Demand Refund Faulty Work - Excel by wfd75777

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									                Name of Distribution Licensee:          MGVCL
                Quarter :     Apr-June-09
                Year :         2009-10

                Performa - SoP 001: Fatal and Non-fatal accident report


                                         NUMBER OF ACCIDENTS FOR THE QUARTER Apr-Jun
                                  Name of                                               Cumulative since the
                   Sr.No         Area/Circle       No of accidents in the quarter        first quarter of the
                                              Departmental             Outside
                                                FH     NFH      FH        FA      NFH   FH        FA       NFH
                      1         Baroda (O&M)       0        1        3       0        1  3         0        2
                      2          Baroda City        0       0          0     0       0     0       0       0
                      3            Anand            1       4          3     3       1     4       3       5
                      4            Godhra           1       2          2     7       5     3       7       7
                                    TOTAL           2       7          8    10       7    10      10      14




caca00a0-e2ea-425a-8b87-4d54c5773dab.xls                     SoP 001 qtr
          Performa – SoP 002: Action taken report for safety measures complied for the accidents occurred

          2009-10     april -june 2009 Q2

               -1                      -2                          -3                 -4                                     -5                                         -6


               Sr.      Location of Accident                    Date of           Type of                                                                       Findings of
                                                                                                                 Cause of Accident
               No      and details oft eh victim              occurrence         Accident                                                                       CEI / EI / AEI


                                                                                 NON FATAL
                1                  Nathkuva                     17/4/09           HUMAN                            LT COND SNAPPED                                    done

                2                   Gariyal                     9/4/2009        FATAL ANIMAL         LEKAGE CURRENT THROUGH CEILING FAN                               done
                                                                                 NON FATAL
                3                    Katol                      23/5/09          HUMAN(02)               LEKAGE CURRENT THROUGH L T LINE                              done
                                                                                                 live wire broken due to falling of neem tree branch on 11
                     2 NOS OF COW SH. B V Bharwad at                                                  kv hanselia fdr. Cows came in contact of wire &
                4             vill: thanasavli                 11/6/2009          fatal animal                          electrocuted                               not visited

                                                                                                    Sh. H S Shaherawala started inverter caused return
                                                                                                  power on LT LINE on neutral wire which passed through
                5       1 no of goat of Sh. R H Shaikh          15/06/09          fatal animal   earthing of DP str. Goat passing nearby got electic shock         not visited
                                                                                                    Fell from shackle pole on stay wire during attending
                                                                                                 complaint of current leakage & hence 11KV jumper come
                     Baraiya Ganpatbhai Virabhai (Helper)                                          into contact with stay wire & victim got shocked & fell
                6             at Vil: Santrampur                22.04.09          NFH (dept.)                         down on ground.                              Not visited
                7            R.K.Mahida (A.L.M.)                20.05.09          FH (Dept.)                           Road accident                                 N.A.
                        Buffalo of Bhagabhai Virabhai                                            Conductor snap of 11KV line passing through farm due to
                8          Bhambhor, Vil: Vankaner              01.06.09              FA                    jumper burnt & buffalo got shocked.                    Not visited
                        Bullock of Ravjibhai Lakhabhai                                           Conductor snap of 11KV line passing through farm due to
                9          Bhamat, Vil: Batakwada               29.06.09              FA                     pin puncture & bullock got shocked.                   Not visited
                        Bullock of Ravjibhai Lakhabhai                                           Conductor snap of 11KV line passing through farm due to
               10          Bhamat, Vil: Batakwada               29.06.09              FA                     pin puncture & bullock got shocked.                   Not visited

                        Buffalo of Parmar Bahadursinh                                            Buffalo got shocked due to leakage through GI wire due
               11                 Balvantsinh                   30.06.09              FA             to conductor snap (LT wire slaps from U-clamp)                Not visited

