Break Fix Contract

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					               City RFP for Infrastructure & AM&S Outsourced Services
                                          Issue Date: July 2, 2010
                                Exhibit B-8 (Financial Responsibility Models)




Note to Vendors: Although this document refers to itself as Exhibit C-1-1, in the RFP documentation this is Exhibit B-8.




335c68f3-76e7-4e9e-add1-9619b31375db.xls - Cover Page                                                               Page 1
                                                                                       Meaning of Headings


                       Item                                                                                               Description


Equipment                                        Unless otherwise specified, this table applies to all Equipment that is used to provide the Services.

       Asset Allocation Capital / Lease Cost     Designates the party having financial responsibility for purchase and/or lease cost of underlying Equipment
          Current Assets                         The party financially responsible for the City Provided Equipment that existed at Commencement Date that is used to provide the Services
          Refresh                                The party financially responsible for acquiring new or replacement Equipment upon refresh according to the Refresh Cycle
          Refresh Cycle                          Maximum number of months before each item of Equipment is refreshed
          Upgrades / Enhancements                If the Equipment needs to be upgraded or enhanced, the party financially responsible for acquiring the additional Equipment
          Growth                                 If more Equipment of this type is required due to growth, the party financially responsible for acquiring the additional Equipment
                                                 The Charging Mechanisms used in this Attachment C-1-1 are:
                                                 1. Fixed/Variable
              Charging Mechanism                 2. Pass-Through Expenses - Supplier Contract with third party. City reimburses Supplier for payment to third party.
                                                 3. City Retained - City contract with no City payment to Supplier. Supplier has no financial responsibility for payment to third party.
                                                 4. Project Charges - Charges for Projects in accordance with Schedule G
         Title                                   The party in whose name the Equipment was purchased or leased, as applicable.
       Maintenance Contract Expenses             Designates the party with financial responsibility for Maintenance contracts for the Equipment
         Maintenance                             The party financially responsible for the break/fix, preventative maintenance and spare parts for this item
                                                 The Charging Mechanisms used in this Attachment C-1-1 are:
                                                 1. Fixed/Variable
              Charging Mechanism                 2. Pass-Through Expenses - Supplier Contract with third party. City reimburses Supplier for payment to third party.
                                                 3. City Retained - City contract with no City payment to Supplier. Supplier has no financial responsibility for payment to third party.
                                                 4. Project Charges - Charges for Projects in accordance with Schedule G

Software                                         Unless otherwise specified, this classification applies to all Software that is used to provide the Services.

                                              Designates the party having financial responsibility for purchase and/or lease cost of underlying Software
       Asset Allocation License/Maintenance/Lease
                                              The party financially responsible for the City provided Software licenses, maintenance fees and Software leases that existed at Commencement Date that
          Current Licenses / Maint. / Lease
                                              is used to provide the Services
      Replacement software on refresh of
                                              The party financially responsible for replacement software upon refresh of the underlying Equipment
             underlying equipment
                                              The party financially responsible for new releases of the Software that are needed. Financial responsibility includes upgrade from n-1 to n where
          Releases / Upgrades
                                              required, based upon Application requirements
          Growth                              If more Software or additional licenses are required due to growth, the party financially responsible for the additional Software or licenses
                                              The Charging Mechanisms used in this Attachment C-1-1 are:
                                              1. Fixed/Variable
          Charging Mechanism                  2. Pass-Through Expenses - Supplier Contract with third party. City reimburses Supplier for payment to third party.
                                              3. City Retained - City contract with no City payment to Supplier. Supplier has no financial responsibility for payment to third party.
                                              4. Project Charges - Charges for Projects in accordance with Schedule G
          Title                               The party in whose name the Software was purchased, licensed or leased, as applicable.
       Maintenance Contract Expenses          Designates the party with financial responsibility for Maintenance contracts for the Equipment
          Maintenance                         The party financially responsible for the break/fix, preventative maintenance and spare parts for this item
                                              The Charging Mechanisms used in this Attachment C-1-1 are:
                                              1. Fixed/Variable
          Charging Mechanism                  2. Pass-Through Expenses - Supplier Contract with third party. City reimburses Supplier for payment to third party.
                                              3. City Retained - City contract with no City payment to Supplier. Supplier has no financial responsibility for payment to third party.
                                              4. Project Charges - Charges for Projects in accordance with Schedule G

                                                 Unless otherwise specified, this classification applies to all of the Facilities (buildings, datacenters and attendant support equipment and staff) needed to
Facilities:
                                                 provide the Services.

