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									                          STATE BOARD OF EDUCATION – TOPIC SUMMARY
Topic: Community College Program Approval
Date: September 21, 2006
Staff/Office:
Action Requested:      Information only   Policy Adoption Policy Adoption/Consent Calendar

ISSUE BEFORE THE BOARD: Approval of new community college programs:
               Chemeketa & Oregon Coast Community College: Pharmacology (AAS); Pharmacy Technician
                (Certificate of Completion)
               Klamath Community College: Business/Office Systems Technology
               Tillamook Bay Community College: Hospitality, Tourism, Recreation Management (AAS & One-
                Year Certificate of Completion)

BACKGROUND: ORS 341.425 directs the State Board of Education to approve all proposed community
college programs. ORS 344.259 directs the board to coordinate continuing education in lower division,
developmental, adult self-improvement, professional and technical education for agencies under its regulator
authority.

     341.425 Approval required to commence or change program and for transfer credits. (1) Before an educational
program is commenced at any community college, the board of education of a community college district shall apply to the
State Board of Education for permission to commence the program. After the first year of the program, course additions,
deletions or changes must be presented to the State Board of Education or a representative of the Department of
Community Colleges and Workforce Development authorized to act for the state board for approval.
     (2) Until the community college becomes accredited by the Northwest Association of Schools and Colleges or its
successor, the community college shall contract with an accredited community college for its instructional services,
including curricula, to ensure its courses carry accreditation and are acceptable for transfer.
     (3) After reviewing the contractual agreement between the nonaccredited and the accredited colleges and after
suggesting any modifications in the proposed program of studies, the State Board of Education shall approve or
disapprove the application of a district. [Formerly 341.560; 1971 c.513 §89; 1991 c.757 §6; 1995 c.67 §17; 1997 c.270 §1;
1999 c.147 §§1,2]

344.259 Coordination of continuing education. (1) The State Board of Education shall coordinate continuing education
in lower division, developmental, adult self-improvement, professional and technical education for agencies under its
regulatory authority. The State Board of Higher Education shall coordinate continuing education in upper division and
graduate education for institutions under its jurisdiction.

STAFF RECOMMENDATION:

 The Commissioner and Staff Recommend Adoption of the Following Resolution:

 RESOLVED, that the State Board of Education approve the following programs:
 Pharmacology Associate of Applied Science Degree with related Pharmacy Technician Certificate of
 Completion program at Chemeketa Community College and Oregon Coast Community College Community
 College.

 Business/Office Systems Technology Associate of Applied Science Degree and One-Year Certificate of
 Completion program at Klamath Community College.


 Hospitality, Tourism, Recreation Management Associate of Applied Science Degree, Hospitality, Tourism,
 Recreation Management One-Year Certificate of Completion, and Hospitality and Tourism Less-Than-One-
 Year Certificate of Completion program at Tillamook Bay Community College.




                                                                                                                       1
Oregon Department of Community Colleges               Office of Educational Improvement & Innovation
And Workforce Development
Public Service Building
255 Capitol St. N.E.
Salem, Oregon 97310-0203

                                        Action Item
     Policy Issue: Staff Action on New Professional Technical Education Programs

                       Proposed Community College Program
                   State Board Standards--Staff Analysis Abstract
Name of College:                   Chemeketa Community College
                                   Oregon Coast Community College
Program Title:                     Pharmacology (AAS)
                                   Pharmacy Technician (Certificate of Completion)
Proposed Start Date:               Winter term             2007
Board Submission Date:             October 20, 2006
Adverse Impact Completed:          July 5, 2006
Type of Program:
      Associate of Applied Science Degree
         Credits:       102 ____________________________
          CIP Code: 51.0805 ______________________
          CIP Title:    Pharmacy Technician/Assistant ___
       Option Title
          Credits:                  _________________
          CIP Code:      ____________________________
          CIP Title:     ____________________________
       Certificate of Completion
          Credits:      53
         CIP Code: 51.0805
         CIP Title:     Pharmacy Technician/Assistant
      Business and Industry (closed enrollment)

Assurances: The College has met or will meet the four institutional assurances required for
program application.
   1. Access. The college and program will affirmatively provide access, accommodations,
      flexibility, and additional/supplemental services for special populations and protected classes
      of students.
   2. Continuous Improvement. The college has assessment, evaluation, feedback, and
      continuous improvement processes or systems in place. For the proposed program, there will
      be opportunities for input from and concerning the instructor(s), students, employers, and other
      partners/stakeholders. Program need and labor market information will be periodically re-
      evaluated and changes will be requested, as needed.



