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									                              CEN Workshop ICT - SKILLS

                                  CWA 2009: xxxxx
                         ICT Certification in Europe

                                        FINAL REPORT


                                             Issue 2.0

                                  For public consultation


John O’Sullivan                                                            15 May 2009

Roberto Bellini

Peter Weiß

ICT Certification in Europe – Draft Final Report for Public Consultation                 1

                A. Project summary

                B. Methodology

                C. Market structure

                        C1       List of certification providers with number of products
                        C2       Metrics data sheet

                D. Landscape maps

                        D1               EU
                        D2               UK
                        D3               Germany
                        D4               Italy
                        D5               Ireland
                        D6               Belgium
                        D9               France
                        D10              Methodology Country Maps

                E. European e-Competence Framework

                F. References

                G. ISO standards related to e-certification

                H. Experts consulted in this project

ICT Certification in Europe – Draft Final Report for Public Consultation                   2
                                                                                      Annex A

                                           e-Certification in Europe
                                      CEN/ISSS Workshop Agreement

e-Certification is one of a series of e-skills projects being conducted be CEN/ISSS, the
European standards body for ICT, under its CEN/ISSS Workshop Agreement process. It
covers both vendor and independent qualifications for ICT professionals.

Around 9 million such certifications have been issued by over 60 certification providers
covering over 600 types of certification. This situation of many overlapping qualifications has
been described as a ―certification jungle‖, with poor information, lack of clarity, confusing to
prospective candidates and employers, all to the detriment of the labour market. It has also
been described as a ―parallel universe‖ disconnected from official national education
systems. But these views are now seen as outdated, as there are many examples of
successful convergence.

The project is reviewing the current state of the market in Europe by conducting research
and organising focus groups in the main markets, involving all stakeholders.

Specifically, the project aims to:
    Provide a map of the organisational landscape showing the main certification
        stakeholders in the major markets in Europe, and at European level
    Provide updated metrics on the current state of play of the main certifications in those
        major markets, with a methodology for annual updates
    Develop and trial a methodology for positioning e-certifications onto e-Competence
        Framework and European Qualifications Framework
    Develop and agree a proposed European model for e-certification schemes

In summary, the project is developing a new view of the market structure for e-certification in
Europe, embracing all participants.

The European Commission Communication on e-Skills1 of 7 September 2007 endorsed by
the EU Council of Ministers on 23 November 2007 (on page 19) explicitly refers to:
―…Encouraging the development of European quality criteria for existing e-skills industry
based certifications, taking into account the upcoming European Qualifications Framework
and industry self-regulation initiatives. These criteria should be available in 2009‖.

By working with the main stakeholders in the field, it is hoped that industry, users and
academia will welcome the new model, and that current vendor and independent certification
schemes will converge towards it.

For further information, please see the project websiteError! Hyperlink reference not valid.


ICT Certification in Europe – Draft Final Report for Public Consultation                           3
                                                                                      Annex B


The project has proceeded in accordance with the Terms of Reference, broken down into
the following Stages and Actions:

         Stage A             Inception
         Stage B             Focus groups and workshops
               Action 1      Market metrics
               Action 2      e-Certification landscapes
               Action 3      Methodology for mapping certifications
               Action 4      European model for e-certification schemes
         Stage C             Reporting
         Stage D             Dissemination
         Stage E             Project management and quality
                               Table1. Project Stages and Actions

                Stage A: Inception

On completion of contract formalities, the project held its kick-off meeting in Frankfurt on 13
March 2008. The approach to the project was agreed, together with responsibilities and
plans, and a timetable for monthly teleconferences.

This approach, and in particular the four Actions listed above, was reported and agreed at
the CWA Steering Committee and plenary Workshop in Paris on 13 and 14 May 2008.

                Stage B: Focus groups and workshops

The project decided to start with a set of small focus groups, nationally based, initially in the
three main markets of UK, Italy and Germany. These are small groups of 10 to 20
participants, mainly national experts in e-certification in the particular country. The purpose
of these groups was to expose the project, to collect data on the national market for Action 1
and on the organisational infrastructure for Action 2, and to explore participants‘ views on the
development of a possible European model.

Three such focus groups have been held:

       In London, at BCS, on 10 July 2008
       In Rome, at the National Council for Economy and Work, on 11 September 2008
       In Bonn, at GI, on 19 January 2009

The notes and materials from the three sessions have been published on the project website

It did not prove possible to hold a focus group in France, the other large ICT market in
Europe. The e-certification situation in France is quite different from elsewhere in Europe,
and this is discussed further under Action 2 in Section 5.

ICT Certification in Europe – Draft Final Report for Public Consultation                            4
These small focus groups should not be confused with a more formal, larger-scale European
level workshop as used by other projects.

These groups have enjoyed good support from national organisations, but less so from the
vendor community, possibly because vendors are not organised on national lines. The
project has remedied this by taking up offers of assistance from the e-skills Industry
Leadership Board (ILB) ( and its Certification Council, and from
CompTIA (

In particular, a final European level workshop was held in Paris on 29 April 2009, in
conjunction with the ILB CC and the vendor community at which a draft of this CWA was

To support the administration of these groups, the project has developed lists of relevant
experts, with around 200 names. About 135 of these have been consulted during this
project, as listed in Annex G.

                Action 1: Market dynamics

The project has collected market statistics for 2008 and 2009 for the leading certification
providers. With the assistance of the ILB CC, a market data sheet has been agreed.

This topic is discussed further in Section 6.

                Action 2: e-Certification landscapes

Action 2 has surveyed and described the various organisations involved in e-certification for
the major markets in Europe. This is discussed further in Section 5.

                Action 3: Deploying the e-Competence Framework

The intention of this Action was to explore techniques including existing methodologies
which articulate or link a particular qualification with its most appropriate position on the
European e-Competence Framework (e-CF), both in terms of level and area. A methodology
for mapping e-certifications is perceived to be important to achieve better recognition. With
regard to make offerings more easily comparable and portable, the e-CF provides a vehicle
and reference framework for such a methodology.

This in turn will position the qualification against the European Qualifications Framework

The requirement is to provide prospective users of the qualification with a clear positioning
against an independent frame of reference. It may well be that qualifications span more than
one cell of the e-CF.

The ultimate aim is to provide a methodology that is fairly simple, operated by the providers
themselves, but trustworthy and open to peer review. The project has looked at

ICT Certification in Europe – Draft Final Report for Public Consultation                        5
requirements and clarified a way forward, with concrete recommendations as to how this
might be achieved. These activities draw from the interest groups involving major
stakeholders, such as ICT vendors, certification providers, public authorities, governmental
bodies as well as professional bodies.

To that end, the project has reviewed existing methodologies, projects and approaches
including some presented at World Computer Congress 2008 in Milan, and I-PROF 09 in
Arnhem. The project was able to exchange views with leading field experts, to collect
material to enlarge its knowledge-base, as well as to establish contacts to stakeholders such
as IFIP, ISO, etc.

This topic is discussed further in Section 6.

                Action 4: European model for e-certification schemes

The aim of Action 4 has been to explore how the CWA process might be used to develop a
guide or model to which providers of e-certification would be invited to adhere. Thus the
model would be for the scheme, not the individual.

The model would apply equally to the different classes of certification listed in the next

The overall intention is to help and increase the market by improving visibility and
understanding of each certification product and thereby increasing inter-operability of various
qualifications and helping towards lifelong learning. This can be compared to the market
expansion of product markets achieved through the inter-operability of individual products.

For this Action 4, the project has reviewed existing standards, including the new ISO
standard (ISO/IEC 24773: 2008). We have been grateful for collaboration from ISO

The project has made recommendations in Section 7.

                Stage C: Reporting

Regular presentations have been given to the CEN Workshop Steering Committee and
Plenary Workshop:

       Paris           13/14 May 2008
       Paris           22/23 Sept 2008
       Brussels        10 Dec 2008
       Brussels        9 Feb 2009
       Paris           27/28 April 2009

The Interim Report was submitted on 9 September 2008, six months after the official start
date, and approved soon afterwards by the European Commission.

A draft version of this Final Report was presented at the final Workshop meeting listed
above, released for two-month public consultation by CEN in May 2009, and published as
this CWA in July 2009.

Project reports have been delivered at several other events, as listed under Dissemination.

ICT Certification in Europe – Draft Final Report for Public Consultation                          6
                Stage D: Dissemination

Item 6 of the project Terms of Reference required the project team to contribute its best
efforts to various performance indicators, particularly dissemination.

The team developed a one page summary for general purpose use an explanatory and
promotion tool. This has been updated from time to time, and the final version is attached at
Annex A.

A project website has been developed,, both as a working
resource for the project, and as a dissemination tool. It contains

       A description of the project, including the above summary
       Details of our Focus Groups in London, Rome, Bonn
       Details of the WCC, Thessaloniki, Zurich and Arnhem conferences (see below)
       Links to CEN/ISSS and our sister projects

The team has taken every opportunity to present the project at international conferences, in

       John O‘Sullivan spoke, together with the then Workshop chair Geoff McMullen, at the
        World Computer Congress 2008 in Milan on 10 September. Roberto Bellini was
        Chair of the Program Committee for the ICT Professionalism and Competences
        stream, and Peter Weiß also served on that Committee
       Peter Weiß spoke at (and the other project team members attended) the European e-
        Skills 2008 Conference at Cedefop in Thessaloniki in October 2008
       John O‘Sullivan spoke at European Informatics, an association of European
        university computing departments, in Zurich on 10 October 2008
       All three project team members presented at the IFIP event on professionalism, I-
        PROF 09, in Arnhem from 12-15 February 2009. Peter Weiss‘ paper ―Common
        Language to Achieve Transparency of ICT Certifications” is attached at Annex E
       John O‘Sullivan presented at the ILB Certification Council in Brussels on 21 October
        2008, and Roberto Bellini did likewise on 21 January 2009
       John O‘Sullivan presented, and Peter Weiß attended, the EU workshop on
        Professionalism in ICT in Brussels on 13 March 2009
       A special joint meeting was held with the ILB Certification Council in Paris on 29 April
        2009. All three team members participated.
       On behalf of the project team, Peter Weiß has submitted a paper to the e-Challenges
        Conference (e2009) in Istanbul: Convergence of the Parallel Universes
       The team has been invited to present at the I-STAR conference in Rome in October

Articles have been contributed to:

       Spring 2009 newsletter of IT STAR - an association of (mostly) Eastern Europe
        professional computer societies
       April 2009 ILB newsletter e-Skills EU Newsbrief

A telephone interview was given to a Dutch freelance journalist, resulting in an article
appearing in an ICT trade magazine in The Netherlands.

