Verbal & Nonverbal Interaction Analysis
Mrs. R: (Smiling, pleasant expression), “Good
in an alert, coherent, and interested tone.] Mrs.
R’s daughter, who was visiting, was in the room
and was also in a happy, welcoming mood. I try to set up an environment with the “offering
Mrs. R. was sitting in her wheelchair by her “self” therapeutic technique buy showing Mrs.
Bed. I had been asked by the nursing staff to R. that I am interested in speaking with her and
help Mrs. R use the restroom and then help have the time to really listen. I assess that Mrs.
her get dressed for the day. I had not initially R. is a happy, positive person based on my
intended to use this encounter for my initial interaction with her, and I interpret her
therapeutic conversation, but the conversation body language to mean she welcomes a
seemed so natural and engaging that I knew conversation with me.
this was the perfect opportunity.
SN Megan: Taking Mrs. R’s hand and shaking it I I “use touch” technique here along with eye
Respond, “Yes I am. My name is Megan. How contact at her level to demonstrate a
are you doing this morning Mrs. R.?” I also professional but also friendly attitude
acknowledged Mrs. R’s daughter with a nod towards Mrs. R. Her handshake indicated to
and a smile in her direction. me she was also friendly and enjoyed
conversations with people.
Mrs. R: “Oh…I’m as good as can be expected, I
guess. I have good days and bad days, but Although she is looking down at her body and
today is not too bad luckily.” Mrs. R was looking referring to “bad days”, I get the impression
down towards her body when she said this, and that Mrs. R. is an optimistic person who makes
I sensed that she suffers from physical pain. the best of her situation. I assume her bad days
are painful, but that she tries to stay positive.
SN Megan: “Oh I see. I am glad to hear you are Here I try to “share empathy” when I express
having a good day today. What are your bad my understanding of Mrs. R’s situation. I am
days like?” also “focusing” when I ask her an
open-ended question to which she can
Mrs. R: “Well, I recently had surgery on my hip elaborate her response on.
and sometimes the darn thing hurts so bad that
I don’t get a good night’s sleep. It’s a little I “use silence” technique as she discusses her
sore and tender sometimes, depending on how health to demonstrate I am “actively listening”
active I am trying to be throughout the day.” to her and concerned for her feelings.
SN Megan: “Wow, it sounds like your body has This comment demonstrates the “restatement”
been through a lot of stress lately; have you been technique by repeating to the client the main
participating in any physical therapy since your content of her communication. I also “ask
surgery?” relevant questions” for her to expound on.
Mrs. R: “No. I’m not ready for all that just yet. I
am really trying to take it easy, and my doctor I confirm my already existing opinion that Mrs.
wants me to let my body heal slowly and carefully R is very coherent and alert to her surroundings
right now. I get up and walk around when I can, and situation. She seems to understand her
but not much beyond that. Most of the time I health very well and has an active interest in
just enjoy this chair and a good book!” recovery.
[paralanguage: humorous tone, with a full smile]
SN Megan: “Well that sounds like the life! That is Here I use “self-disclosure” by talking about
exactly what I would be doing to, I love to read but myself as a way to relate to her.
I never feel like I have enough time for it.”
A short silence takes place, and then I decide to I am once again “using silence” technique to
start my assigned work while continuing the offer time and comfort for her to talk to me.
SN Megan: “Well Mrs. R, I was told you would like I “used touch” here again when I put my hand
some help using the restroom and I am here to on her back as I spoke to her. I lowered myself
help you with that. Then, if you want to pick out to her level and kept eye contact and a lowered,
something to wear today I will help you get steady voice as I spoke.
dressed. I don’t want to take up any more of your
visiting time, I hope I am not interrupting. Are the
two of you going somewhere or just staying here
Mrs. R: “Oh, you are not interrupting at all. The Mrs. R and I “shared humor” here when we
two of us run out of things to say to each other smiled and laughed after her comment. I felt
anyway, [paralanguage: humorous tone]. I am it kept the atmosphere casual and comfortable.
actually going to stay in my pajamas today because
it’s pajama day today.”
SN Megan: “Oh, that’s right! Well I can just help
you use the restroom then and anything else you
need and then just get out of your way.”
At this time I helped Mrs. R use the restroom and
took the opportunity to ask about her experience
with the staff and perhaps her family.
SN Megan: “So has your experience with your I realized when I asked the question this way I
doctor and the staff here been pleasant? did not ask it with an open end, and could be
answered with a simple yes or no.
Mrs. R: “Oh yea, they’re all good to me. There
are a lot of good people here. It’s not as easy
as being home, but we all have a fun relationship
here. Actually, nurse M. and I have become good
SN Megan: “Well I am so glad to hear that, and I I “provided information” to Mrs. R to let her
really appreciate the time you took to talk to me know I would be available and willing to help
this morning. If there is anything else you need her with anything she might need. I also shared
please let me know. I will be here for a few more my appreciation with her for how much I
hours, so feel free to call back on me for anything.“ speaking with her during our conversation.