Docstoc

Forum 2009 - COMM-Cierge

Document Sample
Forum 2009 - COMM-Cierge Powered By Docstoc
					+



Messaging server/Esnatech
application server




                            Release 7.1 Service Pack 2
+
    Esnatech History and Background
       Leading developer of Unified Communications technology
           One of the only recognized independent UC solution providers
           Multiple product and industry awards


       Long history of technical innovation in enterprise communication space
           Founded in 1989
           Developer of one of the first enterprise voicemail system
           Earlier provider of Unified Messaging technology
           Launched first Unified Communications solution in 2001


       Strategic partnerships with leading PBX OEMs and communication technology providers
           Partners/OEMs: Mitel, Iwatsu, Avaya, 3Com, Aastra, Toshiba, and Teltronics
           Technology: Naunce, Radvision, Sybase, and Microsoft


       Headquarters in Toronto, Canada


       40 employees: approximately half devoted to R&D


                                                          Recent Awards and Industry Recognition




                                                                                                   2
+
    Management Team
       Mohammad Nezarati                                         Arno Ermarkaryan
       Founder, President & CEO, Acting CTO                      Director Engineering
       • Founded Esna in 1989 to deliver voice messaging         • Joined Esna in 2002
         solutions to the enterprise                             • Directs R&D and quality assurance
       • Overseas operations and strategic direction             • 10+ years in the messaging space
       • Principle architect and product visionary               • Previously with Nortel in in the Call Pilot UM group
       • Bachelor of Applied Science, University of Toronto      • Hold a Masters of Science and MBA




       Davide Petramala                                          Anthony Burt
       VP Sales & Marketing                                      CFO
       • Joined Esna in 1993                                     • Joined Esna in 2000
       • Overseas sales, marketing, business development, and    • 20+ years experience working with technology
         professional services                                     companies in management and finance capacity
       • Driver of OEM partnerships and international efforts    • Attained Chartered Accountant designation at Clarckson,
       • Bachelor of Commerce, McGill University                   Gordon & co.
                                                                 • Bachelor of Commerce, University ofToronto



       Mehdi Nezarati
       VP Operations
       • Joined Esna in 1992
       • 15+ years in the messaging and communication industry
       • Overseas support and customer service
       • Bachelor of Applied Science, University of Toronto
       • Brother of Mohammad Nezarati




                                                                                                                          3
+
    What we do……




                                                                        VALUE
                                         Professional Services

                             Develop Custom OEM solutions

          Private label UC solutions

 Sell PC based UC solutions to VARS worldwide


1992    1996              2001         2002                      2004
+
    Esnatech/Mitel Relationship
       Launched first generation UC solution- OEM version 6510 2002


       Providing Mitel’s advance Unified Messaging platform from 2002-2007


       2004 Rebranded from Mitel 6510 to Mitel Messaging server to reflect the key strength


       Messaging server is the branded version of Esnatech Telephony Office-LinX

       2008Started discussions to provide Mitel channel unbranded version to increase feature functionality and breadth of
        supported environments

           Cisco
           Avaya
           Nortel
           Redundancy and high availability

       2009 we will be offering unbranded version pure SIP based through Commsource.
           Telephony Office-LinX version 7.1




                                                                                                                              5
+
    Core Services to Mitel channel

                              Product Development


Product management                                    Professional Services




Support
                                                            System integra

          Sales Engineering
                                                    Innovation
                         Sales Positioning
+
    Esnatech/Mitel Team




       Channel Managers                                        Customer Service
           Mitel AE                                                Leah Hodgers
           Esnatech Channel Manager- West Chantal Seeley
                                                                Technical Support
           Esnatech Channel Manager- East Michael Daniels
                                                                    Manager of Support- Scott McCardy
       Sales Engineers
                                                                Marketing & product Management
           Esnatech SE manager- West- Adam Kling
                                                                    VP Marketing-Davide Petramala
           Esnatech SE Manager-East- John Biancucci
                                                                    VP Operations- Mehdi Nezarati
       Webinar & Demo Resources

           Susan Fernand
+
    Sample Customers




                       8
+ Solutions
    Application suite that goes beyond messaging….
        Mobility / presence management solutions
        Unified communications solutions (email, voice mail, telephony within
         Groupware and CRM solutions)