       Asset Allocation Capital / Lease Cost     Designates the party having financial responsibility for purchase and/or leasehold improvement of underlying Facilities.
          Current Assets                         The party responsible for the current Facilities (building leases, HVAC, common services, etc.) that are used to provide the Services
          Refresh                                If Facilities related Equipment (e.g. HVAC) needs to be replaced, the party who pays for the replacement Equipment
          Upgrades / Enhancements                If upgrades or enhancements are needed for the Facility, the party who pays for the upgrade or enhancement
          Growth                                 If more space is needed, the party who pays for the additional space
                                                 The Charging Mechanisms used in this Attachment C-1-1 are:
                                                 1. Fixed/Variable
              Charging Mechanism                 2. Pass-Through Expenses - Supplier Contract with third party. City reimburses Supplier for payment to third party.
                                                 3. City Retained - City contract with no City payment to Supplier. Supplier has no financial responsibility for payment to third party.
                                                 4. Project Charges - Charges for Projects in accordance with Schedule G




335c68f3-76e7-4e9e-add1-9619b31375db.xls - Meaning of Headings                                                                                                                                                   Page 2
                                                                                                     Asset Allocation: Capital / Lease Cost                                                                        Maintenance Contract Expenses
                      EQUIPMENT


                                                                                                                           Upgrades /                                Charging                                                       Charging
Service Towers:                                               Current Assets (1)        Refresh        Refresh Cycle      Enhancements            Growth             Mechanism                Title               Maintenance       Mechanism
Managed Server Services:
 Wintel                                                            no change             Vendor             48mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
 Linux                                                             no change             Vendor             48mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
 Disk Storage                                                                                                                                                                                                        Vendor         Pass-Through
  Internal Storage                                                 no change             Vendor             48mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
  Direct Attached (DAS) Storage                                    no change             Vendor             48mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
  Storage Area Network (SAN) Storage                               no change             Vendor             48mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
  SAN Switch                                                       no change             Vendor             48mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through

Managed Network Services:
   WAN Equipment                                                   no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   LAN Equipment                                                   no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   Wireless LAN Equipment                                          no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   Firewalls                                                       no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   VPN Concentrator                                                no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   VoIP Premise Equipment                                          no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   Standard Voice Premise Equipment                                no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   Enterprise Voicemail                                            no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   Switchboard/PBX                                                 no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   IP Telephony Handset                                            no change             Vendor             60mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
   Transport - Data
        between City Sites and Network Cloud                       no change              City               n/a               City                 City            City Retained             City                    City
        between Supplier Sites and Network Cloud                   no change             Vendor              n/a              Vendor               Vendor           Fixed/Variable           Vendor                  Vendor
        between City Sites                                         no change              City               n/a               City                 City            City Retained             City                    City
        between Supplier Sites                                     no change             Vendor              n/a              Vendor               Vendor           Fixed/Variable           Vendor                  Vendor
   Transport - Voice                                               no change              City               n/a               City                 City            City Retained             City                    City

End-User Computing:
    Workstations                                                   no change             Vendor             48mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
    Handheld Devices/PDAs                                          no change             Vendor          as required          Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
    Printers                                                       no change             Vendor             48mo              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
    External Peripherals                                           no change             Vendor          as required          Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through


Service Desk:
     City Service Desk Equipment (e.g. IVR ACD)
    Technology Service Desk Equipment (e.g. IVR                    no change             Vendor              n/a              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through
    ACD)2                                                          no change             Vendor              n/a              Vendor               Vendor           Pass-Through               City                  Vendor         Pass-Through


Note 1: Means no change in current asset ownership nor title transfer of existing assets as of commencement date
Note 2: Although City offers to provide the Technology Service Desk Equipment to Vendor for use in providing the Services, Vendor may propose its own Technology Service Desk solution with different Financial Responsibilities




335c68f3-76e7-4e9e-add1-9619b31375db.xls - Equipment                                                                                                                                                                                               Page 3
                                                                            Asset Allocation: License / Lease Cost                         Maintenance Contract
                                                                                                                                                 Expenses
                      SOFTWARE
                                                            Current       Replacement      Releases /     Growth          Charging       Maintenance   Charging
                                                           Licenses /     software on      Upgrades                       Mechanism                    Mechanism
                                                            Maint. /       refresh of
                                                           Lease (1)       underlying
                                                                           equipment
Servers:
     Operating Systems / Hypervisors                          City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
     Utility Software                                         City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
     Systems Management Software                              City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
     Security Management Software                             City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
     Applications                                             City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
     DBMS                                                     City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
     Other Software / Exceptions (list below)

Managed Network Services:
    Network Monitoring and Management Software                City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
    PBX Software                                              City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
    Switches and Routers (5)                                  City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
    Authentication Tokens                                     City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
    Authentication Keys (certificates)                        City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
    IVR Software                                              City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
    IP Telephony                                              City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
    Other Software / Exceptions (list below)

End-User Computing:
     Operating System                                         City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
     COTS Software                                            City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
     Security Software                                        City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through
     Other Software / Exceptions (list below)

