Att6_NRC_ROI

Document Sample
Att6_NRC_ROI Powered By Docstoc
					        Cost Avoidance Function Analysis
               iLearn Satisfaction
                 Overall Savings                 $2,842,232
                FTE Hours Saved                    34,244

                              ROI                   468%




                                                                     End User Satisfaction Results
                                                                Course         Ease of           Course
                                        Help Services         Completion     Navigation       Registration
StdDev                                      1.27                 1.42           1.35               1.35
Average                                     3.09                 3.22           2.89               3.27
      Selected Score + x                      2                    2              2                 2
Loss @ This Level per event                  $72                 $99             $40               $120


                                                                                                             Loss Coefficient Ca
Cost Avoidance at a point: L(x) = k*(x-t)^2                                                                        L(x) = k*(x-t
     where,                                                                                      L(x) =
                             k = loss coefficient                         Help Services           $72

                              x = measured value                          Record Completion      $99
                              t = target value                            Ease of Navigate       $40
                                                                          Course Registration    $120
                                                                          SF-182                 $120



                               k*(s^2
     Average Loss of a sample set: L = + (pm - t)^2)
                                                                                                                Total Loss Calcu
     where,                                                                                                    L = k*(s^2 + (pm
                           s=       standard deviation of sample                                   L
                          pm =       process mean                         Help Services           $44
                  Total Loss =      Avg. Loss * number of samples         Record Completion       $65
                                                                          Ease of Navigate        $30
                                                                          Course Registration     $71
                                                                          SF-182                  $89



                                                           Post-Improvement iLearn Satisfaction Results
                                                          Course        Ease of              Course
                                      Help Services     Completion     Navigation          Registration
StdDev                                    1.14             0.88           1.10                 1.20
Average                                   4.00             4.00           4.00                 4.00
      Selected Score (x)                    2                2              2                   2
Loss @ This Level per event                $72             $81            $40                 $120



                                                                                                          Loss Coefficient Ca
        Loss at a point: L(x) = k*(x-t)^2                                                                       L(x) = k*(x-t
    where,                                                                                    L(x) =
                           k = loss coefficient                      Help Services             $72
                              x = measured value                     Record Completion         $81
                              t = target value                       Ease of Navigate          $40
                                                                     Course Registration      $120
                                                                     SF-182                   $120


                              k*(s^2
    Average Loss of a sample set: L = + (pm - t)^2)
                                                                                                             Total Loss Calcu
    where,                                                                                                  L = k*(s^2 + (pm
                          s=      standard deviation of sample                                  L
                         pm =      process mean                      Help Services             $23
                 Total Loss =     Avg. Loss * number of samples      Record Completion         $41
                                                                     Ease of Navigate          $18
                                                                     Course Registration       $55
                                                                     SF-182                    $43
                                                                           iLearn Improvement Cost Function
                                                                $300
                                                                                                  SF-182


                                   Cost Improvement Per Event
                                                                $250                              Course Registration
                                                                                                  Ease of Navigation
                                                                $200                              Record Completions
                                                                                                  Help Services
                                                                $150

                                                                $100

                                                                $50
                  SF-182
                   1.29                                          $0
                   2.86                                                     1       2         3          4        5
                     2
                   $120                                                          Satisfaction Level

          Loss Coefficient Calculation
                L(x) = k*(x-t)^2
                      k              x                                 t
                     18              2                                 4
                                                                                                                           LMS Overall End User Satisfaction
                   24.75                             2                 4                                                        Improvement Results
                    10                               2                 4
                    30                               2                 4                                                Dec-09
                    30                               2                 4                                                Apr-10




             Total Loss Calculation
            L = k*(s^2 + (pm - t)^2)
                      s              PM                                t         Loss
                    1.27            3.09                               4         $1,049,432
                    1.42             3.22                              4         $1,559,503
                    1.35             2.89                              4           $730,553
                    1.35             3.27                              4         $1,692,915
                    1.29             2.86                              4         $2,130,751
                                                                Loss             $7,163,155


Results
        SF-182
         1.20
         3.92
           2
         $120



Loss Coefficient Calculation
      L(x) = k*(x-t)^2
            k              x             t
           18              2             4
         20.25             2             4
           10              2             4
           30              2             4
           30              2             4




   Total Loss Calculation
  L = k*(s^2 + (pm - t)^2)
            s              PM            t   Loss
          1.14            4.00           4     $557,365
          1.42             4.00          4     $979,970
          1.35             4.00          4     $437,400
          1.35             4.00          4   $1,312,200
          1.20             3.92          4   $1,033,987
                                  Loss       $4,320,922
                                                                      Help
                                                 L(x) = k*(x-t)^2

                          Course         Ease of          Record        Help
        SF-182          Registration    Navigation      Completions   Services   x   t
         $270               $270           $90              $223       $162      1   4
         $120               $120           $40              $99         $72      2   4
          $30               $30            $10              $25         $18      3   4
          $0                 $0            $0                $0          $0      4   4
          $30               $30            $10              $25         $18      5   4




LMS Overall End User Satisfaction
     Improvement Results
       Satisfied         Dissatisfied
          58%                42%
          76%                23%
          31%                83%           57%
        Increase        Improvement      Average
                                    Ease of Registration                                                                  Ease of Navi

    How satisfied are you with your training registration experience in iLearn                   How satisfied are you with your ease o


   13%           47%        23%           8%              4%          5%             91%         11%          36%


          45        165           79             27            13            16       345        40           126

Select         Select     Select       Select         Select One - Select         Comment Select           Select
One - 6        One - 5    One - 4      One - 3             2       One - 1        s:      One - 6          One - 5
               Average    4.45         RMS =             1.205                            Average          4.18
           4
           5
           5                                                                                                         5
           6                                                                                                         5
                                                                                  If one
           5                                                                      approver                           5
           5                                                                      Overall, I                         5
           4                                                                      like the
           5                                                                                                         5
           4
           5
           3
           5                                                                                                         5
           5                                                                      It is better                       5
           4                                                                      than the                           5
           6                                                                      I had not                          5
           1                                                                      training
           1
           1
           5                                                                                                         5
           5                                                                                                         5
           5                                                                                                         5
           5                                                                                                         5
           6                                                                                                         5
           4
           3
           6                                                                                           6
           5
           5                                                                                                         5
           6                                                                                                         5
           6                                                                                           6
6                  6
5                      5
5                      5
5                      5
5                      5
5                      5
5
5                      5
5
4
5                      5
5
5
6                  6
3
4
5
6   Courses        6
5   taken (all         5
5
5
5   Difficult to       5
3   find
6   I wish we      6
2   would get
1
3
6                  6
4
5                      5
4
6
5                      5
5
3
2
3
5                      5
5
5
4
                       5
5                      5
6                  6
5
5
5                                        5
4
4
5
4
5                       It would         5
4                       be
                        Seems to         5
4                       take a lot
                        I have           5
3                       tried on     6
5                                        5
4                                        5
5
5
5                                        5
4
4
4
4
4                       Still too
            3           many
                2
    5                                    5
    5                                    5
        4
    5                                    5
    5                                    5
        4
    5                                    5
    5                                    5
    5                                    5
        4
    5                                    5
            3
        4               iLearn has
                2       never
                    1
        4                                5
    5
        4                                5
    5                   I have           5
    5                   requested        5
    5                                    5
    5                                     5
    5                   I never get       5
            3           any
        4
        4
        4
6                                     6
        4
    5                                 6
6                                         5
    5                                     5
    5
    5                                     5
            3
        4
    5
6                                     6
            3
    5
    5                                     5
        4
        4
    5
        4
    5                                     5
        4
    5
        4
        4
        4               Not all
        4               courses
    5                                     5
    5                                     5
    5                                     5
    5                                     5

        4               The
        4               system
        4
        4                                 5
    5                                 6
                    1
    5                                     5
                2
    5                                    5
    5
        4
        4
    5                                    5
        4
    5                                    5

        4
    5
    5                                    5
            3
        4             No place
                    1 to certify
                      Still very
                2     difficult to
                      Searching
        4             for                5
    5                                    5
            3
    5                                    5
        4
    5
            3
    5                                    5
                    1
    5                 It was not
                2     intuitive --       5
    5                 Was                5
                    1 registered
        4
6                                    6
                2
    5                                    5
    5                                    5
    5
        4
    5                                    5
                    1
        4
    5                                    5
    5                                    5
    5                                    5
    5                                    5
6                                    6
        4                                5
    5                   It took me         5
    5                   awhile to
    5
    5                                      5
    5
6                                      6

                    1
    5                                      5
    5                                      5
    5                   Registrati
        4               on for
                        Even
    5                   though         6
6                                      6
            3
            3
        4               The
        4               training
    5                   iLearn has         5
6                       allowed            5
6                                      6
    5                                      5
    5                   iLearn is          5
            3           difficult to
    5
        4
    5                                      5
    5                   iLearn has         5
            3           prevented
    5                                      5
    5                   I think
        4               that once
6                                      6
6                                      6
    5                   Have not           5
        4               used since
    5
    5                   Have not
                        used since
                        difficult to
            3           maneuver
                        Have not
        4               used it
                2
            3
    5                                      5
        4                                 5
    5
    5
                    1
    5                                     5
    5
6                                     6
6                                     6
        4
        4
        4
    5
    5                                     5
                2     I can
                    1 never
    5
    5                   I like how
    5                   "do it
    5
        4
    5                                     5
        4
6                       Simple        6
6                       It is quick
                        and not a     6
            3           very user-
6                                     6
        4
        4
    5                   Using the         5
        4               "search"          5
    5                   Have had
            3           troouble
    5                                     5
    5                   It is not
                2       always
        4
    5                                     5
    5                   Hard to
                2       getaccess,
                        To into
6                       is much       6
    5                                     5
    5                   Not the           5
            3           most user
6                                     6
6                                    6
6                                    6
6                                    6
    5                 log in             5
                    1 password
                      Difficult to
                    1 navagate.
6                                    6
    5
    5                                    5
    5                                6
    5                                    5
    5                                    5
        4
    5
        4
6                                        5
                    1
    5                                    5
    5
    5                   For              5
            3           outside
    5

6                                    6
    5                                    5
6                                    6
            3
    5                                    5
    5
6
    5                                    5
6                                    6
        4
    5                                    5

        4
                2
    5                                    5
6                                    6
        4
    5                                    5
        4
    5                                    5
6                                        5
    5                       5
    5
    5                       5
        4
    5                       5
    5                       5
    5                       5
6                       6
    5       Well
6           presented   6
    5                       5
    5                   6

    5
6                           5
                      Ease of Navigation                                                                    Accuracy of Course Completion
                                                                                    How satisfied are you with the accuracy of your course completion
atisfied are you with your ease of navigation experience in iLearn                                         in your Learning History in iLearn


                28%          13%            7%            4%            89%           17%          45%           19%          10%


                97            46            26            15             350           60          157           67            34

            Select         Select        Select        Select        Comment Select             Select        Select        Select
            One - 4        One - 3       One - 2       One - 1       s:      One - 6            One - 5       One - 4       One - 3
            RMS =            1.096                                           Average            4.68          RMS =           0.880
                                     3                                                                    5
                       4                                                                                  5
                                                                                                          5
                                                                     When                   6
                                     3                               approving                                                        3
                                                                                            6
                                                                     At times it                                        4
                                     3                               is difficult                                                     3
                                                                     I have not                                                       3
                                     3                               been able
                                     3                                                                    5
                                     3                                                                                                3
                                                                                                          5
                                                                                                          5

                                                                     iLearn                 6
                                                   2                 should be
                                                                 1
                                                   2                                                                                  3
                                                                                                          5
                                                                                                          5
                                                                                                                        4
                                                                                            6
                                                                                                                        4
                                     3                                                                                  4
                                     3                                                                                                3
                                                                                            6
                       4                                                                                                              3
                                                                                                          5
                                                                                            6
                                                                                            6
                              6
                                      4
                                          3
                                  5
                                  5
                I like to         5
4               use the               4
                                      4
4                                     4
4               Previously        5
                , I have          5
4               once you              4
4               learn             5
                              6
    3                                     3
4                                 5
    3                             5
                              6

4                                 5
4                                 5
                Things are        5
    3           split up          5
                              6
    3                                     3
            1                 6
4
                                  5
    3                             5
                                  5
    3                                 4
4                             6
                It's a lLOT   6
4               better        6
    3                             5
        2
4                                 5
                                      4
    3                                 4
4               Unless                4
    3           you know
                Much                  4
                improved -        5
                                      4
                              6
4                                 5
4                                 5
                                  5
4               The               5
4               search                4
4                                 5
            1                         4
                                  5
                recent            5
                update        6
                                  5
                              6
                                  5
4               Still found       5
4               it a little       5
                                  5
4                                 5
        2
4                                         3
4                                 5
        2       Still no          5
    3           search            5
            1
                                  5
                                      4
4                                     4
                                  5
                                          3
4                                     4
                                      4
                                  5
                                  5
4                                 5
                                  5
    3                             5
4                                     4
4                                     4
            1                         4
                                      4
4                                 5
                                  5
                                          3
                              6
                                      4
                                 5
                In general           4
    3           the                      3
        2                            4
    3                            5
4                                    4
                                 5
4               It would             4
                be nice if       5
                                 5
                                 5
4                                        3
                                 5
        2                        5
4
4                                        3
                             6
            1                    5
    3
                             6
4
        2                        5
        2                        5
4                                    4
                                 5
4                                5
    3                        6
4                                    4
4                                5
    3           At times I           4
4               get lost.            4
                                 5
                                 5
                                         3
                                 5

4               The
    3           search                   3
4                                5
                                 5
                                 5
        2
                                 5
        2                                3
                                5
    3                           5
4                               5
4                           6
                                5
4                               5
                it is not       5
    3           intuitive               3
4                                   4
4                               5
              Have to           5
        2     go to too
4             Can't find                3
            1 the basics
              Some
            1 classes
                                5

        2

4                                   4
4                                   4
    3                               4
                                5
            1
4               Once in                 3
                the             5
                                5
    3                           5
    3                           5
                            6
        2                               3
                                5
                                        3
4                               5
4                                   4
                                        3
            1
    3
                                5
                            6
                                5
                                    4
                            6
                                5
                               6
4
    3                                      3
                                   5
4                                  5
                               6

            1
                               6
                It doesn't         5
    3           list all the
                Routine                4
4               actions                    3
                               6
                               6
    3                                  4
    3           It is a                    3
        2       difficult
                It is still            4
    3           very
                The ease       6
                of             6
                               6
                               6
                                   5
    3
    3                              5
4                                          3
                                   5
                When I             5
        2       am adding          5
                                   5
4               If you are
4               looking at             4
                               6
                               6
                                   5
4                                  5
4                                  5
4                                  5
                difficult to
    3           maneuver               4
4                                  5
        2                              4
    3                                  4
                                   5
                                   5
4                                      4
4                              6
            1                              3
                                   5
4                                  5
                               6
                               6
4                                  5
4                                      4
4                                      4
4                                  5
                                   5
        2     Same
            1 comment
4                                  5
4                              6
4               The                5
    3           system                 4
    3                              5
                                   5
        2                          5
                Very easy      6
                tois hard
                It             6
        2       to                     4
                                       4
4               Some               5
    3           menus are                  3
                               6
                                   5
4                                  5
4                                      4
                                   5
4                                  5
    3
4                                      4
                                       4
4               too                5
        2       difficult to           4
                               6
                                       4
                                   5
4                                          3
                                   5
                                   5
                               6
                               6
              interface                4
        2     not user         6
            1 See above            5
                               6
4                                  5
                                   5
                                   5
                                   5
                                   5
4               It would           5
    3           be easier      6
        2                          5
                                   5
            1                              3
                it took a      6
4               while to               4
                The UI for         5
4               iLearn is              4
4                                      4
        2
                               6
                                   5
                               6
4                                      4
                There              5
    3           have been          5
4                                  5
                                   5
                It could be    6
4               easier.            5
                               6
4                                  5
4                                  5
        2                                  3
                                       4
                difficult to   6
        2       search for         5
                                   5
4                                  5
                                   5
                                   5
                   5
4   system             4
    response       5
4                      4
                   5
                   5
               6
               6
4   My staff       5
    provided   6
                   5
               6

4                      4
                   5
of Course Completion                                                             SF-182
curacy of your course completion information How satisfied are you with your use of the external training request (SF-182) in
arning History in iLearn                                                         iLearn


                0%         2%         91%         5%           23%           15%           7%            9%            5%


                 0           7        325         18           79            53            25            30            16
            Select
            One -       Select     Comment Select           Select        Select        Select        Select        Select
            Dissatisfie One - 1    s:      One - 6          One - 5       One - 4       One - 3       One - 2       One - 1
                                           Average          3.92          RMS =           1.196
                                                                                    4
                                                                                    4

                                   I am listed
                                   as a no                                                        3
                                   Sometime                           5
                                   s it takes
                                   Once the                           5
                                   name of
                                   It's not                                         4
                                   current
                                   I have not
                                   used this                                                      3
                                                                      5



            Dissatisfie                                               5
            d                                                         5
            Dissatisfie            It does                            5
            d
            Dissatisfie            not                                                                                        1
            d                                                                                                   2
                                                                                                                2
                                                                                    4
                                                                      5
                                                                                    4
                                   There                              5
                                   should be                                        4

                                                                                                                2
                                   It kept              6
                                   telling me
                                                                      5
                                                                      5
                                                        6
                  Each
                  individual    6

                                    5
                                        4
                                        4
                  The               5
                  certificate
                                    5



                                            3
                                    5




                                    5
                                    5
                  I have not            4
                  checked

                                        4
                  This              5
                  function                          1
                                6
                                                    1
                                                    1
              1

                                            3
                                    5
                                                2
                                                2
                                                2
                                        4
Dissatisfie
d                                               2

                                            3
                                                2
                  Some              5
                  courses

                                        4
                                6
                           5



                               4
                           5




                                   3
                           5

                               4

                               4

Dissatisfie
d             sometime                 2
              s my certs       4

                           5
Dissatisfie
d                                      2

                               4
                                   3
              Many
              courses I    5
                           5

                               4

                               4



              Not all      5
              courses              3
                                       2
                               4

                               4
                                       2
                  Despite      5
                  several
                  I have
                  taken the        4
                                           2
                                       3
                                   4



                               5
                                   4
                  I still do   5
                  not              4
                               5
                                   4
                  Said I
                  could
                               5
Dissatisfie     I have two             3
d               courses
                Sometime
              1 s after I      5

                                           2
                                               1
                                               1



                                   4

                  Accuracy                 2
                  is not the               2
                               5
                  When you     5
                  go to
                               5

                                   4
                                           2



                               5
              1                            2
                                   4
                                               1
                                            3
                                        4

                                    5
                                    5
                  some
                  classes



Dissatisfie     Can't
d               address
                It's hit or                 3
Dissatisfie     Slow No
              1 miss. and                       2
d               often                               1

              1                             3
Dissatisfie                                     2
d                                           3
                  Sometime                          1
                  s received
                                            3

              1                                     1
                                                2

                                    5
                                                2



                                                    1
                  It can take
                  avery long            4
                                        4
                  My lesson             4
                  on
                  haven't
Dissatisfie       paid much                         1
d




                                            3
                                6
                                    5
                                       3
                                   4
                                               1
                               5
                               5
                               5
Dissatisfie
d                                          2
                                   4

              It would         5
              be nice to                   2
                               5



                                       3
Dissatisfie   From time                3
d             to time,                     2
              iLearn has       5
              done a           5
                               5

Dissatisfie   I'm not
d             even sure                        1

                               5




Dissatisfie                    5
d             It allows
              duplicatio           4
                           6

                               5

                                   4
                               5




                                       3
                               5
                                  5

                                  5
                                              2
                                          3

                              6

                                      4

                                      4
                                          3
Dissatisfie
d               It's always                   2
              1 a hassle to                       1
                                  5

                I have                4
                record of                 3

                                  5

                A great       6
                reference     6
                At time
                course        6
                Some                  4
                courses



                                      4

                                  5
                Have not
                checked               4
                                      4




                                      4
                When I            5
                access the            4
                                  5
                 5
             6
                 5




             6
                 5
                     4
                     4
                 5

                 5

I would                          1
like to be       5

was not
able to
Course               4
completio                    2
                     4

             6
                 5
             6

                 5

                 5
                 5
             6
                         3



                             2
                             2
                         3

                 5
                 5

                 5
                 5
                     4
                     4
                 5
                     4
                 5
                 5

             6
As long as
the          6
                 5




                 5
                                                          Ease of Help Services
ing request (SF-182) in
                          How satisfied are you with the ease of obtaining assistance with iLearn issues


               50%          9%           27%           20%          10%            7%            5%          67%


                221          33          95            70            35            23            16          272

            Comment Select            Select        Select        Select        Select        Select      Comment
            s:      One - 6           One - 5       One - 4       One - 3       One - 2       One - 1     s:
                    Average           4.12          RMS =           1.136
                                  6
                                                              4

            Feedback                            5
            on the                                                          3



                                                              4                                           The
            The data                                                                                    1 graphics
                                                                                                          I have not
            fields are                                                                                    used this

                                                                            3
                                                5
                                                5
                                                              4
                                                5                                                         I do not
                                                                                                        1 know who
                                                5
                                                                                          2
                                                              4
                                                5

            It seems                            5
            like there                          5

                                                                                          2
                                  6

                                                5

                                  6
            6
                    4
                        3
The form
is              5
                5
                5
                            2
                        3
I haven't           4
gotten to       5

                5

                        3
                5
                        3
                    4           A call to
            6                   the help

                    4
We have a       5               Nobody in
74 page                     2   my office
There is    6                   The
so much                     2   person
                    4
                    4

                        3
                5
                    4
                        3
How
about           5
                        3
                            2

                        3
                        3
            6
                    4
                5

            6
                                      I keep on
                          3           getting

                  5
                      4



                          3
My                5
schedule
Have not          5
tried since       5
                      4
                      4
                      4
Still not
clear who         5

                          3

                  5
                      4
                      4
                          3
                              2
                  5
                      4
                              2
                  5
                  5
                  5                   I can't
                              2       update
                      4
Why ,             5
once          6



Is there a            4
source in                     2
                                  1
                  5
The last              4
time I                4
                          3
                      4
                   5                   Recomme
                       4               nd a chat-

                               2
                       4

                   5
                       4
There is       6
no way to
Still              5
difficult to
                   5
                           3
                       4

               6
                                   1
                                   1
                   5
                           3

                       4
Feedback
from
Never              5
used it.

                       4

These are                  3
treated as
                   5



                   5




                       4
                       4

The form                           1 Region II
is not very        5                 has a
                                   1
             6
                 5
                     4
                 5
                 5
                 5
                                   I had to
                         3         email
No basis.            4             Haven't
Haven't                            tried/nee
                 5                 There are
                             2     no phone
Again - no           4             Never
fund
Cumberso                         1 tried a
me, and                  3
                 5
                         3
                             2
Get rid of
this

                 5
                 5                 What
                                 1 assistance
                             2     I ended up
                             2     calling the
I had to         5
drop a                   3

                 5
                                 1
Getting          5
the                  4               Even with
                             2       the iLearn
                     4
info             5                 burden is
required                         1 on our
                     4

                 5

                         3
             6
Cannot
figure out         5
                       4
                                   1
                   5
                                       The online
               6                       job aids

                               2
                       4
                                       If it
Overly                 4               weren't
difficult to
Online                     3
Help               5



You can                    3
not copy
See                    4
comments           5
               6
N/A                5                   N/A
               6
                   5
My                     4               I usually
experienc                              contact
                   5

                   5

                       4
                       4
Too many               4               always
boxes that     6                       prompt
               6

Have not           5
attempted          5
                       4
                       4
                                       There are
Have hot                       2       a lot of
done one
                           3
                           3
                   5
                 5
                     4
The                  4
instructio               3
                     4
                     4
             6

                     4
The                  4
guidance         5
                 5

I only                       2     This is got
used it                          1 to be the
                 5
The SF-
182 used
Last                 4
in early             4
                                 1
                     4
                                 1
Though I     6                       I have
don't use    6                       never had
                     4
             6
                     4

                 5

                     4               Logging
                             2       on is
                 5
                 5
                                     still don't
                         3           understan
                 5
                     4             I just tried
                                 1 to get my

                 5
The
process                  3
                   5
               6

                   5               password
                               2   problems
                       4
               6
Hard to fill       5
out.               5
                   5
                   5
                           3
                   5
                   5
                           3
               6
                               2
               6
                   5
This is too            4
complicat
                           3

               6
                   5
               6
                       4
I haven't
submitted              4
                       4
                   5
Filling out                        We have a
formalnot
I have             5               training
used this          5
                       4
                           3
                               2

               6

                   5
                       4
                   5
               6
the form
is             5
           6

                   4
               5
               5
               5
           6
               5
           6
                   4
               5       As a
                       contract

               5
                                                                                                  Overall Satisfaction
 Where are you MOST likely to go for iLearn assistance?
             Please select all that apply.                   Based on your responses above, what is your OVERALL satisfa


                  40%            16%      6%         38%        10%                40%             28%


