Company Profile of a Start Up Bpo Company

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					    Your Collaborative Development Partner


       A COMPANY FOR
SOFTWARE OUTSOURCING SERVICES
           AND BPO

         COMPANY PROFILE
      Date of Issue: October 28th, 2008
VISION AND MISSION


Our Vision

      To become a world-class software outsourcing service provider.



    Our Mission

      To provide high quality software outsourcing services in the most
      cost effective manner via collaboration and partnership.




2
HISTORY

                                                               VietSoftware International, a company for
                                                               Software Outsourcing Services & BPO

                                    Outsourcing
                                    projects starting

      Market
      penetration                                                        June 1, 2008: Scaling up phase
                                                                         (145 developers / 170 staff)

                                                                         June 19, 2006: Established
                                                                         VietSoftware International (50
      2000: VietSoftware was to      2002: Started the 1st project for   developers)
      penetrate the international    IBM USA, a start of long-term
      outsourcing markets            business relationship with IBM      July 4, 2005: Opened VietSoftware
                                                                         International
      2000: Was the Software         2001: Started projects for SMB      (started with 19 developers)
      Outsourcing Division of        clients in USA about Internet
      VietSoftware Inc.              technologies, received and          VietSoftware, Inc. remains to focus on
                                     contacted some dozens of            domestic market with product
                                     Japanese software companies         development & IT projects
                                                                         (Year 2007 - 100 developers)


    31st March 2000                       The first 8 years of development                                 2008

3
AT-A-GLANCE
Fact Sheet
    A Joint-Stock company
    Employees: 170 (145 developers)
    Software Outsourcing Services: since 2001
    for USA, Japan and Europe markets
    BPO: for IBM from Sept 2007
    Revenue: avg. growth 30-50% YoverY
    CMMI-3 and ISO 27001 to be audited in
    early 2009

Key Customers
    IBM (since 2002)
                                                Key Management
Key Software Service Locations
                                                   Son Tran, Chairman
    Head Office: Hanoi, Vietnam
                                                   Hai Le, CEO, Vice Chairman
    Branch Office: Ho Chi Minh City (next to       Director board: Lien Pham,
    IBM GDC premises, Vietnam National             Phong Nguyen, Tung Nguyen
    University - IT Park)
                                                   And a dozen managers
    IBM project locations: IBM GPSG Center in
    Hanoi & IBM GDC in HCMC
4
AT-A-GLANCE

Current Market Conditions
    High Customer’s satisfaction.
    The 2nd largest of the local offshore
    suppliers in North of Vietnam.
    Have been one of a few entitled
    suppliers to IBM since 2002 in Vietnam.
    Have strategy to scale-up with various
    outsourcing services for IBM (GDC,
    GPSG, and other), Japan and EU
    countries.

Recent Awards
    VietSoftware was in top 5 of IBM Global
    Procurement Services Group (GPSG)’s
    world wide suppliers rated by the clients
    in the Supplier Performance Evaluation
    (SPE) survey conducted by GPSG in
    December 2006.


5
ORGANIZATION




6
SOFTWARE OUTSOURCING SERVICES


          SOFTWARE                   MIGRATION AND
         DEVELOPMENT                 MAINTENANCE

         TEST SERVICE                  WEB DESIGN


     Type of co-operations:
    Type of co-operations:

     -Remote software development (off-shore)
    -Remote software development (off-shore)
     -On-site engineers
    -On-site engineers
     -Joint-Venture
    -Joint-Venture
     -Investment
    -Investment




7
SOFTWARE OUTSOURCING SERVICES

                          ENGAGEMENT MODELS
                          ENGAGEMENT MODELS

 Project Outsourcing
Project Outsourcing                         Offshore Dedicated Centre (ODC)
                                            Offshore Dedicated Centre (ODC)

                                            • Operates as extension to client’s teams.
Fixed Price:
                                            • Adheres to clients’ business critical
  • Have expected deliverable outcomes,
    total cost and development timeline       objectives and tailoring to a specific
    mutually agreed upon in advance.          business model.
                                            • Provides skillful resources fully
Time & Material:                              dedicated to long-term relationship with
  • Have qualified engineers work as          client.
    remotely extended team of the client.
                                            • Bases on company’s logistics and HR
  • Have project team resource ramped-        support.
    up or down to the demand of the
    project development.                    • Has staff retention as a key for the
                                              investment protection for company and
                                              for the client.


