oom VERZEKERINGEN Terms of
Household Contents Insurance
belong to the private household of the insured person,
Article 1. Definitions including personal jewellery and audiovisual equipment.
1.9 Personal jewellery
1.1 Audiovisual equipment Jewellery (including watches) intended to be worn on the
Audio, video, receiving and transmitting equipment, such body and consisting entirely or partially of precious metals
as radios, record players, CD players, video disc players, or other metals, minerals, ivory, coral or blood coral or simi-
televisions, video cameras, tape, cassette and video recor- lar materials, as well as pearls.
ders, as well as all types of computer equipment such as 1.10 Company
personal and game computers. All of this includes the usual OOM Schadeverzekering N.V. This company is registered
peripheral equipment and other accessories such as discs with the Financial Markets Authority (AFM) under number
or video discs, compact discs, tapes, cassettes, floppy discs, 12.000.624.
speakers, monitors, writing and printing units. 1.11 War and kindred risks
1.2 Charges incurred to minimise loss Armed conflict, civil war, uprising, internal unrest, riot,
Costs of measures taken during the valid term of the insu- mutiny. The definitions of these forms of war and kindred
rance by or because of the policyholder or an insured per- risks are part of the text filed by the Union of Insurers in the
son and reasonably required to avert the imminent threat Netherlands on 2 November 1981 at the office of the clerk
of damage for which, if occurred, the insurance provides of the District Court in The Hague.
coverage, or to limit such damage. In this context, the costs 1.12 New value
of measures also include damage to items used in taking The amount required to obtain new items of the same type
the measures indicated herein. and quality.
1.3 Lightning strike 1.13 Explosion
Direct strike by atmospheric discharge on objects in the Immediately caused by a severe forced expression of gases or
building at the risk address. vapours occurring at once, taking into account the following:
1.4 Breakage If the explosion occurs:
Unlawfully obtaining access by force, i.e., with visible a. within a container, closed or otherwise, then:
damage by the breaking of locks or closures. 1 an opening must be created in the wall of the con-
1.5 Fire tainer by the pressure of the gases or vapours therein
A fire caused by combustion and accompanied by flames and;
outside a hearth and able to spread by itself. 2 the opening must lead to the pressure inside and
Therefore the following, among other things, do not consti- outside the container suddenly becoming equal.
tute fire: b. outside a container, the expression of force must be the
a. singeing, scorching, melting, charring, smouldering; immediate result of a chemical reaction.
b. burning out of electric appliances; How the gases or vapours are created or whether they were
c. overheating, burning out, breakage of ovens and boi- present before the explosion is not relevant.
lers. Explosion does not refer to: implosion.
1.6 Current value 1.14 Clearance costs
New value less an amount for technical and/or economic Costs of demolishing, clearing away, removing, dumping
obsolescence, taking in account the state of repair of the and destroying the insured items not already included in
insured item. the determination indicated in article 7.1 and which are
1.7 Fraud the necessary consequence of an event that is insured. The
Making or attempting to make false statements in wri- terms of article 4.5 apply notwithstanding.
ting, deception, acts prejudicial to creditors or beneficiaries 1.15 Overvoltage/induction
and/or misappropriation by persons and/or organisations Lightning discharge other than is understood by the term
involved in the creation and/or execution of the insurance, lightning strike.
with the purpose of obtaining insurance coverage or a pay- 1.16 First-loss insurance
ment or service on false pretences to which there is no enti- Insurance in which the company compensates for the
tlement. damage to a maximum of the insured amount without clai-
1.8 Household contents ming underinsurance, even if the value of the insured items
All movable goods owned by the insured person and which exceeds the insured amount.
1.17 Risk address 3.5 Insured period
The building or portion of a building, indicated as the risk The insured costs are eligible for the determination of the
address on the policy sheet, exclusively in use with the insu- payment provided they are incurred during the period in
red person as a private home. ‘Building’ also refers to the which the insurance is in effect.
auxiliary buildings belonging to said building and private 3.6 Uncertain event
storage spaces in flats. The insurance provides coverage only if and as long as
1.18 Storm the requirement for uncertainty indicated in article 7:925
A wind speed of at least 14 metres per second (gale force 7). of the Dutch Civil Code (BW) is fulfilled. This requirement
1.19 Insured person for uncertainty is fulfilled if and as long as the damage for
Every person indicated as such in the policy. which compensation is claimed is the result of an event for
1.20 Policyholder which it was uncertain to the parties at the time of entering
The person having entered into the insurance contract with into the insurance that damage was incurred therefrom
the company and indicated as such on the policy sheet. for the policyholder/insured person or for a third party, or
would still arise in the normal course of events.