                  172        68          27           167          35               139            98
Help Desk (415-1234 NRC                        My                               Select
Option 4 or           iLearn                   Training Select One - Very       One -           Select
nrchelp@plateau.com) System     Job Aids       Coordinat Satisfied              Satisfied       One - 4
                      NRC
                      iLearn
                      NRC                                                                                 4
Help Desk (415-1234 iLearn                                                                  5
Option 4 or           NRC                                                                   5
                      iLearn                   My                           6
                                               Training
                                               My
                                               Training
                                               My                                           5
                                               Training
                                               My                                           5
Help Desk (415-1234                            Training                                                   4
Option 4 or
Help Desk (415-1234
Option 4 or
Help Desk (415-1234                                                                                       4
Option 4 or
Help Desk (415-1234                                                                                       4
Option 4 or                                    My
                                               Training
                                               My                                           5
Help Desk (415-1234                            Training
                                               My                                           5
Option 4 or
Help Desk (415-1234                            Training                                                   4
Option 4 or
Help Desk (415-1234                                                                         5
Option 4 or                                    My
                                               Training
                                               My
                                               Training
                                               My
Help Desk (415-1234                            Training                                     5
Option 4 or                                    My                                                         4
Help Desk (415-1234                            Training                                                   4
Option 4 or
Help Desk (415-1234                            My                                           5
Option 4 or                                    Training
                                               My                                           5
Help Desk (415-1234                            Training
                                               My                                                         4
Option 4 or             NRC                    Training
                                               My
Help Desk (415-1234     iLearn                 Training                                     5
Option 4 or                                    My                                           5
Help Desk (415-1234                            Training                                     5
Option 4 or
Help Desk (415-1234                                                                         5
Option 4 or                                                                 6
Help Desk (415-1234   NRC
Option 4 or           iLearn              My         6
                      NRC                 Training
                                          My             5
                      iLearn              Training
                                          My                 4
Help Desk (415-1234                       Training       5
Option 4 or           NRC                                5
Help Desk (415-1234   iLearn                             5
Option 4 or           NRC                 My             5
                      iLearn              Training
                                          My             5
Help Desk (415-1234                       Training
                                          My                 4
Option 4 or
Help Desk (415-1234            Job Aids   Training           4
Option 4 or                    Job Aids   My             5
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234   NRC                 My             5
Option 4 or           iLearn              Training
                                          My         6
Help Desk (415-1234                       Training
Option 4 or           NRC                                    4
                      iLearn              My
Help Desk (415-1234                       Training   6
Option 4 or                               My             5
                                          Training
                                          My             5
Help Desk (415-1234                       Training           4
Option 4 or                               My             5
Help Desk (415-1234                       Training
Option 4 or
Help Desk (415-1234                                  6
Option 4 or                               My
Help Desk (415-1234                       Training
Option 4 or           NRC
Help Desk (415-1234   iLearn                         6
Option 4 or           NRC                                    4
                      iLearn              My             5
                                          Training
                                          My
                                          Training
                                          My             5
                      NRC                 Training           4
                      iLearn              My             5
                                          Training
                                          My
Help Desk (415-1234                       Training
Option 4 or
Help Desk (415-1234   NRC                                    4
Option 4 or           iLearn              My                 4
Help Desk (415-1234   NRC                 Training
Option 4 or           iLearn   Job Aids   My             5
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234                                      5
Option 4 or
Help Desk (415-1234                                          4
Option 4 or                                          6
                                          My
Help Desk (415-1234   NRC                 Training       4
Option 4 or
Help Desk (415-1234   iLearn                         5
Option 4 or                               My         5
                                          Training
                                          My             4
                               Job Aids   Training
                                          My             4
                      NRC      Job Aids   Training       4
Help Desk (415-1234   iLearn              My
Option 4 or
Help Desk (415-1234                       Training   5
Option 4 or                    Job Aids   My         5
Help Desk (415-1234                       Training   5
Option 4 or                               My         5
                               Job Aids   Training
                                          My         5
Help Desk (415-1234                       Training
                                          My         5
Option 4 or                               Training
                                          My         5
                                          Training
                                          My         5
Help Desk (415-1234                       Training
                                          My         5
Option 4 or                    Job Aids   Training
                                          My             4
Help Desk (415-1234                       Training
Option 4 or                                              4
Help Desk (415-1234            Job Aids                  4
Option 4 or                               My
Help Desk (415-1234                       Training
Option 4 or                               My
Help Desk (415-1234                       Training   5
Option 4 or           NRC                            5
                      iLearn              My
                                          Training
                                          My         5
Help Desk (415-1234                       Training       4
Option 4 or
Help Desk (415-1234                                      4
Option 4 or
Help Desk (415-1234                                      4
Option 4 or
Help Desk (415-1234                                  5
Option 4 or
Help Desk (415-1234                                  5
Option 4 or
Help Desk (415-1234                                  5
Option 4 or                                          5
                               Job Aids   My
                                          Training
                                          My             4
Help Desk (415-1234                       Training
Option 4 or                               My
Help Desk (415-1234                       Training       4
Option 4 or
Help Desk (415-1234   NRC                            5
Option 4 or
Help Desk (415-1234   iLearn              My             4
Option 4 or
Help Desk (415-1234                       Training
                                          My             4
Option 4 or           NRC                 Training   5
                      iLearn   Job Aids              5
Help Desk (415-1234
Option 4 or                               My             5
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234   NRC                 My
Option 4 or
Help Desk (415-1234   iLearn   Job Aids   Training
Option 4 or
Help Desk (415-1234                                          4
Option 4 or
Help Desk (415-1234                       My                 4
Option 4 or
Help Desk (415-1234                       Training   6
Option 4 or
Help Desk (415-1234                                          4
Option 4 or                                              5
                               Job Aids   My             5
                                          Training
                                          My             5
                                          Training
                                          My                 4
                               Job Aids   Training
                                          My             5
                                          Training
                                          My
                               Job Aids   Training
                                          My                 4
Help Desk (415-1234   NRC                 Training           4
Option 4 or           iLearn              My         6
Help Desk (415-1234                       Training
Option 4 or
Help Desk (415-1234
Option 4 or           NRC                                5
                      iLearn              My
                                          Training
                                          My
                                          Training
                                          My                 4
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234                                      5
Option 4 or
Help Desk (415-1234                                          4
Option 4 or                               My                 4
                                          Training
                                          My                 4
Help Desk (415-1234                       Training           4
Option 4 or                               My
                                          Training
                                          My                 4
Help Desk (415-1234                       Training       5
Option 4 or
Help Desk (415-1234                                      5
Option 4 or                               My                 4
Help Desk (415-1234                       Training       5
Option 4 or                               My
Help Desk (415-1234                       Training           4
Option 4 or                               My
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234                       My             5
Option 4 or                               Training
                                          My             5
Help Desk (415-1234                       Training
                                          My
Option 4 or
Help Desk (415-1234                       Training       5
Option 4 or
Help Desk (415-1234
Option 4 or                               My         6
                                          Training
                                          My                 4
                      NRC                 Training
                                          My                 4
                      iLearn              Training
                                          My             5
Help Desk (415-1234                       Training       5
Option 4 or
Help Desk (415-1234                                      5
Option 4 or
Help Desk (415-1234                       My             5
Option 4 or
Help Desk (415-1234                       Training
                                          My
Option 4 or
Help Desk (415-1234                       Training           4
Option 4 or                               My             5
                                          Training
                                          My             5
Help Desk (415-1234                       Training
Option 4 or                               My                 4
                                          Training
                                          My
                      NRC                 Training
Help Desk (415-1234   iLearn                                 4
Option 4 or
Help Desk (415-1234                                          4
Option 4 or                               My
Help Desk (415-1234                       Training       5
Option 4 or           NRC                                    4
Help Desk (415-1234   iLearn                             5
Option 4 or                               My
                                          Training
                                          My             5
                                          Training
                                          My
Help Desk (415-1234                       Training           4
Option 4 or                               My
Help Desk (415-1234                       Training       5
Option 4 or           NRC
Help Desk (415-1234   iLearn                                 4
Option 4 or
Help Desk (415-1234            Job Aids   My         6
Option 4 or           NRC      Job Aids   Training
Help Desk (415-1234   iLearn              My             5
Option 4 or
Help Desk (415-1234                       Training       5
Option 4 or
Help Desk (415-1234                                          4
Option 4 or
Help Desk (415-1234                                          4
Option 4 or                               My             5
                                          Training
                                          My
                                          Training
                                          My                 4
                                          Training
                                          My             5
Help Desk (415-1234                       Training       5
Option 4 or                               My             5
Help Desk (415-1234                       Training           4
Option 4 or           NRC                            6
                      iLearn                             5
                      NRC
                      iLearn
                      NRC                                5
Help Desk (415-1234   iLearn
                      NRC                 My
Option 4 or
Help Desk (415-1234   iLearn              Training
Option 4 or                               My             5
                      NRC                 Training       5
                      iLearn   Job Aids   My         6
                                          Training
                                          My
                      NRC                 Training
Help Desk (415-1234   iLearn                             5
Option 4 or                               My             5
Help Desk (415-1234                       Training
Option 4 or                               My
                                          Training
                                          My             5
Help Desk (415-1234                       Training   6
Option 4 or                               My
Help Desk (415-1234                       Training
Option 4 or
Help Desk (415-1234   NRC                 My
Option 4 or
Help Desk (415-1234   iLearn              Training
                                          My
Option 4 or           NRC                 Training       5
                      iLearn
                      NRC                                5
Help Desk (415-1234   iLearn   Job Aids              6
Option 4 or
Help Desk (415-1234                                      5
Option 4 or                               My             5
                                          Training
                                          My
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234                                          4
Option 4 or                               My             5
                      NRC                 Training
                                          My             5
Help Desk (415-1234   iLearn              Training
Option 4 or                               My             5
Help Desk (415-1234   NRC                 Training           4
Option 4 or           iLearn              My             5
Help Desk (415-1234                       Training   6
Option 4 or
Help Desk (415-1234                       My         6
Option 4 or           NRC                 Training
                                          My             5
Help Desk (415-1234   iLearn              Training           4
Option 4 or                               My                 4
                                          Training
                                          My             5
Help Desk (415-1234                       Training
Option 4 or           NRC                                    4
Help Desk (415-1234   iLearn                                 4
Option 4 or                               My
Help Desk (415-1234   NRC                 Training
Option 4 or           iLearn                             5
                                          My
                               Job Aids   Training
                                          My             5
Help Desk (415-1234                       Training           4
Option 4 or           NRC                                5
Help Desk (415-1234   iLearn
Option 4 or                               My                 4
Help Desk (415-1234            Job Aids   Training       5
Option 4 or
Help Desk (415-1234                                  6
Option 4 or                               My         6
Help Desk (415-1234                       Training           4
Option 4 or                               My                 4
                                          Training
                                          My                 4
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234                                      5
Option 4 or                               My
Help Desk (415-1234                       Training
                                          My
Option 4 or                               Training
                                          My             5
Help Desk (415-1234                       Training           4
Option 4 or                               My                 4
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234
Option 4 or
Help Desk (415-1234   NRC                                5
Option 4 or
Help Desk (415-1234   iLearn
Option 4 or           NRC                            6
Help Desk (415-1234   iLearn                         6
Option 4 or           NRC
Help Desk (415-1234   iLearn                         6
Option 4 or                               My                 4
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234                                      5
Option 4 or                               My             5
Help Desk (415-1234   NRC                 Training
                                          My                 4
Option 4 or
Help Desk (415-1234   iLearn              Training
Option 4 or
Help Desk (415-1234                                          4
Option 4 or                               My             5
                      NRC                 Training
                      iLearn              My                 4
                               Job Aids   Training
                                          My             5
Help Desk (415-1234   NRC                 Training           4
Option 4 or
Help Desk (415-1234   iLearn
Option 4 or
Help Desk (415-1234                                  6
Option 4 or                               My             5
Help Desk (415-1234            Job Aids   Training
                                          My             5
Option 4 or           NRC                 Training           4
                      iLearn                         6
                                          My
Help Desk (415-1234                       Training       5
Option 4 or                               My         6
                                          Training
                                          My         6
Help Desk (415-1234   NRC                 Training       5
Option 4 or
Help Desk (415-1234   iLearn
Option 4 or           NRC
                      iLearn              My         6
                      NRC                 Training       5
                      iLearn              My             5
Help Desk (415-1234   NRC                 Training
                                          My             5
Option 4 or           iLearn
                      NRC                 Training       5
                      iLearn
                      NRC                 My                 4
Help Desk (415-1234   iLearn              Training
                                          My             5
Option 4 or
Help Desk (415-1234                       Training       5
Option 4 or
Help Desk (415-1234                       My
Option 4 or
Help Desk (415-1234                       Training       5
Option 4 or
Help Desk (415-1234
Option 4 or           NRC                                5
                      iLearn              My             5
                               Job Aids   Training
                                          My             5
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234                                          4
Option 4 or
Help Desk (415-1234
Option 4 or
Help Desk (415-1234                                  6
Option 4 or           NRC                                5
                      iLearn
                      NRC                            6
Help Desk (415-1234   iLearn
Option 4 or                               My             5
                                          Training
Help Desk (415-1234            Job Aids                  5
Option 4 or                               My             5
                                          Training
                                          My             5
                                          Training
                                          My                 4
Help Desk (415-1234                       Training       5
Option 4 or                               My                 4
Help Desk (415-1234                       Training           4
Option 4 or                               My
Help Desk (415-1234   NRC                 Training           4
Option 4 or           iLearn                         6
Help Desk (415-1234            Job Aids                      4
Option 4 or                               My             5
Help Desk (415-1234                       Training           4
Option 4 or
Help Desk (415-1234   NRC                                5
Option 4 or           iLearn                         6
Help Desk (415-1234
Option 4 or           NRC                                5
                      iLearn              My             5
Help Desk (415-1234                       Training       5
Option 4 or           NRC                                    4
Help Desk (415-1234   iLearn                             5
Option 4 or
Help Desk (415-1234                                      5
Option 4 or
Help Desk (415-1234   NRC                                5
Option 4 or           iLearn              My         6
                      NRC                 Training
                                          My             5
Help Desk (415-1234   iLearn
                      NRC      Job Aids   Training
                                          My         6
Option 4 or           iLearn
                      NRC                 Training       5
                      iLearn              My         6
                                          Training
                                          My
                      NRC                 Training           4
                      iLearn                             5
   Overall Satisfaction

bove, what is your OVERALL satisfaction with iLearn?


               12%           5%          5%            90%


                42            17          18           349
                          Select
            Select        One -       Select        Comment
            One - 3       Dissatisfie One - 1       s:




                      3




                                                1



                                   2                I do like
                                                    that it




                                                1
                                   2                OHR
                                   2                needs to




                      3

                                                    Seems like
                                                    it
3
            Some
3           online




          As a
        1 supervisor

3
        1
3           I find that
            it's more



3




        1
    2



3

            It would
            be nice to
3
     I really
     like the




3



3
3     ilearn
    1 provides



3




3
      Why does
3     iLearn
    1 I would
      like to
3
3




3
            Why does
            it require

    2
3

3
3




3           My
            biggest




            haven't
            used it

3




        1

        1
3




    2
          The
        1 system
        1 Although
          not

    2

          I didn't
          want to
3
          Another
        1 thing
          It is not an
    2     intuitive

    2



    2




          need a
        1 more
            It is what
            it is.
        1




        1

            Needs
3           improvem
3



3
3
3
    2
            The iLearn
            system




    2




3




    2
3
3




    2     Need I say
        1 more!!!




3

3
         Best
         training
3




3        My
         1/21/201
         The trend
    2    with NRC

         Messages
         received
         too
    2    confusing
3
        1 So easy a
          caveperso




