Complaint Response Management Process Map by zzj27078

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Complaint Response Management Process Map document sample

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                                                                       Storm Water Management Plan (OR) Storm Water Pollution Prevention Initiative
                                                                               City of XYZ -- Commitments to actions for 2010 through 2014


                                                                                                             Total Maximum Daily Loads
TMDL                         Implementation BMP                                             Timeframe            Measurable Goal (or WMP goal)                                      Record Keeping                                    Responsible Party

                             Perform smoke testing in 3 neighborhoods that may have                                                                                                 Keep track of smoke testing results, letters,     Permittee & Co.
                                                                                            2011, June           100% of direct discharges rerouted to sanitary.
                             sanitary hooked to storm                                                                                                                               enforcement etc.                                  Health Department

E. coli, Grand River                                                                                             1. 50% of major discharge points in TMDL reach.           2.
                             Perform Monitoring as required                                 2012, August                                                                            Keep results and enter results data base update Consultant & WWTP
                                                                                                                 Sample results and a tracking database to help prioritize

                             Pass a septic system ordinance requiring all systems to be                                                                                             Copy of resolution and ordinance and track
                             inspected prior to sale.                                                                                                                               septic system inspections in database
                                                                                                                 "Before" and "after" number of feet of lawn vs. native
                             Pass riparian lawn ordinance that requires a 10-foot native 2011 January                                                                               Copy of resolution and ordinance. Also,           SW Coordinator
                                                                                                                 vegetation.
                             vegetation buffer along all waterways, with the exception of                                                                                           "before" and "after" number of feet of lawn vs.
                             one 15-foot span of lawn allowed for access.                                                                                                           native vegetation.
Phosphorus, Ford Lake
                                                                                                                 1. 50% of major discharge points in TMDL reach.           2.
                             Perform Monitoring as required                                 2012 August                                                                             Keep results and enter results data base update Consultant & WWTP
                                                                                                                 Sample results and a tracking database to help prioritize


                                                                                                                 # of linear feet of lawn replaced with native vegetation           Pictures, before and after results
                             Pass riparian ordinance that requires a 10-foot native
                                                                                                                                                                                                                                      SW Coordinator &
                             vegetation buffer along all waterways, with the exception of 2011, January
                                                                                                                 Stream habitat quality assessments done by the watershed                                                             watershed council
                             one 15-foot span allowed for access.                                                                                                              Copy of resolution and ordinance and stream
                                                                                                                 council every year. Increase in habitat quality from previous
Biota, Grand River                                                                                                                                                             assessment results.
                                                                                                                 years.


                             Work with landowners to restore large, historical, wetlands
                                                                                                                 1. Total restoration goal of 22 acres.                       2.    Landowner agreements, pictures of physical        MS4 Permittee
                             complex at the XXXXX County Drain and the commercial           2013 Summer
                                                                                                                 Decreases in stream velocity and flow measurements.                restoration, LWM permits if necessary.            Group Effort
                             development complex at XXXX Street.


                                                                                                               Public Education Plan
                             Implementation BMP                                                                                                                                                                                       Responsible Party
Topic                                                                                       Timeframe            Measurable Goal (or WMP goal)                                      Record Keeping
                                 (Message and Target Audience)                                                                                                                                                                        (in-house use only)

                                                                                                                                                                                    Keep a brochure with date sent out and number Consultant to supply
                                                                                                                 Brochure for stuffer in Water Bill 1 time per year
                             Develop and publicize a public reporting "Hot Line".                                                                                                   of mailings                                   permittee to send
                             Encourage public reporting of illicit discharges, and
                                                                                            Annually
                             dumping, into the permittee's MS4 (Previously permitted                             1. # of calls received per year
                             municipalities required to have a hot line already)                                                          2. All calls to be addressed-outcome Tracking database                                      SW Coordinator
                                                                                                                 of calls

                                                                                                                 Brochure to issue with all building permits for construction       Keep a brochure with number of building           Consultant to supply
                                                                                            2010, July
                             Educate the public on common illicit discharges such as                             sites                                                              permits issued                                    permittee to issue
                             construction site waste, sediment, carpet cleaners,
                                                                                                                 1. As part of Hot Line brochure above.
                             household waste, vehicle fluids, etc.                                                                                                                  Keep a brochure with date sent out and number Consultant to supply
                                                                                            2010 April                          2. "Seven Simple Steps" brochure sent with
                                                                                                                                                                                    of mailings                                   permittee to send
                                                                                                                 summer property taxes
Hazards associated with
illicit discharges and     Include brochures, information, and other relevant links, on                                                                                             Print copy of webpage whenever it changes.
                                                                                            2011, January        Number of hits on Storm Water web site
improper disposal of waste Storm Water website.
                                                                                                                                                                                    Number of hits on Storm Water web site.

