Customer Satisfaction Survey - Jamak Fabrication Custom Silicone

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Customer Satisfaction Survey - Jamak Fabrication Custom Silicone Powered By Docstoc
					                                                  Jamak Customer Survey
                                                                                                                                            Strongly
  QUALITY                                                                                                        Disagree       Agree
                                                                                                                                             Agree
  Jamak handles quality concerns promptly and effectively (i.e. RMA return product, corrective actions,
  root cause analysis).                                                                                            TRUE
  Jamak’s documentation meets my requirements and is accurate . (i.e. shipping documents,
  certifications, new part approval paperwork, etc.).                                                          dfadsfsd
  Jamak product quality meets my expectation(s).

  Jamak consistently meets packaging / labeling requirements.

  Jamak's Quality exceeds that of the competitor(s).

                                                                                                                                            Strongly
  PRODUCTION / ENGINEERING                                                                                       Disagree       Agree
                                                                                                                                             Agree
  Jamak provides adequate engineering support (i.e. technical assistance, design requirements).

  Jamak products comply with my requirements (i.e. material specifications: appearances, form, fit,
  function).
  Jamak provides creative support for technical needs (i.e. design support, problem solving).
  Jamak consistently meets the delivery requirements set forth by the customer.
  Jamak's Production/Engineering support exceeds that of the competitor(s).

                                                                                                                                            Strongly
 SALES                                                                                                           Disagree       Agree
                                                                                                                                             Agree
  Jamak sales representatives are accessible and responsive to my needs.
  Jamak provides effective response time (i.e. fax, e-mail, phone).

  Jamak quotes meet time lines and clearly identify quote requirements (i.e. tolerances, specifications,
  exceptions).
  Jamak is competitive and provides good value for products provided.
  Jamak's responsiveness exceeds that of the competitor (s).

                                                                                                                                            Strongly
 CUSTOMER SERVICE                                                                                                Disagree       Agree
                                                                                                                                             Agree
  Jamak customer service representatives are accessible and responsive to my needs.

  Jamak provides effective response time (i.e. fax, e-mail, phone).
  When calling the main number, my call is promptly and accurately routed.
  Jamak Customer Service provides accurate information.
  Jamak's Customer Service exceeds that of the competitor.

 COMMENTS
Please provide any comments you wish. We are particularly interested in comments concerning Stronly Disagree ratings and how Jamak may better serve
your company in achieving your future goals. Please list additional personnel we may contact in your company to discuss these ratings. We know how
valuable time is and we appreciate your completion of this survey.




                                   Name:
                                    Title:
                               Company:
                                    Date:                                                                      Please forward completed survey to:
                 Phone Number/ Email :                                                                                       dosm@jamak.com




         DOC-043                                                      Revision: 6                                         Revised date: 6-20-06
               Name:     0
                Title:   0
         Company:        0
               Date:     0
                                      Quality Survey Results
                              % Results     % Results       % Results
                              Disagree       Agree        Strongly Agree
                                0%            0%               0%


                             Production/Engineering Survey Results
                              % Results     % Results       % Results
                              Disagree       Agree        Strongly Agree
                                0%            0%               0%


                                          Sales Results
                              % Results     % Results       % Results
                              Disagree       Agree        Strongly Agree
                                0%            0%               0%


                                     Customer Service Results
                              % Results     % Results       % Results
                              Disagree       Agree        Strongly Agree
                                0%            0%               0%


                                      Overall Survey Results
                              % Results     % Results       % Results
                              Disagree       Agree        Strongly Agree
                                0%            0%               0%




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