In 2009, United Overseas Bank (UOB) underwent a complete internal transformation to position itself is a truly regional bank, as well as to make processes more streamlined and efficient. Departments and functions were reorganized, redundancies eliminated, and systems standardized. Through it all, and the simultaneous global recession, UOB's number of employees remained roughly the same (22,000), and learning function budgets were unaffected. Their management truly believes that people are their most important asset, says Jenny Wong, global head of human resources. The downturn did not lessen their focus on training and development. UOB's focus on development and engagement helps build employee confidence that the bank believes that people are its most important resource.