                                                                                                                 1. Advertise dates on Access channel and web site                                                                    SW Coordinator
                                                                                                                                                                             Keep receipts or other relevant information for
                                                                                                                                                              2. # of
                                                                                            Annually                                                                         times and information put on Access channel.
                                                                                                                 residents participating                              3.
                                                                                                                                                                             Track participants
                             Promote and track household hazardous waste collection.                             Increase the waste collection by 10% of households annually

                                                                                                                                                                                    Keep a brochure with number of brochures/bins Consultant to supply
                                                                                            Ongoing              Provide brochures with recycling bins
                                                                                                                                                                                    distributed                                   permittee to handout

                                                                                                                 1. Send guidance to all power wash businesses.
                                                                                                                                                                2. Periodic         List of businesses guidance is sent to and
                             Utilize MDepartment guidance for Power Washers                 2010 September
                                                                                                                 inspections to ensure wastewater goes to sanitary sewer,           inspections with follow-up letters
                                                                                                                 not storm system with a goal of 20% inspections.

                                                                                                                 Include information, and link to watershed council on Storm        Print copy of webpage whenever it changes.
                                Educate the public on local waterbodies, water quality                           Water website.                                                     Number of hits on Storm Water web site.
                                              issues, and stewardship.
                                                                                                                 Include Watershed Education video                                  Number of hits on streamlining video              SW Coordinator


                                                                                             2011, January
Stewardship and Water                                                                                            1. Supply watershed council membership information at
bodies potentially                                                                                               permittee facilities and to businesses
                             Promote membership to local watershed council to public,                                                                                               Staff person in charge of facility information
impacted                                                                                                                                             2. Include promotion of
                             businesses                                                                                                                                             table to keep up to date on a regular basis.
                                                                                                                 membership and link to watershed council website from
                                                                                                                 permittee website




                             Educate the public on local waterbody health and                                    Report on the "health" of the water bodies through website         Print copy of webpage whenever it changes.
                                                                                            Annually                                                                                                                                  Watershed Council
                             stewardship.                                                                        and delivery of report in winter taxes.                            Number of hits on Storm Water web site.

                                                                                                                 1. Distribute brochures to RV dealers
                             Brochure on proper RV waste disposal and disposal                                                                                                      Keep a brochure with number of brochures          Consultant to supply
                                                                                            Annually                           2. # of RV dealers who distribute brochures to
                             locations                                                                                                                                              distributed and list of dealers                   permittee to send
                                                                                                                 clients.
                                                                                                                 Use electronic newsletter (or snail mail) to notify all septic
                             Septic System Maintenance                                      Annually                                                                                Copy of newsletter
                                                                                                                 system owners of proper septic system maintenance
Sanitary and Pet Waste                                                                                           1. Put 2 pet waste signs up in all parks (total of __)
                                                                                                                                              2. Provide baggies at each sign
                             Pet waste                                                      2011 April                                                                        Receipts of purchase
                                                                                                                                                              3. Track baggie
                                                                                                                 use annually
                                                                                                                                                                                                                                      SW Coordinator
                             Include guidance on Storm Water website and link to the                                                                                                Print copy of webpage whenever it changes.
                                                                                            2011, January        Number of hits on Storm Water web site
                             University of MN septic system maintenance site                                                                                                        Number of hits on Storm Water web site.