3
          iLearn is
        1 very



          iLearn is
          better,

3



          There is
3         no reason

3




          Each
          course



    2



          Could
          update
EvalSubmittedID   ExternalStudentID     StudentEmail   FormName            EnteredDate
         40967609                  -1                  NRC
                                        ANONYMOUS12416717 iLearn Satisfaction Survey 20-Nov-09
         40967632                  -1                  NRC
                                        ANONYMOUS12416705 iLearn Satisfaction Survey 20-Nov-09
         40967550                  -1                  NRC
                                        ANONYMOUS12416668 iLearn Satisfaction Survey 20-Nov-09
         40967440                  -1                  NRC
                                        ANONYMOUS12416548 iLearn Satisfaction Survey 20-Nov-09
         40967489                  -1                  NRC
                                        ANONYMOUS12416596 iLearn Satisfaction Survey 20-Nov-09
         40967445                  -1                  NRC
                                        ANONYMOUS12416603 iLearn Satisfaction Survey 20-Nov-09
         40967566                  -1                  NRC
                                        ANONYMOUS12416655 iLearn Satisfaction Survey 20-Nov-09
         40967734                  -1                  NRC
                                        ANONYMOUS12416801 iLearn Satisfaction Survey 20-Nov-09
         40967825                  -1                  NRC
                                        ANONYMOUS12416851 iLearn Satisfaction Survey 20-Nov-09
         40967917                  -1                  NRC
                                        ANONYMOUS12416921 iLearn Satisfaction Survey 20-Nov-09
         40967383                  -1                  NRC
                                        ANONYMOUS12416523 iLearn Satisfaction Survey 20-Nov-09
         40967365                  -1                  NRC
                                        ANONYMOUS12416534 iLearn Satisfaction Survey 20-Nov-09
         40967375                  -1                  NRC
                                        ANONYMOUS12416570 iLearn Satisfaction Survey 20-Nov-09
         40967394                  -1                  NRC
                                        ANONYMOUS12416571 iLearn Satisfaction Survey 20-Nov-09
         40919673                  -1                  NRC
                                        ANONYMOUS12403478 iLearn Satisfaction Survey 19-Nov-09
         40919951                  -1                  NRC
                                        ANONYMOUS12403601 iLearn Satisfaction Survey 19-Nov-09
         40962080                  -1                  NRC
                                        ANONYMOUS12413533 iLearn Satisfaction Survey 20-Nov-09
         40962070                  -1                  NRC
                                        ANONYMOUS12413539 iLearn Satisfaction Survey 20-Nov-09
         40962465                  -1                  NRC
                                        ANONYMOUS12413689 iLearn Satisfaction Survey 20-Nov-09
         40962974                  -1                  NRC
                                        ANONYMOUS12414003 iLearn Satisfaction Survey 20-Nov-09
         40963020                  -1                  NRC
                                        ANONYMOUS12414042 iLearn Satisfaction Survey 20-Nov-09
         40967359                  -1                  NRC
                                        ANONYMOUS12416503 iLearn Satisfaction Survey 20-Nov-09
         40967327                  -1                  NRC
                                        ANONYMOUS12416508 iLearn Satisfaction Survey 20-Nov-09
         40967324                  -1                  NRC
                                        ANONYMOUS12416509 iLearn Satisfaction Survey 20-Nov-09
         40967343                  -1                  NRC
                                        ANONYMOUS12416514 iLearn Satisfaction Survey 20-Nov-09
         40875612                  -1                  NRC
                                        ANONYMOUS12393742 iLearn Satisfaction Survey 18-Nov-09
         40967930                  -1                  NRC
                                        ANONYMOUS12416858 iLearn Satisfaction Survey 20-Nov-09
         40968061                  -1                  NRC
                                        ANONYMOUS12417013 iLearn Satisfaction Survey 20-Nov-09
         40968492                  -1                  NRC
                                        ANONYMOUS12417255 iLearn Satisfaction Survey 20-Nov-09
         40968725                  -1                  NRC
                                        ANONYMOUS12417335 iLearn Satisfaction Survey 20-Nov-09
         40968863                  -1                  NRC
                                        ANONYMOUS12417416 iLearn Satisfaction Survey 20-Nov-09
         40968960                  -1                  NRC
                                        ANONYMOUS12417417 iLearn Satisfaction Survey 20-Nov-09
         40968886                  -1                  NRC
                                        ANONYMOUS12417428 iLearn Satisfaction Survey 20-Nov-09
         40969492                  -1                  NRC
                                        ANONYMOUS12417722 iLearn Satisfaction Survey 20-Nov-09
         40969517                  -1                  NRC
                                        ANONYMOUS12417763 iLearn Satisfaction Survey 20-Nov-09
         40969564                  -1                  NRC
                                        ANONYMOUS12417772 iLearn Satisfaction Survey 20-Nov-09
         40969640                  -1                  NRC
                                        ANONYMOUS12417832 iLearn Satisfaction Survey 20-Nov-09
         40970002                  -1                  NRC
                                        ANONYMOUS12418061 iLearn Satisfaction Survey 20-Nov-09
         40970427                  -1                  NRC
                                        ANONYMOUS12418306 iLearn Satisfaction Survey 20-Nov-09
40970430   -1                  NRC
                ANONYMOUS12418307 iLearn Satisfaction Survey 20-Nov-09
40971074   -1                  NRC
                ANONYMOUS12418349 iLearn Satisfaction Survey 20-Nov-09
40971609   -1                  NRC
                ANONYMOUS12418380 iLearn Satisfaction Survey 20-Nov-09
40971897   -1                  NRC
                ANONYMOUS12418450 iLearn Satisfaction Survey 20-Nov-09
40971908   -1                  NRC
                ANONYMOUS12418453 iLearn Satisfaction Survey 20-Nov-09
40971939   -1                  NRC
                ANONYMOUS12418456 iLearn Satisfaction Survey 20-Nov-09
40982656   -1                  NRC
                ANONYMOUS12419535 iLearn Satisfaction Survey 21-Nov-09
40984262   -1                  NRC
                ANONYMOUS12419584 iLearn Satisfaction Survey 21-Nov-09
40984276   -1                  NRC
                ANONYMOUS12419591 iLearn Satisfaction Survey 21-Nov-09
40984316   -1                  NRC
                ANONYMOUS12419603 iLearn Satisfaction Survey 21-Nov-09
40984380   -1                  NRC
                ANONYMOUS12419622 iLearn Satisfaction Survey 21-Nov-09
40984209   -1                  NRC
                ANONYMOUS12419565 iLearn Satisfaction Survey 21-Nov-09
40984983   -1                  NRC
                ANONYMOUS12419715 iLearn Satisfaction Survey 21-Nov-09
40985173   -1                  NRC
                ANONYMOUS12419852 iLearn Satisfaction Survey 21-Nov-09
40985203   -1                  NRC
                ANONYMOUS12419863 iLearn Satisfaction Survey 21-Nov-09
40985207   -1                  NRC
                ANONYMOUS12419867 iLearn Satisfaction Survey 21-Nov-09
40985234   -1                  NRC
                ANONYMOUS12419872 iLearn Satisfaction Survey 21-Nov-09
40985712   -1                  NRC
                ANONYMOUS12419891 iLearn Satisfaction Survey 21-Nov-09
40986718   -1                  NRC
                ANONYMOUS12419990 iLearn Satisfaction Survey 21-Nov-09
40987006   -1                  NRC
                ANONYMOUS12420034 iLearn Satisfaction Survey 21-Nov-09
40987862   -1                  NRC
                ANONYMOUS12420169 iLearn Satisfaction Survey 21-Nov-09
40988014   -1                  NRC
                ANONYMOUS12420198 iLearn Satisfaction Survey 21-Nov-09
40988092   -1                  NRC
                ANONYMOUS12420222 iLearn Satisfaction Survey 21-Nov-09
40988189   -1                  NRC
                ANONYMOUS12420248 iLearn Satisfaction Survey 21-Nov-09
40988292   -1                  NRC
                ANONYMOUS12420285 iLearn Satisfaction Survey 21-Nov-09
40988353   -1                  NRC
                ANONYMOUS12420328 iLearn Satisfaction Survey 21-Nov-09
40988431   -1                  NRC
                ANONYMOUS12420349 iLearn Satisfaction Survey 21-Nov-09
40988524   -1                  NRC
                ANONYMOUS12420399 iLearn Satisfaction Survey 21-Nov-09
40988611   -1                  NRC
                ANONYMOUS12420444 iLearn Satisfaction Survey 21-Nov-09
40988735   -1                  NRC
                ANONYMOUS12420486 iLearn Satisfaction Survey 21-Nov-09
40988753   -1                  NRC
                ANONYMOUS12420496 iLearn Satisfaction Survey 21-Nov-09
40988803   -1                  NRC
                ANONYMOUS12420511 iLearn Satisfaction Survey 21-Nov-09
40988843   -1                  NRC
                ANONYMOUS12420522 iLearn Satisfaction Survey 21-Nov-09
40989023   -1                  NRC
                ANONYMOUS12420580 iLearn Satisfaction Survey 21-Nov-09
40989017   -1                  NRC
                ANONYMOUS12420583 iLearn Satisfaction Survey 21-Nov-09
40989220   -1                  NRC
                ANONYMOUS12420695 iLearn Satisfaction Survey 21-Nov-09
40989245   -1                  NRC
                ANONYMOUS12420713 iLearn Satisfaction Survey 21-Nov-09
40989435   -1                  NRC
                ANONYMOUS12420756 iLearn Satisfaction Survey 21-Nov-09
40989555   -1                  NRC
                ANONYMOUS12420811 iLearn Satisfaction Survey 21-Nov-09
40989640   -1                  NRC
                ANONYMOUS12420829 iLearn Satisfaction Survey 21-Nov-09
40989686   -1                  NRC
                ANONYMOUS12420848 iLearn Satisfaction Survey 21-Nov-09
40989710   -1                  NRC
                ANONYMOUS12420858 iLearn Satisfaction Survey 21-Nov-09
40990022   -1                  NRC
                ANONYMOUS12420984 iLearn Satisfaction Survey 21-Nov-09
40996118   -1                  NRC
                ANONYMOUS12421967 iLearn Satisfaction Survey 22-Nov-09
40996245   -1                  NRC
                ANONYMOUS12421997 iLearn Satisfaction Survey 22-Nov-09
40996685   -1                  NRC
                ANONYMOUS12422059 iLearn Satisfaction Survey 22-Nov-09
40997013   -1                  NRC
                ANONYMOUS12422085 iLearn Satisfaction Survey 22-Nov-09
40997019   -1                  NRC
                ANONYMOUS12422093 iLearn Satisfaction Survey 22-Nov-09
40997317   -1                  NRC
                ANONYMOUS12422097 iLearn Satisfaction Survey 22-Nov-09
40997499   -1                  NRC
                ANONYMOUS12422130 iLearn Satisfaction Survey 22-Nov-09
40997504   -1                  NRC
                ANONYMOUS12422132 iLearn Satisfaction Survey 22-Nov-09
40997575   -1                  NRC
                ANONYMOUS12422144 iLearn Satisfaction Survey 22-Nov-09
40997778   -1                  NRC
                ANONYMOUS12422197 iLearn Satisfaction Survey 22-Nov-09
40998296   -1                  NRC
                ANONYMOUS12422366 iLearn Satisfaction Survey 22-Nov-09
40998358   -1                  NRC
                ANONYMOUS12422381 iLearn Satisfaction Survey 22-Nov-09
40998370   -1                  NRC
                ANONYMOUS12422382 iLearn Satisfaction Survey 22-Nov-09
40998552   -1                  NRC
                ANONYMOUS12422438 iLearn Satisfaction Survey 22-Nov-09
40998581   -1                  NRC
                ANONYMOUS12422442 iLearn Satisfaction Survey 22-Nov-09
40998751   -1                  NRC
                ANONYMOUS12422519 iLearn Satisfaction Survey 22-Nov-09
40998964   -1                  NRC
                ANONYMOUS12422558 iLearn Satisfaction Survey 22-Nov-09
40999039   -1                  NRC
                ANONYMOUS12422568 iLearn Satisfaction Survey 22-Nov-09
40999424   -1                  NRC
                ANONYMOUS12422632 iLearn Satisfaction Survey 22-Nov-09
40999525   -1                  NRC
                ANONYMOUS12422645 iLearn Satisfaction Survey 22-Nov-09
41001550   -1                  NRC
                ANONYMOUS12423086 iLearn Satisfaction Survey 23-Nov-09
41004742   -1                  NRC
                ANONYMOUS12423720 iLearn Satisfaction Survey 23-Nov-09
41005309   -1                  NRC
                ANONYMOUS12423744 iLearn Satisfaction Survey 23-Nov-09
41006167   -1                  NRC
                ANONYMOUS12423842 iLearn Satisfaction Survey 23-Nov-09
41006199   -1                  NRC
                ANONYMOUS12423850 iLearn Satisfaction Survey 23-Nov-09
41006253   -1                  NRC
                ANONYMOUS12423883 iLearn Satisfaction Survey 23-Nov-09
41006306   -1                  NRC
                ANONYMOUS12423888 iLearn Satisfaction Survey 23-Nov-09
41006287   -1                  NRC
                ANONYMOUS12423891 iLearn Satisfaction Survey 23-Nov-09
41006299   -1                  NRC
                ANONYMOUS12423893 iLearn Satisfaction Survey 23-Nov-09
41006438   -1                  NRC
                ANONYMOUS12423896 iLearn Satisfaction Survey 23-Nov-09
41006452   -1                  NRC
                ANONYMOUS12423904 iLearn Satisfaction Survey 23-Nov-09
41006351   -1                  NRC
                ANONYMOUS12423906 iLearn Satisfaction Survey 23-Nov-09
41006422   -1                  NRC
                ANONYMOUS12423915 iLearn Satisfaction Survey 23-Nov-09
41006464   -1                  NRC
                ANONYMOUS12423934 iLearn Satisfaction Survey 23-Nov-09
41006466   -1                  NRC
                ANONYMOUS12423938 iLearn Satisfaction Survey 23-Nov-09
41006483   -1                  NRC
                ANONYMOUS12423939 iLearn Satisfaction Survey 23-Nov-09
41006479   -1                  NRC
                ANONYMOUS12423942 iLearn Satisfaction Survey 23-Nov-09
41006502   -1                  NRC
                ANONYMOUS12423949 iLearn Satisfaction Survey 23-Nov-09
41006508   -1                  NRC
                ANONYMOUS12423953 iLearn Satisfaction Survey 23-Nov-09
41006524   -1                  NRC
                ANONYMOUS12423956 iLearn Satisfaction Survey 23-Nov-09
41006530   -1                  NRC
                ANONYMOUS12423957 iLearn Satisfaction Survey 23-Nov-09
41006552   -1                  NRC
                ANONYMOUS12423959 iLearn Satisfaction Survey 23-Nov-09
41006541   -1                  NRC
                ANONYMOUS12423960 iLearn Satisfaction Survey 23-Nov-09
41006544   -1                  NRC
                ANONYMOUS12423962 iLearn Satisfaction Survey 23-Nov-09
41006576   -1                  NRC
                ANONYMOUS12423963 iLearn Satisfaction Survey 23-Nov-09
41006570   -1                  NRC
                ANONYMOUS12423964 iLearn Satisfaction Survey 23-Nov-09
41006557   -1                  NRC
                ANONYMOUS12423965 iLearn Satisfaction Survey 23-Nov-09
41006572   -1                  NRC
                ANONYMOUS12423968 iLearn Satisfaction Survey 23-Nov-09
41006567   -1                  NRC
                ANONYMOUS12423969 iLearn Satisfaction Survey 23-Nov-09
41006606   -1                  NRC
                ANONYMOUS12423970 iLearn Satisfaction Survey 23-Nov-09
41006556   -1                  NRC
                ANONYMOUS12423971 iLearn Satisfaction Survey 23-Nov-09
41006559   -1                  NRC
                ANONYMOUS12423974 iLearn Satisfaction Survey 23-Nov-09
41006580   -1                  NRC
                ANONYMOUS12423980 iLearn Satisfaction Survey 23-Nov-09
41006610   -1                  NRC
                ANONYMOUS12423982 iLearn Satisfaction Survey 23-Nov-09
41006618   -1                  NRC
                ANONYMOUS12423984 iLearn Satisfaction Survey 23-Nov-09
41006633   -1                  NRC
                ANONYMOUS12423987 iLearn Satisfaction Survey 23-Nov-09
41006626   -1                  NRC
                ANONYMOUS12423988 iLearn Satisfaction Survey 23-Nov-09
41006678   -1                  NRC
                ANONYMOUS12423989 iLearn Satisfaction Survey 23-Nov-09
41006631   -1                  NRC
                ANONYMOUS12423990 iLearn Satisfaction Survey 23-Nov-09
41006646   -1                  NRC
                ANONYMOUS12423992 iLearn Satisfaction Survey 23-Nov-09
41006762   -1                  NRC
                ANONYMOUS12423995 iLearn Satisfaction Survey 23-Nov-09
41006669   -1                  NRC
                ANONYMOUS12423998 iLearn Satisfaction Survey 23-Nov-09
41006673   -1                  NRC
                ANONYMOUS12423999 iLearn Satisfaction Survey 23-Nov-09
41006676   -1                  NRC
                ANONYMOUS12424002 iLearn Satisfaction Survey 23-Nov-09
41006696   -1                  NRC
                ANONYMOUS12424005 iLearn Satisfaction Survey 23-Nov-09
41006690   -1                  NRC
                ANONYMOUS12424010 iLearn Satisfaction Survey 23-Nov-09
41006701   -1                  NRC
                ANONYMOUS12424014 iLearn Satisfaction Survey 23-Nov-09
41006727   -1                  NRC
                ANONYMOUS12424015 iLearn Satisfaction Survey 23-Nov-09
41006697   -1                  NRC
                ANONYMOUS12424016 iLearn Satisfaction Survey 23-Nov-09
41006820   -1                  NRC
                ANONYMOUS12424025 iLearn Satisfaction Survey 23-Nov-09
41006721   -1                  NRC
                ANONYMOUS12424026 iLearn Satisfaction Survey 23-Nov-09
41006741   -1                  NRC
                ANONYMOUS12424027 iLearn Satisfaction Survey 23-Nov-09
41006755   -1                  NRC
                ANONYMOUS12424030 iLearn Satisfaction Survey 23-Nov-09
41006731   -1                  NRC
                ANONYMOUS12424031 iLearn Satisfaction Survey 23-Nov-09
41006764   -1                  NRC
                ANONYMOUS12424034 iLearn Satisfaction Survey 23-Nov-09
41006739   -1                  NRC
                ANONYMOUS12424035 iLearn Satisfaction Survey 23-Nov-09
41006746   -1                  NRC
                ANONYMOUS12424038 iLearn Satisfaction Survey 23-Nov-09
41006738   -1                  NRC
                ANONYMOUS12424039 iLearn Satisfaction Survey 23-Nov-09
41006740   -1                  NRC
                ANONYMOUS12424041 iLearn Satisfaction Survey 23-Nov-09
41006756   -1                  NRC
                ANONYMOUS12424043 iLearn Satisfaction Survey 23-Nov-09
41006752   -1                  NRC
                ANONYMOUS12424047 iLearn Satisfaction Survey 23-Nov-09
41006784   -1                  NRC
                ANONYMOUS12424051 iLearn Satisfaction Survey 23-Nov-09
41006777   -1                  NRC
                ANONYMOUS12424053 iLearn Satisfaction Survey 23-Nov-09
41006775   -1                  NRC
                ANONYMOUS12424055 iLearn Satisfaction Survey 23-Nov-09
41006795   -1                  NRC
                ANONYMOUS12424056 iLearn Satisfaction Survey 23-Nov-09
41006794   -1                  NRC
                ANONYMOUS12424058 iLearn Satisfaction Survey 23-Nov-09
41006790   -1                  NRC
                ANONYMOUS12424061 iLearn Satisfaction Survey 23-Nov-09
41006837   -1                  NRC
                ANONYMOUS12424065 iLearn Satisfaction Survey 23-Nov-09
41006846   -1                  NRC
                ANONYMOUS12424067 iLearn Satisfaction Survey 23-Nov-09
41006815   -1                  NRC
                ANONYMOUS12424072 iLearn Satisfaction Survey 23-Nov-09
41006834   -1                  NRC
                ANONYMOUS12424073 iLearn Satisfaction Survey 23-Nov-09
41006830   -1                  NRC
                ANONYMOUS12424080 iLearn Satisfaction Survey 23-Nov-09
41006855   -1                  NRC
                ANONYMOUS12424089 iLearn Satisfaction Survey 23-Nov-09
41006856   -1                  NRC
                ANONYMOUS12424090 iLearn Satisfaction Survey 23-Nov-09
41006858   -1                  NRC
                ANONYMOUS12424091 iLearn Satisfaction Survey 23-Nov-09
41006868   -1                  NRC
                ANONYMOUS12424093 iLearn Satisfaction Survey 23-Nov-09
41006871   -1                  NRC
                ANONYMOUS12424096 iLearn Satisfaction Survey 23-Nov-09
41006931   -1                  NRC
                ANONYMOUS12424098 iLearn Satisfaction Survey 23-Nov-09
41006878   -1                  NRC
                ANONYMOUS12424099 iLearn Satisfaction Survey 23-Nov-09
41006886   -1                  NRC
                ANONYMOUS12424101 iLearn Satisfaction Survey 23-Nov-09
41006919   -1                  NRC
                ANONYMOUS12424103 iLearn Satisfaction Survey 23-Nov-09
41006893   -1                  NRC
                ANONYMOUS12424104 iLearn Satisfaction Survey 23-Nov-09
41006903   -1                  NRC
                ANONYMOUS12424107 iLearn Satisfaction Survey 23-Nov-09
41006940   -1                  NRC
                ANONYMOUS12424110 iLearn Satisfaction Survey 23-Nov-09
41006910   -1                  NRC
                ANONYMOUS12424111 iLearn Satisfaction Survey 23-Nov-09
41006911   -1                  NRC
                ANONYMOUS12424112 iLearn Satisfaction Survey 23-Nov-09
41006922   -1                  NRC
                ANONYMOUS12424113 iLearn Satisfaction Survey 23-Nov-09
41006918   -1                  NRC
                ANONYMOUS12424115 iLearn Satisfaction Survey 23-Nov-09
41006944   -1                  NRC
                ANONYMOUS12424122 iLearn Satisfaction Survey 23-Nov-09
41006972   -1                  NRC
                ANONYMOUS12424100 iLearn Satisfaction Survey 23-Nov-09
41006963   -1                  NRC
                ANONYMOUS12424105 iLearn Satisfaction Survey 23-Nov-09
41006949   -1                  NRC
                ANONYMOUS12424114 iLearn Satisfaction Survey 23-Nov-09
41006955   -1                  NRC
                ANONYMOUS12424120 iLearn Satisfaction Survey 23-Nov-09
41006980   -1                  NRC
                ANONYMOUS12424124 iLearn Satisfaction Survey 23-Nov-09
41006964   -1                  NRC
                ANONYMOUS12424125 iLearn Satisfaction Survey 23-Nov-09
41006976   -1                  NRC
                ANONYMOUS12424133 iLearn Satisfaction Survey 23-Nov-09
41006984   -1                  NRC
                ANONYMOUS12424134 iLearn Satisfaction Survey 23-Nov-09
41006979   -1                  NRC
                ANONYMOUS12424135 iLearn Satisfaction Survey 23-Nov-09
41007089   -1                  NRC
                ANONYMOUS12424140 iLearn Satisfaction Survey 23-Nov-09
41006989   -1                  NRC
                ANONYMOUS12424142 iLearn Satisfaction Survey 23-Nov-09
41007002   -1                  NRC
                ANONYMOUS12424143 iLearn Satisfaction Survey 23-Nov-09
41007048   -1                  NRC
                ANONYMOUS12424144 iLearn Satisfaction Survey 23-Nov-09
41007019   -1                  NRC
                ANONYMOUS12424146 iLearn Satisfaction Survey 23-Nov-09
41007015   -1                  NRC
                ANONYMOUS12424148 iLearn Satisfaction Survey 23-Nov-09
41007027   -1                  NRC
                ANONYMOUS12424151 iLearn Satisfaction Survey 23-Nov-09
41007010   -1                  NRC
                ANONYMOUS12424153 iLearn Satisfaction Survey 23-Nov-09
41007021   -1                  NRC
                ANONYMOUS12424154 iLearn Satisfaction Survey 23-Nov-09
41007031   -1                  NRC
                ANONYMOUS12424156 iLearn Satisfaction Survey 23-Nov-09
41007023   -1                  NRC
                ANONYMOUS12424160 iLearn Satisfaction Survey 23-Nov-09
41007040   -1                  NRC
                ANONYMOUS12424163 iLearn Satisfaction Survey 23-Nov-09
41007028   -1                  NRC
                ANONYMOUS12424165 iLearn Satisfaction Survey 23-Nov-09
41007029   -1                  NRC
                ANONYMOUS12424166 iLearn Satisfaction Survey 23-Nov-09
41007091   -1                  NRC
                ANONYMOUS12424168 iLearn Satisfaction Survey 23-Nov-09
41007267   -1                  NRC
                ANONYMOUS12424170 iLearn Satisfaction Survey 23-Nov-09
41007074   -1                  NRC
                ANONYMOUS12424175 iLearn Satisfaction Survey 23-Nov-09
41007082   -1                  NRC
                ANONYMOUS12424178 iLearn Satisfaction Survey 23-Nov-09
41007093   -1                  NRC
                ANONYMOUS12424183 iLearn Satisfaction Survey 23-Nov-09
41007097   -1                  NRC
                ANONYMOUS12424187 iLearn Satisfaction Survey 23-Nov-09
41007218   -1                  NRC
                ANONYMOUS12424191 iLearn Satisfaction Survey 23-Nov-09
41007189   -1                  NRC
                ANONYMOUS12424197 iLearn Satisfaction Survey 23-Nov-09
41007139   -1                  NRC
                ANONYMOUS12424202 iLearn Satisfaction Survey 23-Nov-09
41007136   -1                  NRC
                ANONYMOUS12424203 iLearn Satisfaction Survey 23-Nov-09
41007148   -1                  NRC
                ANONYMOUS12424204 iLearn Satisfaction Survey 23-Nov-09
41007144   -1                  NRC
                ANONYMOUS12424205 iLearn Satisfaction Survey 23-Nov-09
41007145   -1                  NRC
                ANONYMOUS12424206 iLearn Satisfaction Survey 23-Nov-09
41007143   -1                  NRC
                ANONYMOUS12424207 iLearn Satisfaction Survey 23-Nov-09
41007147   -1                  NRC
                ANONYMOUS12424208 iLearn Satisfaction Survey 23-Nov-09
41007140   -1                  NRC
                ANONYMOUS12424215 iLearn Satisfaction Survey 23-Nov-09
41007141   -1                  NRC
                ANONYMOUS12424216 iLearn Satisfaction Survey 23-Nov-09
41007155   -1                  NRC
                ANONYMOUS12424219 iLearn Satisfaction Survey 23-Nov-09
41007196   -1                  NRC
                ANONYMOUS12424222 iLearn Satisfaction Survey 23-Nov-09
41007177   -1                  NRC
                ANONYMOUS12424228 iLearn Satisfaction Survey 23-Nov-09
41007275   -1                  NRC
                ANONYMOUS12424230 iLearn Satisfaction Survey 23-Nov-09
41007180   -1                  NRC
                ANONYMOUS12424231 iLearn Satisfaction Survey 23-Nov-09
41007193   -1                  NRC
                ANONYMOUS12424237 iLearn Satisfaction Survey 23-Nov-09
41007217   -1                  NRC
                ANONYMOUS12424239 iLearn Satisfaction Survey 23-Nov-09
41007228   -1                  NRC
                ANONYMOUS12424250 iLearn Satisfaction Survey 23-Nov-09
41007233   -1                  NRC
                ANONYMOUS12424252 iLearn Satisfaction Survey 23-Nov-09
41007310   -1                  NRC
                ANONYMOUS12424253 iLearn Satisfaction Survey 23-Nov-09
41007227   -1                  NRC
                ANONYMOUS12424255 iLearn Satisfaction Survey 23-Nov-09
41007220   -1                  NRC
                ANONYMOUS12424256 iLearn Satisfaction Survey 23-Nov-09
41007230   -1                  NRC
                ANONYMOUS12424259 iLearn Satisfaction Survey 23-Nov-09
41007235   -1                  NRC
                ANONYMOUS12424260 iLearn Satisfaction Survey 23-Nov-09
41007268   -1                  NRC
                ANONYMOUS12424263 iLearn Satisfaction Survey 23-Nov-09
41007262   -1                  NRC
                ANONYMOUS12424266 iLearn Satisfaction Survey 23-Nov-09
41007294   -1                  NRC
                ANONYMOUS12424270 iLearn Satisfaction Survey 23-Nov-09
41007276   -1                  NRC
                ANONYMOUS12424272 iLearn Satisfaction Survey 23-Nov-09
41007282   -1                  NRC
                ANONYMOUS12424273 iLearn Satisfaction Survey 23-Nov-09
41007318   -1                  NRC
                ANONYMOUS12424286 iLearn Satisfaction Survey 23-Nov-09
41007327   -1                  NRC
                ANONYMOUS12424289 iLearn Satisfaction Survey 23-Nov-09
41007361   -1                  NRC
                ANONYMOUS12424304 iLearn Satisfaction Survey 23-Nov-09
41007477   -1                  NRC
                ANONYMOUS12424307 iLearn Satisfaction Survey 23-Nov-09
41007416   -1                  NRC
                ANONYMOUS12424328 iLearn Satisfaction Survey 23-Nov-09
41007366   -1                  NRC
                ANONYMOUS12424346 iLearn Satisfaction Survey 23-Nov-09
41007476   -1                  NRC
                ANONYMOUS12424357 iLearn Satisfaction Survey 23-Nov-09
41007377   -1                  NRC
                ANONYMOUS12424358 iLearn Satisfaction Survey 23-Nov-09
41007387   -1                  NRC
                ANONYMOUS12424361 iLearn Satisfaction Survey 23-Nov-09
41007386   -1                  NRC
                ANONYMOUS12424362 iLearn Satisfaction Survey 23-Nov-09
41007401   -1                  NRC
                ANONYMOUS12424365 iLearn Satisfaction Survey 23-Nov-09
41007774   -1                  NRC
                ANONYMOUS12424367 iLearn Satisfaction Survey 23-Nov-09
41007434   -1                  NRC
                ANONYMOUS12424368 iLearn Satisfaction Survey 23-Nov-09
41007437   -1                  NRC
                ANONYMOUS12424374 iLearn Satisfaction Survey 23-Nov-09
41007497   -1                  NRC
                ANONYMOUS12424377 iLearn Satisfaction Survey 23-Nov-09
41007504   -1                  NRC
                ANONYMOUS12424379 iLearn Satisfaction Survey 23-Nov-09
41007469   -1                  NRC
                ANONYMOUS12424381 iLearn Satisfaction Survey 23-Nov-09
41007470   -1                  NRC
                ANONYMOUS12424383 iLearn Satisfaction Survey 23-Nov-09
41007480   -1                  NRC
                ANONYMOUS12424386 iLearn Satisfaction Survey 23-Nov-09
41007474   -1                  NRC
                ANONYMOUS12424387 iLearn Satisfaction Survey 23-Nov-09
41007467   -1                  NRC
                ANONYMOUS12424388 iLearn Satisfaction Survey 23-Nov-09
41007557   -1                  NRC
                ANONYMOUS12424391 iLearn Satisfaction Survey 23-Nov-09
41007543   -1                  NRC
                ANONYMOUS12424394 iLearn Satisfaction Survey 23-Nov-09
41007495   -1                  NRC
                ANONYMOUS12424395 iLearn Satisfaction Survey 23-Nov-09
41007518   -1                  NRC
                ANONYMOUS12424398 iLearn Satisfaction Survey 23-Nov-09
41007520   -1                  NRC
                ANONYMOUS12424403 iLearn Satisfaction Survey 23-Nov-09
41007617   -1                  NRC
                ANONYMOUS12424408 iLearn Satisfaction Survey 23-Nov-09
41007552   -1                  NRC
                ANONYMOUS12424409 iLearn Satisfaction Survey 23-Nov-09
41007541   -1                  NRC
                ANONYMOUS12424411 iLearn Satisfaction Survey 23-Nov-09
41007571   -1                  NRC
                ANONYMOUS12424412 iLearn Satisfaction Survey 23-Nov-09
41007724   -1                  NRC
                ANONYMOUS12424413 iLearn Satisfaction Survey 23-Nov-09
41007572   -1                  NRC
                ANONYMOUS12424417 iLearn Satisfaction Survey 23-Nov-09
41007574   -1                  NRC
                ANONYMOUS12424421 iLearn Satisfaction Survey 23-Nov-09
41007690   -1                  NRC
                ANONYMOUS12424423 iLearn Satisfaction Survey 23-Nov-09
41007582   -1                  NRC
                ANONYMOUS12424426 iLearn Satisfaction Survey 23-Nov-09
41007672   -1                  NRC
                ANONYMOUS12424429 iLearn Satisfaction Survey 23-Nov-09
41007622   -1                  NRC
                ANONYMOUS12424442 iLearn Satisfaction Survey 23-Nov-09
41007704   -1                  NRC
                ANONYMOUS12424443 iLearn Satisfaction Survey 23-Nov-09
41007733   -1                  NRC
                ANONYMOUS12424444 iLearn Satisfaction Survey 23-Nov-09
41007693   -1                  NRC
                ANONYMOUS12424448 iLearn Satisfaction Survey 23-Nov-09
41007673   -1                  NRC
                ANONYMOUS12424450 iLearn Satisfaction Survey 23-Nov-09
41007660   -1                  NRC
                ANONYMOUS12424452 iLearn Satisfaction Survey 23-Nov-09
41007695   -1                  NRC
                ANONYMOUS12424459 iLearn Satisfaction Survey 23-Nov-09
41007709   -1                  NRC
                ANONYMOUS12424461 iLearn Satisfaction Survey 23-Nov-09
41007731   -1                  NRC
                ANONYMOUS12424462 iLearn Satisfaction Survey 23-Nov-09
41008511   -1                  NRC
                ANONYMOUS12424470 iLearn Satisfaction Survey 23-Nov-09
41008142   -1                  NRC
                ANONYMOUS12424473 iLearn Satisfaction Survey 23-Nov-09
41007743   -1                  NRC
                ANONYMOUS12424474 iLearn Satisfaction Survey 23-Nov-09
41007747   -1                  NRC
                ANONYMOUS12424475 iLearn Satisfaction Survey 23-Nov-09
41008384   -1                  NRC
                ANONYMOUS12424477 iLearn Satisfaction Survey 23-Nov-09
41007861   -1                  NRC
                ANONYMOUS12424479 iLearn Satisfaction Survey 23-Nov-09
41007755   -1                  NRC
                ANONYMOUS12424482 iLearn Satisfaction Survey 23-Nov-09
41007908   -1                  NRC
                ANONYMOUS12424483 iLearn Satisfaction Survey 23-Nov-09
41007954   -1                  NRC
                ANONYMOUS12424484 iLearn Satisfaction Survey 23-Nov-09
41007785   -1                  NRC
                ANONYMOUS12424489 iLearn Satisfaction Survey 23-Nov-09
41007860   -1                  NRC
                ANONYMOUS12424495 iLearn Satisfaction Survey 23-Nov-09
41007813   -1                  NRC
                ANONYMOUS12424496 iLearn Satisfaction Survey 23-Nov-09
41007845   -1                  NRC
                ANONYMOUS12424498 iLearn Satisfaction Survey 23-Nov-09
41008346   -1                  NRC
                ANONYMOUS12424500 iLearn Satisfaction Survey 23-Nov-09
41007899   -1                  NRC
                ANONYMOUS12424502 iLearn Satisfaction Survey 23-Nov-09
41007866   -1                  NRC
                ANONYMOUS12424503 iLearn Satisfaction Survey 23-Nov-09
41007977   -1                  NRC
                ANONYMOUS12424504 iLearn Satisfaction Survey 23-Nov-09
41007890   -1                  NRC
                ANONYMOUS12424506 iLearn Satisfaction Survey 23-Nov-09
41007893   -1                  NRC
                ANONYMOUS12424511 iLearn Satisfaction Survey 23-Nov-09
41008035   -1                  NRC
                ANONYMOUS12424515 iLearn Satisfaction Survey 23-Nov-09
41007946   -1                  NRC
                ANONYMOUS12424522 iLearn Satisfaction Survey 23-Nov-09
41007966   -1                  NRC
                ANONYMOUS12424523 iLearn Satisfaction Survey 23-Nov-09
41007993   -1                  NRC
                ANONYMOUS12424538 iLearn Satisfaction Survey 23-Nov-09
41007902   -1                  NRC
                ANONYMOUS12424542 iLearn Satisfaction Survey 23-Nov-09
41007925   -1                  NRC
                ANONYMOUS12424544 iLearn Satisfaction Survey 23-Nov-09
41007984   -1                  NRC
                ANONYMOUS12424550 iLearn Satisfaction Survey 23-Nov-09
41007965   -1                  NRC
                ANONYMOUS12424557 iLearn Satisfaction Survey 23-Nov-09
41008013   -1                  NRC
                ANONYMOUS12424559 iLearn Satisfaction Survey 23-Nov-09
41008276   -1                  NRC
                ANONYMOUS12424570 iLearn Satisfaction Survey 23-Nov-09
41008164   -1                  NRC
                ANONYMOUS12424572 iLearn Satisfaction Survey 23-Nov-09
41008056   -1                  NRC
                ANONYMOUS12424576 iLearn Satisfaction Survey 23-Nov-09
41008116   -1                  NRC
                ANONYMOUS12424586 iLearn Satisfaction Survey 23-Nov-09
41008081   -1                  NRC
                ANONYMOUS12424587 iLearn Satisfaction Survey 23-Nov-09
41008098   -1                  NRC
                ANONYMOUS12424595 iLearn Satisfaction Survey 23-Nov-09
41008117   -1                  NRC
                ANONYMOUS12424597 iLearn Satisfaction Survey 23-Nov-09
41008216   -1                  NRC
                ANONYMOUS12424598 iLearn Satisfaction Survey 23-Nov-09
41008145   -1                  NRC
                ANONYMOUS12424601 iLearn Satisfaction Survey 23-Nov-09
41008181   -1                  NRC
                ANONYMOUS12424602 iLearn Satisfaction Survey 23-Nov-09
41008212   -1                  NRC
                ANONYMOUS12424608 iLearn Satisfaction Survey 23-Nov-09
41008204   -1                  NRC
                ANONYMOUS12424610 iLearn Satisfaction Survey 23-Nov-09
41008453   -1                  NRC
                ANONYMOUS12424624 iLearn Satisfaction Survey 23-Nov-09
41008333   -1                  NRC
                ANONYMOUS12424632 iLearn Satisfaction Survey 23-Nov-09
41008377   -1                  NRC
                ANONYMOUS12424634 iLearn Satisfaction Survey 23-Nov-09
41008275   -1                  NRC
                ANONYMOUS12424638 iLearn Satisfaction Survey 23-Nov-09
41008213   -1                  NRC
                ANONYMOUS12424639 iLearn Satisfaction Survey 23-Nov-09
41008509   -1                  NRC
                ANONYMOUS12424645 iLearn Satisfaction Survey 23-Nov-09
41008274   -1                  NRC
                ANONYMOUS12424649 iLearn Satisfaction Survey 23-Nov-09
41008527   -1                  NRC
                ANONYMOUS12424651 iLearn Satisfaction Survey 23-Nov-09
41008324   -1                  NRC
                ANONYMOUS12424652 iLearn Satisfaction Survey 23-Nov-09
41008320   -1                  NRC
                ANONYMOUS12424654 iLearn Satisfaction Survey 23-Nov-09
41008321   -1                  NRC
                ANONYMOUS12424658 iLearn Satisfaction Survey 23-Nov-09
41008479   -1                  NRC
                ANONYMOUS12424669 iLearn Satisfaction Survey 23-Nov-09
41008544   -1                  NRC
                ANONYMOUS12424671 iLearn Satisfaction Survey 23-Nov-09
41008403   -1                  NRC
                ANONYMOUS12424674 iLearn Satisfaction Survey 23-Nov-09
41008410   -1                  NRC
                ANONYMOUS12424681 iLearn Satisfaction Survey 23-Nov-09
41008540   -1                  NRC
                ANONYMOUS12424682 iLearn Satisfaction Survey 23-Nov-09
41008405   -1                  NRC
                ANONYMOUS12424685 iLearn Satisfaction Survey 23-Nov-09
41008680   -1                  NRC
                ANONYMOUS12424687 iLearn Satisfaction Survey 23-Nov-09
41008567   -1                  NRC
                ANONYMOUS12424701 iLearn Satisfaction Survey 23-Nov-09
41008507   -1                  NRC
                ANONYMOUS12424705 iLearn Satisfaction Survey 23-Nov-09
41008524   -1                  NRC
                ANONYMOUS12424709 iLearn Satisfaction Survey 23-Nov-09
41008558   -1                  NRC
                ANONYMOUS12424714 iLearn Satisfaction Survey 23-Nov-09
41008579   -1                  NRC
                ANONYMOUS12424715 iLearn Satisfaction Survey 23-Nov-09
41008548   -1                  NRC
                ANONYMOUS12424722 iLearn Satisfaction Survey 23-Nov-09
41008562   -1                  NRC
                ANONYMOUS12424735 iLearn Satisfaction Survey 23-Nov-09
41008684   -1                  NRC
                ANONYMOUS12424740 iLearn Satisfaction Survey 23-Nov-09
41008636   -1                  NRC
                ANONYMOUS12424753 iLearn Satisfaction Survey 23-Nov-09
41008632   -1                  NRC
                ANONYMOUS12424757 iLearn Satisfaction Survey 23-Nov-09
41008677   -1                  NRC
                ANONYMOUS12424761 iLearn Satisfaction Survey 23-Nov-09
41008657   -1                  NRC
                ANONYMOUS12424762 iLearn Satisfaction Survey 23-Nov-09
41008708   -1                  NRC
                ANONYMOUS12424768 iLearn Satisfaction Survey 23-Nov-09
41008688   -1                  NRC
                ANONYMOUS12424773 iLearn Satisfaction Survey 23-Nov-09
41008697   -1                  NRC
                ANONYMOUS12424780 iLearn Satisfaction Survey 23-Nov-09
41008719   -1                  NRC
                ANONYMOUS12424784 iLearn Satisfaction Survey 23-Nov-09
41009466   -1                  NRC
                ANONYMOUS12424126 iLearn Satisfaction Survey 23-Nov-09
41010003   -1                  NRC
                ANONYMOUS12424355 iLearn Satisfaction Survey 23-Nov-09
41008802   -1                  NRC
                ANONYMOUS12424635 iLearn Satisfaction Survey 23-Nov-09
41009487   -1                  NRC
                ANONYMOUS12424739 iLearn Satisfaction Survey 23-Nov-09
41008717   -1                  NRC
                ANONYMOUS12424766 iLearn Satisfaction Survey 23-Nov-09
41008870   -1                  NRC
                ANONYMOUS12424774 iLearn Satisfaction Survey 23-Nov-09
41008720   -1                  NRC
                ANONYMOUS12424779 iLearn Satisfaction Survey 23-Nov-09
41008738   -1                  NRC
                ANONYMOUS12424781 iLearn Satisfaction Survey 23-Nov-09
41008800   -1                  NRC
                ANONYMOUS12424805 iLearn Satisfaction Survey 23-Nov-09
41008828   -1                  NRC
                ANONYMOUS12424809 iLearn Satisfaction Survey 23-Nov-09
41008928   -1                  NRC
                ANONYMOUS12424823 iLearn Satisfaction Survey 23-Nov-09
41009191   -1                  NRC
                ANONYMOUS12424842 iLearn Satisfaction Survey 23-Nov-09
41009247   -1                  NRC
                ANONYMOUS12424851 iLearn Satisfaction Survey 23-Nov-09
41009199   -1                  NRC
                ANONYMOUS12424887 iLearn Satisfaction Survey 23-Nov-09
41009483   -1                  NRC
                ANONYMOUS12424895 iLearn Satisfaction Survey 23-Nov-09
41009237   -1                  NRC
                ANONYMOUS12424903 iLearn Satisfaction Survey 23-Nov-09
41009942   -1                  NRC
                ANONYMOUS12424905 iLearn Satisfaction Survey 23-Nov-09
41009229   -1                  NRC
                ANONYMOUS12424906 iLearn Satisfaction Survey 23-Nov-09
41010477   -1                  NRC
                ANONYMOUS12424915 iLearn Satisfaction Survey 23-Nov-09
41009326   -1                  NRC
                ANONYMOUS12424917 iLearn Satisfaction Survey 23-Nov-09
41009359   -1                  NRC
                ANONYMOUS12424920 iLearn Satisfaction Survey 23-Nov-09
41009449   -1                  NRC
                ANONYMOUS12424928 iLearn Satisfaction Survey 23-Nov-09
41009470   -1                  NRC
                ANONYMOUS12424933 iLearn Satisfaction Survey 23-Nov-09
41009830   -1                  NRC
                ANONYMOUS12424938 iLearn Satisfaction Survey 23-Nov-09
41009408   -1                  NRC
                ANONYMOUS12424939 iLearn Satisfaction Survey 23-Nov-09
41009594   -1                  NRC
                ANONYMOUS12424942 iLearn Satisfaction Survey 23-Nov-09
41009528   -1                  NRC
                ANONYMOUS12424946 iLearn Satisfaction Survey 23-Nov-09
41009474   -1                  NRC
                ANONYMOUS12424947 iLearn Satisfaction Survey 23-Nov-09
41009497   -1                  NRC
                ANONYMOUS12424951 iLearn Satisfaction Survey 23-Nov-09
41009559   -1                  NRC
                ANONYMOUS12424953 iLearn Satisfaction Survey 23-Nov-09
41009925   -1                  NRC
                ANONYMOUS12424959 iLearn Satisfaction Survey 23-Nov-09
41009715   -1                  NRC
                ANONYMOUS12425079 iLearn Satisfaction Survey 23-Nov-09
41009747   -1                  NRC
                ANONYMOUS12425086 iLearn Satisfaction Survey 23-Nov-09
41009825   -1                  NRC
                ANONYMOUS12425087 iLearn Satisfaction Survey 23-Nov-09
41010008   -1                  NRC
                ANONYMOUS12425091 iLearn Satisfaction Survey 23-Nov-09
41009851   -1                  NRC
                ANONYMOUS12425092 iLearn Satisfaction Survey 23-Nov-09
41010683   -1                  NRC
                ANONYMOUS12425096 iLearn Satisfaction Survey 23-Nov-09
41012189   -1                  NRC
                ANONYMOUS12425101 iLearn Satisfaction Survey 23-Nov-09
41011866   -1                  NRC
                ANONYMOUS12425104 iLearn Satisfaction Survey 23-Nov-09
41010062   -1                  NRC
                ANONYMOUS12425105 iLearn Satisfaction Survey 23-Nov-09
41010514   -1                  NRC
                ANONYMOUS12425108 iLearn Satisfaction Survey 23-Nov-09
41009971   -1                  NRC
                ANONYMOUS12425110 iLearn Satisfaction Survey 23-Nov-09
41009995   -1                  NRC
                ANONYMOUS12425112 iLearn Satisfaction Survey 23-Nov-09
41009935   -1                  NRC
                ANONYMOUS12425115 iLearn Satisfaction Survey 23-Nov-09
41010020   -1                  NRC
                ANONYMOUS12425117 iLearn Satisfaction Survey 23-Nov-09
41010080   -1                  NRC
                ANONYMOUS12425121 iLearn Satisfaction Survey 23-Nov-09
41010045   -1                  NRC
                ANONYMOUS12425125 iLearn Satisfaction Survey 23-Nov-09
41010079   -1                  NRC
                ANONYMOUS12425127 iLearn Satisfaction Survey 23-Nov-09
41010047   -1                  NRC
                ANONYMOUS12425128 iLearn Satisfaction Survey 23-Nov-09
41010055   -1                  NRC
                ANONYMOUS12425130 iLearn Satisfaction Survey 23-Nov-09
41010052   -1                  NRC
                ANONYMOUS12425131 iLearn Satisfaction Survey 23-Nov-09
41010688   -1                  NRC
                ANONYMOUS12425142 iLearn Satisfaction Survey 23-Nov-09
41010468   -1                  NRC
                ANONYMOUS12425148 iLearn Satisfaction Survey 23-Nov-09
41010493   -1                  NRC
                ANONYMOUS12425150 iLearn Satisfaction Survey 23-Nov-09
41010494   -1                  NRC
                ANONYMOUS12425153 iLearn Satisfaction Survey 23-Nov-09
41010548   -1                  NRC
                ANONYMOUS12425155 iLearn Satisfaction Survey 23-Nov-09
41010716   -1                  NRC
                ANONYMOUS12425157 iLearn Satisfaction Survey 23-Nov-09
41010753   -1                  NRC
                ANONYMOUS12425159 iLearn Satisfaction Survey 23-Nov-09
41010647   -1                  NRC
                ANONYMOUS12425164 iLearn Satisfaction Survey 23-Nov-09
41010660   -1                  NRC
                ANONYMOUS12425179 iLearn Satisfaction Survey 23-Nov-09
41010705   -1                  NRC
                ANONYMOUS12425211 iLearn Satisfaction Survey 23-Nov-09
41010756   -1                  NRC
                ANONYMOUS12425226 iLearn Satisfaction Survey 23-Nov-09
41012987   -1                  NRC
                ANONYMOUS12425356 iLearn Satisfaction Survey 23-Nov-09
41010997   -1                  NRC
                ANONYMOUS12425358 iLearn Satisfaction Survey 23-Nov-09
41010990   -1                  NRC
                ANONYMOUS12425362 iLearn Satisfaction Survey 23-Nov-09
41010999   -1                  NRC
                ANONYMOUS12425373 iLearn Satisfaction Survey 23-Nov-09
41011008   -1                  NRC
                ANONYMOUS12425374 iLearn Satisfaction Survey 23-Nov-09
41011049   -1                  NRC
                ANONYMOUS12425377 iLearn Satisfaction Survey 23-Nov-09
41011013   -1                  NRC
                ANONYMOUS12425381 iLearn Satisfaction Survey 23-Nov-09
41011003   -1                  NRC
                ANONYMOUS12425382 iLearn Satisfaction Survey 23-Nov-09
41011128   -1                  NRC
                ANONYMOUS12425391 iLearn Satisfaction Survey 23-Nov-09
41011151   -1                  NRC
                ANONYMOUS12425392 iLearn Satisfaction Survey 23-Nov-09
41011089   -1                  NRC
                ANONYMOUS12425402 iLearn Satisfaction Survey 23-Nov-09
41011196   -1                  NRC
                ANONYMOUS12425411 iLearn Satisfaction Survey 23-Nov-09
41011132   -1                  NRC
                ANONYMOUS12425412 iLearn Satisfaction Survey 23-Nov-09
41011150   -1                  NRC
                ANONYMOUS12425416 iLearn Satisfaction Survey 23-Nov-09
41011187   -1                  NRC
                ANONYMOUS12425419 iLearn Satisfaction Survey 23-Nov-09
41011314   -1                  NRC
                ANONYMOUS12425433 iLearn Satisfaction Survey 23-Nov-09
41011240   -1                  NRC
                ANONYMOUS12425435 iLearn Satisfaction Survey 23-Nov-09
41011257   -1                  NRC
                ANONYMOUS12425438 iLearn Satisfaction Survey 23-Nov-09
41011273   -1                  NRC
                ANONYMOUS12425439 iLearn Satisfaction Survey 23-Nov-09
41012394   -1                  NRC
                ANONYMOUS12425443 iLearn Satisfaction Survey 23-Nov-09
41011323   -1                  NRC
                ANONYMOUS12425447 iLearn Satisfaction Survey 23-Nov-09
41011330   -1                  NRC
                ANONYMOUS12425448 iLearn Satisfaction Survey 23-Nov-09
41011357   -1                  NRC
                ANONYMOUS12425449 iLearn Satisfaction Survey 23-Nov-09
41011476   -1                  NRC
                ANONYMOUS12425467 iLearn Satisfaction Survey 23-Nov-09
41011515   -1                  NRC
                ANONYMOUS12425475 iLearn Satisfaction Survey 23-Nov-09
41011554   -1                  NRC
                ANONYMOUS12425479 iLearn Satisfaction Survey 23-Nov-09
41012478   -1                  NRC
                ANONYMOUS12425480 iLearn Satisfaction Survey 23-Nov-09
41011555   -1                  NRC
                ANONYMOUS12425482 iLearn Satisfaction Survey 23-Nov-09
41011595   -1                  NRC
                ANONYMOUS12425487 iLearn Satisfaction Survey 23-Nov-09
41011580   -1                  NRC
                ANONYMOUS12425493 iLearn Satisfaction Survey 23-Nov-09
41012005   -1                  NRC
                ANONYMOUS12425498 iLearn Satisfaction Survey 23-Nov-09
41012087   -1                  NRC
                ANONYMOUS12425502 iLearn Satisfaction Survey 23-Nov-09
41011944   -1                  NRC
                ANONYMOUS12425513 iLearn Satisfaction Survey 23-Nov-09
41011927   -1                  NRC
                ANONYMOUS12425516 iLearn Satisfaction Survey 23-Nov-09
41011957   -1                  NRC
                ANONYMOUS12425518 iLearn Satisfaction Survey 23-Nov-09
41012068   -1                  NRC
                ANONYMOUS12425523 iLearn Satisfaction Survey 23-Nov-09
41012393   -1                  NRC
                ANONYMOUS12425527 iLearn Satisfaction Survey 23-Nov-09
41012089   -1                  NRC
                ANONYMOUS12425537 iLearn Satisfaction Survey 23-Nov-09
41012476   -1                  NRC
                ANONYMOUS12425539 iLearn Satisfaction Survey 23-Nov-09
41012323   -1                  NRC
                ANONYMOUS12425562 iLearn Satisfaction Survey 23-Nov-09
41012209   -1                  NRC
                ANONYMOUS12425572 iLearn Satisfaction Survey 23-Nov-09
41012153   -1                  NRC
                ANONYMOUS12425575 iLearn Satisfaction Survey 23-Nov-09
41012277   -1                  NRC
                ANONYMOUS12425576 iLearn Satisfaction Survey 23-Nov-09
41012389   -1                  NRC
                ANONYMOUS12425578 iLearn Satisfaction Survey 23-Nov-09
41012331   -1                  NRC
                ANONYMOUS12425588 iLearn Satisfaction Survey 23-Nov-09
41012399   -1                  NRC
                ANONYMOUS12425598 iLearn Satisfaction Survey 23-Nov-09
41012362   -1                  NRC
                ANONYMOUS12425599 iLearn Satisfaction Survey 23-Nov-09
41012385   -1                  NRC
                ANONYMOUS12425605 iLearn Satisfaction Survey 23-Nov-09
41012419   -1                  NRC
                ANONYMOUS12425616 iLearn Satisfaction Survey 23-Nov-09
41015142   -1                  NRC
                ANONYMOUS12425624 iLearn Satisfaction Survey 23-Nov-09
41012668   -1                  NRC
                ANONYMOUS12425643 iLearn Satisfaction Survey 23-Nov-09
41012588   -1                  NRC
                ANONYMOUS12425655 iLearn Satisfaction Survey 23-Nov-09
41012585   -1                  NRC
                ANONYMOUS12425656 iLearn Satisfaction Survey 23-Nov-09
41012684   -1                  NRC
                ANONYMOUS12425665 iLearn Satisfaction Survey 23-Nov-09
41014856   -1                  NRC
                ANONYMOUS12425675 iLearn Satisfaction Survey 23-Nov-09
41013225   -1                  NRC
                ANONYMOUS12425678 iLearn Satisfaction Survey 23-Nov-09
41012794   -1                  NRC
                ANONYMOUS12425683 iLearn Satisfaction Survey 23-Nov-09
41012762   -1                  NRC
                ANONYMOUS12425690 iLearn Satisfaction Survey 23-Nov-09
41015401   -1                  NRC
                ANONYMOUS12425700 iLearn Satisfaction Survey 23-Nov-09
41013070   -1                  NRC
                ANONYMOUS12425704 iLearn Satisfaction Survey 23-Nov-09
41012931   -1                  NRC
                ANONYMOUS12425708 iLearn Satisfaction Survey 23-Nov-09
41013297   -1                  NRC
                ANONYMOUS12425731 iLearn Satisfaction Survey 23-Nov-09
41015720   -1                  NRC
                ANONYMOUS12425735 iLearn Satisfaction Survey 23-Nov-09
41013294   -1                  NRC
                ANONYMOUS12425746 iLearn Satisfaction Survey 23-Nov-09
41013310   -1                  NRC
                ANONYMOUS12425747 iLearn Satisfaction Survey 23-Nov-09
41015242   -1                  NRC
                ANONYMOUS12425762 iLearn Satisfaction Survey 23-Nov-09
41015092   -1                  NRC
                ANONYMOUS12425775 iLearn Satisfaction Survey 23-Nov-09
41013465   -1                  NRC
                ANONYMOUS12425776 iLearn Satisfaction Survey 23-Nov-09
41013534   -1                  NRC
                ANONYMOUS12425781 iLearn Satisfaction Survey 23-Nov-09
41014829   -1                  NRC
                ANONYMOUS12425796 iLearn Satisfaction Survey 23-Nov-09
41014818   -1                  NRC
                ANONYMOUS12425799 iLearn Satisfaction Survey 23-Nov-09
41013585   -1                  NRC
                ANONYMOUS12425800 iLearn Satisfaction Survey 23-Nov-09
41014863   -1                  NRC
                ANONYMOUS12425804 iLearn Satisfaction Survey 23-Nov-09
41014920   -1                  NRC
                ANONYMOUS12425809 iLearn Satisfaction Survey 23-Nov-09
41014866   -1                  NRC
                ANONYMOUS12425811 iLearn Satisfaction Survey 23-Nov-09
41014885   -1                  NRC
                ANONYMOUS12425814 iLearn Satisfaction Survey 23-Nov-09
41015137   -1                  NRC
                ANONYMOUS12425832 iLearn Satisfaction Survey 23-Nov-09
41015195   -1                  NRC
                ANONYMOUS12425873 iLearn Satisfaction Survey 23-Nov-09
41015054   -1                  NRC
                ANONYMOUS12425875 iLearn Satisfaction Survey 23-Nov-09
41015229   -1                  NRC
                ANONYMOUS12425882 iLearn Satisfaction Survey 23-Nov-09
41015101   -1                  NRC
                ANONYMOUS12425883 iLearn Satisfaction Survey 23-Nov-09
41015428   -1                  NRC
                ANONYMOUS12425888 iLearn Satisfaction Survey 23-Nov-09
41015205   -1                  NRC
                ANONYMOUS12425897 iLearn Satisfaction Survey 23-Nov-09
41015379   -1                  NRC
                ANONYMOUS12425903 iLearn Satisfaction Survey 23-Nov-09
41015220   -1                  NRC
                ANONYMOUS12425907 iLearn Satisfaction Survey 23-Nov-09
41015570   -1                  NRC
                ANONYMOUS12425913 iLearn Satisfaction Survey 23-Nov-09
41015246   -1                  NRC
                ANONYMOUS12425917 iLearn Satisfaction Survey 23-Nov-09
41016342   -1                  NRC
                ANONYMOUS12425921 iLearn Satisfaction Survey 23-Nov-09
41015376   -1                  NRC
                ANONYMOUS12425931 iLearn Satisfaction Survey 23-Nov-09
41015420   -1                  NRC
                ANONYMOUS12425940 iLearn Satisfaction Survey 23-Nov-09
41016381   -1                  NRC
                ANONYMOUS12425961 iLearn Satisfaction Survey 23-Nov-09
41016166   -1                  NRC
                ANONYMOUS12425981 iLearn Satisfaction Survey 23-Nov-09
41016276   -1                  NRC
                ANONYMOUS12426011 iLearn Satisfaction Survey 23-Nov-09
41016272   -1                  NRC
                ANONYMOUS12426018 iLearn Satisfaction Survey 23-Nov-09
41016257   -1                  NRC
                ANONYMOUS12426034 iLearn Satisfaction Survey 23-Nov-09
41016383   -1                  NRC
                ANONYMOUS12426038 iLearn Satisfaction Survey 23-Nov-09
41016302   -1                  NRC
                ANONYMOUS12426039 iLearn Satisfaction Survey 23-Nov-09
41016371   -1                  NRC
                ANONYMOUS12426050 iLearn Satisfaction Survey 23-Nov-09
41016493   -1                  NRC
                ANONYMOUS12426090 iLearn Satisfaction Survey 23-Nov-09