ICT Certification in Europe – Draft Final Report for Public Consultation                           7
                      Stage E: Project management and quality

Following the Kick-off meeting, regular monthly teleconferences have been held and
minuted, with occasional face-to-face meetings as well (see Table 2).

Ref        Activity               M A     M J       J    A   S    O N       D      J  F   M A     M J    J
                                  08                                               09
A          Inception

B       Focus groups
        and workshops
      1 Market metrics

      2 e-Certification
      3 Methodology for
      4 European model
        for schemes
C       Reporting

D          Dissemination

E          Project mgt and
                                               Table 2. Project Plan

                      Progress against Milestones

The project Terms of Reference define seven milestones, as shown below, with progress
against each (see Table 3):

      Milestones        Schedule        Description                                 Progress
                        (in months)
                                        Initialising and kicking off the project    Achieved
                            1 to 3
                                        Preparatory work completed                  Achieved
            M1              4 to 6

          Interim                                                                   Achieved
          Report              6

                                        Analysis completed                          Achieved
            M2             7 to 12
                           13 to 14     Draft version of CWA accepted: List of Expected April 2009
            M3                          comments and request for revisions
                                        Final CWA finalised. Start of formal   Expected May 2009
            M4             15 to 18     approval process of the workshop
           Final                                                                    Expected July 2009
          Report             18

                                      Table 3. Progress against Milestones

ICT Certification in Europe – Draft Final Report for Public Consultation                                     8
                                                                                                   Annex C

                   C1      List of certification providers with number of products

3 COM                                              6        Jboss (Open Source Middleware Software)           5
ADAPTEC                                            1        JUNIPER NETWORKS                                  20
ADOBE                                              3        LEARNING TREE INTERNATIONAL                       24
Alcatel - Lucent                                   11       LINUX PROFESSIONAL INSTITUTE                      3
Apple                                              8        MECP Mobile Electronics Certified Professional    4
APM (Assoc. For Project Management)                5        Mercury                                           1

APO-AITTS                                          29       Microsoft                                         201
ARUBA                                              1        MY SQL                                            5
AVALOQ                                             1        NATIONAL INSTRUMENTS                              7
                                                            National Association of Communications Systems
AVAYA                                              3        Engineers (NACSE)                                 5
BRITISH COMPUTER SOCIETY                           3        NCC (National Computing Center) Education         5
BlackBerry                                         4        NETAPP                                            2
BMC                                                11       NOKIA - SIEMENS                                   1
BROCADE                                            4        NORTEL                                            73
CHECK POINT SOFTWARE                               12       NOVELL                                            9
CIPS (Canadian Information Processing Society)     1        OMG Object Management Group                       6
CISCO SYSTEMS                                      39       OPEN GROUP                                        12
Citrix                                             10       ORACLE                                            62
                                                            ParcPlace-Digitalk (Object oriented application
CIW                                                9        development)                                      2
                                                            PCDOCS / Hummingbird (Enterprise Content
CompTIA                                            12       Mngmnt)                                           6
CURAM SOFTWARE CERTIFICATIONS                      2        PEGASYSTEMS                                       2
DELL COMPUTERS                                     1        Pine Mountain Group, Inc. /                       3
DOT MOBI                                           1        Project Management Institute(PMI)                 5
DSDM (Software Consortium)                         4        Quality Assurance Institute (QAI)                 3
EDEXCEL                                            12       RED HAT SOFTWARE                                  6
EMC                                                15       RIVERBED STEELHEAD                                1
EUCIP                                              23       RSA CERTIFICATION                                 2
EXIN                                               34       SAIR (Linux services and training)                4
F5                                                 6        SAP                                               34
FILEMAKER                                          1        SAS                                               5
FileNet                                            3        Santa Cruz Operation (SCO)                        3
FORTINET                                           2        SCP -- SECURITY CERTIFIED PROGRAM                 3
GENESYS                                            4        Serena                                            1
GUIDANCE SOFTWARE                                  1        SIEMENS                                           7
GUPTA                                              1        SNIA                                              5
                                                            SOA SYSTEMS (SOA CERTIFIED PROFESSIONAL
H3C                                                5        PROGRAM)                                          5
Hewlett Packard                                   104       Software Publishers Association (SPA) / SIIA      2
HUAWEY                                             3        SPRINGSOURCE                                      3
IBM                                               235       SUN MICROSYSTEMS                                  16
                                                     Public Consultation
ICT Certification in Europe – Draft Final Report for 6                                                        99
ICCP-Institute for Certification of Computing               SYBASE
IEEE COMPUTER SOCIETY                              2        SYMANTEC                                          9
International Council of Electronic Commerce
Consultants                                        19       Sysoft                                            6
KNOWLEDGE EXPERTS                                  3        TERADATA                                          8
IFPUG - INTERNATIONAL FUNCTION POINT USERS         3        TIA (Telecoms Industry Assoc)                     2
ILOG                                               3        TIBCO                                             7
International Society of Certified Electronics
Technicians                                        5        VMWARE                                            2
International Webmasters Association               7        WEBSENSE                                          1
IPMA                                               4        ZEND TECHNOLOGIES                                 1
ISACA (Information Systems Audit and Control
Association)                                       2        Callaware
ISC                                                5        Cognos (Training Services)
SFIA/ISEB                                          42       Institute for Configuration Management (ICM)

ISILON SYSTEMS                                     2        ZAVATA
CISSP (ISP2)                                       1                                                 Total   1342

Note: Considerably more data including listing of all certification products is available on the
project website


ICT Certification in Europe – Draft Final Report for Public Consultation                                          10
                                                                                           Annex C2

                                        Metrics data sheet

                         The Market for ICT Skills Certification

Information and Communication Technology and its applications are diffusing at both an
organisational level (companies and public authority organisations) and at a family and individual
level. ICT end-users and ICT providers need specialists who are able to plan, develop and manage ICT
Systems at work and also to understand, build and manage the new ICT related business.

 To manage the ICT Systems Life Cycle, different level of skills are required and it is common to
discover a skills mismatch, or gaps at an individual or organisational level. Training and/or work
experience can fill these gaps. If training is completed with exams which validate what has been
learned (we call this exam a certification), we can say that the certification guarantees the acquired
skills, and that competence is acknowledged by the market.

The CEN/ISSS Workshop on ICT-Skills2 aims to analyse and measure the ICT Certification market in
Europe, and to create a theoretical models which help to understand how the market functions. The
market has been segmentated by type of Certification Suppliers, by Geographic Area and by Object
of Certification.

The Harmonise Survey shows that four main types of Certification Suppliers are operating in the

        The Technology Vendors: the main suppliers of platform technologies like IBM, Microsoft,
         Oracle, SUN, Novell, etc.
        Various types of Industry Associations (including some vendors which focus on representing
         their associates in the worldwide market): the most important player here is CompTIA
        Professional Associations (including Certification Suppliers generated by Associated
         Professionals): this includes first level associations like ASQ or EXIN or IWA and second level
         associations like CEPIS (Association of Associations)
        ICT Training suppliers, who also offers certifications

    The ICT Skills Workshop has been operational since early 2003. The Workshop has
    completed a CEN Workshop Agreement (CWA) on 'A European e-Competence
    Framework'. The CWA in two parts has been published by CEN. Its technical content is
    available on the web-site of the project. The Workshop is currently working on the
    following 2 subjects:
         A project towards develeoping a practical tool to access eCareer Services
         A report on ICT Certification in Europe

ICT Certification in Europe – Draft Final Report for Public Consultation                                   11
The geographical view breakdowns the Worldwide market in EU, rest of Europe, rest of world; then
breaks down EU market by some European countries (United Kingdom, Germany, France, Italy,
Poland, Spain)

Another segmentation level is by Object of Certification:

       ICT Product Competence: focus is on a specific product or family.
       ICT Professional Competence: focus is on developing skills not related to a specific product,
        but to broad professional competence.

As regard your data, we ask you to fulfill the following table

(in annex 1 & 2 you will found the list of certifications and data we used in Harmonize report 2007;
of course you should update it if there are errors or changes happened in the past year).

                                 ICT Certifications delivered by -------

                                      (in July 2007-July 2008 period)

                                           ICT competence        ICT professional
        Country/Area                                                                Total
                                             on product            competence

                                     UK          _________              _________   _________

                              Germany            _________              _________   _________

                                 France          _________              _________   _________

                                   Italy         _________              _________   _________

                                 Poland          _________              _________   _________

                                  Spain          _________              _________   _________

                             Other EEC           _________              _________   _________

        TOTAL EEC                                _________              _________   _________

        TOTAL Europe                             _________              _________   _________

        TOTAL worldwide                          _________              _________   _________

ICT Certification in Europe – Draft Final Report for Public Consultation                                12
The CEN/ISSS Workshop on ICT-Skills project team will organize a meeting to analyse the collected
data and share aggregated findings with the partecipants to the survey; in this meeting will be taken
a common decision on whether and how to divulge the findings of the survey. Without your explicit
consensus your individual responses will be kept strictly confidential.

It is our committment to make available and deliver to all respondents the final report “ICT
Certification market in Europe”, with all data we collected by the end of July 2009.