                             Proper lawn car and proper storage of fertilizers and                               Advertise the guidance in the local paper (Spring) and
                                                                                            Annually                                                                                Copy of advertisement, newsletter, webpage,
                             pesticides -- guidance                                                              permittee's newsletter (Fall)
                                                                                                                                                                                    etc. and website information.
Managing Pesticides and      Include guidance on Storm Water website                        Ongoing              Number of hits on Storm Water web site
Fertilizers
                             Partner with MSU to help homeowners use and understand                                                                                                                                                   Permittee to work out
                                                                                                                                                                                    Copy of agreement(s), educational materials
                             soil test for proper application of fertilizers and alternatives Every Spring       Four Demonstration days/sites each spring                                                                            agreement with MSU
                                                                                                                                                                                    used, keep track of "clients", etc.
                             to pesticides and lawns                                                                                                                                                                                  and sites
                                                                                                                 1. Send copy of brochure to all restaurants, cafeterias, and
                                                                                                                 bars                                                           copy of brochure with date sent out, list of          SW coordinator and
                             Develop and send restaurant waste management brochure          Annually                                                                            restaurants, inspection follow-up info (annual        Co. Health
Commercial, Industrial,                                                                                                  2. Spot check various food service locations - goal of summary of inspections)                               Department
Institutional Education on                                                                                       20% annually.
storm water impacts                                                                                              1. Finalize the program by May, 2011
                             Work with Washtenaw County Water Resources
                                                                                                                                                   2. Begin partnerships        Copy of agreement(s), educational materials           Consultant and SW
                             Commissioner to develop a "Partners for Clean Streams"         July 3, 1905
                                                                                                                 starting June 2011                                             used, keep track of partners, etc.                    Coordinator
                             program for commercial and industrial businesses
                                                                                                                 3. Track # of partners
                                                                                                                 1. Send copy of brochure to all school superintendents, local
                                                                                                                 churches, Girl and Boy Scout troops
                             Develop a brochure for proper car washing and cleaning                                                                                             copy of brochure and date sent, distribution list,
                                                                                            2011, April
Car washing                  agents                                                                                                                         2. Spot check at spot check follow-up information, copy of
                                                                                                                 least 5 car washes a year to determine compliance and          webpage.
                                                                                                                 document
                             Include guidance on Storm Water website                         2011, April         Number of hits on Storm Water web site

                             Use existing guidance for riparian land management                                  Use electronic newsletter (or snail mail) to notify all riparian
                                                                                            Annually             land owners of Watershed education and riparian land
Educate riparian land                                                                                                                                                               Copy of newsletter, brochure, date sent,
                             Use native vegetation brochure                                                      management
owners                                                                                                                                                                              distribution list, copy of webpage, etc.
                             Include guidance on Storm Water website and link to                                                                                                                                                      SW Coordinator
                                                                                            Ongoing              Number of hits on website
                             watershed councils webpage on native vegetation
                             Change weed ordinance to allow native vegetation
                                                                                            2010, February       Board Resolution and code updated                                  Copy of resolution and ordinance
                             (necessary before education can begin)
                                                                                                                 1. Have guide available at permittee facilities and public
                                                                                                                                                                                    Copy of guide, summary of information
                                                                                                                 events.
                             Encourage public to use water quality friendly landscaping                                                                                             regarding permittee changes at its own
Benefits of native                                                                                               2. Permittee to follow the guide for its own facilities.
                             through the "Landscaping for Water Quality" guide.                                                                                                     facilities, copy of webpage, and Number of hits
vegetation                                                                                                              3. Include guidance on SW website and link to other
                                                                                            Ongoing                                                                                 on SW web site
                                                                                                                 native vegetation info
                                                                                                                 # of businesses, especially in large commercial and
                             Partner with businesses to decrease lawns and increase
                                                                                                                 industrial complexes, that utilize the guide and make              Track partners through CAC
                             native vegetation.
                                                                                                                 changes in their own landscaping.
                                                                                                                                                                                                                                           Page 2 of 3

                              Increase public's knowledge in water quality issues and                                                                                                Before and after surveys, database, and
                                                                                                                    Increase 20% of general public's knowledge.                                                                       Watershed Council
                              behavioral changes.                                                                                                                                    summary
Overall Effectiveness of
                                                                                             2013, August           Number of business partners that decrease lawns and              Track partners through CAC. Track the         Group effort
PEP                           Increase overall native vegetation and decrease lawn area
                                                                                                                    increase native vegetation. Measure acreage of lawn              acreage of lawn removed and planted to native (Permittees, Public,
                              throughout permittee's jurisdiction
                                                                                                                    decrease and native vegetation increase.                         vegetation. Utilize pictures of best sites.   Watershed Council)




