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System_Monitoring_with_solman

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					      System Monitoring with the SAP Solution Manager

Purpose
Monitoring is defined as the periodic oversight of a process, so that timely action can be taken
to correct the deficiencies detected.
Monitoring should be done to detect the deficiencies as early as possible to ensure the
correctness and security of the business processes and to increase the availability and
performance of the system.
Benefits:Financial savings due to reduced probability of system downtime or business
           process interruptions and overtime costs
     •   Improvement in motivation of IT staff
     •   Higher end-user satisfaction

Realization within SAP Solution Manager:
     •   self-service for setting up the correct procedures for a technical solution monitoring
     •   Graphical display of software, hardware and business processes
     •   Applicable to all SAP solutions
     •   Openness to partner products
     •   Technical status of business processes
     •   Technical status of Systems
     •   Recommendations based on actual data


Prerequisites
If you are working with the IDES DEMO Landscape all prerequisites for this demo script are
already met.
If you would like perform this demo in your own Solution Manager the following prerequisites
have to be met before you can start with this demo.
The system, you want to show the monitoring of, is maintained in transaction SMSY.


If it is a Satellite System, a sufficient RFC-Destination has to be in place. Standard in the
SAP Solution Manager and IDES DEMO Landscapes is a Trusting - Trusted RFC connection
to be automatically generated in transaction SMSY. They get the names
SM_SIDCLNTXXX_READ and SM_SIDCLNTXXX_TRUSTED.


System Access Information
This paragraph gives you the generic system access information needed to run this process.


System Landscape

System Landscape, this Process is built in
SAP Solution Manager


Solution Components used in this Process
mySAP CRM




                                               1
mySAP R/3 Enterprise
mySAP BW
mySAP SCM

Please check the currently valid system IDs and active clients on the tab strip SYSTEMS of
this process in the Demo Database.


Users

Predefined User (Role)           Password                          Component
SOLEMANDEMO                      WELCOME                           R/3



Process Flow
The process “System Monitoring with the SAP Solution Manager” consists of the following
steps:

        1. Show the System Monitoring possibilities at an existing example
        2. Activate an Alert in the setup session of the SAP Solution Manager
        3. Include an additional CCMS Alert
        4. Delete a CCMS Alert




               Satellite                               SAP Solution
               Systems                                   Manager

               Collect Data                              Display and
                Get CCMS
                  Alerts
                                        1              dispatch Alerts
                                                        (e-mail; SMS;
                                                        Support Desk
                               Agents send Alert
                                                          message)
                                     Data




                                        2
                                                         Root cause
              Check CCMS                                  analysis
             Expert Monitors     Navigate directly
               and solve       into Satellite System
                Problem




Data used During this Process

         Demo Landscape in SAP Solution        IDES DEMO Landscape



                                                2
           Manager


Show the System Monitoring possibilities at an existing
example

Procedure
      1. Log on to the SAP Solution Manager System
      2. To start the SAP Solution Manager, choose SAP Menu -> Tools->SAP Solution
         Manager transaction SOLUTION_MANAGER (Solution Operation).
      3. Check if you are in the Solution Landscape IDES DEMO Landscape at the header. If
         you are in a different landscape, click on the button Goto.
      4. Choose Solution.

...




      Background Information: After entering transaction SOLUTION_MANAGER for the first
      time, the SAP Solution Manager starts from a screen listing the solution landscapes that
      have been defined previously. In all later entries the system will automatically display the
      solution landscape you last worked on.

The screen Active Solutions appears. It has been developed to enable a continually overview
monitoring regarding the most important system landscapes and business processes.

      5. To ensure a good overview regarding open alerts and performance, open IDES
         DEMO landscape.
      6. Maintain an automatic refresh rate of 5 minutes and save.
      7. In the example you have red alerts. To navigate to more monitoring details, click on
         Components/Systems.




                                                 3
    Background Information: If required, you can refresh minor important landscapes
    manually. Then, the time and date behind the name of the landscape will be actualized.

    8. Go to Operations in the left part of the screen.
    9. Choose SAP Technology -> Monitoring -> Solution Graphic.

You get a graphical display of the status of the systems, components and databases
maintained in IDES DEMO Landscape.

In the graphic,
    •   System groups are represented by gray rectangles.
    •   Software components that are assigned to these groups are represented by blue
        rectangles with ratings.
    •   Each software component has its own rating.

The graphic shows you the current alerts in your solution landscape. You might have open
alerts in your alert history showing another alert status.
Further explanations to open and current alerts see further down in the document.




                                             4
10. Click on an alert for more monitoring details. In this example SAP BW.




Result: Now you can see all the components (instances, servers, and so on) for the
software component you have chosen on the previous screen.

11. Navigate further down for more details and click on an alert again.




Result: In here we get an overview about all open alerts of this instance.




                                           5
    12. Click on the alert program (red). You are navigated to the related expert monitor in
        the connected satellite system.




    Background Information: If you click [More] you get the alert documentation.
    If you go on the alert Program errors (Background) you get a display of a short dump
    screen, if the alert is red. This is only a display of an already occurred and not an actual
    short dump.

As a result, you can check the detailed reasons for the alert.

    13. Choose Back to return to the Alert overview.




                                               6
14. If you like to reset an alert for a specific time, set the flag in front of the specific or at
    all of the alerts and Reset.




