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					Foreign Exchange    Travel Management      Holidays
                                          Holidays     MICE       Insurance




                          Welcome to the World of
              Thomas Cook ( India ) Ltd

                   Travel Corporation (India) Ltd
                    Meetings Incentives Conferences Exhibitions

                                        An Overview
Foreign Exchange   Travel Management       Holidays
                                          Holidays              MICE              Insurance




   ABOUT TCI -                   Trust, Commitment, Innovation

   •   For more than 47 years, TCI has been a widely recognized and respected brand in
       travel and tourism. It is India's premier travel organization offering extensive
       national and international services under one roof.

   •   TCI has been in the business of Destination Management since 1966. With four
       decades of M.IC.E experience, covering all aspects, it has enriched TCI with a
       valuable experience to contribute successfully to major International Conferences.

   •   We guarantee a high quality, cost effective approach to produce professionally
       managed Events. TCI’s M.I.C.E division enables the conference organizers to deliver
       the industry’s leading technical program.

   •   With team strength of around 800 professionals, TCI is by far the most important
       Destination Management company in India. It is also a member of AFTA, ASTA,
       IATA, IATO, ICCA, JATA, PATA, TAAI, UFTAA and USTOA.
Foreign Exchange   Travel Management    Holidays
                                       Holidays    MICE          Insurance




   TCI – Awards & Recognitions
   • Recipient of the National Tourism Award every year since 1976 in
     the category I. Including Best MICE Company

   • Recipient of “Outstanding Sales Performance Awards” from different
     Airlines.

   • Recipient of the Shyam Poddar Trophies for “Pioneering New Areas
     in Tourism”

   • Recipient of Hospitality India Annual International Awards 2007 for
     Outstanding Performance in Inbound Tourism

   • Winner of a silver Lion at Cannes 2007 for Print Advertisement. The
     ad showcased Honeymoon holidays in India with TCI
Foreign Exchange   Travel Management    Holidays
                                       Holidays       MICE           Insurance




                            Advantage TCI
   •   Partnering with the Numero Uno DMC of India
   •   4 decades of industry experience
   •   Expertise in travel budget management
   •   Extensive network at your service
   •   Purchasing power due to size of operation
   •   Information & services to improve your productivity
   •   Innovative cost effective solutions
   •   Quality Assurance Cell maintaining strict quality standards (tour
       feedback tracking mechanism)
   •   Civil liability insurance of USD 1.25 million.
   •   Relationship with the tourism bodies.
   •   24 X 7 client support office.
   •   Airport representatives with valid airport passes.
Foreign Exchange   Travel Management    Holidays
                                       Holidays                  MICE           Insurance




                       TCI India Network



                                                       Agra                 Jodhpur
                                                   Ahmedabad                Kolkata
                                                   Aurangabad              Lucknow
                                                    Bangalore              Mumbai(3)
                                                    Vadodara                 Patna
                                                      Kochi                  Pune
                                                     Chennai                 Surat
                                                     Delhi( 3)          Tiruvananthapu
                                                       Goa                    ram
                                                   Hyderabad                Udaipur
                                                      Jaipur                Varanasi
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                                       Holidays            MICE              Insurance




                      GLOBAL NETWORK




    Barcelona           London                                    Toronto
    Frankfurt           Madrid                     Tokyo          New York
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                                       Holidays      MICE           Insurance




       Some Major Events Handled by TCI
   • Volvo Ocean Race( In December)                 2008    Cochin
   • APICON                                         2008    Cochin
   • 2nd International Conference on                2007    New Delhi
     Services Management
   • Tri Annual Global Convention and               2007    New Delhi
     Executive Council Meeting
   • Aerodrome India                                2006    New Delhi
   • ICMRBS                                         2005    Hyderabad
   • FDI Annual World Dental Congress               2004    New Delhi
   • 51st PATA Annual Conference (Min. of Tourism) 2002     New Delhi
   • Asia Pacific Region Microcredit Summit         2001    New Delhi
   • 21st Asia Pacific Forex Congress               2000    New Delhi
   • 12th World LP Gas Forum Conference & Exhibition1999    New Delhi
 Foreign Exchange       Travel Management           Holidays
                                                   Holidays            MICE             Insurance