                                                                                                  2
   3. Adverse impact and detrimental duplication. The college will follow all current laws, rules,
      and procedures and has made good faith efforts to avoid or resolve adverse intersegmental
      and intrasegmental impact and detrimental duplication problems with other relevant programs
      or institutions.
   4. Program records maintenance and congruence. The college acknowledges that the
      records concerning the program title, curriculum, CIP code, credit hours, etc. maintained by the
      Department are the official records and it is the college’s responsibility to keep their records
      aligned with those of the Department. The college will not make changes to the program
      without informing and/or receiving approval from the Department.


                                          Summary
The Pharmacology Associate of Applied Science (AAS) degree and Pharmacy Technician
certificate of completion programs prepare students for pharmacy technician positions in
community, clinic, and hospital pharmacies. Pharmacy Technicians assist licensed
pharmacists to prepare medications.

The program offers a one year Pharmacy Technician certificate of completion with the
opportunity of continuing and completing a two-year AAS degree in Pharmacology to prepare
students for subsequent specialization, such as a clinical pharmacy technician career. All of
the courses successfully completed in the Pharmacy Technician certificate of completion
program will count toward completion of the two-year AAS degree program in Pharmacology.

Courses focus on the abilities needed to assist the pharmacist in collecting, organizing, and
evaluating information for direct patient care. Content will include: drug classification,
pharmacokinetics and pharmacodynamics of prescription medications as well as an
introduction to non-prescription drugs; pathophysiology regarding diseases; pharmaceutical
inventory control; laws and ethics that apply to pharmacy operations; introduction to specialty
pharmacies; in-depth concepts of sterility and quality assurance processes; and
multicultural/diversity aspects of healthcare. In addition, the students will develop
communication skills and essential mathematical concepts related to medication dosing.
Students will participate in workplace experiences.

One of the objectives of the certificate is to prepare students to take the National Certification
Examination to become Certified Pharmacy Technicians and be employed in a pharmacy
setting.


                                       Program Highlights

Standards: The College has met the five program approval standards.
1. Need             The community college provides clear evidence of the need for the program.

                       The state legislature passed Senate Bill 512, in 2005, requiring national
                        certification of all pharmacy technicians by October 2008, to be obtained by
                        passing a national certification exam. Educational components will be
                        required to ensure success.
                       Local pharmacy employers surveyed, 91% indicated an increasing need for a


                                                                                                  3
                       more comprehensive educational background for pharmacy technicians.
                      Recent media reports not only present a clear need that will continue to grow
                       in the profession in local pharmacies, but an increasing demand for clinical
                       pharmacy technicians is apparent.



2. Collaboration   The community college utilizes systemic methods for meaningful and ongoing
                   involvement of the appropriate constituencies.

                      Relationships with four-year schools are critical in creating seamless 2+2+2
                       programs and are a focus of the department and the Pharmacy Technician
                       Certificate and Pharmacology AAS degree. There are existing relationships
                       with Oregon State University and Pacific University.
                      The proposed curriculum is modeled after the national model curriculum
                       ―Model Curriculum For Pharmacy Technician Training‖ 2nd Ed. developed
                       collaboratively by the: American Association of Pharmacy Technicians,
                       American Pharmaceutical Association, American Society of Health-System
                       Pharmacists, National Association of Chain Drug Stores, Pharmacy
                       Technician Educators’ Council and published by the American Society of
                       Health-System Pharmacists®. Pharmacists and educators in the field (from
                       Oregon State University (OSU) and Pacific University) reviewed and
                       approved the proposed program
                      The Pharmacy Technician/Pharmacology curriculum was approved in April
                       2006 by Chemeketa’s Curriculum Committee.
                      Support resources, specifically consultancy on program development, was
                       obtained nationally from the Pharmacy Technician Educators’ Council which
                       includes pharmacists, pharmacy technicians, scientists, health-care
                       professionals all providing current information relating to the field of
                       pharmacy.
                      The following existing advisory committees were involved in the
                       establishment of the Pharmacy Technician/Pharmacology program:
                       Chemeketa’s Nursing Advisory Committee and Health Services Management
                       Advisory Committee. Upon approval of the certificate and degree the college
                       will form a separate Pharmacy Technician Advisory Committee to include
                       active pharmacists, pharmacy technicians, and faculty in the field, including
                       representatives from OSU and Pacific University.

3. Alignment       The community college program is aligned with appropriate education, workforce
                   development, and economic development programs.


