SAPtips4On Basis SAP ’s Solution Manager:® Page 1 August/September 2006 Volume IV Issue 4 How Do You Get It, and How Do You Use It? By Eric Walter, SAP Basis Consultant Editor’s Note: Do you like to wait In this article I will provide an part of your enterprise solution, for new products to have time to overview of SAP’s Solution Manager. you can obtain more information on evolve, to “get the bugs out” before I will explain how to acquire it, install installing and implementing the soft- you jump on the bandwagon? Is it, and learn to use it. I will also pro- ware at http://service.sap.com/solu- this the approach you’ve taken with vide a summary of its functionality. tionmanager. From here you can get SAP’s Solution Manager application? This information is relevant to Solu- the installation and implementation If you’ve decided it’s ﬁnally time to tion Manager version 4.0. documents you will need to get the take Solution Manager for a test ball rolling. drive, you’ve come to the right place. How Do I Get It? Basis Editor Eric Walter offers up the Due to the Solution Manager How Can I Learn to Use It? information you’ll need to get started requirement, all SAP customer Due to the need of “ramping up” with SM, including where to get it, licenses include Solution Manager. To the knowledge of SAP partners and how to install and test it, and how to order the Solution Manager software, customers with this product, SAP learn to use it. Eric provides tips and you must complete the form in SAP has developed online tutorials that tricks for conﬁguring the traditional Note 628901 (Figure 1) and submit cover these technical and functional implementation or with Java/J2EE to the form to your SAP sales repre- roles with Solution Manager. You can support the NetWeaver™ approach. sentative. You will then receive the access these online tutorials to gain Once you’re set up and ready to roll, media via mail and you may begin more information at http://service.sap. Eric suggests some ways you’ll want installation. com/rkt-solman. From the initial screen, to use the Solution Manager. If you’re you can navigate to the technical or looking for a “Solution Manager 101” How Do I Install It? functional areas of your choice. The overview, you’ve just found it. Now that you are ready to get initial screen is shown in Figure 2. started using Solution Manager as Introduction SAP dynamics have been a roller coaster of concepts that change from year to year. One of the products in the SAP suite is the Solution Man- Journal ager. Although this product has been available for quite some time, it has matured considerably in the newest release of Solution Manager 4.0. SAP is also mandating SAPtips this product as a prerequi- site for all SAP versions to be installed as of SAP ERP2004 (ECC 5.0). This means that you must have a Solution Manager installation com- pleted before you can gener- ate a key, needed for the base install (or upgrade) of SAP. Figure 1: SAP Note 628901 Form for Ordering Solution Manager Software SAPtips.com SAPtips © 2006 Klee Associates, Inc. SAPtips4On Basis Page 2 August/September 2006 Volume IV Issue 4 From this screen, you can cre- ate your own learning map. Solution Manager Functional Concepts Once you have Solution Manager installed, what beneﬁts will you get from this software? There are sev- eral functional concepts that become available from Solu- tion Manager. This is a short list of the components: • Implementation Tools • System Monitoring (of your entire SAP land- scape) • Operations • Service Desk Figure 2: SAP Provides Online Tutorials for Functional and technical Roles • Early Watch Alert (moni- Implementation Tools an outside view of your entire land- toring and diagnostics) The Solution Manager is now the scape that can replace your Visio dia- focal point for the ASAP methodolo- grams (If you are like me, these are • Upgrade Solutions gies. Solution Manager contains tem- not always up to date!). It can allow plates and roadmaps to be followed vendors or SAP to get a look at your • Collaboration throughout each phase of implemen- entire landscape (see Figure 3). tation. The change control, testing scripts, CATT procedures, problems Service Desk and resolutions, and all other ideas Want to check the problem history that should be communicated among and product versions, or compare all SAP teams, are held in this one cen- of your satellite systems, from one tral repository. central point? Service desk is a Solu- tion Manager concept that enables Journal System Monitoring: SAP Solution this activity. This is a request track- It is the “one stop Manager as a Dashboard ing system that is a powerful tool for SAP Solution Manager is a cen- your internal staff as well as SAP. The shop” for solution tral environment that acts as a single example below illustrates how a typi- point of information for all of these cal SAP problem might be resolved management of the concepts. For the system administra- using the Solution Manager and Ser- SAPtips tor, Solution Manager is a dashboard vice Desk. patch levels of all into the Computer Center Manage- ment System (CCMS) of all of the 1. A problem with long portal- your SAP systems. systems in the landscape. response time is reported by an end user. Operations It is the “one stop shop” for solu- 2. While viewing the satellite sys- tion management of the patch levels tems, it is evident that an issue of all of your SAP systems: the oper- has occurred by an alert showing ating systems and the databases. It is in that system. SAPtips.com SAPtips © 2006 Klee Associates, Inc. SAPtips4On Basis Page 3 August/September 2006 Volume IV Issue 4 3. While drilling down into the Upgrade Solutions alert, the cause of the issue is not During As mentioned earlier with the clear. implementation tools, the upgrade implementations roadmaps and guidelines are also 4. The issue is documented for held in Solution Manager. problem tracking in Service and upgrades, Desk. Collaboration communication Solution Manager has been