ShoreTel Helps NonpProfit Organizations Maximize Donation

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					ShoreTel Helps Non-Profit Organizations
Maximize Donation Performance with
Reduced Costs and Increased
To Address Fiscal Prudence, Non-profit Groups Choose
ShoreTel's Easy-to-Use, Cost-Effective Solutions for
Critical Communications Services and Excellent
Customer Service
SUNNYVALE, CA, April 16, 2009 - ShoreTel, Inc., (NASDAQ: SHOR), a leading
provider of Pure IP Unified Communications (UC) solutions, is attracting a growing
number of satisfied customers in the non-profit sector. Across the nation, a diverse group
of charitable organizations have successfully deployed ShoreTel solutions, including high
profile causes such as the Audubon Nature Institute, Better Business Bureau, Big
Brothers Big Sisters of North Texas, Heifer International, Habitat for Humanity of
Orange County and the Visiting Nurse Association of Boston.

Due to the current economic climate, non-profit organizations - similarly to for-profit
businesses - are being forced to evaluate their expenditures and find cost-effective,
reliable solutions that are easy to install, enhance productivity and are simple for busy
workers and volunteers to use. Unlike businesses, many non-profit organizations rely on
donations, putting even more pressure on them to think strategically and thoroughly
justify any expense, particularly during tough times. ShoreTel's UC solutions give non-
profits outstanding functionality at an affordable price so they can maximize the
performance of their donations and achieve more with their budget.

Audubon Nature Institute

       Audubon Nature Institute is a collection of attractions and parks in New Orleans,
       La., dedicated to celebrating the wonders of nature. By installing a Shore Tel UC
       system, Audubon can scale quickly across its family of facilities such as Audubon
       Zoo, Audubon Aquarium of the Americas, and Audubon Insectarium. This
       ensures reliable, affordable communications that help employees and volunteers
       stay in-touch.
Heifer International

       An organization devoted to ending hunger and empowering poverty-stricken
       citizens through self-reliance and sustainability, Heifer International,
       headquartered in Little Rock, Ark., deployed a ShoreTel system to dramatically
       reduce costs and energy consumption while focusing on the important issues - the
       people they serve.

Habitat for Humanity of Orange County

       Headquartered in Santa Ana, Ca., is dedicated to ending substandard housing and
       building strong communities in Orange County. Habitat for Humanity uses non-
       government donations of funding, materials, professional services and volunteer
       labor to build simple, decent homes which are sold to qualified low-income
       families for 500 hours of "sweat equity," a 1% down payment, closing costs, and
       a zero-interest mortgage.

"ShoreTel allowed our organization to complete projects that we thought were far too
costly. For instance, a ShoreTel system allowed us to rapidly set up communications
through a wireless network link for a Dinosaur Adventure Exhibit at a remote location
within Audubon Zoo. We were considering alternative communication means and
vendors; but with our budgets being tightened, we needed the functionality, ease-of-use
and cost-effective price that only ShoreTel could provide."

- Andy Landry, Information Systems Director, Audubon Nature Institute

"Since 1944, Heifer has helped more than 50 million people, and now works in more than
50 countries, including the U.S. Effective communications are essential tools in helping
us in our mission, and the reliability of the ShoreTel UC system keeps our employees and
volunteers connected, while the low total cost of ownership will help us do more with our
donations. ShoreTel also helps us further our green initiatives of being a good role model.
As we expand the ShoreTel UC system into more of our offices, its energy savings and
green footprint support our mission to care for the Earth."

- Cedric Lambert, Director of Infrastructure Solutions, IT, Heifer International

"Our new ShoreTel phone system has dramatically increased our efficiency by making it
easier than ever to manage calls both remotely and in the office. The computer-assisted
call system increases our ability to respond to our donors, volunteers and families. And it
saves us time so that we can focus on building more affordable homes in Orange County.

- Sharon Ellis, Executive Director, Habitat for Humanity of Orange County
"It's an honor to have ShoreTel's unified communications systems deployed by
organizations that do such tremendous philanthropic work and have a positive impact on
society. We are proud that ShoreTel's technology can play an active role in helping these
charities stay better connected and reduce expenses so more of their donation dollars can
be channeled into the services that help communities best."

- Kevin Gavin, vice president, marketing, ShoreTel

For detailed information on ShoreTel products and features, click here.

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