                      Currently, high school students have the opportunity to take prerequisite and
                       core courses that are part of the proposed Pharmacy
                       Technician/Pharmacology program. Through the College Credit Now
                       program, students are able to take a course in Medical Terminology in the
                       high schools and receive college credit. The course HM120 is a pathway to
                       the program in that it fulfills a prerequisite.
                      A pathway between Linn-Benton Community College’s (LBCC) short-term
                       Pharmacy Technician training and Chemeketa’s proposed certificate and
                       degree has been established. Students who have completed the LBCC


                                                                                                 4
                  program will receive credit for four courses (12 credits) offered in
                  Chemeketa’s program.
                 Alignment activities have been conducted with OSU and Pacific University in
                  order to develop a pathway for students to attend either institution for further
                  education in the field of pharmacy. Development of articulation agreements
                  with OSU and Pacific University are under discussion.
                 Currently, Chemeketa conducts a career pathway forum yearly with local high
                  schools, which includes pharmacy education and career options in the
                  pharmacy field. Alignment activities will be conducted with all local high
                  schools to avail career options and further implement educational curriculum.

4. Design     The community college program leads to student achievement of academic and
              technical knowledge, skills, and related proficiencies.

                 The program was designed using the national pharmacy technician
                  curriculum model and includes general education courses to ensure
                  acquisition of the knowledge and skills required in the profession. Course
                  progression is built upon continuous learner success and completion.
                  Learner outcomes are identified for each course.
                 Instructional methods will include lecture, laboratory, use of current industry
                  case studies and problem-based activities, as well as multiple term projects
                  and journal readings for study and understanding of the profession.
                 Program evaluation will follow the annual program review process of
                  Chemeketa. In addition, input will be sought from the advisory committee and
                  graduate and employer surveys will be completed.
                 The curriculum includes didactic, mathematical skills, and laboratory activities
                  specific for pharmacy operations based upon the ―Model Curriculum for
                  Pharmacy Technician Training.” Students will be tested through written and
                  technical application skills aligned with the national model curriculum format.
                  Students will participate in an internship within the pharmacy community.
                 Included in the pharmacy technician program curriculum are classes that
                  transfer to Oregon’s pharmacy institutions, OSU and Pacific University.
                 The Pharmacy Technician/Pharmacology program will prepare students to
                  take the national exam for certification that is required by the Oregon
                  Pharmacy Board.
                 Chemeketa will apply to the national organization the American Society of
                  Health-System Pharmacists® for accreditation of the new program.


5. Capacity   The community college identifies and has the resources to develop, implement,
              and sustain the program.

                 The program is funded through college general fund accounts. Existing
                  classroom facilities, computer labs, and study skills lab will be utilized, and
                  distance delivery methods will provide opportunities to students outside the
                  local area and will address the ongoing needs of the profession. The new
                  degree in pharmacology will require a full-time faculty member. The
                  department has the resources for this position.
                 Membership of local community pharmacies and hospital pharmacies,
                  personnel on the proposed advisory committee will insure Chemeketa



                                                                                               5
                      students are current with qualifications required for certification and career
                      progression.



Approval
Signature
Name               Theresa Levy                  Salam Noor                    Cam Preus-Braly
Title                                      Assistant Superintendent
             EII Education Specialist                                      DCCWD Commissioner
                                                     ODE
Date                  10/3/06

    The Commissioner and Staff Recommend Adoption of the Following Resolution:

          RESOLVED, that the State Board of Education approve the Pharmacology Associate of
    Applied Science Degree with related Pharmacy Technician Certificate of Completion program
    at Chemeketa Community College and Oregon Coast Community College Community College.
    L




                                                                                                   6
Oregon Department of Community Colleges               Office of Educational Improvement & Innovation
And Workforce Development
Public Service Building
255 Capitol St. N.E.
Salem, Oregon 97310-0203

                                        Action Item
     Policy Issue: Staff Action on New Professional Technical Education Programs
                      Proposed Community College Program
                 State Board Standards--Staff Analysis Abstract
Name of College:                   Klamath Community College
Program Title:                     Business/Office Systems Technology
Proposed Start Date:               Fall                     2006
Board Submission Date:             October 20, 2006
Adverse Impact Completed:          September 26, 2006
Type of Program:
      Associate of Applied Science Degree
         Credits:       90 _____________________________
          CIP Code: 52.0401 ______________________
          CIP Title:    Administrative Assistant and Secretarial Science, General
       Option Title
          Credits:                     _________________
          CIP Code:      ____________________________
          CIP Title:     ____________________________
       Certificate of Completion
          Credits:      45
         CIP Code: 52.0401
         CIP Title:     Administrative Assistant and Secretarial Science, General
      Business and Industry (closed enrollment)