                                                                                FATAL ANIMAL-
                                                                                 BULLOCK OF
                                                                                     SMT.
                            VILLAGE- GANGARDI TA.                               MANGALIBEN                                                                        PERIODIC
               12                  GARBADA                      03.04.09          P. GANAVA           DUE TO SNAPPING OF 11 KV CONDUCTOR                        MAINTENANCE
                     VILLAGE- CHITRODIA TA. ZALOD -                                                                                                             ANTI CLIMBING
                          FATAL ACCIDENT TO SHRI                                                 VICTIM HIMSELF CLIMBED ON THE HT PSC POLE &                    DEVICE TO BE
               13           SUKRAMBHAI M. DAMOR                 18.04.09        FATAL HUMAN                          DIED                                         PROVIDED
                           DAHOD CTY- NON FATAL
                        ACCIDEN TO SHRI MANAN M.                                 NON-FATAL                                                                     STAY INSULATOR
               14                    DAMOR                      29.04.09          HUMAN               DUE TO LEAKAGE FROM THE STAY WIRE                            BROKEN
                       VILLAGE- VAROD TA. ZALOD -                                                                                                               ANTI CLIMBING
                     FATAL HUMAN ACCIDENT TO SHRI                                NON-FATAL       VICTIM HIMSELF CLIMBED ON THE LT PSC POLE &                    DEVICE TO BE
               15            PUNJABHAI T. DAMOR                 20.05.09          HUMAN                                  DIED                                     PROVIDED
                          Fatal accident occurred to Sh                                            While attendin complain of shri Shirajbhai Basirbhai
                       Sharmat khan S Pathan at village                                          Vhora in his own way and claimed on single phase two
               16     Alina Under Mahudha Sub Division          12.05.09             FH O                            wire LT Line                                   Awaited
                         Fatal accident occurred to Smt
                     Jashodaben Parsottambhai Makwana
                     at village Thasar Under Thasara Sub                                          Victime came in contect with single phase water pump
               17                    Division                   04.06.09             FH O                motor at moobarak saw mill compound                          Awaited
                                                                                                                                                             Leakage current flows
                                                                                                                                                             through internal house
                                                                                                                                                            faulty wiring and metal
                                                                                                                                                                  roof ang angle
                                                                                                 Leakage current flows through internal house faulty wiring     provided for roof
                        Fatal accdent occurred to Miss                                            and metal roof ang angle provided for roof support and support and in to iron
                     Sapanaben Miteshbhai Jain at Village                                           in to iron grill and victim came contect with it in her   grill and victim came
               18    Sevaliya under Thasara Sub Division        15.06.09             FH O                                  premises .                          contect with it in her
                         FA to Shri D R Patel of vllge
               19                 Radhavnaj                     29.01.09             FH O                             Leakage Current
                     Gunvantbhai Ramanbhai vanand ( VS
               20            Helper)at vill-Antisar             13.04.09             FH D                         Electric shok on LT line
                        Kamleshbhai Ravjib hai Patel's
               21          buffelow at vill-badarpur            02.04.09              FA                            Leakage of current.
                      Kansinh Vijaysinh Ravat outsider at
               22                  vill-Kheda                   18.05.09             FH O                    Internal fault at party's premises.
                       Hasmukhbhai motilal Patel at vill-
               23           Parsataj Departmental               15.04.09            NFH D                         Electric shock on ht line
                      FA to Buffalo of shri K R Patel -- of
               24              Badarpur village                 27.01.09              FA                              Leakage Current




SoP 002 half                                                               caca00a0-e2ea-425a-8b87-4d54c5773dab.xls                                                                     2/26
          Performa – SoP 002: Action taken report for safety measures complied for the accidents occurred

          2009-10    april -june 2009 Q2


                                                                                                  At the time of line stringing balance lost by victim
               25    Motisankhyad - R.U.Mahida Helper        22.05.09            NFH D

                                                                                              Tree fallen on psc pole & pole broken with live conductor
               26    Alarsa - Buffalo of Sh.B.D.Chauan       23.05.09              FA          and same time its come into contact of live conductor
                                                                                              Due to leakage current flow through Girder due to nest of
               27   Maghroli - Buffalo of Sh.R.S.Solanki     15.06.09             FA                          bird on top of girder pole
               28        Dhobikui - Sh.P.A.Patel             15.06.09            NFH O               Victim come into contact of 11 KV Ashi fdr

                    Shilli - Sh.N.R.Chavada(Panchayat                                         Victims attend consumer complain without shutoff power
               29                 Viglighar)                 25.06.09            NFH O                    and come in contact with live wire


                      Motipura Tape line - Babubhai U                                         During Maintenance work on isolated 11 kv Kathol but at
               30              Sindha ALM                    01.01.09            NFH D          crossing 11 kv Valvod fdr may touch to Kathol line.