Article 2. Region of coverage The consequences of an event related (directly or indirectly)
to terrorism, malicious contamination or preventive measu-
The insurance is in effect worldwide, but exclusively at the risk res are covered in accordance with the coverage and defi-
address indicated on the policy sheet. nitions as set out in the ‘Terrorism Coverage Clause Sheet
of the Dutch Terrorism Damage Reinsurance Company (NHT
N.V.)’ and the ‘Protocol for Claims Handling of the Dutch
Article 3. Coverage descriptions Terrorism Reinsurance Company (NHT N.V.)’ and notes the-
reto. The text of said Clause Sheet and Protocol and notes
3.1 a. his insurance is first-loss insurance. Insurance is provi- thereto can be consulted or downloaded from the NHT
ded to a maximum of the insured amount for material website at www.terrorismeverzekerd.nl or requested from
damage to or loss of the household contents of the the company.
insured person present at the risk address by a danger 3.8 Foreign currency
as stated below, regardless of whether it is caused by Bills in foreign currency will be converted to euro according
inherent vice, inherent defect or arises from the type to the current rate on the date of the event.
and nature of the danger object.
b. Damage to the insured items by being affected by the
danger itself is equated to damage to said items and Article 4. Exclusions
other insured items that results therefrom.
c. Damage to insured items is also insured if said damage Excluded from the insurance is damage to:
is caused by uninsured items being affected by an insu- 4.1 money, negotiable instruments including, for example,
red danger and the damage to the insured items is the phone cards, public transport tickets and passes, etc.,
result of the proximity of the uninsured items. unprocessed precious metals and unset precious stones;
3.2 Personal jewellery is insured to a maximum of € 1,000 and 4.2 stamp and coin collections.
audiovisual equipment is insured to a maximum of € 2,500. The insurance also excludes damage caused by or arising from:
3.3 Dangers/events covered: 4.3 earthquake and volcanic eruption. For damages occurring
a. fire; either during the time in which, or during the 24 hours
b. explosion; after the consequences of the earthquake or volcanic erup-
c. lightning strike; tion became evident in or near the insured items, the insu-
d. induction/overvoltage by lightning discharge; red person must prove that the damage is not attributable
e. storm; to said phenomena;
f. aircraft and spacecraft; 4.4 flooding as a result of the breaching or overflowing of
g. burglary, theft or attempts thereto, in which the offen- dikes, quays, locks, banks or other water barriers, regar-
der enters the building where insured objects were loca- dless of whether it was caused by a storm. This exclusion
ted, or attempted to enter them by means of breakage does not apply for fire or explosion caused by flooding;
from the exterior to said building or a building connec- 4.5 environmental damage. This refers to the costs of reversing
ted thereto internally; a contamination of the ground, surface water and/or any
h. violent robbery and extortion; watercourses, underground or otherwise. Reversing refers
i. vandalism after the offender has entered the building to investigation, cleaning, removal, transport, storage, des-
after committing breakage. This coverage does not truction and replacement of soil and/or water or ground
apply for buildings or portions thereof that are taken water and/or isolation of a contamination.
out of use. Inasmuch as is not explicitly stated otherwise on the policy sheet,
3.4 In excess of the insured amount, the following are compen- there is also no claim for compensation of costs:
sated: 4.6 arising from, or related to, nuclear reactions and fission pro-
a. charges incurred to minimise loss, as necessary to a ducts thus occurring, regardless of how the reactions occur,
maximum of 100% of the insured amount; other than in medical treatment applied to the insured per-
b. clearance costs to a maximum of 10% of the insured son;
4.7 arising from war and kindred risks; Fax +31 (0)70 353 21 26
4.8 if a claim could be made, in the absence of this insurance, E-mail firstname.lastname@example.org
on compensation, payment and/or assistance based on 5.3 Damage information obligation
other insurance, legislation or provision, whether predating a. The policyholder/insured person is required to provide
this insurance or otherwise. In that case, this insurance will the company, its medical adviser or those in charge of
then be valid only after all other insurance has been clai- verification with all information and documentation,
med. In that case, only that damage will be eligible for within a reasonable time, that is important to the com-
compensation, payment and/or assistance that exceeds the pany to evaluate the payment obligation.
amount that can be claimed elsewhere or could be claimed b. This means, among other things, that all invoices must
elsewhere if this insurance did not exist. Article 7.691 part be specified so that the company’s required compensa-
1 BW does not apply; tion may be determined from it without further enqui-
4.9 if the company is intentionally misled by the policyholder, ries.