41016448   -1                  NRC
                ANONYMOUS12426095 iLearn Satisfaction Survey 23-Nov-09
41016507   -1                  NRC
                ANONYMOUS12426102 iLearn Satisfaction Survey 23-Nov-09
41016581   -1                  NRC
                ANONYMOUS12426107 iLearn Satisfaction Survey 23-Nov-09
41018583   -1                  NRC
                ANONYMOUS12426176 iLearn Satisfaction Survey 23-Nov-09
41019087   -1                  NRC
                ANONYMOUS12426189 iLearn Satisfaction Survey 23-Nov-09
41018976   -1                  NRC
                ANONYMOUS12426194 iLearn Satisfaction Survey 23-Nov-09
41019072   -1                  NRC
                ANONYMOUS12426215 iLearn Satisfaction Survey 23-Nov-09
41019008   -1                  NRC
                ANONYMOUS12426220 iLearn Satisfaction Survey 23-Nov-09
41019117   -1                  NRC
                ANONYMOUS12426227 iLearn Satisfaction Survey 23-Nov-09
41019269   -1                  NRC
                ANONYMOUS12426248 iLearn Satisfaction Survey 23-Nov-09
41019283   -1                  NRC
                ANONYMOUS12426305 iLearn Satisfaction Survey 23-Nov-09
41019273   -1                  NRC
                ANONYMOUS12426306 iLearn Satisfaction Survey 23-Nov-09
41019331   -1                  NRC
                ANONYMOUS12426321 iLearn Satisfaction Survey 23-Nov-09
41019497   -1                  NRC
                ANONYMOUS12426325 iLearn Satisfaction Survey 23-Nov-09
41019384   -1                  NRC
                ANONYMOUS12426337 iLearn Satisfaction Survey 23-Nov-09
41019388   -1                  NRC
                ANONYMOUS12426338 iLearn Satisfaction Survey 23-Nov-09
41019421   -1                  NRC
                ANONYMOUS12426346 iLearn Satisfaction Survey 23-Nov-09
41019493   -1                  NRC
                ANONYMOUS12426347 iLearn Satisfaction Survey 23-Nov-09
41019430   -1                  NRC
                ANONYMOUS12426350 iLearn Satisfaction Survey 23-Nov-09
41030420   -1                  NRC
                ANONYMOUS12424240 iLearn Satisfaction Survey 23-Nov-09
41030471   -1                  NRC
                ANONYMOUS12424264 iLearn Satisfaction Survey 23-Nov-09
41030358   -1                  NRC
                ANONYMOUS12424268 iLearn Satisfaction Survey 23-Nov-09
41030452   -1                  NRC
                ANONYMOUS12424271 iLearn Satisfaction Survey 23-Nov-09
41030430   -1                  NRC
                ANONYMOUS12424276 iLearn Satisfaction Survey 23-Nov-09
41030371   -1                  NRC
                ANONYMOUS12424280 iLearn Satisfaction Survey 23-Nov-09
41030378   -1                  NRC
                ANONYMOUS12424284 iLearn Satisfaction Survey 23-Nov-09
41030359   -1                  NRC
                ANONYMOUS12424290 iLearn Satisfaction Survey 23-Nov-09
41030363   -1                  NRC
                ANONYMOUS12424292 iLearn Satisfaction Survey 23-Nov-09
41030382   -1                  NRC
                ANONYMOUS12424293 iLearn Satisfaction Survey 23-Nov-09
41030388   -1                  NRC
                ANONYMOUS12424299 iLearn Satisfaction Survey 23-Nov-09
41030474   -1                  NRC
                ANONYMOUS12424301 iLearn Satisfaction Survey 23-Nov-09
41030408   -1                  NRC
                ANONYMOUS12424302 iLearn Satisfaction Survey 23-Nov-09
41030419   -1                  NRC
                ANONYMOUS12424305 iLearn Satisfaction Survey 23-Nov-09
41030428   -1                  NRC
                ANONYMOUS12424310 iLearn Satisfaction Survey 23-Nov-09
41030527   -1                  NRC
                ANONYMOUS12424325 iLearn Satisfaction Survey 23-Nov-09
41030486   -1                  NRC
                ANONYMOUS12424330 iLearn Satisfaction Survey 23-Nov-09
41030503   -1                  NRC
                ANONYMOUS12424339 iLearn Satisfaction Survey 23-Nov-09
41030520   -1                  NRC
                ANONYMOUS12424340 iLearn Satisfaction Survey 23-Nov-09
41030516   -1                  NRC
                ANONYMOUS12424341 iLearn Satisfaction Survey 23-Nov-09
41030528   -1                  NRC
                ANONYMOUS12424345 iLearn Satisfaction Survey 23-Nov-09
41030538   -1                  NRC
                ANONYMOUS12424351 iLearn Satisfaction Survey 23-Nov-09
41030840   -1                  NRC
                ANONYMOUS12424736 iLearn Satisfaction Survey 23-Nov-09
41030695   -1                  NRC
                ANONYMOUS12424755 iLearn Satisfaction Survey 23-Nov-09
41030702   -1                  NRC
                ANONYMOUS12424769 iLearn Satisfaction Survey 23-Nov-09
41030683   -1                  NRC
                ANONYMOUS12424792 iLearn Satisfaction Survey 23-Nov-09
41030710   -1                  NRC
                ANONYMOUS12424827 iLearn Satisfaction Survey 23-Nov-09
41030694   -1                  NRC
                ANONYMOUS12424831 iLearn Satisfaction Survey 23-Nov-09
41030943   -1                  NRC
                ANONYMOUS12424832 iLearn Satisfaction Survey 23-Nov-09
41030854   -1                  NRC
                ANONYMOUS12424837 iLearn Satisfaction Survey 23-Nov-09
41030887   -1                  NRC
                ANONYMOUS12424839 iLearn Satisfaction Survey 23-Nov-09
41030897   -1                  NRC
                ANONYMOUS12424841 iLearn Satisfaction Survey 23-Nov-09
41030832   -1                  NRC
                ANONYMOUS12424846 iLearn Satisfaction Survey 23-Nov-09
41031035   -1                  NRC
                ANONYMOUS12424848 iLearn Satisfaction Survey 23-Nov-09
41030882   -1                  NRC
                ANONYMOUS12424849 iLearn Satisfaction Survey 23-Nov-09
41030951   -1                  NRC
                ANONYMOUS12424852 iLearn Satisfaction Survey 23-Nov-09
41030984   -1                  NRC
                ANONYMOUS12424858 iLearn Satisfaction Survey 23-Nov-09
41030966   -1                  NRC
                ANONYMOUS12424861 iLearn Satisfaction Survey 23-Nov-09
41030994   -1                  NRC
                ANONYMOUS12424865 iLearn Satisfaction Survey 23-Nov-09
41030969   -1                  NRC
                ANONYMOUS12424866 iLearn Satisfaction Survey 23-Nov-09
41031002   -1                  NRC
                ANONYMOUS12424867 iLearn Satisfaction Survey 23-Nov-09
41031021   -1                  NRC
                ANONYMOUS12424868 iLearn Satisfaction Survey 23-Nov-09
41030995   -1                  NRC
                ANONYMOUS12424869 iLearn Satisfaction Survey 23-Nov-09
41031024   -1                  NRC
                ANONYMOUS12424875 iLearn Satisfaction Survey 23-Nov-09
41031045   -1                  NRC
                ANONYMOUS12424882 iLearn Satisfaction Survey 23-Nov-09
41031047   -1                  NRC
                ANONYMOUS12424884 iLearn Satisfaction Survey 23-Nov-09
41019503   -1                  NRC
                ANONYMOUS12426228 iLearn Satisfaction Survey 23-Nov-09
41019491   -1                  NRC
                ANONYMOUS12426353 iLearn Satisfaction Survey 23-Nov-09
41019589   -1                  NRC
                ANONYMOUS12426382 iLearn Satisfaction Survey 23-Nov-09
41019559   -1                  NRC
                ANONYMOUS12426394 iLearn Satisfaction Survey 23-Nov-09
41019542   -1                  NRC
                ANONYMOUS12426401 iLearn Satisfaction Survey 23-Nov-09
41019630   -1                  NRC
                ANONYMOUS12426407 iLearn Satisfaction Survey 23-Nov-09
41019718   -1                  NRC
                ANONYMOUS12426414 iLearn Satisfaction Survey 23-Nov-09
41019741   -1                  NRC
                ANONYMOUS12426415 iLearn Satisfaction Survey 23-Nov-09
41019625   -1                  NRC
                ANONYMOUS12426417 iLearn Satisfaction Survey 23-Nov-09
41019591   -1                  NRC
                ANONYMOUS12426419 iLearn Satisfaction Survey 23-Nov-09
41019816   -1                  NRC
                ANONYMOUS12426458 iLearn Satisfaction Survey 23-Nov-09
41019801   -1                  NRC
                ANONYMOUS12426480 iLearn Satisfaction Survey 23-Nov-09
41019897   -1                  NRC
                ANONYMOUS12426492 iLearn Satisfaction Survey 23-Nov-09
41019870   -1                  NRC
                ANONYMOUS12426493 iLearn Satisfaction Survey 23-Nov-09
41019878   -1                  NRC
                ANONYMOUS12426497 iLearn Satisfaction Survey 23-Nov-09
41019901   -1                  NRC
                ANONYMOUS12426498 iLearn Satisfaction Survey 23-Nov-09
41019857   -1                  NRC
                ANONYMOUS12426499 iLearn Satisfaction Survey 23-Nov-09
41019968   -1                  NRC
                ANONYMOUS12426513 iLearn Satisfaction Survey 23-Nov-09
41019914   -1                  NRC
                ANONYMOUS12426521 iLearn Satisfaction Survey 23-Nov-09
41020065   -1                  NRC
                ANONYMOUS12426522 iLearn Satisfaction Survey 23-Nov-09
41020163   -1                  NRC
                ANONYMOUS12426546 iLearn Satisfaction Survey 23-Nov-09
41020084   -1                  NRC
                ANONYMOUS12426570 iLearn Satisfaction Survey 23-Nov-09
41020159   -1                  NRC
                ANONYMOUS12426586 iLearn Satisfaction Survey 23-Nov-09
41020125   -1                  NRC
                ANONYMOUS12426589 iLearn Satisfaction Survey 23-Nov-09
41020144   -1                  NRC
                ANONYMOUS12426607 iLearn Satisfaction Survey 23-Nov-09
41020207   -1                  NRC
                ANONYMOUS12426629 iLearn Satisfaction Survey 23-Nov-09
41020470   -1                  NRC
                ANONYMOUS12426666 iLearn Satisfaction Survey 23-Nov-09
41020526   -1                  NRC
                ANONYMOUS12426668 iLearn Satisfaction Survey 23-Nov-09
41020551   -1                  NRC
                ANONYMOUS12426675 iLearn Satisfaction Survey 23-Nov-09
41020476   -1                  NRC
                ANONYMOUS12426681 iLearn Satisfaction Survey 23-Nov-09
41020477   -1                  NRC
                ANONYMOUS12426688 iLearn Satisfaction Survey 23-Nov-09
41020562   -1                  NRC
                ANONYMOUS12426696 iLearn Satisfaction Survey 23-Nov-09
41020483   -1                  NRC
                ANONYMOUS12426699 iLearn Satisfaction Survey 23-Nov-09
41020621   -1                  NRC
                ANONYMOUS12426706 iLearn Satisfaction Survey 23-Nov-09
41020532   -1                  NRC
                ANONYMOUS12426707 iLearn Satisfaction Survey 23-Nov-09
41020565   -1                  NRC
                ANONYMOUS12426710 iLearn Satisfaction Survey 23-Nov-09
41021180   -1                  NRC
                ANONYMOUS12426812 iLearn Satisfaction Survey 23-Nov-09
41020962   -1                  NRC
                ANONYMOUS12426818 iLearn Satisfaction Survey 23-Nov-09
41022378   -1                  NRC
                ANONYMOUS12426825 iLearn Satisfaction Survey 23-Nov-09
41021044   -1                  NRC
                ANONYMOUS12426841 iLearn Satisfaction Survey 23-Nov-09
41021045   -1                  NRC
                ANONYMOUS12426849 iLearn Satisfaction Survey 23-Nov-09
41021256   -1                  NRC
                ANONYMOUS12426884 iLearn Satisfaction Survey 23-Nov-09
41022445   -1                  NRC
                ANONYMOUS12427031 iLearn Satisfaction Survey 23-Nov-09
41022550   -1                  NRC
                ANONYMOUS12427081 iLearn Satisfaction Survey 23-Nov-09
41022568   -1                  NRC
                ANONYMOUS12427088 iLearn Satisfaction Survey 23-Nov-09
41023064   -1                  NRC
                ANONYMOUS12427135 iLearn Satisfaction Survey 23-Nov-09
41022907   -1                  NRC
                ANONYMOUS12427182 iLearn Satisfaction Survey 23-Nov-09
41023058   -1                  NRC
                ANONYMOUS12427212 iLearn Satisfaction Survey 23-Nov-09
41023115   -1                  NRC
                ANONYMOUS12427241 iLearn Satisfaction Survey 23-Nov-09
41023108   -1                  NRC
                ANONYMOUS12427246 iLearn Satisfaction Survey 23-Nov-09
41023147   -1                  NRC
                ANONYMOUS12427264 iLearn Satisfaction Survey 23-Nov-09
41023230   -1                  NRC
                ANONYMOUS12427308 iLearn Satisfaction Survey 23-Nov-09
41023336   -1                  NRC
                ANONYMOUS12427348 iLearn Satisfaction Survey 23-Nov-09
41023409   -1                  NRC
                ANONYMOUS12427362 iLearn Satisfaction Survey 23-Nov-09
41023422   -1                  NRC
                ANONYMOUS12427364 iLearn Satisfaction Survey 23-Nov-09
41023527   -1                  NRC
                ANONYMOUS12427405 iLearn Satisfaction Survey 23-Nov-09
41023799   -1                  NRC
                ANONYMOUS12427447 iLearn Satisfaction Survey 23-Nov-09
41023742   -1                  NRC
                ANONYMOUS12427463 iLearn Satisfaction Survey 23-Nov-09
41023756   -1                  NRC
                ANONYMOUS12427469 iLearn Satisfaction Survey 23-Nov-09
41023809   -1                  NRC
                ANONYMOUS12427481 iLearn Satisfaction Survey 23-Nov-09
41023817   -1                  NRC
                ANONYMOUS12427485 iLearn Satisfaction Survey 23-Nov-09
41023863   -1                  NRC
                ANONYMOUS12427500 iLearn Satisfaction Survey 23-Nov-09
41023920   -1                  NRC
                ANONYMOUS12427505 iLearn Satisfaction Survey 23-Nov-09
41023886   -1                  NRC
                ANONYMOUS12427507 iLearn Satisfaction Survey 23-Nov-09
41023912   -1                  NRC
                ANONYMOUS12427516 iLearn Satisfaction Survey 23-Nov-09
41023961   -1                  NRC
                ANONYMOUS12427526 iLearn Satisfaction Survey 23-Nov-09
41024100   -1                  NRC
                ANONYMOUS12427568 iLearn Satisfaction Survey 23-Nov-09
41024169   -1                  NRC
                ANONYMOUS12427583 iLearn Satisfaction Survey 23-Nov-09
41024416   -1                  NRC
                ANONYMOUS12427621 iLearn Satisfaction Survey 23-Nov-09
41024466   -1                  NRC
                ANONYMOUS12427626 iLearn Satisfaction Survey 23-Nov-09
41024440   -1                  NRC
                ANONYMOUS12427631 iLearn Satisfaction Survey 23-Nov-09
41024928   -1                  NRC
                ANONYMOUS12427676 iLearn Satisfaction Survey 23-Nov-09
41024586   -1                  NRC
                ANONYMOUS12427692 iLearn Satisfaction Survey 23-Nov-09
41024655   -1                  NRC
                ANONYMOUS12427694 iLearn Satisfaction Survey 23-Nov-09
41024801   -1                  NRC
                ANONYMOUS12427778 iLearn Satisfaction Survey 23-Nov-09
41024838   -1                  NRC
                ANONYMOUS12427786 iLearn Satisfaction Survey 23-Nov-09
41024973   -1                  NRC
                ANONYMOUS12427842 iLearn Satisfaction Survey 23-Nov-09
41025051   -1                  NRC
                ANONYMOUS12427854 iLearn Satisfaction Survey 23-Nov-09
41025022   -1                  NRC
                ANONYMOUS12427875 iLearn Satisfaction Survey 23-Nov-09
41025102   -1                  NRC
                ANONYMOUS12427887 iLearn Satisfaction Survey 23-Nov-09
41025113   -1                  NRC
                ANONYMOUS12427891 iLearn Satisfaction Survey 23-Nov-09
41025143   -1                  NRC
                ANONYMOUS12427901 iLearn Satisfaction Survey 23-Nov-09
41025191   -1                  NRC
                ANONYMOUS12427907 iLearn Satisfaction Survey 23-Nov-09
41025594   -1                  NRC
                ANONYMOUS12427931 iLearn Satisfaction Survey 23-Nov-09
41025233   -1                  NRC
                ANONYMOUS12427936 iLearn Satisfaction Survey 23-Nov-09
41025394   -1                  NRC
                ANONYMOUS12428002 iLearn Satisfaction Survey 23-Nov-09
41025676   -1                  NRC
                ANONYMOUS12428003 iLearn Satisfaction Survey 23-Nov-09
41025421   -1                  NRC
                ANONYMOUS12428011 iLearn Satisfaction Survey 23-Nov-09
41025523   -1                  NRC
                ANONYMOUS12428027 iLearn Satisfaction Survey 23-Nov-09
41025533   -1                  NRC
                ANONYMOUS12428046 iLearn Satisfaction Survey 23-Nov-09
41025513   -1                  NRC
                ANONYMOUS12428047 iLearn Satisfaction Survey 23-Nov-09
41025583   -1                  NRC
                ANONYMOUS12428066 iLearn Satisfaction Survey 23-Nov-09
41025657   -1                  NRC
                ANONYMOUS12428100 iLearn Satisfaction Survey 23-Nov-09
41025679   -1                  NRC
                ANONYMOUS12428116 iLearn Satisfaction Survey 23-Nov-09
41025744   -1                  NRC
                ANONYMOUS12428123 iLearn Satisfaction Survey 23-Nov-09
41025951   -1                  NRC
                ANONYMOUS12428147 iLearn Satisfaction Survey 23-Nov-09
41025865   -1                  NRC
                ANONYMOUS12428149 iLearn Satisfaction Survey 23-Nov-09
41025847   -1                  NRC
                ANONYMOUS12428163 iLearn Satisfaction Survey 23-Nov-09
41026062   -1                  NRC
                ANONYMOUS12428207 iLearn Satisfaction Survey 23-Nov-09
41026160   -1                  NRC
                ANONYMOUS12428247 iLearn Satisfaction Survey 23-Nov-09
41026215   -1                  NRC
                ANONYMOUS12428256 iLearn Satisfaction Survey 23-Nov-09
41026258   -1                  NRC
                ANONYMOUS12428275 iLearn Satisfaction Survey 23-Nov-09
41026731   -1                  NRC
                ANONYMOUS12428408 iLearn Satisfaction Survey 23-Nov-09
41026761   -1                  NRC
                ANONYMOUS12428427 iLearn Satisfaction Survey 23-Nov-09
41026872   -1                  NRC
                ANONYMOUS12428457 iLearn Satisfaction Survey 23-Nov-09
41026816   -1                  NRC
                ANONYMOUS12428463 iLearn Satisfaction Survey 23-Nov-09
41026861   -1                  NRC
                ANONYMOUS12428484 iLearn Satisfaction Survey 23-Nov-09
41027032   -1                  NRC
                ANONYMOUS12428561 iLearn Satisfaction Survey 23-Nov-09
41027112   -1                  NRC
                ANONYMOUS12428597 iLearn Satisfaction Survey 23-Nov-09
41027397   -1                  NRC
                ANONYMOUS12428666 iLearn Satisfaction Survey 23-Nov-09
41027442   -1                  NRC
                ANONYMOUS12428742 iLearn Satisfaction Survey 23-Nov-09
41027813   -1                  NRC
                ANONYMOUS12428823 iLearn Satisfaction Survey 23-Nov-09
41027656   -1                  NRC
                ANONYMOUS12428848 iLearn Satisfaction Survey 23-Nov-09
41027955   -1                  NRC
                ANONYMOUS12428849 iLearn Satisfaction Survey 23-Nov-09
41027784   -1                  NRC
                ANONYMOUS12428885 iLearn Satisfaction Survey 23-Nov-09
41027927   -1                  NRC
                ANONYMOUS12428961 iLearn Satisfaction Survey 23-Nov-09
41028016   -1                  NRC
                ANONYMOUS12428965 iLearn Satisfaction Survey 23-Nov-09
41028042   -1                  NRC
                ANONYMOUS12429035 iLearn Satisfaction Survey 23-Nov-09
41028158   -1                  NRC
                ANONYMOUS12429090 iLearn Satisfaction Survey 23-Nov-09
41028322   -1                  NRC
                ANONYMOUS12429167 iLearn Satisfaction Survey 23-Nov-09
41028545   -1                  NRC
                ANONYMOUS12429277 iLearn Satisfaction Survey 23-Nov-09
41028722   -1                  NRC
                ANONYMOUS12429283 iLearn Satisfaction Survey 23-Nov-09
41028554   -1                  NRC
                ANONYMOUS12429290 iLearn Satisfaction Survey 23-Nov-09
41029711   -1                  NRC
                ANONYMOUS12429750 iLearn Satisfaction Survey 23-Nov-09
41029856   -1                  NRC
                ANONYMOUS12429801 iLearn Satisfaction Survey 23-Nov-09
41030210   -1                  NRC
                ANONYMOUS12429910 iLearn Satisfaction Survey 23-Nov-09
41030220   -1                  NRC
                ANONYMOUS12429915 iLearn Satisfaction Survey 23-Nov-09
41034066   -1                  NRC
                ANONYMOUS12430339 iLearn Satisfaction Survey 23-Nov-09
41050025   -1                  NRC
                ANONYMOUS12431943 iLearn Satisfaction Survey 24-Nov-09
41050099   -1                  NRC
                ANONYMOUS12431998 iLearn Satisfaction Survey 24-Nov-09
41050271   -1                  NRC
                ANONYMOUS12432041 iLearn Satisfaction Survey 24-Nov-09
41050220   -1                  NRC
                ANONYMOUS12432049 iLearn Satisfaction Survey 24-Nov-09
41050269   -1                  NRC
                ANONYMOUS12432068 iLearn Satisfaction Survey 24-Nov-09
41050282   -1                  NRC
                ANONYMOUS12432085 iLearn Satisfaction Survey 24-Nov-09
41050285   -1                  NRC
                ANONYMOUS12432088 iLearn Satisfaction Survey 24-Nov-09
41050300   -1                  NRC
                ANONYMOUS12432094 iLearn Satisfaction Survey 24-Nov-09
41050320   -1                  NRC
                ANONYMOUS12432098 iLearn Satisfaction Survey 24-Nov-09
41050329   -1                  NRC
                ANONYMOUS12432100 iLearn Satisfaction Survey 24-Nov-09
41050367   -1                  NRC
                ANONYMOUS12432113 iLearn Satisfaction Survey 24-Nov-09
41050350   -1                  NRC
                ANONYMOUS12432115 iLearn Satisfaction Survey 24-Nov-09
41050463   -1                  NRC
                ANONYMOUS12432134 iLearn Satisfaction Survey 24-Nov-09
41050422   -1                  NRC
                ANONYMOUS12432141 iLearn Satisfaction Survey 24-Nov-09
41050446   -1                  NRC
                ANONYMOUS12432144 iLearn Satisfaction Survey 24-Nov-09
41050572   -1                  NRC
                ANONYMOUS12432197 iLearn Satisfaction Survey 24-Nov-09
41050657   -1                  NRC
                ANONYMOUS12432224 iLearn Satisfaction Survey 24-Nov-09
41050642   -1                  NRC
                ANONYMOUS12432230 iLearn Satisfaction Survey 24-Nov-09
41050671   -1                  NRC
                ANONYMOUS12432235 iLearn Satisfaction Survey 24-Nov-09
41051028   -1                  NRC
                ANONYMOUS12432277 iLearn Satisfaction Survey 24-Nov-09
41051012   -1                  NRC
                ANONYMOUS12432333 iLearn Satisfaction Survey 24-Nov-09
41051110   -1                  NRC
                ANONYMOUS12432389 iLearn Satisfaction Survey 24-Nov-09
41087972   -1                  NRC
                ANONYMOUS12432452 iLearn Satisfaction Survey 25-Nov-09
41088559   -1                  NRC
                ANONYMOUS12432458 iLearn Satisfaction Survey 25-Nov-09
41088749   -1                  NRC
                ANONYMOUS12432508 iLearn Satisfaction Survey 25-Nov-09
41088754   -1                  NRC
                ANONYMOUS12432513 iLearn Satisfaction Survey 25-Nov-09
41052030   -1                  NRC
                ANONYMOUS12432583 iLearn Satisfaction Survey 24-Nov-09
41052112   -1                  NRC
                ANONYMOUS12432669 iLearn Satisfaction Survey 24-Nov-09
41052248   -1                  NRC
                ANONYMOUS12432670 iLearn Satisfaction Survey 24-Nov-09
41053532   -1                  NRC
                ANONYMOUS12432700 iLearn Satisfaction Survey 24-Nov-09
41053473   -1                  NRC
                ANONYMOUS12432785 iLearn Satisfaction Survey 24-Nov-09
41053562   -1                  NRC
                ANONYMOUS12432803 iLearn Satisfaction Survey 24-Nov-09
41055424   -1                  NRC
                ANONYMOUS12433081 iLearn Satisfaction Survey 24-Nov-09
41055354   -1                  NRC
                ANONYMOUS12433113 iLearn Satisfaction Survey 24-Nov-09
41055365   -1                  NRC
                ANONYMOUS12433139 iLearn Satisfaction Survey 24-Nov-09
41055809   -1                  NRC
                ANONYMOUS12433278 iLearn Satisfaction Survey 24-Nov-09
41056220   -1                  NRC
                ANONYMOUS12433298 iLearn Satisfaction Survey 24-Nov-09
41056407   -1                  NRC
                ANONYMOUS12433378 iLearn Satisfaction Survey 24-Nov-09
41056338   -1                  NRC
                ANONYMOUS12433418 iLearn Satisfaction Survey 24-Nov-09
41056459   -1                  NRC
                ANONYMOUS12433437 iLearn Satisfaction Survey 24-Nov-09
41057021   -1                  NRC
                ANONYMOUS12433536 iLearn Satisfaction Survey 24-Nov-09
41057176   -1                  NRC
                ANONYMOUS12433581 iLearn Satisfaction Survey 24-Nov-09
41058745   -1                  NRC
                ANONYMOUS12433960 iLearn Satisfaction Survey 24-Nov-09
41059125   -1                  NRC
                ANONYMOUS12433988 iLearn Satisfaction Survey 24-Nov-09
41058865   -1                  NRC
                ANONYMOUS12434014 iLearn Satisfaction Survey 24-Nov-09
41058867   -1                  NRC
                ANONYMOUS12434022 iLearn Satisfaction Survey 24-Nov-09
41058988   -1                  NRC
                ANONYMOUS12434057 iLearn Satisfaction Survey 24-Nov-09
41059030   -1                  NRC
                ANONYMOUS12434086 iLearn Satisfaction Survey 24-Nov-09
41059192   -1                  NRC
                ANONYMOUS12434159 iLearn Satisfaction Survey 24-Nov-09
41059212   -1                  NRC
                ANONYMOUS12434161 iLearn Satisfaction Survey 24-Nov-09
41059383   -1                  NRC
                ANONYMOUS12434189 iLearn Satisfaction Survey 24-Nov-09
41060192   -1                  NRC
                ANONYMOUS12434216 iLearn Satisfaction Survey 24-Nov-09
41059418   -1                  NRC
                ANONYMOUS12434266 iLearn Satisfaction Survey 24-Nov-09
41060256   -1                  NRC
                ANONYMOUS12434297 iLearn Satisfaction Survey 24-Nov-09
41060267   -1                  NRC
                ANONYMOUS12434320 iLearn Satisfaction Survey 24-Nov-09
41060418   -1                  NRC
                ANONYMOUS12434338 iLearn Satisfaction Survey 24-Nov-09
41060437   -1                  NRC
                ANONYMOUS12434356 iLearn Satisfaction Survey 24-Nov-09
41061521   -1                  NRC
                ANONYMOUS12434670 iLearn Satisfaction Survey 24-Nov-09
41062351   -1                  NRC
                ANONYMOUS12435095 iLearn Satisfaction Survey 24-Nov-09
41062951   -1                  NRC
                ANONYMOUS12435328 iLearn Satisfaction Survey 24-Nov-09
41063028   -1                  NRC
                ANONYMOUS12435349 iLearn Satisfaction Survey 24-Nov-09
41063156   -1                  NRC
                ANONYMOUS12435386 iLearn Satisfaction Survey 24-Nov-09
41063217   -1                  NRC
                ANONYMOUS12435406 iLearn Satisfaction Survey 24-Nov-09
41063284   -1                  NRC
                ANONYMOUS12435419 iLearn Satisfaction Survey 24-Nov-09
41063473   -1                  NRC
                ANONYMOUS12435482 iLearn Satisfaction Survey 24-Nov-09
41063476   -1                  NRC
                ANONYMOUS12435486 iLearn Satisfaction Survey 24-Nov-09
41063538   -1                  NRC
                ANONYMOUS12435497 iLearn Satisfaction Survey 24-Nov-09
41063582   -1                  NRC
                ANONYMOUS12435504 iLearn Satisfaction Survey 24-Nov-09
41063719   -1                  NRC
                ANONYMOUS12435572 iLearn Satisfaction Survey 24-Nov-09
41063769   -1                  NRC
                ANONYMOUS12435588 iLearn Satisfaction Survey 24-Nov-09
41064500   -1                  NRC
                ANONYMOUS12435629 iLearn Satisfaction Survey 24-Nov-09
41063920   -1                  NRC
                ANONYMOUS12435647 iLearn Satisfaction Survey 24-Nov-09
41063997   -1                  NRC
                ANONYMOUS12435667 iLearn Satisfaction Survey 24-Nov-09
41064387   -1                  NRC
                ANONYMOUS12435851 iLearn Satisfaction Survey 24-Nov-09
41064632   -1                  NRC
                ANONYMOUS12435908 iLearn Satisfaction Survey 24-Nov-09
41065140   -1                  NRC
                ANONYMOUS12436174 iLearn Satisfaction Survey 24-Nov-09
41065695   -1                  NRC
                ANONYMOUS12436504 iLearn Satisfaction Survey 24-Nov-09
41065778   -1                  NRC
                ANONYMOUS12436532 iLearn Satisfaction Survey 24-Nov-09
41065924   -1                  NRC
                ANONYMOUS12436574 iLearn Satisfaction Survey 24-Nov-09
41065912   -1                  NRC
                ANONYMOUS12436589 iLearn Satisfaction Survey 24-Nov-09
41066078   -1                  NRC
                ANONYMOUS12436657 iLearn Satisfaction Survey 24-Nov-09
41066224   -1                  NRC
                ANONYMOUS12436699 iLearn Satisfaction Survey 24-Nov-09
41066532   -1                  NRC
                ANONYMOUS12436858 iLearn Satisfaction Survey 24-Nov-09
41067084   -1                  NRC
                ANONYMOUS12437084 iLearn Satisfaction Survey 24-Nov-09
41067275   -1                  NRC
                ANONYMOUS12437130 iLearn Satisfaction Survey 24-Nov-09
41067202   -1                  NRC
                ANONYMOUS12437162 iLearn Satisfaction Survey 24-Nov-09
41067348   -1                  NRC
                ANONYMOUS12437243 iLearn Satisfaction Survey 24-Nov-09
41067719   -1                  NRC
                ANONYMOUS12437415 iLearn Satisfaction Survey 24-Nov-09
41075797   -1                  NRC
                ANONYMOUS12438608 iLearn Satisfaction Survey 25-Nov-09
41086519   -1                  NRC
                ANONYMOUS12440018 iLearn Satisfaction Survey 25-Nov-09
41087059   -1                  NRC
                ANONYMOUS12440292 iLearn Satisfaction Survey 25-Nov-09
41087257   -1                  NRC
                ANONYMOUS12440358 iLearn Satisfaction Survey 25-Nov-09
41087361   -1                  NRC
                ANONYMOUS12440402 iLearn Satisfaction Survey 25-Nov-09
41087404   -1                  NRC
                ANONYMOUS12440430 iLearn Satisfaction Survey 25-Nov-09
41087547   -1                  NRC
                ANONYMOUS12440451 iLearn Satisfaction Survey 25-Nov-09
41088159   -1                  NRC
                ANONYMOUS12440601 iLearn Satisfaction Survey 25-Nov-09
41088317   -1                  NRC
                ANONYMOUS12440687 iLearn Satisfaction Survey 25-Nov-09
41089593   -1                  NRC
                ANONYMOUS12440776 iLearn Satisfaction Survey 25-Nov-09
41091382   -1                  NRC
                ANONYMOUS12441115 iLearn Satisfaction Survey 25-Nov-09
41092595   -1                  NRC
                ANONYMOUS12441309 iLearn Satisfaction Survey 25-Nov-09
41092629   -1                  NRC
                ANONYMOUS12441362 iLearn Satisfaction Survey 25-Nov-09
41093108   -1                  NRC
                ANONYMOUS12441374 iLearn Satisfaction Survey 25-Nov-09
41093091   -1                  NRC
                ANONYMOUS12441449 iLearn Satisfaction Survey 25-Nov-09
41093163   -1                  NRC
                ANONYMOUS12441453 iLearn Satisfaction Survey 25-Nov-09
41093329   -1                  NRC
                ANONYMOUS12441459 iLearn Satisfaction Survey 25-Nov-09
41094590   -1                  NRC
                ANONYMOUS12441848 iLearn Satisfaction Survey 25-Nov-09
41095147   -1                  NRC
                ANONYMOUS12441992 iLearn Satisfaction Survey 25-Nov-09
41095276   -1                  NRC
                ANONYMOUS12442019 iLearn Satisfaction Survey 25-Nov-09
41096302   -1                  NRC
                ANONYMOUS12442123 iLearn Satisfaction Survey 25-Nov-09
41096800   -1                  NRC
                ANONYMOUS12442234 iLearn Satisfaction Survey 25-Nov-09
41097016   -1                  NRC
                ANONYMOUS12442469 iLearn Satisfaction Survey 25-Nov-09
41097773   -1                  NRC
                ANONYMOUS12442794 iLearn Satisfaction Survey 25-Nov-09
41098364   -1                  NRC
                ANONYMOUS12442999 iLearn Satisfaction Survey 25-Nov-09
41098746   -1                  NRC
                ANONYMOUS12443189 iLearn Satisfaction Survey 25-Nov-09
41098818   -1                  NRC
                ANONYMOUS12443222 iLearn Satisfaction Survey 25-Nov-09
41099044   -1                  NRC
                ANONYMOUS12443307 iLearn Satisfaction Survey 25-Nov-09
41099150   -1                  NRC
                ANONYMOUS12443357 iLearn Satisfaction Survey 25-Nov-09
41099440   -1                  NRC
                ANONYMOUS12443510 iLearn Satisfaction Survey 25-Nov-09
41099451   -1                  NRC
                ANONYMOUS12443511 iLearn Satisfaction Survey 25-Nov-09
41099549   -1                  NRC
                ANONYMOUS12443556 iLearn Satisfaction Survey 25-Nov-09
41099536   -1                  NRC
                ANONYMOUS12443560 iLearn Satisfaction Survey 25-Nov-09
41099911   -1                  NRC
                ANONYMOUS12443656 iLearn Satisfaction Survey 25-Nov-09
41100304   -1                  NRC
                ANONYMOUS12443936 iLearn Satisfaction Survey 25-Nov-09
41101390   -1                  NRC
                ANONYMOUS12444508 iLearn Satisfaction Survey 25-Nov-09
41142000   -1                  NRC
                ANONYMOUS12454048 iLearn Satisfaction Survey 27-Nov-09
41142127   -1                  NRC
                ANONYMOUS12454110 iLearn Satisfaction Survey 27-Nov-09
41142402   -1                  NRC
                ANONYMOUS12454204 iLearn Satisfaction Survey 27-Nov-09
41142404   -1                  NRC
                ANONYMOUS12454205 iLearn Satisfaction Survey 27-Nov-09
41142872   -1                  NRC
                ANONYMOUS12454379 iLearn Satisfaction Survey 27-Nov-09
41145094   -1                  NRC
                ANONYMOUS12455071 iLearn Satisfaction Survey 27-Nov-09
41147425   -1                  NRC
                ANONYMOUS12455698 iLearn Satisfaction Survey 27-Nov-09
41147927   -1                  NRC
                ANONYMOUS12455821 iLearn Satisfaction Survey 27-Nov-09
41148647   -1                  NRC
                ANONYMOUS12456017 iLearn Satisfaction Survey 27-Nov-09
41148737   -1                  NRC
                ANONYMOUS12456040 iLearn Satisfaction Survey 27-Nov-09
41149102   -1                  NRC
                ANONYMOUS12456233 iLearn Satisfaction Survey 27-Nov-09
41149558   -1                  NRC
                ANONYMOUS12456435 iLearn Satisfaction Survey 27-Nov-09
41149620   -1                  NRC
                ANONYMOUS12456468 iLearn Satisfaction Survey 27-Nov-09
41149643   -1                  NRC
                ANONYMOUS12456471 iLearn Satisfaction Survey 27-Nov-09
41149646   -1                  NRC
                ANONYMOUS12456476 iLearn Satisfaction Survey 27-Nov-09
41149649   -1                  NRC
                ANONYMOUS12456488 iLearn Satisfaction Survey 27-Nov-09
41149717   -1                  NRC
                ANONYMOUS12456507 iLearn Satisfaction Survey 27-Nov-09
41149728   -1                  NRC
                ANONYMOUS12456511 iLearn Satisfaction Survey 27-Nov-09
41149821   -1                  NRC
                ANONYMOUS12456548 iLearn Satisfaction Survey 27-Nov-09
41150361   -1                  NRC
                ANONYMOUS12456828 iLearn Satisfaction Survey 27-Nov-09
41150917   -1                  NRC
                ANONYMOUS12457069 iLearn Satisfaction Survey 27-Nov-09
41168948   -1                  NRC
                ANONYMOUS12460359 iLearn Satisfaction Survey 29-Nov-09
41170375   -1                  NRC
                ANONYMOUS12460634 iLearn Satisfaction Survey 29-Nov-09
                                  Based on your
                                  responses above,        Please indicate your
                                  what is your            satisfaction with
                                  OVERALL                 the ease of
                                  satisfaction with       obtaining assistance R2 with ease of
EntryMethod   EventID             iLearn?                 with iLearn issues obtaining assistance
Web                     2502305                       1                      1        0.724305246
Web                     2502305                       4                      5                 0.52
Web                     2502305                       2                      1
Web                     2502305                       4                      4       StdDev
Web                     2502305                       3                                1.27
Web                     2502305                       2                              Average
Web                     2502305                       1                                3.09
Web                     2502305                       4                      5
Web                     2502305                       2                      4
Web                     2502305                       4                      3
Web                     2502305                       1
Web                     2502305                       2
Web                     2502305                       5                     5
Web                     2502305                       4
Web                     2502305                                             2
Web                     2502305                                             5
Web                     2502305                       4                     4
Web                     2502305                       5                     5
Web                     2502305                       4                     2
Web                     2502305                       2                     3
Web                     2502305                       4                     4
Web                     2502305                       4                     4
Web                     2502305                       3                     4
Web                     2502305                       2                     3
Web                     2502305                       2                     3
Web                     2502305
Web                     2502305                       1                     1
Web                     2502305                       4                     3
Web                     2502305                       5                     5
Web                     2502305                       4
Web                     2502305                       4                     3
Web                     2502305                       1
Web                     2502305                       5                     3
Web                     2502305                       4                     4
Web                     2502305                       3
Web                     2502305                       5
Web                     2502305                       4                     4
Web                     2502305                       1
Web                     2502305                       5
Web   2502305   3   3
Web   2502305   1   2
Web   2502305   3   3
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   2   2
Web   2502305   2
Web   2502305   4
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   4
Web   2502305   3
Web   2502305   3   5
Web   2502305   4   3
Web   2502305   3
Web   2502305   5
Web   2502305   2   2
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   2   3
Web   2502305   4   1
Web   2502305   3
Web   2502305   2   2
Web   2502305   2
Web   2502305   4
Web   2502305   2   3
Web   2502305   4   1
Web   2502305   1
Web   2502305   5   5
Web   2502305   5
Web   2502305   1   2
Web   2502305   5   5
Web   2502305   1   2
Web   2502305   2   2
Web   2502305   2   2
Web   2502305   1   2
Web   2502305   2   4
Web   2502305   5   5
Web   2502305   2   2
Web   2502305   3   4
Web   2502305   4   3
Web   2502305   3
Web   2502305   4   3
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   3   5
Web   2502305   3   5
Web   2502305   5   4
Web   2502305   4
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   2   2
Web   2502305   4
Web   2502305   4   4
Web   2502305   3
Web   2502305   4   4
Web   2502305   2   1
Web   2502305   4
Web   2502305   4   3
Web   2502305   3   2
Web   2502305   4   5
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   2   1
Web   2502305   4   3
Web   2502305   1
Web   2502305   1   1
Web   2502305   5
Web   2502305   1   1
Web   2502305   1   4
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   2   3
Web   2502305   2
Web   2502305   5   5
Web   2502305   3
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   4
Web   2502305   4   3
Web   2502305   1   2
Web   2502305   1   1
Web   2502305   5
Web   2502305   2   5
Web   2502305   3   5
Web   2502305   1   2
Web   2502305   5   5
Web   2502305   3   4
Web   2502305   2   2
Web   2502305   1   1
Web   2502305   5
Web   2502305   5   5
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   2   2
Web   2502305   1
Web   2502305   1   1
Web   2502305   2
Web   2502305   3   3
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   1
Web   2502305   2   3
Web   2502305   1   3
Web   2502305   1   1
Web   2502305   1   2
Web   2502305   1   3
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   4   5
Web   2502305   4
Web   2502305   3   3
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   5
Web   2502305   2   1
Web   2502305   3   4
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   2   4
Web   2502305   2   3
Web   2502305   1
Web   2502305   3   3
Web   2502305   5   5
Web   2502305   3
Web   2502305   3   3
Web   2502305   4
Web   2502305   1
Web   2502305   4   5
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   4
Web   2502305   5   5
Web   2502305   3   5
Web   2502305   3
Web   2502305   5
Web   2502305   2   4
Web   2502305   4   4
Web   2502305   4
Web   2502305   2   3
Web   2502305   5
Web   2502305   4   3
Web   2502305   1   1
Web   2502305   5   4
Web   2502305   1   3
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   4   3
Web   2502305   4
Web   2502305   1   3
Web   2502305   1
Web   2502305   2   4
Web   2502305   5   4
Web   2502305   4
Web   2502305   2   2
Web   2502305   1   2
Web   2502305   4   3
Web   2502305   4   3
Web   2502305   3
Web   2502305   4   4
Web   2502305   2   4
Web   2502305   4   2
Web   2502305   2
Web   2502305   3   3
Web   2502305   4   5
Web   2502305   1
Web   2502305   5   4
Web   2502305   5   5
Web   2502305   4   3
Web   2502305   1
Web   2502305   1   1
Web   2502305   5   4
Web   2502305   2   3
Web   2502305   1   3
Web   2502305   1   2
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   5
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   3
Web   2502305   4   4
Web   2502305   5
Web   2502305   4   4
Web   2502305   5   5
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   2   3
Web   2502305   5   4
Web   2502305   1   3
Web   2502305   4
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   2
Web   2502305   3   3
Web   2502305   5   4
Web   2502305   4   4
Web   2502305   2   4
Web   2502305   1   1
Web   2502305   2   2
Web   2502305   3   4
Web   2502305   1   2
Web   2502305   1   2
Web   2502305   1   1
Web   2502305   2
Web   2502305   4   3
Web   2502305   1   3
Web   2502305   4
Web   2502305   4
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   2   1
Web   2502305   2
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   1   2
Web   2502305   4   3
Web   2502305   4
Web   2502305   3   2
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   3   4
Web   2502305   3
Web   2502305   5   5
Web   2502305   2   1
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   5   5
Web   2502305   4   3
Web   2502305   3
Web   2502305   4
Web   2502305   1   1
Web   2502305   2   3
Web   2502305   5
Web   2502305   1   3
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   1   3
Web   2502305   3   3
Web   2502305   5   5
Web   2502305   1   3
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   2   1
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   4   5
Web   2502305   5
Web   2502305   5   5
Web   2502305   4
Web   2502305   5   3
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   2   4
Web   2502305   3
Web   2502305   3   3
Web   2502305   5   4
Web   2502305   3   3
Web   2502305   5
Web   2502305   5   4
Web   2502305   1
Web   2502305   5
Web   2502305   4   5
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   3   5
Web   2502305   4
Web   2502305   1   2
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   4   2
Web   2502305   1   2
Web   2502305   4   2
Web   2502305   5   5
Web   2502305   1
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   4   5
Web   2502305   4   4
Web   2502305   4   5
Web   2502305   5   4
Web   2502305   4
Web   2502305   3   5
Web   2502305   1   1
Web   2502305   3   4
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   2
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   1   3
Web   2502305   4   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   3   4
Web   2502305   2   3
Web   2502305   5   4
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   1   4
Web   2502305   4   4
Web   2502305   4   5
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   3   4
Web   2502305   2   3
Web   2502305   1   5
Web   2502305   2   4
Web   2502305   4
Web   2502305   4   3
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   1   4
Web   2502305   3   2
Web   2502305   5
Web   2502305   1   3
Web   2502305   3   4
Web   2502305   1
Web   2502305   3   2
Web   2502305       3
Web   2502305   4   5
Web   2502305   1
Web   2502305   3
Web   2502305   2   4
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   1
Web   2502305   2   3
Web   2502305   4   4
Web   2502305   5
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   2   3
Web   2502305   1   3
Web   2502305   2
Web   2502305   2   3
Web   2502305   1
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   4   5
Web   2502305   4   2
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   5   5
Web   2502305   4
Web   2502305   1
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   5   5
Web   2502305   1   1
Web   2502305   3   1
Web   2502305   5   5
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   2   4
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   5   4
Web   2502305   4
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   1
Web   2502305   4   3
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   5   5
Web   2502305   4   2
Web   2502305   1   1
Web   2502305   1   2
Web   2502305   5   4
Web   2502305   3   3
Web   2502305   2   2
Web   2502305   3   3
Web   2502305   1   2
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   4   3
Web   2502305   4   5
Web   2502305   4
Web   2502305   4   4
Web   2502305   5
Web   2502305   1   1
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   3
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   4
Web   2502305   5   5
Web   2502305   3
Web   2502305   2   3
Web   2502305   2   3
Web   2502305   4
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   2   3
Web   2502305   5   3
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   2
Web   2502305   3
Web   2502305   2   4
Web   2502305   3   3
Web   2502305   2
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   5   3
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   2   1
Web   2502305   3
Web   2502305   5   4
Web   2502305   4   5
Web   2502305   2   3
Web   2502305   4   5
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   5   5
Web   2502305   2
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   4   3
Web   2502305   3   3
Web   2502305   5   3
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   3   1
Web   2502305   3   3
Web   2502305   2
Web   2502305   4   3
Web   2502305   2   4
Web   2502305   2   3
Web   2502305   2   1
Web   2502305   1   1
Web   2502305   4   5
Web   2502305   1   5
Web   2502305   4
Web   2502305   1   1
Web   2502305   1   2
Web   2502305   3   3
Web   2502305   1
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   5   5
Web   2502305   2   3
Web   2502305   2   3
Web   2502305   5   4
Web   2502305   5   5
Web   2502305   4   3
Web   2502305   1   3
Web   2502305   3
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   4
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   3   3
Web   2502305   3   2
Web   2502305   4
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   5
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   2   3
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   1   2
Web   2502305   1   2
Web   2502305   2   1
Web   2502305   1   2
Web   2502305   1   3
Web   2502305   2
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   5   4
Web   2502305   3
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   4   5
Web   2502305   3   2
Web   2502305   3   2
Web   2502305   2   1
Web   2502305   3
Web   2502305   4
Web   2502305   4   3
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   5   5
Web   2502305   1   2
Web   2502305   4   4
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   3   3
Web   2502305   4
Web   2502305   5   5
Web   2502305   4   4
Web   2502305   2   1
Web   2502305   1   1
Web   2502305   5   3
Web   2502305   4
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   5
Web   2502305   5
Web   2502305   1   2
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   4   5
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   4   3
Web   2502305   3   4
Web   2502305   4   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   2   5
Web   2502305   1   3
Web   2502305   1   1
Web   2502305       5
Web   2502305   1   4
Web   2502305   4   3
Web   2502305   4
Web   2502305   3
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   2   3
Web   2502305   2
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   3   2
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   1
Web   2502305   3   3
Web   2502305   3
Web   2502305   2   2
Web   2502305   3   3
Web   2502305   3   2
Web   2502305   2   2
Web   2502305   4
Web   2502305   1
Web   2502305   2   2
Web   2502305   1   2
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   5   5
Web   2502305   4
Web   2502305   4
Web   2502305   1   1
Web   2502305   4   2
Web   2502305   2
Web   2502305   2   1
Web   2502305   4   4
Web   2502305   4
Web   2502305   4   5
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   5   5
Web   2502305   4   5
Web   2502305   5   5
Web   2502305
Web   2502305   4   4
Web   2502305   2   5
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   3   4
Web   2502305   2   2
Web   2502305   4   3
Web   2502305   2   2
Web   2502305   2   2
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   5   5
Web   2502305   5
Web   2502305   2   2
Web   2502305   2
Web   2502305   3   2
Web   2502305   3   2
Web   2502305   3
Web   2502305   3   3
Web   2502305   3   5
Web   2502305   2   4
Web   2502305   4   4
Web   2502305   3   1
Web   2502305   5   5
Web   2502305   5
Web   2502305   4   4
Web   2502305   2
Web   2502305       4
Web   2502305   2   3
Web   2502305   4   4
Web   2502305   2   2
Web   2502305   2   2
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   4   4
Web   2502305   2   1
Web   2502305   4   4
Web   2502305   3
Web   2502305   4   5
Web   2502305   4   5
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   4
Web   2502305   2   2
Web   2502305   4   3
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   3   4
Web   2502305   3
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   4   5
Web   2502305   3   3
Web   2502305   1   1
Web   2502305   4
Web   2502305   5   3
Web   2502305   3   4
Web   2502305   2   4
Web   2502305   2   2
Web   2502305   3
Web   2502305   2   2
Web   2502305   3   3
Web   2502305   4   4
Web   2502305   3   2
Web   2502305   4
Web   2502305   1   1
Web   2502305   3   5
Web   2502305   1
Web   2502305   5   5
Web   2502305   5
Web   2502305   2   3
Web   2502305   2   2
Web   2502305   4   5
Web   2502305   1   4
Web   2502305   2   1
Web   2502305   5
Web   2502305   2   2
Web   2502305   2   1
Web   2502305   2   2
Web   2502305   5   5
Web   2502305   3   3
Web   2502305   4
Web   2502305   2   2
Web   2502305   2
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   3   3
Web   2502305   5   5
Web   2502305   4   2
Web   2502305   2   3
Web   2502305   2   4
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   1   2
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   3   4
Web   2502305   4   4
Web   2502305   3
Web   2502305   4   5
Web   2502305   4   3
Web   2502305   5   5
Web   2502305   3
Web   2502305   2   2
Web   2502305   4   4
Web   2502305   4   2
Web   2502305   4   2
Web   2502305   3   5
Web   2502305   1   1
Web   2502305   3
Web   2502305   2   3
Web   2502305   2   2
Web   2502305   5
Web   2502305   4   4
Web   2502305   4   3
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   2   1
Web   2502305   1   1
Web   2502305   5   5
Web   2502305   4   5
Web   2502305   3   1
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   2   4
Web   2502305   2
Web   2502305   2   1
Web   2502305   2
Web   2502305   1
Web   2502305   2   2
Web   2502305   3   3
Web   2502305   5   4
Web   2502305   5   5
Web   2502305   1   1
Web   2502305   1   1
Web   2502305   1   2
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   3   3
Web   2502305   3   4
Web   2502305   5   5
Web   2502305   2   3
Web   2502305   3   2
Web   2502305   4
Web   2502305   3
Web   2502305   2   1
Web   2502305   4
Web   2502305   3   2
Web   2502305   3   3
Web   2502305   2   3
Web   2502305   4   3
Web   2502305   4
Web   2502305   2   2
Web   2502305   2   5
Web   2502305   3   2
Web   2502305   1   1
Web   2502305   2
Web   2502305   1   1
Web   2502305   5   4
Web   2502305   3   3
Web   2502305   3   2
Web   2502305   4   3
Web   2502305   1   1
Web   2502305   4   5
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   2
Web   2502305   1   2
Web   2502305   3   4
Web   2502305   5   4
Web   2502305   4   4
Web   2502305   4   4
Web   2502305   3
Web   2502305   4
Web   2502305   5   5
Web   2502305   2   3
Web   2502305   2
Web   2502305   4   3
Web   2502305   2
Web   2502305   3   4
Web   2502305   4   4
Web   2502305   3   3
Web   2502305   1
Web   2502305   2   4
Web   2502305   2   3
Web   2502305   4   3
Web   2502305   4   4
Web   2502305   5   5
Web   2502305   1
Web   2502305   4
Web   2502305   2   5
Web   2502305   5   5
Web   2502305   1   1
Web   2502305   4
Web   2502305   1   1
Web   2502305   2   2
Web   2502305   5   5
Web   2502305   1   1
Web   2502305   4   2
Web   2502305   3   3
Web   2502305   1   1
Web   2502305   1   2
Web   2502305   4   3
Web   2502305   4
Web   2502305   2   2
Web   2502305   1
Web   2502305   1   1
Web   2502305   2   2
Web   2502305   3   2
Web   2502305   1
Web   2502305   4   3
Web   2502305   2   4
Web   2502305   4   5
Web   2502305   5   5
  Please rate your
  satisfaction with
   the accuracy of
     your course                         Please rate your                        Please rate your
     completion      Sat with Aaccuracy satisfaction with                        satisfaction with
information in your      of of course      your ease of                            your training
 Learning History in     completion         navigation                              registration
        iLearn           information   experience in iLearn Ease of Navigation experience in iLearn
           3                 0.65                1                 0.83                   1
           4                 0.42                4                 0.69
           3                                     3                                        2
           4                StdDev               5               StdDev                   3
           4                 1.42                4                 1.35                   5
           3               Average               2               Average
           1                 3.22                1                 2.89                   1
           4                                     5                                        4
           5                                     2                                        1
           4                                     4                                        4
           1                                     1                                        2
           2                                     1                                        3
           5                                     5                                        5
           4                                     4                                        5
           1                                     2                                        3
           1                                     2                                        3
           3                                     4                                        3
           4                                     4                                        3
           5                                     2                                        4
           3                                     1                                        2
           4                                     4                                        4
           2                                     4                                        4
           2                                     2                                        4
           3                                     2                                        2
           1                                     2                                        3

