# Att6_NRC_ROI

Document Sample

```					        Cost Avoidance Function Analysis
iLearn Satisfaction
Overall Savings                 \$2,842,232
FTE Hours Saved                    34,244

ROI                   468%

End User Satisfaction Results
Course         Ease of           Course
StdDev                                      1.27                 1.42           1.35               1.35
Average                                     3.09                 3.22           2.89               3.27
Selected Score + x                      2                    2              2                 2
Loss @ This Level per event                  \$72                 \$99             \$40               \$120

Loss Coefficient Ca
Cost Avoidance at a point: L(x) = k*(x-t)^2                                                                        L(x) = k*(x-t
where,                                                                                      L(x) =
k = loss coefficient                         Help Services           \$72

x = measured value                          Record Completion      \$99
t = target value                            Ease of Navigate       \$40
Course Registration    \$120
SF-182                 \$120

k*(s^2
Average Loss of a sample set: L = + (pm - t)^2)
Total Loss Calcu
where,                                                                                                    L = k*(s^2 + (pm
s=       standard deviation of sample                                   L
pm =       process mean                         Help Services           \$44
Total Loss =      Avg. Loss * number of samples         Record Completion       \$65
Ease of Navigate        \$30
Course Registration     \$71
SF-182                  \$89

Post-Improvement iLearn Satisfaction Results
Course        Ease of              Course
StdDev                                    1.14             0.88           1.10                 1.20
Average                                   4.00             4.00           4.00                 4.00
Selected Score (x)                    2                2              2                   2
Loss @ This Level per event                \$72             \$81            \$40                 \$120

Loss Coefficient Ca
Loss at a point: L(x) = k*(x-t)^2                                                                       L(x) = k*(x-t
where,                                                                                    L(x) =
k = loss coefficient                      Help Services             \$72
x = measured value                     Record Completion         \$81
t = target value                       Ease of Navigate          \$40
Course Registration      \$120
SF-182                   \$120

k*(s^2
Average Loss of a sample set: L = + (pm - t)^2)
Total Loss Calcu
where,                                                                                                  L = k*(s^2 + (pm
s=      standard deviation of sample                                  L
pm =      process mean                      Help Services             \$23
Total Loss =     Avg. Loss * number of samples      Record Completion         \$41
Ease of Navigate          \$18
Course Registration       \$55
SF-182                    \$43
iLearn Improvement Cost Function
\$300
SF-182

Cost Improvement Per Event
\$250                              Course Registration
\$200                              Record Completions
Help Services
\$150

\$100

\$50
SF-182
1.29                                          \$0
2.86                                                     1       2         3          4        5
2
\$120                                                          Satisfaction Level

Loss Coefficient Calculation
L(x) = k*(x-t)^2
k              x                                 t
18              2                                 4
LMS Overall End User Satisfaction
24.75                             2                 4                                                        Improvement Results
10                               2                 4
30                               2                 4                                                Dec-09
30                               2                 4                                                Apr-10

Total Loss Calculation
L = k*(s^2 + (pm - t)^2)
s              PM                                t         Loss
1.27            3.09                               4         \$1,049,432
1.42             3.22                              4         \$1,559,503
1.35             2.89                              4           \$730,553
1.35             3.27                              4         \$1,692,915
1.29             2.86                              4         \$2,130,751
Loss             \$7,163,155

Results
SF-182
1.20
3.92
2
\$120

Loss Coefficient Calculation
L(x) = k*(x-t)^2
k              x             t
18              2             4
20.25             2             4
10              2             4
30              2             4
30              2             4

Total Loss Calculation
L = k*(s^2 + (pm - t)^2)
s              PM            t   Loss
1.14            4.00           4     \$557,365
1.42             4.00          4     \$979,970
1.35             4.00          4     \$437,400
1.35             4.00          4   \$1,312,200
1.20             3.92          4   \$1,033,987
Loss       \$4,320,922
Help
L(x) = k*(x-t)^2

Course         Ease of          Record        Help
SF-182          Registration    Navigation      Completions   Services   x   t
\$270               \$270           \$90              \$223       \$162      1   4
\$120               \$120           \$40              \$99         \$72      2   4
\$30               \$30            \$10              \$25         \$18      3   4
\$0                 \$0            \$0                \$0          \$0      4   4
\$30               \$30            \$10              \$25         \$18      5   4

LMS Overall End User Satisfaction
Improvement Results
Satisfied         Dissatisfied
58%                42%
76%                23%
31%                83%           57%
Increase        Improvement      Average
Ease of Registration                                                                  Ease of Navi

How satisfied are you with your training registration experience in iLearn                   How satisfied are you with your ease o

13%           47%        23%           8%              4%          5%             91%         11%          36%

45        165           79             27            13            16       345        40           126

Select         Select     Select       Select         Select One - Select         Comment Select           Select
One - 6        One - 5    One - 4      One - 3             2       One - 1        s:      One - 6          One - 5
Average    4.45         RMS =             1.205                            Average          4.18
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Ease of Navigation                                                                    Accuracy of Course Completion
How satisfied are you with the accuracy of your course completion
atisfied are you with your ease of navigation experience in iLearn                                         in your Learning History in iLearn

28%          13%            7%            4%            89%           17%          45%           19%          10%

97            46            26            15             350           60          157           67            34

Select         Select        Select        Select        Comment Select             Select        Select        Select
One - 4        One - 3       One - 2       One - 1       s:      One - 6            One - 5       One - 4       One - 3
RMS =            1.096                                           Average            4.68          RMS =           0.880
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of Course Completion                                                             SF-182
curacy of your course completion information How satisfied are you with your use of the external training request (SF-182) in
arning History in iLearn                                                         iLearn

0%         2%         91%         5%           23%           15%           7%            9%            5%

0           7        325         18           79            53            25            30            16
Select
One -       Select     Comment Select           Select        Select        Select        Select        Select
Dissatisfie One - 1    s:      One - 6          One - 5       One - 4       One - 3       One - 2       One - 1
Average          3.92          RMS =           1.196
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Ease of Help Services
ing request (SF-182) in
How satisfied are you with the ease of obtaining assistance with iLearn issues

50%          9%           27%           20%          10%            7%            5%          67%

221          33          95            70            35            23            16          272

Comment Select            Select        Select        Select        Select        Select      Comment
s:      One - 6           One - 5       One - 4       One - 3       One - 2       One - 1     s:
Average           4.12          RMS =           1.136
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Overall Satisfaction
Where are you MOST likely to go for iLearn assistance?

40%            16%      6%         38%        10%                40%             28%

172        68          27           167          35               139            98
Help Desk (415-1234 NRC                        My                               Select
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NRC                                                                                 4
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Help Desk (415-1234                            Training                                                   4
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Help Desk (415-1234
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Help Desk (415-1234                                                                                       4
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Help Desk (415-1234                                                                                       4
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Help Desk (415-1234                            Training                                                   4
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Help Desk (415-1234                                                                         5
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Help Desk (415-1234                                                                         5
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Help Desk (415-1234   NRC
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Help Desk (415-1234                       Training
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Help Desk (415-1234   NRC                                    4
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Help Desk (415-1234                                          4
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Overall Satisfaction

bove, what is your OVERALL satisfaction with iLearn?

12%           5%          5%            90%

42            17          18           349
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3

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update
EvalSubmittedID   ExternalStudentID     StudentEmail   FormName            EnteredDate
40967609                  -1                  NRC
ANONYMOUS12416717 iLearn Satisfaction Survey 20-Nov-09
40967632                  -1                  NRC
ANONYMOUS12416705 iLearn Satisfaction Survey 20-Nov-09
40967550                  -1                  NRC
ANONYMOUS12416668 iLearn Satisfaction Survey 20-Nov-09
40967440                  -1                  NRC
ANONYMOUS12416548 iLearn Satisfaction Survey 20-Nov-09
40967489                  -1                  NRC
ANONYMOUS12416596 iLearn Satisfaction Survey 20-Nov-09
40967445                  -1                  NRC
ANONYMOUS12416603 iLearn Satisfaction Survey 20-Nov-09
40967566                  -1                  NRC
ANONYMOUS12416655 iLearn Satisfaction Survey 20-Nov-09
40967734                  -1                  NRC
ANONYMOUS12416801 iLearn Satisfaction Survey 20-Nov-09
40967825                  -1                  NRC
ANONYMOUS12416851 iLearn Satisfaction Survey 20-Nov-09
40967917                  -1                  NRC
ANONYMOUS12416921 iLearn Satisfaction Survey 20-Nov-09
40967383                  -1                  NRC
ANONYMOUS12416523 iLearn Satisfaction Survey 20-Nov-09
40967365                  -1                  NRC
ANONYMOUS12416534 iLearn Satisfaction Survey 20-Nov-09
40967375                  -1                  NRC
ANONYMOUS12416570 iLearn Satisfaction Survey 20-Nov-09
40967394                  -1                  NRC
ANONYMOUS12416571 iLearn Satisfaction Survey 20-Nov-09
40919673                  -1                  NRC
ANONYMOUS12403478 iLearn Satisfaction Survey 19-Nov-09
40919951                  -1                  NRC
ANONYMOUS12403601 iLearn Satisfaction Survey 19-Nov-09
40962080                  -1                  NRC
ANONYMOUS12413533 iLearn Satisfaction Survey 20-Nov-09
40962070                  -1                  NRC
ANONYMOUS12413539 iLearn Satisfaction Survey 20-Nov-09
40962465                  -1                  NRC
ANONYMOUS12413689 iLearn Satisfaction Survey 20-Nov-09
40962974                  -1                  NRC
ANONYMOUS12414003 iLearn Satisfaction Survey 20-Nov-09
40963020                  -1                  NRC
ANONYMOUS12414042 iLearn Satisfaction Survey 20-Nov-09
40967359                  -1                  NRC
ANONYMOUS12416503 iLearn Satisfaction Survey 20-Nov-09
40967327                  -1                  NRC
ANONYMOUS12416508 iLearn Satisfaction Survey 20-Nov-09
40967324                  -1                  NRC
ANONYMOUS12416509 iLearn Satisfaction Survey 20-Nov-09
40967343                  -1                  NRC
ANONYMOUS12416514 iLearn Satisfaction Survey 20-Nov-09
40875612                  -1                  NRC
ANONYMOUS12393742 iLearn Satisfaction Survey 18-Nov-09
40967930                  -1                  NRC
ANONYMOUS12416858 iLearn Satisfaction Survey 20-Nov-09
40968061                  -1                  NRC
ANONYMOUS12417013 iLearn Satisfaction Survey 20-Nov-09
40968492                  -1                  NRC
ANONYMOUS12417255 iLearn Satisfaction Survey 20-Nov-09
40968725                  -1                  NRC
ANONYMOUS12417335 iLearn Satisfaction Survey 20-Nov-09
40968863                  -1                  NRC
ANONYMOUS12417416 iLearn Satisfaction Survey 20-Nov-09
40968960                  -1                  NRC
ANONYMOUS12417417 iLearn Satisfaction Survey 20-Nov-09
40968886                  -1                  NRC
ANONYMOUS12417428 iLearn Satisfaction Survey 20-Nov-09
40969492                  -1                  NRC
ANONYMOUS12417722 iLearn Satisfaction Survey 20-Nov-09
40969517                  -1                  NRC
ANONYMOUS12417763 iLearn Satisfaction Survey 20-Nov-09
40969564                  -1                  NRC
ANONYMOUS12417772 iLearn Satisfaction Survey 20-Nov-09
40969640                  -1                  NRC
ANONYMOUS12417832 iLearn Satisfaction Survey 20-Nov-09
40970002                  -1                  NRC
ANONYMOUS12418061 iLearn Satisfaction Survey 20-Nov-09
40970427                  -1                  NRC
ANONYMOUS12418306 iLearn Satisfaction Survey 20-Nov-09
40970430   -1                  NRC
ANONYMOUS12418307 iLearn Satisfaction Survey 20-Nov-09
40971074   -1                  NRC
ANONYMOUS12418349 iLearn Satisfaction Survey 20-Nov-09
40971609   -1                  NRC
ANONYMOUS12418380 iLearn Satisfaction Survey 20-Nov-09
40971897   -1                  NRC
ANONYMOUS12418450 iLearn Satisfaction Survey 20-Nov-09
40971908   -1                  NRC
ANONYMOUS12418453 iLearn Satisfaction Survey 20-Nov-09
40971939   -1                  NRC
ANONYMOUS12418456 iLearn Satisfaction Survey 20-Nov-09
40982656   -1                  NRC
ANONYMOUS12419535 iLearn Satisfaction Survey 21-Nov-09
40984262   -1                  NRC
ANONYMOUS12419584 iLearn Satisfaction Survey 21-Nov-09
40984276   -1                  NRC
ANONYMOUS12419591 iLearn Satisfaction Survey 21-Nov-09
40984316   -1                  NRC
ANONYMOUS12419603 iLearn Satisfaction Survey 21-Nov-09
40984380   -1                  NRC
ANONYMOUS12419622 iLearn Satisfaction Survey 21-Nov-09
40984209   -1                  NRC
ANONYMOUS12419565 iLearn Satisfaction Survey 21-Nov-09
40984983   -1                  NRC
ANONYMOUS12419715 iLearn Satisfaction Survey 21-Nov-09
40985173   -1                  NRC
ANONYMOUS12419852 iLearn Satisfaction Survey 21-Nov-09
40985203   -1                  NRC
ANONYMOUS12419863 iLearn Satisfaction Survey 21-Nov-09
40985207   -1                  NRC
ANONYMOUS12419867 iLearn Satisfaction Survey 21-Nov-09
40985234   -1                  NRC
ANONYMOUS12419872 iLearn Satisfaction Survey 21-Nov-09
40985712   -1                  NRC
ANONYMOUS12419891 iLearn Satisfaction Survey 21-Nov-09
40986718   -1                  NRC
ANONYMOUS12419990 iLearn Satisfaction Survey 21-Nov-09
40987006   -1                  NRC
ANONYMOUS12420034 iLearn Satisfaction Survey 21-Nov-09
40987862   -1                  NRC
ANONYMOUS12420169 iLearn Satisfaction Survey 21-Nov-09
40988014   -1                  NRC
ANONYMOUS12420198 iLearn Satisfaction Survey 21-Nov-09
40988092   -1                  NRC
ANONYMOUS12420222 iLearn Satisfaction Survey 21-Nov-09
40988189   -1                  NRC
ANONYMOUS12420248 iLearn Satisfaction Survey 21-Nov-09
40988292   -1                  NRC
ANONYMOUS12420285 iLearn Satisfaction Survey 21-Nov-09
40988353   -1                  NRC
ANONYMOUS12420328 iLearn Satisfaction Survey 21-Nov-09
40988431   -1                  NRC
ANONYMOUS12420349 iLearn Satisfaction Survey 21-Nov-09
40988524   -1                  NRC
ANONYMOUS12420399 iLearn Satisfaction Survey 21-Nov-09
40988611   -1                  NRC
ANONYMOUS12420444 iLearn Satisfaction Survey 21-Nov-09
40988735   -1                  NRC
ANONYMOUS12420486 iLearn Satisfaction Survey 21-Nov-09
40988753   -1                  NRC
ANONYMOUS12420496 iLearn Satisfaction Survey 21-Nov-09
40988803   -1                  NRC
ANONYMOUS12420511 iLearn Satisfaction Survey 21-Nov-09
40988843   -1                  NRC
ANONYMOUS12420522 iLearn Satisfaction Survey 21-Nov-09
40989023   -1                  NRC
ANONYMOUS12420580 iLearn Satisfaction Survey 21-Nov-09
40989017   -1                  NRC
ANONYMOUS12420583 iLearn Satisfaction Survey 21-Nov-09
40989220   -1                  NRC
ANONYMOUS12420695 iLearn Satisfaction Survey 21-Nov-09
40989245   -1                  NRC
ANONYMOUS12420713 iLearn Satisfaction Survey 21-Nov-09
40989435   -1                  NRC
ANONYMOUS12420756 iLearn Satisfaction Survey 21-Nov-09
40989555   -1                  NRC
ANONYMOUS12420811 iLearn Satisfaction Survey 21-Nov-09
40989640   -1                  NRC
ANONYMOUS12420829 iLearn Satisfaction Survey 21-Nov-09
40989686   -1                  NRC
ANONYMOUS12420848 iLearn Satisfaction Survey 21-Nov-09
40989710   -1                  NRC
ANONYMOUS12420858 iLearn Satisfaction Survey 21-Nov-09
40990022   -1                  NRC
ANONYMOUS12420984 iLearn Satisfaction Survey 21-Nov-09
40996118   -1                  NRC
ANONYMOUS12421967 iLearn Satisfaction Survey 22-Nov-09
40996245   -1                  NRC
ANONYMOUS12421997 iLearn Satisfaction Survey 22-Nov-09
40996685   -1                  NRC
ANONYMOUS12422059 iLearn Satisfaction Survey 22-Nov-09
40997013   -1                  NRC
ANONYMOUS12422085 iLearn Satisfaction Survey 22-Nov-09
40997019   -1                  NRC
ANONYMOUS12422093 iLearn Satisfaction Survey 22-Nov-09
40997317   -1                  NRC
ANONYMOUS12422097 iLearn Satisfaction Survey 22-Nov-09
40997499   -1                  NRC
ANONYMOUS12422130 iLearn Satisfaction Survey 22-Nov-09
40997504   -1                  NRC
ANONYMOUS12422132 iLearn Satisfaction Survey 22-Nov-09
40997575   -1                  NRC
ANONYMOUS12422144 iLearn Satisfaction Survey 22-Nov-09
40997778   -1                  NRC
ANONYMOUS12422197 iLearn Satisfaction Survey 22-Nov-09
40998296   -1                  NRC
ANONYMOUS12422366 iLearn Satisfaction Survey 22-Nov-09
40998358   -1                  NRC
ANONYMOUS12422381 iLearn Satisfaction Survey 22-Nov-09
40998370   -1                  NRC
ANONYMOUS12422382 iLearn Satisfaction Survey 22-Nov-09
40998552   -1                  NRC
ANONYMOUS12422438 iLearn Satisfaction Survey 22-Nov-09
40998581   -1                  NRC
ANONYMOUS12422442 iLearn Satisfaction Survey 22-Nov-09
40998751   -1                  NRC
ANONYMOUS12422519 iLearn Satisfaction Survey 22-Nov-09
40998964   -1                  NRC
ANONYMOUS12422558 iLearn Satisfaction Survey 22-Nov-09
40999039   -1                  NRC
ANONYMOUS12422568 iLearn Satisfaction Survey 22-Nov-09
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ANONYMOUS12422632 iLearn Satisfaction Survey 22-Nov-09
40999525   -1                  NRC
ANONYMOUS12422645 iLearn Satisfaction Survey 22-Nov-09
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ANONYMOUS12423086 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423720 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423744 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423842 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423850 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423883 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423888 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423891 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423893 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423896 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423904 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423906 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423915 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423934 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423938 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423939 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423942 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423949 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423953 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423956 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423957 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423959 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423960 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423962 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423963 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423964 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423965 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423968 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423969 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423970 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423971 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423974 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423980 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423982 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423984 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423987 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423988 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423989 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423990 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423992 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423995 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423998 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12423999 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424002 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424005 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424010 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424014 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424015 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424016 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424025 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424026 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424027 iLearn Satisfaction Survey 23-Nov-09
41006755   -1                  NRC
ANONYMOUS12424030 iLearn Satisfaction Survey 23-Nov-09
41006731   -1                  NRC
ANONYMOUS12424031 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424034 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424035 iLearn Satisfaction Survey 23-Nov-09
41006746   -1                  NRC
ANONYMOUS12424038 iLearn Satisfaction Survey 23-Nov-09
41006738   -1                  NRC
ANONYMOUS12424039 iLearn Satisfaction Survey 23-Nov-09
41006740   -1                  NRC
ANONYMOUS12424041 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424043 iLearn Satisfaction Survey 23-Nov-09
41006752   -1                  NRC
ANONYMOUS12424047 iLearn Satisfaction Survey 23-Nov-09
41006784   -1                  NRC
ANONYMOUS12424051 iLearn Satisfaction Survey 23-Nov-09
41006777   -1                  NRC
ANONYMOUS12424053 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424055 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424056 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424058 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424061 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424065 iLearn Satisfaction Survey 23-Nov-09
41006846   -1                  NRC
ANONYMOUS12424067 iLearn Satisfaction Survey 23-Nov-09
41006815   -1                  NRC
ANONYMOUS12424072 iLearn Satisfaction Survey 23-Nov-09
41006834   -1                  NRC
ANONYMOUS12424073 iLearn Satisfaction Survey 23-Nov-09
41006830   -1                  NRC
ANONYMOUS12424080 iLearn Satisfaction Survey 23-Nov-09
41006855   -1                  NRC
ANONYMOUS12424089 iLearn Satisfaction Survey 23-Nov-09
41006856   -1                  NRC