Assurances: The College has met or will meet the four institutional assurances required for
program application.
   1. Access. The college and program will affirmatively provide access, accommodations,
      flexibility, and additional/supplemental services for special populations and protected classes
      of students.
   2. Continuous Improvement. The college has assessment, evaluation, feedback, and
      continuous improvement processes or systems in place. For the proposed program, there will
      be opportunities for input from and concerning the instructor(s), students, employers, and other
      partners/stakeholders. Program need and labor market information will be periodically re-
      evaluated and changes will be requested, as needed.
   3. Adverse impact and detrimental duplication. The college will follow all current laws, rules,
      and procedures and has made good faith efforts to avoid or resolve adverse intersegmental
      and intrasegmental impact and detrimental duplication problems with other relevant programs
      or institutions.



                                                                                                  7
   4. Program records maintenance and congruence. The college acknowledges that the
      records concerning the program title, curriculum, CIP code, credit hours, etc. maintained by the
      Department are the official records and it is the college’s responsibility to keep their records
      aligned with those of the Department. The college will not make changes to the program
      without informing and/or receiving approval from the Department.
                                           Summary
This Business Office Systems Technology certificate/AAS degree program will offer a
comprehensive application of office support skills necessary for a successful and professional
administrative assistant. Students completing the program will demonstrate proficiency in
composing and producing business documents, adapt to business procedures, and
coordinate activities in an office environment. New technology is introduced through concept
courses and hands on experience. The program offers extensive opportunities for on-site
career learning through cooperative work experiences with local businesses and
organizations.

It is anticipated a minimum of 25% of program graduates will pursue Bachelor and higher
degrees in business, communications, and/or information technology. Conversations have
taken place with Oregon Institute of Technology (OIT), Southern Oregon University (SOU),
and Eastern Oregon University (EOU) regarding articulation agreements to promote efficient
transition for these students. Local employers are being invited to participate on academic
advisory committees, various design and curriculum committees, and as guest presenters.

Much of the design of this proposed degree was based on cooperative planning with OIT
regarding their current degree program in this area, which OIT intends to phase out when
Klamath Community College (KCC) receives approval for this degree.

KCC has established Students in Free Enterprise (SIFE), an internationally recognized
business leadership organization for students. SIFE promotes employer networking and, as
information about SIFE is promoted in the community, employers and local businesses will
again be engaged. This will create additional work experience opportunities and employment
contacts for Business Office Systems Technology students.


                                       Program Highlights

Standards: The College has met the five program approval standards.
1. Need             The community college provides clear evidence of the need for the program.

                   According to the Workforce Analysis information provided by the Oregon
                   Employment Department:
                       The professional and business services sector is expected to grow by
                          28% from 2004-2014.
                       Professional administrative assistants are needed in virtually all industry
                          sectors;
                       Projected growth in education, healthcare, manufacturing, information,
                          and government sectors implies a variety of employment options.
                       A variety of position possibilities exist for professional administrative
                          assistants in Klamath County with additional options available in Lake


                                                                                                  8
                           County.
                          OIT is planning to delete their business office systems program and has
                           collaborated with KCC to meet the need for this training through the
                           design of this program. The program coordinator for the OIT Office
                           Systems program noted that ―Graduates from our program are working in
                           government, the courts, hospitals, clinics, large and small corporations,
                           real estate, public schools, the colleges, retail, and free-lance
                           transcription. They own their own businesses or work from home
                           telecommuting on projects…95% of our graduates either are working in
                           this field or have gone on to higher education. There is no question that a
                           need exists for this field of study and preparation.‖
                          A recent survey of administrative professionals (Profile of Administrative
                           Professionals, February 2005 Benchmarking Survey), identifies ―keeping
                           up with changing technology‖ as the most significant issue affecting this
                           field in the next five to 10 years. That same survey also noted that the
                           most significant training need was in computer software and technology
                           applications.
                          Data from the Oregon Labor Market Information System indicates a
                           significant need in Region 11, with a 10-year growth rate estimated at
                           15.4%. In addition, growth at the state level is estimated to be 16.6% over
                           the same period, and the nation has a projected rate of 10–20%.
                           Regionally, this translates to an estimated 60 openings over the next ten
                           years, with approximately 5,324 statewide.
                          Region 11 shows wage data of approximately $11.94 for entry level, with
                           $15.54 as an average wage and $21.31 as a high wage for this field.
                           Average wages for the state and nation are $16.98 and $17.09.