insured person and/or beneficiary of payment by delibe- 5.4 Cooperation obligation
rately failing to disclose facts and circumstances that are a. The policyholder/insured person is obligated to coope-
important to the company in evaluating the claim and/or by rate in full and refrain from all that may infringe the
making false statements, unless such misleading does not interests of the company.
justify this exclusion; b. This means, among other things, that he or she is obli-
4.10 of damage related directly or indirectly to or caused by the gated to inform the company of all other known insu-
insured person participating in or knowingly and wilfully rance policies that provide coverage at the time of the
being present in a hijacking, strike, uprising and/or act of event for damage claimed under this insurance.
terrorism; c. He or she is also obligated to assist the company in see-
4.11 of damage directly or indirectly related to or caused while king recovery from liable third parties.
the insured committed or aided in the committing of a d. The policyholder/insured person is also obligated to ref-
crime; rain from acknowledging liability.
4.12 if the damage is attributable to intent and/or conscious or 5.5 Liability for non-fulfilment of obligations
unconscious recklessness of the insured person or someone a. No rights may be derived from this insurance if the poli-
with an interest in the benefit; cyholder/insured person has not fulfilled one or more of
4.13 if an incorrect representation of matters is given by the the above policy obligations and has thereby infringed
policyholder, insured person or beneficiary or if an untrue the company’s interests.
statement is made and the company’s interests are thereby b. There is no infringement of interests where liability is
infringed. If the infringement of interests is not such that it rightly acknowledged or if mere facts are acknowled-
justifies exclusion, the company will deduct the damage as ged.
a result of the incorrect representation of matters or untrue c. All rights to payment lapse if the policyholder/insured
statement by the policyholder, insured person or benefici- person has not fulfilled the above obligations, with the
ary from any payment or, if payment has already occurred, intent of misleading the company, unless such mislea-
recover it from the person who gave the incorrect repre- ding does not justify the lapsing of rights.
sentation of matters or made the untrue statement. If the
incorrect representation of matters is given or an untrue
statement is made with the intent of misleading the com- Article 6. Expert’s assessment
pany, there will be no claim for compensation of costs.
6.1 The extent of the damage
will be determined:
Article 5. Obligations a. by the company and the insured person in consultation,
5.1 Obligations in the event of damage b. by an expert to be appointed jointly, or;
The insured person is obligated: c. by two experts, of whom the insured person and the
a. to take measures immediately to prevent and limit any company each appoint one. Before beginning the work,
extension of the damage; both experts will appoint a third. In the absence of
b. after arson, burglary, theft, robbery or vandalism, to agreement, the third expert, after having heard or pro-
report such immediately to the local police and to send perly convened both experts, will determine the extent
the company a copy of the confirmation of reporting to of the damage in accordance with the policy terms wit-
the local police. hin the limits of both appraisals.
5.2 Damage reporting obligation Cooperation in the process described does not constitute
As soon as the policyholder/insured person is aware or an acknowledgement by the company of the obligation to
should be aware of an event that may result in a payment compensate.
obligation for the company, he or she must report the event 6.2 Cooperation
as quickly as is reasonably possible to: The insured person and the company are obligated to pro-
OOM Verzekeringen vide the experts with all cooperation that the latter deem
c/o P.O. Box 50.000 necessary to perform their duties correctly, including pro-
7900 RP Hoogeveen viding the policy for inspection and providing information
The Netherlands regarding the cause, occurrence and extent of the damage.
Tel. +31 (0)70 353 21 25
6.3 Fees and expenses c. Subsequent premium includes: the premium owed by
The fees and expenses of experts are entirely at the expense the policyholder on tacit renewal of the insurance.
of the company to the extent that the damage is insured. 9.4 No compensation is owed for expenses whose necessity or
If, however, the total of claims by the expert or experts the expectation of incurring them became apparent in the
appointed by the insured person and the expert(s) consul- time that the insurance is or was suspended.
ted by these exceeds the corresponding total on the part 9.5 The policyholder continues to be obligated to pay the pre-
of the company, the excess will be at the insured person’s mium as well as collection costs.
expense. 9.6 Coverage will take effect again for events occurring after
the day that the amount owed by the policyholder, inclu-
ding premium, insurance tax and costs (including collection
Article 7. Determining the extent of the charges) is received in full by the company. In the event of
damage agreed instalment payments, coverage will not be restored
until all instalments remaining unpaid have been paid.
