffusing hostility. We learn to take responsibility for
eliminating intimidation, bullying and harassment from our workplace culture.
El Respeto en el Lugar de Trabajo – Programa 1. Esta es una serie de tres partes diseñada para ayudar a
que las organizaciones enfrentar los valores y las conductas que pueden permitir que los conflictos
aumenten y se conviertan en situaciones negativas y hasta peligrosas.
The Respectful Workplace - Conflict Management Training Scenes. The Respectful Workplace -
Conflict Resolution Training Scenes is intended to provide trainers, managers and employees with a
resource to use in developing conflict resolution skills. The scenes will help employees and supervisors
diffuse difficult situations, avoid escalation, improve individual and team performance, and know when
a hostile interaction crosses the line and becomes a safety issue.The Respectful Workplace - Conflict
Resolution Training Scenes consist of six dramatizations, each followed by a discussion of the issues
presented.The issues addressed include:valuing differences among team memberskeeping stereotypes
from coloring perceptionscommunicating to diffuse hostile situationsworking together in a downsizing
organizationmediating disputes between employeessettling conflicts that have become
personalclarifying organizational valueslooking to our interests, not our positionsresolving conflicts
between employees and their supervisorshearing the other side in a dispute identifying help within your
organizationconflits. Les scènes de formation Tensions et conflits comportent six capsules qui aideront
Tensions et
les employés et superviseurs à dissiper les situations difficiles, à éviter l'escalade, à améliorer les
performances d'équipe et individuelle et à reconnaître une interaction hostile dépassant les limites et
devenant une menace à la sécurité.
Ouvrir les bonnes portes. Un milieu de travail respectueux - Redéfinir la violence au travail. Nous
devons nous demander des questions difficiles afin de découvrir les vraies raisons de la violence en
milieu de travail. Comment vais-je me comporter avec vous? Je m'attends à ce que vous agissiez avec
moi de quelle façon? Quelles valeurs organisationnelles existent derrière notre comportement? Qui a la
responsabilité de définir ces valeurs? Comment pouvons-nous améliorer ces valeurs pour s'assurer que
les comportements en milieu de travail soient respectueux? La vidéo Ouvrir les bonnes portes vous
aidera à aborder ce sujet.
The Respectful Workplace - Diffusing Hostility Through Customer Service - Telly Award Winner,
International Cindy Award Winner. While the media has focused on the spectacular but very rare
instances of lethal workplace violence, the reality in most workplaces is very different. We deal with
daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators
are employees, managers and customers. So are the victims. They are us. Unlike the rare, extreme cases,
the more common manifestations of workplace violence take a daily toll on most workplaces. The
Respectful Workplace is a resource designed to help organizations put an end to this other violence - the
destructive conflicts that affect us all. Program 2, Diffusing Hostility through Customer Service (25
minutes), takes a strong customer service training approach to the issue of working with hostile
customers. Important communications skills are taught which will help employees turn difficult
customer service challenges around. However, where abusive customers cross the lines of acceptable
behavior, employees are empowered to put their physical and emotional safety first.
The Respectful Workplace - Customer Service Training Scenes. Diffusing Hostility - Customer Service
Training Scenes is intended to provide trainers, managers and employees with powerful tools that can
stimulate discussion around the complex issues of dealing with hostile customers. The scenes will help
customer service personnel develop skills to calm difficult situations, win the customer back into a
respectful relationship, identify where organizational procedures negatively impact customer service,
provide positive alternatives for angry customers, and know when a hostile customer crosses the line
and becomes a safety risk. Diffusing Hostility - Customer Service Training Scenes consist of four
workplace dramatizations, each followed by a discussion of the issues presented. These include:
recognizing a customer's hot buttons; showing a customer that you hear them and you care about their
concerns; keeping organizational procedures from angering a customer; determining a customer's needs;
providing creative alternatives to meet customer needs; keeping the customer informed; putting
customer and employee safety first.
El Respeto en el Lugar de Trabajo – Programa 2. Esta es una serie de tres partes diseñada para ayudar a
que las organizaciones enfrentar los valores y las conductas que pueden permitir que los conflictos
aumenten y se conviertan en situaciones negativas y hasta peligrosas.




Le service client. Les scènes de formation Le service client montrent quatre capsules qui aideront le
personnel du service à la clientèle à développer les compétences pour apaiser les situations difficiles,
regagner la confiance du client en rétablissant un climat de respect, identifier quelles procédures
organisationnelles influencent négativement le service à la clientèle, offrir des alternatives positives aux
clients en colère et savoir quand un client hostile dépasse les bornes et devient une menace pour la
sécurité.
The Respectful Workplace - Managing Harmony - Telly Award Winner, International Cindy Award
Winner. While the media has focused on the spectacular but very rare instances of lethal workplace
violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility,
intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and
customers. So are the victims. They are us. Unlike the rare, extreme cases, the more common
manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace
is a resource designed to help organizations put an end to this other violence - the destructive conflicts
that affect us all. Program 3, Managing Harmony (26 minutes), defines the role leaders must play in
creating and supporting a non-violent, respectful workplace. We explore the organizational costs of
inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization's
values, how conflict can be a positive force, and the organization's responsibility to provide effective
avenues for dispute resolution.
El Respeto en el Lugar de Trabajo – Programa 3. Esta es una serie de tres partes diseñada para ayudar a
que las organizaciones enfrentar los valores y las conductas que pueden permitir que los conflictos
aumenten y se conviertan en situaciones negativas y hasta peligrosas.
Au cours des prochaines années, la génération Y constituera 38% de tous les employés. Ils sont
intelligents, s’adaptent facilement, énergiques, compétents et désireux de faire leur marque. En même
temps, ces jeunes font les choses différemment et entrent dans le monde du travail avec beaucoup
d’attentes et une culture qui est peu familière aux collègues plus âgés.

