Get documents about "Bank Procedure Change in Company Name - Excel
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Bank Procedure Change in Company Name document sample
Document Sample
Questionnaire for Registration System Suppliers
SUPPLIER NAME: Please fill in the blue areas and replace the "XXX_Company_Name" in the
filename with your company name
SUPPLIER CONTACT:
SUPPLIER TELEPHONE NUMBER:
SUPPLIER EMAIL:
# Area Answer Notes
A The software supplier
1 Is the company an owner or agent for the product?
2 If Agent: Does the owner have any other agent in the UK?
3 If Agent: Where is the owner based?
4 If Agent: How many are employed by the owner of the system?
5 How many employees have you got?
6A How many in Software Development in your company?
6B How many in Software Development for the product you are proposing?
7A How many in Software Support?
7B How many in Software Support [How many for the product you are proposing]?
8 How many employees are based in the UK?
£Sales £This product
9 What has £sales been for the last five years? 2010
2009
2008
2007
2006
£profit
10 What has £profit been for the last five years for your business? 2010
2009
2008
2007
2006
B Installation Base
11 How many live installations are there in the UK?
12 How many live installations are there in the World?
13 How many are you currently installing?
14 How many have more than 20,000 registrants?
15 How many users does your largest customer have?
16 Name five clients most similar to PhonepayPlus Name
1
2
3
4
5
17 How many are Regulatory bodies?
C Maturity of product
18 When was the product first developed?
19 What is the current version number?
20 When was the latest version released?
21 How often do you do a new release?
22 When is the next version due out?
23 What proportion of customers are on the latest release?
24 What proportion of customers are on one of the last two releases?
25 What key features have been added in the last two releases?
26 What key features are being delivered in announced future releases?
D Technology
27 What languages is the product written in?
28 What is the preferred database?
29 What is your preferred server platform?
30 Which other platforms have you implemented it with?
31 Which other databases do you provide support for?
32 Does it support a Windows client?
33 Does it support remote use from a browser?
34 Does the browser version support all functionality?
35 How do you make changes to the system to fit customer requirements?
36 How does your architecture enable customers with customised systems to upgrade to the next
release?
E Membership register
37 Does the system support multiple types of registrant (e.g. companies that are originating
communication providers; mobile networks; terminating communication providers; service
providers, information providers)
38 Is there a limit on the number of types of registrant?
39 Can one registrant have simultaneous membership of several registrant types (E.g. terminating
communications provider, service provider, information provider)?
40 If so, does the individual registrant company have the same unique reference number for each
"membership" i.e. registered as service provider and information provider and mobile network?
41 And also, can the different memberships operate independently? (e.g. the company may be
lapsed as an information provider but may still be a service provider)
42 Can the system associate photos or scanned documents (e.g. prior permission certificates) with
an individual company?
43 Can you set up fields that link companies to adjudication decisions?
44 Can different fields have different protection e.g. only the company or PhonepayPlus staff can
edit; only the company can view; any company can view; any member of the public can view;
any company can check but not view (e.g. you type in a passport number and the system tells
you if it matches the one stored in the system).
45 Does the system support links to Companies House to check or extract company data (e.g.
registered number), directors' details?
46A Does the system support ID validation processes? E.g. check the bank account details belong to
this company, not another one.
46B Re Q46A, is this support UK only or European or worldwide?
47 Does the system support flagging a company as having paid its registration fee or not?
48 Does it support relationships between companies and services. E.g. this information provider
offers this service through this service provider?
F Services, Directors, Adjudications
49 Can the system capture a list of services that are offered by a company?
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Questionnaire for Registration System Suppliers
# Area Answer Notes
50 Can a service have:
a number range (e.g. from 0906 500 0000 to 0906 999 9999)
a short code (e.g. 55456)
a keyword (e.g. BET)
a textual description (e.g. "Adult chat service")
Charging information: (e.g. £1.50 per minute, 20p per text received, £10 max call price)
A customer helpline number
Other fields?
