4330 Sumac Circle SE, Smyrna, Georgia 30082
Energetic and positive team player with over 16 years of diverse experience in the technology, telecommunications, financial,
energy and not-for-profit industries. Enjoy facilitating and completing tasks with all types of people for the effective
development of technology projects. Interested in combining my computer skills, writing abilities, sales experience, and
organizational practices for business development in the technology field.
Business Development Programming Pre and Post Sales
Systems Analysis and Design Configuration Management Technical/Customer Support
Network Support Technical Writing Fundraising
PRESIDENT AND FOUNDER, The Zandt Group, LLC, Atlanta, Georgia. 2003-PRESENT
Performing technology services for various clients in the $1-5 million dollar range, documenting sales, technology and industry
processes to update and expedite the flow of information from one department to another. Providing technical support to
individuals and corporations. Coordinating meetings between partners and clients in order to formulate and organize plans for
services. Organized, wrote and structured the business plan, policies and procedures with 3 other partners to properly register
and operate as an LLC. Wrote and organized executive summaries for each partner to communicate our talents and knowledge
to clients. Attended conferences and workshops in different industries to sell services, network and brand the company name.
Collaborated with government, industry and technology services industries to further the biofuels industry in
Georgia by forging surprising partnerships.
Interviewed for an Atlanta Journal-Constitution article on the biofuels industry in Georgia, published in 2006.
SYSTEMS ANALYST/ PROGRAMMER, Noticenow.com, Atlanta, Georgia. 2000-2001
Coordinated, developed and arranged hardware and software for the production, development and testing environments.
Diagnosed and debugged configuration problems between hardware and software. Involved in all stages of Full Life-Cycle
development, including telephony integration, configuration and installation using a 4GL language.
Designed text-to-speech and conference calling application using Visual C++, telephony application and COM
with other team members.
Tested software that interacted with the web, network applications for the marketing, accounting and technology
System software process committee and architecture committee member.
Developed monitoring program using TAPI in Visual C++ 6.0 to effectively check the status of the telecom
Documented flow charts, call processes, software design and telephony program in MS Visio Professional.
PROGRAMMER, U.S. South/Incomm, Atlanta, Georgia. 1997- 1999
Programmer in a production environment for 2 years in telecom industry, writing and maintaining programs for accounting,
billing and management. Developed C and C++ programs for credit card recharges, call detail records, usage reports on phone
cards, and billing for Cable and Wireless, Comdata and Deltacom. Interfaced with clients, accounting personnel, and managers
for issues and concerns. Scheduled daily, weekly, monthly, and yearly reporting and billing to run on specified dates and
times. Wrote programs that migrated data from a Btrieve to an MS SQL Server database. Utilized SQL statements for
retrieving, inserting and deleting data from an Oracle database.
Wrote technical aspects to proposals for contracts with AT&T, MCI and BellSouth.
Repaired problems, redesigned and documented a new GUI system so that managers could see reports of changes
to cards, account representative usage, and security.
Saved $300,000 over a three month period by finding and correcting errors made in previous programs.
Authored, published and trained end-users on an online manual.
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NETWORK SPECIALIST, Textron Financial Corporation, Atlanta, Georgia. 1996-1997
Provided hardware, software and network support to 100 users on a daily basis. Tested, configured, moved and upgraded
computers for optimal performance. Provided data communications support for phones, modems and network lines.
Provided conflict resolution between software applications. Supported Windows server and WAN/LAN issues.
Improved communications between computer department and users, providing better and faster support for 80
users and 20 managers.
Prioritized and recorded help desk issues at once and resolved help desk calls quickly.
Trained 100 users on software and conducted in-house classes for use on the Internet and intranet.
Awarded 4 spirit awards within one year by users and Information Systems department.