                                                                                                         Public Involvement & Participation Plan
Objective                     Implementation BMP                                             Timeframe              Measurable Goal (or WMP goal)                                    Record Keeping                                   Responsible Party

                              Follow local notification requirements to publicize updated
                              SWMP and locations for review                                                                                                                          Keep copy of official notification and number of SW Coordinator and
Public notice of SWMP                                                                        2010, February         Meet all rules for notification
                              Make SWMP available to public review through website                                                                                                   reviews, minutes, etc.                           librarians
                              and libraries
                              Member of CAC                                                  Monthly                Continue to be active member at meetings

Citizen Advisory                                                                                                    1. Include request for public participation on webpage                                                            Permittee and
                                                                                                                                                            2. Send out requests     Keep copy of minutes and agreed upon actions
Committee (CAC)               Encourage more citizens to get involved in CAC                 Ongoing                                                                                                                                  watershed council
                                                                                                                    for public involvement as a note in taxes, water bills, and
                                                                                                                    newsletters

                                                                                                                    Send draft copy of revised SWMP to watershed council for
                                                                                             2009, November
                                                                                                                    comment
Cooperation with local                                                                                              Send water quality monitoring data to watershed council for      Keep copy of recommendations. Keep copies
                              Encourage partnerships and make necessary changes to           Annually                                                                                                                               SW coordinator,
watershed protection                                                                                                input on program enhancement.                                    of any agreements, minutes, and/or partnership
                              program as necessary                                                                                                                                                                                  watershed council
group                                                                                                                                                                                information
                                                                                                                    Work with local organizations to improve program through
                                                                                             Ongoing
                                                                                                                    prioritization, surveys, and education.




                                                                                                       Illicit Discharge Elimination Program (IDEP)
                                                                                                                                                                                                                                      Responsible Party
Topic                         Implementation BMP                                             Timeframe              Measurable Goal (or WMP goal)                                    Record Keeping
                                                                                                                                                                                                                                      (in-house use only)
                              Regulate the contribution of pollutants, and prevent                                                                                                   1. Copy of ordinance (or other regulatory
                              dumping, to the MS4                                                                                                                                    mechanism if other then CVT)
                              Establish the authority to investigate, inspect, and monitor                          Measureable goal met under last permit cycle. Ordinance,                                2. Copy of in-house
                              suspected illicit discharges                                                          authority, and policies already established. Enforcement         policy for investigating discharges/dumping
Prohibit illicit discharges
                                                                                                                    ongoing.
through regulation (this      Require and enforce elimination of illicit discharges and                                                                                                                                               Permittee
                                                                                             Ongoing
should already be done        connections into the MS4 owned or operated by the                                                                                                                                                       enforcement team
from last permit cycle)       Permittee                                                                                                                                        1. Copy of complaint, Field notes, pictures, etc
                                                                                                                                                                                                                2. Copy of
                                                                                                                    1. Document all complaints and incidences through tracking
                              Investigate complaints or situations as reported or                                                                                              investigation outcome, enforcement letters, etc.
                                                                                                                    system
                              discovered, including Spill Response and Emergencies
                                                                                                                                                 2. Outcome of investigations.

                                                                                                                    Completed GIS mapping system with all discharge points,                                                           Consultant and SW
                              Storm Sewer System Map                                         By date in COC                                                                          Map, field notes, etc.
                                                                                                                    receiving waters, facilities, controls, etc.                                                                      Coordinator
                                                                                                                    1. Priority list developed ranking illicit discharge potential
                                                                                                                    from high to low (Table 1 from permit).                          1. Copy of priority list and reasoning
                                                                                             4 months after map
                                                                                                                                                 2. Create inspection maps and            2. Copy of inspection maps and schedule
                                                                                                                                                                                                                                      SW Coordinator,
                              Dry Weather screening or other investigation methods to                               schedule for field staff
A program to find and                                                                                                                                                                                                                 field staff, permittee
                              maximize the detection of illicit discharges                                          Inspections conducted at 40% of discharge points at high
eliminate illicit                                                                            2011 Summer                                                                             Documentation of annual activities in dry        enforcement agency
connections and                                                                                                     priority areas.
                                                                                                                                                                                     weather screening (Field notes, pictures,
discharges                                                                                                          Inspections conducted at all discharge points (minimum
                                                                                             2013 Fall                                                                               sampling, etc.)
                                                                                                                    20% a year)
                                                                                                                                                                                     1. Copy of ordinance (or other regulatory
                                                                                                                   Ordinance, authority, and policies already established.           mechanism if other then CVT)
                                                                                             2010, March (tracking                                                                                                                    Permittee
                              Enforcement                                                                          Elimination and Enforcement Tracking System to be                        2. Copy of in-house policy for
                                                                                             system) - ongoing                                                                                                                        enforcement team
                                                                                                                   updated to meet permit.                                           illuminating discharges/dumping through
                                                                                                                                                                                     compliance and enforcement