ANONYMOUS12424090 iLearn Satisfaction Survey 23-Nov-09
41006858   -1                  NRC
ANONYMOUS12424091 iLearn Satisfaction Survey 23-Nov-09
41006868   -1                  NRC
ANONYMOUS12424093 iLearn Satisfaction Survey 23-Nov-09
41006871   -1                  NRC
ANONYMOUS12424096 iLearn Satisfaction Survey 23-Nov-09
41006931   -1                  NRC
ANONYMOUS12424098 iLearn Satisfaction Survey 23-Nov-09
41006878   -1                  NRC
ANONYMOUS12424099 iLearn Satisfaction Survey 23-Nov-09
41006886   -1                  NRC
ANONYMOUS12424101 iLearn Satisfaction Survey 23-Nov-09
41006919   -1                  NRC
ANONYMOUS12424103 iLearn Satisfaction Survey 23-Nov-09
41006893   -1                  NRC
ANONYMOUS12424104 iLearn Satisfaction Survey 23-Nov-09
41006903   -1                  NRC
ANONYMOUS12424107 iLearn Satisfaction Survey 23-Nov-09
41006940   -1                  NRC
ANONYMOUS12424110 iLearn Satisfaction Survey 23-Nov-09
41006910   -1                  NRC
ANONYMOUS12424111 iLearn Satisfaction Survey 23-Nov-09
41006911   -1                  NRC
ANONYMOUS12424112 iLearn Satisfaction Survey 23-Nov-09
41006922   -1                  NRC
ANONYMOUS12424113 iLearn Satisfaction Survey 23-Nov-09
41006918   -1                  NRC
ANONYMOUS12424115 iLearn Satisfaction Survey 23-Nov-09
41006944   -1                  NRC
ANONYMOUS12424122 iLearn Satisfaction Survey 23-Nov-09
41006972   -1                  NRC
ANONYMOUS12424100 iLearn Satisfaction Survey 23-Nov-09
41006963   -1                  NRC
ANONYMOUS12424105 iLearn Satisfaction Survey 23-Nov-09
41006949   -1                  NRC
ANONYMOUS12424114 iLearn Satisfaction Survey 23-Nov-09
41006955   -1                  NRC
ANONYMOUS12424120 iLearn Satisfaction Survey 23-Nov-09
41006980   -1                  NRC
ANONYMOUS12424124 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424125 iLearn Satisfaction Survey 23-Nov-09
41006976   -1                  NRC
ANONYMOUS12424133 iLearn Satisfaction Survey 23-Nov-09
41006984   -1                  NRC
ANONYMOUS12424134 iLearn Satisfaction Survey 23-Nov-09
41006979   -1                  NRC
ANONYMOUS12424135 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424140 iLearn Satisfaction Survey 23-Nov-09
41006989   -1                  NRC
ANONYMOUS12424142 iLearn Satisfaction Survey 23-Nov-09
41007002   -1                  NRC
ANONYMOUS12424143 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424144 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424146 iLearn Satisfaction Survey 23-Nov-09
41007015   -1                  NRC
ANONYMOUS12424148 iLearn Satisfaction Survey 23-Nov-09
41007027   -1                  NRC
ANONYMOUS12424151 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424153 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424154 iLearn Satisfaction Survey 23-Nov-09
41007031   -1                  NRC
ANONYMOUS12424156 iLearn Satisfaction Survey 23-Nov-09
41007023   -1                  NRC
ANONYMOUS12424160 iLearn Satisfaction Survey 23-Nov-09
41007040   -1                  NRC
ANONYMOUS12424163 iLearn Satisfaction Survey 23-Nov-09
41007028   -1                  NRC
ANONYMOUS12424165 iLearn Satisfaction Survey 23-Nov-09
41007029   -1                  NRC
ANONYMOUS12424166 iLearn Satisfaction Survey 23-Nov-09
41007091   -1                  NRC
ANONYMOUS12424168 iLearn Satisfaction Survey 23-Nov-09
41007267   -1                  NRC
ANONYMOUS12424170 iLearn Satisfaction Survey 23-Nov-09
41007074   -1                  NRC
ANONYMOUS12424175 iLearn Satisfaction Survey 23-Nov-09
41007082   -1                  NRC
ANONYMOUS12424178 iLearn Satisfaction Survey 23-Nov-09
41007093   -1                  NRC
ANONYMOUS12424183 iLearn Satisfaction Survey 23-Nov-09
41007097   -1                  NRC
ANONYMOUS12424187 iLearn Satisfaction Survey 23-Nov-09
41007218   -1                  NRC
ANONYMOUS12424191 iLearn Satisfaction Survey 23-Nov-09
41007189   -1                  NRC
ANONYMOUS12424197 iLearn Satisfaction Survey 23-Nov-09
41007139   -1                  NRC
ANONYMOUS12424202 iLearn Satisfaction Survey 23-Nov-09
41007136   -1                  NRC
ANONYMOUS12424203 iLearn Satisfaction Survey 23-Nov-09
41007148   -1                  NRC
ANONYMOUS12424204 iLearn Satisfaction Survey 23-Nov-09
41007144   -1                  NRC
ANONYMOUS12424205 iLearn Satisfaction Survey 23-Nov-09
41007145   -1                  NRC
ANONYMOUS12424206 iLearn Satisfaction Survey 23-Nov-09
41007143   -1                  NRC
ANONYMOUS12424207 iLearn Satisfaction Survey 23-Nov-09
41007147   -1                  NRC
ANONYMOUS12424208 iLearn Satisfaction Survey 23-Nov-09
41007140   -1                  NRC
ANONYMOUS12424215 iLearn Satisfaction Survey 23-Nov-09
41007141   -1                  NRC
ANONYMOUS12424216 iLearn Satisfaction Survey 23-Nov-09
41007155   -1                  NRC
ANONYMOUS12424219 iLearn Satisfaction Survey 23-Nov-09
41007196   -1                  NRC
ANONYMOUS12424222 iLearn Satisfaction Survey 23-Nov-09
41007177   -1                  NRC
ANONYMOUS12424228 iLearn Satisfaction Survey 23-Nov-09
41007275   -1                  NRC
ANONYMOUS12424230 iLearn Satisfaction Survey 23-Nov-09
41007180   -1                  NRC
ANONYMOUS12424231 iLearn Satisfaction Survey 23-Nov-09
41007193   -1                  NRC
ANONYMOUS12424237 iLearn Satisfaction Survey 23-Nov-09
41007217   -1                  NRC
ANONYMOUS12424239 iLearn Satisfaction Survey 23-Nov-09
41007228   -1                  NRC
ANONYMOUS12424250 iLearn Satisfaction Survey 23-Nov-09
41007233   -1                  NRC
ANONYMOUS12424252 iLearn Satisfaction Survey 23-Nov-09
41007310   -1                  NRC
ANONYMOUS12424253 iLearn Satisfaction Survey 23-Nov-09
41007227   -1                  NRC
ANONYMOUS12424255 iLearn Satisfaction Survey 23-Nov-09
41007220   -1                  NRC
ANONYMOUS12424256 iLearn Satisfaction Survey 23-Nov-09
41007230   -1                  NRC
ANONYMOUS12424259 iLearn Satisfaction Survey 23-Nov-09
41007235   -1                  NRC
ANONYMOUS12424260 iLearn Satisfaction Survey 23-Nov-09
41007268   -1                  NRC
ANONYMOUS12424263 iLearn Satisfaction Survey 23-Nov-09
41007262   -1                  NRC
ANONYMOUS12424266 iLearn Satisfaction Survey 23-Nov-09
41007294   -1                  NRC
ANONYMOUS12424270 iLearn Satisfaction Survey 23-Nov-09
41007276   -1                  NRC
ANONYMOUS12424272 iLearn Satisfaction Survey 23-Nov-09
41007282   -1                  NRC
ANONYMOUS12424273 iLearn Satisfaction Survey 23-Nov-09
41007318   -1                  NRC
ANONYMOUS12424286 iLearn Satisfaction Survey 23-Nov-09
41007327   -1                  NRC
ANONYMOUS12424289 iLearn Satisfaction Survey 23-Nov-09
41007361   -1                  NRC
ANONYMOUS12424304 iLearn Satisfaction Survey 23-Nov-09
41007477   -1                  NRC
ANONYMOUS12424307 iLearn Satisfaction Survey 23-Nov-09
41007416   -1                  NRC
ANONYMOUS12424328 iLearn Satisfaction Survey 23-Nov-09
41007366   -1                  NRC
ANONYMOUS12424346 iLearn Satisfaction Survey 23-Nov-09
41007476   -1                  NRC
ANONYMOUS12424357 iLearn Satisfaction Survey 23-Nov-09
41007377   -1                  NRC
ANONYMOUS12424358 iLearn Satisfaction Survey 23-Nov-09
41007387   -1                  NRC
ANONYMOUS12424361 iLearn Satisfaction Survey 23-Nov-09
41007386   -1                  NRC
ANONYMOUS12424362 iLearn Satisfaction Survey 23-Nov-09
41007401   -1                  NRC
ANONYMOUS12424365 iLearn Satisfaction Survey 23-Nov-09
41007774   -1                  NRC
ANONYMOUS12424367 iLearn Satisfaction Survey 23-Nov-09
41007434   -1                  NRC
ANONYMOUS12424368 iLearn Satisfaction Survey 23-Nov-09
41007437   -1                  NRC
ANONYMOUS12424374 iLearn Satisfaction Survey 23-Nov-09
41007497   -1                  NRC
ANONYMOUS12424377 iLearn Satisfaction Survey 23-Nov-09
41007504   -1                  NRC
ANONYMOUS12424379 iLearn Satisfaction Survey 23-Nov-09
41007469   -1                  NRC
ANONYMOUS12424381 iLearn Satisfaction Survey 23-Nov-09
41007470   -1                  NRC
ANONYMOUS12424383 iLearn Satisfaction Survey 23-Nov-09
41007480   -1                  NRC
ANONYMOUS12424386 iLearn Satisfaction Survey 23-Nov-09
41007474   -1                  NRC
ANONYMOUS12424387 iLearn Satisfaction Survey 23-Nov-09
41007467   -1                  NRC
ANONYMOUS12424388 iLearn Satisfaction Survey 23-Nov-09
41007557   -1                  NRC
ANONYMOUS12424391 iLearn Satisfaction Survey 23-Nov-09
41007543   -1                  NRC
ANONYMOUS12424394 iLearn Satisfaction Survey 23-Nov-09
41007495   -1                  NRC
ANONYMOUS12424395 iLearn Satisfaction Survey 23-Nov-09
41007518   -1                  NRC
ANONYMOUS12424398 iLearn Satisfaction Survey 23-Nov-09
41007520   -1                  NRC
ANONYMOUS12424403 iLearn Satisfaction Survey 23-Nov-09
41007617   -1                  NRC
ANONYMOUS12424408 iLearn Satisfaction Survey 23-Nov-09
41007552   -1                  NRC
ANONYMOUS12424409 iLearn Satisfaction Survey 23-Nov-09
41007541   -1                  NRC
ANONYMOUS12424411 iLearn Satisfaction Survey 23-Nov-09
41007571   -1                  NRC
ANONYMOUS12424412 iLearn Satisfaction Survey 23-Nov-09
41007724   -1                  NRC
ANONYMOUS12424413 iLearn Satisfaction Survey 23-Nov-09
41007572   -1                  NRC
ANONYMOUS12424417 iLearn Satisfaction Survey 23-Nov-09
41007574   -1                  NRC
ANONYMOUS12424421 iLearn Satisfaction Survey 23-Nov-09
41007690   -1                  NRC
ANONYMOUS12424423 iLearn Satisfaction Survey 23-Nov-09
41007582   -1                  NRC
ANONYMOUS12424426 iLearn Satisfaction Survey 23-Nov-09
41007672   -1                  NRC
ANONYMOUS12424429 iLearn Satisfaction Survey 23-Nov-09
41007622   -1                  NRC
ANONYMOUS12424442 iLearn Satisfaction Survey 23-Nov-09
41007704   -1                  NRC
ANONYMOUS12424443 iLearn Satisfaction Survey 23-Nov-09
41007733   -1                  NRC
ANONYMOUS12424444 iLearn Satisfaction Survey 23-Nov-09
41007693   -1                  NRC
ANONYMOUS12424448 iLearn Satisfaction Survey 23-Nov-09
41007673   -1                  NRC
ANONYMOUS12424450 iLearn Satisfaction Survey 23-Nov-09
41007660   -1                  NRC
ANONYMOUS12424452 iLearn Satisfaction Survey 23-Nov-09
41007695   -1                  NRC
ANONYMOUS12424459 iLearn Satisfaction Survey 23-Nov-09
41007709   -1                  NRC
ANONYMOUS12424461 iLearn Satisfaction Survey 23-Nov-09
41007731   -1                  NRC
ANONYMOUS12424462 iLearn Satisfaction Survey 23-Nov-09
41008511   -1                  NRC
ANONYMOUS12424470 iLearn Satisfaction Survey 23-Nov-09
41008142   -1                  NRC
ANONYMOUS12424473 iLearn Satisfaction Survey 23-Nov-09
41007743   -1                  NRC
ANONYMOUS12424474 iLearn Satisfaction Survey 23-Nov-09
41007747   -1                  NRC
ANONYMOUS12424475 iLearn Satisfaction Survey 23-Nov-09
41008384   -1                  NRC
ANONYMOUS12424477 iLearn Satisfaction Survey 23-Nov-09
41007861   -1                  NRC
ANONYMOUS12424479 iLearn Satisfaction Survey 23-Nov-09
41007755   -1                  NRC
ANONYMOUS12424482 iLearn Satisfaction Survey 23-Nov-09
41007908   -1                  NRC
ANONYMOUS12424483 iLearn Satisfaction Survey 23-Nov-09
41007954   -1                  NRC
ANONYMOUS12424484 iLearn Satisfaction Survey 23-Nov-09
41007785   -1                  NRC
ANONYMOUS12424489 iLearn Satisfaction Survey 23-Nov-09
41007860   -1                  NRC
ANONYMOUS12424495 iLearn Satisfaction Survey 23-Nov-09
41007813   -1                  NRC
ANONYMOUS12424496 iLearn Satisfaction Survey 23-Nov-09
41007845   -1                  NRC
ANONYMOUS12424498 iLearn Satisfaction Survey 23-Nov-09
41008346   -1                  NRC
ANONYMOUS12424500 iLearn Satisfaction Survey 23-Nov-09
41007899   -1                  NRC
ANONYMOUS12424502 iLearn Satisfaction Survey 23-Nov-09
41007866   -1                  NRC
ANONYMOUS12424503 iLearn Satisfaction Survey 23-Nov-09
41007977   -1                  NRC
ANONYMOUS12424504 iLearn Satisfaction Survey 23-Nov-09
41007890   -1                  NRC
ANONYMOUS12424506 iLearn Satisfaction Survey 23-Nov-09
41007893   -1                  NRC
ANONYMOUS12424511 iLearn Satisfaction Survey 23-Nov-09
41008035   -1                  NRC
ANONYMOUS12424515 iLearn Satisfaction Survey 23-Nov-09
41007946   -1                  NRC
ANONYMOUS12424522 iLearn Satisfaction Survey 23-Nov-09
41007966   -1                  NRC
ANONYMOUS12424523 iLearn Satisfaction Survey 23-Nov-09
41007993   -1                  NRC
ANONYMOUS12424538 iLearn Satisfaction Survey 23-Nov-09
41007902   -1                  NRC
ANONYMOUS12424542 iLearn Satisfaction Survey 23-Nov-09
41007925   -1                  NRC
ANONYMOUS12424544 iLearn Satisfaction Survey 23-Nov-09
41007984   -1                  NRC
ANONYMOUS12424550 iLearn Satisfaction Survey 23-Nov-09
41007965   -1                  NRC
ANONYMOUS12424557 iLearn Satisfaction Survey 23-Nov-09
41008013   -1                  NRC
ANONYMOUS12424559 iLearn Satisfaction Survey 23-Nov-09
41008276   -1                  NRC
ANONYMOUS12424570 iLearn Satisfaction Survey 23-Nov-09
41008164   -1                  NRC
ANONYMOUS12424572 iLearn Satisfaction Survey 23-Nov-09
41008056   -1                  NRC
ANONYMOUS12424576 iLearn Satisfaction Survey 23-Nov-09
41008116   -1                  NRC
ANONYMOUS12424586 iLearn Satisfaction Survey 23-Nov-09
41008081   -1                  NRC
ANONYMOUS12424587 iLearn Satisfaction Survey 23-Nov-09
41008098   -1                  NRC
ANONYMOUS12424595 iLearn Satisfaction Survey 23-Nov-09
41008117   -1                  NRC
ANONYMOUS12424597 iLearn Satisfaction Survey 23-Nov-09
41008216   -1                  NRC
ANONYMOUS12424598 iLearn Satisfaction Survey 23-Nov-09
41008145   -1                  NRC
ANONYMOUS12424601 iLearn Satisfaction Survey 23-Nov-09
41008181   -1                  NRC
ANONYMOUS12424602 iLearn Satisfaction Survey 23-Nov-09
41008212   -1                  NRC
ANONYMOUS12424608 iLearn Satisfaction Survey 23-Nov-09
41008204   -1                  NRC
ANONYMOUS12424610 iLearn Satisfaction Survey 23-Nov-09
41008453   -1                  NRC
ANONYMOUS12424624 iLearn Satisfaction Survey 23-Nov-09
41008333   -1                  NRC
ANONYMOUS12424632 iLearn Satisfaction Survey 23-Nov-09
41008377   -1                  NRC
ANONYMOUS12424634 iLearn Satisfaction Survey 23-Nov-09
41008275   -1                  NRC
ANONYMOUS12424638 iLearn Satisfaction Survey 23-Nov-09
41008213   -1                  NRC
ANONYMOUS12424639 iLearn Satisfaction Survey 23-Nov-09
41008509   -1                  NRC
ANONYMOUS12424645 iLearn Satisfaction Survey 23-Nov-09
41008274   -1                  NRC
ANONYMOUS12424649 iLearn Satisfaction Survey 23-Nov-09
41008527   -1                  NRC
ANONYMOUS12424651 iLearn Satisfaction Survey 23-Nov-09
41008324   -1                  NRC
ANONYMOUS12424652 iLearn Satisfaction Survey 23-Nov-09
41008320   -1                  NRC
ANONYMOUS12424654 iLearn Satisfaction Survey 23-Nov-09
41008321   -1                  NRC
ANONYMOUS12424658 iLearn Satisfaction Survey 23-Nov-09
41008479   -1                  NRC
ANONYMOUS12424669 iLearn Satisfaction Survey 23-Nov-09
41008544   -1                  NRC
ANONYMOUS12424671 iLearn Satisfaction Survey 23-Nov-09
41008403   -1                  NRC
ANONYMOUS12424674 iLearn Satisfaction Survey 23-Nov-09
41008410   -1                  NRC
ANONYMOUS12424681 iLearn Satisfaction Survey 23-Nov-09
41008540   -1                  NRC
ANONYMOUS12424682 iLearn Satisfaction Survey 23-Nov-09
41008405   -1                  NRC
ANONYMOUS12424685 iLearn Satisfaction Survey 23-Nov-09
41008680   -1                  NRC
ANONYMOUS12424687 iLearn Satisfaction Survey 23-Nov-09
41008567   -1                  NRC
ANONYMOUS12424701 iLearn Satisfaction Survey 23-Nov-09
41008507   -1                  NRC
ANONYMOUS12424705 iLearn Satisfaction Survey 23-Nov-09
41008524   -1                  NRC
ANONYMOUS12424709 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424714 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424722 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424735 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424740 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424753 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424757 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424762 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424768 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424773 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424780 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424784 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424126 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424355 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424635 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424739 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424766 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424774 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424779 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424781 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424805 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424809 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424823 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424842 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424851 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424887 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424895 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424903 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424905 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424906 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424915 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424917 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424920 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424928 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424933 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424938 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424939 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424942 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424946 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424947 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424951 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424953 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424959 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425079 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425086 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425087 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425091 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425092 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425096 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425101 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425104 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425105 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425108 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425110 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425112 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425115 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425117 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425121 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425125 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425127 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425128 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425130 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425131 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425142 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425148 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425150 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425153 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425155 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425157 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425159 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425164 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425179 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425211 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425226 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425356 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425358 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425362 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425373 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425374 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425377 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425381 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425382 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425391 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425392 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425402 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425411 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425412 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425416 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425419 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425433 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425435 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425438 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425439 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425443 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425447 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425448 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425449 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425467 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425475 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425479 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425480 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425482 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425487 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425493 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425498 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425502 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425513 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425516 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425518 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425523 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425527 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425537 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425539 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425562 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425572 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425575 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425576 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425578 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425588 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425598 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425599 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425605 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425616 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425624 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425643 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425655 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425656 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425665 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425675 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425678 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425683 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425690 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425700 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425704 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425708 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425731 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425735 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425746 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425747 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425762 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425775 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425776 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425781 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425796 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425799 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425800 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425804 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425809 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425811 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425814 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425832 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425873 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425875 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425882 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425883 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425888 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425897 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425903 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425907 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425913 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425917 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425921 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425931 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425940 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425961 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12425981 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426011 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426018 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426034 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426038 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426039 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426050 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426090 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426095 