                                                                                                                                                          Got Elec. Shock while
               31    Shri A. S. JethvaMeter Tester Lab       26.06.09            NFH D               Got Elec. Shock while testing DTR Meters              testing DTR Meters

                    Shri M. S. Jethava V. S. Helper West                                                                                                  Got Elec. Shock while
               32                    Sdn                     26.06.09            NFH D               Got Elec. Shock while testing DTR Meters              testing DTR Meters
                       Fatal Accident to 1 Cow and 1
                    Buffalow of Shri Ravjibhai Babrbhai
               33             Parmar at Virsad                30.6.09              FA                       Conductor broken of LT Line
               34                 NIL BCC


                                                                                           Vitcim got eleculated due to detoriated house wiring of
               35   Kum Heenaben S Prayjiwala outsider        23.6.09            FH                           her own premises
                                                                            NFH(mechanica
               36        Shri Ikbalhusen N Rathod             26.6.09             l)      Victim was standing on fixture of street light and fell down

                                At:Chokari                                                  Victim climbed on sargva tree for collecting sing crope.
                                Tal: Padra                                                  At the mment branch of tree was broken &fell down on
                    Shri Dahyabhai Chhtrasinh Gohil-Out                      Human Fatal - near by Ht line. He was eiectrocuted through tree branch
               37                  sider                     14.06.09          out sider            &he was dided on spot. (victim mistake)                    AWAITED

                      At: Santosh Nagar ,Nava Bazar,
                                   Karjan                                                    Gate iron hollow pipe pole came in contact with live
                                 Tal: Karjan                                 Human Fatal - phase wire of HT line due to unsafe &unskilled operation
               38    Shri Dineshbhai K. Mochi-Out sider      26.06.09          out sider                 for dismentlling of gate piller                       AWAITED
                      At: Santosh Nagar ,Nava Bazar,
                                   Karjan                                                       Gate iron hollow pipe pole came in contact with live
                                 Tal: Karjan                                  Non Fatal out   phase wire of HT line due to unsafe &unskilled operation
               39       Shri Kailas Prasad-Out sider         26.06.09             sider                     for dismentlling of gate piller                    AWAITED
               40
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SoP 002 half                                                            caca00a0-e2ea-425a-8b87-4d54c5773dab.xls                                                                  3/26
          Performa – SoP 002: Action taken report for safety measures complied for the accidents occurred

          2009-10   april -june 2009 Q2
               75
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SoP 002 half                                                          caca00a0-e2ea-425a-8b87-4d54c5773dab.xls   4/26
                     -7              -8                           -9                           -10

                 Remedies       Whether the
                                                   Action taken to avoid
               suggested by       remedy                                                  Claim Amount /
                                                    recurrence of such
               CEI /EI / AEI in suggested is                                                 DIVISION
                                                         Accident
               various cases     complied


                      -              -                   Rectified the fault

                      -              -                   Rectified the fault

                      -              -                   Rectified the fault


                     na             na                   tree cutting done.

                                                 party informed to provide isolation
                                                   switch & cut off whlle making
                     na             na                       inverter on.

                                                Instructions are given to line staff to
                                                     work carefully & use safety
                    N.A.            N.A.                     equipments.
                    N.A.            N.A.                         N.A.
                                                  Line is repaired by providing new
                    N.A.            N.A.                         wire
                                                  Line is repaired by providing new
                    N.A.            N.A.                         wire
                                                  Line is repaired by providing new
                    N.A.            N.A.                         wire

                                                 Line is repaired by providing new
                    N.A.            N.A.                        wire




                   PERIODIC
               MAINTENANCE TO                   REGULAR MAINTENANCE WILL
                   BE DONE       COMPLIED               BE DONE
                ANTI CLIMBING
                DEVICE TO BE
                  PROVIDED          NO

               STAY INSULATOR                   REGULAR MAINTENANCE WILL
               TO BE PROVIDED    COMPLIED               BE DONE
                ANTI CLIMBING
                DEVICE TO BE
                  PROVIDED          NO


                   Awaited                                                                   Nadiad_R




                   Awaited                                                                   Nadiad_R




                   Awaited                                                                   Nadiad_R

                                                                                            Mahemdavad

                                                                                            Mahemdavad

                                                                                            Mahemdavad

                                                                                            Mahemdavad

                                                                                            Mahemdavad

                                                                                            Mahemdavad




SoP 002 half                         caca00a0-e2ea-425a-8b87-4d54c5773dab.xls                              5/26
                                           Line staff guided to taken
                                       preacution while working on line to
                                                use safety belt                  Anand OM


                                                                                 Anand OM

                                                                                 Anand OM
                                                                                 Anand OM


                                                                                 Anand OM

                                            Line staff guided to taken
                                        preacution while working on line to
                                       isolate the line before starting work     Anand OM