ANNEX 1 – List of Certification
In the Harmonise report (relased in July 2007) we considered the following certifications (*):

                                                                               ICT competence     ICT professional
                                                                                 on product         competence


 (*)    You are invited to correct or update the present list according with present situation

ANNEX 2 – Harmonize estimate on Certification Market

                                          Harmonise report 2007 results

                                         Total number of Certifications (*):

                                                     Total Market

                 July 2007                                                           -----
                                                       7 197 000
                 (July 2006-July 2007)                                          (share: ---   )
                 1999-2000                             1 956 826
                                                                                (share: --- )

                    (*)       Feel free to correct the above figures

ICT Certification in Europe – Draft Final Report for Public Consultation                                             13
                                                                           Annex D

                                   e-Certification landscape

                D1               EU

                D2               UK

                D3               Germany

                D4               Italy

                D5               Ireland

                D6               Belgium

                D9               France

                D10              Methodology Country Maps

ICT Certification in Europe – Draft Final Report for Public Consultation             14
                                                                                                                                                            Annex D1

                              Map of European organisations in e-Certification

                                                                     bodies     ETSI
                                     DG Education                                               Foundation
                                      & Culture                                 ECMA
                                                                                                 EUCIP                        Professional
                                                   Social Affairs
                              European *     DG
                             Commission      Information Soc.                                                                     FEANI
                                             & Media DG Enterprise &
                       (*) single
                                                                                                             e-Skills ILB
                       National Governments
                                                                                                              (Industry                      Trade
                       are not represented here
                                                                                                             Leadership                      associations
                                                                                                               Board)           EICTA

                                                   ETF                                                                                  PIN-SME
                                European                                 ( Multi-Stakeholder Partnership )
                                                                                                              EMF / UNI
                                                        Empirica                                               Europa                     Trade
                                                 EITO                                                                          ETUC
                                           ...                         Schoolsnet Informatics
                               Research Agencies                                                       EuroCIO
                                                                       Higher Education
                                                                                                      User body

ICT Certification in Europe – Draft Final Report for Public Consultation                                                 15
                                                                                                                                                Annex D2

                                                 Map of Organisations in e-Certification in UK
                                                                                                                                ICT vendors
                                                                      bodies                        IBM           SAP
                                                                           UKAIS                      Microsoft
                          Public/                                                                                      Cisco
                          Governmental               Cabinett
                          body                        Office           CPHC

                            BERR              DIUS

                                    DCSF                                            Dependent
                                                                           ISEB                                   CompTIA        associations
                          Parliament         PITCOM


                             LSC          e-Skills
                       Government                                                         Cert-IT                 BCS
                                                                NCC                                                      IMIS
                                                                                   DLGI                          IET
                                              User                                                                              Professional
                                              bodies                                        Certification                       bodies

ICT Certification in Europe – Draft Final Report for Public Consultation                                    16
                                                       Schedule of UK organisations in the field

Type             Short name      Full name                                 website               Contact                    Notes

Government       BERR            Department for Business,                                                                   Formerly DTI
Department                       Enterprise, & Regulatory Reform
                 DCSF            Department for Children, Schools                                                           Formerly Dept for Education
                                 and Families
                 DIUS            Department for Innovation,
                                 Universities, and Skills
                 Cabinet                                                                                                    Controls Govt CIO Council.
                 Office                                                                                                     Supports SFIA
Government       QCA             Qualifications and Curriculum                                                              Accredits and regulates all
agencies                         Authority                                                                                  school and occupational
                                                                                                                            qualifications in England.
                                                                                                                            (Equivalent bodies in Scotland,
                                                                                                                            Wales, NI.)
                 LSC             Learning & Skills Council                                                                  Funding agency for colleges
                                                                                                                            and occupational skills.
                 e-Skills UK                                           Terry Hook                 Sector Skills Council
                                                                                                                            accredited by Govt.
                                                                                                                            Part-owner of SFIA.
Professional     BCS             British Computer Society                   Michiel van der Voort      Owner of ISEB. Provides
bodies                                                                                           (International Director)   professional exams. Accredits
                                                                                                                            university courses. Part-owner
                                                                                                                            of SFIA
                 IET             Institution of Engineering and                                     Formerly IEE. Part-owner of
                                 Technology                                                                                 SFIA Foundation.
                 IMIS            Institute for the Management of        Ian Rickwood               Part-owner of SFIA.
                                 Information Systems
Trade            Intellect                                       

ICT Certification in Europe – Draft Final Report for Public Consultation                                 17
Skills           SFIA            Skills Framework for the Information   Ron McClaren      Owned by BCS, IET, IMIS, e-
framework        Foundation      Age                                                                           Skills UK.
Certification    ISEB            Information Systems Examination                                               Part of BCS
bodies                           Board
University       CPHC            Conference of Heads and                                                       Subject body for university
bodies                           Professors of Computing                                                       computing
                 UKAIS           UK Academics in Information     
User bodies      NCC             National Computing Centre       
Parliament       PITCOM          Parliamentary IT Committee                                  John O‘Sullivan   Lobbying/briefing group for
group                                                                                                          MPs, Peers, Industry

ICT Certification in Europe – Draft Final Report for Public Consultation                            18
                                                                                                                                                            Annex D3

                                         Map of Organisations in e-Certification in Germany
                                                                                                                                             ICT vendors
                                                              Education             Training                            Software
                                                              bodies                bodies                                 AG
                                          Research                                                      IBM                                SAP
                                                                       Vocational      Dekra
                                          agencies                                                                Microsoft
                        Public/                                          School      Akademie                                      Cisco
                        bodies             Fraunhofer              University
                                                                                                    Vendor                         Airbus
                                                                                                  Dependent                               Industry
                                                                                                  Certification               Dt. Telekom stakeholders

                                      BMBF                                                                                    Chamber of
                                                                                                                              Commerce       Trade
                           FEA                             (ended                                                                          BITKOM
                                                          April 2008
                     Government                                                     ECDL
                     agencies                                                                                                                it-SMF

                                         IGM                                                   DLGI                                GI
                         Trade                                                                                                               Professional
                         unions                              DAR              AKR
                                          Accreditation                                                 Certification                        bodies
                                          bodies                                                        bodies

ICT Certification in Europe – Draft Final Report for Public Consultation                                                19
                                                                 Schedule for Germany

Type              Short name               Full name                          website                       Contact   Notes
Ministry/         BMBF                     Federal Ministry of Education                             Financed development
Government                                 and Research                                                               of AITTS (formerly APO-
Department                                                                                                            IT) developed by
                  BMAS                     Federal Ministry of Labour and
                                           Social Affairs
                  BMWi                     Federal Ministry of Economics                             No direct linkage to e-
                                           and Technology                                                             certification; however of
                                                                                                                      interest in wider context

Government        BiBB                     Federal Institute for Vocational                         Organises and
agencies                                   Education and Training                                                     recognises qualifications
                                                                                                                      on a national level
                  FEA                      Federal Employment Agency                  National agency directly
                                                                                                                      linked to BMAS;
                                                                                                                      Accredited cert-IT to
                                                                                                                      certify providers of
                                                                                                                      advanced training
                                                                                                                      according to AZWV
                                                                                                                      acknowledgement and
                                                                                                                      admission of advanced
                                                                                                                      training (Anerkennungs-
                                                                                                                      Zulassungsverordnung –

ICT Certification in Europe – Draft Final Report for Public Consultation                               20
Professional      GI e.V.                  Gesellschaft für Informatik e.V.         Peter Federer        Support and active
bodies                                                                                                                            involvement in AITTS
                                                                                                                                  and ECDL
                                                                                                                                  Non-profit organization
                                                                                                                                  with about 25,000
                                                                                                                                  members living across
                                                                                                                                  the world
                                                                                                                                  Strong linkage to
                                                                                                                                  education, training and
                                                                                                                                  qualification as well as to
                  BVSI                     Professional Association of Self-
                                           employed Informatics
                                           (Berufsverband Selbständige in
                                           der Informatik e.V.)
                  ASQF                     Expert Network for Software                                       Largest expert network
                                           Quality                                                                                for software quality in
Associations      ZVEI                     ZVEI - Zentralverband     
                                           Elektrotechnik- und
                                           Elektronikindustrie e.V., the
                                           German Electrical and
                                           Electronic Manufacturers'
                  BITKOM                   German Association for                 Stefan Pfisterer
                                           Information Technology,
                                           Telecommunications and New
                  CAST e.V.                Competence Center for Applied
                                           Security Technology (CAST)
                  BEST-Practices IT                                          Andreas R. Fischer   German network partner
                                                                     "                                      of PIN-SME (association
                                                                                                                                  representing interests of
                  it-SMF                                                               Steve                IT Service Management,
                                                                                                             Handgraetinger       industry-driven

ICT Certification in Europe – Draft Final Report for Public Consultation                                21
                                                                                                                                     qualification and training
Skills            AITTS                    Advanced IT Training System                                           Stefan Pfisterer    Certification and IT-Skills
framework                                                                                                                            framework
Qualification     BiBB                     Federal Institute for Vocational
Framework                                  Education and Training
Certification     Cert-IT                  Personnel certification authority           Stefan Grunwald     A company of Bitkom,
bodies                                     for the ICT sector (founded by                                                            IGM, GI, ZVEI, ver.di,
                                           AITTS)                                                                                    Fraunhofer.