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426102 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426107 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426176 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426189 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426194 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426215 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426220 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426227 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426248 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426305 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426306 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426321 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426325 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426337 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426338 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426346 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426347 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426350 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424240 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424264 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424268 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424271 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424276 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424280 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424284 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424290 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424292 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424293 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424299 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424301 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424302 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424305 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424310 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424325 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424330 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424339 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424340 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424341 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424345 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424351 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424736 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424755 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424769 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424792 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424827 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424831 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424832 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424837 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424839 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424841 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424846 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424848 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424849 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424852 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424858 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424861 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424865 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424866 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424867 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424868 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424869 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424875 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424882 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12424884 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426228 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426353 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426382 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426394 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426401 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426407 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426458 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426480 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426492 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426493 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426497 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426498 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426499 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12426513 iLearn Satisfaction Survey 23-Nov-09
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ANONYMOUS12441459 iLearn Satisfaction Survey 25-Nov-09
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ANONYMOUS12460359 iLearn Satisfaction Survey 29-Nov-09
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ANONYMOUS12460634 iLearn Satisfaction Survey 29-Nov-09
Based on your
OVERALL                 the ease of
satisfaction with       obtaining assistance R2 with ease of
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Web                     2502305                       1                      1        0.724305246
Web                     2502305                       4                      5                 0.52
Web                     2502305                       2                      1
Web                     2502305                       4                      4       StdDev
Web                     2502305                       3                                1.27
Web                     2502305                       2                              Average
Web                     2502305                       1                                3.09
Web                     2502305                       4                      5
Web                     2502305                       2                      4
Web                     2502305                       4                      3
Web                     2502305                       1
Web                     2502305                       2
Web                     2502305                       5                     5
Web                     2502305                       4
Web                     2502305                                             2
Web                     2502305                                             5
Web                     2502305                       4                     4
Web                     2502305                       5                     5
Web                     2502305                       4                     2
Web                     2502305                       2                     3
Web                     2502305                       4                     4
Web                     2502305                       4                     4
Web                     2502305                       3                     4
Web                     2502305                       2                     3
Web                     2502305                       2                     3
Web                     2502305
Web                     2502305                       1                     1
Web                     2502305                       4                     3
Web                     2502305                       5                     5
Web                     2502305                       4
Web                     2502305                       4                     3
Web                     2502305                       1
Web                     2502305                       5                     3
Web                     2502305                       4                     4
Web                     2502305                       3
Web                     2502305                       5
Web                     2502305                       4                     4
Web                     2502305                       1
Web                     2502305                       5
Web   2502305   3   3
Web   2502305   1   2
Web   2502305   3   3
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   2   2
Web   2502305   2
Web   2502305   4
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   4
Web   2502305   3
Web   2502305   3   5
Web   2502305   4   3
Web   2502305   3
Web   2502305   5
Web   2502305   2   2
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   2   3
Web   2502305   4   1
Web   2502305   3
Web   2502305   2   2
Web   2502305   2
Web   2502305   4
Web   2502305   2   3
Web   2502305   4   1
Web   2502305   1
Web   2502305   5   5
Web   2502305   5
Web   2502305   1   2
Web   2502305   5   5
Web   2502305   1   2
Web   2502305   2   2
Web   2502305   2   2
Web   2502305   1   2
Web   2502305   2   4
Web   2502305   5   5
Web   2502305   2   2
Web   2502305   3   4
Web   2502305   4   3
Web   2502305   3
Web   2502305   4   3
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   3   5
Web   2502305   3   5
Web   2502305   5   4
Web   2502305   4
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   2   2
Web   2502305   4
Web   2502305   4   4
Web   2502305   3
Web   2502305   4   4
Web   2502305   2   1
Web   2502305   4
Web   2502305   4   3
Web   2502305   3   2
Web   2502305   4   5
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   2   1
Web   2502305   4   3
Web   2502305   1
Web   2502305   1   1
Web   2502305   5
Web   2502305   1   1
Web   2502305   1   4
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   2   3
Web   2502305   2
Web   2502305   5   5
Web   2502305   3
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   4
Web   2502305   4   3
Web   2502305   1   2
Web   2502305   1   1
Web   2502305   5
Web   2502305   2   5
Web   2502305   3   5
Web   2502305   1   2
Web   2502305   5   5
Web   2502305   3   4
Web   2502305   2   2
Web   2502305   1   1
Web   2502305   5
Web   2502305   5   5
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   2   2
Web   2502305   1
Web   2502305   1   1
Web   2502305   2
Web   2502305   3   3
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   1
Web   2502305   2   3
Web   2502305   1   3
Web   2502305   1   1
Web   2502305   1   2
Web   2502305   1   3
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   4   5
Web   2502305   4
Web   2502305   3   3
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   5
Web   2502305   2   1
Web   2502305   3   4
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   2   4
Web   2502305   2   3
Web   2502305   1
Web   2502305   3   3
Web   2502305   5   5
Web   2502305   3
Web   2502305   3   3
Web   2502305   4
Web   2502305   1
Web   2502305   4   5
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   4
Web   2502305   5   5
Web   2502305   3   5
Web   2502305   3
Web   2502305   5
Web   2502305   2   4
Web   2502305   4   4
Web   2502305   4
Web   2502305   2   3
Web   2502305   5
Web   2502305   4   3
Web   2502305   1   1
Web   2502305   5   4
Web   2502305   1   3
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   4   3
Web   2502305   4
Web   2502305   1   3
Web   2502305   1
Web   2502305   2   4
Web   2502305   5   4
Web   2502305   4
Web   2502305   2   2
Web   2502305   1   2
Web   2502305   4   3
Web   2502305   4   3
Web   2502305   3
Web   2502305   4   4
Web   2502305   2   4
Web   2502305   4   2
Web   2502305   2
Web   2502305   3   3
Web   2502305   4   5
Web   2502305   1
Web   2502305   5   4
Web   2502305   5   5
Web   2502305   4   3
Web   2502305   1
Web   2502305   1   1
Web   2502305   5   4
Web   2502305   2   3
Web   2502305   1   3
Web   2502305   1   2
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   5
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   3
Web   2502305   4   4
Web   2502305   5
Web   2502305   4   4
Web   2502305   5   5
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   2   3
Web   2502305   5   4
Web   2502305   1   3
Web   2502305   4
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   2
Web   2502305   3   3
Web   2502305   5   4
Web   2502305   4   4
Web   2502305   2   4
Web   2502305   1   1
Web   2502305   2   2
Web   2502305   3   4
Web   2502305   1   2
Web   2502305   1   2
Web   2502305   1   1
Web   2502305   2
Web   2502305   4   3
Web   2502305   1   3
Web   2502305   4
Web   2502305   4
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   2   1
Web   2502305   2
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   1   2
Web   2502305   4   3
Web   2502305   4
Web   2502305   3   2
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   3   4
Web   2502305   3
Web   2502305   5   5
Web   2502305   2   1
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   5   5
Web   2502305   4   3
Web   2502305   3
Web   2502305   4
Web   2502305   1   1
Web   2502305   2   3
Web   2502305   5
Web   2502305   1   3
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   1   3
Web   2502305   3   3
Web   2502305   5   5
Web   2502305   1   3
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   2   1
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   4   5
Web   2502305   5
Web   2502305   5   5
Web   2502305   4
Web   2502305   5   3
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   2   4
Web   2502305   3
Web   2502305   3   3
Web   2502305   5   4
Web   2502305   3   3
Web   2502305   5
Web   2502305   5   4
Web   2502305   1
Web   2502305   5
Web   2502305   4   5
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   3   5
Web   2502305   4
Web   2502305   1   2
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   4   2
Web   2502305   1   2
Web   2502305   4   2
Web   2502305   5   5
Web   2502305   1
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   4   5
Web   2502305   4   4
Web   2502305   4   5
Web   2502305   5   4
Web   2502305   4
Web   2502305   3   5
Web   2502305   1   1
Web   2502305   3   4
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   2
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   1   3
Web   2502305   4   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   3   4
Web   2502305   2   3
Web   2502305   5   4
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   1   4
Web   2502305   4   4
Web   2502305   4   5
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   3   4
Web   2502305   2   3
Web   2502305   1   5
Web   2502305   2   4
Web   2502305   4
Web   2502305   4   3
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   1   4
Web   2502305   3   2
Web   2502305   5
Web   2502305   1   3
Web   2502305   3   4
Web   2502305   1
Web   2502305   3   2
Web   2502305       3
Web   2502305   4   5
Web   2502305   1
Web   2502305   3
Web   2502305   2   4
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   1
Web   2502305   2   3
Web   2502305   4   4
Web   2502305   5
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   2   3
Web   2502305   1   3
Web   2502305   2
Web   2502305   2   3
Web   2502305   1
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   4   5
Web   2502305   4   2
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   5   5
Web   2502305   4
Web   2502305   1
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   5   5
Web   2502305   1   1
Web   2502305   3   1
Web   2502305   5   5
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   2   4
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   5   4
Web   2502305   4
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   1
Web   2502305   4   3
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   5   5
Web   2502305   4   2
Web   2502305   1   1
Web   2502305   1   2
Web   2502305   5   4
Web   2502305   3   3
Web   2502305   2   2
Web   2502305   3   3
Web   2502305   1   2
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   4   3
Web   2502305   4   5
Web   2502305   4
Web   2502305   4   4
Web   2502305   5
Web   2502305   1   1
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   3
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   4
Web   2502305   5   5
Web   2502305   3
Web   2502305   2   3
Web   2502305   2   3
Web   2502305   4
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   2   3
Web   2502305   5   3
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   2
Web   2502305   3
Web   2502305   2   4
Web   2502305   3   3
Web   2502305   2
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   5   3
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   2   1
Web   2502305   3
Web   2502305   5   4
Web   2502305   4   5
Web   2502305   2   3
Web   2502305   4   5
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   5   5
Web   2502305   2
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   4   3
Web   2502305   3   3
Web   2502305   5   3
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   3   1
Web   2502305   3   3
Web   2502305   2
Web   2502305   4   3
Web   2502305   2   4
Web   2502305   2   3
Web   2502305   2   1
Web   2502305   1   1
Web   2502305   4   5
Web   2502305   1   5
Web   2502305   4
Web   2502305   1   1
Web   2502305   1   2
Web   2502305   3   3
Web   2502305   1
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   5   5
Web   2502305   2   3
Web   2502305   2   3
Web   2502305   5   4
Web   2502305   5   5
Web   2502305   4   3
Web   2502305   1   3
Web   2502305   3
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   4
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   3   2
Web   2502305   4
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   5
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   1   2
Web   2502305   1   2
Web   2502305   2   1
Web   2502305   1   2
Web   2502305   1   3
Web   2502305   2
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   5   4
Web   2502305   3
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   4   5
Web   2502305   3   2
Web   2502305   3   2
Web   2502305   2   1
Web   2502305   3
Web   2502305   4
Web   2502305   4   3
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   1   2
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   4
Web   2502305   5   5
Web   2502305   4   4
Web   2502305   2   1
Web   2502305   1   1
Web   2502305   5   3
Web   2502305   4
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   5
Web   2502305   5
Web   2502305   1   2
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   4   5
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   4   3
Web   2502305   3   4
Web   2502305   4   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   2   5
Web   2502305   1   3
Web   2502305   1   1
Web   2502305       5
Web   2502305   1   4
Web   2502305   4   3
Web   2502305   4
Web   2502305   3
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   2
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   3   2
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   1
Web   2502305   3   3
Web   2502305   3
Web   2502305   2   2
Web   2502305   3   3
Web   2502305   3   2
Web   2502305   2   2
Web   2502305   4
Web   2502305   1
Web   2502305   2   2
Web   2502305   1   2
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   5   5
Web   2502305   4
Web   2502305   4
Web   2502305   1   1
Web   2502305   4   2
Web   2502305   2
Web   2502305   2   1
Web   2502305   4   4
Web   2502305   4
Web   2502305   4   5
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   5   5
Web   2502305   4   5
Web   2502305   5   5
Web   2502305
Web   2502305   4   4
Web   2502305   2   5
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   3   4
Web   2502305   2   2
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   2   2
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   5   5
Web   2502305   5
Web   2502305   2   2
Web   2502305   2
Web   2502305   3   2
Web   2502305   3   2
Web   2502305   3
Web   2502305   3   3
Web   2502305   3   5
Web   2502305   2   4
Web   2502305   4   4
Web   2502305   3   1
Web   2502305   5   5
Web   2502305   5
Web   2502305   4   4
Web   2502305   2
Web   2502305       4
Web   2502305   2   3
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   2   2
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   4   4
Web   2502305   2   1
Web   2502305   4   4
Web   2502305   3
Web   2502305   4   5
Web   2502305   4   5
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   4
Web   2502305   2   2
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   3   4
Web   2502305   3
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   4   5
Web   2502305   3   3
Web   2502305   1   1
Web   2502305   4
Web   2502305   5   3
Web   2502305   3   4
Web   2502305   2   4
Web   2502305   2   2
Web   2502305   3
Web   2502305   2   2
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   3   2
Web   2502305   4
Web   2502305   1   1
Web   2502305   3   5
Web   2502305   1
Web   2502305   5   5
Web   2502305   5
Web   2502305   2   3
Web   2502305   2   2
Web   2502305   4   5
Web   2502305   1   4
Web   2502305   2   1
Web   2502305   5
Web   2502305   2   2
Web   2502305   2   1
Web   2502305   2   2
Web   2502305   5   5
Web   2502305   3   3
Web   2502305   4
Web   2502305   2   2
Web   2502305   2
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   3   3
Web   2502305   5   5
Web   2502305   4   2
Web   2502305   2   3
Web   2502305   2   4
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   1   2
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   3   4
Web   2502305   4   4
Web   2502305   3
Web   2502305   4   5
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   3
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   4   2
Web   2502305   4   2
Web   2502305   3   5
Web   2502305   1   1
Web   2502305   3
Web   2502305   2   3
Web   2502305   2   2
Web   2502305   5
Web   2502305   4   4
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5   NRC Help Desk (415-1234)
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3   NRC Help Desk (415-1234)
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2   NRC Help Desk (415-1234)
3   NRC Help Desk (415-1234)
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3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
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3   NRC Help Desk (415-1234)
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3   My Training Coordinator
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3   My Training Coordinator
2   NRC Help Desk (415-1234)
3                       Again,
My Training Coordinator if navigate away from the form, lo
My Training Coordinator
4   My Training Coordinator
My Training Coordinator
3
3   My Training Coordinator
My Training Coordinator to contact my training coordinator to
My Training Coordinator
1
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
NRC Help Desk (415-1234)
4                       no instructions for use of how to fill out a
NRC Help Desk (415-1234)
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4                       Process
NRC Help Desk (415-1234) is difficult to understand, the for
My Training Coordinator
3   My Training Coordinator
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3
4                       I had to have nrchelp@plateau.com)
iLearn Help Desk (866-572-8663 orhelp the one and only time
2                       Because the system does not save basic p
My Training Coordinator
3   Job Aids
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
I haven't used this feature yet
NRC Help Desk (415-1234)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3
My Training Coordinator
3                       The form shouldn't be just an image of
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) th
4
1                       This form just does not make logical sens
NRC Help Desk (415-1234)
4   My Training Coordinator
2                       I've been kicked out of SF182 forms seve
NRC Help Desk (415-1234)
3   My Training Coordinator
2                       The
My Training Coordinator individuals needed for approvals was
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4                       All the needed information should be rea
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
NRC Help Desk (415-1234)
1                       Very complicated
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
My Training Coordinator
NRC Help Desk (415-1234)
2   My Training Coordinator
3   NRC Help Desk (415-1234)
NRC Help Desk (415-1234)
1                       The system didn't allow me to save info
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) p
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator

1   My Training Coordinator
5   NRC Help Desk (415-1234)
My Training Coordinator
5   My Training Coordinator
My Training Coordinator
4   NRC iLearn System Administrator (415-2017)
5   NRC Help Desk (415-1234)
NRC Help Desk (415-1234)
5   My Training Coordinator
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   NRC iLearn System Administrator (415-2017)
NRC Help Desk (415-1234)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   NRC Help Desk (415-1234)
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       seem
My Training Coordinator cumbersome to me
2                       No explaination for the information that
NRC Help Desk (415-1234)
My Training Coordinator
3   My Training Coordinator
3                       unless I go or nrchelp@plateau.com)
iLearn Help Desk (866-572-8663into ILearn I don't know the st
NRC Help Desk (415-1234)
NRC Help Desk (415-1234)
NRC Help Desk (415-1234)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5
My Training Coordinator
My Training Coordinator

4   My Training Coordinator
3
4   My Training Coordinator
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
My Training Coordinator
My Training Coordinator
2                       very complcated form, many of the space
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   NRC Help Desk (415-1234)
4   NRC Help Desk (415-1234)
My Training Coordinator
NRC Help Desk (415-1234)
NRC Help Desk (415-1234)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
Haven't used nrchelp@plateau.com)
iLearn Help Desk (866-572-8663 orthat feature.
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC Help Desk (415-1234)
My Training Coordinator
1                       Form
My Training Coordinator 182 is not logically designed.