                                                                                 Nadiad City


                                                                                 Nadiad City


                                                                                   Petlad

                                               Power Supply to house
                                       disconnected and reconnected after
                                        rectification test report of defective
                                                    Internal wiring                Dabhoi
                                        Proper safety measure to be taken
                                                 before climbing pole              Dabhoi




                                       The accident due to negligence on
               AWAITED   AWAITED                part to the victim                Jambuva




                                       The accident due to negligence on
               AWAITED   AWAITED                part to the victim                Jambuva


                                       The accident due to negligence on
               AWAITED   AWAITED                part to the victim                Jambuva




SoP 002 half                caca00a0-e2ea-425a-8b87-4d54c5773dab.xls                           6/26
SoP 002 half   caca00a0-e2ea-425a-8b87-4d54c5773dab.xls   7/26
oP 003 A: (already in the SoP regulation)
       APPENDIX-A
             Format for registering the complaints at complaint centers and offices of Junior Engineer / Assistant Engineer
             Name of office_____________________________

                 S.N.       Time & Date    Name,    Unique no. Complaints classification Time & Date             Total time      No. of      Total      Whether
                            of receiving Address, &     of                               of redressal            taken (in     Consumers duration of redressed
                             complaitns A/c No. Of complaint                             of grievance            Hrs/mts)       affected Interruption    within
                                            the                                                                                            (8X9)=10    stipulated
                                         complainan                                                                                           (in     time as per
                                             t                                                                                            hrs./mts)    standards
                                                                                                                                                           of
                                                                        Nature of  Complaint                                                          performanc
                                                                       Complaints Classificatio                                                        e Yes/No
                                                                                   n & its no.


                   1              2             3             4              5            6             7             8            9          10          11



             INSTRUCTIONS:
                                             (i) Separate register shall be maintained for complaints of Type-A & other than Type-A.
     (ii) Compilation will be made every month. Unattended complaints may be brought forward after each interval, so that a true picture of the pendency is reflected.


             CLASSIFICATION OF COMPLAINTS:
             (A) Interruption in power supply.
                          (i) Loose connections from pole
                          (ii) Interruption due to line breakdown
                          (iii) Interruption due to failure of transformer


             (B) Quality of power supply
                          (i) Ordinary case, which requires no augmentation.
                          (ii) Where augmentation is required.
             (C) Meters
                          (i) Stopped/Defective Meters.
                          (ii) Billing on average basis for more than two bills
             (D) Overhead lines
                          (i) Loose Wires
                          (ii) Inadequate ground clearance
             (E) Bills
                                                          (i) For current bills where no additional information is required.
                                                (ii) Where additional information relating to correctness of reading etc. is required.
             (F) Service connections (Domestic & Non Domestic)
                          (i) Where extension of mains is not required.
                          (ii) Where extension of mains is required.
                          (iii) Modification in connected load.
                          (iv) Name change/reconnection.
             (G) Refund of amount due in regard to temporary connection.
             (H) Others


                                                                    No need to submit a report to the Commission


                          Accordance to Standard of Performance regulations this form of register is to be maintained by each Distribution Licensee.
                              Performa SoP 003 B:
APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
NAME OF OFFICE: MGVCL                                                                     APRIL - JUNE 2009-10
Classificati    Pending       Complaints Total      No. of Complaints redressed during the Qtr.                 Balance
on              complaints    received   Complaints                                                             Complaints
                                                    In stipulated time      Beyond stipulated time Total (5) to
                of previous   during the                                                                        to be
                                                                                                   (8)
                Qtr           Qtr.                  Within       Within     Up to       More than               redressed.
                                                    50% of       stipulated double the double the               (4) – (9)
                                                    stipulated time.        stipulated stipulated
                                                    time.                   time        time



            1             2            3           4          5           6           7           8          9         10

A(i)                      0       28317        28317   12592.4     15724.6           0            0     28317           0
A(ii)                     0        9339         9339    1820.8      7518.2           0            0      9339           0
A(iii)                    0        3027         3027       833        2194           0            0      3027           0
B(i)                      0        3613         3613       519        3094           0            0      3613           0
B(ii)                     0         146          146        39         107           0            0       146           0
C(i)                      0        4412         4412    1463.4      2948.6           0            0      4412           0
C(ii)                     0        2272         2272       865        1399           4            4      2272           0
D(i)                      0        2039         2039     387.6      1651.4           0            0      2039           0
D(ii)                     0         355          355      62.6       292.4           0            0       355           0
E(i)                      0        7738         7738    4696.6      3041.4           0            0      7738           0
E(ii)                     0        2405         2405    1427.2       971.8           6            0      2405           0
F(i)                      0        2331         2331       898        1433           0            0      2331           0
F(ii)                     0         375          375        88         287           0            0       375           0
F(iii)                    0        1261         1261     469.2       787.8           3            1      1261           0
F(iv)                     0        3978         3978    1671.4      2299.6           7            0      3978           0
G                         0         526          526       141         340          45            0       526           0
H                         0        1281         1281     704.6       576.4           0            0      1281           0




