POFT2312 Business Correspondence Communications – SAMPLE Test 1 Chapters 1 4 Take this sample test to study review for our test in class The pages in the text that reference the question are by pbk15456

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									POFT2312 Business Correspondence & Communications – SAMPLE Test 1 (Chapters 1-4)

Take this sample test to study/review for our test in class. The pages in the text that reference the
question are marked at the end of each question (i.e. Ref. p. 1).

Multiple Choice
Identify the choice that best completes the statement or answers the question.

____    1. Good business writing is concise. Concise means that the writing (Ref. p.76)
           a. avoids the use of redundant phrases.
           b. is free of errors in grammar and punctuation.
           c. has been revised to include examples and research.
           d. contains proper documentation of resources.
____    2. Communicators in _____________ cultures (such as those in North America, Scandinavia, and
             Germany) depend little on the context of a situation to convey their meaning. They tend to be
             logical, analytical, and action oriented. (Ref. p.16-17)
             a. high-context                               c. ancient
             b. Asian                                      d. low-context
____    3.   When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you
             should (p.57)
             a. put the bad news first to get it over with.
             b. begin with the main idea.
             c. explain all background information first.
             d. send the message via e-mail, text message, or IM.
____    4.   Paragraphs are coherent when (Ref. p.65)
             a. all sentences are written in the active voice.
             b. each sentence includes dependent and independent clauses.
             c. ideas are linked; that is, one idea leads logically to the next.
             d. All answer choices are correct.
____    5.   Many of us are poor listeners because (Ref. p.11)
             a. the brain can process information at least three times as fast as people talk.
             b. we tend to “tune out” speakers whose ideas run counter to our own.
             c. we would rather talk than listen.
             d. All answer choices are correct.
____    6.   One of the fastest ways to ensure your career success is to (Ref. p.2)
             a. learn how to design Web pages.
             b. post a persuasive résumé online.
             c. develop excellent communication skills.
             d. invite your boss out to lunch periodically.
____    7.   An American businessperson who thinks that all Swiss are hard-working, efficient, and neat is
             illustrating an example of (Ref. p.19)
             a. ethnocentrism.                             c. stereotyping.
             b. tolerance.                                 d. a cultural norm.
____   8. When writing for a multicultural audience, you are more likely to be understood if you use short
            sentences and short paragraphs and if you include (Ref. p.20-21)
            a. slang, such as This product really rocks!
            b. idioms, such as You can improve your bottom line by using this product.
            c. acronyms, such as ASAP.
            d. action-specific verbs, such as e-mail me if you have any questions rather than
                contact me if you have any questions.
____   9.   Proofreading includes which of the following tasks? (Ref. p.85-86)
            a. Improving content and tone
            b. Fine tuning sentence and paragraph structure
            c. Correcting spelling, grammar, punctuation, names and numbers, and format
            d. Determining whether the message should be written using the direct or indirect
                organization pattern
____ 10.    The primary purpose of business writing is typically to inform or persuade; a common secondary
            purpose is to (Ref. p. 35)
            a. promote goodwill.
            b. comply with governmental regulations.
            c. create written documentation.
            d. avoid lawsuits.
____ 11.    The dangers of using slang in business writing include (Ref. p.79)
            a. obscuring meaning.
            b. using language that is too informal.
            c. using words that quickly go out of fashion.
            d. All answer choices are correct.
____ 12.    On the job you are more likely to be taken seriously and promoted if you (Ref. p.4-5)
            a. look and sound professional.
            b. frame your degree or certificate and hang it on your office or cubicle wall.
            c. appear to be busy even when you’re not really doing anything.
            d. do all of the above.
____ 13.    Concise writing (Ref. p.76)
            a. should be used only in informal business documents such as e-mail messages.
            b. is easier to read and comprehend.
            c. is improved during the proofreading step of the third phase of the writing process.
            d. should be avoided because it can come across as being abrupt and rude.
____ 14.    When should passive voice be used in business writing? (Ref. p.62)
            a. When you want to de-emphasize the action or the recipient of the action
            b. When you want to emphasize the doer of the action
            c. When you want to de-emphasize negative news
            d. Never
____ 15.    Business writing should be economical. In this context, economical can best be defined as (Ref. p.32)
            a. presenting ideas clearly and concisely.
            b. concentrating on the receiver’s perspective instead of your own.
            c. solving problems and conveying information.
            d. getting your audience to believe and accept your message.
____ 16. The first phase of the writing process involves analyzing the audience and your purpose for writing,
           anticipating how your audience will react to your message, and (Ref. p.33)
           a. investigating background information.
           b. composing your message.
           c. adapting your message to the audience.
           d. looking for previous company documents on the topic.
____ 17.   It is important to avoid long lead-ins because (Ref. p.76-77)
           a. they are grammatically incorrect.
           b. conciseness is enhanced through long lead-ins.
           c. the reader is delayed from reaching the meaning of the sentence.
           d. they result in faulty parallelism.
____ 18.   What do most writers use as the first sentence in a paragraph? (Ref. p.64)
           a. Supporting sentence                       c. Topic sentence
           b. Transitional sentence                     d. Pivoting sentence
____ 19.   When brainstorming to generate ideas, you should (Ref. p.55)
           a. critique each idea as it comes up.
           b. record ideas without judging them.
           c. always work alone for greater efficiency.
           d. allow no more than five ideas to be discussed.
____ 20.   A listener who nods her head and maintains eye contact with a speaker is probably (Ref. p.12)
           a. listening actively to what the speaker is saying.
           b. not understanding what the speaker is saying.
           c. faking attention while she listens to music on her MP3 player.
           d. formulating her response to a point with which she disagrees.
____ 21.   To emphasize an idea through style, place it (Ref. p.61-62)
           a. in a simple sentence.
           b. in a dependent clause.