3   My Training Coordinator
2                       The
My Training Coordinator process took a long time and the pat
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   NRC Help Desk (415-1234)
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       The program appears to support the form
NRC Help Desk (415-1234)
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
My Training Coordinator
2                       Again,
My Training Coordinator the form is harder to work with th
My Training Coordinator
1                       The iLearn does not seem to provide any
NRC Help Desk (415-1234)
3   My Training Coordinator
4   NRC Help Desk (415-1234)
3                       The form is much too complicated and it
NRC Help Desk (415-1234)
NRC Help Desk (415-1234)
1   Job Aids            (2) It is VERY difficult to know which box
My Training Coordinator
Can't say, as I nrchelp@plateau.com)
iLearn Help Desk (866-572-8663 or have not taken any externa
5   My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
My Training Coordinator
4                       It isnt
NRC Help Desk (415-1234) very user friendly, way too many b
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       See #1, above. I find the
NRC iLearn System Administrator (415-2017) form to be com
5   NRC Help Desk (415-1234)
2   My Training Coordinator
3   My Training Coordinator
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   My Training Coordinator
3
NRC Help Desk (415-1234)
2                       Too
My Training Coordinator cumbersome.
NRC Help Desk (415-1234)
2                       As mentioned above, I'm a senior engine
My Training Coordinator
My Training Coordinator
4   My Training Coordinator
5   My Training Coordinator
2                       It would be better if you could save parti
My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   NRC Help Desk (415-1234)
2                       The
My Training Coordinator form is confushing, and it's not clear
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       It contains fields that we are told not to u
My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   NRC Help Desk (415-1234)
My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4                       Changes
NRC Help Desk (415-1234) in supervisors slow down the pr
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
My Training Coordinator
2                       process
NRC Help Desk (415-1234) for withdrawal from course after
1                       Don't understand it's use or coordination
NRC Help Desk (415-1234)
4   NRC Help Desk (415-1234)
3                       Manually entering approval routing is cum
My Training Coordinator
5   My Training Coordinator
3   My Training Coordinator
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3                       Confusing
My Training Coordinator
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
NRC Help Desk (415-1234)
2   My Training Coordinator
Have
NRC Help Desk (415-1234) not had to use it yet.

My Training Coordinator
4                       I find it difficult when a course has been
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) c
3   My Training Coordinator
3   NRC Help Desk (415-1234)
1                       Difficult to manuever in, times you out to
My Training Coordinator
1                       This whole iLearn system is a waste of tim
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       I'm
My Training Coordinator not sure what information is suppose
My Training Coordinator
1                       Everything about I Learn is difficult
NRC Help Desk (415-1234)
3   My Training Coordinator
My Training Coordinator
2                       The request for confirmation of course co
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
My Training Coordinator
2   My Training Coordinator
My Training Coordinator

4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   My Training Coordinator
5                       This is one of the few things that works in
1   NRC iLearn System Administrator (415-2017)
2   NRC Help Desk (415-1234)
3   NRC Help Desk (415-1234)
2   My Training Coordinator
My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   Job Aids            It is difficult to use, and the error messag
3   My Training Coordinator
My Training Coordinator
2   NRC Help Desk (415-1234)
I haven't used it.
My Training Coordinator
2                       System logs out too quickly without savin
4   My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
NRC Help Desk (415-1234)
5                       One recently submitted (Oct 2009) got lo
NRC Help Desk (415-1234)
My Training Coordinator
4   NRC Help Desk (415-1234)
4   My Training Coordinator
3   My Training Coordinator
1                       see
My Training Coordinator above its the worst part of Ilearn
My Training Coordinator
1   My Training Coordinator
4                       The
My Training Coordinator form is complicated, but process wor
3   My Training Coordinator
3   My Training Coordinator
3                       Some
My Training Coordinator of the questions are not applicable
The system continues to call for evaluatio
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   My Training Coordinator
1   My Training Coordinator
3   My Training Coordinator
NRC Help Desk (415-1234)

3                       It would
NRC Help Desk (415-1234) be beneficial if the training form
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
My Training Coordinator
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
NRC Help Desk (415-1234)
3   My Training Coordinator
My Training Coordinator
2   NRC Help Desk (415-1234)
My Training Coordinator
3   My Training Coordinator
My Training Coordinator
1                       There
My Training Coordinator is not direct link to the travel it cr
1                       Often
My Training Coordinator need to re enter the data over and
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   NRC Help Desk (415-1234)
3                       SF 182: Not bad, but not the most conve
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   My Training Coordinator
2   Job Aids            The request process works overall but fill
NRC Help Desk (415-1234)
2   My Training Coordinator
5   My Training Coordinator
3   My Training Coordinator
4   My Training Coordinator
2   Job Aids
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC Help Desk (415-1234)
2   My Training Coordinator
3   My Training Coordinator
2   My Training Coordinator
2
1                       Many
My Training Coordinator reason to be dissatisfied. One exam
5   My Training Coordinator
My Training Coordinator
My Training Coordinator to stop filling out the form to get fur
Have
My Training Coordinator not used.
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       on line form is hard to use &amp; poorly
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
1                       very
My Training Coordinator cumbersome
4   My Training Coordinator
2                       I do not do this often enough, so each tim
1                       Needs to fit on one page instead of havin
iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC Help Desk (415-1234)
In order of
preference, where
are you most likely
to go for iLearn
rank from (1) Most
Likely to (5) Least
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)        Needs better browser compatibility. I got through half a test and couldn't complete an item because it d

t submitted a Form SF 182 through iLEARN                                     Since iLEARN was implemented, I have
A couple of course completions have not been recorded. only taken online cours
I wish having a a way that didn't show up for when in fact I
I've been wrongly noted forthere wascourse to beI notified if certain class schedules

Where's the beef? Or should I to navigate through the system. Need to include the
OMG! I need a walking cane and dog to navigate through this!!!are my course completion dates?

errors.
fusing. This function is very poorly designed.could be much more user friendly. ilearn training registration is unnecessarily confusing.
63 or nrchelp@plateau.com)
up.                 System keeps locking up.
System keeps lockingCourses indiacte no shows even though email notifications went out from BC, Depu
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
My Training Coordinator, iLearn Help Des
NRC Help Desk (415 1234)iLearn Help De
63 or nrchelp@plateau.com)

tor (415-2017)
System is not intuitive. Would apprecviateThe system is not pop up windows for guidance. course in the
used it yet, but hear from other people it is a confusing process.             some job aids of that intuitive; its hard to find a
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                               It takes a while for completion of some of the courses to be corrected or appear in

is not intuitive on where cases the leanring
In many
ult to navigate and the 20 minuteIttime limit can be difficult. things are located. has not been captured.

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
User ID is not a useful term for reminding us that you want ou
The info that came up in advance was not helpful. The info after completion was a
63 or nrchelp@plateau.com)
Slow and confusing Courses I completed don't always show up outside of local office.
Not very user people
Outstanding help within our office from our HR staff. Difficult to get a hold offriendly.as completed until we call someone in H
size is unreasonably small, and difficult to read.
I have not asked for assistance.         I have not accessed my learning history in iLearn.
63 or nrchelp@plateau.com)
It's the form. The student should not have get to a system tha
tions are non existent and the information is difficult to find in order to fill out idiotic to have yet another password to to do this. previou
have every detail of the required inforelate couple of tries to get where Ithis function into use, rather th
Omissions can andI've had come back, the with was first lost.
rience has been that when I don'tChoices are not always intuitive likelytake aneed tolittle experience original infoto be. more experience w

63 or nrchelp@plateau.com)                            Completed courses are not always documented.Certificates ae not always documem
No                                          Too complicated. Inadequate help desk
Office LNO not helpful clear instructions Been getting a "verification notice" repeatedly no help when asked how to complet

HAven't tried.                            Occasional to get anything done. master the system.
Still haven't Sometimes the sequence of activities is ended up
A number of keystrokes needed issues with getting course completion certificates printed. I've not intuit
63 or nrchelp@plateau.com)

repeated requested for submit completion documentation courses are also captured automatically, and repeated requests of staff cause
Basic searches consult with iLearn yields fully indication that anyone into iLearn. We on those courses w
The NRC has representatives. iLearn should not Itrulylooking for. still tasked shou
list that includes the course am working are
As an inspector, I have little time to for courses usually yet to a No incorporate all training isbe a complicated program. It with
63 or nrchelp@plateau.com)                               Some courses are still listed the annual I do not have the writes These them be
Not easy to find courses. Specifically hard to find as open andtraining courses required.to close shouldeve
Most useless piece ofItthe are good at blame game passing the buck to the agency's IT contractor
is software
Absolutely useless and totally unfriendly. Theyalways such a hell to get the history of learning entered in the system i.e CSC
have performed several training courses. or no did not accurately reflect. This
Information is of which
ion can not be added to the system fast enough to get Iapprovals and to take thetrainings for limitedILearmuse to my management as it do
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)        Overall, I can take or leave the entire ilearn system. It's a bit more user frienly than it was during the ini
information about a Too cumbersome to the the course. Evenhave to show want.
and was not given credit in the system. after what I my ce
Unless I know all the I completed INFOSECcourse, I do not have find confidence thatIi'll find registration, I
Almost never correct. We constantly have to followup with people as to why they

not all requried training I have to take is in iLearn, such as annual access training.
tor (415-2017)
More and half of that the "Back Button" doesn't work is very frustrating
Courses are hard to locate, than the factthe time it doesnt record that I have completed a course.
tor (415-2017)

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
Again, get correct answers.               This system is that make it easy to nothing seems hard to It
It seemed to take a while tonothing seems intuitive; items aren't given namesvery user unfriendly; understand; it'sintuitive.kn

Again, it problems user friendly. You havecourses "missed."user can not It found, for search by for item
I have               a system is not I have received credit or 56 hour descrip
Training staff voiced the sameis not very I voiced.had numerousThecourse number thatfriendly. beis difficult to searchcourses I

Very hard           Course completion hit form does a supervisor I can
n screen do not fit and printing is awkward. to figure out where things are.is182or miss. Asnot fit the screen. not get a clear printout of a
Tres bien              Swell               Good                  Nice

signitures are obtained, other paperwork is required to do the same things, ie much communications

There are times when I can not search and find a particular co
The system never works the classes to contact for help. course completion there is always have to ca
don't know who     The put on the
Unless you are a training coordinator, you Halfproperly. are neverclasses are never available and list. Youalways a problem

63 or nrchelp@plateau.com)

tor (415-2017)
63 or nrchelp@plateau.com)
There have been some examples where the system did not accurately record comp
For managers it is difficult to find out the status of all staff when checking non completion of mandatory annual training. This
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
never heard we could get assistance                                 that are computer based don't always show up should have
the required courses it is difficult to do external training. Supervisorsafter webe abl
63 or nrchelp@plateau.com)
mes out too quickly and requires several attempts to finally get all of the information into the system.

registration for internal courses is easier than trying to comple
The NRC help desk and I learn help desk are very supportive. I was on vacation during the initial training and there were no
On numerous occassions,above
See the completion was not maintained w/in the system properly.
Within the regional offices there is no individual currently knowledgeable of the system in getting questions answered. Use o

tor (415-2017)
I have been trying to rectify several no show classes that I have still listed on my lea
63 or nrchelp@plateau.com)

It would be nice if the sign in process to ilearn used the emplo

am periodically at My issue is unrelatedOnce I what located and thewas actually attendance isthough
loss deal of follow uptofind have I need, course titles/tabs are not entirely intuitiv
ensure am my the course, the registration even shown
ly completed on external requestI in I Learn. It took aagreatfor where to go totoILearn. Ithat horrified that my coursepaid for,process is acc
I am not in ilearn often so I'm not familiar with it.

It to difficult finding things. It would be nice to view multiple screen at the same time.
Class friendly was changed from 3 full days to 1 1/2 days bac
Hard to find what you want. Need a better userschedule search engine.
63 or nrchelp@plateau.com)
I took a course Securety Awareness course was extremely difficult use and in cases even conflict by us
as very cumbersome to use whenThe Informationin February 2009...information fields are difficult to to locate, could only be found with e
Sometimes ILearn does not automatically update the course completion for on line

same                                      its usually ok
been waiting over a month for some
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                                                  It is not user friendly.
The system is cumbersome and slow. on easy way to getthere isclasses you want thecall. Too bad HR
office coordinator tries course and to the no guarentee several system will pick
No easy place to go to get assistance. TheYou complete an No lineto help but often she has to make thatexcept trial and error
There should be a section for mandatory yearly training; possi
tor (415-2017)
1) For those of us who are the same for multiple courses it w
It would be more useful to have offering dates as a viewing option in registeringwindows as the course in
See 1 to use         half the time NOT Iuser friendly.
think recorded. I suggest up stinks. Half the time I cannot fi
Very few people know howabove it properly because ititisdoes not getthe way I learn is set deleting the program because it is

it does not seem most complain hunt the system using it for a how to solve their problem.
Even after
I wasn't aware help for iLearn is offered other than through the office training coordinator.
Drilling down takes I Icalled thecourse thatYou have complete main timetoo many layers to now shows u
had one NRC help desk for help with obtaining a report, exited, so it browse cour
sub menus on the through that I since the for the seeme
My problems have never been resolved. too much time, and theindicatedto navigateeach bar don't make senseproblemconten
63 or nrchelp@plateau.com)
On multiple occasions after completing a course and printing a certificate iLearn do

It is difficult to find courses and cumbersome to register for them.

Several required annual training interface. didn't of putting in dates for a course,
given for the first reset not entered

it is very difficult to navigate.

63 or nrchelp@plateau.com)
We've been told use some button intuitive. Not all information is readily
back course completion records in in loss of not accurate, r
Information is difficult to locate. Can'tthatSystem is not on browswer, resultingiLearn are work. displayed

63 or nrchelp@plateau.com)
Very difficult iLearn every to Junk it. It is very
Difficult
I need help from somebody to useto find things.time. print certificates. difficult navigate and not user friendly. Need signific

Again, the site is not Horrible. CompletelyThe entire and cntact washave never nearly impossible. help i
of out in conventional Out training finding nformation is worked with a and site
frustrating. Execrable. I is difficult, non intuitive, more
This is probably the most annoying aspectlaidthe whole program. manner iLEarn interface god at helping me navigate the con

63 or nrchelp@plateau.com)        I believe mandatory training courses (i.e., INFOSEC Awareness, Computer Security, etc) that employees a
taken the courses, the seperate printouts came manually set
After I had set &amp;The courses were not set up properly, so I had toout all wrong

ess should be improved to coordinate approval with registration and funding so that we don't miss the deadline for taking the external cla
63 or nrchelp@plateau.com)
oving authorities should be easier to figue out who couldare.easier
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
nal training, the form does not have a save feature for the input. If you have to navigate away from the page, you lose everything you ha

63 or nrchelp@plateau.com)
security courses were hard to verify
could
bersome. no help system to indicate the expected entrys notfind if the trsining was completed by my branch members
have scrapped         not user friendly
terrible system should beno idea if information is entered correctly too difficult a system
63 or nrchelp@plateau.com)

Much worse than the previous system.

63 or nrchelp@plateau.com)

iLearn can be a little difficult to find courses that you do not know the name of.
63 or nrchelp@plateau.com)
I generally can find do courses. am a coordinator issues, but once theyrequored onback to me income
Agian I personally have had to fix immediately, the always to line course a so
They are always helpful and even if they thenot knowI the answer/hownoand at least whena week have getfind a coursesfor tim
63 or nrchelp@plateau.com)
The pages within the and navigation requires
Registration should to accomplish a task.
Our i learn training coordinator are clumsyOffice is very helpful. too many clicks also indicate how many times a year the c

It the registration (using \$.)
.
e not but it was frustrating when I inputted the cost of is not recording the hours.and it deleted all of the information

63 or nrchelp@plateau.com)

Hard to find course critique, but was informed by training coordinatoridea. it iLearn. was not updated.
After to answer the Comment section is a great that Others should 182. A remin
critique for 182 traing I noticed my history
My trining coordinator does a good job, but hascompletingmany unnecessary questions regaridng was on the SFalso include it
menus for on helpdesk to find required classes, get credit classes open for >45 minutes in exact for the c
Ridiculous that we have to leavefind for completed classes, and be notified when J
Difficult to a program even
Why do we need to waste time moving between pages/topics are sometimes not intuitive. with search unless order titles are

still could emails not sure why I I am satisfied
keep getting course verificationbe more user friendly butkeep getting them
Not easy of follow. Too complicated. Requires too
not not accurately capture courses taken. Terrible system.
Terrible system.
ally easy to follow. Too many fields. Titles to fields areDoesintuitive. Terrible system.many mouse clicks. And much, much more. Terrible
Not user friendly                             Not user cources taken
does not capture some on linefriendly and cumbersome passwork... should use net
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)

It's not very easy to for comments on iLearn not veryrequested of and/or that you have been a has to s
While the report is accurate, again, it is difficult to read. There should be wait liste
requested course to know which course you should be be
Several months ago, there was a request determine if you haveIt'sthat wasaintuitivedate all the offices. To date, therewaysign

Often it takes several months for the course completion record to be udpated. I too
when choosing the various authorizing officials.
is cumbersome to use especiallyIt is not easy to get to your learning history.
attempted this as I have only been here 4 weeks.      Can not print completion certificates due to system errors. Error unable to load or
Difficulty identifying when and where courses are to be held
The time and location of the training is confusing. All training lists New York, which is not relevant. Noti
63 or nrchelp@plateau.com)
This is terrible; failures to show completion; failure to print certificates; multiple re
63 or nrchelp@plateau.com)                             Training course completed July 31, 2009, was never reflected in my record.

Not intuitive and various issues in does not recognize function.that you online courses.
constantly problematic. Also, the fact Also, the drop auto boxes are problem
This search
that its a drop down and scroll and that is the only wayItto get to it isterms of the is fine. when I have takencannot downfill boxes is confusin

ure should have "saving" capability.                    Many, if not most, of our employees' completion of INFOSEC did not automatically
It would be nice to have the list of coursesIt to take any external training. Can't thisto view atto betime,
available presented differently and able be made one a lot
ueling to complete the SF 182 in iLearn, that it discourages you from wanting is too time consuming to register for a class in iLearn, espec

63 or nrchelp@plateau.com)                                                     Too often I have had classes cancelled at the last minute.

the iLearn Help Desk, they I wantof take, All of the notes youto fillback 182,in "training speak" ratheris on
At least one me get logged findbut And get is fixare the process for just nor tha
I can't in, NRC courses in a showing as completed, isn't the
The one time I called Even if I know what course helpedtothe "mandatory" it. that doesn't nota stupidinformation the paperw
63 or nrchelp@plateau.com)                                course. print out bar was not accessible.
Difficult to access theCould notNext page the certificate of completion.
63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)

N/A                    N/A                    N/A                    N/A
63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

ally get verification messages, even after I've completed the verification form. System is not very flexible for changes to class dates, locati

as
as above, weak supportabove                                     System is unwieldy and requiring navigate. Very counter intu
Completed online courses often do not post, difficult tomanual intervention

tor (415-2017)

is, complicated to find my own registrations and listed appropriately,the status on approvals. The only w
My information seemsdon't have way a checkto do next there
I to be to figure out what however of processes.
Too often the answerToo"That's just the way iLearn does it." Frankly, iLearnais notto user friendly system. seems to ALWAYS
It is not always clear where you need Also, I your next selection. external training yet at the trainings.
I have not idea that for Also when you look so I can not spea
It would be very helpful to have a iLearn tutorial in system.to makehad no registeredyou needed to use for external content of
There are a few and I can questions from my not been answered.
I have reqested schedules for classes itemother not deletethat have learning plan and when I sign up for a class that I have to
Cumbersome, not at Printing completiontypes of trainingnot at all intuitive, looks
all intuitive, to the certificates is not at all
Cumbersome, I
ifficult to complete as it asks for too much information not relatedlooks and feels outdated.seek. easy or quick. and feels outdated.
ould be an easier way to change the date of a course other than going through the whole approval process. Sometimes your supervisor w
63 or nrchelp@plateau.com)
I think it would be a great service if the correct location of the class and the individual that is in charge of that class was alway

No reciprocal links exist on the site.
Struggled on how to "tough it out"!