OTHER PROFESSIONAL EXPERIENCE AND COURSEWORK
2010 Introduction to Government Contracting, Georgia Tech Procurement Services, Atlanta, Georgia.
2010 Preparing Successful Bids and Proposals, Georgia Tech Procurement Services, Atlanta, Georgia.
2010 Understanding the GSA Schedule, Georgia Tech Procurement Services, Atlanta, Georgia.
2010 Marketing to State and Local Agencies, Georgia Tech Procurement Services, Atlanta, Georgia.
2006-2007 Coverdale Leadership Institute, Atlanta, Georgia.
2006 Southeast Bioenergy Conference, Tifton, Georgia.
2003 Fundamentals of Working with the Government, Georgia Tech Procurement Services, Atlanta, Georgia.
2000 Telephony Programming Course, Brooktrout Software, Boston, Massachusetts.
2000 Advanced Telephony Programming Course, Brooktrout Software, Boston, Massachusetts.
1997 Windows NT 4.0 Administration Course, Executrain, Atlanta, Georgia.
1993-1994 Associate Software Engineer, Computer Task Group (CTG) at BP Exploration, Anchorage, Alaska.
1986-1990 Salesperson, Rich’s department store, Kennesaw, Georgia.
PROFESSIONAL AND NOT FOR PROFIT ORGANIZATIONS
Georgia Tech Alumni Association Georgia Writers’ Association
Georgia Tech Legislative Network Business Matchmaking Online Network
Georgia Tech Business Network Cobb County political and women’s organizations
Coverdale Leadership Institute Graduate (2007) LinkedIn
VOLUNTEER AND LOBBYIST, Atlanta, Georgia. 2000-PRESENT
Served as a board member for 3 separate not-for-profit organizations. Coordinated board meetings, county committee
meetings, and executive committee meetings. Published all meeting minutes. Designed marketing materials. Trained
incoming board members. Organized and published training manuals. Attended political functions, fundraising events,
industry conferences and town hall meetings. Interacted with Congressmen, Legislators, candidates and county officials.
Attended city and county meetings to facilitate communications of zoning, transportation and property issues. Planned,
organized and coordinated a dinner fundraising event for over 80 professional people, raising $4,000 in a single night.
Coordinated course to over 25 professionals on how to interact with local government officials.
Raised $44,000 in one year with other board members for over 500 homeowners to overturn a decision to annex
property by a local city and were successful in litigation against the city. Public affairs coordinator for television
and newspaper media. Designed and distributed flyers via email and mail.
Created and maintained an email and mailing distribution list of 1,100 homeowners.
Served as a Ways and Means Committee Chairperson in an organization that rose over $14,000 in one year for
scholarship money for teenagers bound for college.
Published, printed and mailed a monthly newsletter as the Newsletter Committee Chairperson for over a year to
facilitate communication and events to a 150 membership organization.
Volunteer at county library book sale twice a year for 7 years to support literacy, raising over $30,000 at each
GEORGIA INSTITUTE OF TECHNOLOGY, Atlanta, Georgia, Bachelor of Science in Management, 1992
Specializing in Systems Analysis and Design, Technical Writing.
Ann Koc-- Page | 3
COMPUTER AND TECHNICAL SKILLS
Systems Analysis and Design – Full Life Cycle development. Database – Oracle, Btrieve, MS Access, SQL, ODBC,
Telephony hardware –Dialogic IVR telephony boards, fax ADO, OLE DB, DAO.
boards, conference boards. Microsoft applications – Office Professional, Visio
Telephony software -- Brooktrout telephony programming Professional, Word, Excel, PowerPoint, Internet Explorer,
Compilers - MS Visual C++ 6.0, Borland C++ 3.0. Outlook, Exchange, FrontPage
Object- Oriented Programming (OOP) using classes, objects, Adobe—Framemaker, Pagemaker, Photoshop, Acrobat
Operating Systems - MS WinNT 4.0, MS Win98, 95, 3.11 and PaintShop Pro
MS Win2000, Windows XP, Vista, Windows 7 RoboHELP