                                                                                                                                     Project with Fondazione
                                                                                                                                     Politechnico in Italy:
                                                                                                                                     certification process
                  DLGI                     Service Provider of GI                          Thomas Michel       Certification
                                           implementing ECDL in Germany
                                           Dienstleistungsgesellschaft für
                                           Informatik mbH
University        University               University of Karlsruhe (TH)         Wolffried Stucky    Expert meeting, 19
bodies                                                                                                                               January 2009, Bonn
                  Technical Schools
User bodies       Projektwerk              Electronic Market Platform for                                    Direct contact is existing
                                           Freelancers and IT Services                                                               if needed. Projektwerk is
                                                                                                                                     located in Hamburg
Research          Fraunhofer               Fraunhofer-Gesellschaft   
Initiatives       KIBNET                   Competence Center IT                             Karl-Heinz Hageni   Expert meeting, 19
                                           Advanced Training Networks                                                                January 2009, Bonn
                                           (Kompetenzzentrum IT-
Trade unions/     IGM                      Trade Union German                           Michael Ehrke
social                                     Metalworkers
partners          ver.di                   United Trade Union Service

Accreditation     AKR                      Foundation for Accreditation                            Accreditation for courses
bodies            (Akkreditierungsrat)     and Quality Assurance in Higher                                                           in higher education

ICT Certification in Europe – Draft Final Report for Public Consultation                                    22
                  DAR                      German Accreditation Council                                      Overview of
                                           (Deutscher Akkreditierungsrat)                                                        accreditation bodies in
                                                                                                                                 Resources on the web
                                                                                                                                 site are: handbook,
                                                                                                                                 documents, database
                                                                                                                                 accredited bodies,
                                                                                                                                 standards, publications,
                                                                                                                                 dictionary, etc.
IT Vendors,       CompTIA                                                     Hugo Lueders,      Certifications and
                                                                                                              Bodo Vander        trainings, database of IT
                                                                                                                                 certifications and related
                                                                                                                                 skills (Skills portal)
                  Cisco                                                                Carsten Johnson    Expert meeting, 19
                                                                                                                                 January 2009, Bonn
                  SAP                                                                    Heino Schrader     Expert meeting, 19
                                                                                                                                 January 2009, Bonn
                  IBM                                                         Klaus Gottschalk   Expert meeting, 19
                                                                                                                                 January 2009, Bonn
                  Software AG                                             Holger Schmenger   Expert meeting, 19
                                                                                                                                 January 2009, Bonn
                  Deutsche Telekom                                                    Markus Lecke       Expert meeting, 19
                                                                                                                                 January 2009, Bonn
                  Microsoft                                                         Ingo Dahm,         Visit Microsoft, 17 March
                                                                                                              Julia Maintz       2009, Munich,
                                                                                                                                 Presentation of project,
                                                                                                                                 discussion of next phase
Industry          Airbus                                                              Winfried Berlin    Expert meeting, 19
stakeholders                                                                                                                     January 2009, Bonn
Training          Dekra Akademie                                                        Peter Littig       Expert meeting, 19
Institutions                                                                                                                     January 2009, Bonn

ICT Certification in Europe – Draft Final Report for Public Consultation                                 23
                                                                                                                                                           Annex D4

                                            Map of Organisations in e-Certification in Italy
                                                          Education        Technical
                                                          bodies            Schools
                                           Research                                           Funds (14)
                                                           University/     Regional
                                           agency                                                                                          ICT vendors
                        Public/                               CINI         Agencies                                    Oracle
                        Governmental        Fondazione                                                   IBM
                        body                Politecnico                                                           Microsoft           Cisco
                        Ministry of
                         Welfare          Ministry of
                                          Economic                                               Vendor                  Confindustra/
                        Ministry of      Development                                           Dependent                  Assinform
                         Justice                                                               Certification
                                         Ministry of                                                                      Confcom-
                                         Education                                                                                          Trade
                                                                              EUCIP                                        mercio/          associations
                                                                                                                         PINSME                 FAPI
                                                                                ECDL                                       Italy
                         Borsa           CNIPA                                                                                        ABI Lab
                     agencies             ISFOL

                                                                                                               AICA                         ANIPA
                                                                 EXIN            AICA
                                  CGIL            CGIL                                                                        AIPSI
                                                                                       Certification                                     Professional
                        Trade                                         CEPAS            bodies
                        unions                UIL                                                                                        bodies

ICT Certification in Europe – Draft Final Report for Public Consultation                                          24
                                                                     Schedule for Italy

Type                        Short           Full name                             website              Contact    Notes
Public/Governmental                         Ministry of Welfare                        No direct linkage to e-certifications, Borsa Lavoro
Bodies                                                                                                            is one of the themes on which the Ministry is
                                            (Ministry of Work, Health and                                         involved
                                            Social Policies)
                                            Ministry of Justice                         No direct linkage to e-certifications, the Ministry
                                                                                                                  follows and takes care about the official registers
                                                                                                                  of some professions (eg. Advocates)
                            MISE            Ministry of Economic                  www.sviluppoeconom              No direct linkage to e-certifications, the Ministry
                                            Development                                       carries on policies of industrial and professional
                            MIUR            Ministry of Education, University                     No direct linkage to e-certifications, the Ministry
                                            and research                                                          carries on policies of industrial and professional
Government agencies         BORSA           National Continuous ―Work                 Puts in relation work offer and work demand. For
                            LAVORO          Exchange‖                                                             the ICT filed are used the EUCIP Professional
                            CNIPA           National Centre for Informatics in                Provides support to Public Administration about
                                            the Public Administration                                             the adoption and use of ICT technologies and

                            ISFOL           Institute for the Development of                    Helps the government in defining policies and
                                            Workers Training                                                      strategies about professional training (continuous
                                                                                                                  or non-continuous)
Professional bodies         AICA            Italian Association for Informatics       Roberto    Support and active involvement in EUCIP and
                                            and Automated Calculus.                                    Bellini,   ECDL .
                                                                                                       Tiberti    Non-profit organization with about 2,000 members
                                                                                                                  living in the Italian country.

                                                                                                                  Strong linkage to education, training and
                                                                                                                  qualification as well as to industry.

ICT Certification in Europe – Draft Final Report for Public Consultation                                25
                            AIPSI           Italian Association of Informatics                      Represent the Informatics Security professionals.
                                            Security Professionals                                                   It is interested in professional training and
                                                                                                                     qualification. Is responsible for the exams of
                                                                                                                     LOCSI certifications
                            FIDA            National Federation of Information                 No direct linkage to e-certifications, through its
                                            Management Professional                                                  Associations named ClubTI promotes and keeps
                                            Associations                                                             up-to-date competencies and skills in the ICT
                            ANIPA           National Association of Public                       Main scope of the association is to redefine the
                                            and Private ICT Professionals                                            ICT professional profiles and to maintain the
                                                                                                                     professional updating of its members.
Research Agency                             Fondazione Politecnico di Milano      www.fondazionepolit                No direct linkage to e-certifications. The
                                                                                                  Foundation works also on the development of an
                                                                                                                     auto-assessment tool based on EUCIP

Education Bodies            University /    CINI - InterUniversity National              The aim of the consortium (30 universities in Italy)
                            CINI            Consortium for Informatics                                               is to carry on researches in the ICT field. CINI has
                                                                                                                     also completed the mapping of the contents of
                                                                                                                     university ICT courses with EUCIP framework.
                            Regional        Regional Agency for Work,    (for                  Technical and operative component of the
                            Agencies.       instruction and Training (each        ―Regione                           regional system for implementing integrated
                                            region in Italy has its own           Lombardia‖)                        policies relating to Education, Training and
                                            Agency)                                                                  Employment.
Certification Bodies        AICA            Italian Association for Informatics          Roberto    Support and active involvement in EUCIP and
                                            and Automated Calculus.                                       Bellini,   ECDL .
                                                                                                          Tiberti    Non-profit organization with about 2,000 members
                                                                                                                     living in the Italian country.

                                                                                                                     Strong linkage to education, training and
                                                                                                                     qualification as well as to industry

ICT Certification in Europe – Draft Final Report for Public Consultation                                   26
                            CEPAS           Professionalism and training           Body for the certification of training and
                                            certification                                             professionalism. It certifies the professionalism in
                                                                                                      coherence with the ISO/IEC 17024 norm.

                            EXIN            Examination Institute for          www.exin-              In close cooperation with international partners in
                                            Information Science                    the IT industry, EXIN establishes educational
                                                                                                      requirements and develops and organizes
                                                                                                      examinations and learning tracks in the field of IT,
                                                                                                      giving IT professionals the ability to prove
                                                                                                      appropriate competencies and skills for improved
                                                                                                      job performance
Trade Unions                CGIL            General Italian Work                 No direct linkage to e-certifications. One of the
                                            Confederation                                             main Italian trade unions. Defines, together with
                                                                                                      CISL and UIL, the National Contracts for all the
                                                                                                      categories of workers
                            CISL            Italian Confederation of Workers            No direct linkage to e-certifications. One of the
                                            Trade Unions                                              main Italian trade unions. Defines, together with
                                                                                                      CIGL and UIL, the National Contracts for all the
                                                                                                      categories of workers
                            UIL             Italian Work Union                    No direct linkage to e-certifications. One of the
                                                                                                      main Italian trade unions. Defines, together with
                                                                                                      CISL and CIGL, the National Contracts for all the
                                                                                                      categories of workers
Trade associations          FAPI            Small and Medium Companies        The fund‘s aim is to promote worker‘s vocational
                                            Training Fund                                             training by using the money that the small and
                                                                                                      Medium companies every year have to give to the
                                                                                                      government and which are turned to the fund.
                            ABI LAB         R&D Centre for Technologies in          ABI Lab is the R&D Centre for Technologies in
                                            Banking by the Italian banking                            Banking promoted by the Italian Banking
                                            Association (ABI)                                         Association (ABI), in order to support the
                                                                                                      cooperation between banks, ICT Companies and
                                                                                                      Institutions. Important centre for research and
                                                                                                      professional training on technological issues for

ICT Certification in Europe – Draft Final Report for Public Consultation                         27
                            CNA             Pan European ICT & eBusiness               Main tasks of the network are: each the ICT-SMEs
                            PIN/SME         Network for SME                                                 and make them an integral part of the ICT-
                                                                                                            business scene, make everybody think ICT-SMEs
                                                                                                            first, play an active role for ICT-SMEs in the EU-
                                                                                                            ICT policy discussions, support 23 million SMEs
                                                                                                            by Modernisation, Harmonisation and Innovation
                            ASSINTEL        National Association of                It puts in contact offer and demand; it represents
                                            Companies of Informatics,                                       the associated small and medium companies to
                                            Services, Telematics and                                        authorities and institutions, it offers services and
                                            Robotics (small and medium ICT                                  researches about vocational training.
                            ASSINFOR        National Association of the most            It represents the most important Italian ICT
                            M               important Italian ICT companies                                 companies and is the bridge between them and
                                                                                                            the main economical, political and institutional
Inter-professional                          National Inter-professional Funds   www.fondinterprofess        16 Funds which use a part of the taxes directly
Funds                                       for Continuing Education                     paid by all the Italian companies in order to
                                                                                                            promote and develop the vocational training of the
                                                                                                            companies‘ employees.
ICT Vendors                 Cisco                                     