Seriously? Most folks I ask just shrugs their shoulders and sigh, correctly log off after printing. I wasn't sure if I did it correctly
times our much more often than necessary. Is there really pe

Non intuitive; wouldn't find stuff; difficult in discern whatid retrieve function doesn't work.
Not all there. often. Lousy. training is required.
If it was designed better, assistancedifficult tobe need asAn item to theThe user plan, though completed, keeps appearing in th
ver used this application.

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                                Multiple courses are confusing

There are numerous classes that are never offered the catalo
list every class that is available off site and requires a SF 182 is pointless. The form works fine, but I would remove any class inand haven'
Might I had completed site refresher training.
Region II did not know that be useful to provide course descriptions in the registrat
63 or nrchelp@plateau.com)
oo long and to prone for errors.
The course information does not always get posted.
63 or nrchelp@plateau.com)
What assistance    Extremely hard to find the classes that you are looking for even when you know the name and number
Not user friendly. Not clear on where to theshow when you have completed courses. You must go to th
iLearn the not always detailed information on courses.
When we ask for help, don't ALWAYS assume it'sdoesuser not findsystem. The training coordinators could be a little more hel
63 or nrchelp@plateau.com)

Non intuitive/not clear.                     Regsitering for SF 182 training is the worst. System times out/

t used this feature                                     Does ilearn have a record of all training employees have taken since they came to w

have support document a nuclear medicine course in Houston did not show up a
m was tough for me to figure out without help. Maybe Thereawas a long time thatthat explains some of what that all means would be help
It takes use. I don't need assistanceproblemsoverly cumnbersome tool I need a better tool.integrity wh
encountered using an printing out the completion certificate for the
iLearn is too cumbersome to considerable Ieffort to find things in iLearn. It is so cumbersome that I don't use iLearn except mo
63 or nrchelp@plateau.com)                                                    This system is not user friendly.
63 or nrchelp@plateau.com)                              It took a while for one of my completed courses (INFOSEC, I think) to be credited as

The system will lose my training completion information, causing a search and find
Completion of training activities such as Information security training has not recor
The system is this survey. My namestill too easyI register for abut the systemwelcome the opportunity sy
intuitive. It is is Richard Dudley, back on course and it isstill at times does of the tI
When is adequate the 12E16.           subsequently cancelled,
I do not want to be anonymous on still notThe learning history printoutto hit NRR/DPR, O browserIand get booted out not reco
Movement among pages is counter intuitive. for what can be placed like web application, but the page
coordinator for choices The application seems in the course However, even she se
I was able to obtain help from my training The selection of the SF 182 external training requestaportion. completion column is

Confusing and cumbersome! e mailed the training people at PDC who record is mail to someone who ev
It was I             It is it should have been to sent It e difficult of a 'outside' co
Finding the help line was impossible. eventually more difficult thancumbersome and confusing. ancompletionto find the cours
The entire interface and placement ofDesk, and they referred me to iLearn help. After elaving a message
Why or why do items to print out your difficult history in This to view it? If the
The one time I tried to obtain help, I first went to the Helpyou hveis un intuitive and learinginto master. orderis an especially a

always tells you administrator better, but Please make a LOT you AREthinktraining coordinator?! here
It's doing part of thisseveralto be thestill do not Ishow as "complete"who understan
needs courses "Search" the the only one and must be e
The iLearn help desk Oh my lord...theto contact your training coordinator. What ifeasier. area more specific i.e., "ClickNot ve
Sometimes it is hard to find It took me that youfour times before that get the correct information so t
I frequently have at least are let them know
ly had to use the SF 182 form once and it was very confusing.the courseto call PDC tolooking for. I couldmy course has not been recorde

63 or nrchelp@plateau.com)                               Took course and the system doesn't show it as complete even though I followed t
Form isn't easy to nagivateathrough. Need to be able to save a form and return to it to complete.
63 or nrchelp@plateau.com)         The interface is not very user friendly in ilearn and could be enhanced significantly....
Not as friendly to just browse. Sometimes it can be hard to find the course without the title.

d; but not very obvious/clear                           slow                 very
very good; but can still use some streamlining good; but can still use some streamlining

The is not page should be visible.
to complete because the entire page entire shown on our monitor. We often finish to be told that certain items were not completed. It i
Didn't use.                                                     Overall, has lots of little nuances that make it that make it a li
Copy of previous comment: Overall, the software the software has lots of little nuancesa little inconven
I'm not sure how timely it should be updated, but I would expect it to be less than a
Navigating the menus is not as intuitive as it looks.
Sometimes there coupling be course letter designation courses offered outside th
Suggest that consideration be made to appear tothe delays in entry of data forwith the categories in iLea
The NRO poc is somethings hard to get in touch with. There needs to be a way to get others trained in iLearn, especially whe

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
I was somewhat disappointed that I had to wait until I could si
line, I sign in, I have not help desk number handy. my that I am required to take, not readily either h
Concerning
When sought help onWhenzero satisfaction. Noreadily found the list of courses required on line training: not smooth found c
It is difficult a locate completion. you are looking almost 8 months before it showed completion and th
the courses There seems to be they are person to in the resolve iLearn issues. N
It took months of haggling to get tocourse For one course I took, it was for no centralnot always call to category you think they
local HR regarding it hard to view some training videos
When contacting theDesktop size makesiLearn issues, my questions were promptly answered.
When you use the normal back button, the page does not refresh properly.

The "next" buttons were how inconveniently was difficult at first. It be gotten better, now that to us
As a contractor, getting the information aboutoftento access iLearnlocated, and seemed tohas the only way to navigatethethe

Finding a that the form is not easy to fill out
min for iLearn and hear a lot of complaintsclass by number is not easy to complete.

The message that told me that I had to do the training did not
One of Can never get based often losesfor information from numbers listed. I have cancelled no notice
System platforms information navigate through. Classes get ever experienced.
Who is responsible for this? the worst Webaccurate or detailedDifficult to and completion data. Very disturbing especially wa
iLearn would better derve staff if all required trining was auto
Not being able to navigate BACK <= is a significant issue.

63 or nrchelp@plateau.com)
The language but she has always responded quickly and comp
I have only required/obtained assistance from the NSIR Training Coordinator,on the emails is somewhat confusing. Especially

Courses are not fill itI'm a Can't do a report to find a Example,class done by of '08 Security history. can r
in working with iLearn to get IT security NSIR's Information into my course list
do, can't start and save in case I need more info tolisted out. manner that makes sense. course I took in the fall those in my office so I isTher
tor (415-2017)
sone courses are hard to find

it is very difficult to arounda course that waslike theshould be found out that the CFO personnel re appr
I took and get to find fully one above where I was programmed in get approv
workflow
We have been consistently given the run figure out whereanswersthingsapproved. I automatically told to re enter, to avoid iss
my technical assistant. friendly with one exception... staff that not all the with one exception... registeri
It                   iLearn my navigating the site to register for external training
I get assistance from iLearn is relatively user is my understanding from is relatively user friendly annual refresher training show

63 or nrchelp@plateau.com)
It is almost impossible to locate courses you know you want to take in order to sign up for them.

There is a to #1 and Difficult to navigate; e mail called PDC to are confusing. Proc
#3 in my
There is no ease of obtaining assistance; please referno show entryabove. learning history. Iconfirmations cancel the course on
It is end difficult to find commonleaving the not know their to them. to receive a title. There are also
It is courses one does real hassle of it registration simply works, but there are se
For the online course and fail
The training coordinatorsoftenup fencing iLearn issues, ifto complete anmajority ofexact number or course completion mark.
63 or nrchelp@plateau.com)                                                   sometimes does not record at end of session to print certifica
site is difficult to navigate and find what you are looking for

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                             for most users, limit the choices to what
None
Big page not needed Printing certificates should be that hard. is needed.
tor (415-2017)
Why is it necessary to logsystem is, in mysysteman individual is loggedbrouse the course catalog? I woul
The ILearn help system is adequate.                                Once before being able
The into the ILearn experience, accurate. to into the system the registration p
63 or nrchelp@plateau.com)                                                     The site doesn't do a very good job of showing what training h
has iLearn system is Some completed courses never system in iLearn. Some on line are useless and co
Some courses are nearly impossible to find.
The iLearn help desk The been very useful.not intuitively design.The iLearn appearssends out messages that courses have to be
Navigation in iLearn is generally can The System generated emailsclearly organized; completed in theca
My learning history iscatalog of courses is problem with I have some topic level s
complete and captures have unclear system quickly.
iLearn help staff are usually friendly and helpful, and Ipoor.usually resolve a technicalnotthe coursesthesubject lines and provid
date.
It is not always up to We should be able to search for different courses using the co

63 or nrchelp@plateau.com)

Sometimes it takes a long time for compeleted courses to appear as completed.
The disp[lays of information available a system which with them onthe user has a familiarity More than
Well, how it needfulk to consult cannot and slow to respond.desireable or useful f
System friendly. Unless a mmore than
Regional staf is helpful. However, the system makes about are not useris awkward talk with its own components? with the sys
iLearn can be certificates and getting the correct completions
I have had some problems printing a challenge to engotiate. I was on Leave of Abse

problem, I've had to only course that required so long, I have2009 site things on my
been classes. the I've place
every time I've had a clunky. It's difficult to find supposedlydidn'tmyself up wasWhenno idea access training lesson plan, I can'
63 or nrchelp@plateau.com)                                                       not real user friendly
be entered in this form. I need to we cannot page in ordertime to update the status to to finish it later
Sometimes the sytem takes too much of the form in case I believe the navigation
a lot of information that needs to If I hit the "Back" button, However,refresh the save the draft to see the contents.we have"training comple

ease of navigation does not always computeralways resultalways resulted prompt response for of syste
completion it does not the course in a be found at for the registration
s been experience where input was added at the system, however,of guarantee courses hascouldconfirmationan instant notice. thecours

There seem to be recurring problems with iLearn recording completion of courses
63 or nrchelp@plateau.com)
i did not receive any training on registration in iLearn.
not a very user friendly system. trying to find courses in the library is not very useful. ultimately i just en

I wasn't able to get back to as of yet.      I have only registered
I have not required assistance with iLearn issues a main menus of courses very easily. for one or two courses, but have had no
iLearn will sometimes email you
It depends who you call. Sometimes the iLearn help desk doesn't answer. after a class has started and if you don't immediat
63 or nrchelp@plateau.com)
Way too long responce time (I am at a reactor site).
When I complete courses, many times the courses do not appear until I speak with
The navigation is confusing.I If feel of thefrom I am told easy, itI is the course the (3) but goes(3) indicate
When complete a Registration is to verify findingstates a then it that assistanc
software. Therefore never it the class which is the real loop
The issues I have with iLearn is the functionality andyou selectcoursethe catalog 'Computers' called and help desk forinto a chal
for error correction one item at a time instead of showing fields you did not complete.

Use of the "back" button to return to a previous page is not user friendly. Using the "back" button from
ons for the form should be contained in the box that is being completed, rather than in a seperate file.
old training system had a way worse. Notneed eTravel identify mandatory training.athe system but I can
that menu is great. For example, I am supervisor is also n
compared to other NRC systems (eTravel), iLearn is to find courses byway to tree, which was easier sometimes.
Of all the crap we have to deal with, this is positively the WORST. Item 6 below, none apply I go to co workers (younger one
Too many emails go out concerning completion of course, I always do it myself, but
r know if the course has been paid for without calling the vendor. Unsure of who should register for the the courses.

Some to be do not show up in (if not also history as a timely fashion.And some n
is difficult Fields impossible) in supervisor to obtain when
inputing information has many fields where the informationcourseprovidedItis unclear.the learning do not display all the informationinforo
do not log on frequently. I made is no automatic way to test
Getting a new password or being locked out is a problem if youPrerequisites are a problem, thereone password request, and

orks okay but the process of getting approval for classes is quite lengthy
It's a pain           Not consistant      It's a pain
tor (415-2017)
used this feature yet.
Whenever I try to take a mandatory on line course, it is never clear how to access it. When I go to the w
It's too
It's very confusing, I don't like the current system.hard to find the courses I need to take.
who do we ask?        hard to use                                   many have no offerings
keep getting emails asking for "verification"?

Counter intuitive andTalk about confusing.Complicated to sayis not the same hard to find the The e mai
confusing. For example: "back" option the least. Very
The e mails ...
My training coordinator doesn't know much more than I do. Learn as you goare completely illogic.as the webpage. courses.

There are no overall instructions for what The lack of clear instructions with your timesheet, but I know
this has              is where, over the older status on
Luckily I am in OIS and access to iLearn experts. been an improvement everything is hit or miss.definitions did not help.
Difficult to find courses in iLearn unless you have the course ID number.
Some of the information occasion requested assistance from courses are the us
The office training coordinator is very helpful. However on the oneconvertedI is inaccurate. When online the helpdeskcomple
63 or nrchelp@plateau.com)        It is hard to remember to use the iLearn back button.

Much better than before.                      If branch chief is out, can't get registered for class. Also, when

phone issue:1, If I am already in the NRC intranet system, will do need to use desk or user ID and pas
The iLearn help desk Biggestnumber is not readily apparent on the iLearn site. I whycall Ithe NRC help another my training coo
A course I took on site at Region III the second week of September can search com
You have to know almost exactly what you want to find something in the schedule. Youis not in my for a
It was extremely difficult to fill out the screen with the training

ou out if you do not fill the form in 20 minutes.

63 or nrchelp@plateau.com)
See comment in Item 1                                        I twice attempted to register for the Secretarial Qualification P
most user unfriendly never updated       no training available
promised that courses would be entered manually timely, but didn't happen

the information requested allowed to add
application documentation requirement be simplified. It seems that a lot ofAll staff members should beare not needed. or drop courses as

Difficult to find courses
Staff recieved only minimal training on the use of iLearn
does not print needed certificates, who actually wanted to help with issues? Repla
this is a difficult system that was not indicate implementation
difficult to navigate, what happened to the training staffdoes not automaticallyready forrequired trainin

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
1) On the opening page, I wouldout of threeaPDC courses thaticon not indicated "complete."always need
No particular issues come to mind.                             I "Learning Plan" course and get through the
I have one appreciatecan usually find myhas rather than a hyperlink; Iregistration p

tor (415-2017)
The online training classes as well 1 most classroom training have been
here is some sort of difficulty while filling out the form. I haven't filled one out for aboutas year, so I can't recall specific issues. input prop
have not automatically to find the course Learning History, re
Some online courses It is sometimes difficult been added to my I'm looking for per
has lost
not very logical or intuitive completion records, forcing me to repeat on line courses

not user only user The routine annual training requirements never appear as required training, and af
My training coordinator is thefriendly friendly part of iLearn. not user friendly
Confusing                                It's unclear whether you have been verified for training. by st
Have had to learn procedures on my own. The system was rolled out before trng coordinators were provided with step Not s
There is no way in the system for priority to be given to region
System with the system never get outsidemy navigation process. it mywhen registering for training.
Can confuse me withSystem rarely works properly history file.
courses listed properly
Often told there is a problemnavigations oftenand there's nothing anyone can do about in until it's fixed in the programming.
Browsing of Might want to consider just having user friendly... Difficult to understand where data coll
eas are small.. Difficult to fill in information...the catalog could be improved.. Not a simplified question and answer step by step the train
63 or nrchelp@plateau.com)

Very unorganized and in ability to print certificates.
Accurate in showing courses. In consistencytimely process. No indication given as to
Some of my colleagues have reported problems
I have found it difficult to find courses without knowing in advance what I am looking for. with logging i
63 or nrchelp@plateau.com)
Would like better reporting mechanisms, make it easier for each office to provide metrics, breakdown metrics by division, etc
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
I have ordered CD's, videos at least three times and usually do not receive them for months after ordering. Something needs

63 or nrchelp@plateau.com)          See above.                                      Confusing, hard to tell if the system has accepted your registra
It's cumbersome effective. between pages as SF 187 is not intuitive. Also, approval start over.not not th
My course completion has been accurate. dropped and has to they tell
The one of an effort
The iLearn helpdesk personnel are notnavigating The do not make much is frequentlyto assist. Frequently,process isus it clear.
as far I I can tell, things I've looked there. for a class yet.
I find it hard to find classes;assearch by name, are going tothrough catalog; looked on calender seems lik
63 or nrchelp@plateau.com)
Interim status between iLearn. Secondary approvers and above training group en
First issue: when is complete and when has no current offeri
ke this could be improved as it is doesn't flow as smoothly as the other parts ofwhen the classyou request a class thattheshould be part of y
Have taken several courses and completion credit was not provided. Retook with c

Never complete         anything blind
everything has to be done just right to getToo manydone. alleys.
I like the supervisory approval features
Search function is weak it will return a course if you do not know the exact title. and the learning histor
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                                  Several training programssearch and catalogue features make it difficult to find som
The do not show
I find it difficult to find the screen I need for certain actions. up and have to be manually entered requiri
The iLearn website is Ione of theunable to printsites I've encountered. A much better summary ofremain
am often least intuitive difficult to find suspend training and complete the steps
It is attempted of specific class. The
Assistance varies. One time I was half through a required course anda hard copy to acourse completion.guidance provided for r
It can be hard to separate the she that thereable to help me, but with out how to registerI don't thinkha
I have heard is usually sometimes hard to don't think it's fair Also, to always I
upcoming dates and the ones that just have a description.
I usually have to go to the training coordinator and classes withIt'shave been problemsIfigurethis function. for herfor a class an
63 or nrchelp@plateau.com)        Can't hit back button. Sometimes courses are hard to find.
The system does not always record completion and it has to be manually entered.

On line courses generally update immediately, which is good. Live courses do not u
its work that quickly find the
doesn't show all course difficult toI've completed courses I need
63 or nrchelp@plateau.com)
the responder program...you mustunder external are several options...and that canto a the training p
Courses taken know the exact terminology to take a long time find validated,
If I call for assistance,Not an intuitiveis usually helpful. Sometimes therevendors seemof the course title tobebe nuisance. eve
63 or nrchelp@plateau.com)
one helps there is little if any effective assistance
Very dissatisfied also the menus have misleading or dichotomous terms hard t
Very dissatisfied e.g., harder to find the courses than
no one knows and novery dissatisfied hard to navigate som eofcannot edit well much if I couldn't take the course, it's before
63 or nrchelp@plateau.com)
I have never to help.If I can check that to course was completed and that this system. were attended,
can't tell you how much I HATE all sesstions Every time I hav
I was always able to find someoneexperienced EASE in tryingtheInavigate through this system. I always have to request help fw

I am a training coordinator and fornot user after an and the navigation terminolog
The iLearn is my management
I am a training coordinator and I have to run reports many timesfriendly. employee completes a training

63 or nrchelp@plateau.com)                                Completed items are not listed in a timely manner. Sometimes, months go by befo

Too convoluted.      If training is entered in error, I totally do remains in system. It appears to take a
Dissatisfied due to problems or issues with iLearn were never resolved. the training not like thishistory and cannot be removes

One of has been reasonablycompletion updates sometimes cancelled linked to web browser, but is int
Course acceptable. into system. "Back" right there; to date(s) of actual not we
For the few times used, helpmultiple "unique" passwords to logClassessometimes arekey not closeother times they aretraining
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
Past issues regarding certificate printing should be resolved.
GUI interface could be a little easier to navigate.

not intuitive at all
ms on the form did not make sense, once again this is not intuitive

tor (415-2017)

The than with the paper system that it is Inot readily apparent how one should time consuming.
find it This paperless system to access various courses
tration in ilearn is more cumbersome system is not user friendly inused previously. difficult to know whereis morenavigate around it. and o

see answer to item 3                    I attended 2 1 day courses paid for by the Department of Homeland Security back i
The message from i learn about location of the course can be
needs to be majorcan't find
change              When
Same as above, thereWorst systemaI've ever used. anything easily opening ilearn the information appears in small fonts, t

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

For internal course registration, the process is very clear user
For required online training (Infosec, Computer Security Awareness), it has become overly burdensome to generate nonand c
The user interface is counterintuitive. history are not fully populated with when requesting
Errors in entry of the have never received
I same information.