                                                                                                                    1. # of calls received per year when system is implemented
Environmental or
                              Maintain the Complaint "Hot Line"                              Ongoing                                                                                 Tracking System
Complaint Response
                                                                                                                                          2. Outcome of calls

                                                                                                                    1. Provide basic training (presentation) to all staff, include                                                    SW Coordinator
                                                                                                                    field training to all field staff -- by March 2010
Staff Training                Provide IDEP training to all staff                             2010 March                                                                               Sign in sheets and training materials
                                                                                                                                          2. New staff to receive training within one
                                                                                                                    year of hire date or immediately if field staff.

                                                                                                                    Update system to track inspections, findings, illumination, &
                              Tracking database                                              2010 March
                                                                                                                    enforcement to meet permit
                                                                                                                                                                                     Tracking data base -- to include annual amount
                                                                                                                    Eliminate dumping within one week                                of discharges eliminated                       SW Coordinator,
                              Eliminate all obvious illicit dumping and connections found    Ongoing                                                                                                                                field staff, permittee
                                                                                                                    Eliminate connections within one year                                                                           enforcement agency

Overall Effectiveness of                                                                                                                                                             watershed management plans, historical
                              Identify main pollutants of concern (POC). These may be
IDEP                                                                                                                                                                                 information, sample results, pictures, field
                              analytical or physical
                                                                                             2012 Aug.              Results reviewed and pollutants identified                       notes, etc.
                              Generate map to identify the location(s) of the discharge(s)                          Include in the GIS Map an overlay of illicit connections and
                                                                                                                                                                                     Map Overlays
                              into both the MS4 and receiving waters.                                               dumping, both existing and fixed                                                                                  SW Coordinator
                              Summarize the estimated amount POC eliminated if the
                                                                                             Annually after POC
                              POC is an analytical. If POC is physical, summarize other                             Estimation of pollutants eliminated from system                  Tracking data base
                                                                                             identified
                              activities to eliminate problem.




                                                                                          Post Construction Controls for Development and Re-development
                                                                                                                                                                                                                                      Responsible Party
Topic                         Implementation BMP                                             Timeframe              Measurable Goal (or WMP goal)                                    Record Keeping
                                                                                                                                                                                                                                      (in-house use only)
                              Adopt Water Quality and Channel Protection standards of
                              permit, as agreed to in Permit Application, that are
                                                                                                                                                                                     Copy of Resolution and updated                   SW Coordinator and
                              enforceable.                                                   By date in COC         Board Resolution and ordinance/code updated
                                                                                                                                                                                     ordinance/code                                   Permittee
                              Adopt Operation and Maintenance requirements for new
                              PC controls
                                                                                                                    Policy developed and implemented by all staff involved in
Regulate Post                                                                                                                                                                        Keep a copy of the procedure available
                                                                                                                    site plan review.
Construction Controls at      Develop and implement policy for site plan review and
                                                                                             Within 2 weeks of      Use new checklist for all site plan reviews to ensure plans
new development sites         approval to meet new standards                                                                                                                                                                          Site plan review
                                                                                             adopting new           are in compliance with new standards. Plans cannot be            Copies of signed reviews, approvals, as-builts
and re-development sites                                                                                                                                                                                                              team (engineer)
                                                                                             ordinance              approved without meeting the standards.
                              Develop and implement an inspection policy to ensure PC                               Policy developed and implemented by all staff involved in        Copies of inspections from every development
                              controls are in place as approved in the site plan                                    site inspections.                                                site
                              Develop and implement enforcement procedures if PC                                                                                                                                                      Attorney, SW
                                                                                             Within 4 months of     Written procedures developed and implemented by all staff
                              controls are not constructed as required or O&M is not                                                                                                 Copy, attorney approved, procedures              coordinator,
                                                                                             new ordinance          involved with site plan approvals, inspections, enforcement.
                              conducted as required.                                                                                                                                                                                  Inspector(s)
                              All property owned by the MS4 permittee that has new
                                                                                                                    Document all development on permittee owned property                                                              Site plan review
                              development or substantial redevelopment will adhere to                                                                                                Copies of signed reviews, approvals, as-builts
Post Construction                                                                                                   meets the requirements for PCC                                                                                    team (engineer)
                              the PCC standards
Controls at municipally                                                                      Ongoing
owned facilities              All Permittee owned sites with a new PCC-BMP will have                                Ensure O&M requirements are met for all permittee owned          Keep copies of O&M plans and all inspection      SW Coordinator and
                              an O&M plan for the BMP.                                                              BMPs. Track in O&M Tracking database.                            and maintenance activities conducted by staff.   Permittee




