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					An extraordinary company.
An extraordinary career.
Student Work Experience Program
Presentation Agenda
• Our Company
   • Past, Present and Future
• Mission, Values, Brand Promise
• Green Partnership
• Career Opportunities with Fairmont Hotels & Resorts
   • Student Work Experience Program (SWEP)
   • Leadership Development Program (LDP)
   • Career Positions
Our Company
       Fairmont Raffles Hotels International

        Canadian Pacific                           Fairmont hotels                           3 brands, 98 Hotels
         hotels acquires        Legacy Hotels          acquired      Becomes publicly           (with 26 under
         CN hotel chain         REIT formed         (7 properties)    traded company             development)

               1988                 1997                1999              2001                     2010

     1886                1996                   1998             2000                 2006

Canadian Pacific      10,400 room      Princess Hotels Adopted Fairmont             Company
 hotels founded         company           & Resorts    name (36 properties,       privatizes and
                                         acquired (7     31,000 rooms)           becomes FRHI
FHRI Ownership
• FRHI is owned by a group of highly experienced lodging
  investors with:
   • Significant financial resources to support and enhance FRHI’s
     growth strategy
   • Broad experience in hospitality and real estate
   • Investments in both hotel management companies and hotel
     real estate

Raffles Hotels & Resorts   Fairmont Hotels & Resorts   Swissôtel Hotels & Resorts
• 8 Hotels                 • 64 Hotels                 • 29 Hotels
• 5 under development      • 16 under development      • 5 under development
• Luxury transient         • Between upper scale and   • Deluxe tier
Employer of Choice
Our Brand Promise
•Turning moments into memories
        •for our guests.
         OUR PROMISE…

Unrivaled Presence   Authentically Local   Engaging Service
Green Partnership

                 Our commitment to
              Environmental stewardship
Program Leadership & Innovation
• Fairmont developed its own Green Partnership Guide
   • ‘A Practical Guide to Growing Your Hotel’

• Now available in a third edition, it is the industry
  standard for greening practices

• Used as the sustainability model by various hotel
  associations & brands, and as a textbook in hospitality
Career Opportunities
Career Path
Student Work Experience Program
       The One Thing Missing is You!
Join us for an unforgettable summer in one of
      Canada’s most beautiful settings.
SWEP Resorts
Who should join SWEP?
SWEP Opportunities
Available Positions
 Rooms Division                 F&B Division             Other Positions
Bellperson (Guest Services)             Server              Groundsperson
     Front Desk Agent                Junior Server       Golf Course Attendant
  Health Club Attendant                  Host             Pro Shop Attendant
     Room Attendant                    Bartender            Retail Attendant
Housekeeping Houseperson         Steward (Dishwasher)
   Recreation Attendant                Culinary
    Royal Service Agent       In Room Dining Attendant
                                Banquet Houseperson
SWEP Success

   “Allowing me to hone my
   classroom knowledge in a
  professional environment is
just the start of what Fairmont
 Hotels & Resorts’ SWEP is
           all about.”
                                          Matt Jenkins
                                          Boathouse Attendant
                                  The Fairmont Chateau Lake Louise
SWEP Success
“ The SWEP program provided
  me with an experiential
  learning experience that has
  enabled me to fully understand
  how the housekeeping and
  front office departments operate
  at the world renowned
  Fairmont Banff Springs, with
                                          Julia Withers
  768 rooms.”                         Front Office Reception Agent
                                     The Fairmont Banff Springs
SWEP Success
“Fairmont offers unique and
 locally authentic experiences
  not only for our guests but
     for our colleagues as
  well. Fairmont has shown
  me that the sky is the limit
   and the opportunities are
          endless!”                  Chrissy Reid
                                 Food & Beverage Supervisor
                                 The Fairmont Algonquin
SWEP Success

“SWEP gives you the amazing
   opportunity of working in
     some of Canada’s most
   beautiful places. You are
  able to build connections that
    will last you a lifetime.”
                                      Kristine Whitmore
                                       In Room Dining Captain
                                   The Fairmont Chateau Whistler
SWEP Success

  “I would recommend the
     Fairmont to another
 hospitality student because of
  all the overjoyed employees
  here. They have made my
   experience so much better
   and I would love to come
                                        Corey Stranges
             back.”                        General Cook
                                  The Fairmont Jasper Park Lodge
• Steps away from the hotel, shared accommodation rental rates
  range from $3 - $16 per day

• Various buildings have bathroom/shower facilities, common
  TV/DVD rooms, computer rooms, kitchen facilities, laundry
  facilitates and internet access

• If applying with a friend, you can request to be roommates

         *Please note that all accommodation and pricing vary based
                     on the specific hotel and location*
• Colleague restaurants offer good company and good

• Outlets may serve breakfast, lunch, and dinner at
  discounted rates

• Some positions may include a duty meal

• Theme meals
How to Apply?
• Submit your application to your program coordinator
   • Deadline will be communicated through your program

• Your application package must include:
   • SWEP Application Form
   • Resume and cover letter
   • Two recent letters of reference (work-related)
Interview & Selection Process
• Step 1: Online interview
   • All candidates will be invited to participate
   • Instructions will be emailed to candidates

• Step 2: Contact
   • Selected candidates will be contacted by a Human Resources
     representative or a Departmental Manager to arrange a follow-
     up interview
   • The hotel will contact selected candidates within 2-3 weeks
     following the online interview
Interview & Selection Process
• Step 3: Background & Reference Checks
   • Required information will be gathered and processed through
     the Human Resources office

          The interview & selection process
             will start in early January!!
Interview Preparation
• Show us your interest and confidence

• Be prepared – research the company and the hotel!

• Demonstrate professionalism in your manner, email address,
  email correspondence, voicemail, and phone messages

• Ensure uninterrupted time for interviews

• When leaving a message for the recruiter include; your full name,
  phone number and when you are available
Leadership Development
Program Overview
• Graduating students

• Based on experience and qualifications, participants are placed in
  either a Supervisory or Assistant Manager level position

• 12 – 18 months

• Placement in one of the following departments:
   • Rooms, Food & Beverage, Human Resources, Accounting, Spa, Culinary

• Participation in our ‘on boarding program’ which includes hotel
  and leadership orientation
•   Salary varies by location, marketing condition, and position
•   Hotel medical plan
•   Life insurance, short and long term disability
•   Pension plan/401K or equivalent
•   Vacation
•   Meals
•   Relocation assistance
•   Destinations Travel Program (employee travel program)
Graduate In Action
“The LDP has been an outstanding
    experience for me. I have had the
  opportunity to work within all areas
   of the Rooms Division at various
   Fairmont Hotels & Resorts. The
    mentoring aspect of the LDP is
    phenomenal. A large part of my
 success within the program was due to       Jessica Higgins
 the continuous support and dedication                  NOW:
                                         Senior Assistant Front Office Manager
      I received from my Mentor.”               Fairmont Pacific Rim
                                                Housekeeping Manager
                                              The Fairmont Algonquin
Apply Today!
• Submit your application via email to and include your school name
  in the subject heading

• Application Deadline: November 22, 2010 (for consideration for the 2011

• Step 1: Your application package should include:
    • Your current resume and cover letter
    • Please include your area of specialization and top three location preferences

• Step 2: Upon submission to the LDP inbox, you will immediately receive
  information on how to complete our online assessment (please make sure you
  complete within 3 days of receiving the link)
Careers with Fairmont


         Students & Grads link

    Thank You!
Questions & Answers