2. Collaboration   The community college utilizes systemic methods for meaningful and ongoing
                   involvement of the appropriate constituencies.

                      An Advisory Committee, the program faculty, and the administration of the
                       College will regularly review program requirements to determine the need(s)
                       of the community, businesses, and students.
                      It is anticipated a minimum of 25% of program graduates will pursue Bachelor
                       and higher degrees in business, communications, and/or information
                       technology;
                      Conversations have already taken place with OIT, SOU and EOU regarding
                       articulation agreements to promote efficient transition for these students.
                      Employers are invited to participate on academic advisory committees,
                       various other committees, and as guest presenters.
                      KCC has built a solid reputation for effectively responding to local business
                       needs.
                      Much of the design of this proposed degree is based on feedback to OIT
                       regarding their current degree program in this area which OIT intends to
                       phase out when KCC receives approval for this degree.
                      Focus has been built in delivering quality customer service and maintaining
                       an appropriate level of professionalism in the workplace.
                      The success of this program will rely heavily on KCC’s ability to continue to
                       build and strengthen the employer network in the community and beyond;
                       work is ongoing in this regard.


                                                                                                  9
                  The current OIT program coordinator has worked with local businesses and
                   organizations for quite some time to build a network of employers who
                   actively participate in providing work experience positions for students
                   completing their degree; she will continue to provide that service for KCC
                   during the program transition.

3. Alignment   The community college program is aligned with appropriate education, workforce
               development, and economic development programs.


                   Key constituents have been involved in the alignment/development of the
                    program/coursework.
                    o Business and Management Advisory Committee members (including
                        representatives from the Small Business Development Center, Oregon
                        Employment Department, The Work and Career Connection, and several
                        local employers)
                    o Current coordinator and instructor of this program at OIT
                    o Various businesses, institutions of higher education, and community
                        members
                  The Oregon Employment Department has supplied forecast data for demand
                   for graduates of this program from 2004-2014.
                  This program provides a seamless pathway to advancement for student
                   participants to the workforce and/or additional opportunities in higher
                   education.
                  This program is a clear and concise career ladder involving career
                   advancement opportunities through additional higher education for the student
                   participants.
                  Appropriate training will be provided in technology, concepts, and practices in
                   the administrative assistant career field.
                  Extensive opportunities will be offered for on-the-job work experience through
                   cooperative work activities with local businesses and organizations.
                  Professional administrative assistants find employment across a wide variety
                   of industries.
                  Projected growth in education, healthcare, manufacturing, information, and
                   government sectors implies a variety of employment options.

4. Design      The community college program leads to student achievement of academic and
               technical knowledge, skills, and related proficiencies.

                  As the program is initiated and progresses, data will be gathered to determine
                   successful student transition to the workplace and/or additional higher
                   education opportunities.
                  This information will be utilized to determine the strengths and weaknesses of
                   the program content to capitalize and improve the strengths and minimize
                   and eliminate the weaknesses.
                  The program is designed to provide students with the academic and
                   professional skills required and demanded in the workforce, including:
                       Current business communications skills
                       Principles of business law



                                                                                            10
                                Word processing, data entry, editing, and report writing
                                Office technology operation, integration and maintenance
                                Modern office procedures and activity coordination
                                Public relations and people management skills
                                Secretarial accounting
                                Records management (electronic and hardcopy)
                                Basic academic skills including Algebra, Speech, Health & Wellness,
                                 and Composition
                             Advanced skills in keyboarding and office software applications
                       Instruction is sequenced to provide students a program of study which
                        enhances their career opportunities while supplying the academic skills and
                        credentials necessary in the workforce.
                       Thanks to the collaboration effort with OIT, program design has also
                        considered and developed the options for students to transfer credits to other
                        institutions of higher education within the State of Oregon to enhance
                        students’ educational and career pathways.

5. Capacity       The community college identifies and has the resources to develop, implement,
                  and sustain the program.