The company’s obligation to compensate for damage consists of: 9.7 If the policyholder does not pay the premium owed in time
7.1 the difference between the new value of the insured items on the first premium due date, or refuses to pay, and if the
immediately before and immediately after the event or, at policyholder does not pay the subsequent premium in time
the company’s option, the repair costs immediately after or refuses to pay, the insurance will end on written termi-
the event for items that can be repaired in the opinion of nation by the company. In the event of no timely payment
the expert(s). of the subsequent premium, however, only if the company
The current value is assumed for the following items: has demanded payment of the subsequent premium by the
a. items whose current value before the damage is less policyholder after the premium due date, to no avail. The
than 40% of the new value; insurance will end on the date stated in the letter of notice,
b. items not used for their intended purpose; albeit, except in the case of intent to mislead, no earlier
c. mopeds; than two months after the date of the letter of notice. Ter-
d. items with antique or rarity value; mination does not affect the suspension of the insurance
e. aerials and sunshades. on the basis of the above provisions to the date on which
7.2 the amount of charges incurred to minimise loss. the insurance ends.
7.3 the amount of clearance costs. 9.8 Except in the case of termination due to intent to mislead
the company, the ongoing premium will be refunded reaso-
nably in the event of early termination.
Article 8. Excess
8.1 An excess of € 250 applies per event of damage. Article 10. Insurance basis
8.2 The excess is deducted from the damage amount deter-
mined in accordance with the policy terms. 10.1 The application form with statements made by the policy-
holder or insured person, written in person or otherwise,
and any written information provided separately by the poli-
Article 9. Premium payment, premium cyholder or insured person, form the basis of this insurance
refund and suspension and are considered to constitute a whole with the policy.
10.2 a. If the policyholder has not fulfilled the information obli-
9.1 The policyholder is obligated to pay the premium owed on gation in article 7:928 BW and has acted with the intent
the premium due date, in advance, including expenses and, of misleading the company or if the company would not
if applicable, insurance tax. have provided insurance had it known the actual state
9.2 Starting premium of affairs, the company will be authorised to terminate
a. If the policyholder does not pay the starting premium no the insurance within two months from discovery at a
later than the thirtieth day from receipt of the request time to be determined by the company, without a notice
for payment, or refuses to pay, no coverage will be pro- period.
vided, without notice of default required by the com- b. The policyholder may terminate the insurance with
pany, regarding any events occurring on or after the immediate effect within two months after the company
effective date or amendment date. has invoked non-fulfilment of the information obligation
b. Starting premium includes: the premium owed by the on entering into the insurance contract, including the
policyholder in relation to an interim change in the insu- situation in which the company invokes non-fulfilment
rance. of the information obligation on materialisation of the
9.3 Subsequent premium risk.
a. If the policyholder refuses to pay the subsequent pre- 10.3 In the event of non-fulfilment of the information obligation
mium, no coverage will be provided regarding events by the policyholder on entering into the insurance con-
occurring on or after the premium due date. tract, the company may propose to the policyholder that
b. If the policyholder does not pay the subsequent premium the insurance contract be continued under amended terms.
on time, no coverage will be provided for events occur- The right to payment will be evaluated in accordance with
ring from the fifteenth day after the company has made article 7:930 BW.
a written demand for payment to the policyholder after
the premium due date and payment has not been made.
Article 11. Duration and end of stated in part 1, the insurance will be continued under the
insurance new terms and/or for the new premium.
11.1 Long-term insurance
The insurance is entered into for an undetermined period. Article 13. Change of risk
11.2 Short-term insurance
a. The insurance is entered into for a period as indicated 13.1 Any change in the composition of the family and any other
on the policy sheet. The maximum insurance term is 2 change affecting the rights and obligations under this insu-
years. rance contract must be communicated to the company in
b. The insurance cannot be renewed, but new insurance writing as quickly as possible, within 1 month from the time
can be applied for. An application form must be submit- that the change occurred. If the policyholder omits to act as
ted to the company for that purpose. above, the right to any restitution of premiums will lapse,
c. By way of exception to the terms under b, the insurance as will the right to any damage payment, except in the
may be extended once for a maximum period of 30 event that the change does not justify it.
days. The total insurance term, including the extended 13.2 The policyholder must inform the company in writing as
period, may never exceed the maximum insurance term. soon as possible of any change of address. Notification by
11.3 Termination by the policyholder the company to the policyholder will legally be made to the
The policyholder may terminate both the short-term and last address known to the company.
long-term insurance at any time. The insurance will then be 13.3 The policyholder must give notice of an increase in family
terminated as of the date on which the company receives size as soon as possible, within 1 month, indicating the
the written notice, or on such later date as may be stipula- name(s) and date(s) of birth of the person(s) in question.
ted by the policyholder. The insurance will not be retroacti-
vely terminated under any circumstances.
