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					         Sterling Research Group, Inc.
                           Accurate. Affordable. Actionable.

Market Research from Sterling Research Group is everything you could
                               ask for.




You will be happy to learn that we have financing programs that
            are available to meet your requirements.




 70 percent of customers who stop doing                      Market research methods to satisfy all of your
                                                             needs
 business with a particular company leave
 due to poor customer service. Do you                                Email/Internet Data Collection
 know which of your customers are at                                 Mail Surveys
                                                                     Interactive Voice Response
 risk? Do you know why they really buy                               Computer Assisted Telephone
 from you? What sets you apart?                                      Interviews
                                                                     Focus Groups
                                                                     In-Depth Interviews
 Your customers have more choices than ever.                         On-Site Survey Distribution
 To get their attention, and earn their loyalty,
 you have to know what they expect and value.                Not sure which market research methods
                                                             deliver the results you need? Call Sterling
 Learn more… Customer Experience                             today at 877-338-8440, or email us at
 Management                                                  info@sterlingresearchgroup.com.



            Sterling Research Group - 111 Second Avenue NE, Suite 800, St. Petersburg, FL 33701. Phone 877-338-8440
            HOSPITALS: ARE THEY MAKING THE GRADE?
          STANDARDIZED AND PUBLICIZED PATIENT SURVEY
                      RESULTS WILL TELL


Healthcare Facilities Turn to Sterling Research Group, Inc., to Meet Strict Compliance Guidelines and Survey
Administration Accuracy

After much anticipation, standardized quality of care surveys are a reality for healthcare facilities across the United
States. With strict data collection guidelines, the demand for accuracy and the need for survey completion by
patients, many facilities are turning to the professionals who can make it happen. Market research firms, like
Sterling Research Group, Inc. who have been specifically trained to administer the survey, gather data and ensure
compliance are being retained by hospitals around the country every day.

Sterling Research Group, Inc., a leader in the market research industry specializes in health care related surveys.
Sterling’s associates have been trained to administer and report the results of the survey designed by The
Department of Health and Human Services. Since the results will be available on a public level, healthcare
providers are recognizing how crucial it is to obtain the best results possible for their facility and are turning the job
over to firms like Sterling.

Jamie Faulkner, Sterling’s Chief Operating Officer commented on the service they are providing to healthcare
providers; “This is a wonderful opportunity for both consumers and healthcare facilities. Based on the publicized
results, consumers will have the opportunity to make informed decisions when it comes to selecting a facility.
Hospitals will know exactly where they stand in their community and where they need to make improvements.”

Faulkner also expressed how important it is for healthcare facilities to use a trained and reputable firm to administer
the surveys. “The facility’s reputation is on the line.” Said Faulkner. “The results from the survey will be available
on a national scoreboard for all to see. With this new system in place, it is imperative for healthcare facilities to
select a market research firm that exhibits expertise, accuracy and can ensure compliance set by The Department of
Health and Human Services.”

Sterling’s commitment to the service they are providing to healthcare providers is evident in the detailed web pages
they have just released explaining the HCAHPS program and the services Sterling provides as the administrator of
the survey.

To learn more about HCAHPS and how Sterling can help your hospital or medical center, please visit:
www.SterlingResearchGroup.com/HCAHPS.html

About Sterling Research Group, Inc.
Sterling Research Group, Inc. is a 23-year-old, full-service consulting and market research firm headquartered in St.
Petersburg, Florida. Sterling is a leading customer experience management company in the service industry and
deploys a highly effective, proprietary reporting technology, enabling its customers to achieve superior financial
returns by better understanding their customers’ experience.

If you would like more information about Sterling Research Group, Inc., this topic or to schedule a meeting, please
contact Iris Williams at (800) 866-2403 or send her an email at: info@SterlingResearchGroup.com.




                   Sterling Research Group - 111 Second Avenue NE, Suite 800, St. Petersburg, FL 33701. Phone 877-338-8440

				
DOCUMENT INFO
Description: Healthcare Facilities Turn to Sterling Research Group, Inc., to Meet Strict Compliance Guidelines and Survey Administration Accuracy.