divided 5. This issue context is appended across SAP user for use in two groups; the administra- by different business process tion role and the support role. This managers and system adminis- groups is critical, collaboration concept in the support trators, in an attempt to resolve role is very important for internal the issue (collaboration). especially in global SAP functional teams. During imple- mentations and upgrades, commu- 6. The issue is still not solved, so a environments. nication across SAP user groups is SAP support message is created. critical, especially in global environ- Early Watch Alert ments. The prior “Value SAP” con- 7. SAP experts log in to this sys- The method of accessing Early cepts and ASAP methodologies are tem to analyze the errors. The Watch Alerts using transaction OSS1 built into this environment with the support message opened con- is no longer supported. You can ﬁve phases of implementation. tains all of the issue history. This access all of your Early Watch data minimizes redundant work. It now using Solution Manager as you As a system administrator in becomes clear that this is a Java interface. OSS1 was also the method today’s SAP environments, system error, so the issue is directed to for opening messages (prior to Ser- monitoring of every single system the J2EE experts. vice Marketplace), and doing note would take all of your time, if logging searches. Now, much of the Service into each system to use CCMS (or 8. The performance of the J2EE Marketplace functions can take place other system monitoring techniques). stack needs to be analyzed. SAP in the Solution Manager. Solution Manager administration uses the Wily Introscope monitoring tool to trou- bleshoot the problem and gain additional informa- tion. 9. Introscope alerts reveal a problem with the Java threads in the Java stack. Journal The thread count param- eter is too low. 10. SAP provides the custom- er with the Java tuning parameters that should SAPtips be changed. 11. The system administrator makes the changes and the issue is resolved. 12. Solution Manager retains the issue and all changes that were made so the history can be tracked if needed at a later time. Figure 3: Solution Manager Allows a Central Point for Monitoring and Resolution SAPtips.com SAPtips © 2006 Klee Associates, Inc. SAPtips4On Basis Page 4 August/September 2006 Volume IV Issue 4 tools allow you to have time for other that virtually shows its ROI right out tasks. This also allows you to detect of the box. Have fun and good luck! problems before they occur. As with former CCMS monitoring and alert- ing procedures, you can still be pro- Eric Walter is a senior consultant active in system problem detection specializing in SAP Basis technolo- to remedy your problems as early as gies along with J2EE and Java inte- possible. Solution Manager provides gration with SAP. He has eight years a single point for administration into of experience with SAP R/3 Basis as many satellite systems as needed. and security, UNIX administration, I have actually used one Solution Oracle database administration, Manager system to monitor several and ﬁve years with Java technolo- landscapes for different clients. This gies, integration servers, and portal was extremely useful. environments. In this time, he has led and supported numerous pub- As mentioned earlier, Solution lic and private implementations of Manager allows SAP support to get these technologies along with devel- a view of your entire landscape for oping and implementing architec- problem resolution. This also applies ture at all levels, from programming to SAP NetWeaver™, which relies interfaces to hardware improve- heavily on the integration with the ments and upgrades. Contact Eric at J2EE engine. Java related issues and Eric.Walter@SAPtips.com. ≈ problems can be very cryptic and difﬁcult to solve. Outside products in the Java world have been developed to help overcome this problem. One such third-party product that is used for Java diagnostics is Wily Intro- scope. SAP can use your Solution Manager system to diagnose your Java issues, using this product. This enables SAP or other vendors to get a look at every system in your solu- tion landscape that is using a J2EE stack. In addition to troubleshooting Java Journal problems, you can log in to your Solu- tion Manager system to troubleshoot your ABAP or other system related problems, without actually having access to the system in question. Conclusion SAPtips As you can see, Solution Manager is a robust tool that is useful in both the technical and functional areas of SAP. It is a powerful monitoring tool and ﬂexible change request tool. It is useful in problem resolution and testing. It is the kind of well-rounded tool that beneﬁts you almost immedi- ately upon installation. This is a tool SAPtips.com SAPtips © 2006 Klee Associates, Inc. SAPtipsJournal The information in our publications and on our Website is the copyrighted work of Klee Associates, Inc. and is owned by Klee Associates, Inc. NO WARRANTY: Page 5 August/September 2006 Volume IV Issue 4 This documentation is delivered as is, and Klee Associates, Inc. makes no warranty as to its accuracy or use. Any use of this documentation is at the risk of the user. Although we make every good faith effort to ensure accuracy, this document may include technical or other inaccuracies or typographical errors. Klee Associates, Inc. reserves the right to make changes without prior notice. NO AFFILIATION: Klee Associates, Inc. and this publication are not afﬁliated with or endorsed by SAP AG, SAP AG software referenced on this site is furnished under license agreements between SAP AG and its customers and can be used only within the terms of such agreements. SAP AG and mySAP are registered trademarks of SAP AG. All other product names used herein are trademarks or registered trademarks of their respective owners. Journal SAPtips SAPtips.com SAPtips © 2006 Klee Associates, Inc.
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