                            Operational Profile

                                  Destination Management


                                            Chief Co-ordinator




 Website
    and           Hotel    Transport         Airport       Venue     Exhibition  Cultural
                                                                                               F&B
Registration   Management Management        Reception    Management Management Programme
                                                                                            Incharge
Management      Incharge   Incharge         Incharge      Incharge   Incharge   Incharge
 Incharge




     A              B           C              D               E         F         G            H
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                                       Holidays       MICE           Insurance




                   Website Management
          Travel Corporation of India has its separate website for MICE
                           www.tciconferences.com

   The Web site can be an important vehicle for communicating
   information such as:
   • The themes, sub-themes, keynote speakers, date, program of the
      event.
   • Registration mainly for Conference (which might include dates, fees,
   • payment methods, registration form, online registration)
   • Accommodation and travel.
   • Online booking.
   • Exhibition space booking.
   • Sponsorship options.
Foreign Exchange    Travel Management           Holidays
                                               Holidays                MICE                 Insurance




                    Registration Management Incharge




 Spot Registration                                   Pre- Registration           Kit Distribution
                               IT Incharge
     Incharge                                            Incharge                    Incharge



 Staff 1      Staff 2      Staff 1      Staff 2      Staff 1      Staff 2       Staff 1       Staff 2




Volunteers    Volunteers                             Volunteers   Volunteers   Volunteers    Volunteers
                           Volunteers   Volunteers
& Hostess     & Hostess                              & Hostess    & Hostess    & Hostess     & Hostess
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                                       Holidays    MICE   Insurance




                    Registration Module
   • Pre Registration

   • Obtain a list of the delegates who have been sent the final
     invitation from OC
   • Correspond with the delegates
   • Pre registration of the delegates – online
   • Preparation of individual docket for each registered
     delegate
   • Submission of list of registered delegates to the OC.
   • Answering queries from potential and other persons
     relating to the Symposium activities.
Foreign Exchange   Travel Management    Holidays
                                       Holidays    MICE   Insurance



         Registration Management -
                           Online
   TCI has its own specialized
    Registration Software Package for
    online conference registration.

   TCI will look after all delegates
    database by registering them either
    online or offline through the Hi-Tech
    Event Registration System (ERMS)

   Delegates can pay their registration
    fee, if any, by credit card (VISA,
    MASTER & American Express)
    through Secured Payment Gateway
    provided on web site offered by the
    TCI.
Foreign Exchange   Travel Management        Holidays
                                           Holidays    MICE   Insurance



         Registration Management -
                          On Spot
   TCI will look after all delegates       database
    by registering them either online or offline
    through the Hi-Tech Event Registration
    System (ERMS)


   Delegates will have the option of paying
    the registration fee, if any, through credit
    card     (VISA,    MASTER          &   American
    Express) or in cash at the Cash Counter of
    TCI.
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                                         Holidays          MICE           Insurance




                   Registration / Welcome area
       Each Desk would have the following dedicated resources:

                   a) Female Hostess

                   b) Badges to be issued to all the delegates to confirm attendee
                     participation

                   c) Basic Stationary

                   d) Delegate Accreditations

                   e) Delegate Kit – comprising of:
                       – Event Agenda
                       – Welcome letter
                       – Giveaways & other collaterals
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                                             Holidays               MICE               Insurance




                          Hotel Management Incharge




Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant




        V1         V2       V1          V2      V1       V2        V1        V2        V1          V2



V1      V2         V1     V2            V1     V2        V1       V2          V1       V2

               ( V1 – Volunteer 1 )                  ( V2 – Volunteer 2 )
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                                       Holidays    MICE   Insurance



 Hotel Management –
        Guest Facilitation Desks
  All the hotels will have Guest Facilitation
 Desks, manned by specially trained volunteers
 of TCI for assisting delegates.

  Delegates   to be provided information
 regarding the shuttle movement & other
 conference related programme through these
 counters.

  Optional tours to be co-ordinated through
 the Guest Facilitation Counters.

  Balance    payment, if any, can also be
 collected through these counters.
Foreign Exchange   Travel Management    Holidays
                                       Holidays    MICE   Insurance



     Hotel Management – Online Booking
 TCI    has its own specialized
accommodation reservation Module
for online booking.

Delegatescan choose the desired
accommodation from listed hotels.

Delegates have the option of paying
online through VISA, MASTER,
American Express credit card, via
secured payment gateway of ICICI
Bank.