        1                                       1                                       1
        5                                       3                                       3
        5                                       5                                       5
        5                                       4                                       4
        4                                       3                                       4
        1                                       3                                       1
        4                                       5                                       5
        2                                       4                                       4
        3                                       3                                       4
                                                5                                       5
        4                                       4                                       4
        2                                       1                                       1
        5                                       5                                       5
4   2   4
    1   1
3   3   4
4   4   4
4   2   2
2   1   3
4   1   2
4   3   5
2   4   4
1   1   1
1   4   5
2   2   4
3   3   4
2   4   4
4   3   3
5   5   5
2   2   3
1   3   2
1   1   4
1   1   1
1   3   2
4   4   3
5   3   4
1   2   2
1   2   3
3   4   5
2   2   3
5   4   5
1   1   2
5   5   5
5   5   5
3   1   1
5   5   5
2   1   1
    3   2
1   3   2
5   2   2
4   3   3
5   5   5
1   2   2
4   3   3
5   4   5
1   1   5
4   3   4
1   1   1
5   5   5
3   2   4
4   2   4
5   4   5
5   2   5
    5   5
5   5   5
4   4   4
    3   3
4   4   4
4   4   2
4   4   4
2   1   1
2   4   5
4   3   4
4   4   4
2   3   2
1   1   2
1   1   1
4   3   4
2   2   4
2   5   5
5   1   1
3   2   1
5   5   4
1       1
4   1   1
1   2   3
3   3   3
3   2   2
    2   3
5   2   1
5   5   5
5   1   5
2   2   5
2   3   2
2   4   4
3   4   4
1   1   1
1   1   4
5   4   5
5   4   4
5   2   2
1   1   2
5   4   4
4   3   3
5   1   3
1   2   4
5   5   5
5   5   5
4   4   4
1   3   3
3   3   3
4   2   3
3   2   4
1   1   2
1   1   1
1   1   2
3   2   3
3   3   3
3   1   3
5   4   3
1   1   1
1   2   4
1   1   1
1   1   1
1   1   2
1   1   1
5   3   4
5   5   5
3   4   1
4   4   4
3   3   4
1   2   3
4   3   4
5   4   5
3   1   2
3   3   3
5   4   3
4   3   4
5   5   5
5   2   2
2   3   4
3   1   1
1   2   3
3   5   5
4   3   3
3   3   3
4   1   4
1   1   1
4   4   4
3   4   4
5   5   5
5   2   4
5   5   5
3   3   3
4   2   2
4   4   5
3   2   2
3   3   4
4   4   4
2   2   2
    5   5
4   3   4
1   1   1
4   4   5
1   1   1
4   2   5
1   2   1
1   4   4
2   4   4
1   1   1
1   1   1
3   3   4
5   5   5
5   4   4
3   2   2
2   2   1
4   3   4
2   5   4
4   3   3
2   4   4
4   2   2
5   4   4
1   2   2
2   4   4
5   3   5
1   1   4
5   5   5
4   5   5
1   5   3
5   2   2
3   1   2
5   5   4
2   1   2
2   1   2
2   1   2
3   2   4
5   4   5
5   5   5
4   2   3
3   2
2   4   4
4   4   5
5   5   5
4   5   5
5   5   5
3   1   2
5   5   5
5   5   5
5   5   5
5   5   5
2   2   3
5   5   5
1   1   1
4   4   5
3   2   2
4   4   4
2   1   4
3   3   3
5   5   5
4   4   4
2   1   3
1   1   1
3   2   3
3   3   3
3   1   1
1   1   2
1   2   2
3   2   4
    3   4
2   1   1
4   4   5
5   2   5
4   4   4
4   4   4
5   1   2
1   3   4
3   2   1
5   2   3
1   1   1
4   4   5
1   2   2
1   1   1
3   4   5
2   1   2
3   1   2
5   4   2
2   4   3
4   3   4
2   1   1
5   4   5
5   4   3
3   4   4
5   5   5
3   1   2
1   1   1
1   1   1
4   4   4
5   2   2
5   5   5
2   4   4
4   3   3
4   4   5
1   1   3
2   2   2
4   4   5
1   1   2
5   5   4
2   4   4
1   4   4
1   2   1
2   2   5
5   5   5
3   1   1
1   1   1
1   1   1
5   5   5
3   2   2
4   4   4
2   2   2
2   2   3
5   2   4
5   3   5
5   5   5
5   4   4
5   4   5
3   5   5
3   2   3
4   2   2
4   1   3
2   2   3
4   4   5
4   4   4
4   4   5
4   4   5
3   1   4
5   5   5
5   5   4
1   1   1
1   1   2
3   2   3
5   2   4
5   2   1
4   3   3
5   5   5
5   4   5
1   1   1
5   2   5
5   5   5
1   1   5
4   4   1
1   1   2
4   2   2
1   1   1
5   5   5
4   5   4
3   4   4
2   4   5
5   4   4
    3   4
3   3   3
1   1   1
4   4   4
5   2   3
5   4   5
3   2   3
3   1   1
1   1   1
3   2   3
4   4   4
5   1   1
4   3   4
4   2   4
2   2   2
3   3   3
2   2   3
5   5   5
4   3   4
5   4   3
5   1   1
4   4   5
5   4   5
3   4   4
4   3   3
5   1   4
1   1   2
1   2   2
3   1   2
3   4   3
5   4   5
3   3   2
4   4   4
1   1   2
2   2   3
3   5   5
1   1   1
2   4   3
5   1   2
4   1   3
3   2   2
4   4   5
1   1   1
4   2   3
2   3   3
2   4   4
2   1   3
3   2   1
5   2   2
4   4   4
5   4   5
2   4   4
5   5   5
3   1   3
1   4   4
2   2   3
4   2   2
1   1   2
5   3   4
5   2   1
1       1
2   3   4
2   2   3
4   3   4
5   5   4
3   4   3
4   4   4
2   2   2
5   5   5
4   5   5
3   1
    1   1
1   2   1
3   3   3
5   3   2
5   5   5
1   1   1
4   4   4
5   5   5
5   4   5
2   3   4
4   2   2
4   2   4
5   4   5
4   5   5
5   5   2
4   4   5
3   1   3
2   2   4
3   1   1
5   4   4
4   3   2
4   3   4
    5   5
5   5   5
5   5   2
1   1   1
2   1   3
5   5   4
4   3   3
5   2   3
4   2   3
1   1   1
5   5   5
5   5   5
4   4   4
4   4   4
5   4   5
3   4   4
    5   5
1   1   2
3   2   3
5   2   3
5   3   4
5   4   4
2   1   2
5   4   4
2   5   5
2   3   3
1   2   2
2   2   3
4   4   5
1   2   2
    2   2
5   4   2
1   1   1
3   2   4
5   5   5
5   5   5
    5   5
4   3   1
5   2   4
4   3   2
5   5   5
3   2   3
4   4   4
4   4   4
5   4   4
1   2   3
5   5   5
2   4   5
3   3   3
5   2   2
5   1
4   5   5
4   5   4
1   3   3
4   4   4
2   1   2
5   2   5
5   5   4
2   2   2
3   2   2
2   2   2
4   2   4
2   4   4
5   4   5
4   4   4
3   3   2
3   2   3
1   3   3
1   2   2
2   3   5
2   3   2
4   1   2
4   5   4
1   1   1
4   3   5
1   1   1
5   2   4
1   1   1
3   1   1
1   3   4

