The Hard Close feature allows the administrator or co-administrator to lock all claims,
payments, refunds, and adjustments that fall within the specified time frame. The Hard
Close can be used for any date range that a practice chooses, and should always be used
to lock claims prior to running any financial reports for the period.
The Hard Close cannot be undone. The only way to alter financial information for a
claim or claims that have been hard closed is to void the initial claim and recreate a new
one. This may be done by posting manually or by using the Void and Recreate feature.
The Void and Recreate feature voids the original claim and generates two new claims:
the first claim voids all the financial transactions for the original claim and is posted in
the current, open billing period with financial totals that effectively cancel out the
transactions. The new claim is editable and is generated in the current, open billing
period with all original claim data but with a new claim date and number.
Careful consideration is recommended before changing to the Hard Close methodology.
It has been created to perform more like traditional Practice Management Systems and
prevent previous months’ financial data from shifting.