SoP 003 B                                  caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
        Performa SoP 004 : Publicity carried out while displaying the contact details of consumer
        complaints centers

        Particulars should also cover the details of consumer awareness program conducted,
        advertisement done through various media like TV, newspaper, radio, pamphlets & booklet
        distributions, Displays etc. The development of website and any medium through which public
        education is carried out can be included.

               Name of Distribution Licensee: MGVCL
        Quarter :                          Apr-June-2009
        Year :                                2008-09
                        Performa SoP 004:
        Sr. No          Actions or steps carried out by distribution           Likely number of
                        licensee towards public awareness in the               consumers influenced
                        quarter
                    1                                                      2                          3




SoP 004 qtr                      caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
            Performa – SoP 005 A: Action taken report by the Redressal Committee
            Name of Distribution Licensee:                                     MGVCL
            Quarter :                                                       Apr-Sep-2008
            Year :                                                            2008-09
            Name of the Complainant       Complaint Unique Number Complaint Classification          Time & Date of       Details of Redressal Procedure carried out   Time & Date of   Details of        Time & Date of   Details of Redressal    Remarks and result about
                                                                                                                                                                                       Redressal                          Procedure carried out   the complaint
                                                                                                    1st meeting                                                       2nd meeting                        3rd meeting
                                                                                                                                                                                       Procedure carried
            Pradip A Dave. A-103, Manoj   MG-1-04-08-09            Excess Billing                                        Hearing of Smt. L.S.Belani and consumer.     -----            -----            -----             -----
            Darshan Complex, Behind
            Suresh R Patel.               MG-11-13 08-09           Complaint against computation                         Problem solved.
                                                                   of load.
            P D PATEL                                            1 Average Bill                          20.06.08        consumer demanded new date                   12.09.08         After Hearing                                              Average bill reduced
            WOOD PACK                                            2 Supplementary Bill issued on          31.07.08        After Hearing consumer complain decision     ___              consumer
                                                                                                                                                                                       ___              ___               ___                     fromrevisedunits to 412
                                                                                                                                                                                                                                                  Bill 6600 from
            CORPORATION                                            Maximum Demand base under                             given                                                                                                                    Rs.23339.25 to 1014.75
                                                                   LTP_III Tariff                                                                                                                                                                 for the month July &
                                                                                                                                                                                                                                                  Aug08
            Sarpanch Gram Panchayat                              3 Average Bill issued for Street        12.09.08        Complain solved after representation of      ___              ___              ___               ___                     Bill revised from 8735
            Napad                                                  Light as per Internal auditr                          sarpanch                                                                                                                 Units to 4800 Units and
                                                                                                                                                                                                                                                  two installement granted




SoP 005 A                                                                                                            caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
             Performa – SoP 005 B: Action taken report by the
                          Redressal Committee
                                    MGVCL
           Name of Distribution Licensee:
           Quarter :                  Apr-Sep-2008
           Year :                     2008-09

           Sr. No   Month           Date and    No        of    No.       of
                                    Time        complaints      complaints
                                    Meeting     registered      pending at
                                    conducted   at       the    the end of
                                                meeting         the meeting


                    1st Month of the
               1
                        quarter
                    2nd Month of the 20.06.08 @ 1               nil
               2                     3.00pm
                        quarter
                                     31.07.08   2               nil
                                     @3.00pm
                    3rd Month of the & 12.09.08
               3
                        quarter      @ 3.00 pm




SoP005 B             caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
                               Performa SoP 006: Failure of Distribution Transformer

                         Name of Distribution Licensee:
                                                MGVCL
                         Quarter :           Apr-June-09
                         Year :                2009-10
                             Apr-Jun
                                           No. of            no. of         Total       Total number
                                          existing        Distribution    number of           of
                                        Distribution     Transformers    Distribution    Distribution   % failure rate
                                       Transformers      added during    Transformer     transformer    of Distribution
                             Sr. No.   at the start of   the quarter /         s            failed       transformer

