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Embracing Change and Diversity
WORLD WIDE TECHNOLOGY, INC.
Annual Diversity Review
20 05
DIVERSITY VISION
World Wide Technology (WWT) believes that a critical component of
the strength of a community is the commitment that its resident
businesses show towards that community. This belief is the foundation
of our proactive involvement in our community. Nowhere is that
commitment better demonstrated than in our efforts to develop women,
minority and disabled veterans (MWDV/BE) business enterprises.
DIVERSITY MISSION
To help train, refer and integrate qualified, certified and diverse
suppliers into the provisioning of products and services, not only
for our own internal needs but also for those of our customer.
THE NUMBERS
Number of Certified MWDVBE Suppliers: 291
'04 Total Annual Spend: $12, 124, 675
MBE Spend: $6, 442, 363 WBE Spend: $5, 682, 312
% Change from Previous Year: +21%2
1 WWT has increased number of active certified
Diverse Suppliers over 31% since 2002.
2 WWT has sustained increases in overall Diverse
Supplier spend every year since 2002.
World Wide Technology
I am pleased to support the World Wide Technology Supplier Diversity Plan (SDP) as our corporate
commitment to help train, refer and integrate qualified, certified, and diverse suppliers into the provisioning
of products and services to our customers. Our company goal is to engage and assist minority-owned
businesses achieve their individual goals and to help them expand their opportunity for business
success. We utilize a "three level" mentoring approach to develop relationships that allow suppliers
participating in our Supplier Diversity Plan to engage in business opportunities in several ways -
WWT's "Three Level" Mentoring Approach
CONNECTING
COACHING
COLLABORATION
The first level of metoring focuses on Connecting direct referrals to our customer base for non-competitive
product and service offerings. The second level involves Coaching individual companies to help strengthen
and enable their business to grow and flourish under our leadership.
Finally the third level encourages Collaboration efforts with businesses that
compliment WWT's strategic business objectives.
The entire team at World Wide Technology is committed to making our
Supplier Diversity Plan an integral part of our day to day business
operations. We understand that as we engage with creative, responsive
and qualified Minority Business Enterprises (MBE) partners, we will
improve our own internal organization and also be better positioned to David L. Steward
World Wide Technology Holding
meet our end customers' needs in a "beyond all expectations" manner.
1
World Wide Technology
SUCCESS STORIES
LAWRENCE & ASSOCIATES, INC. COLLABORATION
In July of 2004, Dave Steward received a letter of sincere thanks for the nearly four years of assistance
in mentoring and advising a minority-owned IT company, Lawrence & Associates, Inc. This mentoring
ultimately helped prepare Lawrence for a spot with one of the country's largest telecom firms, Verizon
Communications. Through Mr. Steward's relationships with executive managers at Verizon, he was able to
coordinate a meeting for Thomas Lawrence. Lawrence is now engaged as a minority vendor with Verizon.
THE INCREDIBLE WEB COMPANY COACHING
In late 2004, Dave Steward came to the aid of a small minority-owned software
development firm, The Incredible Web Company. This seven person firm, co-owned
by Tariq Ahmed and Kevin Taylor was struggling with the development of a
marketing plan to jump start their business. Dave gathered two other local
St. Louis area business owners, Brandon Mann and Robert Coleman, to form
Tariq Ahmed a voluntary board of advisors to assist the young firm in developing an
President & CEO
effective go-to-market strategy.
2
World Wide Technology
WWT SPIN-OFF - SDE BUSINESS PARTNERING COACHING
SDE, formally a subsidiary of World Wide Technology Holding, spun-off in
BUSINESS PARTNERING November 2004 as an independent company under the direction of Charles
Young, an African-American entrepreneur. On January 7, 2005, Young previously Vice President of
WWT-Automotive forwarded a formal thank-you letter to Dave Steward for the preparation received while
part of WWT’s organization. An excerpt from that letter:
“The business mentoring, IT infrastructure , financial
support and flexibility provided to us while part of World
Wide Technology has been instrumental in the successful
launch of our business.” Charles Young, CEO, SDE Business Partnering
Success Stories
DANARA TECHNICAL GROUP USA, INC. COACHING COLLABORATION
WWT and Danara Technical Group USA, Inc. joined forces in a proposal to Aquila for consulting services
to perform a physical/IT warehouse analysis. The basis for the proposal was to provide a value
proposition to manage Aquila's entire warehousing operation in Minnesota.
In addition, WWT and Danara have partnered on a proposal to perform an Information Technology
Management Review for the Kansas City Area Transportation Authority. Danara is a private 8(a) certified
company, headquartered in Kansas City, Missouri. Founded in November 1994, Danara specializes in
Data Conversion and other client services.
ROSE INTERNATIONAL COLLABORATION
WWT partnered with Rose International, a Women Business Enterprise on a proposal to the Missouri
Department of Transportation. The proposal focused on providing Consulting Services for a core financial
system replacement.