Online  database is collected for
smooth co-ordination with the hotels.
Foreign Exchange   Travel Management         Holidays
                                            Holidays               MICE           Insurance




                    Transport Management Incharge



           1st Asst. (VIPs Movement)                       2nd Asst. (Shuttle Movement)




    Staff 1        Staff 2        Staff 3               Staff 1    Staff 2      Staff 3




                                       Volunteers
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                                       Holidays      MICE   Insurance



        Transport Management - Delegates
    All delegates to be provided arrival / departure
   transfers using air conditioned coaches / micro vans,
   depending upon the number of delegates arriving by
   a particular flight.

    All coaches / micro vans would be escorted by
   trained volunteers, for providing smooth check in to
   the delegates at the hotels.

    Delegates  to be provided with the information
   regarding the shuttle movement from their
   respective hotels to the venue & back.

    Arrangements    for all the delegates for transfer
   from hotel / venue to the cultural evening / gala
   dinner & back to their respective hotels.
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                                              Holidays              MICE    Insurance



              Transport Management – VIPs
       All    VIPs to be provided arrival / departure
      transfers using air conditioned cars.

       VIPs       shall   be provided with dedicated cars, if
      required, for local running within the city limits.

       All the VVIP car drivers to carry mobile phones for
      easier connectivity.

       Special car labels for the VIPs to ensure easier &
      faster entry to the venues of all the functions.

       Dedicated          staff   to     supervise       the   transport
      movement of all the VIPs.
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                                                  Holidays                   MICE               Insurance




                             Airport Reception Incharge



               1st Asst. ( Delegates )                            2nd Asst. (VIPs)



            Airport Asst         Transport Asst               Airport Asst          Transport Asst




           1       2                3        4                1     2                  3        4




                                           Volunteers
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                                       Holidays    MICE   Insurance




Airport Management -
Reception Counters
   Special airport reception counters will
    be operated by TCI for assisting
    delegates and other visitors.
   These counters will be manned by well
    trained dedicated representatives of
    TCI.
   Special attention will be paid to the
    VIPs during their transit from the
    airport.
Foreign Exchange     Travel Management            Holidays
                                                 Holidays                 MICE             Insurance




                             Venue Management Incharge




 Incharge Audio Visual                   Incharge Secretariat                    Incharge Security




 Staff 1           Staff 2                Staff 1             Staff 2       Staff 1         Staff 2




 Volunteers        Volunteers       Volunteers               Volunteers
                                                                            Volunteers      Volunteers
 & Hostess         & Hostess        & Hostess                & Hostess
Foreign Exchange   Travel Management    Holidays
                                       Holidays    MICE   Insurance




 Venue Management - AV Requirement
    Audio  Visual equipments will be
   provided as per requirement.

    Dedicated    technicians will       be
   available on spot for assistance.

    Standby  arrangements for the
   equipments to be provided at the
   venue.

    Experienced   staff of TCI will
   coordinate with various vendors to
   ensure smooth functioning of the AV
   equipments.
Foreign Exchange   Travel Management    Holidays
                                       Holidays    MICE   Insurance




     Venue Management - Secretariat
  The     onsite conference secretariat
 will be made fully operational two
 days before the conference.

  Secretariat     will have necessary
 office equipment including dedicated
 telephone/fax lines.

  Experienced staff will be provided
 for the secretariat and a dedicated
 coordinator from TCI will look after
 the functioning.
Foreign Exchange   Travel Management    Holidays
                                       Holidays        MICE   Insurance



 Venue Management –
 Information/Service Counters
         Information   counters for assisting the
        guests to be provided at the venue.

         Experienced staff will be available at the
        counters to handle enquiries regarding the
        logistical arrangements of the meeting,
        transport related enquires, details of the
        evening program, if any

         Separate  counters to handle foreign
        exchange requirements of the guests.

         Separate    counter      for    making
        local/STD/IST calls, shall be provided at
        the venue.
Foreign Exchange    Travel Management    Holidays
                                        Holidays    MICE   Insurance




            Venue Management – Security
  24     hrs Private security arrangements
 would be provided at the venue.

  One      security operations center will be
 provided at the venue to assist visitors with
 regard to security issues.

  Separate        security arrangements will be
 made for the social evenings and gala dinner.

