Business Accountability Presentation - DOC

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					                                    Measuring Library Costs and Benefits
                                                       Workshop Agenda
                                                       Winter/Spring 2008
                                                          Jeanne Goodrich
                                                        An Infopeople Workshop

     Speaking the Language of Business
                 Accountability and Credible Evidence-based Advocacy
                 Definitions
                       Return on Investment
                       Cost/Benefit Analysis
     Types of Costs
                 Identifying Costs
                  Exercise #1 Library Coffee/Gift Shop
                  Exercise #2 DVD Processing Cost Comparison

                 Peer Comparison Tools
      Types of Benefits
                 Measuring Benefits
                  Exercise #3 Benefits Matrix
     Benefits Analysis Studies
                 Model Studies
                 Social Return on Investment
                 Values Propositions
                  Exercise #4 Writing Values Propositions

     Communicating Costs and Benefits Effectively
                 Effective Data Presentation
                 Presenting Benefits
     Summary and Evaluation

     There will be two 15-minute breaks and an hour for lunch.

Measuring Library Costs and Benefits Winter/Spring 2008 - This material has been created by Jeanne Goodrich for the Infopeople Project
[], supported by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology
Act, administered in California by the State Librarian. Any use of this material should credit the author and funding source.

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