Rose is a software development, hardware/software solutions and consulting services company. They
provide IT solutions to large and medium sized organizations. In addition, Rose International is an 8(a)
certified business and has been certified by state and local authorities, as a minority and women-owned
business. Rose operates out of its principal office in Chesterfield, Missouri.
World Wide Technology
SDE BUSINESS PARTNERING CONNECTIONG COACHING COLLABORATION
In early 2002, World Wide Technology, assisted by executives and management
BUSINESS PARTNERING of Telcobuy, entered an agreement to establish a majority-owned subsidiary
called SDE Business Partnering. The endeavor began as result of a WWT customer's (EDS) need to help
establish minority business participation in the provision of IT products and services to General Motors.
SDE, headed by Charles Young, an African-American, had as its primary mission to help locate and
integrate diversity suppliers (which SDE terms "Teaming Partners") into the stream
of IT distribution and consulting services business outsourced from General Motors.
Currently, the largest area of success for SDE with GM is to provide IT related
products and augmentation of GM's IT staff for consulting services. SDE sees this
model of locating qualified MBEs, mentoring them with necessary skills and placing
them into the mainstream business enterprises, as a highly templatable model.
Charles Young
Chief Executive Officer
This endeavor with SDE is a prime example of how WWT and Telcobuy are
successfully implementing their "Three-Level" Approach to Mentoring. In this example, executive and
mid-level management employees from both WWT and Telcobuy assisted SDE in mentoring and
development (COACHING) of the prospective Teaming Partners. Once qualified, the Teaming Partners
were recommended to the customer (CONNECTING). Upon acceptance by the customer, SDE
completed the cycle by working with the customer and the SDE Teaming Partner sucess to oversee the
program to ensure accountability and the anticipated results and performance (COLLABORATION). Citing
just one example of an SDE Teaming Partner, Vision I.T., an African-American owned firm out of Detroit,
Michigan, nearly quadrupled its net size and revenue since its affiliation with GM, initiated through SDE.
5
World Wide Technology
GLOBAL TECH SOLUTIONS COACHING COLLABORATION
WWT has consulted with Global Technology Solutions since 2001 regarding developing
a successful business model in the Federal marketplace.
Global Technology Solutions is a St. Louis based, 8(a), small disadvantaged, veteran-owned business
that provides Enterprise Resource Planning, Networking & Data products, as well as telecommunications
engineering and installation.
WWT and Global Technology Solutions teamed to win several government contracting awards for IT
products and services. With the financial backing of WWT, Global was able to meet and exceeded cus-
tomer expectations.
WWT continues to provide IT product acquisition support to Global Technology Solutions via WWT’s
subscription to a major Federal business development database service.
TELCOBUY PARTICIPATES AS PRIME VENDOR WITH
SBC IN SUPPLIER DIVERSITY SYMPOSIUM COACHING
On October 26th, 2004, Telcobuy participated as a prime supplier of SBC at the Wisconsin Supplier
Development Council's Supplier Diversity Symposium. Over 100 minority and women-owned businesses
attended and had the opportunity to gain valuable advise and seek collaborative opportunities from one of
the largest and most successful minority business in the U.S. - World Wide Technology and Telcobuy.com.
6
Success Stories
Telcobuy as Prime Contractor for Alcatel COLLABORATION
In mid-2002, Telcobuy was engaged by Alcatel as its primary "turn-key" subcontractor to manage
deployment for their Optical Networking Division (OND) services, including most facets of EF&I. In this
role as Prime Contractor, Telcobuy has the charge to establish relationships with EF&I companies to
create the optimal geographic and skill-set coverage model to serve Alcatel's end-customer needs. To
the extent that Minority, Woman and Disabled Veteran Business Enterprises (MWDV/BE) fit the above
requirements, Telcobuy has and will continue to actively seek employment of these companies in this
excellent opportunity to serve Alcatel and the Telecom Service Provider community.
Michael Dell Visits St. Louis
COACHING
Business Opportunity Fair
In May, 2004, Dave Steward was responsible for securing
Michael Dell, Chairman and CEO of Dell Computers, Inc., as
the featured guest and speaker at the St. Louis Minority
Business Council's Annual Business Opportunity Fair. Because
of World Wide's successful business relationship with Dell, Mr. Steward was able to convince Michael Dell
to take time out of his busy schedule to come and address the hundreds of minority business enterprises
which attended this event. Michael Dell provided some key insights as to how minority businesses can be
successful in this rapidly changing global environment. This visit by one of America's most successful
entrepreneurs was extremely beneficial to the St. Louis minority business community.
