DS 3200 Introduction to Operations Management
Course Objectives and Schedule
Instructor: Dr. Shahid Ali Office: Conway 308
Phone #: 501-4111
Class Meeting Time: MW 1:20 to 2:35 p.m.; Conway 103
Office Hours: 3:00 to 5:00 p.m. MTWR and by appointment.
1. William J. Stevenson, Operations Management, 9th edition, 2007.
Successful businesses find service to the customer to be the cutting edge, which separates
them from their competitors. Operations Management, which is responsible for the
production of goods and services, plays a major role in establishing this advantage. This
course focuses on the topics and principles that answer the question how are operations
managed. Topics covered include operations strategy for competitive advantage, forecasting,
quality, aggregate planning, project management, and philosophies to manage inventory
1. Identify and articulate the terms, methods, and principles of operations
2. Explain how the operations function is a key competitive advantage for
3. Students will use relevant electronic spreadsheet tools (e.g. solver) to solve
operations management problems.
4. Students will apply/analyze relevant quantitative models to solve real world
Lectures, class discussions, homework assignments, assigned readings, films and videos, and
case studies combine to provide an overview of the field of operations management. The
course comprises of the following activities:
1. Lectures and case discussions in the classroom.
2. Homework assignments
3. Three examinations as scheduled.
Learning Methods and Aids:
1. Read the assigned material prior to each lecture.
2. Participate in the class discussion of the lecture.
3. Complete homework assignments with the help of class lecture notes.
4. Participate in group project work.
All exams will be closed book and closed notes. Each student is required to do his or
her own work on each and every exam. Two exams and a final will be administered.
All exams will be mandatory. You are required to take each and all exams at the time
the exams are administered. The exams will test your ability to apply the solution
techniques discussed in class. Each exam will consist of multiple choice questions.
Exam # 1 25%
Exam # 2 25%
Final Exam 25%
Assignments & Quizzes 15%
Case Studies 10%
You will be graded as follows and THERE WILL BE NO CURVE:
93% and above = A
90% and above = A-
85% and above = B+
80% and above = B
75% and above = B-
70% and above = C+
65% and above = C
60% and above = C-
55% and above = D+
50% and above = D
Below 50% =F
You are required to attend all classes. You are not allowed to miss any class. If you miss a
class, you will become ineligible for any curve that may be given on any exam. This
includes exams taken prior to and after the absences.
All home works are due at the beginning of class on due date. Also, note that cheating is a
violation of the School of Management policies. Any incident of cheating could result in the
perpetrator’s dismissal from the University, plus an automatic F for the course.
If you have a disability that that may impact on your ability to carry out assigned
course work, I encourage you to contact Sandy Waddell, Director, Access Office,
7 Massman Hall. Her contact number is (816) 501-4689.
The instructor reserves the right to make any necessary changes to the course syllabus as
stated, and would announce any necessary changes in class at the appropriate time(s).
TENTATIVE SCHEDULE OF TOPICS
Introduction to Operations Management 1
Competitiveness, Strategy, and Productivity 2
Decision Theory 5S
Review for Exam #1
Exam #1(February 27, 2008)
Introduction to Quality 9
Quality Control 10
Acceptance Sampling 10S
Product and Service Design 4
Capacity Planning 5
Process Selection and Facility Layout 6
Linear Programming 6S
Location Planning and Analysis 8
The Transportation Model 8S
Review for Exam #2
Exam #2(March 31, 2008)
Inventory Management 11
Aggregate Planning 12
MRP and ERP 13
JIT and Lean Operations 14
Supply Chain Management 16
Project Management 17
Review for Final Exam
Final Exam(May 12, 2008 @ 1:00 p.m. to 3:00 p.m.)