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EMPLOYEE BENEFITS ASSISTANCE DIRECTORY (DOC)

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					                       EMPLOYEE BENEFITS ASSISTANCE DIRECTORY
                                Main Number: 210-804-7231 Fax Line: 210-804-7014
                                     www.neisd.net/risk Email: eb@neisd.net


                                      MEDICAL PLANS

               Action                              Contact           Extension/Phone #
Membership Processing/Billing         Sheryl Silvas                          351
                                      Marichu Duka                           352
Eligibility/Coverage                  Elizabeth Sanchez                      350
                                      Lety Hernandez                         349
COBRA (Continuation of Coverage)      Sheryl Silvas, Certified               351
                                      Marichu Duka, Classified               352
Payroll Deductions/Premiums           Sheryl Silvas, Certified               351
                                      Marichu Duka, Classified               352
I D Cards/PCP Changes                 Blue Cross Blue Shield            1-800-521-2227
                                      HMO Blue Texas                    1-877-299-2377
Claims Assistance                     Blue Cross Blue Shield            1-800-521-2227
                                      HMO Blue Texas                    1-877-299-2377


                                HOSPITAL INDEMNITY PLAN

               Action                              Contact           Extension/Phone #
Eligibility/Coverage                  Lety Hernandez                         349
Claim Forms – Intranet                Lety Hernandez                         349
                                      Risk Management Receptionist           239
Claim Processing                      Lety Hernandez                         349


                                       DENTAL PLAN

               Action                              Contact           Extension/Phone #
Membership Processing/Billing         Sheryl Silvas                          351
                                      Marichu Duka                           352
Eligibility/Coverage                  Elizabeth Sanchez                      350
                                      Lety Hernandez                         349
COBRA (Continuation of Coverage)      Sheryl Silvas, Certified               351
                                      Marichu Duka, Classified               352
Payroll Deductions/Premiums           Sheryl Silvas, Certified               351
                                      Marichu Duka, Classified               352
I D Cards                             CompBenefits Insurance            1-800-342-5209
                                      www.compbenefits.com
Claims Assistance                     CompBenefits Insurance            1-800-342-5209


                                               1                                    1/19/2011
                          EMPLOYEE ASSISTANCE PROGRAM

                Action                          Contact       Extension/Phone #
Services                           Deer Oaks                       615-8880
                                   www.deeroaks.com             1-800-396-2467
Eligibility/Coverage               Elizabeth Sanchez                 350
                                   Lety Hernandez                    349
COBRA (Continuation of Coverage)   Sheryl Silvas, Certified          351
                                   Marichu Duka, Classified          352


                         AMERICAN NATIONAL LIFE INSURANCE

                Action                          Contact       Extension/Phone #
Membership Processing/Billing      Sheryl Silvas                     351
                                   Marichu Duka                      352
Eligibility/Coverage               Elizabeth Sanchez                 350
                                   Lety Hernandez                    349
Beneficiary Changes                Receptionist                      239
                                   Sheryl Silvas, Certified          351
                                   Marichu Duka, Classified          352
Payroll Deductions/Premiums        Sheryl Silvas, Certified          351
                                   Marichu Duka, Classified          352
Certificate/Policy                 American National            1-800-899-6803
                                   Lety Hernandez                    349
                                   Elizabeth Sanchez                 350
Claims Assistance                  Elizabeth Sanchez                 350
                                   Lety Hernandez                    349


                                   CAFETERIA PLAN

                Action                          Contact       Extension/Phone #
Enrollment/Election Changes        Elizabeth Sanchez                 350
                                   Lety Hernandez                    349
                                   Sheryl Silvas                     351
                                   Marichu Duka                      352




                                            2                               1/19/2011
                 UNUM PROVIDENT – DISABILITY INCOME REPLACEMENT

                 Action                         Contact           Extension/Phone #
Membership Processing/Billing      Sheryl Silvas, Certified              351
                                   Marichu Duka, Classified              352
Eligibility/Coverage               Elizabeth Sanchez                     350
                                   Lety Hernandez                        349
Payroll Deductions/Premiums        Sheryl Silvas, Certified              351
                                   Marichu Duka, Classified              352
Certificate/Policy                 Highlander Financial             1-800-992-9642
Claim Forms                        Receptionist                          239
                                   Lety Hernandez                        349
                                   Elizabeth Sanchez                     350
Claim Submission                   Esther Vasquez/Payroll Dept.    804-7060 ext. 359
Claims Assistance                  Highlander Financial             1-800-992-9642


                            CATASTROPHIC SICK LEAVE BANK

                 Action                         Contact           Extension/Phone #
Enrollment                         Elizabeth Sanchez                     350
                                   Lety Hernandez                        349
Membership/Coverage Questions      Elizabeth Sanchez                     350
                                   Lety Hernandez                        349
Claim Forms – Intranet             Elizabeth Sanchez                     350
                                   Lety Hernandez                        349
Claim Processing                   Elizabeth Sanchez                     350
                                   Lety Hernandez                        349


                       TEACHER RETIREMENT SYSTEM OF TEXAS

                 Action                         Contact           Extension/Phone #
Exit Interview                     Elizabeth Sanchez, Certified          350
                                   Lety Hernandez, Classified            349
Retirement Questions               Elizabeth Sanchez                     350
                                   Lety Hernandez                        349
Verification of Service Forms      Elizabeth Sanchez                     350
Beneficiary Designation/Change     Receptionist                          239
Forms - Intranet
Refund Request Form                Receptionist                          239
General Information                TRS – Austin                     1-800-223-8778
www.trs.state.tx.us                Elizabeth Sanchez                     350


                                            3                                    1/19/2011
                      EMPLOYEE CHANGES & MISCELLANEOUS

                 Action                             Contact       Extension/Phone #
Name Changes                           Human Resources                  804-7025
Address Changes                        Human Resources                  804-7025
Death Claim Assistance                 Elizabeth Sanchez                   350
Job Status Changes – Benefits        Elizabeth Sanchez                    350
                                     Lety Hernandez                       349
Leave of Absence – Benefit Questions Lety Hernandez                       349
Continuation of Benefits Form        Elizabeth Sanchez                    350
-COBRA/Premium Payments              Sheryl Silvas, Certified             351
                                     Marichu Duka, Classified             352
Cancer Plan – Eligibility/Coverage   Elizabeth Sanchez                    350
                                     Lety Hernandez                       349
                  - Coverage/Claims  Duane Todd                         691-2455
Tax Sheltered Annuities – Questions  JEM Resources, Inc.             1-800-943-9179
                                     Elizabeth Sanchez                    350
www.jemtpa.com                       Lety Hernandez                       349
Tax Sheltered Annuities – Deductions Payroll Department                 804-7060
and Changes
First Mark Credit Union – Forms      Payroll Department                 804-7060
First Mark - Deductions
U. S. Savings Bonds                  Payroll Department                 804-7060
Intranet                               Elizabeth Sanchez                   350


                                EMPLOYEE BENEFITS STAFF

              NAME                           TITLE              Extension/Phone #
Marichu Duka                     Employee Benefits Specialist    804-7235 Ext. 352

Lety Hernandez                   Employee Benefits Specialist    804-7231 Ext. 349

Elizabeth Sanchez                Employee Benefits Specialist    804-7232 Ext. 350

Sheryl Silvas                    Employee Benefits Specialist    804-7235 Ext. 351

Steve Tovar                      Employee Benefits Manager       804-7230 Ext. 240

Dan Villarreal                   Director of Risk Management     804-7233 Ext. 241




                                                4                                    1/19/2011

				
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