51 Can it record "Directors" who are individuals who run a company. They have name, address,
passport number, EU/non-EU and may be a director of more than one company. Can the
director record link to the companies that the director is a director of? Can each company link
to its directors?
52 Can the system record adjudication decisions and link them to the relevant companies and
directors and services affected?
53 Can it link back from the company records to the adjudication decisions that relate to them?
G Change logging
54 Can it log when changes are made to records and give a list of dates and changes made, who
made the change and what the record contained before the change was made?
H Searching and matching
55 Does it support searching based on partial information?
56 Can it confirm a match on a field without revealing the field contents if there is no match e.g.
check if the passport number of a Director is 80723419?.
I Industrial support lifecycle
57 Log early enquiries from companies about meeting regulatory requirements?
58 Does it support two stage data entry prior to validation (for example web-based data entry,
followed by validation)
59 Validation of information (address, postcode, bank details, …)
60 Changes of address, directors, services …
61 Changes to all data (e.g. payment method, name)
62 Processing of data based on other lifecycles - e.g. a Director who has been banned by an
adjudication award must not be able to receive prior permissions to run a service until the
period of disqualification has ended
63 Support for attending adjudication hearings?
J Investigations
64 Can the system monitor an eight-stage investigations procedure?
65 Can the system support the workflow for an eight-stage investigation procedure?
66 Can the system log all contact during the workflow?
Can the system log all documents in the workflow (email, word, scanned).. ?
67 Can the system report on the workflow of hundreds of cases, indicating which workflow stage
they have reached?
68 Can the system support workflow load management - see the progress of cases by individual
case worker?
K Support for scheduling Adjudications
69 Can the system be used to schedule adjudications?
70 Can the system be used to organise adjudication panel membership?
71 Can the system track which cases are at which stage in their disciplinary lifecycle… and forecast
when hearings will be needed?
L Subscription calculation and collection
72 Does the system support pricing algorithms (based on type of service, prior permission fee,
annual registration fee by company type or company size, late payment penalties, method of
payment discount, restoration fee, retention of a bond, refundable pre-payment to a
compensation fund)?
73 Can registrants see their fee statement on line and whether or not they have paid?
74 Does the system support multiple payment methods (direct debit - including by instalment,
cheque, credit card, online)?
75 Does the system support refunds and adjustments?
76 Does it make summary postings by batch to the financial ledgers?
76 Does it report the number and value of subscriptions paid and outstanding for each company
type (TCP, SP, IP)?
M Contact management
77 Does the system support contact logging, including correspondence, phone calls, notes,
complaints for calls from registrants?
78 Does the system manage contacts with non-Registrants, for example, complainants, solicitors,
journalists, members of the public?
79 Does the system integrate with word processing/email (e.g. Word/Outlook) to generate
correspondence?
80 Does the system integrate with a Document Management system to file and retrieve related
electronic documents, whether electronically originated, scanned or machine readable?
N Data import/export
81 Does the system offer import from/export to Microsoft Office tools (Word, Excel, Access,
Outlook, ASCII comma delimited text), including export to book printers and binders to create
a printed version of the membership list?
82 Does the system offer dynamic interfaces: e.g. to BACS for payments, postcode package for
address checking/filling in, other packages for bank sort and account code validation?
83 How does the system import/export/interact with a website where companies can update their
details and view selected details of other registrants?
O General
84 Does it support workflow management?
85 Do you support different levels of functionality for different users? (e.g. registered companies,
PhonepayPlus general user, power user, System Administrator)?
86 Do you support different screen contents for different groups of user (e.g. some classes of user
may see a restricted subset of the membership data)
87 Have you integrated your package with a document management system? If so, which one, and
who for?
88 Do you have interfaces to third party financial ledgers, specifically Sage Line 200?
89 Do you support user definable attributes?
90 Do you support user definable terminology e.g. Terminating Communication Provider, Service
Provider, Information Provider, instead of "member"?
91 Is there a report writer bundled with the application?
92 Is there a preferred report writer?
93 Do you offer a hosted service?
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