  Uniformed        guards will be deputed at all
 the major entrances to the venue in order to
 check any kind of unauthorized entry to the
 meeting areas.
Foreign Exchange     Travel Management           Holidays
                                                Holidays                 MICE                Insurance




                       Exhibition Management Incharge




    Fabrication                Man Power                    Decoration                Security
     Incharge                   Incharge                     Incharge                 Incharge



Staff 1      Staff 2       Staff 1       Staff 2       Staff 1     Staff 2      Staff 1         Staff 2




Volunteers   Volunteers                               Volunteers   Volunteers
                          Volunteers     Volunteers                             Volunteers    Volunteers
& Hostess    & Hostess                                & Hostess    & Hostess
 Foreign Exchange   Travel Management    Holidays
                                        Holidays    MICE   Insurance




      Exhibition Management –
      Fabrication
Special arrangements shall be made for
erection of exhibition stalls, at the venue.

 Arrangements for poster display, with
lighting arrangements.

 Special  Arrangements with Jeena &
Company for cargo clearance for
exhibition display material.

 Assistants can be provided, on request,
at the time of unwinding & winding up.

 Entire   operations will be under
supervision of experienced staff from
TCI.
Foreign Exchange   Travel Management      Holidays
                                         Holidays    MICE   Insurance




            Exhibition Management –
                             Staffing
  TCI   can make arrangements                 for
 hostesses for the stalls.

  Special  arrangements for providing
 foreign language speaking hostesses.

 Arrangements      can         be     made    for
 providing interpreters.

  Arrangements for providing attendants
 at the stalls.

  Dedicated staff from TCI to look after
 the staffing requirements
Foreign Exchange   Travel Management    Holidays
                                       Holidays      MICE   Insurance




            Exhibition Management –
                             Security
   24  hrs security arrangements would be
   provided at the exhibition venue.

    Uniformed guards will be deputed at all the
   major entrances to the exhibition venue in
   order to check any kind of unauthorized entry
   to the exhibition areas.

    One   security operations center will be
   provided at the venue to assist exhibitors with
   regard to security issues.
Foreign Exchange     Travel Management        Holidays
                                             Holidays    MICE             Insurance



               Cultural Program Management -
                          Manpower
                          Cultural Programme Incharge




           Staff 1                         Staff 2              Staff 3




                                         Volunteers
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                                       Holidays    MICE   Insurance




  Cultural Program Management
           – Dance & Theme Nights
        • Classical dances – Kathak, Katha
            kali, Bharat Natyam and other
            musical Programmes
        • Arrangements for Cultural
            Evening, & Theme Nights.
        • Special arrangements for
            lighting & decoration can be
            made for theme nights.
        • Sitting arrangement & venue
            management to be coordinated
            by dedicated staff from TCI.
Foreign Exchange   Travel Management    Holidays
                                       Holidays    MICE   Insurance




  Cultural Program Management
                    – Gala Dinner
        • Special arrangements for the
          Gala Dinner, either at the
          hotel or in a banquet hall.
        • Special arrangements for
          dinner at a lawn / farm house.
        • Arrangement can be made for
          sit down dinner or casual
          sitting. Special menu, as per
          the requirement, for the Gala
          Dinner.
        • If desired, arrangements can
          be made for the bar counter at
          the venue.
        • Security arrangement at the
          venue
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                                       Holidays    MICE   Insurance



      Food and Beverage
      Arrangements
     • Confirm function space on a
         definite basis
     • Estimated Attendees
     • Finalization of different menus
       for different days.
     • Placement of Welcome Banner
     • Type of liquors to be served
     • Attractive settings and crowd-
         pleasing entertainment
     • Setting up of definite start and
         finish times, especially for bar
     • service
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                                           Holidays     MICE           Insurance




            F & B Management - Manpower
                         F& B Management Incharge




        Incharge for Lunch                             Incharge for Dinner



      Asst. 1      Asst. 2                             Asst. 1    Asst. 2




                                       Volunteers
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                            Service Quality
   • Central Team located at HO
   • Responsible for developing service quality procedures catering to
     customer’s pre as well as post tour need
   • Responsible for resolving customer complaints
   • Initiators of the Seamless Customer Service initiative
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                                       Holidays    MICE   Insurance




                         THANK YOU

				
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