                       The program requires the introduction of one new academic course – CAS
                        247 - Advanced Business Applications (at no additional cost to the college)
                       All other courses are regularly scheduled and taught from KCC’s Academic
                        Inventory.
                       One new instructor has been hired who will serve as the lead instructor
                        following the approval of this program. This instructor has been a ten year
                        adjunct faculty member of KCC and will be teaching other General Education
                        core courses in other programs; this instructor holds a Bachelor of Science
                        degree in Business Administration and Master of Science degree in
                        Education.
                       Other full time and adjunct KCC instructors in this program are qualified to
                        instruct all program courses.
                       Adequate facilities currently exist to support the program and no currently
                        approved program will be adversely affected with the addition of this
                        certificate/AAS degree program
                       The Business Advisory Committee and college supervisory staff will regularly
                        evaluate and offer input for program improvement and development.
                       KCC’s Learning Resources Center provides support materials and tutors for
                        students.
                       Financial Aid is available to qualified students.


Approval
Signature
Name                   Ron Dodge                  Salam Noor                   Cam Preus-Braly
Title                                       Assistant Superintendent
              EII Education Specialist                                     DCCWD Commissioner
                                                      ODE
Date                   9/22/2006



                                                                                                 11
The Commissioner and Staff Recommend Adoption of the Following Resolution:

     RESOLVED, that the State Board of Education approve the Business/Office
Systems Technology Associate of Applied Science Degree and One-Year Certificate of
Completion program at Klamath Community College.




lis\j:\secondarypostsectransitions(cm)\college programs\klamath\bus off sys tech (aas & cert)\abstract kcc bus off sys tech
.doc\09252006




                                                                                                                              12
Oregon Department of Community Colleges               Office of Educational Improvement & Innovation
And Workforce Development
Public Service Building
255 Capitol St. N.E.
Salem, Oregon 97310-0203

                                         Action Item
     Policy Issue: Staff Action on New Professional Technical Education Programs

                       Proposed Community College Program
                   State Board Standards--Staff Analysis Abstract
Name of College:                   Tillamook Bay Community College
Program Title:                     Hospitality, Tourism, Recreation Management (AAS & One-
                                   Year Certificate of Completion)
                                   Hospitality and Tourism (Less than One-Year Certificate of
                                   Completion)
Proposed Start Date:               Fall                       2006
Board Submission Date:             October 20, 2006
Adverse Impact Completed:          May 2, 2006
Type of Program:
      Associate of Applied Science Degree (Hospitality, Tourism, Recreation
        Management)
         Credits:       90 _____________________________
          CIP Code: 52.0901 ______________________
          CIP Title:    Hospitality Administration/Management, General
       Option Title
          Credits:                    _________________
          CIP Code:      ____________________________
          CIP Title:     ____________________________
       Certificate of Completion (Hospitality, Tourism, Recreation Management)
          Credits:      52
         CIP Code: 52.0901
         CIP Title:     Hospitality Administration/Management, General
       Certificate of Completion (Hospitality and Tourism)
          Credits:      34
         CIP Code: 52.0901
         CIP Title:     Hospitality Administration/Management, General
      Business and Industry (closed enrollment)

Assurances: The College has met or will meet the four institutional assurances required for
program application.
   5. Access. The college and program will affirmatively provide access, accommodations,
      flexibility, and additional/supplemental services for special populations and protected classes



                                                                                                  13
      of students.
   6. Continuous Improvement. The college has assessment, evaluation, feedback, and
      continuous improvement processes or systems in place. For the proposed program, there will
      be opportunities for input from and concerning the instructor(s), students, employers, and other
      partners/stakeholders. Program need and labor market information will be periodically re-
      evaluated and changes will be requested, as needed.
   7. Adverse impact and detrimental duplication. The college will follow all current laws, rules,
      and procedures and has made good faith efforts to avoid or resolve adverse intersegmental
      and intrasegmental impact and detrimental duplication problems with other relevant programs
      or institutions.
   8. Program records maintenance and congruence. The college acknowledges that the
      records concerning the program title, curriculum, CIP code, credit hours, etc. maintained by the
      Department are the official records and it is the college’s responsibility to keep their records
      aligned with those of the Department. The college will not make changes to the program
      without informing and/or receiving approval from the Department.


                                               Summary
This Hospitality Tourism and Recreation (HTR) Management degree/certificate program provides a
laddered pathway for careers in food services, tourism, lodging, recreation, and other related fields.
The less-than-one-year certificate provides a basic understanding of the hospitality and
recreation industry and prepares completers to begin careers in HTR and other related fields.
In addition to giving high school students the opportunity to earn credits toward a certificate
with articulated classes plus online courses, the certificate program will provide an advantage
to first-time employees and those seeking to advance in the industry. The one-year certificate
adds communication, human relations, industry marketing, and other skills to the less-than-
one-year certificate for industry advancement into management-track positions. The AAS
degree prepares graduates for management-level positions within the HTR industry. The
degree adds depth and breadth to business and industry knowledge (understanding and
application) as well as additional communication and general education knowledge.