                                                                                                        Construction Storm Water Runoff Control
Topic                         Implementation BMP                                             Timeframe              Measurable Goal (or WMP goal)                                    Record Keeping                                   Responsible Party
                                                                                                                                                                                                                                           Page 3 of 3

Provide notice to the
SESC agency and
Department when              Inspect construction sites                                                            Conduct weekly inspections at 20% of construction sites                                                          SW Coordinator,
pollutants are discharged                                                                                                                                                          Inspection forms, pictures, enforcement letters, field staff, permittee
from construction activity                                                                                                                                                         and copies of notices to Department              enforcement agency
                                                                                            2010, March (tracking Policy implemented by all relevant staff. 100% complaint         Complaint record (tracking system), inspection
Complaint Process            Procedure for tracking and following up on complaints
                                                                                            system) - Ongoing     follow-up.                                                       forms, pictures, etc.
                                                                                            program               Use checklist for all site plan reviews to ensure plans are in
                             Develop and implement policy for site plan review and                                                                                                                                                    Site plan review
                                                                                                                  compliance with standards. Plans cannot be approved
                             approval to meet Part 91 standards and local standards                                                                                                Copy of procedures, signed reviews and             team (engineer), SW
Review and approval of                                                                                            without meeting the standards.
                                                                                                                                                                                   approvals, weekly inspection reports from          Coordinator, field
preliminary site plans
                             Develop and implement enforcement procedures if SESC                                  Enforcement staff to follow process (Stop work orders,          every site, enforcement documents/letters.         staff, permittee
                             controls are not constructed and maintained as required                               enforcement letters etc.)                                                                                          enforcement agency




                                                                                      Pollution Prevention / Good Housekeeping for Municipal Operations
                                                                                                                                                                                                                                      Responsible Party
Topic                        Implementation BMP                                             Timeframe              Measurable Goal (or WMP goal)                                   Record Keeping
                                                                                                                                                                                                                                      (in-house use only)

                             Develop detailed list of training topics for employees and
                                                                                            2010, January          Final list of topics necessary for employees and contractors    spreadsheet
                             contractors
                                                                                                                   General training provided to all existing employees
                                                                                            2010, April
                                                                                                                   regarding SW program
                             Develop various training sessions and materials for                                   Training provided to new employees within first year of hire
                             employees                                                      Ongoing                                                                                Training materials developed for sessions and
                                                                                                                   date
Employee / Contractor                                                                                                                                                              sign-in sheets for those sessions                  SW coordinator
Training                                                                                    2010, September        No. of employees trained in their respective areas.
                                                                                                                   No. of contractors that attend training sessions given by
                                                                                                                   permittee, or other acceptable session.
                             Provide training to contractors prior to conducting work for                          No. of contractors certified through XXXX program as
                                                                                            Ongoing                                                                                Copy of certifications
                             permittee                                                                             necessary
                                                                                                                   No. of contracts, with specific BMP requirements, signed by
                                                                                                                                                                                   Copy of Contracts
                                                                                                                   contractors.
                                                                                            by the due date of the
                                                                                                                   Submitted as part of First Progress Report                      Spreadsheet or other database
                             Develop the detailed list of municipal properties and          First Progress Report
                             structural controls at those properties. The required
                             summary list is attached to this SWMP as an appendix.          by the due date of the Completed GIS mapping system with all facilities and
                                                                                            Second Progress        controls mapped, with detailed database for Inspections,
                                                                                            Report                 Operation, and Maintenance tracking
Structural Storm Water                                                                                                                                                                                                                Consultant and DPW
Control Effectiveness                                                                       by the due date of the Inspection schedule developed, added to the SWMP and                                                               department
                             Develop a schedule for inspections, and O&M for all            First Progress Report GIS Mapping System, and implemented                              Gis Mapping System
                             structural controls
                                                                                                                   O&M schedule developed, added to GIS Mapping System,
                                                                                            2012, March
                                                                                                                   and implemented.
                                                                                                                   New controls meet standards. Facilities and controls added
                             New Facilities and SW Controls                                 Ongoing
                                                                                                                   to GIS Mapping System within 1 week of construction