1   1   3
3   2
5   5   5
2   2   3
3   3   3
4   4   4
4   4   5
3   3   5
2   1   3
1   4   3
2   4   4
2   3   4
4   3   4
4   3   4
3   2   2
4   2   2
2   3   4
5   5   5
1   1   1
3   3   3
4   5   5
2   2   2
4   5   4
2   1   1
5   2   4
4   3   5
1   3   4
3   4   4
5   4   5
2   2   2
2   1   1
3   3   2
2   2   2
    1   1
5   2   2
3   4   4
2   4   4
5   4   4
5   4   5
2   3   3
4   2   1
3   1   1
4   4   4
4   2   4
4   4   3
5   3   1
1   4
4   5   5
5   4
3   2   3
5   5   5
5   5   5
1   1   1
5   4   5
2   1   2
5   1   1
3   2   3
5   5   2
5   5   5
4   4   5
5   2   4
4   1   1
5   4   5
4   2   4
2   3   4
5   5   5
5   5   5
5   4   5
1   1   2
4   3   4
3   2   3
4   4   4
4   2   2
4   2   4
3   2   2
1   1   1
4   2   2
2   2   4
2   2   4
2   2   4
5   3   4
3   3   3
2   2   2
2   4   4
1   1   1
1   1   1
5   5   5
1   1   2
3   5   5
4   4   4
4   3   3
5   4   4
5   4   2
3   2   1
2   3   2
3   3   3
4   4   4
2   5   2
5   2   5
3   3   4
1   1   2
1   3   3
2   3   4
3   2   2
4   3   3
    4   4
1   2
4   3   4
2   2   2
1   3   3
2   2   2
2   4   5
2   1   2
5   4   5
4   4   5
2   4   2
2   1   2
3   4   4
4   3   1
3   2   3
5   2   4
4   4   2
4   4   4
3   2   3
3   4   4
4   2   3
3   2   2
5   5   5
3   4   4
5   5   5
2   3
3   3   3
5   1   2
1   2   4
5   5   5
4   3   4
2   2   2
5   4   4
2   2   4
4   2   2
3   3   3
4   3   4
4   2   5
5   5   5
5   5   5
3   3   5
2   2   3
    3   5
3   4   4
3   3   3
1   2   3
3   3   2
4   1   2
4   5   4
4   4   4
5   5   5
5   3   5
4   4   4
4   1   2
5   4   4
1   1   5
3   4   5
3   3   3
4   3   1
3   4   5
4   2   2
5   4   4
3   1   1
4   4   4
5   3   4
3   1   4
4   5
4   1   5
3   4   3
    4   5
5   4   5
3   1   3
5   2   5
2   2   1
1   1   1
3   3   3
4   3   2
5   4   4
4   4   4
4   3   5
3   3   3
2   2   1
4   4   4
4   5   5
3   2   3
2   1   2
2   2   2
2   3   3
1   1   3
3   2   3
4   4   4
    4   4
4   3   4
1   2   1
2   3   3
    1   1
5   5   5
5   5   5
3   2   2
2   2   4
4   4   4
1   1   1
5   2   2
5   5   5
1   2   2
4   2   4
4   2   2
5   5   5
3   3   3
5   4   4
1   1   1
1   2   2
2   3   2
1   2   1
3   3   3
5   4   5
1   4   4
5   4   5
4   2   4
2   1   2
2   4   4
4   2   4
2   2   2
1   2   1
5   5   5
2   1   2
2   3   3
5   4   5
3   3   3
5   2   2
3   4   4
5   2   3
5   4   4
3   4   5
4   5   5
2   3
1   1   3
5   4   4
4   4   4
3   2   2
3   3   3
2   1   1
4   3   3
3   2   2
2   2   3
3   5   5
2   4   4
4   2   4
3   3   4
2   4   4
4   2   1
1   3   3
5   5   5
5   4   5
1   3   4
5   1   1
1   1   2
2   3
1   1   3
5   2   2
4   2
5   1   2
3   2   3
2   4   4
5   5   5
5   5   5
1   1   1
3   2   4
1   1   1
2   2   4
3   3   3
2   2   4
4   3   3
5   5   5
4   3   2
4   2   4
5   3   4
4   2   3
4   3   2
3   3   4
4   2   4
2   3   3
2   2   2
5   2   5
5   4   4
3   1   2
4   1   2
1   2   3
1   1   1
3   2   2
2   1   1
4   5   4
5   3   3
2   2   3
3   4   4
1   1   1
4   5   5
4   5   5
2       2
3   2   2
1   1   1
2   3   4
5   5   5
3   4   3
4   4   4
3   3   3
4   3   3
5   5   5
2   3   2
2   1   3
4   4   4
1   3   2
3   3   3
4   4   4
3   4   4
1   4   4
2   3   2
2   2   3
2   2   4
2   5   4
4   5   5
2   1   1
5   4   4
3   2   2
5   5   5
1   1   1
4   4   4
2   2   4
4   1   2
5   5   5
3   1   2
2   4   4
2   4   4
1   2   1
    2   2
4   4   4
5   4   5
4   4   3
1   1   2
1   1   1
2   2   3
3   3   3
1   3   3
4   4   4
5   2   2
2   4   5
5   5   5
                 Please rate your
                 satisfaction with                       Where are you
                  your use of the                        most likely to go for
                 external training                       iLearn assistance?
Registraction   request (SF-182) in                      Please select all
 Expereince            iLearn       SF-182 Exoperience   that apply.           Comments:
    0.83                  3                0.71          iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    0.70                                   0.50          iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                          3                              NRC Help Desk (415-1234)
  StdDev                  3               StdDev                               I have not submitted a Form SF 182 throu
                                                         iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
   1.35                   2                1.29                                form is complicated
                                                         iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
  Average                                Average
   3.27                                    2.86          NRC Help Desk (415-1234)
                          5
                          1                                                  Very confusing. This function is very
                                                         iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)poo
                          3                              iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                          2                              NRC Help Desk (415-1234)
                          2                              iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                          5                              iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                          5                              iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                          1
                          2
                          2                              iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                                                         Job Aids
                        1                                NRC iLearn System Administrator (415-2017)
                                                                             Have not used it yet, but
                                                         NRC iLearn System Administrator (415-2017) hear from other
                        4                                iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                        4                                iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                        4                                NRC Help Desk (415-1234)
                                                         NRC Help Desk (415-1234)
                        2                                                    It is difficult (415-2017)
                                                         NRC iLearn System Administrator to navigate and the 20 minut

                        1                                iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                        4                                iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                                                         My Training Coordinator
                                                         iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                        4                                iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                                                         My Training Coordinator
                        3                                iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                        2                                                    Fields
                                                         My Training Coordinator are too small to completed course
                        2                                                    The
                                                         My Training Coordinator type size is unreasonably small, and d
                        5                                My Training Coordinator
                        4                                iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                        1                                My Training Coordinator
                                                         NRC Help Desk (415-1234)
3
1                       The directions are non existent and the in
    NRC Help Desk (415-1234)
2                       My experience has been that when I
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)don
    NRC Help Desk (415-1234)
2   My Training Coordinator
3   My Training Coordinator
    My Training Coordinator
    My Training Coordinator
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
3   My Training Coordinator
3                       Only
    NRC Help Desk (415-1234)experienced at approving them.
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
2   NRC Help Desk (415-1234)
4   NRC Help Desk (415-1234)
3                       I had had repeated requested for submit
4   Job Aids            Somewhat satisfied since external trainin
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                        I don't
    NRC Help Desk (415-1234) use this feature for its notriety of
2                       Information can not be added to the syst
    My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
3   My Training Coordinator
4   My Training Coordinator
    My Training Coordinator
1   NRC iLearn System Administrator (415-2017)
    NRC Help Desk (415-1234)
5   NRC iLearn System Administrator (415-2017)
5
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       My
    My Training Coordinator response is somewhat dissatisfied no
2   NRC Help Desk (415-1234)
1                       Really
    My Training Coordinator only used this once. However, a n
    My Training Coordinator
2                       Forms
    My Training Coordinator on screen do not fit and printing is
5                       Wunderbar
    NRC Help Desk (415-1234)
    My Training Coordinator
2                       After
    NRC Help Desk (415-1234) all signitures are obtained, other pa
    My Training Coordinator
    NRC Help Desk (415-1234)
    My Training Coordinator
3   My Training Coordinator
4   NRC Help Desk (415-1234)
3   Job Aids
1   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2
    NRC iLearn System Administrator (415-2017)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4                       System has improved efficiency of registr
    My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       Long
    My Training Coordinator tedious, doesn't lend itself to chang
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   Job Aids            System times out too quickly and require
5   NRC Help Desk (415-1234)
4   NRC Help Desk (415-1234)
1   My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
1   My Training Coordinator
4   NRC Help Desk (415-1234)
2   NRC iLearn System Administrator (415-2017)
3   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   My Training Coordinator
    NRC Help Desk (415-1234)
1   NRC Help Desk (415-1234)
2   My Training Coordinator
3                       I have
    My Training Coordinator only completed on external reques
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
2   NRC Help Desk (415-1234)
    My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       SF 182
    My Training Coordinator was very cumbersome to use whe
3   My Training Coordinator
2   My Training Coordinator
4                       seems
    My Training Coordinator to work well
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
3   NRC iLearn System Administrator (415-2017)
    My Training Coordinator
                        Never
    My Training Coordinator used it
5   My Training Coordinator
                        Have not tried to input
    NRC iLearn System Administrator (415-2017)external training.
    My Training Coordinator
    NRC Help Desk (415-1234)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   Job Aids
3   My Training Coordinator
3   My Training Coordinator
3   NRC Help Desk (415-1234)
3   My Training Coordinator
2   My Training Coordinator
    NRC Help Desk (415-1234)
1   My Training Coordinator
    NRC Help Desk (415-1234)

    NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
3   My Training Coordinator
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       Very
    My Training Coordinator difficult to sign up for external train
1   My Training Coordinator
1                       The
    My Training Coordinator form itself was not bad, figuring out
3   NRC Help Desk (415-1234)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC Help Desk (415-1234)
    My Training Coordinator
2                       The process should be improved to coord
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3                       The approving authorities should be easi
    NRC Help Desk (415-1234)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       For
    My Training Coordinator external training, the form does not h
    My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       very
    NRC Help Desk (415-1234)cumbersome. no help system to ind
3
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   My Training Coordinator
    NRC Help Desk (415-1234)
3   My Training Coordinator
    NRC Help Desk (415-1234)
1
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   NRC Help Desk (415-1234)
    My Training Coordinator
    NRC Help Desk (415-1234)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                        SF182 is confusing many of the required
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3                       Your
    My Training Coordinator approvers should be automatically e

    NRC Help Desk (415-1234)
2                       I'm aware not but it was frustrating wh
    NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
4   My Training Coordinator
3   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)

4                       See
    My Training Coordinator above

3   My Training Coordinator
4   NRC Help Desk (415-1234)
1                       Not
    My Training Coordinator visually easy to follow. Too many fie
3   NRC Help Desk (415-1234)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
    My Training Coordinator
1   My Training Coordinator
3   My Training Coordinator
3   My Training Coordinator
3                       The
    My Training Coordinator form is cumbersome to use especiall
3                       Have
    NRC Help Desk (415-1234) not attempted this as I have only be
    My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   NRC Help Desk (415-1234)
1                       The fact
    NRC Help Desk (415-1234) that its a drop down and scroll a
    My Training Coordinator
5   My Training Coordinator
3                       This
    My Training Coordinator feature should have "saving" capabil
1                       It is so grueling to complete the SF 182 in
1   Job Aids
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2
1   My Training Coordinator
1                       The
    My Training Coordinator form is complicated and yet there ar
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC Help Desk (415-1234)
3   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
3   NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
3   My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   Job Aids
4
5   NRC Help Desk (415-1234)
5                       N/A
    NRC iLearn System Administrator (415-2017)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   NRC Help Desk (415-1234)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   My Training Coordinator
2                       I continually get verification messages, ev
    My Training Coordinator
3   My Training Coordinator
1                       No better than the paper form.
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
5   My Training Coordinator
1   NRC iLearn System Administrator (415-2017)
3   My Training Coordinator
1                       This
    My Training Coordinator form and process is not user friendly
    My Training Coordinator
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       Form is difficult to complete as it asks
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) for
4                       There should be an easier way to change
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
4   NRC Help Desk (415-1234)
4   My Training Coordinator
1                       It is
    My Training Coordinator awefull. I cannot figure out how to sa
1
    My Training Coordinator
    My Training Coordinator
3                       I have
    My Training Coordinator never used this application.
2   My Training Coordinator
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    Job Aids
2
2                       Trying
    NRC Help Desk (415-1234) to list every class that is available o
    My Training Coordinator
2   Job Aids
1   Job Aids
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       Form is too (415-2017)
    NRC iLearn System Administratorlong and to prone for errors.

    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   Job Aids
3   My Training Coordinator
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   NRC Help Desk (415-1234)
2                       see response nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 orto Q1.
4   My Training Coordinator
3                       I have not used this feature
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
2                       That form was tough for me to figure
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) out
    My Training Coordinator
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   My Training Coordinator
    NRC Help Desk (415-1234)
3   NRC Help Desk (415-1234)
3   My Training Coordinator
                        Have
    NRC Help Desk (415-1234) not used this.
2   Job Aids            It was difficult to learn what are the allow
5   My Training Coordinator
2   My Training Coordinator
1                       Extermly difficult, I had to have the Divisi
    My Training Coordinator
                        Never
    My Training Coordinator used it.
5
    Job Aids
2                       I have
    NRC Help Desk (415-1234) only had to use the SF 182 form on
3   My Training Coordinator
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
    NRC Help Desk (415-1234)
                        Haven't
    NRC Help Desk (415-1234) used it
    NRC Help Desk (415-1234)
4                       very good; but not very
    NRC iLearn System Administrator (415-2017) obvious/clear
    NRC Help Desk (415-1234)
2                       It is hard to complete because the entire
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5                       I used this or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663once. It is outstanding. Gettin
3   My Training Coordinator
    My Training Coordinator
3                       The
    My Training Coordinator print is too small, and there is too ma
    My Training Coordinator
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   My Training Coordinator
3                       have
    My Training Coordinator not used this form
2                       Although there is an electonic process, fo
    My Training Coordinator
    My Training Coordinator
    NRC Help Desk (415-1234)
1   NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
5   NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
1   My Training Coordinator
2                       I am a admin for iLearn and hear a lot of
5
    My Training Coordinator
    NRC Help Desk (415-1234)
1                       Not interactive and difficult to track appr
    My Training Coordinator
1
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   Job Aids            It would be very helpful if the system wo
4   My Training Coordinator
2                       Hard to do, (415-2017)
    NRC iLearn System Administratorcan't start and save in case I n
4   NRC iLearn System Administrator (415-2017)
4   My Training Coordinator
1   My Training Coordinator
1                       The form requires complete re entry
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)if yo
1                       This
    My Training Coordinator needs to be redesigned to be intuitiv
2   My Training Coordinator
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
    My Training Coordinator
1                       I attempted (415-2017)
    NRC iLearn System Administrator to use the external training r
    My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
    My Training Coordinator
    NRC Help Desk (415-1234)
2   My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC Help Desk (415-1234)
3   NRC Help Desk (415-1234)
3   My Training Coordinator
1   My Training Coordinator
3   My Training Coordinator
4   NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
4   NRC iLearn System Administrator (415-2017)
                        I have
    NRC Help Desk (415-1234) no experience in this area.
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       This is
    NRC Help Desk (415-1234) redundant to NRC Form 368. It do
    NRC Help Desk (415-1234)
    My Training Coordinator
3   NRC Help Desk (415-1234)
    My Training Coordinator
4   NRC Help Desk (415-1234)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   My Training Coordinator
    My Training Coordinator
    My Training Coordinator
    NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
3                       haven't used
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       There
    NRC Help Desk (415-1234) is a lot of information that needs t
1   NRC Help Desk (415-1234)
2                       there has been experience where input w
2   My Training Coordinator
4   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
2   My Training Coordinator
4   My Training Coordinator
                        I have
    My Training Coordinator not used an SF 182 in iLearn.
1                       It's time consuming and
    NRC iLearn System Administrator (415-2017) times out.
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3
3   My Training Coordinator
1                       Awful. This form is so archaic and confus
    My Training Coordinator
2                       Prompts for error correction one item at
    NRC Help Desk (415-1234)
3                       Instructions for the form should be conta
    My Training Coordinator
4
1
2                       You
    My Training Coordinator never know if the course has been p
3   My Training Coordinator
3                       Form
    NRC Help Desk (415-1234) for inputing information has many
4                       There
    My Training Coordinator should be a "cheat sheet" to indica
2   My Training Coordinator
4                       iLearn
    My Training Coordinator works okay but the process of ge
2                       It's
    My Training Coordinatora pain
4   NRC iLearn System Administrator (415-2017)
                        I haven't used this feature
    NRC iLearn System Administrator (415-2017) yet.
    NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
1                       difficult form to fill out many options eit
    My Training Coordinator
3
    My Training Coordinator
5   NRC Help Desk (415-1234)
1                       This
    My Training Coordinator is even worse than the internal cour
    NRC Help Desk (415-1234)
5   NRC Help Desk (415-1234)
4   NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
2                       I've
    My Training Coordinator only done this twice and had to get a
4                       No
    My Training Coordinatorway to make changes e.g., course dat
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   My Training Coordinator
4   My Training Coordinator
    NRC Help Desk (415-1234)
2                       Some
    NRC Help Desk (415-1234) of the "required" information is no
3   My Training Coordinator
1   My Training Coordinator
4   My Training Coordinator
4   My Training Coordinator
1                       It kicks you out if you do
    NRC iLearn System Administrator (415-2017) not fill the form
    NRC Help Desk (415-1234)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator

    My Training Coordinator
5                       Can
    My Training Coordinator the application documentation requi
3   My Training Coordinator
1   My Training Coordinator
4   My Training Coordinator
3   My Training Coordinator
5   My Training Coordinator
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       While filing online is no issue, I really
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)wis

3   My Training Coordinator
    NRC Help Desk (415-1234)
2   NRC Help Desk (415-1234)
    My Training Coordinator
3   NRC iLearn System Administrator (415-2017)
3                       Usually there is some sort of difficulty wh
3   NRC Help Desk (415-1234)
5   NRC Help Desk (415-1234)
    My Training Coordinator
5   NRC Help Desk (415-1234)
3   NRC Help Desk (415-1234)
    My Training Coordinator
2   My Training Coordinator
    My Training Coordinator
2   My Training Coordinator
2                       I have never used but am a training coord
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
1                       Certain parts of the 182 process doesn't a
    My Training Coordinator
2                       SF 182 areas are small.. Difficult to fill
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) in
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5
5   NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
    My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
    My Training Coordinator
3   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       The SF
    NRC Help Desk (415-1234) 187 is not intuitive. Also, approva

    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3                       Seems
    NRC Help Desk (415-1234) like this could be improved as it is
4   My Training Coordinator
4   NRC Help Desk (415-1234)
3
5   My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       It is difficult to track down the required
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) a
2                       Every
    My Training Coordinator time I have filled out that form, I've
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
3   My Training Coordinator
3   My Training Coordinator
    My Training Coordinator
2   NRC Help Desk (415-1234)
3   NRC Help Desk (415-1234)
4   NRC Help Desk (415-1234)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   NRC Help Desk (415-1234)
3                       This seemed to work OK as compared to
    NRC Help Desk (415-1234)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       I didn't like the 182 experience either.

1   NRC Help Desk (415-1234)
1   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
1                       Too detailed.
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
5   Job Aids
    My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5                       Easy to use.
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
1                       many items on the form did not make
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) se
3   NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
3   My Training Coordinator
    NRC iLearn System Administrator (415-2017)
    NRC Help Desk (415-1234)
2                       The registration in ilearn is more cumber
    NRC Help Desk (415-1234)
    My Training Coordinator
2                       see
    My Training Coordinator answer to item 3
    My Training Coordinator
1                       Takes way or much time to figure out
    iLearn Help Desk (866-572-8663toonrchelp@plateau.com) w
    My Training Coordinator
4   My Training Coordinator
2   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
3   NRC Help Desk (415-1234)
4
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
3   My Training Coordinator
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   My Training Coordinator
2                       See Question nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or1
1                       The SF 182 is difficult to use, difficult to n
2                       Once
    My Training Coordinator I was able to identify where to get t
    My Training Coordinator
2                       I attended or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663training at USD issued the ema
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4                       This process requires your supervisor and
    NRC Help Desk (415-1234)
3   My Training Coordinator
3   NRC Help Desk (415-1234)
3   My Training Coordinator
    My Training Coordinator
4                       Still not user friendly.
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
                        I haven't used this.
    NRC Help Desk (415-1234)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
2   My Training Coordinator
4                       Should be able to save or bookmark form
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       SF 182 is extremely difficult to fill out
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) unl
1                       As a supervisor, it's hard to tell if someon
    NRC Help Desk (415-1234)
3                       I am a funds certifying official and I get
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) a
5   My Training Coordinator
    My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC iLearn System Administrator (415-2017)
1   My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)

4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
    My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator
    NRC iLearn System Administrator (415-2017)
    My Training Coordinator
2   My Training Coordinator
    NRC iLearn System Administrator (415-2017)
3   My Training Coordinator
3   My Training Coordinator
2   NRC Help Desk (415-1234)
3                       Again,
    My Training Coordinator if navigate away from the form, lo
    My Training Coordinator
4   My Training Coordinator
    My Training Coordinator
3
3   My Training Coordinator
2                       Had
    My Training Coordinator to contact my training coordinator to
    My Training Coordinator
1
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
4                       no instructions for use of how to fill out a
    NRC Help Desk (415-1234)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4                       Process
    NRC Help Desk (415-1234) is difficult to understand, the for
    My Training Coordinator
3   My Training Coordinator
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3
4                       I had to have nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 orhelp the one and only time
2                       Because the system does not save basic p
    My Training Coordinator
3   Job Aids
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
                        I haven't used this feature yet
    NRC Help Desk (415-1234)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3
    My Training Coordinator
3                       The form shouldn't be just an image of
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) th
4
1                       This form just does not make logical sens
    NRC Help Desk (415-1234)
4   My Training Coordinator
2                       I've been kicked out of SF182 forms seve
    NRC Help Desk (415-1234)
3   My Training Coordinator
2                       The
    My Training Coordinator individuals needed for approvals was
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4                       All the needed information should be rea
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
1                       Very complicated
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
    NRC Help Desk (415-1234)
2   My Training Coordinator
3   NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
1                       The system didn't allow me to save info
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) p
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   My Training Coordinator

1   My Training Coordinator
5   NRC Help Desk (415-1234)
    My Training Coordinator
5   My Training Coordinator
    My Training Coordinator
4   NRC iLearn System Administrator (415-2017)
5   NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
5   My Training Coordinator
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   NRC iLearn System Administrator (415-2017)
    NRC Help Desk (415-1234)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   NRC Help Desk (415-1234)
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       seem
    My Training Coordinator cumbersome to me
2                       No explaination for the information that
    NRC Help Desk (415-1234)
    My Training Coordinator
3   My Training Coordinator
3                       unless I go or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663into ILearn I don't know the st
    NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5
    My Training Coordinator
    My Training Coordinator

4   My Training Coordinator
3
4   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
    My Training Coordinator
2                       very complcated form, many of the space
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   NRC Help Desk (415-1234)
4   NRC Help Desk (415-1234)
    My Training Coordinator
    NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
                        Haven't used nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 orthat feature.
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC Help Desk (415-1234)
    My Training Coordinator
1                       Form
    My Training Coordinator 182 is not logically designed.
3   My Training Coordinator
2                       The
    My Training Coordinator process took a long time and the pat
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   NRC Help Desk (415-1234)
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       The program appears to support the form
    NRC Help Desk (415-1234)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
2                       Again,
    My Training Coordinator the form is harder to work with th
    My Training Coordinator
1                       The iLearn does not seem to provide any
    NRC Help Desk (415-1234)
3   My Training Coordinator
4   NRC Help Desk (415-1234)
3                       The form is much too complicated and it
    NRC Help Desk (415-1234)
    NRC Help Desk (415-1234)
1   Job Aids            (2) It is VERY difficult to know which box
    My Training Coordinator
                        Can't say, as I nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or have not taken any externa
5   My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
    My Training Coordinator
4                       It isnt
    NRC Help Desk (415-1234) very user friendly, way too many b
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       See #1, above. I find the
    NRC iLearn System Administrator (415-2017) form to be com
5   NRC Help Desk (415-1234)
2   My Training Coordinator
3   My Training Coordinator
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   My Training Coordinator
3
    NRC Help Desk (415-1234)
2                       Too
    My Training Coordinator cumbersome.
    NRC Help Desk (415-1234)
2                       As mentioned above, I'm a senior engine
    My Training Coordinator
    My Training Coordinator
4   My Training Coordinator
5   My Training Coordinator
2                       It would be better if you could save parti
    My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   NRC Help Desk (415-1234)
2                       The
    My Training Coordinator form is confushing, and it's not clear
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
2   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1                       It contains fields that we are told not to u
    My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   NRC Help Desk (415-1234)
    My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
4                       Changes
    NRC Help Desk (415-1234) in supervisors slow down the pr
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
2                       process
    NRC Help Desk (415-1234) for withdrawal from course after
1                       Don't understand it's use or coordination
    NRC Help Desk (415-1234)
4   NRC Help Desk (415-1234)
3                       Manually entering approval routing is cum
    My Training Coordinator
5   My Training Coordinator
3   My Training Coordinator
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3                       Confusing
    My Training Coordinator
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
2   My Training Coordinator
                        Have
    NRC Help Desk (415-1234) not had to use it yet.