                            IBM                                                 Focus Group, 19 January 2009

                            Microsoft       IT Academy Programme                 Visit in Munich, 17 March 2009, presentation of
                                                                                                            project, interest in quality issues and information

ICT Certification in Europe – Draft Final Report for Public Consultation                               28
                                                                                Annex D5

ICT Certification in Europe – Draft Final Report for Public Consultation   29
                                               Map of Ireland Organisations in e-Certification
                             Government                            KEY

                               Taoiseach          Communications                ECDL
                                                                                                       certification           professional
                          Enterprise, Trade        Education &                                         bodies                  bodies
                          and Employment            Science
                                                                                EUCIP                   ICS Skills                   ICS

                            government                                                                                         industry
                            agencies                  FÁS
                                     FORFÁS                                                                          CISCO           Microsoft

                                                                                                                     CompTIA              CIW

                                           accreditation                                                                        bodies
                                              bodies                                 associations                                 NDRC
                                  HETAC                 HEA                                 IBEC
                                                                                                                               trade union
                                  FETAC                 INAB                        Chambers Ireland
                                                                                   Small Firms Assoc.

                                                      Schedule of organisations in e-certification in Ireland

ICT Certification in Europe – Draft Final Report for Public Consultation                                             30
Type               Short name            Full name               website                        Contact   Notes

Ministry/          Enterprise, Trade     Department of 
Government         & Employment          Enterprise, Trade
department                               and Employment
                   Education &           Department of                  The mission of this Department is to
                   Science               Education and                                                    provide high-quality education which will
                                         Science                                                          (a) enable individuals to achieve their full
                                                                                                          potential and to participate fully as
                                                                                                          members of society; and (b) contribute to
                                                                                                          Ireland's social, cultural and economic
                   Taoiseach             Department of the             The Taoiseach (the Head of the Irish
                                         Taoiseach                                                        Government) is appointed by the
                                                                                                          President (one of the three Houses of the
                                                                                                          Oireachtas) on the nomination of Dáil
                                                                                                          Éireann (The House of Representatives,
                                                                                                          the other House is the Senate or Seanad
                                                                                                          Éireann). The Taoiseach must resign on
                                                                                                          losing a vote of confidence in the Dáil.
                   Communications        Department of                  Responsibility for the
                                         Communications,                                                  Telecommunications, Broadcasting and
                                         Energy and National                                              Energy sectors. It regulates, protects and
                                         Resources                                                        develops the Natural Resources of
                                                                                                          Ireland.; Knowledge Society Division
                                                                                                          (eInclusion projects) –

ICT Certification in Europe – Draft Final Report for Public Consultation                          31
Public or          FAS                   Ireland's National                        FÁS enhances the skills and
Governmental                             Training and                                                      competencies of individuals and
bodies/                                  Employment                                                        enterprises in order for Ireland to further
agencies                                 Authority                                                         develop as a competitive, inclusive,
                                                                                                           knowledge-based economy. It strives to
                                                                                                           do this through the provision of tailored
                                                                                                           training and employment programmes
                                                                                                           that suit everyone's needs.
                   FORFAS                FORFAS                             Ireland‘s national policy advisory body for
                                                                                                           enterprise and science; agency of the
                                                                                                           Department of Enterprise, Trade and
                                                                                                           Employment. Provide research and
                                                                                                           administrative support to independent
                                                                                                           advisory group such as EGFSN, ASC
                   EGFSN                 Expert Group on              The EGFSN advises the Irish
                                         Future Skills Needs                                               Government on skills needs and labour
                                                                                                           market issues that impact on enterprise
                                                                                                           and employment growth.
Professional       ICS                   The Irish Computer             Mary       The national body for Information and
bodies                                   Society                                                Cleary     Communication Technology (ICT)
                                                                                                           Professionals in Ireland.
Trade              CompTIA               The Computing          Matthew    Voice of the world‘s information
associations                             Technology Industry                                    Poyiadgi   technology (IT) industry
                   IBEC                  Irish Business and                        The Irish Business and Employers
                                         Employers                                                         Confederation (IBEC) is the result of a
                                         Confederation                                                     merger between the Confederation of
                                         (IBEC)                                                            Irish Industry (CII) and the Federation of
                                                                                                           Irish Employers (FIE) in 1993. IBEC is
                                                                                                           the national umbrella organisation for
                                                                                                           business and employers in Ireland. Its
                                                                                                           policies and procedures, set by the

ICT Certification in Europe – Draft Final Report for Public Consultation                           32
                                                                                                             national council and the board, are
                                                                                                             implemented by an executive
                                                                                                             management group. IBEC is a key social
                                                                                                             partner representing Irish business in
                                                                                                             discussion with the government and
                                                                                                             unions on a wider range of issues.
                   SFA                   Small Firms                             over 8,000 member companies
Certification      ICS Skills            ICS Skills     ICS Skills        ICS SKILLS is the skills and certification
bodies                                                                                                       division of the Irish Computer Society.
                                                                                                             Certification body of ECDL in Ireland;
                                                                                                             SKILLSCERT is a programme that
                                                                                                             enables individuals and organisations to
                                                                                                             profile, validate and certify their job roles
                                                                                                             and skills as ICT professionals, to a
                                                                                                             consistent and recognised standard.
Education          DCU                   Dublin City                             Consortium member NDRC
bodies                                   University
                   TCD                   Trinity College                          Consortium member NDRC
                   UCD                   University College                          Consortium member NDRC
                   IADT                  Dun Laoghaire                       Consortium member NDRC
                                         Institute of Art,
                                         Design and
                   NCAD                  National College of                         Consortium member NDRC
                                         Art and Design

ICT Certification in Europe – Draft Final Report for Public Consultation                                33
User bodies

Research           NDRC                  National Digital           Some projects may overlap into e-cert
bodies/                                  Research Centre                                       space!
                                                                                               The NDRC is an independent not-for-
                                                                                               profit research centre dedicated to
                                                                                               deriving marketplace value from
                                                                                               innovative digital technology research.
                                                                                               Founded in 2006 by a consortium of third
                                                                                               level institutions with the support of the
                                                                                               Department of Communications, Energy
                                                                                               and Natural Resources, the NDRC
                                                                                               operates as an independent, not-for-profit
                                                                                               centre of excellence with a focus on
                                                                                               converting digital research into
                                                                                               marketplace success.
Trade              NESF                  The National          Government-appointed social partnership
unions                                   Economic and Social                                   body that provides advice on economic
                                         Forum (NESF)                                          and social policies, especially those that
                                                                                               seek to achieve greater equality and
                                                                                               social inclusion
Accreditation      HEA                   The Higher                 Statutory planning and policy
bodies                                   Education Authority                                   development body for higher education
                                                                                               and research in Ireland. The HEA has
                                                                                               wide advisory powers throughout the
                                                                                               whole of the third-level education sector.
                                                                                               In addition it is the funding authority for
                                                                                               the universities, institutes of technology
                                                                                               and a number of designated higher
                                                                                               education institutions.

ICT Certification in Europe – Draft Final Report for Public Consultation                  34
                   HETAC                 The Higher                        HETAC is the qualifications awarding
                                         Education and                                                   body for third-level education and training
                                         Training Awards                                                 institutions outside the university sector.
                   FETAC                 The Further                       National awarding body for further
                                         Education and                                                   education and training in Ireland; the
                                         Training Awards                                                 national awarding body for further
                                         Council                                                         education and training in Ireland, the
                                                                                                         Further Education and Training Awards
                                                                                                         Council (FETAC) gives people the
                                                                                                         opportunity to gain recognition for
                                                                                                         learning in education or training centres,
                                                                                                         in the work place and in the community.
                                                                                                         FETAC was set up as a statutory body on
                                                                                                         11 June 2001 by the Minister for
                                                                                                         Education and Science under the
                                                                                                         Qualifications (Education & Training) Act,
                   INAB                  Irish National                     The Irish National Accreditation Board
                                         Accreditation Board                                             (INAB) is the national body with
                                                                                                         responsibility for accreditation in
                                                                                                         accordance with the relevant
                                                                                                         International Organisation for
                                                                                                         Standardisation ISO 17000 series of
ICT vendors        Microsoft             Microsoft Ireland         Microsoft's operations in Ireland include
                                                                                                         software development and testing,
                                                                                                         localisation, operations, finance, IT, HR
                                                                                                         and sales & marketing, both here in
                                                                                                         Ireland and across Europe, Middle East
                                                                                                         and Africa.
                   Oracle                Oracle Ireland
                   SAP                   SAP Ireland             SAP Ireland is focused on Sales and

ICT Certification in Europe – Draft Final Report for Public Consultation                            35
                                                                                                        Customer Support, working closely with
                                                                                                        SAP's 240 diverse Customers in Ireland.
                   Cisco                 Cisco UK              Cisco Learning Partner Network
                   IBM                   IBM Ireland                 3,000 employees in Ireland

National or

ICT Certification in Europe – Draft Final Report for Public Consultation                           36
                                                                                                                                                         Annex D6

                                             Map of Organisations in e-Certification in Belgium
                                                                                                                                          ICT vendors
                                             Research            Education               Training
                                             agencies            bodies                  bodies
                                                                                                                    IBM          Cisco
                                                                  Vocational                     RVA
                         Public/                FEDIOT              School
                         Governmental                                                     VDAB            FOREM
                         bodies                 DIGIPOLIS           University