            Voice Processing solutions
            Unified Messaging solutions
            Speech enabled Mobility servers
            Fax solutions
            CTI/Presence platforms
            Secure messaging solutions
            Emergency broadcasting platforms
            Disaster Recovery and High availability solutions
            Meet me audio conferening
            Vertical application suite
                Education/Hospitality/Retail/Medical/Government/Financial/Legal
+
    Messaging Server Positioning
       It is a Unified Communications
        solution that unifies
        messaging, mobility and
        presence into a single simple
        platform that integrates to ANY
        phone system, ANY email
        environment, ANY mobile
        phone, and ALL your core
        business applications!
+
    It’s over, you have to change
                                                                                     Avaya Unified
                                           Octel® 250/350                  Intuity
                                                          Octel® 200/300              Messenger
                                                                                                     Octel® 50/100
         Your voice mail is end of life!
                                                Aria                       AUDIX
                                                           Serenade

         No replacement parts, no
         support! The risk and cost to
         maintain is too high!

        New templates ready for
         deployment



                                                                           esna
        Aria
                                                                       UC Server
        Serenade                                             Emulates your old voice mail
                                                                  Replaces your old IVR
        Intuity                                                  Adds Mobility, Unified
                                                                   messaging and CTI
+
    Unified messaging for the real world!

       No product in the market
        matches the breadth of      Microsoft Exchange       TM

                                       2000/2003/2007
        environment support

       No product matches the
        breadth of configurations    Lotus Domino       TM
                                         6.0/7.0/8.0
        available
           SMTP
           Sync
           Secure
                                     Novell GroupWiseTM
           Mixed
           Distributed
           Redundant
           Multi-tenanting
+ MESSAGING

 Full   interoperability
    MS Exchange 2000/2003/2007
    Lotus Domino 6.0/7.0/8.0
    Novell GroupWise 6.0 or above
    Google APPS
    Google GMAIL
    Zimbra



 Supports     any environment
    Desktop mail client- Outlook, Notes, etc
    Web mail interfaces- OWA, inotes,
    All OS’s- MAC, Windows, Linux
+ Rim Blackberry, Windows Mobile,
 Apple iPhone & Symbian too!
    Esnatech UC Server links all smart
     phones not just with voice but with
     full Unified Communications. See
     Rich presence, initiate live calls
     from your PBX.

    Change your location, access
     unified messaging, and have a
     Live instant message right from
     the palm of your hand!
+ Presence integration

   Telephony location/status / availability tied to your daily schedule
+
    Full Desktop UC/CTI
   Click to dial from any
    application

   Screen pops and call control

   Call recording and logging

   Instant messaging integrated
    with SMS

   Rich Presence
+
    Speech enable your company
       Esna UC Server provides simply
        easy speech access to your callers
        so they can request any resource by
        calling in and saying what they
        want:

       An employees first or last name

       Operator at anytime

       A department or group

       A remote location

       Leveraging IVR any type of data
+
        Call Logging and recording
   Record on the fly                      Calls logged and deposited in
       Button on set                       voice mail as “recorded
       clicking on desktop software        conversations”

   Record all incoming calls              Can be forwarded to email or
       Configured by user on desktop
                                            logging mailbox for archiving
       Configured by admin                UM users automatically left in
                                            email server

                                           Time date stamped

                                           Indexed by from / for/ date
                                            stamp
+
    Value of Unified Communications….

      Majorcost savings in a Mitel/Esna UC system vs.
      investment in each technology
         Voice mail server
         IVR server
         Fax server
         Speech enabled automated attendant
         CTI server
         Presence Server
         Unified Messaging
         SMS/Text Messaging server & Services
         Mass Broadcast Alert Server and services
         Mobile server
         Call Logging and recording
+
    Telephony Office-LinX Compatibility reference
    SIP based PBX’s           Iwatsu, Toshiba, Mitel3300, Nortel,
                              Avaya, Switchvox, 3Com NBX,
                              Broadsoft, eOn
    Legacy Infrastructure     Analog, T1/E1, SMDI, Digital set
                              emulation
    Rich Presence support     TAPI, CSTA
+
    Key functionality added