                             Identify sources of waste and storage                                                 Sources identified and staff in charge                          Spreadsheet
Waste Management from                                                                                                                                                                                                                 SW coordinator and
                             Develop procedures for proper handling and disposal of         2010, April
O&M                                                                                                                Staff following proper procedures                               Written procedures/policy, Inspection reports      DPW department
                             waste
                             Develop policy regarding soil testing and fertilizer use                              Policy adopted under last permit                                copy of policy

Management of                Use existing training materials for employees and                                     General training provided to all relevant employees and
                                                                                            Ongoing                                                                                Sign in sheets and training materials, copies of   SW coordinator
Vegetated Properties         contractors regarding storage, handling, and use of                                   contractors. Policies read and signed by contractors and
                                                                                                                                                                                   signed policies
owned or responsibility of   pesticides, herbicides, and fertilizers                                               relevant employees. Scheduled with general P2 training
Permittee
                             Develop a program to minimize SW impacts from                                         to be included as part of developing the inspections, and                                                          Consultant and SW
                                                                                                                                                                                   Gis Mapping System
                             vegetated properties                                                                  O&M for all structural controls                                                                                    Coordinator
                                                                                                                                                                                                                                      DPW Facilities
                             Certified Operator                                                                    DPW Facilities Manager to pass certification test               Copy of Certified Operator License
                                                                                                                                                                                                                                      Manager
                             SWPPP(s) developed and implemented (see attached list                                 SWPPP(s) approved and signed by SW coordinator and              Copy of SWPPP(s) and weekly facilities
                             of facilities where applicable)                                2010, May              DPW Facilities Manager                                          inspection reports
Fleet Maintenance and
Storage Yard/Facilities      Inspection, O&M Schedules for all permittee owned                                     Each facility will have a schedule to do inspections and        Copy of schedule, inspection reports, and work
                             vehicles and equipment                                                                O&M or have them done by contractors.                           completion receipts
                                                                                                                                                                                                                                      DPW Facilities
                             Investigate and implement BMPs for refuse management (if                                                                                              Copy of summary report of investigation and        Manager and SW
                                                                                                                   Implement changes to refuse management as necessary
                             problems are found)                                                                                                                                   implementation and weekly inspection reports       Coordinator
                                                                                                                                                                                   Copy of schedule, amount of waste collected
                             Implement BMPs to reduce pollutant discharges                                         Continue street sweeping catch basin cleaning and
                                                                                                                                                                                   and disposed of properly, annual summary
                             (requirement from last permit)                                                        precision application of salt as previously implemented.
                                                                                            Ongoing                                                                                report of salt use.
                             Proper salt storage and management (requirement from                                  Continue proper salt storage and management as previously
                                                                                                                                                                             Copy of weekly inspection reports
Parking Lots, Roadways,      last permit)                                                                          implemented
Bridges owned by                                                                            by the due date of the Review current controls and calculate TSS load reductions
Permittee                                                                                                                                                                          Final report on TSS reduction comparison
                                                                                            First Progress Report with and without controls
                             Reduce TSS runoff from paved surfaces to the MEP with a                                                                                                                                                  Consultant and SW
                             goal of 25% reduction                                          by the due date of the                                                                                                                    Coordinator
                                                                                            Second Progress        Identify needs to reduce TSS runoff by 25%                      Report on BMPs needed and/or changed
                                                                                            Report

								
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