                          Ministry of                    IMEG                                                                             Industry
                          Education                                                                                                       stakeholders
                               Ministry of                IBBT                                      Dependent
                            Social Economy                                                          Certification
                                    Ministry of                                                                                           Trade
                                   Employment                           ?VSNG?                                            AGORIA-IT       associations

                                                                                                                      BELTUG               (?)

                      agencies                                                   ECDL
                      Trade                                                                                           FBVI                MIM
                                                                                   ?EXIN?           ?                 FAIB       BEJUG
                                      CIO-                          ?
                                     Forum     CIO-NET                                                                                  Professional
                            User                             Accreditation              Certification                                   bodies
                            bodies                           bodies                     bodies

ICT Certification in Europe – Draft Final Report for Public Consultation                                             37
ICT Certification in Europe – Draft Final Report for Public Consultation   38
                                                    Schedule of Belgium organisations in the field

Type              Short name               Full name                       website                       Contact   Notes
Ministry/         Ministry of Education
Government        Ministry of Social
Department        Economy
                  Ministry of
Professional      BFIA                                           
bodies            FBVI-FAIB

Trade             AGORIA-IT
Associations      BELTUG

Certification     EXIN
University        University
bodies            Technical School
User bodies       CIO-NET
                  Gartner/ CIO Execs
                  BPM Forum
Research          FEDIOT
bodies            DIGIPOLIS

ICT Certification in Europe – Draft Final Report for Public Consultation                            39

Trade unions/     SERV
IT Vendors,       Microsoft
industry          IBM                                            

Training          VDAB
Institutions      RVA
Press &           DATA NEWS
Content           IT Professional
Providers         SMART BUS.IT

ICT Certification in Europe – Draft Final Report for Public Consultation                            40
                                                                                       Annex D9

                                    e-Certification in France

Three types of certification exist in France:
    Diplomas from school
    Vendor certifications – these exist but are not common
    Professional certificates, sector based, decided by social partners, recognised by the
       state. Certification bodies must be state organisations.

There is little culture of certification in France, even in large international companies. A
typical career path would be high school (gaining a diploma), then university (gaining a
degree), then employment, with training. It is reported that employers are unwilling to pay
for certification. There is no legal requirement in France for IT qualifications – technical skill
is considered adequate.

Vendor certifications are very low, compared to other countries. Microsoft has attempted to
remedy this, but has been unsuccessful. Cisco Network Academy has had more success.

80% of ICT employment is in services companies. They provide training and experience, but
there is no formal way of recognising this. Big companies have their own expensive training
structures, usually through agreements with training providers, but again no structure of
accreditation. Some individuals go on to specialised higher degrees.

AFPA is an agency of the French Ministry of Labour, with legal status. It conducts research,
and develops 7 certifications in ICT, for professionals not users. The related certification
body is the Ministry of Labour itself. Other ministries also have qualifications, eg Ministry of
Health, and Ministry of Education for school diplomas and university degrees. There are also
―Engineer Schools‖ with around 20 ICT certifications, mainly technician level.

FAFIEC is a French national organisation which receives a payroll levy from all IT
businesses, and distributes it in the form of grants for employee training. It covers IT and
Engineering, and is one of many such sector bodies. It also advises employers on skills. It is
controlled 50/50 by employers and trade unions. The process is complicated and
controversial, with some history of abuse. President Sarkosy had pledged to scrap it.

There are three main schemes:
    School leavers and young people up to age 26
    Short training courses, a few days, for engineers and technicians
    Longer courses, 100 hours, aimed at job-changers

Grants are limited to 50 eu/hour; anything above must be paid by the employer. There is no
control on standards or qualifications. Certifications are not mandatory. Any QA issues that
are discovered are referred to Ministry of Labour.

There is no CEPIS member in France. Cigref is an association of French CIOs, mainly from
larger companies, which has a skills framework, but without certification.

C2i Computer and Internet Certificate is a new qualification, established by the Ministry of
Education and Ministry of Higher Education, operating at bachelor and master levels, but
competence based. It is also available in other French speaking countries.

ICT Certification in Europe – Draft Final Report for Public Consultation                             41
                                                                                         Annex D10

                                 Methodology Country Maps

Action 2 has surveyed and described the various organisations involved in e-certification for the
major markets in Europe. The following applied methodology is explained to create and analyse e-
certification on a national and the European level.

The methodology relies on two major concepts:

    1. Objects: representing organisation involved in e-certification on a national or the European
    2. Relationship: Link (association) e.g. strong or significant relationship such as operating body,
           (financial) support, co-operation, political influence, or other to be specified.

The main objective of analysis has been to describe existing market structures in a bottom-up
approach. Country maps can be compared and structures compared. Methodology is kept simple
and easy for the end-user (expert with profound knowledge about organisations involved in e-
certification and national market structure). The methodology presented allows studying of markets
over a longer time period and establishing expert panels.

                          Figure 7. Organisations involved in e-certification

The analysis uses these concepts to capture a picture of a national market. In the first step, objects
(stakeholders and organisations) are identified and categorised according to the main categories
(see 6 and Table 10). In a second step relationships are described using two types: directed and
undirected relationships. In general, relationships shed a light on interdependencies and
interconnections on the addressed market. Relationships can be further annotated with comments
and information about the nature of linkages between objects (such as financial support, political
influence, etc.). Maps shall be elaborated in several steps of iterations together with field experts.

CEN/ISSS offers an excellent platform to continue this analysis and to evaluate country maps with
experts and workshop members. We propose to follow a two level approach: national and

ICT Certification in Europe – Draft Final Report for Public Consultation                                  42
Symbol               Meaning/ Description

    ETSI             Standards Body (national or European)

    Cedefop          National or European Agency

  Empirica           Research Agency

  European           Education

   Cisco             ICT vendors or industry stakeholder

    EMF/ Uni         Trade union

                     User body

                     Trade association

   CEPIS             Professional body

   EUCIP             Certification system, scheme

                     Public or governmental body (such as European Commission); Ministries,
 DG Enterprise
 & Industry
                     Departments or Parliament Groups

     Kibnet          Corporate body

                     Certification body

ICT Certification in Europe – Draft Final Report for Public Consultation                      43

  DAR                Accreditation body

    Dekra            Training Institutions

 University          Education body (University, Vocational School, etc.)

                     Link/ association (directed) – (financial/ political) influence/ support

                     Link/ association (undirected) – linkage/ co-operation/ support

ICT Certification in Europe – Draft Final Report for Public Consultation                        44
                                                                                                    Annex E

                             European e-Competence Framework

The European e-Competence Framework is a tool which will facilitate new national and
especially European offers of education/qualification. It will provide a link between jobs,
competences and qualification. In addition it may support the development of employer
focused certification. The European e-Competence Framework intends to establish a
European common language for ICT competences. It also supports the definition of jobs,
training courses, qualifications, career paths, formal and non-formal learning paths,
certifications etc. in the ICT related business areas (see User Guidelines June 2008).

   Figure 8: EU e-CF application by ICT education, training and certification institutes (public and private)

The European e-Competence Framework (e-CF) establishes a European common language
for ICT competences. Local, national, European and global ICT vendor and user companies
as well as qualification and certification providers have access to a shared reference.
Although the e-CF can be related to other types of framework such as qualification,
certification or knowledge structures its core purpose is to provide a ‗European ICT
Competence Reference‘. Curriculum and ICT qualification and certification development are
two major applications of the e-CF. In particular it supports the development of employer
focused certification.

ICT Certification in Europe – Draft Final Report for Public Consultation                                        45
The European e-Competence Framework is structured from four dimensions. These
dimensions reflect different levels of business and human resource planning requirements in
addition to job/ work proficiency guidelines and are specified as follows:

Dimension 1: 5 e-Competence areas, derived from the ICT business processes PLAN –

Dimension 2: A set of reference e-Competences for each area, with a generic description for
each competence. 32 competences identified in total provide the European generic
reference definitions of the framework.

Dimension 3: Proficiency levels of each e-Competence provide European reference level
specifications on e-Competence levels e-1 to e-5.

Dimension 4: Knowledge and skills related to the e-Competences are indicated as optional
framework components for inspiration. They are not intended to be exhaustive.

While competence definitions are explicitly assigned to dimension 2 and 3 and the
references about knowledge and skills appear in dimension 4 of the framework, attitude is
embedded in all three dimensions. Attitudes are the glue which binds skills, knowledge and
experience together to form competence. They provide the motivation for effective and
competent performance.

Dimension 4 mentions key skills and knowledge included in each e-Competence identified
and defined in dimensions 2 and 3. Accordingly, dimension 4 details the core elements /
components determining the contents of the e-Competences. From this perspective, the
depth of analysis in this dimension could be considered too detailed for company needs.
Nonetheless, such in-depth descriptions can for example be useful to define specific and
precise outcomes to be assessed within companies‘ competence assessment sessions.

On the other hand, dimension 4 is very critical for training institutions because they need to
specify qualifications in terms of their learning outcomes. In this context, skills and
knowledge can represent both e-competences and the learning outcomes to be reached
through learning / training paths. Consequently, skills and knowledge represent a bridge
between organisation competences and vocational training and qualifications.

ICT Certification in Europe – Draft Final Report for Public Consultation                         46
                                                                                         Annex F

Adelman (2000). A Parallel Postsecondary Universe: The Certification System in Information
  Technology. Adelman, C. Office of Educational Research and Improvement, U.S. Department of
  Education, October 2000. Retrieved March 29, 2007, from

Cedefop (2006). Cedefop (Ed.) ICT Skills Certification in Europe. Cedefop Dossier series, 13.
  Luxembourg: Office for Official Publications of the European Communities. Retrieved March 6,
  2009 from

CEN (2008). CEN Workshop on ICT-Skills. CWA 15893 (part 1 and 2) has been published by CEN
  in November 2008. Retrieved March 6, 2009 from

CEN (2006). CEN/ISSS 2006. CWA 15515: European ICT Skills Meta-Framework - State-of-the-Art
  Review, Clarification of the Realities, and Recommendations for Next Steps. Retrieved March 6,
  2009 from

CompTIA (2009). CompTIA TechCareer Compass (TCC). http://www.ict-certification-in- Last visited March 6,

CompTIA (2007). CompTIA Certification Roadmap.