15. Maintain the time period you want the alert(s) to disappear for and Confirm.




Background Information: In some cases, you may want to deactivate the alert rating
temporarily. For example, if the alert is not accessible for monitoring in CCMS or if a
yellow or red rating is raised for the alert, but after analysis you have decided that it is not
important or will soon disappear, you can deactivate the alert. In this case, enter 1 minute
(max. 999 minutes). During the entered time, this line is not rated by SAP Solution
Manager.



                                               7
Result: The alert has disappeared.

16. Click Open Alerts to check the development of your alerts.




Background Information: This functionality shows you how often an alert occurred in
history.

17. Click on the arrow in front of any alert. You get the alert history that led to the alert
    rating.




                                             8
        Background Information: This is useful to check the relevance of an alert. For
        example, a red alert regarding low performance of a transaction is more critical, if it
        occurred 10 times a day than once a month.
        It is also useful to calibrate your alert settings. For example, if you get too many alerts
        during a short time you should think about new thresholds.

    18. Mark the alerts you have checked and press the button Confirm. The former open
        alert will vanish and the rating will set to green, if there are no more other open alerts.
        In case, you have confirmed all sub-alerts for an alert the rating of alert will be green.

    19. Choose back to come to the graphical Display again.




    Background Information: The confirmation of alerts at ‘Open Alerts’ (alert history) has
    no influence on the display of alerts in the alert graphic, because there you see only the
    current status of alerts.

When you come back to the 'Current Alerts' view, the rating of components (in which alerts
were confirmed) has changed. In the meantime new alerts can appear and make the rating
again yellow or red.




                                                9
Activate an Alert in the setup session of the SAP Solution
Manager

Procedure
Independent of the refresh times in the solution overview you are able to maintain the alert
refresh times within a solution.
  1. Choose Operations Setup in the left part of the screen.
  2. Go to Goto -> Solution Settings .




  3. To extend the graphic alert refresh, maintain 600 seconds instead of 60 seconds.
  4. Choose OK.




                                            10
   5. Choose Work Area. Dependent on the systems maintained in transaction SMSY, you
      are provided with Best Practices Documents, which support you with actual
      background information to several monitoring themes.
   6. To set up or maintain the system monitoring, go to Setup System Monitoring.




You are now in the service session or self-service system monitoring screen.
   • On the left side you see the checks of the session.
   • The upper right frame shows an information text related to the active check.
   • In the lower right frame you can maintain data.




                                            11
7. At the first check Activate Monitoring, you maintain the systems you want to include
   in your system monitoring.




Background Information: Do not remove the ‘Active’ flags, otherwise the systems
won’t be displayed in the system graphics.

8. The second check ‘Setup RFC Connections…’ is usually not relevant, because they
   are already maintained in transaction SMSY. Here you see, if the RFC connection
   is working.




                                       12
All monitored alerts are divided into several levels:
    • SAP R/3 systems,
    • SAP R/3 instances,
    • Hardware servers, and
    • Additional software components (such as ITS).

Most of the levels are subdivided into several sublevels. For example, each R/3 instance is
divided into 4 levels, and level "Performance Alerts" is divided into 4 sublevels.

   9. To customize an alert, go into the appropriate check related to your satellite system.
   10. Go to the check group of the performance alerts – Dialog alerts and set a flag to
       activate a so far not active alert.
   11. Choose back.




   Background Information: You can also change the thresholds.
   The threshold changes will be transported to the local CCMS of the satellite system. To
   can see the changes, in the appropriate monitoring tree element (MTE) of transaction
   RZ20 in the satellite system.

After the changes in the system monitoring session you will get a new alert in your alert
graphic and the alert overview.




                                            13
Include an additional CCMS Alert

The setup session includes a limited number of predefined alerts.

    1. Check already existing user defined alerts in IDES DEMO landscape.




                                             14
2. If an alert that you want to monitor is not shown, but is in the CCMS, you can define it
   in the check "User Defined alerts". Each level includes such a check. You can make
   your work easier by defining new alerts at the appropriate levels.
3. To add a new alert for monitoring, you need to enter its exact CCMS long name in
   columns 3 and 4.




4. To get the Monitoring Tree Element (MTE) name, you have to go to your satellite
   system to the local CCMS (transaction RZ20).
5. Choose SAP CCMS Monitor Sets and double-click on SAP All Solution Monitoring
   Contexts.




                                          15
6. Choose any alert you want to monitor.




Background Information: Choose any of the coloured (red, yellow, red) alerts as gray
alerts have no value yet reported.

7. Choose Properties.
8. Copy the name.




                                        16
9. Insert the name in the column 2 (and 3 if more then 120 characters).
10. Activate and save. The alert and check status will change to green.




11. Go back to the satellite system into the properties of the example.
12. To provoke an alert choose Change and maintain very short threshold values.
13. Save.




                                        17
14. In the satellite system, click in transaction FB50.




Background Information: You get a red alert in your local CCMS for the response time
of your transaction.




                                           18
   15. In the SAP Solution Manager navigate through the graphic to the current alert
       overview.




   Background Information: You will see the new alert of your satellite system in the alert
   graphic and alert overview now.


Cancel a CCMS Alert

 1. Choose Operations Setup in the left part of the screen.
 2. Choose Setup System Monitoring.




                                            19
3. To delete the just activated CCMS alert, mark the relevant row and press Delete Row.




 4. Save your changes.




 Background Information: The alert will vanish from the User alert table in the system
 monitoring setup session, from the alert graphic and alert overview now.




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