Dedicated Hosting Service Level Agreement by zzi16431

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									                                                        On-line Hosting
                                                              And
                                                  Document Conversion Services




Image and Document Hosting – Edge’s IMEDGE OMS document management solution will serve as the repository from
which organizations and their authorized employees will have the ability to retrieve, view, and print stored images at their
desktop using a standard web browser.

The unique index data is maintained by the Oracle database. Associated images is maintained on RAID magnetic and optical
storage for rapid retrieval as well as permanently archived on magnetic tape media.


1.      Image Hosting Services

Storage Cost                                                    Annual Storage Subscription Fee/per page

Number of Images (Scanned @ 200dpi)                   8 ½ by 11 inches, A           11 x 17 inches, B      22 x 17 inches, C
1,000 - 10,000,000                                                    $0.0300                  $0.0600               $0.1200
10,000,001 - 20,000,000                                               $0.0263                  $0.0525               $0.1050
20,000,001 - 30,000,000                                               $0.0225                  $0.0450               $0.0900
30,000,001 - 40,000,000                                               $0.0188                  $0.0375               $0.0750
40,000,001 - 50,000,000                                               $0.0150                  $0.0300               $0.0600

                                                      34 in x 22 inches, D         48 in x 36 inches, E
1,000 - 10,000,000                                                     $0.2400                  $0.4800
10,000,001 - 20,000,000                                                $0.2100                  $0.4200
20,000,001 - 30,000,000                                                $0.1800                  $0.3600
30,000,001 - 40,000,000                                                $0.1500                  $0.3000
40,000,001 - 50,000,000                                                $0.1200                  $0.2400

Electronic/Digitized Multimedia Formats             Annual Cost / 25Kbytes
Electronic/Digital Files (i.e. Wordprocessor,                         $0.0150
Spreadsheet, TIFF, JPEG, PDF, MPEG, Audio,
Video, others)


Management and Operational Services                Monthly Subscription Fee       Annual Subscription Fee
Number of Users
5                                                                     $1,000.00   $12,000
10                                                                    $1,400.00   $16,800                 30.00%
25                                                                    $3,000.00   $36,000                 40.00%
50                                                                    $4,500.00   $54,000                 55.00%
75                                                                    $6,000.00   $72,000                 60.00%
100                                                                   $7,000.00   $84,000                 65.00%
250                                                                  $10,000.00   $120,000                80.00%
500                                                                  $15,000.00   $180,000                85.00%

Management and Operational Services – telephone support will be provided during the business
hours of 8AM to 5PM, Monday through Friday, excluding observed holidays.
     Account Management
     Monitoring and reporting
     Problem management
     Change management
     System administration
     Database administration
     Network administration
     Customer care
     Record Management Support
      Service Level Agreement

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    Ø     Site/Application Availability – 7 x 24, 365 Days per Year
    Ø     Network Availability Guarantee – 98.00%
    Ø     Application Availability Guarantee – 99.50%
    Ø     Back-up & Disaster Recovery – As Described Above
    Ø     Maintenance – As Required, Edge Systems will provide as much advance notice as possible in
    the event the hosting center has to be taken down for either remedial or preventive maintenance. In
    the case of an outage, the site will display an “Out of Service” message to any user who attempts to
    sign on during this period.
    Ø     Users will access the hosting center through a firewall dedicated to the user's organization. A
    load-balancing switch assures maximum throughput and minimal contention on multiple web servers
    dedicated to imaging hosting services. As demand increases additional imaging web servers can be
    introduced with no interruption in service.




2.    Workflow and Application Integration - given the open architecture and SQL compliance of
IMEDGE OMS, files stored on the hosting system can be made available to other City of Chicago
business processes and applications. Integration with the City of Chicago applications is an optional
service offering of Edge Systems and will be priced separately.