CompTIA (2004). CompTIA (The Computing Technology Industry Association) (2004). The
  Situation and the Role of E-Skills Industry Certification in Europe, August 2004. Retrieved May
  12, 2007 from

E-Cert (2009). E-Certification in Europe. CEN/ISSS Workshop Agreement (CWA). To appear in
   November 2009,, March 2009.

EC (2009) Recognizing Value Credentials. Issue Paper. Towards a European Software Strategy.
  Working Group 6, ―Skills and Lifelong Learning‖, European Commission DG Information Society
  and Media - Directorate for Converged Networks and Service, February 2009, Brussels.

EC (2008). European Commission. ―eSkillsPolicy - Benchmarking study on policies on multi-
  stakeholder partnerships for e-skills in Europe‖. By Empirica, January 2008,

EC (2007). European Commission. Policy Communication on e-skills proposing a long term e-skills
  agenda and five action lines at European level. September 2007,

ENISA (2007). Carsten Casper and Alain Esterle: Information Security Certifications, A Primer:
  Products, people, processes. The European Network and Information Security Agency Technical
  Department, Deliverable 2.1.5/2007, December 2007.

ICT Certification in Europe – Draft Final Report for Public Consultation                            47
HARMONISE (2007). Survey of Certification Schemes for ICT Professionals across Europe towards
  Harmonisation., September 2007, Project of CEPIS Council of
  European Professional Informatics Societies, final report.

ICT-Lane (2008). A European language for ICT qualifications and competencies http://www.ict- Last visited March 6, 2009.

ISO (2003). ISO/IEC 17024:2003, Conformity Assessment – General requirements for bodies
   operating certification of persons; source:

ISO (2008). ISO/IEC 24773:2008: Software Engineering — Certification of Software Engineering
   Professionals — Comparison Framework. ISO/IEC JTC 1/SC 7/WG 20 N046; source:

OPEN-Q (2004). Standardised E-Commerce for Education and Further Training. Open-Q (open-
  Qualification ) Project, Information only in German. Last visited March 6,

Petersen et al. (2004). Petersen, A. W., Revill, P., Ward, T., Wehmeyer, C. (2004) Towards a
   comprehensive European e-skills reference framework: ICT and e-business skills and training in
   Europe. Final Synthesis Report. Cedefop 2004. last visit 17.07.2007.

Upgrade (2007). ICT Certifications for Informatics Professionals. Luis Fernández-Sanz, María-José
  García-García, and Peter Weiß (Ed.), Upgrade Journal Special Issue, Vol. VIII, issue no. 3, June

ICT Certification in Europe – Draft Final Report for Public Consultation                               48
                                                                                   Annex G

                          ISO Standards related to e-certification

This Annex reviews the three ISO standards related to e-Certification, namely:

       ISO/IEC 17024:2003 Conformity Assessment – General requirements for bodies
        operating certification of persons
       ISO/IEC TR 19759:2005 Software Engineering -- Guide to the Software
        Engineering Body of Knowledge (SWEBOK)
       ISO/IEC 24773:2008 Certification of Software Engineering Professionals –
        Comparison Framework

They can be related to each other and to CEN/ISSS activities by the following diagram:

                                                             CEN 15893



                                                                                   CEN xxxx

                                                             ISO 24773

                                                         Certification of Sw
                                ISO 19759
                                                         Eng Professionals
NP 17024

    ISO 17024                    SWEBOK



ICT Certification in Europe – Draft Final Report for Public Consultation                           49
                                Figure 11. ISO and CEN activities

ICT Certification in Europe – Draft Final Report for Public Consultation   50
                      ISO/IEC 17024:2003 Conformity Assessment

        General requirements for bodies operating certification of persons

ISO/IEC 17024:2003 specifies requirements for a body certifying persons against specific
requirements, including the development and maintenance of a certification scheme for
personnel. It is designed to harmonize the personnel certification process worldwide.

The issues that ISO 17024 tackles can be summarized as:
    Defining what it is you examine (the competencies)
    Knowledge, skills and personal attributes
    Examination must be independent
    Examination must be a valid test of competence
    Certifying organisation must be distinct and independent from examination
       organization (and from training provider)

Competency is typically described as: ―The demonstrated ability to apply knowledge, skills
and attributes‖.

Requirements for the certification body:
   1. Regulatory and statutory compliance
   2. Organisation. Legal entity, clear structure, no conflict with related parties,
       independent, impartial, adequate resources, independent appeal
   3. Development and maintenance of a certification scheme
   4. Management system
   5. Sub-contracting
   6. Records
   7. Confidentiality
   8. Security (transport, storage, exams, IT)

Requirements for its personnel – general and examiners. Must be competent, with
resources and procedures to determine training, assessment and monitoring of examiners.

Requirements for the certification scheme:
   1. Detailed description
   2. Evaluation (with accommodation for disabled persons)
   3. Decision on certification
   4. Surveillance (periodic monitoring)
   5. Re-certification
   6. Use of certificates and logos

Note: A revision is currently under development as NP 17024.

ICT Certification in Europe – Draft Final Report for Public Consultation                     51
                      ISO/IEC TR 19759:2005 Software Engineering

        Guide to the Software Engineering Body of Knowledge (SWEBOK)

ISO 19759 identifies and describes the body of knowledge that is generally accepted,
even though software engineers must be knowledgeable not only in software
engineering, but also in other related disciplines. SWEBOK is an all-inclusive term that
describes the sum of knowledge within the profession of software engineering. It
includes very detailed descriptions of the content, total 210 pages. It includes a history
of standards work in this field, with numerous references.

Prepared by IEEE Computer Society with substantial international participation,
―consensually validated‖, and adopted unchanged by ISO.

The IEEE Computer Society defines software engineering as
(1) The application of a systematic, disciplined, quantifiable approach to the development,
operation, and maintenance of software; that is, the application of engineering to software.
(2) The study of approaches as in (1).

SWEBOK was established with the following five objectives:
  1. To promote a consistent view of software engineering worldwide
  2. To clarify the place—and set the boundary—of software engineering with respect to
     other disciplines such as computer science, project management, computer
     engineering, and mathematics
  3. To characterise the contents of the software engineering discipline
  4. To provide a topical access to the Software Engineering Body of Knowledge
  5. To provide a foundation for curriculum development and for individual certification
     and licensing material

Table 1 The SWEBOK Knowledge Areas (KAs)
   1. Software requirements
   2. Software design
   3. Software construction
   4. Software testing
   5. Software maintenance
   6. Software configuration management
   7. Software engineering management
   8. Software engineering process
   9. Software engineering tools and methods
   10. Software quality

Table 2 Related disciplines
    Computer engineering
    Computer science
    Management
    Mathematics
    Project management
    Quality management
    Software ergonomics
    Systems engineering

ICT Certification in Europe – Draft Final Report for Public Consultation                       52
                                   ISO/IEC 24773:2008

 Certification of Software Engineering Professionals – Comparison Framework

This Standard establishes a framework for comparison of schemes for certifying
software engineering professionals. It specifies the items that a scheme is required to
contain and indicates what should be defined for each item. It facilitates the portability
of software engineering professional certifications between different countries or
organizations, for easier mutual recognition. At present, different countries and
organizations have adopted different approaches on the topic that are implemented by
means of regulations and bylaws. The intention is to be open to these individual
approaches by providing a framework for expressing them in a common scheme.

It was prepared by ISO/IEC Sub-Cttee 7 of Joint Technical Cttee 1.

It refines and supplements ISO 17024. A certification body seeking accreditation
under this Standard must conform to both 17024 and 24773.

24773 can be used (independently) to compare with other certification bodies for
mutual recognition.

The Standard is based on Software Engineering Body of Knowledge (SWEBOK). It
uses another Standard ISO/IEC 19759:2005 Guide to Software Engineering BoK.
Organisations are not required to use or comply with that, but must map to 19759 to
allow comparison.

This standard encourages universities and certification bodies to co-operate to
establish schemes under the Standard.

The Standard lists ten requirements of certification schemes:

    1. A recognized title, expressing the knowledge and skills required, with any
       alternatives or exclusions.
    2. A list of tasks that the software engineering professional would be expected to
    3. The level of accountability, responsibility, autonomy, authority and complexity,
       that is easily understood
    4. The competences required (level of knowledge and skills). Cognitive level for
       each component of the BoK. Processes to maintain currency and relevance of
       BoK. Any other technical requirements, any standards or domain knowledge.
       Minimum generic professional skills, with levels:
             Ability to apply competences
             Ability to communicate
             Ability to identify, formulate and solve problems
             Ability to function individually and in a team

ICT Certification in Europe – Draft Final Report for Public Consultation                     53
             Ability to evaluate probable social, etc, consequences of SE work
    5. Any minimum education qualification or experience
    6. Description of how competences are obtained and evaluated
    7. Any delegations to a qualification body
    8. Codes of ethics and professional practices, setting out moral principles, and
        commitment required. Must include a statement on how the code conforms
        with the list below, and how compliance is or is not monitored
    9. Description of how certification is maintained, including validity, renewal,
        recommitment to ethics, number of hours CPD, how CPD compliance is
        monitored, sanctions, how changes are applied retrospectively
    10. Any other information to assist

The Standard lists 13 items that potentially could be included in the professional code:

    a)   Must obey just and reasonable laws
    b)   Principle of individual autonomy
    c)   Non-discrimination
    d)   Treat competitors respectfully and honestly
    e)   Avoid conflicts of interest, or appearance thereof
    f)   Obey just and reasonable rules of the certifying body, including ethics
    g)   Integrity, truth
    h)   Only do work that competent to do
    i)   Conscientious, striving for efficiency and effectiveness
    j)   Build reputation on merit
    k)   Continuous professional development and currency
    l)   Report failures to comply
    m)   Commitment to complaint and discipline process