Pour vous aider à mieux comprendre ce qui s’annonce et à vous préparer à la tâche d’embaucher, de
motiver et de canaliser de manière productive les énergies de ces nouveaux salariés, nous avons créé
GÉNIAL!, un programme de formation en 2 parties.

La partie 1, La nouvelle génération au travail présente 24 salariés de la Génération Y pris dans un large
éventail d’environnement de travail, qui expliquent ce qu’est cette nouvelle génération et ce qu’ils
veulent pour réussir. La partie 2, Embaucher la Génération Y présente 5 directeurs, patrons et
consultants d’entreprise qui présentent leurs points de vues sur les défis et les opportunités que la
nouvelle génération présente aux employeurs.

¡GENIAL! consiste de dos segmentos de video. La Parte 1, ―Una nueva generación en el trabajo‖
presenta a 24 trabajadores de la Generación ―Y‖ de un amplio rango de ambientes de trabajo que
explican quiénes son los miembros de esta generación y lo que necesitan para ser exitosos. La parte 2,
"Cómo relacionarse con la generación "Y", presenta a 5 ejecutivos de negocios, empresarios y
consultores que nos ofrecen su visión sobre los retos y oportunidades que la nueva generación aporta a
sus empleadores.

Estos dos programas de 10 minutos cada uno, presentados juntos, ofrecen reflexiones interesantes sobre
lo que hace que la generación "Y" vibre y cómo se le puede ayudar a tener éxito. ¡GENIAL! intenta
estimular el diálogo y la conversación dentro de su empresa para incorporar del mejor modo posible la
energía, la inteligencia y las habilidades que la Generación ―Y‖ puede ofrecer. También esperamos
poder ofrecer a los gerentes y a los colegas mayores algunos perspectivas que les ayudarán a dirigir y a
colaborar mejor con esta nueva generación de colaboradores.

e-mail Essentials - American Corporate Video Award Winner, International Cindy Award Winner.
Since the beginning of history, we humans have found ever more effective ways of communicating with
each other. Now e-mail, the fastest and most powerful communications tool ever, has arrived and with it
a complex array of legal and interpersonal issues.Organizations are struggling with what is appropriate
and inappropriate personal use of business e-mail. What (if any) privacy can we expect from this
technology? What are the legal liability issues?E-mail essentials (28 minutes, Management version) is
intended to help employees in public and private sector organizations think through the appropriate and
inappropriate uses of this powerful communications tool. After viewing the program, employees will
have a clearer idea of...how e-mail workswhat if any privacy you can anticipatewhat if any personal uses
of an organization's e-mail are appropriatesome of the rules of e-mail etiquettethe illegality of e-mail
harassmentconfidentiality concernsdisclosure issues (public sector version)
PATTERNS – Preventing Sexual Harassment - Training Media Review: Best Harassment Training
Program - Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral
problem. PATTERNS Interactive takes on the behavioral challenge, arming employees and managers
with the information they need to prevent sexual harassment and the tools that will help them to
respond when incidents occur. Program 1, Preventing Sexual Harassment (60 minutes), looks at four
common patterns of inappropriate behavior: the habitual harasser, the smitten harasser, the bully and the
jilted harasser. How we respond to harassment will be most effective when we recognize why the
behavior is occurring. This program arms employees with information and insights to help them
determine the best way to get the behavior to stop. A series of dramatizations bring each pattern to life.
Attorneys, human resource professionals and a troupe of exceptional actors take us through the legal,
psychological, cultural and moral issues in the interactive online course.
PATTERNS - Responding to Sexual Harassment - Training Media Review: Best Harassment Training
Program. Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral
problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the
information they need to prevent sexual harassment and the tools that will help them to respond when
incidents occur. Program 2, Responding to Sexual Harassment (60 minutes), is an extension of the first
program in both style and content, and we recommend that managers view both parts of the series.
Program 2 examines the legal liability issues and questions of personal responsibility that managers and
supervisors must face. Using dramatizations, we explore different patterns of how managers often
respond to sexual harassment incidents, including the ostrich, the chameleon, the wounded tiger and the
mother hen and present more effective alternatives. Finally we discuss how incidents should be
investigated and best resolved in this interactive, online program.

								
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