                                         Program Highlights

Standards: The College has met the five program approval standards.
1. Need              The community college provides clear evidence of the need for the program.

                        Tillamook Bay Community College (TBCC) responded to initial requests from
                         the regional high school HTR Program Advisory Group, a Tillamook
                         Educational Service District (ESD) Administrator, and others for a college
                         HTR program.
                        TBCC convened focus groups of local stakeholders, and those groups
                         supported the need for a post secondary program in Hospitality, Tourism, and
                         Recreation Management (HTRM). These stakeholders also advised TBCC on
                         program design and committed to be part of TBCC’s HTRM Advisory
                         Committee.
                        Currently there are no post secondary educational programs in HTR in Region
                         1.
                        Tillamook County and other central and northern coastal areas are significant


                                                                                                    14
                       tourism destinations. Currently, at least three resort/convention centers are
                       under construction in Tillamook County alone. All will need management
                       trained employees, as well as entry-level workers.
                      Last year, the hospitality industry in Tillamook County added 3 businesses
                       and the average pay per industry worker rose 3.5%.
                      According to the Oregon Employment Department Workforce Analyst for
                       Region 1, ―Travel-related employment in Tillamook County has been slower to
                       take off but now seems to be growing faster…occupational growth will
                       continue to reflect the region’s change from a resource-based economy to a
                       service-based economy.‖ Total non-farm employment in Tillamook County
                       was 250 more positions in July 2006 than in July 2005, with leisure and
                       hospitality adding the most jobs over the year.
                      The 2004-2014 projected employment growth is 22.0% for the leisure and
                       hospitality industry in Region 1. The projected regional average is 14.1%.
                      Lodging managers in Region 1 currently earn on average $48,446/yr and the
                       projected 2004-2014 employment increase for them is 30.4%. 2004-2014
                       employment for desk clerks is also predicted to rise 19.2%, openings for
                       maids/housekeeping workers will rise 22%, and porters/bellhops positions will
                       rise 20%.
                      The food services industry is experiencing parallel changes, with employment
                       growth for food service managers in the region predicted to increase 25.3%
                       for the 2004-2014 period, and nine related food service occupations will grow
                       20%-31% in the same period.



2. Collaboration   The community college utilizes systemic methods for meaningful and ongoing
                   involvement of the appropriate constituencies.

                      TBCC convened focus groups with representation from the regional high
                       school HTR Advisory Group, the Tillamook Education Consortium (K-14),
                       Economic Development Council of Tillamook County, Oregon Economic and
                       Community Development Department, and local employers in the hospitality
                       industry. The TBCC Advisory Committee for the HTRM program will be
                       largely comprised of the regional high school HTR Program Advisory Group
                       and will include additional representation from the hospitality industry,
                       economic development, and workforce sectors.
                      Because the regional secondary program focuses primarily on culinary arts, it
                       was necessary to add employers from other hospitality areas to the TBCC
                       Advisory Committee.
                      The regional high school HTR Program is a consortium effort led by Tillamook
                       ESD in collaboration with Tillamook county’s three public school districts and
                       TBCC, so that TBCC representatives serve on that program’s advisory
                       committee.



3. Alignment       The community college program is aligned with appropriate education, workforce
                   development, and economic development programs.




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               Courses, including a majority of credits for the proposed less-than-1-year
                certificate, articulate with the nationally-recognized ProStart curriculum
                adopted by the ESD-led regional HTR program. ProStart is a nationally-
                recognized school-to-career program sponsored by the National Restaurant
                Association’s Education Foundation and recognized as part of the Hospitality
                Business Alliance’s post secondary PASSPORT program—co-sponsored by
                the Oregon Restaurant Association, Oregon Lodging Association, Portland
                Oregon Visitors Association, and hospitality businesses statewide.
               Benefits to the students include articulation of ProStart curriculum with college
                credit courses, participation in state and national competitions in culinary arts
                and hospitality management, scholarship opportunities, and certification from
                the National Restaurant Association for students completing the 2-year
                ProStart curriculum and passing ProStart examinations.
               Program design is based on input from those employment and economic
                development representatives sitting on the Advisory Committee.
               The program addresses economic and employment projections for service-
                based and tourism-related activities in Tillamook County as well as increasing
                need and opportunities for management personnel in these and other
                industries.