    My Training Coordinator
4                       I find it difficult when a course has been
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com) c
3   My Training Coordinator
3   NRC Help Desk (415-1234)
1                       Difficult to manuever in, times you out to
    My Training Coordinator
1                       This whole iLearn system is a waste of tim
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       I'm
    My Training Coordinator not sure what information is suppose
    My Training Coordinator
1                       Everything about I Learn is difficult
    NRC Help Desk (415-1234)
3   My Training Coordinator
    My Training Coordinator
2                       The request for confirmation of course co
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
2   My Training Coordinator
    My Training Coordinator

4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   My Training Coordinator
5                       This is one of the few things that works in
1   NRC iLearn System Administrator (415-2017)
2   NRC Help Desk (415-1234)
3   NRC Help Desk (415-1234)
2   My Training Coordinator
    My Training Coordinator
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
1   Job Aids            It is difficult to use, and the error messag
3   My Training Coordinator
    My Training Coordinator
2   NRC Help Desk (415-1234)
                        I haven't used it.
    My Training Coordinator
2                       System logs out too quickly without savin
4   My Training Coordinator
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
5                       One recently submitted (Oct 2009) got lo
    NRC Help Desk (415-1234)
    My Training Coordinator
4   NRC Help Desk (415-1234)
4   My Training Coordinator
3   My Training Coordinator
1                       see
    My Training Coordinator above its the worst part of Ilearn
    My Training Coordinator
1   My Training Coordinator
4                       The
    My Training Coordinator form is complicated, but process wor
3   My Training Coordinator
3   My Training Coordinator
3                       Some
    My Training Coordinator of the questions are not applicable
                        The system continues to call for evaluatio
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   My Training Coordinator
1   My Training Coordinator
3   My Training Coordinator
    NRC Help Desk (415-1234)

3                       It would
    NRC Help Desk (415-1234) be beneficial if the training form
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    My Training Coordinator
4   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
    NRC Help Desk (415-1234)
3   My Training Coordinator
    My Training Coordinator
2   NRC Help Desk (415-1234)
    My Training Coordinator
3   My Training Coordinator
    My Training Coordinator
1                       There
    My Training Coordinator is not direct link to the travel it cr
1                       Often
    My Training Coordinator need to re enter the data over and
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
3   NRC Help Desk (415-1234)
3                       SF 182: Not bad, but not the most conve
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   My Training Coordinator
2   Job Aids            The request process works overall but fill
    NRC Help Desk (415-1234)
2   My Training Coordinator
5   My Training Coordinator
3   My Training Coordinator
4   My Training Coordinator
2   Job Aids
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC Help Desk (415-1234)
2   My Training Coordinator
3   My Training Coordinator
2   My Training Coordinator
2
1                       Many
    My Training Coordinator reason to be dissatisfied. One exam
5   My Training Coordinator
    My Training Coordinator
1                       Had
    My Training Coordinator to stop filling out the form to get fur
                        Have
    My Training Coordinator not used.
1   iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2                       on line form is hard to use & poorly
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
2   My Training Coordinator
1                       very
    My Training Coordinator cumbersome
4   My Training Coordinator
2                       I do not do this often enough, so each tim
1                       Needs to fit on one page instead of havin
    iLearn Help Desk (866-572-8663 or nrchelp@plateau.com)
5   NRC Help Desk (415-1234)
                                                                                                   In order of
                                                                                                   preference, where
                                                                                                   are you most likely
                                                                                                   to go for iLearn
                                                                                                   assistance? Please
                                                                                                   rank from (1) Most
                                                                                                   Likely to (5) Least
            Comments:             Comments:             Comments:            Comments:             Likely.NRC Help
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)        Needs better browser compatibility. I got through half a test and couldn't complete an item because it d

t submitted a Form SF 182 through iLEARN                                     Since iLEARN was implemented, I have
                                                        A couple of course completions have not been recorded. only taken online cours
                                                                             I wish having a a way that didn't show up for when in fact I
                                                        I've been wrongly noted forthere wascourse to beI notified if certain class schedules

                                                     Where's the beef? Or should I to navigate through the system. Need to include the
                                                                         Too hard ask, Where
                                  OMG! I need a walking cane and dog to navigate through this!!!are my course completion dates?

                                   Navigation          Have not noticed anyThe
                                                                             errors.
fusing. This function is very poorly designed.could be much more user friendly. ilearn training registration is unnecessarily confusing.
63 or nrchelp@plateau.com)
                                                        up.                 System keeps locking up.
                                   System keeps lockingCourses indiacte no shows even though email notifications went out from BC, Depu
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                                                                                  My Training Coordinator, iLearn Help Des
                                                                                                  NRC Help Desk (415 1234)iLearn Help De
63 or nrchelp@plateau.com)

 tor (415-2017)
                                  System is not intuitive. Would apprecviateThe system is not pop up windows for guidance. course in the
 used it yet, but hear from other people it is a confusing process.             some job aids of that intuitive; its hard to find a
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                               It takes a while for completion of some of the courses to be corrected or appear in


                                    is not intuitive on where cases the leanring
                                                         In many
ult to navigate and the 20 minuteIttime limit can be difficult. things are located. has not been captured.

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                                                            User ID is not a useful term for reminding us that you want ou
                                                        The info that came up in advance was not helpful. The info after completion was a
63 or nrchelp@plateau.com)
                                    Slow and confusing Courses I completed don't always show up outside of local office.
                                                                               Not very user people
              Outstanding help within our office from our HR staff. Difficult to get a hold offriendly.as completed until we call someone in H
 size is unreasonably small, and difficult to read.
              I have not asked for assistance.         I have not accessed my learning history in iLearn.
63 or nrchelp@plateau.com)
                                                                                  It's the form. The student should not have get to a system tha
 tions are non existent and the information is difficult to find in order to fill out idiotic to have yet another password to to do this. previou
                                   have every detail of the required inforelate couple of tries to get where Ithis function into use, rather th
                                                          Omissions can andI've had come back, the with was first lost.
                                                                                     to backloading when system need is put
rience has been that when I don'tChoices are not always intuitive likelytake aneed tolittle experience original infoto be. more experience w




63 or nrchelp@plateau.com)                            Completed courses are not always documented.Certificates ae not always documem
                                No                                          Too complicated. Inadequate help desk
            Office LNO not helpful clear instructions Been getting a "verification notice" repeatedly no help when asked how to complet

            HAven't tried.                            Occasional to get anything done. master the system.
                                                                           Still haven't Sometimes the sequence of activities is ended up
                                   A number of keystrokes needed issues with getting course completion certificates printed. I've not intuit
63 or nrchelp@plateau.com)




                                                         often of a course not it had already been done
 repeated requested for submit completion documentation courses are also captured automatically, and repeated requests of staff cause
                                  Basic searches consult with iLearn yields fully indication that anyone into iLearn. We on those courses w
                                                         The NRC has representatives. iLearn should not Itrulylooking for. still tasked shou
                                                                                list that includes the course am working are
            As an inspector, I have little time to for courses usually yet to a No incorporate all training isbe a complicated program. It with
63 or nrchelp@plateau.com)                               Some courses are still listed the annual I do not have the writes These them be
                                  Not easy to find courses. Specifically hard to find as open andtraining courses required.to close shouldeve
                                  Most useless piece ofItthe are good at blame game passing the buck to the agency's IT contractor
                                                           is software
            Absolutely useless and totally unfriendly. Theyalways such a hell to get the history of learning entered in the system i.e CSC
                                                          have performed several training courses. or no did not accurately reflect. This
                                                                                Information is of which
ion can not be added to the system fast enough to get Iapprovals and to take thetrainings for limitedILearmuse to my management as it do
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)        Overall, I can take or leave the entire ilearn system. It's a bit more user frienly than it was during the ini
                                                         information about a Too cumbersome to the the course. Evenhave to show want.
                                                                                 and was not given credit in the system. after what I my ce
                                  Unless I know all the I completed INFOSECcourse, I do not have find confidence thatIi'll find registration, I
                                                         Almost never correct. We constantly have to followup with people as to why they

                                                         not all requried training I have to take is in iLearn, such as annual access training.
 tor (415-2017)
                                                        More and half of that the "Back Button" doesn't work is very frustrating
                                   Courses are hard to locate, than the factthe time it doesnt record that I have completed a course.
 tor (415-2017)

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                 Again, get correct answers.               This system is that make it easy to nothing seems hard to It
            It seemed to take a while tonothing seems intuitive; items aren't given namesvery user unfriendly; understand; it'sintuitive.kn

                                   Again, it problems user friendly. You havecourses "missed."user can not It found, for search by for item
                                                         I have               a system is not I have received credit or 56 hour descrip
             Training staff voiced the sameis not very I voiced.had numerousThecourse number thatfriendly. beis difficult to searchcourses I

                                    Very hard           Course completion hit form does a supervisor I can
n screen do not fit and printing is awkward. to figure out where things are.is182or miss. Asnot fit the screen. not get a clear printout of a
             Tres bien              Swell               Good                  Nice

signitures are obtained, other paperwork is required to do the same things, ie much communications


                                                                           There are times when I can not search and find a particular co
                                  The system never works the classes to contact for help. course completion there is always have to ca
                                                        don't know who     The put on the
             Unless you are a training coordinator, you Halfproperly. are neverclasses are never available and list. Youalways a problem

                                                         Are grades not posted anymore?
63 or nrchelp@plateau.com)

 tor (415-2017)
63 or nrchelp@plateau.com)
                                                          There have been some examples where the system did not accurately record comp
            For managers it is difficult to find out the status of all staff when checking non completion of mandatory annual training. This
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
            never heard we could get assistance                                 that are computer based don't always show up should have
                                                          the required courses it is difficult to do external training. Supervisorsafter webe abl
63 or nrchelp@plateau.com)
 mes out too quickly and requires several attempts to finally get all of the information into the system.


                                                                              registration for internal courses is easier than trying to comple
             The NRC help desk and I learn help desk are very supportive. I was on vacation during the initial training and there were no
                                  On numerous occassions,above
                                                         See the completion was not maintained w/in the system properly.
             Within the regional offices there is no individual currently knowledgeable of the system in getting questions answered. Use o


tor (415-2017)
                                                         I have been trying to rectify several no show classes that I have still listed on my lea
63 or nrchelp@plateau.com)

                                                                               It would be nice if the sign in process to ilearn used the emplo


                                   am periodically at My issue is unrelatedOnce I what located and thewas actually attendance isthough
                                                         loss deal of follow uptofind have I need, course titles/tabs are not entirely intuitiv
                                                                                    ensure am my the course, the registration even shown
ly completed on external requestI in I Learn. It took aagreatfor where to go totoILearn. Ithat horrified that my coursepaid for,process is acc
           I am not in ilearn often so I'm not familiar with it.

                                   It to difficult finding things. It would be nice to view multiple screen at the same time.
                                                                                 Class friendly was changed from 3 full days to 1 1/2 days bac
                                   Hard to find what you want. Need a better userschedule search engine.
63 or nrchelp@plateau.com)
                               I took a course Securety Awareness course was extremely difficult use and in cases even conflict by us
as very cumbersome to use whenThe Informationin February 2009...information fields are difficult to to locate, could only be found with e
                                                   Sometimes ILearn does not automatically update the course completion for on line

                                   same                                      its usually ok
                                                         been waiting over a month for some
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                                                  It is not user friendly.
                                 The system is cumbersome and slow. on easy way to getthere isclasses you want thecall. Too bad HR
                                                       office coordinator tries course and to the no guarentee several system will pick
            No easy place to go to get assistance. TheYou complete an No lineto help but often she has to make thatexcept trial and error
                                                                            There should be a section for mandatory yearly training; possi
 tor (415-2017)
                                                                            1) For those of us who are the same for multiple courses it w
                                 It would be more useful to have offering dates as a viewing option in registeringwindows as the course in
                                 See 1 to use         half the time NOT Iuser friendly.
                                                                              think recorded. I suggest up stinks. Half the time I cannot fi
            Very few people know howabove it properly because ititisdoes not getthe way I learn is set deleting the program because it is

                                  it does not seem most complain hunt the system using it for a how to solve their problem.
                                                                              Even after
            If you ask, you usually find the answer,intuitive, a lot ofaboutand peck. without askingfew years, it does not seem intuitive
            I wasn't aware help for iLearn is offered other than through the office training coordinator.
                                  Drilling down takes I Icalled thecourse thatYou have complete main timetoo many layers to now shows u
                                                          had one NRC help desk for help with obtaining a report, exited, so it browse cour
                                                                                sub menus on the through that I since the for the seeme
            My problems have never been resolved. too much time, and theindicatedto navigateeach bar don't make senseproblemconten
63 or nrchelp@plateau.com)
                                                         On multiple occasions after completing a course and printing a certificate iLearn do

                                  It is difficult to find courses and cumbersome to register for them.

                                                    Several required annual training interface. didn't of putting in dates for a course,
                                                                         given for the first reset not entered
            I had get my password reset twice because the password I was Clunky usercourses areInsteadwork. as completed. I was requ


                                  it is very difficult to navigate.


63 or nrchelp@plateau.com)
                                                        We've been told use some button intuitive. Not all information is readily
                                                                                back course completion records in in loss of not accurate, r
                                  Information is difficult to locate. Can'tthatSystem is not on browswer, resultingiLearn are work. displayed

63 or nrchelp@plateau.com)
                                Very difficult iLearn every to Junk it. It is very
                                                      Difficult
            I need help from somebody to useto find things.time. print certificates. difficult navigate and not user friendly. Need signific

                                  Again, the site is not Horrible. CompletelyThe entire and cntact washave never nearly impossible. help i
                                                         of out in conventional Out training finding nformation is worked with a and site
                                                                              frustrating. Execrable. I is difficult, non intuitive, more
            This is probably the most annoying aspectlaidthe whole program. manner iLEarn interface god at helping me navigate the con

63 or nrchelp@plateau.com)        I believe mandatory training courses (i.e., INFOSEC Awareness, Computer Security, etc) that employees a
                                                                               taken the courses, the seperate printouts came manually set
                                                       After I had set &The courses were not set up properly, so I had toout all wrong

ess should be improved to coordinate approval with registration and funding so that we don't miss the deadline for taking the external cla
63 or nrchelp@plateau.com)
                                 The course menu they be
oving authorities should be easier to figue out who couldare.easier
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
nal training, the form does not have a save feature for the input. If you have to navigate away from the page, you lose everything you ha

63 or nrchelp@plateau.com)
                                 security courses were hard to verify
                                                     could
 bersome. no help system to indicate the expected entrys notfind if the trsining was completed by my branch members
                                                     have scrapped         not user friendly
                                 terrible system should beno idea if information is entered correctly too difficult a system
63 or nrchelp@plateau.com)




                                  Much worse than the previous system.

63 or nrchelp@plateau.com)


                                iLearn can be a little difficult to find courses that you do not know the name of.
63 or nrchelp@plateau.com)
                                I generally can find do courses. am a coordinator issues, but once theyrequored onback to me income
                                                       Agian I personally have had to fix immediately, the always to line course a so
            They are always helpful and even if they thenot knowI the answer/hownoand at least whena week have getfind a coursesfor tim
63 or nrchelp@plateau.com)
                                  The pages within the and navigation requires
                                                                             Registration should to accomplish a task.
            Our i learn training coordinator are clumsyOffice is very helpful. too many clicks also indicate how many times a year the c


                                                      It the registration (using $.)
                                                                             .
e not but it was frustrating when I inputted the cost of is not recording the hours.and it deleted all of the information




63 or nrchelp@plateau.com)

                                 Hard to find course critique, but was informed by training coordinatoridea. it iLearn. was not updated.
                                                      After to answer the Comment section is a great that Others should 182. A remin
                                                                            critique for 182 traing I noticed my history
             My trining coordinator does a good job, but hascompletingmany unnecessary questions regaridng was on the SFalso include it
                                 menus for on helpdesk to find required classes, get credit classes open for >45 minutes in exact for the c
                                                      Ridiculous that we have to leavefind for completed classes, and be notified when J
                                                                            Difficult to a program even
             Why do we need to waste time moving between pages/topics are sometimes not intuitive. with search unless order titles are

                                                                                still could emails not sure why I I am satisfied
                                                          keep getting course verificationbe more user friendly butkeep getting them
                                  Not easy of follow. Too complicated. Requires too
                                                           not not accurately capture courses taken. Terrible system.
                                                                                Terrible system.
ally easy to follow. Too many fields. Titles to fields areDoesintuitive. Terrible system.many mouse clicks. And much, much more. Terrible
                                  Not user friendly                             Not user cources taken
                                                          does not capture some on linefriendly and cumbersome passwork... should use net
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)

                                 It's not very easy to for comments on iLearn not veryrequested of and/or that you have been a has to s
                                                        While the report is accurate, again, it is difficult to read. There should be wait liste
                                                                              requested course to know which course you should be be
             Several months ago, there was a request determine if you haveIt'sthat wasaintuitivedate all the offices. To date, therewaysign


                                                       Often it takes several months for the course completion record to be udpated. I too
                                  when choosing the various authorizing officials.
 is cumbersome to use especiallyIt is not easy to get to your learning history.
 attempted this as I have only been here 4 weeks.      Can not print completion certificates due to system errors. Error unable to load or
                                                                               Difficulty identifying when and where courses are to be held
                                 The time and location of the training is confusing. All training lists New York, which is not relevant. Noti
63 or nrchelp@plateau.com)
                                                       This is terrible; failures to show completion; failure to print certificates; multiple re
63 or nrchelp@plateau.com)                             Training course completed July 31, 2009, was never reflected in my record.

                                  Not intuitive and various issues in does not recognize function.that you online courses.
                                                           constantly problematic. Also, the fact Also, the drop auto boxes are problem
                                                                                This search
that its a drop down and scroll and that is the only wayItto get to it isterms of the is fine. when I have takencannot downfill boxes is confusin


ure should have "saving" capability.                    Many, if not most, of our employees' completion of INFOSEC did not automatically
                                  It would be nice to have the list of coursesIt to take any external training. Can't thisto view atto betime,
                                                                               available presented differently and able be made one a lot
ueling to complete the SF 182 in iLearn, that it discourages you from wanting is too time consuming to register for a class in iLearn, espec

63 or nrchelp@plateau.com)                                                     Too often I have had classes cancelled at the last minute.


                                  the iLearn Help Desk, they I wantof take, All of the notes youto fillback 182,in "training speak" ratheris on
                                                         At least one me get logged findbut And get is fixare the process for just nor tha
                                                                              I can't in, NRC courses in a showing as completed, isn't the
            The one time I called Even if I know what course helpedtothe "mandatory" it. that doesn't nota stupidinformation the paperw
63 or nrchelp@plateau.com)                                course. print out bar was not accessible.
                                  Difficult to access theCould notNext page the certificate of completion.
63 or nrchelp@plateau.com)


63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)




            N/A                    N/A                    N/A                    N/A
63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)

ally get verification messages, even after I've completed the verification form. System is not very flexible for changes to class dates, locati

                                as
             as above, weak supportabove                                     System is unwieldy and requiring navigate. Very counter intu
                                                          Completed online courses often do not post, difficult tomanual intervention


tor (415-2017)

                                        is, complicated to find my own registrations and listed appropriately,the status on approvals. The only w
                                                             My information seemsdon't have way a checkto do next there
                                                                                    I to be to figure out what however of processes.
               Too often the answerToo"That's just the way iLearn does it." Frankly, iLearnais notto user friendly system. seems to ALWAYS
                                      It is not always clear where you need Also, I your next selection. external training yet at the trainings.
                                                                                    I have not idea that for Also when you look so I can not spea
               It would be very helpful to have a iLearn tutorial in system.to makehad no registeredyou needed to use for external content of
                                      There are a few and I can questions from my not been answered.
               I have reqested schedules for classes itemother not deletethat have learning plan and when I sign up for a class that I have to
                                      Cumbersome, not at Printing completiontypes of trainingnot at all intuitive, looks
                                                             all intuitive, to the certificates is not at all
                                                                                    Cumbersome, I
 ifficult to complete as it asks for too much information not relatedlooks and feels outdated.seek. easy or quick. and feels outdated.
ould be an easier way to change the date of a course other than going through the whole approval process. Sometimes your supervisor w
63 or nrchelp@plateau.com)
               I think it would be a great service if the correct location of the class and the individual that is in charge of that class was alway

                                  No reciprocal links exist on the site.
                                                         Struggled on how to "tough it out"!
             Seriously? Most folks I ask just shrugs their shoulders and sigh, correctly log off after printing. I wasn't sure if I did it correctly
                                                                               times our much more often than necessary. Is there really pe

                                  Non intuitive; wouldn't find stuff; difficult in discern whatid retrieve function doesn't work.
                                                         Not all there. often. Lousy. training is required.
            If it was designed better, assistancedifficult tobe need asAn item to theThe user plan, though completed, keeps appearing in th
ver used this application.

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                                Multiple courses are confusing


                                                                                 There are numerous classes that are never offered the catalo
list every class that is available off site and requires a SF 182 is pointless. The form works fine, but I would remove any class inand haven'
                                                                                 Might I had completed site refresher training.
                                                           Region II did not know that be useful to provide course descriptions in the registrat
63 or nrchelp@plateau.com)
oo long and to prone for errors.
                                                    The course information does not always get posted.
63 or nrchelp@plateau.com)
            What assistance    Extremely hard to find the classes that you are looking for even when you know the name and number
                               Not user friendly. Not clear on where to theshow when you have completed courses. You must go to th
                                                    iLearn the not always detailed information on courses.
            When we ask for help, don't ALWAYS assume it'sdoesuser not findsystem. The training coordinators could be a little more hel
63 or nrchelp@plateau.com)

                                   Non intuitive/not clear.                     Regsitering for SF 182 training is the worst. System times out/

 t used this feature                                     Does ilearn have a record of all training employees have taken since they came to w

                                                        have support document a nuclear medicine course in Houston did not show up a
m was tough for me to figure out without help. Maybe Thereawas a long time thatthat explains some of what that all means would be help
                                 It takes use. I don't need assistanceproblemsoverly cumnbersome tool I need a better tool.integrity wh
                                                          encountered using an printing out the completion certificate for the
            iLearn is too cumbersome to considerable Ieffort to find things in iLearn. It is so cumbersome that I don't use iLearn except mo
63 or nrchelp@plateau.com)                                                    This system is not user friendly.
63 or nrchelp@plateau.com)                              It took a while for one of my completed courses (INFOSEC, I think) to be credited as


                                                         The system will lose my training completion information, causing a search and find
                                                         Completion of training activities such as Information security training has not recor
                                   The system is this survey. My namestill too easyI register for abut the systemwelcome the opportunity sy
                                                          intuitive. It is is Richard Dudley, back on course and it isstill at times does of the tI
                                                                                 When is adequate the 12E16.           subsequently cancelled,
             I do not want to be anonymous on still notThe learning history printoutto hit NRR/DPR, O browserIand get booted out not reco
                                   Movement among pages is counter intuitive. for what can be placed like web application, but the page
                                                         coordinator for choices The application seems in the course However, even she se
             I was able to obtain help from my training The selection of the SF 182 external training requestaportion. completion column is


                                   Confusing and cumbersome! e mailed the training people at PDC who record is mail to someone who ev
                                                          It was I             It is it should have been to sent It e difficult of a 'outside' co
             Finding the help line was impossible. eventually more difficult thancumbersome and confusing. ancompletionto find the cours
                                   The entire interface and placement ofDesk, and they referred me to iLearn help. After elaving a message
                                                          Why or why do items to print out your difficult history in This to view it? If the
             The one time I tried to obtain help, I first went to the Helpyou hveis un intuitive and learinginto master. orderis an especially a

                                  always tells you administrator better, but Please make a LOT you AREthinktraining coordinator?! here
                                                       It's doing part of thisseveralto be thestill do not Ishow as "complete"who understan
                                                                               needs courses "Search" the the only one and must be e
             The iLearn help desk Oh my lord...theto contact your training coordinator. What ifeasier. area more specific i.e., "ClickNot ve
                                  Sometimes it is hard to find It took me that youfour times before that get the correct information so t
                                                       I frequently have at least are let them know
 ly had to use the SF 182 form once and it was very confusing.the courseto call PDC tolooking for. I couldmy course has not been recorde

63 or nrchelp@plateau.com)                               Took course and the system doesn't show it as complete even though I followed t
                                   Form isn't easy to nagivateathrough. Need to be able to save a form and return to it to complete.
63 or nrchelp@plateau.com)         The interface is not very user friendly in ilearn and could be enhanced significantly....
                                   Not as friendly to just browse. Sometimes it can be hard to find the course without the title.

             Haven't had to ask yet.

d; but not very obvious/clear                           slow                 very
                                   very good; but can still use some streamlining good; but can still use some streamlining

                                 The is not page should be visible.
 to complete because the entire page entire shown on our monitor. We often finish to be told that certain items were not completed. It i
            Didn't use.                                                     Overall, has lots of little nuances that make it that make it a li
                                 Copy of previous comment: Overall, the software the software has lots of little nuancesa little inconven
                                                     I'm not sure how timely it should be updated, but I would expect it to be less than a
                                 Navigating the menus is not as intuitive as it looks.
                                                     Sometimes there coupling be course letter designation courses offered outside th
                                 Suggest that consideration be made to appear tothe delays in entry of data forwith the categories in iLea
            The NRO poc is somethings hard to get in touch with. There needs to be a way to get others trained in iLearn, especially whe

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                                                               I was somewhat disappointed that I had to wait until I could si
                                    line, I sign in, I have not help desk number handy. my that I am required to take, not readily either h
                                                                               Concerning
             When sought help onWhenzero satisfaction. Noreadily found the list of courses required on line training: not smooth found c
                                  It is difficult a locate completion. you are looking almost 8 months before it showed completion and th
                                                            the courses There seems to be they are person to in the resolve iLearn issues. N
             It took months of haggling to get tocourse For one course I took, it was for no centralnot always call to category you think they
                                   local HR regarding it hard to view some training videos
             When contacting theDesktop size makesiLearn issues, my questions were promptly answered.
                                  When you use the normal back button, the page does not refresh properly.




                                   The "next" buttons were how inconveniently was difficult at first. It be gotten better, now that to us
             As a contractor, getting the information aboutoftento access iLearnlocated, and seemed tohas the only way to navigatethethe

                                   Finding a that the form is not easy to fill out
 min for iLearn and hear a lot of complaintsclass by number is not easy to complete.


                                                                             The message that told me that I had to do the training did not
                                  One of Can never get based often losesfor information from numbers listed. I have cancelled no notice
                                                       System platforms information navigate through. Classes get ever experienced.
                                                                              navigation and ease of navigation
             Who is responsible for this? the worst Webaccurate or detailedDifficult to and completion data. Very disturbing especially wa
                                                                             iLearn would better derve staff if all required trining was auto
                                  Not being able to navigate BACK <= is a significant issue.

63 or nrchelp@plateau.com)
                                                                          The language but she has always responded quickly and comp
            I have only required/obtained assistance from the NSIR Training Coordinator,on the emails is somewhat confusing. Especially

                                    Courses are not fill itI'm a Can't do a report to find a Example,class done by of '08 Security history. can r
                                                             in working with iLearn to get IT security NSIR's Information into my course list
do, can't start and save in case I need more info tolisted out. manner that makes sense. course I took in the fall those in my office so I isTher
 tor (415-2017)
                                    sone courses are hard to find

                                   it is very difficult to arounda course that waslike theshould be found out that the CFO personnel re appr
                                                            I took and get to find fully one above where I was programmed in get approv
                                                                                 workflow
             We have been consistently given the run figure out whereanswersthingsapproved. I automatically told to re enter, to avoid iss
                                   my technical assistant. friendly with one exception... staff that not all the with one exception... registeri
                                                            It                   iLearn my navigating the site to register for external training
             I get assistance from iLearn is relatively user is my understanding from is relatively user friendly annual refresher training show

63 or nrchelp@plateau.com)
                                   It is almost impossible to locate courses you know you want to take in order to sign up for them.

                                                        There is a to #1 and Difficult to navigate; e mail called PDC to are confusing. Proc
                                                                             #3 in my
            There is no ease of obtaining assistance; please referno show entryabove. learning history. Iconfirmations cancel the course on
                                 It is end difficult to find commonleaving the not know their to them. to receive a title. There are also
                                                        It is courses one does real hassle of it registration simply works, but there are se
                                                                             For the online course and fail
            The training coordinatorsoftenup fencing iLearn issues, ifto complete anmajority ofexact number or course completion mark.
63 or nrchelp@plateau.com)                                                   sometimes does not record at end of session to print certifica
                                                                             site is difficult to navigate and find what you are looking for




63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                             for most users, limit the choices to what
                                                                              None
                                   Big page not needed Printing certificates should be that hard. is needed.
 tor (415-2017)
                                  Why is it necessary to logsystem is, in mysysteman individual is loggedbrouse the course catalog? I woul
            The ILearn help system is adequate.                                Once before being able
                                                        The into the ILearn experience, accurate. to into the system the registration p
63 or nrchelp@plateau.com)                                                     The site doesn't do a very good job of showing what training h
                                  has iLearn system is Some completed courses never system in iLearn. Some on line are useless and co
                                                                                Some courses are nearly impossible to find.
            The iLearn help desk The been very useful.not intuitively design.The iLearn appearssends out messages that courses have to be
                                  Navigation in iLearn is generally can The System generated emailsclearly organized; completed in theca
                                                        My learning history iscatalog of courses is problem with I have some topic level s
                                                                                complete and captures have unclear system quickly.
            iLearn help staff are usually friendly and helpful, and Ipoor.usually resolve a technicalnotthe coursesthesubject lines and provid
                                                                               date.
                                                        It is not always up to We should be able to search for different courses using the co




63 or nrchelp@plateau.com)

                                                         Sometimes it takes a long time for compeleted courses to appear as completed.
                                   The disp[lays of information available a system which with them onthe user has a familiarity More than
                                                         Well, how it needfulk to consult cannot and slow to respond.desireable or useful f
                                                                              System friendly. Unless a mmore than
             Regional staf is helpful. However, the system makes about are not useris awkward talk with its own components? with the sys
                                                                              iLearn can be certificates and getting the correct completions
                                                         I have had some problems printing a challenge to engotiate. I was on Leave of Abse

                                    problem, I've had to only course that required so long, I have2009 site things on my
                                                            figure out the answer show
                                                                                 been classes. the I've place
              every time I've had a clunky. It's difficult to find supposedlydidn'tmyself up wasWhenno idea access training lesson plan, I can'
63 or nrchelp@plateau.com)                                                       not real user friendly
                                    be entered in this form. I need to we cannot page in ordertime to update the status to to finish it later
                                                            Sometimes the sytem takes too much of the form in case I believe the navigation
a lot of information that needs to If I hit the "Back" button, However,refresh the save the draft to see the contents.we have"training comple

                               ease of navigation does not always computeralways resultalways resulted prompt response for of syste
                                                    completion it does not the course in a be found at for the registration
s been experience where input was added at the system, however,of guarantee courses hascouldconfirmationan instant notice. thecours

                                                         There seem to be recurring problems with iLearn recording completion of courses
63 or nrchelp@plateau.com)
                                                                                i did not receive any training on registration in iLearn.
                                   not a very user friendly system. trying to find courses in the library is not very useful. ultimately i just en


                                  I wasn't able to get back to as of yet.      I have only registered
             I have not required assistance with iLearn issues a main menus of courses very easily. for one or two courses, but have had no
                                                         iLearn will sometimes email you
             It depends who you call. Sometimes the iLearn help desk doesn't answer. after a class has started and if you don't immediat
63 or nrchelp@plateau.com)
                                  Way too long responce time (I am at a reactor site).
                                                         When I complete courses, many times the courses do not appear until I speak with
                                  The navigation is confusing.I If feel of thefrom I am told easy, itI is the course the (3) but goes(3) indicate
                                                         When complete a Registration is to verify findingstates a then it that assistanc
                                                                               software. Therefore never it the class which is the real loop
             The issues I have with iLearn is the functionality andyou selectcoursethe catalog 'Computers' called and help desk forinto a chal
for error correction one item at a time instead of showing fields you did not complete.

