Access Statement for Willowbank Holiday Park
Willowbank Holiday Park is a 28 acre level site set in a woodland
clearing to the South side of Southport between the pretty villages
of Ainsdale and Formby. The park has 228 Static Holiday Homes
all privately owned. Hiring out of the Holiday Homes is not
permitted. The park also has 54 Touring Van / Motor Home pitches
set away in a separate area of the park all on level ground, 28 of
these being Hard Standings. The Touring Park has its own luxury,
heated shower and toilet building with all the expected facilities
being available at this central location. You will be taken to your
pitch with help being offered to position your unit and unhitch. The
park does not have any other facilities available therefore making
for a relaxed environment. All your day to day requirements and
evening entertainment can be catered for in the villages or
Southport itself. Should you require any assistance or advice when
on the park any one of our four reception team members will be
delighted to assist you. Please find listed below our current
facilities and services.
We cater for Privately Owned Holiday Homes and Touring
There are several ways to contact the park, listed in the
Both the Holiday Homes brochure, Touring brochure and this
access statement are available in large print on request.
Our Web Site is accessible to Priority 3 (AAA).
The closest bus stop is 0.2ml from reception, with the Spar
Shop and post box being 0.4ml away.
Ainsdale village is 1.1ml walk from the park and a further
0.3ml gets you to the Railway Station at the top end of the
village. This line has direct links with Southport and Liverpool
All of the above can be walked on good wide level foot paths.
Taxi services are available to all the major attractions in
Southport and Liverpool along with an excellent service to
the Manchester and Liverpool Airports.
The nearest Shop-Mobility centre is 6ml away in Southport
Arrival & Car Parking Facilities
On entering the park from the Coastal Road our 60m long
level tarmac drive way takes you to the reception building.
There are no traffic calming measures.
Parking for 2/3 car and caravan units across from reception
is provided at one side of the drive way.
Commercial vehicles are allowed by appointment only.
People making inquiries and visitors to the park in cars, park
at the side of the reception building with a 20m walk on level
tarmac to the door.
Parking bays are not marked out although there is ample
space along with access to the rear of vehicles.
If required, parking outside the reception door is permitted for
a short time
All vehicles are parked in sight of the building and assistance
will be offered if required.
There are no kerbs on the park.
Access from the parking area on to the park is via barriers
and clearly signposted.
Once through the barriers the 4m wide level tarmac roads
lead off on to the two areas of the park.
On the static park room to park two vehicles next to the
Holiday Home is available on most pitches.
Touring field parking allows for one vehicle next to the unit
with additional vehicles parked outside reception, and a
charge being made for this.
All of the park is lit with low level lighting bollards.
A 5mph speed limit operates throughout the park.
Main Entrance & Reception
Access to reception is directly from the parking area on a
level tarmac surface with no ramp or threshold. The dark
coloured doorway is 830mm wide and manual in operation.
Once inside the light and airy building there is ample room to
maneuver a wheelchair to the counter that is 930mm high.
Pen and Pad are available on the counter if requested.
The area is lit with bright fluorescent lamps or can be
switched to less bright spotlights over the counter if required.
Seating is available in reception.
An escorted tour of the park for up to three people at a time
People who find it better to stay in their own vehicle can be
guided around the park.
Office opening times and the whereabouts of staff on the
park can be found on the reception door.
Public Areas - General (Internal)
the whole of the park in set on level ground with tarmac
roads through out.
One public phone box is available next to the reception
building. A seat is provided next to the call box.
In emergency situations only the Duty Wardens can be
called out via an intercom situated next to the reception door.
All our signage is clear with dark green back ground and bold
light gold letters, with all fire signs and assembly point signs
to regulation specification.
Public Areas - WC
The park has one toilet block that is situated in the middle of
the Touring Park and is for the use of people using that area.
However it does house a small laundry for all people on the
park to use. This area is small and not suitable for
wheelchair access. Assistance can be offered on request.
The central part of the building houses the Ladies and Gents
toilets, showers, urinals, and sinks.
Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe
The laundry contains a front loading washer and drying
machine with the dryer mounted on top of the washer.