       Enhanced fax engine- messaging and printing

     New    SIP configuration wizard

       New MS Exchange 2007 interface with Super User
        authentication ( beta)

       Custom SIP interface to Toshiba CIX platform ( beta)

       Mobile UC application for Apple iPhone( beta)
+
    Key functionality addressed
       Enhancements to Windows Mobile 6 UC Client Manager

       Internal sequential extension dialing on location settings

       Optimized database upgrade from earlier versions

       Enhancements to UC GroupWare forms:
           MS Outlook
           Lotus Domino

       Optimization of blind transfers to external extensions

       Optimization of message notification to external devices
+
    Key functionality addressed
       Enhancements to wake up calls- configuration and setup via
        webclient

       Enhancements to caller ID information through CTI event and
        message record on transferred calls
+
    Enhanced softfax
       Optimized fax over voice channel processing

       Addresses intermittent compressed fax page reception

       Embedded error checking for fax reception

       Ability to renegotiate transmission speeds during fax
        transmissions

       Greater support for SIP trunking and distortion

       Embedded support for T.38 for future releases

       Supports messaging & printing
+
    New SIP configuration Wizard
       Enhanced interface with point and click configuration

       Provides both SIP trunking and extension setup

       Works with enhanced CTI integrations:
           SIP& TAPI
           SIP & CSTA
           SIP & SMDI
           SIP Dialogic Gateways
                                       SIP trunking & SIP extensions

                                       Enhanced support SIP-TAPI/SMDI/CSTA




        SIP based PBX




                                Legacy PBX
+
    MS Exchange 2007 interface

       Custom UC support through a Super User account
           Single point of administration
           Elimination of password expiry and manual configuration
           Mirrors embedded Exchange 2007 UM authentication

       Full support for Unified Messaging

       Full support for Contact Synchronization

                                 Super User Authentication- Contacts/ Messages



              MS Exchange 2007
+
    Mitel 3300 SIP integration
       Enhanced interface with point and click configuration

       SIP connectivity with enhanced MiTAI Support
           Enables rich presence to mobile devices
           Enhanced DID mobility
           Integrated 3300 dialing to core business applications


                                SIP with enhanced MiTAI Support

                                Leverages SIP VM off 3300




        3300
+UC Mobile for Apple iPhone

    Available in Apple APP Store for Free:
        Search under Esna or UC mobile

    Connects to your in house Telephony Office-LinX via IP
     – Same credentials as UC Client Manager

    Leverages same desktop license as UC Client Manager

    Enables PBX dialing from iPhone

    Enables enterprise presence from iPhone

    Enables enterprise IM and mobility configuration from
     iPhone
        For detailed overview check out:
         http://www.slideshare.net/davide.petramala/iphone-
         uc-client-manager
+
    Unified Communications

       Access new build today on Esna FTP:


        ftp://ftp.esnatech.com

       Username: esnauser

       Password: esna2006

    Go to the following folder: \software\R7.1(SP2-External_Trial)
+
    Availability

       June 02 2009 – officially available for external trials
           Looking for trial sites to provide greater exposure to the build
           Contact techsupp@esna.com
           Alternatively Contact your Esnatech account manager:
               Susan Fernand- suef@esna.com
               Michael Daniels- Michael.Daniels@esnatech.ca
               Chantal Seeley- Chantal.Seeley@esnatech.ca

       For documentation and release notes go to:
           https://sites.google.com:443/a/esnatech.ca/esna-support/

       Scheduled for July 2009 GA
+
    Unified Communications
       Access more Product information log on to:

    http://www.esnatech.com/dealer_area/index.asp

    CONTACT CUSTOMER SERVICE FOR YOUR CREDENTIALS

    http://www.slideshare.net/davide.petramala

    For our online Demos, access our demo center at:

    http://sites.google.com/a/esnatech.ca/video-demo-center/
+
    Follow us online

              Twitter.com/poweredbyesnauc

              www.facebook.com/unifiedcommunications
                  Add esnatech Link as a friend

              http://unified-comm.blogspot.com/

              http://ucsupport.blogspot.com/

              www.youtube.ca/ucommunicate

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:10
posted:1/17/2011
language:English
pages:32