82 is difficult to use, difficult to navigate, and requires repetitivelearning Reportscannot be fixed. a response available data. a course sc
Navigation within Ilearn is not user the confirm the information within Ilearn. registration is confusing.
have not tried to form
Information is not
as able to identify where to get the SF 182 the processIof completingfriendly. was just a pain.easily loctaed andThe system is not easy to
On line courses are added should No experiencename. Not clear if plan.
Courses difficult to locatae. Manditory courses quickly.automtically populate the learningyou have actua
d training at USD issued the email when prompted to do so upon completion of the course. I verified I attended training and the dates, y
63 or nrchelp@plateau.com)                                    Not all courses show up automatically.
It can in the process to things at time ... especially if they are in a submenu. In to forget about it if they
ess requires your supervisor and othersbe difficult to find take the time to go into iLearn. It is really easy for themsome cases things might
user friendly.                                          Sometimes it does not automatically notify the authority (Trainign coordinator)that

63 or nrchelp@plateau.com)

Recently, when I took training requirements.
What is this question trying to say?
I have used iLearn only for a few mandated the Personally Identifiable Information course, iLearn wouldn
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)

Could use more respond to issues. There should be a FAQ listing of
The helpdesk takes too much time to object oriented navigation tools or nested labeling...all the basic and or intermediate pro
There is no intuitive navigation in iLearn. Itsince it to bewhat you mean by seen of an iLearn Help Desk be
For past information,I don't know re designed have registration.itIs logging into
needs grabbed the incorrect information that needs to (8
I have been 0% Successful in obtaining assistance with ilearn issues. This is the first that I to reflect What isfromitHRMS, iLearn
a number of comments on iLearn to the training organization. I never heard a word hard
The
I previously providedIt is hard to find information on the system. system is simply not user friendly. It isback. to use.
nds certifying official and I get a lot of complaints from trainees. They find the system to be very user "unfriendly." I myself don't like the
Hard to get through the sign on process. Even with all the req

63 or nrchelp@plateau.com)                             Accuracy of course completion information depends on the individual (Admin User
on hold too long, just always have to can't out you.
The helpline has you As an administrator, I to tell you they figurehelp by trial and error what reports I need to run.

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)                              I have not been credited for any of the courses I took at the region. Some were via

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)

tor (415-2017)

tor (415-2017)

Explorer care doesn't work. If few will loss finishedtrainings that I'mShould have a warning on that.
Quite few and I don't see interested
The training coordinator takes'Back'of this.There are aused,courses I allaentered information. them listed. in, doesn't have detai

Messages you are currently required to take.
It's difficult to find what classesare too cryptic to tell what you are supposed to do as far as certifying co

All training do not get recorded in to purpose
some questions and answers chocies are not applicablehistoty
Had to has done an excellent job when to do this the first time. Not as user friendl
Our training coordinator for DIRS Bill Cartwright contact my training coordinator I requested assistance from him.
Course completion not accurate. Several times I completed courses, printed my co
Very difficult to find what I'm looking for. Not user friendly. Takes several attempts to navegate correct
I find iLearn so difficult to use that I feel it inhibits my wanting to pursue training, either internal or external. It is difficult to fi
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                                   Course completion dates and pause and resume not match. Certificates often do n
Difficult to find courses assigned to me. Difficult to certificate dates docourses.

should be link directly all the courses from our completed, and time zone to fi
showing      course you with the city for the then the option
ctions for use of how to fill out all the information on the form inaiLearn, have to go to an email timeshaveHR staff to understand howis con
63 or nrchelp@plateau.com)                                Annual training should automatically be added to my learning plan. Also, when I ha
Should have all to information and details needed that are full, there the form a way of relying on a
For courses
s difficult to understand, the form shouldbe easier thefind history of attended courses to accurately fill out should beinsteadto let someone
You would think that if there is a course that is required that it

63 or nrchelp@plateau.com)                                                         taken do not appear...not even all of not currently have
All of the classes I've It's hard to search for classes that do the ilearn ones. a date

am able to help atI with issues searches. have had littleor searching for items.
understand there have been some difficulty with online training accessed from iL
I
Someone has always Ibeengetting betterme performing like resetting password issues with printing completion certificates and
Course completions are not from ilearn is ofteneasy to view training requests, cour
Altho is convenient and an issue.
My office rep is very helpful and patient. The timeliness of responsesitalways captured and reflected even after I verify ait is n
should be able to search catalog without logging in...expandable/collapsable menu system should be cha
63 or nrchelp@plateau.com)
used this feature yet                                    System doesn't track Sooner completions accurately.
course or later, I generally succeed in getting registered
Rather difficult to find the information I need
63 or nrchelp@plateau.com)

There should straight to show the way we signing up for tra
It is very slow to navigate and searching for classes isn't be a wayforward...priority whennavigated 2.5 yrs
This updated to sometimes the online courses
user friendly is hard to follow. Also, the times are complex to
shouldn't be just an image of the paper form. It should be is okay, but be a The interface digital form. that take me out of the iLearn syste
I got this message: Delivery has failed to these recipients or distribution lists:nrchelp@plateu.comAn error occurred while try
I                        There are site. Granted, I'm not on won't everthis question is referring to. even aft
I courses that it terribly pop but when I completed,
m just does not make logical sense.t just really isn't a user friendlyat least two don't understand what often up that I've am, I can never seem

trying going back to asome courses need to be manually entered into iLearn youHR staff to allow you to a
kicked out of SF182 forms several times               previous page is sometimes not allowed and requires by to log back in

Finding a course requires to muchhad problems with my the course or the course number
It has been I detailed knowledge of completionup Division training coordinator ha
My name have not shown
The help desk was not very helpful, particularly when hit and miss with course password. Ouron the registration list for a few
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)      Clumsy.                                     Clumsy. mandatory Security training for contractors.
Missing completion records ofNon intuitive.
eeded information should be ready before you start your training, otherwise you may have to start all over.
63 or nrchelp@plateau.com)
Use course numbers along with course names to avoid
I make paper copies of certificates because I don't trust the data retention. abiguit
Nobody seems to know anything. We can not get proper answers from anybody

It's worked several times for me of the not work for my didn
em didn't allow me to save info part way through and timed out several times while I was trying to get some but didinformation that Imost
63 or nrchelp@plateau.com)

tor (415-2017)
System does not recognize when the Information Security Awareness course has be
Cannot see entire screen, specifically the navigation buttons on the bottom of the screen in the Informa

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)
tor (415-2017)
See #1 above                                The interface is clunky and difficult to navigate. You have to g
63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
mbersome to me
I've been been more than once way through or ask a colleague.
I did not know assistance was available. I've usuallyasked able to work my to confirm completion of a course I had thought I h
to not certificates of completion.
It is not obvious how It's printalways logical where to find things.
E Mail to John Ricci : I found that I mistakenly registered the "Accident Progression Analysis" course scheduled for April May 2

me check the box for notificatios if items have Enviornment and did back in April
o into ILearn I don't know the status. Also, it won't letit still shows that I haven't taken NRC&amp; It's been added to myItraining plan. I c

63 or nrchelp@plateau.com)                               Yet another unsuccessful in finding courses of interest.
Search capabilities are frequentlystovepipe application, unconnected to the training records in HRMS.

63 or nrchelp@plateau.com)
The navigation is coordinator, and takes a like eventime toilearn never seems like her requests.are ne
Often times, when you are searching for a course for a class; andbut courses you d
The actual if I do get process is sufficient, sometimes
I rarely can get in touch with our travelalright; although it it seemsvery long registration credit it responds toyou have to be very

Can not filled out by the user
plcated form, many of the spaces areeasily be more user friendly              Many courses have no schedule, hard to find courses
63 or nrchelp@plateau.com)

Navigation is not intuitive around the ilearn system. Use of the IE back butten often results in a page los

Several of my staff NMSS/HLWRS had complaints about not recording their comple
63 or nrchelp@plateau.com)                               luck trying to "drill down" course completions ported into iLearn.
63 or nrchelp@plateau.com)

Haven't needed to request assistance. as intuitive to me as I often experience at other sites.
63 or nrchelp@plateau.com)
Difficulty locating training. Search feature not robust
2 is not logically designed.                             Completed courses were not show up as complete!

It a helpline available. that if you hit the browser's pulled stuff in from the very longtracking system.
It                      well and back button that you get kicked and the bouncing
I didn't know there wasshould be more cleartracks things prettyThe form for outside training was previousout ofkept system.
63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
Again, the terminology you to theis to thingsand sometimes know short what to your question unclea
Sometimes it phone Considering I am not is not. very counter intuitive and or that
by and describe features is
Usually when you call the person tries to getusedoff point accuratesaying they dontiteven the answer is meant by "training reg
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
Not all course end the my Learning History unlessoptions are toCoordinator adds
Registration information only the Learning add the course t
Why can't you register for a coursesusingup insearch function?! Theis sometimes incorrect. Course instru
Again no training. Kindseems like do whateveraI littlefigure out. than the forms. No training has been pr
We can get assistance?                                          It is can is tougher
It of able to the annual training tough to follow it should be because some people

iLearn is difficult to navigate.
It was hard to reach the iLearn help desk. It is difficult to view what courses have been completed and not completed.

appearss to have useless repetitive steps to confirm approval of training
The big shortcoming with iLearn is that supervisors can't track the status of registrations by their folks. While it is a pretty go

Without link on the welcome pagenot intuitivephone number to call!!! a May instructions aren't on how
navigation is give me a orget trying to "verify" These 2009 course for which I ha
I didn't user friendly.
(1) When you click the "Help" the training,Since September 2009, I've beenany training or know who to ask for traininghelpful

Classes are hard to the system.as I no Fix System is cumbersome the system.
Can't say,             the functionality or
Don't ask for any help, as I no longer usefind in the catalog. longer use the system. canto navigate. Required fields are not cle

63 or nrchelp@plateau.com)

work function than and find that most need.
It is easier to use the Isearchthrough CITRIXto find a course youof the time, my course completion is not r
The software doesnt If you attemptbuttonThe thedo not complete you use it very well, I iLearn as comple
Always a quick and helpful response                                 on catalog search doesnt search by accident (sometimes the
like the 'back' a course but top toolbar.... if it, it still shows up in have had times w
63 or nrchelp@plateau.com)
I to scheduled the system difficult case needed learned to fromexternal training is cumbersome. find
I had to make changesinitially found training, and in one to navigate. Ito withdrawnavigate the system by personalable to How

63 or nrchelp@plateau.com)

No all my
Diffucult to find trng courses. completed courses are in iLearn.

If you for the one person in my division mentioned find it. used Plateau helpgood For internal courses,
Recording looking for, you remains cumbersome and arcane. luck.wasted enormn
SF182 spotty. Sometimes it works once and
There's no real help excpet know exactly what you'reof comnpletion iscanabove. I If you're not sure,and sometimes it doesn't.

It completed forms. The may it is set up now is annoying.
be better if you could save partiallyis often time consuming to find courses, as they are not very searchable.
63 or nrchelp@plateau.com)

It is extremely difficult tothe most part, the and findentry boxes. My Division camehadwith an instructio
For navigate in iLearn certain classes that am looking for. up a problem in the
is confushing, and it's not clear to me what type of information to include in course completion is Iaccurate, but I'veMandatory training fo
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
I don't even try.                                                  about the worst Registration is useless if this ridiculous syste
See #1 above. This isiLearn is garbage.electronic system (of many very bad ones) th
63 or nrchelp@plateau.com)

emails with instructions yet another password...For training
i don't have a comment about assistance but we get numerousto get inti ilearn we need on how to access new required trainr
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
Navigation is not intuitive. great. up using the search feature mostthe approval processneed.becomes cu
I feel I end           Registration is okay, its often to find what I that
After finding the right contact point, the help is that this is accurate.
63 or nrchelp@plateau.com)
it is very easy for me to get kicked out of iLearn and have to start over.
or withdrawal from course after getting approval is not apparent i.e., you have to click on "verify" to open the form and then say that co
derstand it's use or coordination with iLearn.            Tracking and maintaining history of completed courses seems to be a big challenge

Menus are not are very Required trainingothers with the to find. training twice to get be improving.
Frequent bugs. I andManuallydifficult through routing is cumbersome. Generate
is often entering approval
The people immediately responsibleintuitive. helpful, but the problemshave gonesystem itself do not appear to it to acknowle
In the old system the course description would state if there w

63 or nrchelp@plateau.com)
have been called in to answer my questionstraining is entered into iLearn as
It in a user nice if the have
the NRC people who Topics are not groupedwould be friendly manner been very knowledgable I complete it. What's the pu
63 or nrchelp@plateau.com)
Several mandatory courses related to at resident sites is slow.
System response at resident sites is slow. System response computer security that have to be taken do n
The end user should not be expected to enter any data beyond the course name, number, dates, and loc
Poor system.                              Sometime you site. About as difficult
Difficult to find your way around thecan't print a certificate. as the previous version of the learning/traini

I have a The systems keeps sending me reminders and I'm not sure what to do.
ifficult when a course has been cancelled.hard time finding what I am looking for.

Messages are unclear hard to tell if you're actually registered
Can't get help when needed from the helpdesk and messages left with the NRC Systems Adminstrator are slow to be returned
I completed the course the it was never connected, and
My colleagues are more help than the iLearn folks. Thus, none of and items in 6 below is relevant. would not allow me to prin
63 or nrchelp@plateau.com)
to go in what field itit worksbe a big the if there wasn't registered as completed, and you could call c
ure what information is supposedIt's pretty clunky but I've only most ofhelp time. was some kind of help support whereone phone just to
It is not an acceptable response to be told in response to a system failure to record course completion, "well, you'll need to d
We post videotapes of training conducted at difficult to find course I Learn. and sign up forms.
It is the form.
It should be quite easy toshould not have to scroll over to completeNRC headquarters intocatalogs Nothing comes easy with I
see 3) above                                 I've been trying to and course entered since July. 4 months
User unfriedly, hard to find                 it isn't in yet. sca
User unfriedly, hard to find information get ainformation is scattered. information and information isIt w
there seems to be more problems recording completion of the required courses th
Course completion records are not accurate (i.e. Course 972)
est for confirmation of course completion desciption by the supervisor is not clearly worded and therefore causes confusion regarding th
63 or nrchelp@plateau.com)
It is not easy to navigate in iLearn. Unless you know exactly what you are looking for, most likely you fin
Very difficult to search for classes. All mandatory training should be accessed from one location.

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
There have been on more than one
Entirely too complicated i've completed for any class, let alo
There is no "ease" with navigating through this system. occassion to get registeredthe course, received
Very disatisfied with all of iLearn, except the SF 182.
What assistance? I'm verydifficult to find anything in iLearn. even something as common as Site Access Refresher is buried se
tor (415-2017)

63 or nrchelp@plateau.com)
It takes a don't help The systemto confusing and hard to follow it is takenafrom an
you figure is what is as completed when with out map of
ult to use, and the error messages about what needs to be fixedlong time for a course outshow up wrong. This are especially needs help. w

Seems cubersome to find a particular class. Not sure where to look.

It has always been hard to track someone down to talk to. Voice mail boxes are full, people not in the office, etc.
ogs out too quickly without saving data and doesn't format well to different screen resolutions.

63 or nrchelp@plateau.com)                               I noticed that is does not automatically update. I am still trying to fill out the comp

The back button does not work, redone.try to go to iLearn. There needs to be a simple and have to me
Not to be when I
ntly submitted (Oct 2009) got lost somewhere and neededall training gets input into a previous page the system crashes (userI friendly)relo
While I am satisfied with the accuracy of my course completion information in my l
I had set up requests for scheduling of training courses that pl
Why do you have to slide horizontally to see the whole page? Can't it be modified to fit on my screen ha
iLearn is not an intuitive system. It is difficult to navigate.

what assistance?                              its not have to go through the in the ????. I had to eneter sf 182 request numero
To add several courses yyoufully accurate Large painentire selection process or approvals over and over
It's often difficult to locate training need/desire
iLearn is set up so that it's difficult to use the MS IE Back button to return to aI prior page. in the catalo
Paper worked better
Very slow to post course completion and
Courses fill up fast
It is not easy to find the right person to contact, but they always can help when found.if you do not check iLearn everyday for

Do not know who to contact                 I am not sure how to submit "verfication" of course completion and the email does
Courses which are required do it. show up be system is ppoorly set up in go intolatercatalog and search
Course completion to in the training and providedto usually the to "required" ent
The researched plan. I have at some has time.
The information is never available at the time I neednot It hasinformation doesn't register, andthat when newbe manuallytrai

One Explorer "Back" button it to register for, G into a tizzy, w
It is hard to remember not to click the Internetof the classes I am waiting sends the system103, lists prer

Sometimes is difficultIn multiple occassions have completed a is that course and should reflected as
to find training courses using the search training
be beneficial if the training form can be modified or cancelled in the system. IMy understanding engine.an employee it is notstill go to thec
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                                                     I keep having to change my password when I try to login after
Need better notification of new classes, when posted. Would
Difficulty printing completion certificates.
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
one or two times I needed assistance. One time was quick has is notfine. Couse completion for courses
Course completion for online courses and helpful theuseful and thetook persitance
registration is sometimes very other time it names of of the
there have only beennavagation is sometimes difficult. The course catalouge search beenfrustrating because the names cours
Many of to courses to find it. Password rules are strange, with update the staus.
not direct link to the travel it creates confusion and duplicate entry. help are pending someone must take action tothe 4 characters ca
Sometimes I can find things easily;in a particular field. remark find 182 I am looking for. the complet
info missing other times it completed the add information, but when
I have is a
ed to re enter the data over and over again because ofOn a few occassions, Often getdifficult to to SF whatshowing the course was informat
63 or nrchelp@plateau.com)                               Sometimes course completion do when cannot register classes does not show up
Not always easy to find classes and not sure what toinformation for the HMM for a class because it hasn
It's not iLearn's fault, but I think I'm flagged as "late cancellation" on one course, an
Not bad, but not the most convenient to use either. My course completion information is often long overdue. I do not receive a certific

No comments.                                navigate. In particular, multiple several frustrating experiences number of separate
iLEARN is not easy to No comments.          I have had windows are used to display a with iLEARN registra

63 or nrchelp@plateau.com)

Takes too long to update records.
iLean help desk not usefull at all. Always refer you to IT coordinator.

I have not used this feature
When I have a problem, I get "that's an ilearn problem, call them" or "that an NRC problem, call them"

It's not always clear who to contact when you are having problems, especially when you are taking an internal NRC on line co
There have been courses missing from my course completion information.
63 or nrchelp@plateau.com)
hard for other than Seems directedweb HR here &amp; hope we getfor a specific answer. need a FAQ
when to miss to ilearn from an announcement a emaningful
too often a 2 step process to find courses.log on issues talk tocourses regularly. I always print my cert. course, the system d

internal is just OK
problematic, often fails

I I need to register for a course, am looking for me this often enough, so to be.
I do not determine
do this often enough, so each time click and click until I find what I it seems new toor doagain. where I need each time I need to register f
Some of my mandatory
fit on one page instead of having to scroll to see all fields. Another real pain...training was not in my learning history. I had to call x1234
n't complete an item because it didn't render on firefox correctly. This is a pretty rare problem these days.

d, I have only taken online courses.
otified if certain class schedules are posted.

the system. Need to include the Alpha number in the title. (i.e., Security (S) series.

n is unnecessarily confusing.

ing Coordinator, iLearn Help Desk, NRC iLearn System Administrator ,
p Desk (415 1234)iLearn Help Desk (866 572 8663 or nrchelp@plateau.com)NRC iLearn System Administrator (415 2017)Job AidsMy Train

e; its hard to find a course in the catalogue sometime, and I keep getting countless emails from the system; most of which I do not unders

ses to be corrected or appear in iLearn.