Ironing facilities along with a hand washing sink are
Vehicles can be parked within 3m of the level access door
Assistance would have to be provided in the laundry as
some of the equipment would be difficult to use from a
We have one out door; unfenced children's play area that is
sited opposite the reception building on the corner of one of
the wooded areas.
The surface of the play area is deep sand retained by grass.
The area contains one swing set, climbing bars and a seat.
Conference & Meeting Rooms, Banqueting, Clubs,
Bathroom, Shower-room & WC [Ensuite or Shared]
Caravans, Holiday Homes & Twin Units
Static Holiday Homes on the park are supplied with a 3/4
wooden step set with hand rail on one side.
Vehicle parking is allocated on each pitch next to the unit.
The usable area of the pitch can be hard surfaced if
Specialist Holiday Homes from various manufacturers can be
brought in to suit the specific demands and access
requirements of customers.
Most of the pitches allow for ramps to be installed to aid
access if required.
Staff can advise on what we have to offer when contacted.
Dustbin, recycling and fire points are located throughout the
Touring Facilities (Holiday Parks)
We offer Touring Caravan Pitches on level grass or a Hard
Stand level gravel surface for the caravan, with the awning
Our toilet block is located in a central position with about a
100m walk from the furthest point away on the park to the
Please specify on booking if you would like one of our few
hard standing pitches within 10m to 15m of the facilities.
There is ample room to park four vehicles at the front of the
building allowing for both side and rear access.
On one side of the building out side is a fresh water fill point,
tap at 0.7m high The elsan point, lip at 0.5m high and the
grey water disposal at ground level and a tap at 0.7m high.
Access to these facilities is by a 1.2m wide hard level path
with entry from one end, and room to turn at the opposite
Built in to the building on the opposite side is the unisex wet
room. A free key is given on request at arrival, for this facility,
for the duration of stay.
A vehicle can be parked at the entrance of the path to the
wet room, the path being 1.2m wide x 6m long hard surfaced
and level, leading to the door way at 800mm in width.
Once inside the floor is an anti slip tiled surface [black &
white], the room is 2m x 2.3m with a clear floor area and
curtain used to denote the shower area.
The shower has clearly marked controls, a seat attached to
the wall and a retractable grab rail.
A baby changer is also located in this area.
The WC has a seat height of 430mm and is set up for Left
Hand transfer with various grab rails being accessible.
Hand wash sink at 800mm high with shaver point and light.
The room is lit with tube lighting and has white tiles
throughout; an emergency pull cord is located next to the
door that operates an external bell to bring help.
Boats - Narrow Boat, Cruiser & Hotel Boat
Attractions (Displays, exhibits, rides etc.)
Grounds and Gardens
Customers are free to walk through both the Touring and
Static parts of the park, all roads are level and of tarmac.
Ample space is available for wheel chairs to travel around
the security barriers.
Picnic tables are situated on the opposite side of the road to
the play area at the entrance to the touring park, in a wooded
area on a hard grass surface
Litter bins and dog waste bins are located all around the
We have a dog exercise area accessible from the static park
at one end via the tarmac roads and also accessible from the
opposite end via the touring park. This access is over grass
land that is hard when dry.
Wide steel gates form the entrance at both ends.
The dog walk is a level tarmac path with wide grass verges
on both sides One side is fenced; a ditch on the other side
marks the boundary.
The area is 10m to 15m wide and about 500m long; a seat is
available half way down. The area is secure with dogs being
able to be let of the lead.
Public transport and taxi services in the area are good, all
information available from reception.
Mobile telephone coverage is good, along with a public
telephone on the park.
Basic first aid training has been completed by some staff
Assistance and advice is always on hand.
Address: Willowbank Holiday Park
Telephone: 01704 571566
Fax: 01704 571576
Minicom: NOT AVAILABLE
Hours of operation: Reception 8.30am - 5.30pm (After hours.
Emergency number: Intercom out side reception will put you
in touch with the Duty Warden.
Local public transport numbers: Various numbers available
Local accessible taxi numbers: Various numbers available
We welcome your feedback to help us continuously improve if you
have any comments please phone 01704 571566 or email