           c. in the middle of a sentence.
           d. Any of the above techniques would emphasize the idea.
____ 22.   Jargon (Ref. p.78)
           a. is specialized terminology that individuals in a specific profession or field use.
           b. should not be used in business writing.
           c. is the same as slang.
           d. improves the precision of most messages.
____ 23.   Communication is defined as “the transmission of information and meaning from one individual or
           group to another.” The crucial element of this definition is _______________. (Ref. p.7)
           a. transmission.
           b. information.
           c. meaning.
           d. all of the above are equally important.
____ 24.   Organizing data includes two processes. These processes are (Ref. p.55)
           a. grouping and patterning.                  c. outlining and drafting.
           b. brainstorming and researching.            d. drafting and editing.
____ 25. Writer’s block can best be defined as (Ref. p.66)
         a. a block of time set aside to compose documents and projects.
         b. the organization of research and ideas into an outline or scratch list.
         c. an inability to produce a first draft because of poor preparation.
         d. A neighborhood in a city or town where writers live and work together.
____ 26. Nonverbal communication includes (Ref. p.12)
         a. all unwritten and unspoken messages, intended or not.
         b. only body language and gestures that accompany a spoken message.
         c. only eye contact and facial expressions that support the meaning of the words.
         d. only cues that reveal agreement with or contradiction of the verbal message.
____ 27. Business writers are encouraged to use plain English, which means (Ref. p.42)
         a. using active-voice verbs, personal pronouns, short sentences, and familiar words.
         b. writing without weakening qualifiers.
         c. avoiding all negative expressions.
         d. including slang and low-level diction that everyone understands.
____ 28. When you prepare a business message or oral presentation, you should be certain that your writing is
             economical, persuasive, audience-oriented, and (Ref. p.32)
             a. purposeful.                               c. lengthy.
             b. creative.                                 d. formal.
____ 29.     One technique that improves business writing is the use of empathy. Empathy refers to (Ref. p.38)
             a. using inclusive language to eliminate bias.
             b. putting yourself in the receiver’s shoes to adapt the message to the receiver’s
                needs.
             c. appealing to the audience by using a sender focus.
             d. formatting documents to meet business standards.
____ 30.     Working with people from other cultures will requires tolerance. One of the best ways to become
             more tolerant is by (Ref. p.19)
             a. practicing empathy.                       c. encouraging ethnocentrism.
             b. increasing your individualism.            d. knowing your communication style.
____ 31.     Experts say that writers should spend the most time in the _____ stage of the writing process. (Ref. p.34)
             a. prewriting                                c. revising
             b. writing                                   d. transmission
____   32.   Because the U.S. economy is increasingly _____________ based, education is extremely important. (Ref. p.9)
             a. politically                               c. knowledge
             b. production                                d. transmission
____   33.   The communication process begins when the sender. (Ref. p.10)
             a. determines the appropriate communication channel.
             b. has an idea.
             c. encodes an idea into a message.
             d. plans for feedback.
____   34.   Most people think that the best predictor of a speaker’s true feelings is his or her (Ref. p.13)
             a. facial expressions.
             b. posture.
             c. gestures.
             d. eyes.
____   35. Workers who communicate successfully with diverse audiences must make few assumptions, learn
             about their own and other cultures, and (Ref. p.22)
             a. seek common ground.
             b. help others conform.
             c. avoid noticing differences.
             d. All answer choices are correct.
____   36.   When preparing a business message, you should make your writing audience-oriented.
             Audience-oriented means you should (Ref. p.32)
             a. write to solve a problem or convey information.
             b. attempt to get your audience to believe and accept your message.
             c. present ideas clearly but concisely.
             d. concentrate on looking at the problem from the receiver’s perspective.
____   36.   Business writing should be purposeful. In this context, purposeful can best be defined as
             a. presenting ideas clearly and concisely. (Ref. p.32)
             b. concentrating on the receiver’s perspective instead of your own.
             c. solving problems and conveying information.
             d. getting your audience to believe and accept your message.
____   36.   Business writing should be persuasive. In this context, persuasive can best be defined as (Ref. p.32)
             a. presenting ideas clearly and concisely.
             b. concentrating on the receiver’s perspective instead of your own.
             c. solving problems and conveying information.
             d. getting your audience to believe and accept your message.
____   37.   During the second phase of the writing process, you conduct research, (Ref. p.34)
             a. clarify the audience demographics, and edit word choices.
             b. anticipate audience reaction, and adapt the message.
             c. organize ideas, and compose the message.
             d. evaluate message effectiveness, and revise as needed.
____   38.   When collecting information before composing a business document, you should gather
             information that will answer which of these questions? (Ref. p.54)
             a. What does the receiver need to know about this topic?
             b. What is the receiver to do after reading this document?
             c. What will happen if the receiver doesn’t do what you’re requesting?
             d. The information you collect should answer all of these questions.
____   39. Many routine writing tasks, such as composing e-mail messages or informational reports, require that you
           collect information informally by (Ref. p.55)
             a.   conducting extensive Web research.
             b.   conducting a scientific experiment.
             c.   looking in the files.
             d.   searching a variety of books, journals, or magazines.
____   40. Organizing your ideas into an outline is especially important when you are (Ref. p.56)
             a.   developing a complex project.
             b.   writing a routine memo.
             c.   replying quickly to an e-mail message.
             d.   beginning the research phase of the writing process.
____   41. Which of the following is an advantage of the direct pattern? (Ref. p.57)
             a.   Minimizes a negative reaction
             b.   Respects the feelings of the reader
             c.   Saves the reader time
             d.   Encourages a fair hearing
True/False
Indicate whether the statement is true or false.