                                             A                B            C=A+B             D          H = (D)*100/C

                          Baroda OM          12895                439        13334               140             1.51
                         Baroda City          3875                 32         3907                 2             0.05
                         Anand               17605                263        17868               171             0.49
                         Gopdhra             10930                135        11065               202             2.42
                                             45305                869        46174               515             1.12




caca00a0-e2ea-425a-8b87-4d54c5773dab.xls                          SoP006
Performa SoP 007: Failure of Power Transformer



               No. of
              existing
               Power     no. of Power
            Transforme Transforme       Total     Total
             rs at the    rs added    number of number of    % failure
            start of the during the     Power     Power       rate of
             quarter /    quarter / Transforme transformer    Power
  Sr. No.       year         year         rs      failed   transformer
                                                                H=
                 A             B       C=A+B        D       (D)*100/C




TOTAL
The format is to be sent quarterly

The quarterly reporting of the year means reporting for the period 1 st Quarter as Jan – Mar, 2nd Quarter as Apr – Ju


Not required to be submitted by Distribution Licensee if they do not have Power Distribution Transformers
n – Mar, 2nd Quarter as Apr – Jun, 3rd Quarter as Jul – Sep and 4th Quarter as Oct – Dec of the year.


 ribution Transformers
  Performa SoP 008: Sample Test result for Neutral Voltage

                Compliance Sample Test Report for Neutral Voltage
     -1                  -2           -3                -4         -5            -6


                                  Sample                       Deviation     % age
                                  Size                         of results    compliance
                                                  Standard     from the
            Category of                           specified in sample test   (6) =
 Sr. No     consumers             (Numbers)       regulation (Numbers)       (5)*100/(3)

            LT consumers                1133 2%                         14            1.00
          1 Domestic                       515     2%                    7            1.00
          2 Commercial                     285     2%                    3            1.00
          3 Industrial                     121     2%                    2            2.00
          4 Agricultural                   100     2%                    1            1.00
          5 Public water works             112     2%                    1            1.00
            HT consumers                      2                          0            0.00
          6 HT industrial                     2    2%                    0            0.00




                                      SoP008
caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
Performa SoP 009: Sample Test result for Voltage variations
         Compliance Sample Test Report for voltage variations
          -1               -2           -3           -4            -5


                                                               % age
                                                               compliance


                                                 Deviation     % age
                                                 of results    compliance
                      Sample       Limit or      from the
                      Size         prescribed    sample test   (5) =
Voltage Level         (numbers)    standard      (Numbers)     (4)*100/(2)

Low Voltage                     115 +6% to -6%            2             2.00
High Voltage                      6 +6% to -6%            0             0.00
Extra High Voltage                0 +10% to -10%          0      #DIV/0!




                                    SoP009
caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
 Performa SoP 010: Sample Test result for Harmonics
 Compliance Sample Test Report for Harmonics
     -1            -2            -3              -4            -5                  -6

                                                          Deviation of
                                                          results from       %age
                             Sample          Limit or     the sample         compliance
            Category of      size            standard     test               (6) =
 Sr. No     consumers        (Numbers)       prescribed   (Numbers)          (5)*100/(3)

          1 LT consumers              44          3.50%              24                 54.50
          2 HT consumers              16          3.00%              14                 87.50
          3 EHT consumers                1        3.00%                  1                 100




                                      SoP010
caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
             SoP 011 –A: System Average Interruption Frequency
                                  Index (SAIFI)
           Name of Distribution Licensee:          MGVCL
           Quarter :                            Apr-June-2009
           Year :                                  2009-10
            Sr. No       Month       Ni - Total no NT - Total
              (1)         (2)       of customers     no of
                                       for each    customer CI 
                                     momentary s served
                                                                    Ni       SAIFI 
                                                                                        CI
                                                                                        Nt

                                    interruptions      (4)
                                           (3)

                                                              (5) = Total of (6) = (5)
                                                                    (3)        / (4)
                                       Baroda OM
                     1       Apr             1345    412785          788419             1.91
                     2       May             1348    413707         1100461             2.66
                     3       Jun             1352    415129         3856548             9.29
                                         Baroda C
                     1       Apr       598526       515895       598526          1.19
                     2       May       766494       521245       766494          1.50
                     3       Jun       703648       529948       703648          1.38
                                           Anand
                     1       Apr          824032     767619          820229             1.07
                     2       May          732156     769506          687222             0.89
                     3       Jun          943962     770820         1189241             1.54
                                          Godhra
                     1       Apr          470552     473147         2432156             5.14
                     2       May          474180     474294         2232203             4.71
                     3       Jun          491420     493980         5357263        10.85
                         March'08
                                          MGVCL
                     1       Apr         1894455    2169446         4639330             2.14
                     2       May         1974178    2178752         4786380             2.20
                     3       Jun         2140382    2209877        11106700             5.03