Service Desk:
      Call Tracking System                                    City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through

Cross Functional:
     Other Software                                           City           Vendor         Vendor        Vendor          Pass-Through     Vendor      Pass-Through


Note 1: City currently owns all systems management tools and offers Vendor use of such tools in providing the Services.
Vendor may propose its own tool(s) with different Financial Responsibility




335c68f3-76e7-4e9e-add1-9619b31375db.xls - Software                                                                                                                   Page 4
                                                                                Asset Allocation: Capital / Lease Cost
                       FACILITIES
                                                                                           Upgrades /
                                                              Current Assets   Refresh    Enhancements        Growth
 City Facilities
  Environmental (e.g., HVAC, PDUs)                                  City        City            City            City
  UPS                                                               City        City            City            City
  Space upgrades, additions, fitout                                 City        City            City            City
  Server Racks & Enclosures                                         City        City            City            City
  Furniture & Fixtures                                              City        City            City            City
  Wiring - premise                                                  City        City            City            City
  Cabling - to the rack/enclosure                                   City        City            City            City
  Building Depreciation / Lease                                     City        City            City            City
  Office Equipment                                                  City        City            City            City
  Building Maintenance / Security                                   City        City            City            City
  Property Taxes                                                    City        City            City            City
  Utilities                                                         City        City            City            City
  Other Space Charges                                               City        City            City            City

 Supplier Facilities
  Environmental (e.g., HVAC, PDUs)                                 Vendor      Vendor         Vendor          Vendor
  UPS                                                              Vendor      Vendor         Vendor          Vendor
  Space upgrades, additions, fitout                                Vendor      Vendor         Vendor          Vendor
  Server Racks & Enclosures                                        Vendor      Vendor         Vendor          Vendor
  Furniture & Fixtures                                             Vendor      Vendor         Vendor          Vendor
  Wiring & Cabling                                                 Vendor      Vendor         Vendor          Vendor
  Building Depreciation / Lease                                    Vendor      Vendor         Vendor          Vendor
  Office Equipment                                                 Vendor      Vendor         Vendor          Vendor
  Building Maintenance / Security                                  Vendor      Vendor         Vendor          Vendor
  Property Taxes                                                   Vendor      Vendor         Vendor          Vendor
  Utilities                                                        Vendor      Vendor         Vendor          Vendor
  Other Space Charges                                              Vendor      Vendor         Vendor          Vendor

All Service Towers
  Supplier Staff on City Premises
     Long-distance phone calls (1)                                  City        City            City            City
     Local phone calls                                              City        City            City            City
     Use of office space                                            City        City            City            City
     Use of office supplies                                         City        City            City            City
     Use of other office equipment                                  City        City            City            City

Note 1: Designates domestic and international in support of City




335c68f3-76e7-4e9e-add1-9619b31375db.xls - Facilities                                                                    Page 5
                  Asset Allocation: Capital / Lease Cost
                       FACILITIES
                                                                    Charging
                                                                    Mechanism
 City Facilities
  Environmental (e.g., HVAC, PDUs)                                      n/a
  UPS                                                                   n/a
  Space upgrades, additions, fitout                                     n/a
  Server Racks & Enclosures                                             n/a
  Furniture & Fixtures                                                  n/a
  Wiring - premise                                                      n/a
  Cabling - to the rack/enclosure                                       n/a
  Building Depreciation / Lease                                         n/a
  Office Equipment                                                      n/a
  Building Maintenance / Security                                       n/a
  Property Taxes                                                        n/a
  Utilities                                                             n/a
  Other Space Charges                                                   n/a

 Supplier Facilities
  Environmental (e.g., HVAC, PDUs)                                 Fixed/Variable
  UPS                                                              Fixed/Variable
  Space upgrades, additions, fitout                                Fixed/Variable
  Server Racks & Enclosures                                        Fixed/Variable
  Furniture & Fixtures                                             Fixed/Variable
  Wiring & Cabling                                                 Fixed/Variable
  Building Depreciation / Lease                                    Fixed/Variable
  Office Equipment                                                 Fixed/Variable
  Building Maintenance / Security                                  Fixed/Variable
  Property Taxes                                                   Fixed/Variable
  Utilities                                                        Fixed/Variable
  Other Space Charges                                              Fixed/Variable

All Service Towers
  Supplier Staff on City Premises
     Long-distance phone calls (1)                                      n/a
     Local phone calls                                                  n/a
     Use of office space                                                n/a
     Use of office supplies                                             n/a
     Use of other office equipment                                      n/a

Note 1: Designates domestic and international in support of City




335c68f3-76e7-4e9e-add1-9619b31375db.xls - Facilities                               Page 6

				
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Description: Break Fix Contract document sample