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									Plateau News

Plateau Earns Top Ratings for Customer Satisfaction and Completeness
of Vision in Bersin & Associates' Latest Talent Management Suites Study
Posted: 16 Jan 2008 08:00 AM CST

Report Highlights Plateau’s Comprehensive Global Services, iContent Solution, and Industry
Leading Customer Satisfaction as Key Differentiators




Arlington, Va. - 16 January, 2008 – Plateau Systems, a leading provider of talent
management software, content and services, today announced it was awarded the highest
possible ratings – four stars – in the areas of Customer Satisfaction and Completeness of
Vision in Bersin & Associates’ study Talent Management Suites: Market Realities,
Implementation Experiences, and Vendor Profiles. The study points to the growing demand for
complete talent management solutions and recognizes Plateau’s comprehensive approach,
which includes integrated performance and development planning; integrated career and
development planning; and integrated performance management and succession
management. Of the 20 vendors profiled in the report, only two earned the highest scores in
both of these categories.

Highlighting Plateau’s top scores for customer satisfaction and completeness of vision, the
study recognizes that the company’s talent management solution, combined with its superior
support, drives business value and tangible results for customers. Bersin & Associates
specifically identifies Plateau’s Comprehensive Global Services, its iContent solution, and
Industry Leading Customer Satisfaction as the key differentiators behind Plateau’s ability to
maximize customer value.

The study further notes that Plateau provides a comprehensive talent management suite that
helps organizations solve the challenges associated with multi-faceted, often complex, talent
management initiatives. The report identifies performance management as a key component of
Plateau’s talent management offering, specifically referencing its “ability to support integrated
performance management and learning management” and its “functionality to address
competency gaps and support performance-driven learning programs.”

“Plateau is consistently recognized as a leader in customer satisfaction, largely due to its ability
to cultivate strong relationships as a partner and trusted advisor to its customers,” stated
Leighanne Levensaler, principal analyst for Bersin & Associates. “With proven customer
satisfaction ratings and high marks in other critical talent management areas, the company is
well-positioned to continue its leadership in 2008, especially as more organizations pursue
integrated talent management initiatives.”

Research for Bersin & Associates’ Talent Management study began in August 2007 with an
extensive, quantitative survey capturing responses across more than 700 HR, learning and
development (L&D), and information technology functions. In addition, Bersin & Associates
conducted more than 50 in-depth interviews with HR and talent management executives as
well as detailed vendor briefings with 20 providers of talent management suites. These vendor
briefings included system demonstrations that focused on integrated talent management use
cases, as well as a presentation and discussion of the vendor’s company background and
product roadmap.

“Bersin’s report validates the trend we are seeing with organizations demanding
comprehensive talent management solutions that provide interoperability between key talent
management functions, from employee on-boarding, and learning, training and development, to
career and succession planning, performance management and compensation,” said Paul
Sparta, CEO of Plateau Systems. “Plateau is leading this charge as one of industry’s only
providers of truly integrated talent management solutions. Since Plateau’s talent management
applications are built on a single code base, users can navigate seamlessly, through a
consistent interface, between multiple talent management applications. By enabling
organizations to share employee data across key talent management applications, Plateau’s
integrated suite provides real-time visibility into all aspects of an organization’s talent, making it
possible for managers to continuously align and refine and assess employee goals and
performance to support broader corporate objectives. By delivering a self-sustaining talent
management process that drives the entire talent lifecycle, Plateau’s talent management suite
is delivering real business value to customers and helping them maximize employee
performance and organizational productivity in a way that directly and positively impacts the
corporate bottom line.”

This report follows Bersin’s recognition earlier this week of Plateau’s iContent solution. Bersin &
Associates 2007 Learning Leaders Program named iContent a winner in the Platform
Innovation category for transforming the way organizations purchase, manage, and deploy
custom and third party content.

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About Plateau
Plateau is a leading provider of talent management software, content and services designed to
increase workforce productivity and drive business success. Plateau’s award-winning software
is powering talent management initiatives across some of the world’s most successful
organizations, including the American Red Cross, General Electric, the Internal Revenue
Service, Capital One Services and the National Aeronautics and Space Administration (NASA).
Industry analysts at Bersin & Associates, Forrester Research and other leading information and
technology research and advisory firms continue to recognize Plateau’s leadership in delivering
best-in-class functionality, technology and customer satisfaction. Plateau is headquartered in
Arlington, Virginia, with offices across the United States, Europe and Asia Pacific. For more
information, please visit www.Plateau.com.

								
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