SoP 011A                   caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
   SoP 011 – B System Average Interruption Duration Index (SAIDI)
 Name of Distribution Licensee:                 MGVCL
 Quarter :                                   Apr-Sep-2008
 Year :                                        2008-09
                                                        Quarter / year
 Sr. No       Month               ri =       Ni - no of N - Total Customer
                                                         T
                              Restoration interrupted     no of   Interruption                 CMI
                             Time for each  customers customers Duration             SAIDI 
                                                                                                Nt


                                                                   CMI   riNi
                              interruption   for each    served
                                 event      sustained
                                           interruption
                                               event
          1             2               3
                                                     4          6 (7) = Total of (5) (8) = (7) / (6)
                        MGVCL
          1           Apr         3703.41 3200547.33     2024560          28543214              14.10
          2           May         7825.29 2934052.67     1983101          13886321               7.00
          3           Jun        20846.43 1825167.31     1950473          40180299              20.60
          4            Jul        47839.3    1140156     2055220          46550095              22.65
          5           Aug        50483.03    1013163     2020190          38358436              18.99
          6           Sep        86585.82     999225     2100012          49981036              23.80




caca00a0-e2ea-425a-8b87-4d54c5773dab.xlsSoP011 B
      SoP 011 – C: Momentary Average Interruption Frequency Index (MAIFI)
                                        Quarter / year
Name of Distribution Licensee:            MGVCL
Quarter :                             Apr-Sep-2008
Year :                                   2008-09
 Sr. No   Month Number         Nmi -     IMi * Nmi NT - Total
                        of
                    Moment
                             Total no Number of
                                of
                                                         no of
                                                      customers                  MAIFI 
                                                                                               
                                                                                           IMiNmi
                                          customer
                       ary   custome                    served                              Nt
                   interrupt rs for      Momentary
                    ions Imi   each     interruptions




                                                                 
                                                                       I
                                                                           M
                                                                               i
                                                                                   N
                                                                                       m
                                                                                           i
        1   2              3         4 5=(3)*(4)               6 (7) = Total of 8= (7)/(6)
                                                                      (5)
              MGVCL
        1     Apr     13283 758303 142611151 1940547                 28068667               14.46
        2     May     13672 764970 123013480 1909018                 30058743               15.75
        3     Jun     19767 771011 173992309 1887071                 40691686               21.56
        4      Jul    19365 856744 218234019 1982734                 53194133               26.83
        5     Aug     18608 817260 186050412 1957199                 43953730               22.46
        6     Sep     19331   878201 230576473 2027215               54507743               26.89




SoP 011C                    caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
Performa SoP 012 - System Losses at EHT / 11 KV and
Below
                                            Up to May-09
  SoP 012 - CALCULATION OF SYSTEM LOSSES AT EHT / 11 KV
      1 Losses in 11 KV System and Connected Equipment


                Energy Delivered into EHT
                / 11 KV and LT
                Distribution System from
       i        EHT/11 KV SSs (MUs)       A                1337.58
                Energy Sold (Billed). EHT
       ii       direct sales (MUs)          B


                Energy Sold (Billed) in the
       iii      11 KV LT system (MUs)       C
       iv       Total Sales (MUs)           (B+C)          1148.35
                                            {(A) -
       v        Losses (MUs)                (B+C)}         189.23
                                            {(A) -
                                            (B+C)} X
       vi       % Losses                    100 / (A)       14.15
              Performa SoP 013: Meter faults
              Name of Distribution Licensee:                       MGVCL
              Quarter :                                                 Apr-Jun
              Year :                                               2009-10

              Consumer No. of           No. of       Total no.    No. of         No of
              Category faulty           faulty       of           faulty         faulty
                       meters at        meters       defective    Meters         meters
                       the start        added        / faulty     repaired       pending
                       of the           during the   Meter        and            at the end
                       quarter /        quarter /                 replaced       of the
                       year             year                                     quarter

                                    1             2 (3)=(2)+(                4 (5)=(3)-
                      Apr-Jun                       1)                            (4)

                      1 Phase
              Baroda            4757        3317          8074         3924          4150
              Baroda C             0        1231          1231         1231              0
              Anand             5584        5386        10970          5398          5572
              Godhra        15891          16447        32338         7740         24598
              MGVCL         26232          26381        52613        18293         34320
                      3 Phase
              Baroda               0          248           248            248           0
              Baroda C             0          233           233            233           0
              Anand               57          300           357            296          61
              Godhra               9         237           246          246              0
              MGVCL               66        1018          1084         1023             61