  8
SOFTWARE OUTSOURCING SERVICES

  SOFTWARE
                    MIGRATION                      Main partners / clients:
                       AND
 DEVELOPMENT
                   MAINTENANCE
                                                   IBM (since 2002)
                   WEB/GRAPHIC
    TEST SERVICE
                     DESIGN                        Fujitsu (Japan)
                                                   Menunetwork.com (USA)
Software designing and programming:
• Proprietary product development                  TransitionDynamics
• Internet business applications                   International – USA
                                                   (www.MidMEx.com)
• Java/J2EE, .Net, PHP, Flex-based, Embedded
  Software and Real-time OS programming and        Pacific Design INC (Japan)
  development services

Typical case study:
• B2C, B2B, EDI software development for various
  applications of IBM sites (Fishkill/NY,
  Burlington/VT, USA)
• Hand-held device embedded software



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SOFTWARE OUTSOURCING SERVICES

        SOFTWARE
                       MIGRATION                       Main partners / clients:
                          AND
       DEVELOPMENT
                      MAINTENANCE
                                                       IBM
                      WEB/GRAPHIC
       TEST SERVICE
                        DESIGN
                                                       Fujitsu (Japan)
Migration and Maintenance:                             Pascalia (Japan)
• Application and data migration service
• Porting of legacy applications to new technology     PacificDesign, Inc. (Japan)
  platforms (SOA, Web based, distributed), migration
  of C/C++ code to embedded systems.
• Maintenance: existing databases and applications


Typical case study:
• IBM system in Burlington/VT, USA
• Telecomm mobile billing system in Japan




  10
SOFTWARE OUTSOURCING SERVICES

  SOFTWARE
                 MIGRATION                               Main partners / clients:
                    AND
 DEVELOPMENT
                MAINTENANCE
                                                         IBM
                WEB/GRAPHIC
 TEST SERVICE
                  DESIGN                                 Symantec
Test Services:                                           Novellus Vietnam
• Proved effectiveness:
                                                         LapLink Software Inc., USA
    • With various types of testing
    • On various types of applications                   JustAnswer, USA
    • Using flexible staffing models and test
       methodologies.                                    Global Wine, USA
• From Metrics Report of 1H2008:                         Virgin Charter, USA
         12
                                                                               Web application
         10
                                         Functional
          8                              testing
                                                                               Desktop/Client-
                                         Usability                             Server
          6                              testing                               application
                                         Compatibility                         Embeded
          4                              testing                               software
                                         Performance
          2                              testing
          0
11              # of projects involved
SOFTWARE OUTSOURCING SERVICES

   SOFTWARE
  DEVELOPMENT
                 MIGRATION AND
                  MAINTENANCE                        Main partners / clients:
  TEST SERVICE
                 WEB/GRAPHIC                         DanaWeb (Denmark)
                   DESIGN
                                                     Japanese clients
Web and Graphics Design:                             US clients
• Website design and development
• Professional website content update and editing.
• Content management systems, development of
  information and news portals
• Search engine marketing (SEM) and Search
  engine optimization (SEO)
Typical case study:
• DanaWeb production
• In operation by Creative Design Center




12
                                                                       Technology


 CORE VALUES
                                                                     People   Process




People
                                                                                                 October
 Are continuously trained                              180
                                                                                                  2008
 Are talented and motivated                            160
 people




                                 Number of employees
                                                       140
 Possess high technical skill
                                                       120
 set, especially on IBM
 technology (Websphere,                                100
 Rational, DB2, XML)                                    80
 Are very good human capital                            60
 with stable staff (as low
 attrition rate as 9% in 2007)                          40
                                                        20
                                                         0
                                                             2000 2001 2002 2003 2004 2005 2006 2007 2008