    Workflow and Application Integration Pricing


Capacity Unit MQSeries Family Pricing                                                                         Annual
Category                                                          Qty                         Cost          Maintenance
MQSeries                                                          1                           $2,000.0000        $465.0000
MQSeries Integrator/CU                                            1                          $43,500.0000     $16,500.0000
MQSeries Workflow/CU                                              1                          $29,995.0000     $10,500.0000
BPM Server (includes 10 Workbench Licenses)/CU                    1                          $42,000.0000     $10,500.0000
BPM Monitor/CU                                                    1                          $42,000.0000     $10,500.0000
BPM Workbench, Single User License                                1                           $6,000.0000        $750.0000

WebSphere Application Server Pricing                              Qty
Advanced Edition, Per CPU                                         1                           $9,995.0000      $1,950.0000

                       MQSeries Calculator
                                          Tier ->   1      2        3        4         5
                       HW Platform Processor        Number of Processors per System or SP Node

                       Intel (or equiv)             1      2

                       RISC, non-Intel,
                       multiprocessor Intel (or           1-2      3-8      9-23      >24
                       equiv)

                       Capacity Units per Tier      2      4        8       16        30




Agentis BPR Software                                              Qty
AdaptivServer Development Suite Bundle                            1                          $42,000.0000     $1,485.0000
 5 Business Architect seats
 2 Application Generator seats
 1 Development Agent Server (1 CPU)
 1 Back Up Agent server (1 CPU)
 1 Business Analyzer seat
AdaptivServer Production Suite Bundle                              1                        $140,000.0000    $49,500.0000

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  Agent Server – 1 CPU
 1 Back up Agent server – 1 CPU
Additional CPU for AdaptivServer Production Suite                1                         $70,000.0000     $24,750.0000


3.    Paper and Microfilm Conversion Services - Edge Systems provides both paper and microfilm
conversion services, the output of which can be imported into the hosting environment. Conversion
services are priced as follows:

            ·     Non-Recurring Environment Setup                                            $7,500.0000
                Project Management
                Software Configuration & Installation
                Network Connectivity and Certification
                “Quick Start” User Training
                User Security & Access Profile Definition

            ·     Document Type Definition & Testing                                         $2,500.0000
                Define Document Preparation Requirements
                Define up to 5 Index Fields Per Document Type
                Database Creation
                Test Document Scanning & Indexing

            ·     Document Conversion
                Services include scanning, indexing, quality assurance, and
                committal to the hosting system.


                Page Volume                                    Paper                      Microfilm
1 –9,999                                                                  $0.2700                 $0.2160
10,000 – 24,999                                                           $0.2550                 $0.2010
25,000 – 49,999                                                           $0.2425                 $0.1885
50,000 – 74,999                                                           $0.2300                 $0.1760
75,000 –99,999                                                            $0.2150                 $0.1610
100,000 – 299,999                                                         $0.2000                 $0.1460
300,000 – 499,000                                                         $0.1850                 $0.1310
500,000 -    +                                                            $0.1500                 $0.1100

                 Page Volume                                TIFF to PDF                PDF Over Hidden
                                                                                         Text (OCR)
1 - 24,999                                                                $0.0500                $0.0500
25000 - 99,999                                                            $0.0450                $0.0450
100000 - 499999                                                           $0.0400                $0.0400
500000 - +                                                                $0.0350                $0.0350


Document Conversion Pricing Assumptions
   Ø     All prices are per page for a single image format.
   Ø     All scanning prices include up to 5 fields and field entries must be no longer than 60
   characters.

Departmental Scanning & Indexing Support (Optional)                                          $3,525.0000
As an option, an organization may desire to perform on-going scanning operations
internally rather than using similar services offered by the Edge Hosting Center.
In this situation, Edge will install “thick-client” software modules that will allow
the user to equip a PC to scan paper documents, add indexes, and

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perform quality assurance prior to committing the image to the hosting system

NOTE:     Price does not include scanner hardware. Price applies to each
           workstation where scanning occurs.

Client Server Indexing, QA, and Retrieval (Optional)                                            $1,065.0000

When required, a user department may request the installation of “thick-client” retrieval software.


Image Importation – images, files, and indexes created by third party imaging or application systems
may be imported into the hosting system provided the files conform to industry standard formats (i.e.
Group IV TIFF, PDF, JPEG, MPEG, XLS, DOC, etc.). Associated indexes must be provided
electronically in a comma delimited flat file. Pricing includes visual quality assurance of all images, files
and indexes.