SoP 013 qtr                     caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
Performa SoP 014: Statement Showing the ATC losses, collection efficiency and
Billing Efficiency
                                                                                                             2009-10

                                                                   Revenue        Revenue       Collection
                      Units input
                                     Units Billed      Billing    Billed (Rs.    Collected      Efficiency    Business
Quarter     Months      (MUs)           (MUs)        Efficiency      Lacs)       (Rs. Lacs)          %       Efficiency   ATC Loss%
                                                         C=                                         F=           G=
                          A               B          (B/A)*100        D              E          (E/D)*100    (C*F)/100    H = 100 - G

          April           654.30         563.43        86.11         233.57        214.49         91.83        79.08        20.92
          May             683.28         584.92        85.61         245.42        246.55        100.46        86.00        14.00
          June                                       #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
     I                  1337.58         1148.35        85.85         478.99        461.04         96.25        82.64        17.36
          July                                       #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
          August                                     #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
          September                                  #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
    II                        0.00            0.00   #DIV/0!              0.00           0.00   #DIV/0!      #DIV/0!      #DIV/0!
          October                                    #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
          November                                   #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
          December                                   #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
    III                       0.00            0.00   #DIV/0!              0.00           0.00   #DIV/0!      #DIV/0!      #DIV/0!
          January                                    #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
          February                                   #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
          March                                      #DIV/0!                                    #DIV/0!      #DIV/0!      #DIV/0!
    IV                      0.00            0.00     #DIV/0!           0.00           0.00      #DIV/0!      #DIV/0!      #DIV/0!
                         1337.58         1148.35       85.85         478.99         461.04        96.25        82.64        17.36




SoP 014                              caca00a0-e2ea-425a-8b87-4d54c5773dab.xls
            Performa SoP 015: Release of New Connection status


           Name of Distribution Licensee:                            MGVCL
           Quarter :                                              Apr-Sep-2008
           Year :                                                   2008-09

           Consumer category Total no.     Total New         No. of release   No. of
                             of            Applications      of               pending
                             consumer      received at       connections      applications
                             s             the end of        in the quarter   for release
                             connecte      the quarter /     / year           of new
                             d             year                               connections
                                                                              in the
                                                                              quarter /
                                                                              year


           Domestic              1308666          10631               9950            461
           Commercial            133632               1233             912             59
           Industrial LT          24217               439              344            111
           Agriculture (Total)    58855               979              498           1439
           Industrial HT            1203               88               53             34




caca00a0-e2ea-425a-8b87-4d54c5773dab.xls    SoP 015
              Performa SoP 016: Compensation details
                    Name of Distribution Licensee:                                              MGVCL
                    Quarter :                                                                Apr-Sep-2008
                    Year :                                                                     2008-09

                                                COMPENSATION DETAILS

              Sr.       Event                        Compensation                         No of       Amt of
              No                                                                          cases       compensat
                                                                                          where       ion paid
                                                                                          compensa    (in Rs.)
                                                                                          tion was
                                                                                          given (in
                                                                                          numbers)


                    1 Duty to provide supply         Rs. 50 per day of delay from the
                      a) New Connection              limit specified in the performance
                      b) Additional Load             regulations
                      c) Temporary supply
                      d) Shifting service
                      connection
                      e)Transfer of service
                      connection
                      f) Change in tariff category
                      of consumer
                    2 Complaints in billing          Rs. 50 for non reply within the
                                                     period prescribed in Regulations

                    3 Replacement of meters      LT- Rs. 25 per day of delay -                    NIL
                                                 maximum Rs.2,500 and HT - Rs.
                                                 250 per day of delay - maximum of
                                                 Rs.5,000
                    4   Interruption of supply   LT- Rs. 25 for every 6 hrs of delay-
                                                 maximum of Rs. 500 and HT- Rs.
                                                 50 for every 6 hrs delay- maximum
                                                 Rs. 1000/-
                    5   Voltage fluctuations and Rs. 50 for failure to visit or convey
                        complaints               findings within the stipulated
                                                 period
                    6   Responding to consumer's Rs. 25 for each day of delay-
                        complaints               maximum Rs. 500
                    7   Grievance Handling       Rs.25 for failure in handling
                                                 grievance

              TOTAL




SoP 016 qtr                                 caca00a0-e2ea-425a-8b87-4d54c5773dab.xls

								
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