r reminding us that you want our "employee number." Extraordinarily difficult to find out what you have completed and what you owe.
password to get to a system that does not make it any easier to complete training and apparently makes it easier for low impact, low imp
this function more experience with SF 182.

rtificates ae not always documemted or cannot be printed.

repeated requests of staff caused morale issues. Excesive manual tracking and input is inefficient.
ruly working on those courses where I am wait listed. Info provided regarding training location and times is often inaccurate e.g. North Am
ave the writes to close them even though they have been taken. Some courses that were completed do not show up as completed even t
entered in the system
use to my management as it does not provide accurate or timely information so that I can get into the training courses.

frienly than it was during the initial deployment. However, I believe that systems such as ilearn should not be deployed until it has been t
ourse. Even after registration, I never know for sure if I am registered. The followup e mail was not reassuring either.
wup with people as to why they haven't completed required training when in fact they have. We have implemented independent tracking

such as annual access training.

ave completed a course.

ndly; nothing seems intuitive. It's often difficult for me to even find the course I'm looking for that I need to register for.

y. It is difficult to search for items, and it is difficult to get supervision to approve items.

t search and find a particular course that I know exists.
e and there is always a problem with registration.
did not accurately record completion or allow printing of a completion certificate. In most cases it appeared to be specific courses that n

ining. Supervisors should be able to add and remove staff.

es is easier than trying to complete the external training form.
nitial training and there were no alternative dates. I basically trained myself and then went to the official training almost a year later.

s that I have still listed on my learning history. I had cancelled 3 of the classes and had retaken them. One I took and was never given cre

process to ilearn used the employee LAN ID, rather than HRMS ID.

e, the registration process is acceptable. I like getting the e mail messages documenting the progress of my registration. There were som

he same time.
om 3 full days to 1 1/2 days back to 2 full days and there was no notification on the last change to 2 full days. Missed 1/2 day of the class

ocate, could only be found by using the exact name search option. Mandatory courses should be on the main page for easy access.
he course completion for on line courses.

rentee that the system will pick it up and put it in your learing history its so bad that now we are instructed every time to print out the c
mandatory yearly training; possibly controlled by the training coordinator. That would make tracking yearly training easier.

istering for multiple courses it would be useful to have registered courses and approved courses appear on the calendar to ensure there a
p stinks. Half the time I cannot find required training on it. I have spent HOURS looking for things that were hidden and I am NOT the only

ears, it does not seem intuitive

too many layers to browse courses and the search engine does not return relevant content
d printing a certificate iLearn does not register completion.

of putting in dates for a course, I have to pick a course then pick a date.

not user friendly. Need significant overhaul.

difficult, non intuitive, and help is spotty and ineffective.

er Security, etc) that employees are required to complete annually, should have a quick access link allowing employees quicker access with
roperly, so I had to manually set the courses. For instance, the software showed that I had no courses to take; when, in fact the purpose

adline for taking the external class.

page, you lose everything you have entered, which can be frustrating.

y branch members

e requored on line courses come out I always have a stack of certificates that do not show in ilearn as being complete
ate how many times a year the class is typically offered. Users should be able to request to be sent an e mail when a new registration offe

ea. Others should also include it in their surveys.
ith search unless exact titles are known. Poor notification for when classes become available.

ly but I am satisfied

some passwork... should use network password

which course you should be signing up for there quite a bit of extraneous information (like dates 3/30/2001 12:00 PM America/New Yor

etion record to be udpated. I took a course in July 2009 and my training records has not yet been updated.

m errors. Error unable to load or similar error.
d where courses are to be held

to print certificates; multiple reminders from management (the feedback methods to management must be awful).
r reflected in my record.

f INFOSEC did not automatically post in iLearn. In the future, this should be communicated clearly.
gister for a class in iLearn, especially when it comes to selecting your supervisor for approval. It is a pain to have to choose one of the item

ancelled at the last minute.

re in "training speak" rather than English. Just tell me "you requested this class" or "your boss approved" or "your registration was subm
for changes to class dates, locations, or class titles.

lt to navigate. Very counter intuitive/support is weak

e status of approvals. The only way I know something hasn't been approved is that I don't get an email saying it is. However, I don't know
nal training yet so I can not speak to that process.
sign up for a class that I have to have supervisors approval, it asks me to put in my supervisor each time. My supervisor has not changed.
ve, looks and feels outdated.
s. Sometimes your supervisor will ask you to re schedule a course and in ilearn in order to do that you have to go through the whole appr

in charge of that class was always easy to locate right on the iLearn website.

I wasn't sure if I did it correctly and if not I feard it would not save my results. It showed on mu lesson plan as "In Progress" but when I lo
han necessary. Is there really personal information that has to be deleted if you switch to another application then switch back?

nction doesn't work.

hat are never offered and haven't been offered in years. They should be removed.
urse descriptions in the registration process.
ou know the name and number
eted courses. You must go to the training coordinator to fix it.

is the worst. System times out/fails and all input is lost.

have taken since they came to work for NRC? If not, it would be a great improvement to input this information so that staff will have a si

se in Houston did not show up as completed. I don't think the course I took in New Orleans on Industrial Radiography has ever shown up
n certificate for the integrity module. When I looked at my course completion history, each attempt to print a certificate was recorded as

NFOSEC, I think) to be credited as taken

ation, causing a search and find with the "training help desk" to reconstitute that information.
n security training has not recorded in ILearn for myself and other employees. This has created significant ineffeciencies and additional m
nd it is subsequently cancelled, I have to start all over again to schedule the next one. I have to find the next offering in the catalog fill ou
he course completion column is not complete. In some instances, simple "completion" is satisfactory. In other cases it would be helpful

ng. It is difficult to find the courses. It is difficult to find where the course is held (everything comes up New York). The approval process is
history in order to view it? If there is a way of viewing it on line, I haven't been able to discove it. See comment on first question about po

a more specific i.e., "Click here for a list of available courses," or "Search for a course keyword in this field."
my course has not been recorded as completed.

mplete even though I followed the directions on how to get a completed certificate.
gnificantly....
rse without the title.

me streamlining

n items were not completed. It is usually because those items were not shown. Headings on the top are not clear. Please emphasize not
of little nuances that make it a little inconvenient to use. For example, pages won't print correctly (cuts off right marging), and there are s
would expect it to be less than a few weeks. Some courses have taken months to get updated.
ata for courses offered outside the PDC.
trained in iLearn, especially when employees are switching between offices.
that I had to wait until I could sign on to iLearn. Seemingly, I would have been able to do so as soon as I got my employee number.
e training: not smooth either hard time gaining access to the correct course, because not placed on my course list of required training, o
re it showed completion and the only reason why that happened is because those of us in the course pursued the issue for months until

e the only way to navigate to the next page.

t I had to do the training did not include instructions on importing the training to my profile. I looked under assigned training and the trai
Classes get cancelled no notice and you are NOT automatically re registered.
ff if all required trining was automatically shown in the profile. Many courses have similar titles, and the tracking of what is currently requ

somewhat confusing. Especially the emails to verify that training has been completed        the email that goes to the supervisor after the em

e fall of '08 into my history. There's also been issues with courses not registering as completed even though I've finished them, i.e., compu

cally programmed in to avoid issues with having to enter names of personnel involved in the approval process
y with one exception... registering for external training is not intuitively obvious and would be virtually impossible without the assistance

nfirmations are confusing. Process for canceling course is unreasonable. It does not take into account emergency situations or instances
n simply works, but there are several instances where iLearn makes things difficult. Many employees often sign up for one class as a wait
end of session to print certificate
find what you are looking for
to the system the registration process is easy.
d job of showing what training has been completed, what training remains outstanding. Also, when taking some of the on line trainin, it s
messages that are useless and confusing.
e unclear subject lines and provide very little useful information. Users would be better served by simple notifications clearly stating the s
or different courses using the course number.

rses to appear as completed.

ngotiate. I was on Leave of Absence when it was fielded, and have been challenged learning the syste,. I recommend a users how to guid

te the status to "training completed"

ed prompt response for the system, though does not recollect this information for courses held at the Professional Development Center a

ecording completion of courses the most recent was a mandatory Information Security Information course... this requires additional follo

on registration in iLearn.

or two courses, but have had not trouble in doing so.
arted and if you don't immediately see the email and attend the class, you have a "no show" on your record. If it's offsite and sponsored

do not appear until I speak with my Training Coordinator which I find to be frustrating.
g the class which is the real challenge

y. Using the "back" button from the browser is what most people are use to using.
ry training. the system is also not updated frequently enough to identify who is the supervisor / approver.
I go to co workers (younger ones) for help
the courses.

) as a supervisor to obtain inforomation on the approved training for each staff member. The list of staff is not current.
here is no automatic way to test up to another level, and it won't let you register for intermediate classes without taking the beginner cla

to access it. When I go to the wrong menu screen, I have to log back in to get back to where I was.
es I need to take.

Very hard to find the courses.

with definitions did not help.
When online courses are completed the status often is not updated and the training coordinator continues to have inaccurate status infor

registered for class. Also, when registered from waitlist is difficult to determine.

d to use another user ID and password? Why does the user ID have to be completely different than the one I use for other IDs in the NRC
k of September is not in my completed list yet and still on my schedule as of the third week of November.
l out the screen with the training location, etc. I'd fill out one field, go back to another field, and all information would be lost, requiring t

or the Secretarial Qualification Program, and on the day it appeared on the list of items in my plan, it was already past due. I have receive

lowed to add or drop courses as needed.

as not ready for implementation. It is not user friendly and does not meet the need

nd get through the registration process with little difficulty. As a new employee, it was frustrating to wait a month before gaining access, a

m training have been input properly for me. Getting the training coordinator to put in training manually (i.e. training taken outside of iLea
d the course I'm looking for perhaps the catalog could be better organized and courses could be named more distinctly (e.g., confusion b
n line courses

been verified for training. Not sure once I get the message if it has been approved by all levels.
for priority to be given to regional inspectors REQUIRED to take a class versus HQ personnel who WANT to take the class. Recommend ad
when registering for training.
t to understand where the training will be held.. Dates of training are not clear...

process. No indication given as to how long it would take from the time a user requests an id and the time he/she receives it.
eported problems with logging into the system, I have not had any such problems.

eakdown metrics by division, etc.

fter ordering. Something needs to be done to speed up the process of receiving the CD's and videos.

ystem has accepted your registration and the status, is approved.
o, approval process is not clear. Extra comment: This is the 2nd time I've had to complete the survey as it error upon submission.

a class that has no current offerings, it is not clear who gets the request for scheduling and if any action is taken. There should be a confirm
was not provided. Retook with course with same result, so gave up.

features and the learning history records.

ures make it difficult to find some courses.
lass. The guidance provided for registration is insufficient.
out how to register for a class and if you can register for a class. Some classes are listed and don't have any upcoming dates.

d it has to be manually entered.

ch is good. Live courses do not update in a timely manner. For example, I have two courses now that are not showing in my history. One
courses I need

e a long time to be validated, even when course completion is submitted within 5 days after the course end date.
r to find the courses than before iLearn

TE this system. Every time I have had to sign up for training, my frustration level goes through the roof. If this system was supposed to b

Sometimes, months go by before an item is listed.

n history and cannot be removed.

close to date(s) of actual training that have been planned for in personal schedule around project work.

e to access various courses and options of the system.

ent of Homeland Security back in May. Because the availability came up suddenly the 182 was not processed fully before the courses too
ut location of the course can be misleading . The recent course said "New York" when the course was online, not in New York. I suggest
mation appears in small fonts, the system does not indicate which fields are important to fill out, you have to keep going back time and t

n, the process is very clear and concise; however, when complete the registration process for external training, the requested data in som
nse when requesting a course schedule through iLearn. If a class is scheduled, registration is possible. If a course is needed but not sched
ed and registration is confusing.
ame. Not clear if you have actually been registered into for course.
tended training and the dates, yet I continue to receive a reminder email to confirm my attendance. I attended the course in August.

enu. In some cases things might not be where you would think they should be.
hority (Trainign coordinator)that needs to verify the completion.

by registration. Is it logging into iLearn or is is registering for a class. I assume that it is registering for a class.
friendly. It is hard to use.
friendly." I myself don't like the fact that I can't remove training from my queue that I myself cancelled.
n process. Even with all the required info, it took me multiple times to get into the program.

ds on the individual (Admin User) who puts the information in. Being an Admin User myself I have noticed many inconsistencies in individu
eports I need to run.

ok at the region. Some were via VTC and others were in classroom.

interested in, doesn't have details. Signing on for details "Request Schedule" doesn't seem to send an email when the course has details a

osed to do as far as certifying completion. It is not intuitive at all.

he first time. Not as user friendly as it could be. We also have had multiple times where course completion certificates would fail to print
al attempts to navegate correctly.
nal or external. It is difficult to find the classes I want, it's cumbersome to use and it is not user friendly. I do not think the NRC is trying to

ot match. Certificates often do not print. Difficult to provide evidence of course completion.

h the city for the time zone is confusing.
my learning plan. Also, when I have a course on my learning plan without without any offerings, I should get an iLearn notification email as
e should be a way to let someone on the waiting list know when somebody is not attending the class and there is extra space available.
s a course that is required that it would be on my requirements list, but no. Only because someone told me to look in the catalog did I fin

hat do not currently have a date scheduled. The way that you put classes you'd like to take on a list does not seem to work very well. Als

online training accessed from iLearn. More difficulty scheduling certain in class training. And most difficulty with scheduling non NRC trai
y to view training requests, it is not readily apparent how to locate relevant and required courses. The search tool is cumbersome.

cceed in getting registered

w priority when signing up for training, such as IMC 1245 training/ Resident Inspector, so we don't have to call TTC to get into classes need
. Also, the times are complex to understand
.comAn error occurred while trying to deliver this message to the recipient's e mail address. Microsoft Exchange will not try to redeliver th
uestion is referring to.

arn by HR staff to allow you to acknowlde having taken the course. The HR staff has not made it a priority to keep up to date.

on the registration list for a few courses

h course names to avoid abiguities (Example: Was that "Information Security Awareness" or "Information Systems Security Awareness" o

me but did not work for my most recent training course. They were asking for participants to fill the class, others could see it listed as ava
ecurity Awareness course has been completed. This is a required course and keeps me on the delinquent list.

ficult to navigate. You have to go back and forth numerous times to find out if and when a course is available and then go back to registe

course scheduled for April May 2009 back in October 2008. I had already taken this course in May 2008. I could not find any place in iLear

viornment and I did back in April and confirmed particpation in June.

the training records in HRMS.

s is sufficient, but courses are never available to register for. Most of the classes have maybe one offering at the most scheduled, which m

le, hard to find courses

butten often results in a page lost message, or something along those lines.

bout not recording their completions in the Learning History.
ted into iLearn.
was very long and kept bouncing back. It should provide samples on the form about the correct format for the respective boxes.

rt what is meant by "training registration experience", its hard to even answer this but it does demonstrate what of the biggest problems

page (if they aren't there already I couldn't find them). Once contacted, assistance is fine.

metimes incorrect. Course instructions aren't always clear on when courses actually begin (i.e. there was no metion of the first few days o
forms. No training has been provided.

eted and not completed.

heir folks. While it is a pretty good tool at the front end of the process it fails at tracking and trending. It is also not clear how feedback on

w who to ask for training on how to register. I can't even recall how I was registered.

igate. Required fields are not clearly identified. Users are logged out prematurely. System was rolled out without any user training. Not

e, my course completion is not recorded in iLearn
rch very well, I have had times when I knew the course was out there but the search would not bring it it.... I had to find it myself.....

al training is cumbersome. However, some of the entries became more meaningful after having signed up for training several times.

nd arcane. For internal courses, the lack of intelligable communications is completely frustrating. I applied for a course in October. I got

e, but I've had a problem in the past where the course was not included in my history. Also, there is a continuing problem where the cou
n is useless if this ridiculous system can't record completion.

another password...For training records?...if someone wants to hack into training records they deserve whatever they get...figure out a wa

proval process that becomes cumbersome. I've experienced changes in supervisors and cannot change that item in the registration page

en the form and then say that course was not taken. there should instead be a button that you click (saying "withdraw" or something) wit
rses seems to be a big challenge for the system.

outing is cumbersome. Generated emails tend to be confusing.
escription would state if there was an exam associated with the class and how many. ilearn does not incorporate this seemingly small bu

n as I complete it. What's the purpose of a fancy training system that doesn't record all of the training I've completed?

se name, number, dates, and location. Any information beyond that should be entered by their respective training coordinators or others
ous version of the learning/training webiste.

tell if you're actually registered.
, and would not allow me to print out a certificate showing my completion. I had to go through the stupid presentation four times thre

ompleted, and one phone call took care of fixing it.
mpletion, "well, you'll need to do the course over."
ormation and information is scattered.
etion of the required courses than it records correctly. what's the point in having the system if someone has to manually input the inform

e looking for, most likely you find it.
essed from one location.

t registered for any class, let alone find it.
Site Access Refresher is buried several layers. It took me half an hour and 2 phone calls to locate it.
ard to follow with out a map of what to put on your training document. Some drop down lists or examples might help. For example on B

not in the office, etc.

m still trying to fill out the completion of other courses I took. I thought it was resolved, but I am still receiving emails. I have completed

to be a simple (user friendly) method to add thoe other training courses into iLearn as completed.
e completion information in my learning history in iLearn, there are many classes where individuals within my office have taken classes an
duling of training courses that had no dates associated with them. They sat on my learning plan for several months and I never received a

o eneter sf 182 request numerous times because the course date would pass before approval actions were taken. I have also had to use
ining I need/desire in the catalog.

do not check iLearn everyday for new postings, you can miss out on classes. It would be nice if ILearn sent alert emails for the courses on m

e completion and the email does not provide any information
n that when new "required" training is identified, it doesn't show up in the learning plan. The required annual Site Acess Refresher Trainin

g to register for, G 103, lists prerequisites that are no longer valid as of the latest revision to the IMC 1245 App. B. Also, I am dissatisfied a

course and it is not reflected as completed or I have problems to print out the certificate of completion.

assword when I try to login after I have not been on the site in a few weeks.
w classes, when posted. Would like the ability to register for a series of classes at once (i.e. beginner, intermediate, advanced), rather tha

trating because the names of the courses in i learn do not always match up with the names of the courses on required training lists. there
ake action to update the staus.
ormation, but when the information is added, I loose all the data and need to start all over again.
HMM classes does not show up at all. Lately, it seems to be working much better.
cancellation" on one course, and I don't have the first idea how to get it changed (and don't really care, except that it looks bad). Anywa
erdue. I do not receive a certificate or any notification of completion in a timely manner. Several courses that I completed five months a

experiences with iLEARN registration, such as courses that are overbooked on iLEARN but end up having places available at the classroom

aking an internal NRC on line course through ilearn.
ompletion information.

so each time I need to register for a course, it seems new to me again. Also, I find it difficult to find courses that I am searching.
ning history. I had to call x1234 to get it corrected. If I take the training through iLearn it should automatically go into my learning history
tor (415 2017)Job AidsMy Training Coordinator

m; most of which I do not understand.

completed and what you owe.
it easier for low impact, low importance, high priority, junk traing.

is often inaccurate e.g. North America, New York when the training is in the Region or HQ.
not show up as completed even though I have the completed certificate. Many times this completed certificate is the only proof there is t

aining courses.

ot be deployed until it has been tested, piloted, and successfully had the kinks worked out before inviting the end user to utilize it. I have a
suring either.
plemented independent tracking system due to the very poor ilearn accuracy.

