WORKPLACE VIOLENCE PREVENTION SERIES by pengtt

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									   City of Roseville
   Finance Department – Training




Violence in the
  Workplace
              What is Workplace
              Violence?
   Workplace violence is
    violence/hostility or threat of
    violence against workers.
   It can occur at or outside the
    workplace and can range from
    verbal abuse to physical assault.
                Who Commits
                Workplace Violence?
   Strangers           Co-workers

   Customers           Domestic Partners
                      Who is
                      Vulnerable?
   Workers With Increased Vulnerability
       Positions that:
            Exchange money with the public
            Deliver passengers, goods, or services
            Work alone or in small groups, work late night
             or early morning hours
            Work in high-crime areas
            Have extensive contact with the public… utility
             workers
          Types of Workplace
          Violence

 Bullying
 Threats
 Harassment
 Assaults
                         Behavioral Warning
                         Signs
   Disruptive Behavior disturbs, interferes with or prevents
    normal work functions or activities. Examples: yelling, using
    profanity, waving arms or fists, verbally abusing others.

   Threatening Behavior includes physical actions short of actual
    contact/injury. Examples: moving closer aggressively, general oral or
    written threats to people or property, "You better watch your back" or
    "I'll get you" as well as implicit threats "you'll be sorry" or "this isn't
    over".

   Violent Behavior includes any physical assault, with or without
    weapons; behavior that a reasonable person would interpret as
    being potentially violent. Examples: throwing things, pounding on a
    desk or door, or destroying property, or specific threats to inflict
    physical harm [a threat to shoot a named individual].
                Warning Signs of
                Workplace Violence
   Sudden change in behavior
   Decrease in productivity
   Sudden withdrawal from
    friends and co-workers
   Vandalizes or steals from co-workers
   New usage of abusive language or unacceptable
    behavior
                 Domestic
                 Violence
   Why does it occur at work?
       Abuser knows where victim can be
        found
       Domestic violence is about control
       The victim isn’t under the immediate
        control of the abuser
           3 Steps to Reduce and
           Eliminate Workplace
           Violence
1. Become familiar with and
   recognize warning signs
2. Take action to minimize/eliminate
   workplace violence
3. Zero Tolerance Policy on workforce
   violence
                              Reducing and
                              Eliminating Workplace
                              Violence – Step 1
1.        Become familiar with and recognize warning
          signs:
     a.          Level of vulnerability
     b.          Warning signs of workplace violence
     c.          Learn how to diffuse potentially violent situations
           i.        Attend personal safety training programs
     d.          Unsafe situations and conditions
           i.        Any location where you feel unsafe
           ii.       High crime areas
           iii.      Level of lighting
           iv.       Work time (nights and early morning hours)
                Reducing and
                Eliminating Workplace
                Violence – Step 2
2. Take actions to eliminate workplace
   violence
  a.   Field staff to carry cell phones
  b.   Field staff to keep a contact person informed of
       their location
  c.   Use of “buddy system” or police assistance in
       potentially dangerous situations or at night
  d.   Understanding worker’s right to refuse to
       provide services in a clearly hazardous situation
                Reducing and
                Eliminating Workplace
                Violence – Step 3
3. Zero Tolerance Policy on workforce
   violence
  a.   Document and take immediate and appropriate
       action
                 What do I Do?
Everyone Must Report !
     Unsafe situations
     Security Infractions
     Suspicious Activity
     Policy Violations
     Domestic Violence
     Crimes In Progress
              Report To…
   Supervisor
   Manager
   Human Resources
   Police
        786-6464 (Cell)
        911
      Always 911 first for
       imminent violence and/or
       life threatening crimes
Together we can eliminate…

 Violence in the Workplace

								
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