____ 42. When right margins are "ragged"—that is, without alignment or justification—they provide more
            white space and improve readability. (Ref. p.81)
____ 43. When you fail to collect all needed research before beginning to organize and write your business
            document, you may end up starting over and reorganizing. (Ref. p.54)
____ 44. Once you master your business writing skills, you will begin to write perfect first drafts. (Ref. p.75)
____ 45. A business message should be long because quantity enhances quality. (Ref. p.32)
____ 46. Many communication experts regard poor organization as the greatest failing of business writers.
            (Ref. p.55)
____ 47. Because of today’s communication technology, writing skills are less important than in the past.
            (Ref. p.3)
____ 48. As you revise, make your writing clear by using specific verbs, concrete nouns, and vivid adjectives.
            (Ref. p.80-81)
____ 49. Research is necessary only when composing formal documents. (Ref. p.53)
____ 50. Mechanical techniques to emphasize important ideas include underlining, italics, boldface, font
            changes, all caps, dashes, tabulation, columns, and headings. (Ref. p.60-6)1
____ 51. All fillers can be eliminated from your writing. (Ref. p.77)
____ 52. One reason concise messages are essential in business is that they save money by saving reading
            time. (Ref. p.76)
____ 53. Whenever possible in business writing, substitute longer, less familiar words for shorter, simpler
            words. (Ref. p.43)
____ 54. One careful proofreading of any document is sufficient. (Ref. p.87)
____ 55. Words have the same basic meanings for everyone; therefore, messages communicated verbally are
            always understood. (Ref. p.10)
____ 56. When verbal and nonverbal messages conflict, listeners tend to believe the verbal message. (Ref. p.13)
____ 57. The central objective of communication is the transmission of meaning. (Ref. p.10)
____ 58. We are born with the ability to read, listen, speak, and write. (Ref. p.6)
____ 59. Most writers spend equal amounts of time on each of the three phases of the writing process:
            prewriting, writing, and revising. (Ref. p.34)
____ 60. Effective business communicators should use jargon only when communicating with others in the
            field or profession. (Ref. p.78)
____     Most people listen with 50 percent or higher efficiency. (Ref. p.11)
       61.
____     Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings. (Ref. p.11)
       62.
____     If you want to become a better listener, your first step is to stop talking. (Ref. p.12)
       63.
____     An important aspect of the first phase of writing a business message is anticipating the audience’s reaction to the
       64.
         message. (Ref. p.33)
____ 65. The ability to prepare concise, audience-centered, persuasive, and purposeful messages comes naturally. (Ref.
         p.33)
____ 66. Face-to-face conversation is a richer medium than a written report. (Ref. p.35)
____ 67. Positive language generally conveys more information than negative language does.. (Ref. p.41)
____ 68. A message that is shorter and more conversational is less likely to achieve its goal than a message
         that is longer and more formal. (Ref. p.43)
____ 69. Most routine business writing tasks allow you to use informal research techniques to gather
         sufficient information. (Ref. p.55)
____ 70. Because sentences of 20 or fewer words have the most impact, business writers must restrict all
         sentences to fewer than 20 words. (Ref. p.59)
____ 71 Each and every student will be required to participate in one group writing project contains a
         redundant expression. (Ref. p.77-78)
____ 72. Business writers should consider document design during the revision process because
         well-designed documents improve readability and comprehension.. (Ref. p.81)
____ 73. Sans serif typefaces, such as Times New Roman, have small features at the ends of strokes and are
         frequently used for body text in business messages and longer documents.. (Ref. p.81-82)
____ 74. You are more likely to find errors when proofreading on screen than on a printed copy. (Ref. p.86)
____ 75. You should proofread every sentence of a document as soon as you write it. (Ref. p.86-87)

								
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