to register for.
ared to be specific courses that numerous staff had the same problem.

training almost a year later.

e I took and was never given credit. I have been trying for the last 6 months to have this straightened out. Still working on it.

my registration. There were some problems recently with the time that the course was listed to start in ILearn, and when it really started

ays. Missed 1/2 day of the class because of not taking enough medications.

main page for easy access.

ted every time to print out the certificate; then go into the history and make sure iLearn picked it up. Why automate if the system is unre
rly training easier.

on the calendar to ensure there are no conflicts and for seeing training as a glance.                                        2) There should
re hidden and I am NOT the only one.
g employees quicker access without going through the browser to locate.
take; when, in fact the purpose of iLearn was to TAKE the INFOSEC courses. Totally dissatisfied!

ng complete
ail when a new registration offering is posted for a specific class. Registration should be automatically blocked if the prereqs are not met

001 12:00 PM America/New York) which cause confusion. Older revisions of the couse should be marked as such and not left for the staf

o have to choose one of the items to do a search for their name to come up to select them for approval of your class registration.

or "your registration was submitted". And fix that thing that says every class is "New York, New York" that makes me have to stop and
aying it is. However, I don't know if it is sitting in the next approver's mailbox, or if it didn't get there.

My supervisor has not changed. I wish the field would automatically populate.

ve to go through the whole approval process again.

an as "In Progress" but when I looked at the course it showed completed????
tion then switch back?
mation so that staff will have a single place to go that would list all trailing completed.

Radiography has ever shown up as completed.
int a certificate was recorded as a course completion, resulting in my appearing to have taken the module about 8 times. I don't use the l

t ineffeciencies and additional methods to track completions. This needs to be fixed.
ext offering in the catalog fill out an application and send it to my boss who wonders why he has to approve me multiple times for the sam
other cases it would be helpful to indicate attainment of a qualification level or proficiency level attained.

w York). The approval process is not clear after I 'register' I have to chase it up the chain manually to alert people to go in and approve. A
mment on first question about poor itnerface design.

not clear. Please emphasize not to use the back button.
f right marging), and there are some keyplaces places navigation is awkward. However, if you have already decided to change the softwa
got my employee number.
course list of required training, or the course number is not provided with the notice of deadline for taking course, or, worst of all, when c
rsued the issue for months until someone did something about it.

er assigned training and the training was not there. It turns out that I had to go to the catalog, find the training and put it into my training

racking of what is currently required is challenging.

oes to the supervisor after the employee has indicated they completed the course looks as if the employee is submitting for a new course

gh I've finished them, i.e., computer security awareness .course

possible without the assistance of a knowledgable technical assistant.

mergency situations or instances when the iLearn administrator is unavailable. It is easier to telephone and cancel rather than attempting
en sign up for one class as a wait list and one as a registrant, but difficulty is sometimes encountered when the students gets off the wait l
g some of the on line trainin, it seems disjointed from the main part of the site.

notifications clearly stating the status of their training requests. Fewer notifications would also reduce confusion. A better numbering syst

recommend a users how to guide for new users.

fessional Development Center and the Training Center.

se... this requires additional followup to copy the completion certificates, and have support staff manually enter completion in the system

ord. If it's offsite and sponsored by an Office, it sometimes doesn't show up on your history.

s not current.
without taking the beginner class. There are no instructions for contacting hte PDC and testing out. It is a pain. Otherwise, electronic re
s to have inaccurate status information about the completion of the course. this has been resolved manually by sending a print screen or

ne I use for other IDs in the NRC site? Is this a case of form forces function? Trying to remember another ID and password discourages m

mation would be lost, requiring that I start over again. This happened several times, resulting in 1+hour of time that I didn't have.

a month before gaining access, as many of the new employee courses are required/suggested to be complete by then. At previous federa

i.e. training taken outside of iLearn or without an SF 182) has been a challenge (I'm still waiting for training to be put in after 3 requests ov
more distinctly (e.g., confusion between "Information Security Awareness" and "Information Systems Security Awareness").

o take the class. Recommend adding a field to denote personnel who need to take classes in the system.

t error upon submission.

taken. There should be a confirmation email of who is notified of the request, and a second email if and when the class is eventually sche

ny upcoming dates.

not showing in my history. One is over a month past since I took the course and the other is almost a month past since I took the course
f this system was supposed to be progress, in my opinion it failed.

ssed fully before the courses took place. These did not cost us anything. For some reason because the processing did not finish until afte
ine, not in New York. I suggest that you delete that information if it is not the actual location of the course.
e to keep going back time and time again to fill out the missing information. This system is horrible, takes way too much time to complet

ining, the requested data in some areas are somewhat confusing (i.e., Fields B.15, B.11, B. 12, B.14)
course is needed but not scheduled, a request through iLearn is completely ignored. The auto response emails generated by iLearn are c

ended the course in August.
many inconsistencies in individuals learning history's especially when it comes to course failures followed by either repeating the course

ail when the course has details availavle

on certificates would fail to print correctly. Improvement needed in this area.
do not think the NRC is trying to prevent training from occuring, but I believe iLearn is, in fact, causing this. Please note, this is a general co

et an iLearn notification email as soon as a new course offering is added to the system.
there is extra space available.
me to look in the catalog did I find the course.

not seem to work very well. Also, I don't think the classes should show up as being in New York City when they're not scheduled to be th

lty with scheduling non NRC training. It could be that I have more difficulty with the things I use least frequently.
arch tool is cumbersome.

o call TTC to get into classes needed

change will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your sy

y to keep up to date.

n Systems Security Awareness" or "INFOSEC" or "Computer Security Awareness" that I took or need to take? This play on words wouldn't

others could see it listed as available, but there was no way from me to select it because it wasn't listed under my log in. As such, I called
able and then go back to register for the course.

could not find any place in iLearn that I could withdraw the course myself. I have requested this action through my division and office tra

g at the most scheduled, which means that they are always full, and since there are never any more listed, it makes scheduling your traini
r the respective boxes.

te what of the biggest problems which is incoherent, unclear language contained throughout messages and descriptions within iLearn. As

no metion of the first few days of Power Plant Engineering actually being Reactor Concepts). Registration information could include infor

s also not clear how feedback on courses can be retrieved by others.

t without any user training. Not efficient or effective.

... I had to find it myself.....

p for training several times.

ed for a course in October. I got a "pending registration" email. The course is next week and I haven't heard anything else. Am I registere

ntinuing problem where the course completion certificates will not print correctly.
hatever they get...figure out a way to run this without more passwords!

hat item in the registration page.

ng "withdraw" or something) without having to open form.

orporate this seemingly small but important feature. Including this information would decrease the number of phone calls to the TTC/ins

e completed?

e training coordinators or others. Navigation and format should intuitive to the end user (i.e.:person attending training). Anything less tha

d presentation four times three via Firefox, one via Internet Explorer before it would print the certificate. A colleague noted that he d

has to manually input the information?
es might help. For example on B.5, Training Duty Hours (ex. 16 = 2 days). There is also confusion on the Approval chain: Supervisor, Seco

eiving emails. I have completed Fundamentals of Writing, Information Systems (computer course), Introductory to Management, and Bas

my office have taken classes and have not been properly credited.
al months and I never received any feedback regarding whether they would be scheduled or not.

re taken. I have also had to use facticious dates for courses as well to get it into the system.

alert emails for the courses on my learning plan.

nual Site Acess Refresher Training won't even come up in iLearn.

5 App. B. Also, I am dissatisfied at how some classes are only projected out a few months; my schedule is fixed a few years in advance, an

rmediate, advanced), rather than wait for completion of prerequisite before registering for the next step. Approval could still be pending

s on required training lists. there is no information about pre requisites for the courses, which is essential to know. I have had 2 classes wh
except that it looks bad). Anyway, iLearn isn't doing anything to help dispute or change the completion status.
s that I completed five months ago are still being displayed as incomplete.

places available at the classroom. While this also covers policy on course enrollment, a tool that correctly and effectively reflects actual co

ses that I am searching.
ically go into my learning history. This is a real pain...
ficate is the only proof there is that you have taken the course.

the end user to utilize it. I have a lot of detailed comments about the ilearn system, however, at this time, I will keep my comments gener
. Still working on it.

earn, and when it really started not matching.

y automate if the system is unreliable. Half the time it doesn't pick up the training.

2) There should be a way to easily view courses that were "ordered" so they can be tracked to ensure that they will be re
ocked if the prereqs are not met.

as such and not left for the staff to determine the appropriate course to complete for the given year.

that makes me have to stop and think every time I use the system. oh, and why in the world can I just name my own supervisor for appro
e about 8 times. I don't use the learning history feature any more.

ve me multiple times for the same course. When a course is cancelled, the cancellation notice should immediately schedule me for the n

people to go in and approve. ALSO the course type is not rcorded well, I've tried to register for classes that are on cd or other recorded

dy decided to change the software, why are you asking questions now? I recommend you deploy the updated ilearn software, give users
g course, or, worst of all, when course completed, certificate was not forthcoming.

aining and put it into my training folder. If we need to import a course, you need to say so in your instructions.

e is submitting for a new course. There should be more decisive language indicating that the supervisor is approving a verified/completed

d cancel rather than attempting to go through the iLearn administrator.
n the students gets off the wait list (say for a later course date...) and cannot drop themselves from the other offering.
nfusion. A better numbering system for courses would help the staff share information on how to register for a class.

y enter completion in the system.

a pain. Otherwise, electronic registration is good.
ually by sending a print screen or copy of the certificate of completion instead of the system being updated properly when the online cour

ID and password discourages me from visiting the site. I keep hearing we will be getting one password access to everything we have per

time that I didn't have.

plete by then. At previous federal positions, access was initiated before coming aboard and ready within the first week.

g to be put in after 3 requests over 4 months).
urity Awareness").

when the class is eventually scheduled. Continuely checking iLearn to see if the class has been added is quite inefficient. Second issue (pro

onth past since I took the course.
ocessing did not finish until after the course was over and there was no cost there is some blockage in iLeartn so that completion cannot

s way too much time to complete a training document.

emails generated by iLearn are cryptic and not user friendly when trying to decipher when a course is scheduled.
d by either repeating the course or taking a makeup exam. The accuracy of my completion history is fine.
. Please note, this is a general comment, not specific to obtaining assistance, but there is no place for general comments in this survey.

n they're not scheduled to be there.

ke? This play on words wouldn't matter if the Course title had an ID number or alphanumeric and year of applicability (if relevant) attache

under my log in. As such, I called. My office contact couldn't find it under my log in, and the course contact saw different listes than I did
hrough my division and office training coordinators. I believe that they could not do it either. Therefore, the 'no show' for this course sho

, it makes scheduling your training very difficult.
nd descriptions within iLearn. As for actually registering, it took a couple days, which is a bit absurd for this day and age.

n information could include information such as whether or not a calculator is required. Withdrawing from courses takes too many steps

ard anything else. Am I registered? Do I show up? In addition, many of the computer generated responses are undecipherable there's n
ber of phone calls to the TTC/instructors and time wasted doing so.

nding training). Anything less than this will result in ilearn contributing to inefficiency and icreasing the expended resouces necessary to a

te. A colleague noted that he did not have the same problem although he used Firefox.
pproval chain: Supervisor, Secondary, Authorizing, etc.

ductory to Management, and Basic Math.

fixed a few years in advance, and it therefore makes it hard to have to keep logging in to the system to see if new classes have been adde

Approval could still be pending successful completion of prerequisite.

to know. I have had 2 classes where at least one person asked tons of questions that were covered in a previous class because they had n
and effectively reflects actual course status is needed. Also, there should not be an option for staff to enroll on multiple date offerings of
I will keep my comments general.
ed to ensure that they will be received. The same applies to courses where a schedule was "requested". Otherwise it seems that requests
me my own supervisor for approval purposes? I've nearly sent it to my boss's husband, just because they have the same last name; he's n
mediately schedule me for the next offering and send me a notice that I can forward to my supervisor for approval of the nex date.

hat are on cd or other recorded media, the iLearn System indicates these will be sent to me shortly. I've learned that the materials must

dated ilearn software, give users a few months to use it, and then ask for feedback. I hope this is helpful.
s approving a verified/completed course.

her offering.
d properly when the online course is completed.

ccess to everything we have permission to access. The Washington DC area is a great location for un fulfilled promises. Don't make prom

he first week.
ite inefficient. Second issue (probably more for class schedulers training issue?): annual refresher classes (INFOSEC, etc.) need to automa
artn so that completion cannot be posted. I did complete and provided certificates to the training coordiniator but she has been unable t

applicability (if relevant) attached to it.

act saw different listes than I did (via a telephone call). As such, I was admitted to the class by the class contact and entered the iLearn sys
the 'no show' for this course showed up in my training record. I request that this "no show" record be deleted from my learning history.
s day and age.

m courses takes too many steps (i.e. such as needing to have the Learning Coordinator withdraw you from a course).

es are undecipherable there's no way to know what it means without calling somebody. Of course, it's not clear who you call anymore e
pended resouces necessary to attend training.
e if new classes have been added.

revious class because they had not taken that previous class. it seems like the ability to make learning plans for required training tracks ex
oll on multiple date offerings of the same course (this is connected to the first issue). At least, if someone is enrolled on a course, takes it,
Otherwise it seems that requests go into a black hole.
have the same last name; he's not even supervisory at NRC.
approval of the nex date.

earned that the materials must be used only at the PDC. How can I do any training onmy lunch hour 30 minutes there and 30 minutes ba
led promises. Don't make promises you can't keep within the next 6 months. 2, Why can't required training (internal controls, computer
s (INFOSEC, etc.) need to automatically be loaded on the Learning Plan with a due date. I shouldn't have to go hunting in the iLearn library
niator but she has been unable to get the completions posted.
ontact and entered the iLearn system somewhere midtream in the process by someone in iLearn. I don't know why the course was blocke
leted from my learning history. Responses from John Ricci's office : 'Since this course was already closed out I had to go into the iLearn e
ot clear who you call anymore either.
ns for required training tracks exists in i learn and that function is not being used. The ability to unregister yourself from classes should rem
is enrolled on a course, takes it, and does not drop from later offerings, the system should be smart enought to pick this up.
minutes there and 30 minutes back and training time plus the facy that the shuttle time don't line up well. I've just shot 1/2 a day for 30 m
ning (internal controls, computer security, etc.) be presented on the welcome page with the "Learning Plan" and "Curriculum Status". Loc
o go hunting in the iLearn library for a class based on an email for the division training coordinator and then add it to my Plan. I know the
know why the course was blocked (not listed at all) for me.
out I had to go into the iLearn editor and the only thing I could change the no show from was "late cancellation", so I hope that will be ok
yourself from classes should remain available. It is a pain in the butt to have to track down your training coordinator to remove yourself f
ught to pick this up.
I've just shot 1/2 a day for 30 minutes of RECORDED MEDIA training. No supervisor can support that for more that one or two days a mo
n" and "Curriculum Status". Locating required training should not have to be a seek and find effort on the catalog page.
en add it to my Plan. I know the functionality is in iLearn because it was used at General Electric (same/similar program to iLearn). If the cl
lation", so I hope that will be okay. There was no way to just cancel or withdraw it.' User's Comments: If the user can register a course, t
coordinator to remove yourself from a class.
more that one or two days a month Not effective. I wouldn't have registered if it were reported correctly.
catalog page.
milar program to iLearn). If the class is loaded then all the notifications and reminders are automatically generated.
the user can register a course, the user should be able to cancel or withdraw it. If the system does not allow this, the training office and/o
ow this, the training office and/or training coordinator(s) should b
Cost Avoidance Function Analysis
iLearn Satisfaction
Overall Savings                 \$2,842,232
FTE Hours Saved                    34,244

ROI                   468%

End User Satisfaction Results
Course         Ease of           Course
StdDev                                      1.27                 1.42           1.35               1.35
Average                                     3.09                 3.22           2.89               3.27
Selected Score + x                      2                    2              2                 2
Loss @ This Level per event                  \$72                 \$99             \$40               \$120

Cost Avoidance at a point: L(x) = k*(x-t)^2                                                                  Loss Coefficient Ca
where,                                                                                      L(x) =
k = loss coefficient                         Help Services           \$72
x = measured value                          Record Completion       \$99
t = target value                            Ease of Navigate        \$40
Course Registration    \$120
SF-182                 \$120

k*(s^2
Average Loss of a sample set: L = + (pm - t)^2)
where,                                                                                                    Total Loss Calcu
s=       standard deviation of sample                                   L
pm =       process mean                         Help Services           \$44
Total Loss =      Avg. Loss * number of samples         Record Completion       \$65
Ease of Navigate        \$30
Course Registration     \$71
SF-182                  \$89

Post-Improvement iLearn Satisfaction Results
Course       Ease of            Course
StdDev                                      1.14                0.88         1.10              1.20
Average                                   4.00              4.00        4.00             4.00
Selected Score (x)                    2                 2           2               2
Loss @ This Level per event               \$72               \$81         \$40              \$120

Loss at a point: L(x) = k*(x-t)^2                                                         Loss Coefficient Ca
where,                                                                               L(x) =
k = loss coefficient                    Help Services          \$72
x = measured value                   Record Completion      \$81
t = target value                     Ease of Navigate       \$40
Course Registration   \$120
SF-182                \$120

k*(s^2
Average Loss of a sample set: L = + (pm - t)^2)
where,                                                                                          Total Loss Calcu
s=      standard deviation of sample                            L
pm =      process mean                    Help Services         \$23
Total Loss =     Avg. Loss * number of samples    Record Completion     \$41
Ease of Navigate      \$18
Course Registration   \$55
SF-182                \$43
iLearn Improvement Cost Function
\$300
SF-182

Cost Improvement Per Event
\$250                              Course Registration
\$200                              Record Completions
Help Services
\$150

\$100

\$50
SF-182
1.29                                         \$0
2.86                                                    1       2         3          4        5
2
\$120                                                         Satisfaction Level

Loss Coefficient Calculation
k              x                                t
18              2                                4
24.75              2                                4                                                   LMS Overall End User Satisfaction
10              2                                                                                         Improvement Results
4
30              2                                4                                                Dec-09
30              2                                4                                                Apr-10

Total Loss Calculation
s             PM                                 t         Loss
1.27            3.09                               4         \$1,049,432
1.42            3.22                               4         \$1,559,503
1.35            2.89                               4           \$730,553
1.35            3.27                               4         \$1,692,915
1.29            2.86                               4         \$2,130,751
Loss             \$7,163,155

Results

SF-182
1.20
3.92
2
\$120

Loss Coefficient Calculation
k              x           t
18              2           4
20.25              2           4
10              2           4
30              2           4
30              2           4

Total Loss Calculation
s             PM            t   Loss
1.14            4.00          4     \$557,365
1.42            4.00          4     \$979,970
1.35            4.00          4     \$437,400
1.35            4.00          4   \$1,312,200
1.20            3.92          4   \$1,033,987
Loss       \$4,320,922
Help
L(x) = k*(x-t)^2

Course         Ease of          Record        Help
SF-182          Registration    Navigation      Completions   Services   x   t
\$270               \$270           \$90              \$223       \$162      1   4
\$120               \$120           \$40              \$99         \$72      2   4
\$30               \$30            \$10              \$25         \$18      3   4
\$0                 \$0            \$0                \$0          \$0      4   4
\$30               \$30            \$10              \$25         \$18      5   4

LMS Overall End User Satisfaction
Improvement Results
Satisfied         Dissatisfied
58%                42%
76%                23%
31%                83%          57%
Increase        Improvement      Average

```
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