IN THE SPOTLIGHT
KARLEE MANUFACTURING
One of the outstanding MWDV/BE businesses around which Telcobuy has built its supply chain is Karlee
Manufacturing. Karlee, a woman-owned business, began as a one person garage-based machine shop
in 1974, but has since developed into a one-stop supplier of manufacturing services. Today they provide
customized integrated manufacturing services such as sheet metal fabrication,
precision machining, cabling, electromechanical assembly and process coating.
Karlee has provided its services to Telcobuy since 2000 for their Contract
Manufacturing operation in Plano, Texas. Located in Garland, Texas, Karlee has
distinguished itself as an outstanding business enterprise with the following
notable achievements to their credit:
Jo Ann Brumit
2004 Ranked 7th largest woman-owned business in Dallas Ft. CEO & Chairman
Worth area by Dallas Business Journal
2001 ISO/TL 9001:2000
2000 Malcolm Baldrige National Quality Award
2000 Texas Business of the Year (Large Division)
1999 Texas Quality Award
1995 Well Managed Business Award by Baylor University
1991 Entrepreneur of the Year Award by INC. Magazine, Ernst & Young
Karlee has without a doubt provided Telcobuy with the highest levels of performance, quality, OTD and
cost-effective pricing, which ultimately creates a greater competitive advantage for our customers.
World Wide Technology
SUNBELT TELECOMMUNICATIONS
Sunbelt Telecommunications, Inc. has been a value-added service provider of telecommunications
products to Telcobuy since 2000. A woman-owned and managed business, Sunbelt's stocking and
distribution services provide just-in-time material replenishment to Telcobuy's contract manufacturing
facility in Plano, Texas. Over the years, Sunbelt has been able to leverage strategic arrangements with
key OEMs such as Lucent and Tyco to deliver state of the art equipment at significantly reduced lead times and
competitive prices.
The volatility of the telecommunications market over the past several years
can wreak havoc on a supply chain. Through a close working relationship and
industry insight, Sunbelt has consistently supported Telcobuy's customers and
their critical service level requirements. These customers include SBC, Verizon
and Alcatel. Sunbelt's professional customer service and commitment to Paula Mann
CEO & President
customer satisfaction has been demonstrated over the years and continue to
play a key role in Telcobuy's supply chain.
Sunbelt has distinguished themselves in the supplier marketplace with recognition such as:
2000 Texas Business of the Year (Large Division)
2000 Malcolm Baldridge National Quality Award
2000 TL 9000 Registered
1999 ISO/TL 9001:2000 certified WBE Certification from Women's
Business Enterprise national council award
Telcobuy is certainly proud to have Sunbelt as a valued supplier.
9
World Wide Technology
WHAT’S NEW
MEDIA HIGHLIGHTS & AWARDS
Diversity Business.com - November 2, 2004
Diversity Business.com, the nation's' leading multicultural B2B online portal since 1999, names World Wide
Technology the No. 1 African American Owned Business in the United States and No. 4 on their list of the
top 500 diversity owned businesses. The Div100 is a classification that represents the top 100 diversity-
owned (Women, Blacks, Hispanics, Asians, Native Indian and other minority groups) businesses in the
U.S., in sectors such as technology, manufacturing, food service and professional services.
2004 Microsoft® Vendor Program (MSVP) Excellence Award for Diversity - July, 2004
Dell receives 2004 Microsoft® Vendor Program (MSVP) Excellence Award for Diversity.
Dell demonstrated its commitment to helping Microsoft achieve its diversity goals by establishing a
partnership with minority business organization, World Wide Technology Inc. Dell's flexibility and
creativity resulted in a solution that best fit Microsoft's global hardware and services needs.
Black Enterprise Magazine - June, 2004
Black Enterprise Magazine ranked WWT No. 1 on its BE 100s Industrial/Service list. The BE 100s make
up the largest black-owned businesses in the nation. In order to qualify for this significant honor a
company must be 51% black-owned, financially sound, have proven growth potential and provide quality
services to their clients.
Diversity /Careers in Engineering & IT Magazine - April/May 2004
Diversity/Careers in Engineering & Information Technology Magazine featured the diversity relationship
between IKON Office Solutions and World Wide Technology in its article; "Synergy pays off for IKON &
World Wide Technology."
SBC 2004 Outstanding Supplier Award - Customer Service - April 29, 2004
SBC Communications Inc. recognizes Telcobuy.com as an Outstanding Supplier in the category of
Customer Service. Telcobuy was one of a select group of suppliers honored in May for their work in
helping SBC deliver outstanding service to its customers during the prior year.
NMSDC Long Term Achievement Award - May 14, 2003
National Minority Supplier Development Council (NMSDC) honored David L. Steward for his significant
long-term achievements in minority business development.
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COMMUNITY OUTREACH
World Wide Technology is dedicated to supporting its community and non-profit organizations. Our
goal is to bring positive change through support of scholarship awards, youth development,
project support and other community activities. Providing leadership through employee involvement and
developing long-term relationships in the community is our primary focus.