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                                             Technology


CORE VALUES
                                           People   Process




 Staff education                Certification of Engineers
       level
     3 Doctors     14 SCJP
 24 Masters         6 CCNA/CCNP
140 Bachelors       4 MCSP
                   12 IBM Certificate - WebSphere Studio V5.0
                    2 Oracle DBA
                    6 Skyway Software SOA
                    4 Japanese Bridge System Engineer (by AOTS)
                    4 Fundamental IT Engineer (Japanese standard)
                    2 Software Engineer Certificate by AOTS
                    5 IT Project Management by AOTS and CICC
                    8 Oriented Analysis & Design with UML
                    4 CMMI Assessment Team Member


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                                                             Technology


CORE VALUES
                                                           People   Process


             Java/J2EE Technology                                    Scripting expertise
Servers/Platforms:                                    Web Services Technologies and Protocols /
   Apache Tomcat, IBM Websphere, BEA Weblogic,             LAMP
    Oracle Application Server, Jboss.                    REST, SOAP, XML RPC / PHP, Perl, Java Script
Technologies / Services:                                   (JSON, AJAX), XML, XSL, XSLT, and HTML &
   Java SE, Java ME, Java EE, SOAP, XML, WSDL              CSS
                                                      Serverside and languages / Server side /
                                                           Frameworks
                 IBM Technology                         PHP, Perl, Python, ROR (Ruby on Rails) /
                                                           Synphony, VCL, Canvac, CakePHP, ZEND,
Architecture: SOA, J2EE, Messaging                         Sajax, AJAX Ajent, AJAXAC
Platform: WebSphere, Rational Application
    Developer, Rational Suite, DB2, MQ Message,
    IBM DADX Web service, IBM Websphere MQ, IBM
                                                                     Web 2.0 Solutions
    Workflow, SAP IDOC, JDBC DB2, Rational Team
    Concert (Jazz), IBM WebSphere Portal, IBM Lotus   Web 2.0
    Expeditor.                                            Flash, Ajax, Flex (Action Script, MXML)
                                                          Dojo, ICEFaces, Social networking

           Microsoft .Net Technology
Frameworks: .NET 2.0 (with C# and VB.Net,                   Embedded SW & HW Development
    ADO.Net), .Net 3.0 (WPF, WCF, WWF, AJAX),         OS: Linux, FreeBSD, Palm OS, Windows, Windows
    .Net 3.5 (LINQ, Ajax.Net)                             Mobile, Embedded Linux, Symbian OS/QT,
Third-Party Frameworks and Tools:                         QNX, ITRON, VxWorks.
    MVC, Springs.Net, Nhibenate


15
                                                                                         Technology


   CORE VALUES
                                                                                      People       Process



Process
                              RUP-based Project Development Phases in Iterations

               Inception Elaboration                                  Construction                           Transition

                    I1           E1                              C1         C2              C#n                 T1

Requirements Work Flow                                                                                       Deployment Work Flow

                                                                                     Plan deployment
        Identify high level
          requirements                                                               Develop support
                                                                                        material
                                           Manage requirements




        Identify low level
          requirements                                                                 Deploy unit               Acceptance test


         Understanding                                                                                               Release
         requirements
                                                                                          Final
                                                                                         Product                     Beta test
            Prioritize
          requirements
                                                                                         Client
                                                                                     acceptance test

   16
      LANGUAGE SKILL
      English / French / Japanese
English (96%)                French (12%)                                 Japanese (10%)

  Major command in daily      PhD and Masters from                         Senior Advisor: 01
  communication:              IFI and study terms in                       (Japanese native)
                              France                                       Bridge SE: 8
       Operational
       instruction/request    Project Manager for                          Language and
       from the directors                                                  technical skill
                              IBM GDC (HCMC)
       Process, e-mail,                                                    training: onsite
       memo, presentation     Senior business
                                                                           Language training:
                              consultant: 01 (French
       software               native)                                          Japanese In-house
       documentation                                                           Classes
                              Project coordinator &                            Training Centers:
  Regular English training
                              assistants: 2
  classes (in-house, in                                                    Software engineers’
                              Note: IFI is “Institut de la francophonie
  language training           pour l'informatique (IFI)” which has
                                                                           self-study under
  centers) with incentives    the URL at www.ifi.refer.org                 incentive support
                                                                           policy.