4. Design   The community college program leads to student achievement of academic and
            technical knowledge, skills, and related proficiencies.

               Students who successfully complete the first level HTRM Certificate will
                develop skills and knowledge appropriate for entry-level employment in the
                hospitality and tourism industry, in food, recreation, travel, or lodging venues.
                They will:
                o Understand broad hospitality, tourism, and food service concepts.
                o Demonstrate quality customer service skills and practices.
                o Demonstrate an understanding of the contemporary forces that shape
                   business and economic structures.
                o Demonstrate an understanding of the major functions of business
                   including management, accounting/finance, marketing, investments, and
                   information technology.
                o Explain why business ethics is an integral part of every business
                   organization.
                o Be knowledgeable about the hospitality industry and travel and tourism
                   operations.
                o Understand marketing and sales, operations, and human resources
                   functions and principles specific to the hospitality industry.
                o Understand the value of persons in an organization.
                o Practice effective verbal communications in various settings.
                o Be able to identify effective communications, problem solving, and human
                   relations skills.
               Students who successfully complete the full HTRM Certificate program will
                develop skills and knowledge appropriate for mid-level employment in the
                hospitality and tourism industry, in food, recreation, travel or lodging venues.
                They will develop proficiency in technology and the communication skills
                needed in the hospitality and tourism industry. In addition to the skills listed
                above, they will:


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                  o    Become more familiar with marketing and sales, operations, and human
                       resources functions and principles specific to the hospitality industry, and
                       to service industries in general.
                  o Demonstrate quality customer service skills and practices.
                  o Develop technical/computer skills for business communication, keeping
                       business records, and financial statements.
                  o Identify skills for human relations activities.
                  o Be knowledgeable about necessary professional skills for conducting
                       business in the hospitality industry.
                  Students who successfully completing the HTRM AAS degree will develop
                  skills and knowledge appropriate for management employment in the
                  hospitality and tourism industry, in food, recreation, travel or lodging venues,
                  including the skills to:
                  o Apply marketing and sales, operations, and human resources functions
                       and principles in the hospitality industry.
                  o Demonstrate strong quality customer service skills and practices.
                  o Apply professional market-appropriate guest service standards to deliver
                       competitive guest experiences to diverse cultural groups.
                  o Identify the various hospitality industry functions and their required
                       procedural and legal techniques.
                  o Discuss the importance of, and techniques for, maximizing hiring, training
                       and development, and retention of hospitality employees.
                  o Develop proficiency in technology and the communication skills needed at
                       the management level in the hospitality and tourism industry.
                  o Utilize technical/computer skills for keeping business records and financial
                       statements.
                  o Apply skills for human relations activities for hospitality industry
                       operations.
                  o Apply effective routine, technical, and persuasive styles of written
                       communication.
                  o Apply effective verbal communications in various settings.
                  o Demonstrate necessary professional skills for conducting business in the
                       hospitality industry.

5. Capacity   The community college identifies and has the resources to develop, implement,
              and sustain the program.

                 Program development costs were budgeted within TBCC general fund
                  allocations for PTE programs and Instructional Support Management.
                 Instructional resources are allocated as part of TBCC’s current general fund
                  instruction and instructional support budgets in preparation for the programs.
                 The majority of courses for the proposed programs are already offered at
                  TBCC and all courses (BA, CAS, WR, SP) have the capacity for the
                  anticipated additional students without additional costs to the college.
                 Offerings of new (HTM) courses and related instructional resources will be
                  supported by generation of additional tuition and course fees as well as
                  indirect FTE revenue.
                 No programs at TBCC will be adversely affected with the addition of this
                  certificate/AAS degree program.




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Approval
Signature
Name                       Ron Dodge                            Salam Noor                               Cam Preus-Braly
Title                                                     Assistant Superintendent
                  EII Education Specialist                                                          DCCWD Commissioner
                                                                    ODE
Date                        9/22/2006

    The Commissioner and Staff Recommend Adoption of the Following Resolution:

         RESOLVED, that the State Board of Education approve the Hospitality, Tourism,
    Recreation Management Associate of Applied Science Degree, Hospitality, Tourism,
    Recreation Management One-Year Certificate of Completion, and Hospitality and
    Tourism Less-Than-One-Year Certificate of Completion program at Tillamook Bay
    Community College.




    lis\j:\secondarypostsectransitions(cm)\college programs\tbcc\htr (aas & cert)\abstract tbcc htr mgmt.doc\09252006




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