WWT's contribution decisions are based on the individual merits of the particular project or organization.
We are most attracted to projects that benefit and support the youth of our community. Our goal is to
support the work of quality, effective, goal-oriented organizations that address human needs and services.
WWT is excited about organizations that bring together diverse groups with common concerns while
building new approaches and focus on key issues in the community. We want to improve the education
process by broadening opportunity and increasing the potential for all individuals. Our commitment
facilitates technology applications that open classrooms to the world and offers new ways to bring
knowledge to students in the learning process.
Following is a brief list of ways in which WWT supports its community:
David Steward, United Way 2005 Campaign Chair
David L. Steward, long-time United Way volunteer was named chair of the 2005 United Way campaign,
succeeding Patricia L. Mercurio, president of Bank of America-Missouri. Dave is the first African American
to chair the annual fund-raising campaign. He has been an active volunteer for the United Way and for a
number of community and civic organizations. An active member of United Way's Executive Committee,
Dave is no stranger to United Way fund-raising.
Dave and his wife, Thelma, served as chairs in 2000 and 2001 of the then United Way African-American
Leadership Giving Initiative, which recognizes individuals giving $1,000 or more to the annual campaign.
The initiative has since become the Charmaine Chapman Society, and the Stewards have remained active in it.
Other Organizations
American Cancer Society National Multiple Sclerosis Society
American Heart Association Ronald McDonald House Foundation
Big Brothers / Big Sisters St. Louis Community College
Cystic Fibrosis Foundation St. Louis County NAACP
Greater St. Louis Area Council, BSA United Negro College Fund
Herbert Hoover Boys & Girls Club United Way of Greater St. Louis
March of Dimes William L. Clay Scholarship Fund
Mathews-Dickey Boys' Club YMCA
National Children's Cancer Society YWCA of Metropolitan St. Louis
CALENDAR OF EVENTS
PREVIOUS EVENTS - 2004
January 23 NW Minority Business Council's Annual Gala in Seattle
February 26 St. Louis Business Diversity Initiative
May 4 St. Louis Minority Business Council - Opportunity Fair
(David Steward responsible for securing Michael Dell)
May 5 Wisconsin Northwest Supplier Development Council
May 18 NMSDC Business Leadership Awards - NY
June 21-22 Diversity SuperComm Summit - Chicago, IL
June 30 Arkansas Business Opportunity Fair - Speaker at Luncheon
October 17-19 NMSDC Annual Conference in New York
December 1 St. Louis Minority Business Council Salute to Excellence Awards Luncheon
UPCOMING EVENTS - 2005
February 17-18 Kansas Minority Business Development Council Speaking Engagement, Wichita
May 2-3 DFWMBC Access 2005 Conference and Opportunity Fair, Dallas, TX
May 19 KC Minority Development Council - Trade Show Exposition
(David Steward - Keynote Luncheon Speaker)
June 6 SuperComm 2005, TIA Supplier Diversity Summit, McCormick Place, Chicago, IL
June 15 St. Louis Minority Business Council - Opportunity Fair, St. Louis, MO
Sept 22 Northern California Supplier Development Council Business Opportunity Fair
Oct 23-26 National Minority Supplier Development Council - Business Opportunity Fair, Dallas, TX
World Wide Technology
ABOUT WWT
OUR VISION
Provide revolutionary supply chain solutions for our customers.
Founded in 1990, World Wide Technology (WWT) is a leading Systems Integrator providing technology and
supply chain solutions to customers and suppliers around the world. World Wide Technology Holding Co.,
Inc., is comprised of two operating companies focused on specific markets: WWT, Inc. and Telcobuy.
By engaging WWT to manage their planning, procurement and deployment processes, our customers
benefit from our certified technology professionals, a nationwide physical infrastructure and a suite of
e-Commerce applications designed to greatly simplify the supply chain.
CORE VALUES
• Embrace change and diversity of people and thought
• Passion and a strong work ethic
• Attitude, be positive and open minded
• Team player, proactively share ideas
• Honesty and integrity
DIVERSITY CERTIFICATION
WWT, the largest African-American owned enterprise in the United States, is recognized as a Small
Business and Minority Business Enterprise (MBE).
WWT SUPPLIER DIVERSITY TEAM:
David Steward - Chairman, World Wide Technology Holding Co. Inc.
Bob Olwig - VP Business Development
Ann Marr - VP Human Resources
Kurt Grimminger - VP Operations, Plano, TX
Bob Wells - Director Program Mgmt./Supplier Diversity Coordinator
Dicran Arnold - Account Executive Commercial Sales
Bridget Loza - Administrative Assistant, Plano, TX
For more information on the World Wide Technology Supplier Diversity Plan or to contact us,
please visit our web site at http://www.wwt.com/supplier_diversity.html.
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