 17
CUSTOMERS

     IBM (USA, Singapore,        TDS (USA)
     ibm.com)                    TechSolRes (Singapore)
     Fujitsu                     Cabo-Communications
     Toyota Motor Vietnam        (Denmark)
     Nippon Systemware (Japan)   DanaWeb A/S (Denmark)
     Ryobi Systems (Japan)       Add-on Products (Denmark)
     GTsquared (USA)             TransitionDynamic
     Dimension6Creative (USA)    International (USA)

     DesignReactor (USA)         Edicos(Germany)

     MenuNetwork.com (USA)       Pacific Design INC (Japan)

     BPA (France)                Pascalia (Japan)

     LapLink (USA)               Global Wine (USA)

     GetXY (Swizerland)          Symantec (USA)


18
PARTNERS

     Company                         Type of Alliance                   Since
               IBM    Software Development Service Supplier            2002

          Microsoft   Software Development Service Supplier            2008

     Symantec Corp.   Software Testing Service Supplier                2007
             (USA)

 Add-on-Products      Joint venture for Microsoft capability and       2007
         (Denmark)    production factory knowhows

Pacific Design Inc.   Investor Partner (for software development       2008
            (Japan)   partnership)
                      Research and Development Partner

     Ryobi Systems    Long-term relationship, Bridge Software          2005
            (Japan)   Engineers (BSE) training and off-shore project
                      development

19
GOING FORWARD

     Commitment
       Continue to provide customer with high satisfaction
       Continue to commit as a partner in innovation development
       Investment to achieve high level of core technology
       competences (Java Enterprise, DotNet, Embedded Software)

     Focus
       Strengthen company culture (collaboration)
       Achieve CMMI-3 & ISO 27001 in early 2009
       Workforce building strategy to scale-up
       BPO resource




20
GOING FORWARD

     Market

       USA market: key market to continue
        √   Continue contracts and opportunities from IBM
        √   More customers: marketing, expand client base
       Japan market: key contracts in 2008
        √   On-site & train Project Managers
        √   Focus on embedded software
       Asian & EU market: explore the opportunities
        √   Business Development Representatives in the market
            places




21
  OFFICE SPACE

                                Hanoi Office
                              800m next to IBM Center
                              620 sqm / 100-120 seats
                              02 Secure Project Rooms
                              02 Meeting Rooms
                              01 Training Room
                              In-house language classes
                              New space in future         Good environment
                             (2008-2009)                  Employees’ activities


HCMC Branch Office                                           Future foreign
                                                             branches
IT Park area in VNU HCMC, next to
IBM Center, open Jan 24,2007                                  Japan, EU
24-seat room, registered for 1000+
sqm (2008)                                                   Future domestic
Other 600 sqm office in city (2007)                          branches
Other big site for office in city                             HCMC, DN, Vinh
(2008+)
  22
THANK YOU FOR YOUR ATTENTION


     For more information, please contact:

     CEO:    Le Xuan Hai
             Email: le.xuan.hai@vsi-international.com
             http://www.vsi-international.com

     HQ:     Suite 102, Building 152 Thuy Khue St.,
             Tay Ho District, Hanoi, Vietnam
             Tel: (84-4) 37280 366 – Fax: (84-4) 37280 367

     Branch: Suite 203, VNU - IT Park, Block 6
             Linh Trung Ward, Thu Duc Dist. HCMC
             Tel: (84 8) 37244 018 - Fax: (84 8) 37244 019

     General contact: contact@vsi-international.com



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