11.4 Option of termination by the company Article 14. Personal information
a. The company is entitled to terminate the insurance uni-
laterally and with immediate effect if the policyholder 14.1 a. Personal information is requested when insurance is
and/or insured person commits or attempts to com- applied for. This information is processed by the com-
mit fraud, deceit, intentionally make incorrect state- pany to enter into and carry out agreements, engage in
ments and/or other serious offences (such as duress and marketing operations, to assure the security and inte-
threats). In such cases, the insurance will be terminated, grity of the financial sector, for statistical analysis and to
including any supplementary insurance, effective the be able to fulfil legal obligations.
day that the event in question occurred or on any other b. The processing of personal data is subject to the code of
date to be determined by the company. conduct for the processing of personal data by financial
b. The company is entitled to terminate the insurance in institutions [‘Verwerking Persoonsgegevens Financiële
writing up to 30 days after the company has taken a Instellingen’].
final position regarding damage. The insurance will end 14.2 With regard to a sensible acceptance policy, the company
on the date stated in the letter of notice, but not earlier may consult the policyholder’s information and/or that
than two months after the date of the letter of notice, of the insured person(s) at the CIS foundation in Zeist. In
except in the event that the termination is related to this regard, participants in the CIS foundation may also
the intent by an insured person or by the policyholder exchange information among each other. The goal is to
to mislead the company. The policyholder is entitled to manage risk and prevent fraud.
terminate according to paragraph 3 of this article. The privacy regulations of the CIS foundation apply. See
14.3 A consumer brochure of the Code of Conduct may be
Article 12. Revision of the premium requested from the company. The full texts of the Code
and/or terms of Conduct may be consulted on the website of the Asso-
ciation of Insurers at www.verzekeraars.nl. The Code
12.1 The company is entitled to revise the terms of insurance of Conduct can also be requested from the Associa-
and premiums of its policies, either as a whole or in groups. tion of Insurers (Postbus 93450, 2509 AL The Hague, tel.
Such revision will occur for each insurance on a date to be +31 (0)70 333 85 00).
set by the company.
12.2 The company will inform the policyholder of the intended
revision. Article 15. Fraud
12.3 The policyholder is entitled not to agree to a revision resul-
ting in reduced coverage or an increased premium. If the Fraud (in whole or in part) has as a consequence that:
policyholder has informed the company of this within one 15.1 no insurance payment will occur at all;
month from the date stated in part 1, the insurance will 15.2 the police will be notified;
end as of the date indicated in part 1, with a refund of the 15.3 all insurance involving the person committing the fraud as
premium for the period not elapsed for which the premium a policyholder and/or an insured person will be terminated.
has been paid. This applies to insurance taken out with OOM Schadeverze-
12.4 If the company has not received any notice from the policy- kering N.V. as well as OOM Global Care N.V. and “O.O.M.”
holder within the stated period of 1 month after the date Onderlinge Molestverzekering-Maatschappij U.A. If there is
early termination, the ongoing premium will not be refun-
ded, in accordance with article 9.8;
15.4 there will be an entry in the reporting system used among
15.5 any damage paid and cost of investigation will be claimed
Article 16. Complaints and disputes
16.1 This insurance is subject to Dutch law.
16.2 Complaints and disputes relating to the intermediation, cre-
ation and execution of this insurance contract may be sub-
mitted in writing to the management of the company.
16.3 a. Individuals who are not satisfied with the judgement of
the company may turn to
Financial Service Complaints Institute (Kifid)
2509 AG The Hague
Tel. +31 (0)70 333 89 99
b. If they do not wish to use these complaint handling
options or are not satisfied with the handling or out-
come, they may present the dispute to the competent
judge in The Hague, unless agreed or provided other-
16.4 Entities other than individuals cannot turn to the Financial
Service Complaints Institute (Kifid). They may present the
dispute to the competent judge in The Hague.
16.5 The extended ‘OOM insurance complaints and dispu-
tes regulations’ can be consulted and downloaded at
www.oomverzekeringen.nl or requested from the company.
P.O. Box 3036
The OOM Verzekeringen trade name is used by OOM Holding
2280 GA Rijswijk, The Netherlands
N.V., OOM Global Care N.V., OOM Schadeverzekering N.V. and
Telephone: +31 (0)70 353 21 00 “O.O.M.” Onderlinge Molestverzekering-Maatschappij U.A., all
Fax: +31 (0)70 360 18 73 legally registered in The Hague with offices in Rijswijk and regis-
E-mail: email@example.com tered with the The Hague Chamber of Commerce under numbers
www.oomverzekeringen.nl 27194193, 27111654, 27155593 and 27117235 respectively.