ICT Certification in Europe – Draft Final Report for Public Consultation                   54
                                                                                          Annex H

                          List of Experts consulted in this project

Hugo Lueders                 CompTIA: Director Public Policy EMEA          BE
Andre Richier                European Commission - DG ENTR                 F
Michiel van der Voort        International Director BCS                    NL   Chair, ILB Certification Council
Geoff McMullen               CEN/ISSS and CEPIS                            UK   Former Chair CWA
Luc van den Berghe           CEN/ISSS                                           Workshop Manager
Tormod Skjerve               Cedefop
Jutta Breyer                 Breyer Publico                                D
Clementina Marinoni          Fondazione Politecnico di Milano              IT
Michael Brown                SkillsNet                                     US
Hans Frederik                Ngi, Dutch Computer Society                   NL
Peter Littig                 DEKRA Akademie GmbH                           D
Gerald Thiel                 DEKRA Academy                                 D
Jürgen Nilgen                Microsoft Learning                            D    Business Development Manager
Wilfried Berlin              Airbus Germany                                D    IT-Coordination
Franco Pantini               AICA                                          IT
Antonello Busetto            AICA                                          IT
Terry Hook                   eSkills UK                                    UK
Elena Andrei                 Comptia/ e-Skills ILB secretariat / CWA       BE
Frank Mockler                ECDL-Foundation                               IE
Matthew Dixon                SEMTA; SKOPE University of Oxford; BCS        UK
Andreas Schmidt              FZI Research Centre for IT                    D
Andras Benczur               NJSZT                                         HU
Renny Amundsen               EUCIP Norway                                  NO
Istvan Alfoldi               Hungarian Computer Society (NJSZT)            HU   ECDL Hungary
Jaan Ouraas                  Estonian Computer Society                     ET
Paolo Schgör                 EUCIP Italy and AICA                          IT
Joep Swagemakers             ECABO                                         NL
Hanneke Hacquebard           HBO-I Foundation                              NL   CEN Workshop Steering Cttee
Marc Robichon                AFPA; e-Career Services Project               F
Hubert Delafon               Cigref                                        F    CEN Workshop Steering Cttee
Dierk Ladendorff             KWB EV                                        D    CEN Workshop Steering Cttee
Peter Skyte                  Unite                                         UK   National Officer
Paul Williams                ISACA                                         UK
Nikos Ioannou                CEPIS and ILB                                 GR
Neil Farren                  ECDL Foundation                               IE   Programme Development Executive
Dirk Desschoolmeester        University of Gent                            BE   CEN Workshop
Hans Frederik                NGI Netherlands Genootshap v Informatica      NL   CEN Workshop
Karl-Heinz Hageni            Kibnet IG Metall; CEN workshop                D
Plamen Nedkov                IT Star; CEN Workshop
Wolffried Stucky             University of Karlsruhe                       D
Joep Swagemakers             ECABO; CWA                                    NL

ICT Certification in Europe – Draft Final Report for Public Consultation                                     55
Jorge Viera da Silva         MTA; CWA [MSP expert]
Ignacio Perez                Associacion de Technicos en Informatica;      ES   CEN Workshop
Gerhard Rhode                UNI Europe                                    CH
Misuzu Watanabe              Skill Standards for IT Professionals
Kathrin Helling              Future Studies                                FN   Harmonise
Carlo Tiberti                AICA                                          IT
Alessia Lesciutta            Confidustria                                  IT
Cornelia Winter              GI                                            D
Peter Federer                GI                                            D
Josh Beier                   Fraunhofer Institute                          D
Willy Peterson               Flensburg University                          D
Michael Ehrke                Metal Workers Union                           D    Member of the Executive Board
Matthew Poyiadgi             CompTIA UK                                         Regional Director Europe
Charles Hughes               IFIP /IP3 (former President BCS)              UK
Thomas Friedlmayer           Director SAP Education Austria                AT
Sue Martin                   Global Certification Portfolio Manager        D    SAP Certification
Michelle Henderson           CompTIA UK                                    UK   Programme Manager E2C
Paul Turner                  BCS                                           UK   MD, Business & IS Skills Ltd

Paolo Schgör                 EUCIP Italy and AICA                          IT
Alessandro D'Atri            LUISS                                         IT
Pietro Taronna               ISFOL                                         IT
Antonello Busetto            Confindustria                                 IT
Franco Pantini               CSIT e Assinform                              IT   delegato alla formazione, imprenditore

Vincenzo Gervasio            CNEL e Confcommercio                          IT
Bruno Panieri                Confartigianato-Ufficio Studi                 IT
Elio Ciaccia                 CNEL e Simpresa                               IT
Giuseppe Scozzi              CNA-Comunicazione e ICT                       IT
Fabio Massimo                CNA-Comunicazione e ICT (imprenditore)        IT
Giulio Occhini               AICA-direttore                                IT
Maurizio Bufalini            Forum Competenze Digitali                     IT
Gianfranco Ruta              Confcommercio-Ufficio Sviluppo                IT
Giorgio Rapari               Assintel (Presidente, imprenditore)           IT
Marta Genoviè de Vita        Ministero Istruzione                          IT
Luciano Falchini             Regione Lazio e/o Regione Toscana             IT   coordinatore formaz professionale
Andrea Ardizzone             Assintel-segretario                           IT
Pettenello                   Sindacato                                     IT
Carlo Iantorno               Microsoft                                     IT
Gianfranco Granara           CNA e PIN-SME                                 IT   Presidente Comunicazione e ICT
Giancarlo Colferai           Cepas                                         IT
Marco Ferretti               CINI                                          IT   responsabile Progetto EUCIP, Professore
Romano Stasi                 ABI Lab                                       IT
Magi Spinetti                ABI Lab                                       IT
Alessandro Santoro           UNI-Direttore Generale                        IT   via Sannio, 2-20137 Milano
Sergio Cipri                 itSMF Italia                                  IT
Kamel Barkaoui               Département STIC-Cnam-Paris                   F
Roberto Di Cosmo             Universite Paris VII-professore informatica   F

ICT Certification in Europe – Draft Final Report for Public Consultation                                       56
Philippe Magnabosco          coordinatore AFNOR                                        F
Chiara Sottocorona           giornalista Beltel (vive a Nizza-forse può introdurre sui temi della certificazione in francia)
Edoardo de Martino           Bernard Julhiet Consulting-Pres e diret gen-fratello di Silvia De Martino
Paolo Spagnoletti            LUISS                                                                  ricercatore
Francesco Arciprete          Forum Competenze Digitali                                 IT            Direttore
Rosa Anna Favorito           Cepas                                                     IT            Direttore
Paolo Ciancarini             CINI - University                                         IT            professor, director
Chiara Mainolfi              Exin Italy                                                IT
Aldo Amoretti                CNEL                                                      IT            councelor
Antonio Scinicariello        Ministero Istruzione                                      IT
Barbara Carpi                Assintel-Sedin                                            IT            Responsabile Formazione
Anna Moreno                  Enea eLearn                                               IT
Matteo Lucchetti             ABI Lab                                                   IT            Research Analyst
Steven Handgraetinger        it-SMF                                                    D             President
Markus Lecke                 Dt. Telekom                                               D             Senior Consultant: Competence Center H
Stefan Grunwald              Cert-IT                                                   D             CEO
Karl-Heinz Hageni            KIBNET/ Hageni Consulting                                 D             Consultant
Carsten Johnson              Cisco Systems GmbH                                        D             Area Academy Manager
Thomas Michel                DLGI/ ECDL-Germany                                        D             CEO
Andreas R. Fischer           BEST-Practices IT                                         D             Vice-President PIN-SME Germany

Bodo Vander                  CompTIA Germany GmbH                                      D             Regional Director Ger/Aus/Swi
Heino Schrader               SAP AG                                                    D             Director University Alliances EMEA
Ingo Dahm                    Microsoft Germany Munich                                  D             Head of Academic Relations Team
Julia Maintz                 Microsoft Germany Munich                                  D             Program Manager IT Academy & MSDN A
Klaus Gottschalk             IBM Deutschland GmbH                                      D             IT Specialist Profession Leader Germany
Holger Schmenger             Software AG                                               D             Senior Director Corporate University
Werner B. Korte              empirica                                                  D             CEO
Stefan Pfisterer             BITKOM                                                    D
Jürgen Powik                 Software AG                                               D             Director University Relations
Peter Hagedoorn              EuroCIO                                                                 ILB Certification Council
Juan Garbajosa               Universidad Politecnica de Madrid                          E            Chair ISO/IEC 24773
Enrico Nardelli              Universita di Roma "Tor Vergata"                          IT            President GRIN
Juliette Marty               FAFIEC                                                     F
Roger Johnson                IFIP, CEPIS, BCS                                          UK
Malgorzata Kalinowska-       Vice-President CEPIS                                      Pol           PTI
Dave Gibson                  Microsoft Corp.                                           US            ILB Certification Council
Johannes Foerner             Microsoft                                                               ILB Certification Council
Volker Kraft                 Siemens Enterprise Communications                         D             ILB Certification Council
Irene Gawronski              Innovative Management Solutions Group
Javier Segovia               Universidad Politecnica de Madrid                          E
Declan Brady                 Vice-President CEPIS                                      EI
Lex Hendricks                EXIN International                                                      Portfolio Manager
Susie Kay                    BCS                                                       UK

ICT Certification in Europe – Draft Final Report for Public Consultation                                                         57
Caroline Jacobsson           EMF European Metalworkers Federation               information & Communications
Nils Fonstad                 INSEAD                                        US
Michael Delaney              Original Solutions                            EI
Adam Thilthorpe              BCS                                           UK   Professionalism Programme Director

Project team
John O'Sullivan              Thames Communications                         UK
Roberto Bellini              AICA; Politecnico di Milano                   IT
Peter Weiss                  University of Karlsruhe                       D

ICT Certification in Europe – Draft Final Report for Public Consultation                               58

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