                                                            Page Volume                 Electronic Images
                                                   1 –9,999                                         $0.1800
                                                   10,000 – 24,999                                  $0.1650
                                                   25,000 – 49,999                                  $0.1550
                                                   50,000 – 74,999                                  $0.1450
                                                   75,000 –99,999                                   $0.1350
                                                   100,000 – 299,999                                $0.1150
                                                   300,000 – 499,000                                $0.1050
                                                   500,000 - +                                      $0.0925


4. Professional Services Hourly Rates


Labor Categories                                                 Cost
Project Manager                                                             $225.00
Business Process Analyst                                                    $125.00
Database Architect                                                          $210.00
Application Architect                                                       $210.00
Principal Systems Engineer - Team Leader                                    $150.00
Principal Systems Engineer/Analyst                                          $125.00
Senior Programmer                                                           $125.00
Programmer                                                                  $105.00
HTML Developer                                                              $125.00
Principal Database Administrator                                            $150.00
Database Administrator                                                      $110.00
Network Engineer                                                            $120.00
Network Administrator                                                        $80.00
Principal Systems Administrator                                             $125.00
Systems Administrator                                                        $80.00
Training Specialist                                                          $95.00
Documentation Specialist                                                     $60.00
Document Preparation Specialist                                              $40.00
Document Indexing and/or Quality Assurance
Specialist                                                                   $45.00
Document Scanning Specialist                                                 $45.00

5.    IMEDGE Software

                                                                                             Software           Annual

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Description                                     Part #                          Cost           Maint. Cost

IMEDGE Storage and Retrieval System -           IMEDGE01NT                        $35,238.00        $9,229.00
Intel Processors Includes: Storage &
Retrieval Application, Ad-Hoc Document
Routing, User Defined Index Fields, System
Administration Module, Security and User
IMEDGE Storage and Retrieval System -           IMEDGE01UN                        $48,300.00       $12,650.00
RISC Processors Includes: Storage &
Retrieval Application, Ad-Hoc Document
Routing, User Defined Index Fields, System
Administration Module, Security and User
Scan Station Support - Level 1 Simplex          IMEDGE01SS-01                      $2,520.00          $660.00
Scanning Support
Scan Station Support - Level 2 Duplex           IMEDGE01SS-02                      $2,940.00          $770.00
Scanning Support
Imaging Workstation (Retrieval, Indexing,       IMEDGE01IR-00                      $1,092.00          $286.00
and/or QA)
Bar Code Recognition                            IMEDGE01BC-00                      $2,940.00          $770.00
Image Redaction                                 IMEDGE01IR-00                      $2,940.00          $770.00
 Fax In/Out (Does Not Include Third Party Fax   IMEDGE01FX                         $2,940.00          $770.00
Software Engine)
E-Mail Input Support                            IMEDGE01EM                         $2,940.00          $770.00
Document Web Server, Per Processor              IMEDGE01WB                        $12,995.00        $3,750.00
IMEDGE Client License                           IMEDGECLIENT                         $300.00           $72.00

Number of Licenses                              Discount
5                                               0.00%
10                                              5.00%
25                                              10.00%
50                                              15.00%
75                                              20.00%
100                                             30.00%
250                                             35.00%
500                                             40.00%
1000                                            45.00%
2000                                            50.00%
4000                                            55.00%

Notes
q   All Licenses are sold in blocks of five

Disk Extender - Up to 20 Slots                  IMEDGE-OC                          $2,947.00          $772.00
Disk Extender - Up to 30 Slots                  IMEDGE-OD                          $3,930.00        $1,030.00
Disk Extender - Up to 40 Slots                  IMEDGE-OE                          $4,913.00        $1,287.00
Disk Extender - Up to 60 Slots                  IMEDGE-OF                          $6,878.00        $1,802.00
Disk Extender - Up to 77 Slots                  IMEDGE-OG                          $7,861.00        $2,059.00
Disk Extender - Up to 120 Slots                 IMEDGE-OH                         $10,322.00        $2,704.00
Disk Extender - Up to 192 Slots                 IMEDGE-OI                         $15,724.00        $4,118.00
Disk Extender - Up to 300 Slots                 IMEDGE-OJ                         $23,584.00        $6,177.00
Disk Extender - Up to 427 Slots                 IMEDGE-OK                         $26,534.00        $6,950.00
Disk Extender - Up to 877 Slots                 IMEDGE-OL                         $33,414.00        $8,752.00
Disk Extender - Up to 1054 Slots                IMEDGE-OM                         $36,362.00        $9,521.00




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$1.5000




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Warranty

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Period

 90 Days




 90 Days




 90 Days

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 90 Days

 90 Days
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 90 Days
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 90 Days
 90 Days
 90 Days
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 90 Days
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 90 Days




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