                                  Use of the "back" button to return to a previous page is not user friendly. Using the "back" button from
ons for the form should be contained in the box that is being completed, rather than in a seperate file.
                                  old training system had a way worse. Notneed eTravel identify mandatory training.athe system but I can
                                                                               that menu is great. For example, I am supervisor is also n
             compared to other NRC systems (eTravel), iLearn is to find courses byway to tree, which was easier sometimes.
             Of all the crap we have to deal with, this is positively the WORST. Item 6 below, none apply I go to co workers (younger one
                                                          Too many emails go out concerning completion of course, I always do it myself, but
 r know if the course has been paid for without calling the vendor. Unsure of who should register for the the courses.

                                                     Some to be do not show up in (if not also history as a timely fashion.And some n
                                                                             is difficult Fields impossible) in supervisor to obtain when
 inputing information has many fields where the informationcourseprovidedItis unclear.the learning do not display all the informationinforo
                                                                           do not log on frequently. I made is no automatic way to test
             Getting a new password or being locked out is a problem if youPrerequisites are a problem, thereone password request, and

orks okay but the process of getting approval for classes is quite lengthy
                                 It's a pain           Not consistant      It's a pain
 tor (415-2017)
 used this feature yet.
                                 Whenever I try to take a mandatory on line course, it is never clear how to access it. When I go to the w
                                                                                 It's too
                                   It's very confusing, I don't like the current system.hard to find the courses I need to take.
             who do we ask?        hard to use                                   many have no offerings
                                                           keep getting emails asking for "verification"?




                                 Counter intuitive andTalk about confusing.Complicated to sayis not the same hard to find the The e mai
                                                       confusing. For example: "back" option the least. Very
                                                                            The e mails ...
             My training coordinator doesn't know much more than I do. Learn as you goare completely illogic.as the webpage. courses.




                                  There are no overall instructions for what The lack of clear instructions with your timesheet, but I know
                                                         this has              is where, over the older status on
            Luckily I am in OIS and access to iLearn experts. been an improvement everything is hit or miss.definitions did not help.
                                  Difficult to find courses in iLearn unless you have the course ID number.
                                                         Some of the information occasion requested assistance from courses are the us
            The office training coordinator is very helpful. However on the oneconvertedI is inaccurate. When online the helpdeskcomple
63 or nrchelp@plateau.com)        It is hard to remember to use the iLearn back button.

                                   Much better than before.                      If branch chief is out, can't get registered for class. Also, when

                                  phone issue:1, If I am already in the NRC intranet system, will do need to use desk or user ID and pas
             The iLearn help desk Biggestnumber is not readily apparent on the iLearn site. I whycall Ithe NRC help another my training coo
                                                       A course I took on site at Region III the second week of September can search com
                                  You have to know almost exactly what you want to find something in the schedule. Youis not in my for a
                                                                             It was extremely difficult to fill out the screen with the training


ou out if you do not fill the form in 20 minutes.

63 or nrchelp@plateau.com)
            See comment in Item 1                                        I twice attempted to register for the Secretarial Qualification P
                                most user unfriendly never updated       no training available
            promised that courses would be entered manually timely, but didn't happen

                                                                           the information requested allowed to add
application documentation requirement be simplified. It seems that a lot ofAll staff members should beare not needed. or drop courses as


                                  Difficult to find courses
             Staff recieved only minimal training on the use of iLearn
                                                         does not print needed certificates, who actually wanted to help with issues? Repla
                                                                             this is a difficult system that was not indicate implementation
                                  difficult to navigate, what happened to the training staffdoes not automaticallyready forrequired trainin

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                  1) On the opening page, I wouldout of threeaPDC courses thaticon not indicated "complete."always need
            No particular issues come to mind.                             I "Learning Plan" course and get through the
                                                      I have one appreciatecan usually find myhas rather than a hyperlink; Iregistration p




tor (415-2017)
                                                          The online training classes as well 1 most classroom training have been
here is some sort of difficulty while filling out the form. I haven't filled one out for aboutas year, so I can't recall specific issues. input prop
                                                                               have not automatically to find the course Learning History, re
                                                           Some online courses It is sometimes difficult been added to my I'm looking for per
                                                           has lost
                                    not very logical or intuitive completion records, forcing me to repeat on line courses


                                       not user only user The routine annual training requirements never appear as required training, and af
            My training coordinator is thefriendly friendly part of iLearn. not user friendly
                                       Confusing                                It's unclear whether you have been verified for training. by st
            Have had to learn procedures on my own. The system was rolled out before trng coordinators were provided with step Not s
                                                                                There is no way in the system for priority to be given to region
                                       System with the system never get outsidemy navigation process. it mywhen registering for training.
                                                             Can confuse me withSystem rarely works properly history file.
                                                                                  courses listed properly
            Often told there is a problemnavigations oftenand there's nothing anyone can do about in until it's fixed in the programming.
                                       Browsing of Might want to consider just having user friendly... Difficult to understand where data coll
 eas are small.. Difficult to fill in information...the catalog could be improved.. Not a simplified question and answer step by step the train
63 or nrchelp@plateau.com)


                                                                                 Very unorganized and in ability to print certificates.
                                                           Accurate in showing courses. In consistencytimely process. No indication given as to
                                                                                 Some of my colleagues have reported problems
                                    I have found it difficult to find courses without knowing in advance what I am looking for. with logging i
63 or nrchelp@plateau.com)
            Would like better reporting mechanisms, make it easier for each office to provide metrics, breakdown metrics by division, etc
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
            I have ordered CD's, videos at least three times and usually do not receive them for months after ordering. Something needs




63 or nrchelp@plateau.com)          See above.                                      Confusing, hard to tell if the system has accepted your registra
                                    It's cumbersome effective. between pages as SF 187 is not intuitive. Also, approval start over.not not th
                                                            My course completion has been accurate. dropped and has to they tell
                                                                                    The one of an effort
             The iLearn helpdesk personnel are notnavigating The do not make much is frequentlyto assist. Frequently,process isus it clear.
                                                            as far I I can tell, things I've looked there. for a class yet.
                                                                                    I haven't had in register
                                    I find it hard to find classes;assearch by name, are going tothrough catalog; looked on calender seems lik
63 or nrchelp@plateau.com)
                                                            Interim status between iLearn. Secondary approvers and above training group en
                                                                                    First issue: when is complete and when has no current offeri
ke this could be improved as it is doesn't flow as smoothly as the other parts ofwhen the classyou request a class thattheshould be part of y
                                                            Have taken several courses and completion credit was not provided. Retook with c

                                                         Never complete         anything blind
                                    everything has to be done just right to getToo manydone. alleys.
                                                                               I like the supervisory approval features
                                    Search function is weak it will return a course if you do not know the exact title. and the learning histor
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                                  Several training programssearch and catalogue features make it difficult to find som
                                                                                  The do not show
                                  I find it difficult to find the screen I need for certain actions. up and have to be manually entered requiri
                                  The iLearn website is Ione of theunable to printsites I've encountered. A much better summary ofremain
                                                              am often least intuitive difficult to find suspend training and complete the steps
                                                                                  It is attempted of specific class. The
            Assistance varies. One time I was half through a required course anda hard copy to acourse completion.guidance provided for r
                                  It can be hard to separate the she that thereable to help me, but with out how to registerI don't thinkha
                                                            I have heard is usually sometimes hard to don't think it's fair Also, to always I
                                                                                   upcoming dates and the ones that just have a description.
            I usually have to go to the training coordinator and classes withIt'shave been problemsIfigurethis function. for herfor a class an
63 or nrchelp@plateau.com)        Can't hit back button. Sometimes courses are hard to find.
                                                            The system does not always record completion and it has to be manually entered.




                                                          On line courses generally update immediately, which is good. Live courses do not u
                                                                               its work that quickly find the
                                                          doesn't show all course difficult toI've completed courses I need
63 or nrchelp@plateau.com)
                                      the responder program...you mustunder external are several options...and that canto a the training p
                                                           Courses taken know the exact terminology to take a long time find validated,
            If I call for assistance,Not an intuitiveis usually helpful. Sometimes therevendors seemof the course title tobebe nuisance. eve
63 or nrchelp@plateau.com)
                                    one helps there is little if any effective assistance
                                                        Very dissatisfied also the menus have misleading or dichotomous terms hard t
                                                                                Very dissatisfied e.g., harder to find the courses than
            no one knows and novery dissatisfied hard to navigate som eofcannot edit well much if I couldn't take the course, it's before
63 or nrchelp@plateau.com)
                                  I have never to help.If I can check that to course was completed and that this system. were attended,
                                                                                 can't tell you how much I HATE all sesstions Every time I hav
            I was always able to find someoneexperienced EASE in tryingtheInavigate through this system. I always have to request help fw

                                                          I am a training coordinator and fornot user after an and the navigation terminolog
                                                                                The iLearn is my management
                                    I am a training coordinator and I have to run reports many timesfriendly. employee completes a training

63 or nrchelp@plateau.com)                                Completed items are not listed in a timely manner. Sometimes, months go by befo

                                   Too convoluted.      If training is entered in error, I totally do remains in system. It appears to take a
             Dissatisfied due to problems or issues with iLearn were never resolved. the training not like thishistory and cannot be removes


                                One of has been reasonablycompletion updates sometimes cancelled linked to web browser, but is int
                                                      Course acceptable. into system. "Back" right there; to date(s) of actual not we
            For the few times used, helpmultiple "unique" passwords to logClassessometimes arekey not closeother times they aretraining
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                                      Past issues regarding certificate printing should be resolved.
                                GUI interface could be a little easier to navigate.

                               not intuitive at all
ms on the form did not make sense, once again this is not intuitive




tor (415-2017)

                                 The than with the paper system that it is Inot readily apparent how one should time consuming.
                                                                             find it This paperless system to access various courses
tration in ilearn is more cumbersome system is not user friendly inused previously. difficult to know whereis morenavigate around it. and o

             see answer to item 3                    I attended 2 1 day courses paid for by the Department of Homeland Security back i
                                                                          The message from i learn about location of the course can be
                                 needs to be majorcan't find
                                                      change              When
             Same as above, thereWorst systemaI've ever used. anything easily opening ilearn the information appears in small fonts, t




63 or nrchelp@plateau.com)




63 or nrchelp@plateau.com)


63 or nrchelp@plateau.com)

                                                                                    For internal course registration, the process is very clear user
               For required online training (Infosec, Computer Security Awareness), it has become overly burdensome to generate nonand c
                                       The user interface is counterintuitive. history are not fully populated with when requesting
                                                              Errors in entry of the have never received
                                                                                    I same information.
82 is difficult to use, difficult to navigate, and requires repetitivelearning Reportscannot be fixed. a response available data. a course sc
                                       Navigation within Ilearn is not user the confirm the information within Ilearn. registration is confusing.
                                                               have not tried to form
                                                                                    Information is not
as able to identify where to get the SF 182 the processIof completingfriendly. was just a pain.easily loctaed andThe system is not easy to
                                                              On line courses are added should No experiencename. Not clear if plan.
                                                                                    Difficult to load supervisor's with external coursses.
                                       Courses difficult to locatae. Manditory courses quickly.automtically populate the learningyou have actua
 d training at USD issued the email when prompted to do so upon completion of the course. I verified I attended training and the dates, y
63 or nrchelp@plateau.com)                                    Not all courses show up automatically.
                                       It can in the process to things at time ... especially if they are in a submenu. In to forget about it if they
 ess requires your supervisor and othersbe difficult to find take the time to go into iLearn. It is really easy for themsome cases things might
user friendly.                                          Sometimes it does not automatically notify the authority (Trainign coordinator)that

63 or nrchelp@plateau.com)

                                                       Recently, when I took training requirements.
                                                                           What is this question trying to say?
                                  I have used iLearn only for a few mandated the Personally Identifiable Information course, iLearn wouldn
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)


                                     Could use more respond to issues. There should be a FAQ listing of
             The helpdesk takes too much time to object oriented navigation tools or nested labeling...all the basic and or intermediate pro
                                     There is no intuitive navigation in iLearn. Itsince it to bewhat you mean by seen of an iLearn Help Desk be
                                                           For past information,I don't know re designed have registration.itIs logging into
                                                                                    needs grabbed the incorrect information that needs to (8
             I have been 0% Successful in obtaining assistance with ilearn issues. This is the first that I to reflect What isfromitHRMS, iLearn
                                      a number of comments on iLearn to the training organization. I never heard a word hard
                                                                                  The
             I previously providedIt is hard to find information on the system. system is simply not user friendly. It isback. to use.
nds certifying official and I get a lot of complaints from trainees. They find the system to be very user "unfriendly." I myself don't like the
                                                                                  Hard to get through the sign on process. Even with all the req

63 or nrchelp@plateau.com)                             Accuracy of course completion information depends on the individual (Admin User
                                 on hold too long, just always have to can't out you.
            The helpline has you As an administrator, I to tell you they figurehelp by trial and error what reports I need to run.

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)                              I have not been credited for any of the courses I took at the region. Some were via


63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)

 tor (415-2017)


 tor (415-2017)




                                  Explorer care doesn't work. If few will loss finishedtrainings that I'mShould have a warning on that.
                                                                             Quite few and I don't see interested
             The training coordinator takes'Back'of this.There are aused,courses I allaentered information. them listed. in, doesn't have detai

                                                          Messages you are currently required to take.
                                  It's difficult to find what classesare too cryptic to tell what you are supposed to do as far as certifying co


                                                         All training do not get recorded in to purpose
                                  some questions and answers chocies are not applicablehistoty
                                                         Had to has done an excellent job when to do this the first time. Not as user friendl
             Our training coordinator for DIRS Bill Cartwright contact my training coordinator I requested assistance from him.
                                                         Course completion not accurate. Several times I completed courses, printed my co
                                  Very difficult to find what I'm looking for. Not user friendly. Takes several attempts to navegate correct
             I find iLearn so difficult to use that I feel it inhibits my wanting to pursue training, either internal or external. It is difficult to fi
 63 or nrchelp@plateau.com)
 63 or nrchelp@plateau.com)                                   Course completion dates and pause and resume not match. Certificates often do n
                                     Difficult to find courses assigned to me. Difficult to certificate dates docourses.

                                                           should be link directly all the courses from our completed, and time zone to fi
                                                                                showing      course you with the city for the then the option
 ctions for use of how to fill out all the information on the form inaiLearn, have to go to an email timeshaveHR staff to understand howis con
 63 or nrchelp@plateau.com)                                Annual training should automatically be added to my learning plan. Also, when I ha
                                     Should have all to information and details needed that are full, there the form a way of relying on a
                                                                                For courses
 s difficult to understand, the form shouldbe easier thefind history of attended courses to accurately fill out should beinsteadto let someone
                                                                                You would think that if there is a course that is required that it

 63 or nrchelp@plateau.com)                                                         taken do not appear...not even all of not currently have
                                                            All of the classes I've It's hard to search for classes that do the ilearn ones. a date

                                     am able to help atI with issues searches. have had littleor searching for items.
                                                            understand there have been some difficulty with online training accessed from iL
                                                                                 I
              Someone has always Ibeengetting betterme performing like resetting password issues with printing completion certificates and
                                                           Course completions are not from ilearn is ofteneasy to view training requests, cour
                                                                                 Altho is convenient and an issue.
              My office rep is very helpful and patient. The timeliness of responsesitalways captured and reflected even after I verify ait is n
                                    should be able to search catalog without logging in...expandable/collapsable menu system should be cha
 63 or nrchelp@plateau.com)
  used this feature yet                                    System doesn't track Sooner completions accurately.
                                                                                  course or later, I generally succeed in getting registered
                                    Rather difficult to find the information I need
 63 or nrchelp@plateau.com)

                                                                                 There should straight to show the way we signing up for tra
                                  It is very slow to navigate and searching for classes isn't be a wayforward...priority whennavigated 2.5 yrs
                                                           This updated to sometimes the online courses
                                                                                 user friendly is hard to follow. Also, the times are complex to
 shouldn't be just an image of the paper form. It should be is okay, but be a The interface digital form. that take me out of the iLearn syste
             I got this message: Delivery has failed to these recipients or distribution lists:nrchelp@plateu.comAn error occurred while try
                                  I                        There are site. Granted, I'm not on won't everthis question is referring to. even aft
                                                                                 I courses that it terribly pop but when I completed,
m just does not make logical sense.t just really isn't a user friendlyat least two don't understand what often up that I've am, I can never seem

                                 trying going back to asome courses need to be manually entered into iLearn youHR staff to allow you to a
  kicked out of SF182 forms several times               previous page is sometimes not allowed and requires by to log back in

                                Finding a course requires to muchhad problems with my the course or the course number
                                                      It has been I detailed knowledge of completionup Division training coordinator ha
                                                                            My name have not shown
            The help desk was not very helpful, particularly when hit and miss with course password. Ouron the registration list for a few
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)      Clumsy.                                     Clumsy. mandatory Security training for contractors.
                                                      Missing completion records ofNon intuitive.
eeded information should be ready before you start your training, otherwise you may have to start all over.
63 or nrchelp@plateau.com)
                                                                            Use course numbers along with course names to avoid
                                                      I make paper copies of certificates because I don't trust the data retention. abiguit
            Nobody seems to know anything. We can not get proper answers from anybody




                                                                          It's worked several times for me of the not work for my didn
em didn't allow me to save info part way through and timed out several times while I was trying to get some but didinformation that Imost
63 or nrchelp@plateau.com)




 tor (415-2017)
                                                        System does not recognize when the Information Security Awareness course has be
                                   Cannot see entire screen, specifically the navigation buttons on the bottom of the screen in the Informa

63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)
 tor (415-2017)
                                   See #1 above                                The interface is clunky and difficult to navigate. You have to g
63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
mbersome to me
                                                          I've been been more than once way through or ask a colleague.
            I did not know assistance was available. I've usuallyasked able to work my to confirm completion of a course I had thought I h
                                    to not certificates of completion.
            It is not obvious how It's printalways logical where to find things.
            E Mail to John Ricci : I found that I mistakenly registered the "Accident Progression Analysis" course scheduled for April May 2

                                                          me check the box for notificatios if items have Enviornment and did back in April
o into ILearn I don't know the status. Also, it won't letit still shows that I haven't taken NRC&amp; It's been added to myItraining plan. I c




63 or nrchelp@plateau.com)                               Yet another unsuccessful in finding courses of interest.
                                   Search capabilities are frequentlystovepipe application, unconnected to the training records in HRMS.




63 or nrchelp@plateau.com)
                                   The navigation is coordinator, and takes a like eventime toilearn never seems like her requests.are ne
                                                         Often times, when you are searching for a course for a class; andbut courses you d
                                                                                The actual if I do get process is sufficient, sometimes
            I rarely can get in touch with our travelalright; although it it seemsvery long registration credit it responds toyou have to be very

                                Can not filled out by the user
 plcated form, many of the spaces areeasily be more user friendly              Many courses have no schedule, hard to find courses
63 or nrchelp@plateau.com)


                                   Navigation is not intuitive around the ilearn system. Use of the IE back butten often results in a page los

                                                        Several of my staff NMSS/HLWRS had complaints about not recording their comple
63 or nrchelp@plateau.com)                               luck trying to "drill down" course completions ported into iLearn.
                                   I have had almost no I'm very pleased pre iLearnhierarchical navigation links to find desired courses. Only
63 or nrchelp@plateau.com)

                                Navigation is not
            Haven't needed to request assistance. as intuitive to me as I often experience at other sites.
63 or nrchelp@plateau.com)
                                Difficulty locating training. Search feature not robust
2 is not logically designed.                             Completed courses were not show up as complete!

                                 It a helpline available. that if you hit the browser's pulled stuff in from the very longtracking system.
                                                       It                      well and back button that you get kicked and the bouncing
            I didn't know there wasshould be more cleartracks things prettyThe form for outside training was previousout ofkept system.
63 or nrchelp@plateau.com)

63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                Again, the terminology you to theis to thingsand sometimes know short what to your question unclea
                                                       Sometimes it phone Considering I am not is not. very counter intuitive and or that
                                                                             by and describe features is
            Usually when you call the person tries to getusedoff point accuratesaying they dontiteven the answer is meant by "training reg
63 or nrchelp@plateau.com)
            Provide the contractor "help desk" telephone number and e mail address on the iLearn home page (if they aren't there alread
63 or nrchelp@plateau.com)
                                                       Not all course end the my Learning History unlessoptions are toCoordinator adds
                                                                            Registration information only the Learning add the course t
                                Why can't you register for a coursesusingup insearch function?! Theis sometimes incorrect. Course instru
                                Again no training. Kindseems like do whateveraI littlefigure out. than the forms. No training has been pr
            We can get assistance?                                          It is can is tougher
                                                       It of able to the annual training tough to follow it should be because some people

                                   iLearn is difficult to navigate.
             It was hard to reach the iLearn help desk. It is difficult to view what courses have been completed and not completed.

                                 appearss to have useless repetitive steps to confirm approval of training
             The big shortcoming with iLearn is that supervisors can't track the status of registrations by their folks. While it is a pretty go

                                  Without link on the welcome pagenot intuitivephone number to call!!! a May instructions aren't on how
                                                         navigation is give me a orget trying to "verify" These 2009 course for which I ha
                                                                             I didn't user friendly.
             (1) When you click the "Help" the training,Since September 2009, I've beenany training or know who to ask for traininghelpful

                                  Classes are hard to the system.as I no Fix System is cumbersome the system.
                                                         Can't say,             the functionality or
             Don't ask for any help, as I no longer usefind in the catalog. longer use the system. canto navigate. Required fields are not cle

63 or nrchelp@plateau.com)

                                                           work function than and find that most need.
                                It is easier to use the Isearchthrough CITRIXto find a course youof the time, my course completion is not r
                                The software doesnt If you attemptbuttonThe thedo not complete you use it very well, I iLearn as comple
            Always a quick and helpful response                                 on catalog search doesnt search by accident (sometimes the
                                                         like the 'back' a course but top toolbar.... if it, it still shows up in have had times w
63 or nrchelp@plateau.com)
                                I to scheduled the system difficult case needed learned to fromexternal training is cumbersome. find
                                                                               The form to sign up for scheduled training. I was experience
            I had to make changesinitially found training, and in one to navigate. Ito withdrawnavigate the system by personalable to How




63 or nrchelp@plateau.com)
            Very helpful


                                                          No all my
                                   Diffucult to find trng courses. completed courses are in iLearn.

                                   If you for the one person in my division mentioned find it. used Plateau helpgood For internal courses,
                                                        Recording looking for, you remains cumbersome and arcane. luck.wasted enormn
                                                                             SF182 spotty. Sometimes it works once and
             There's no real help excpet know exactly what you'reof comnpletion iscanabove. I If you're not sure,and sometimes it doesn't.




                                  It completed forms. The may it is set up now is annoying.
be better if you could save partiallyis often time consuming to find courses, as they are not very searchable.
63 or nrchelp@plateau.com)

                                    It is extremely difficult tothe most part, the and findentry boxes. My Division camehadwith an instructio
                                                           For navigate in iLearn certain classes that am looking for. up a problem in the
 is confushing, and it's not clear to me what type of information to include in course completion is Iaccurate, but I'veMandatory training fo
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
            I don't even try.                                                  about the worst Registration is useless if this ridiculous syste
                                                         See #1 above. This isiLearn is garbage.electronic system (of many very bad ones) th
63 or nrchelp@plateau.com)

                                                                                  emails with instructions yet another password...For training
             i don't have a comment about assistance but we get numerousto get inti ilearn we need on how to access new required trainr
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                   Navigation is not intuitive. great. up using the search feature mostthe approval processneed.becomes cu
                                                          I feel I end           Registration is okay, its often to find what I that
             After finding the right contact point, the help is that this is accurate.
63 or nrchelp@plateau.com)
                                   it is very easy for me to get kicked out of iLearn and have to start over.
or withdrawal from course after getting approval is not apparent i.e., you have to click on "verify" to open the form and then say that co
derstand it's use or coordination with iLearn.            Tracking and maintaining history of completed courses seems to be a big challenge


                                Menus are not are very Required trainingothers with the to find. training twice to get be improving.
                                                      Frequent bugs. I andManuallydifficult through routing is cumbersome. Generate
                                                                             is often entering approval
             The people immediately responsibleintuitive. helpful, but the problemshave gonesystem itself do not appear to it to acknowle
                                                                            In the old system the course description would state if there w

63 or nrchelp@plateau.com)
                               have been called in to answer my questionstraining is entered into iLearn as
                                                      It in a user nice if the have
            the NRC people who Topics are not groupedwould be friendly manner been very knowledgable I complete it. What's the pu
63 or nrchelp@plateau.com)
                                                      Several mandatory courses related to at resident sites is slow.
                               System response at resident sites is slow. System response computer security that have to be taken do n
                               The end user should not be expected to enter any data beyond the course name, number, dates, and loc
            Poor system.                              Sometime you site. About as difficult
                               Difficult to find your way around thecan't print a certificate. as the previous version of the learning/traini


                                 I have a The systems keeps sending me reminders and I'm not sure what to do.
ifficult when a course has been cancelled.hard time finding what I am looking for.


                                                                                Messages are unclear hard to tell if you're actually registered
             Can't get help when needed from the helpdesk and messages left with the NRC Systems Adminstrator are slow to be returned
                                                          I completed the course the it was never connected, and
             My colleagues are more help than the iLearn folks. Thus, none of and items in 6 below is relevant. would not allow me to prin
63 or nrchelp@plateau.com)
                                    to go in what field itit worksbe a big the if there wasn't registered as completed, and you could call c
                                                            would had one course that
ure what information is supposedIt's pretty clunky but I've only most ofhelp time. was some kind of help support whereone phone just to
             It is not an acceptable response to be told in response to a system failure to record course completion, "well, you'll need to d
                                   We post videotapes of training conducted at difficult to find course I Learn. and sign up forms.
                                                                                It is the form.
             It should be quite easy toshould not have to scroll over to completeNRC headquarters intocatalogs Nothing comes easy with I
             see 3) above                                 I've been trying to and course entered since July. 4 months
                                                                                User unfriedly, hard to find                 it isn't in yet. sca
                                   User unfriedly, hard to find information get ainformation is scattered. information and information isIt w
                                                          there seems to be more problems recording completion of the required courses th
                                                          Course completion records are not accurate (i.e. Course 972)
est for confirmation of course completion desciption by the supervisor is not clearly worded and therefore causes confusion regarding th
63 or nrchelp@plateau.com)
                                   It is not easy to navigate in iLearn. Unless you know exactly what you are looking for, most likely you fin
                                   Very difficult to search for classes. All mandatory training should be accessed from one location.


63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                                        There have been on more than one
                                                                              Entirely too complicated i've completed for any class, let alo
                                 There is no "ease" with navigating through this system. occassion to get registeredthe course, received
                                 Very disatisfied with all of iLearn, except the SF 182.
             What assistance? I'm verydifficult to find anything in iLearn. even something as common as Site Access Refresher is buried se
tor (415-2017)




63 or nrchelp@plateau.com)
                                                     It takes a don't help The systemto confusing and hard to follow it is takenafrom an
                                                                           you figure is what is as completed when with out map of
ult to use, and the error messages about what needs to be fixedlong time for a course outshow up wrong. This are especially needs help. w

                                  Seems cubersome to find a particular class. Not sure where to look.

             It has always been hard to track someone down to talk to. Voice mail boxes are full, people not in the office, etc.
ogs out too quickly without saving data and doesn't format well to different screen resolutions.

63 or nrchelp@plateau.com)                               I noticed that is does not automatically update. I am still trying to fill out the comp

                                 The back button does not work, redone.try to go to iLearn. There needs to be a simple and have to me
                                                        Not to be when I
ntly submitted (Oct 2009) got lost somewhere and neededall training gets input into a previous page the system crashes (userI friendly)relo
                                                        While I am satisfied with the accuracy of my course completion information in my l
                                                                                I had set up requests for scheduling of training courses that pl
                                 Why do you have to slide horizontally to see the whole page? Can't it be modified to fit on my screen ha
                                 iLearn is not an intuitive system. It is difficult to navigate.

            what assistance?                              its not have to go through the in the ????. I had to eneter sf 182 request numero
                                    To add several courses yyoufully accurate Large painentire selection process or approvals over and over
                                                                                    It's often difficult to locate training need/desire
                                    iLearn is set up so that it's difficult to use the MS IE Back button to return to aI prior page. in the catalo
                                                                                    Paper worked better
                                                          Very slow to post course completion and
                                                                                    Courses fill up fast
            It is not easy to find the right person to contact, but they always can help when found.if you do not check iLearn everyday for


            Do not know who to contact                 I am not sure how to submit "verfication" of course completion and the email does
                                 Courses which are required do it. show up be system is ppoorly set up in go intolatercatalog and search
                                                       Course completion to in the training and providedto usually the to "required" ent
                                                                             The researched plan. I have at some has time.
            The information is never available at the time I neednot It hasinformation doesn't register, andthat when newbe manuallytrai




                                                                              One Explorer "Back" button it to register for, G into a tizzy, w
                                  It is hard to remember not to click the Internetof the classes I am waiting sends the system103, lists prer

                                   Sometimes is difficultIn multiple occassions have completed a is that course and should reflected as
                                                          to find training courses using the search training
be beneficial if the training form can be modified or cancelled in the system. IMy understanding engine.an employee it is notstill go to thec
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)                                                     I keep having to change my password when I try to login after
                                                                               Need better notification of new classes, when posted. Would
                                                         Difficulty printing completion certificates.
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
63 or nrchelp@plateau.com)
                                    one or two times I needed assistance. One time was quick has is notfine. Couse completion for courses
                                                         Course completion for online courses and helpful theuseful and thetook persitance
                                                                               registration is sometimes very other time it names of of the
            there have only beennavagation is sometimes difficult. The course catalouge search beenfrustrating because the names cours
                                    Changing the Password I hadtheuse
                                                         Many of to courses to find it. Password rules are strange, with update the staus.
not direct link to the travel it creates confusion and duplicate entry. help are pending someone must take action tothe 4 characters ca
                                    Sometimes I can find things easily;in a particular field. remark find 182 I am looking for. the complet
                                                          info missing other times it completed the add information, but when
                                                                                  I have is a
ed to re enter the data over and over again because ofOn a few occassions, Often getdifficult to to SF whatshowing the course was informat
63 or nrchelp@plateau.com)                               Sometimes course completion do when cannot register classes does not show up
                                    Not always easy to find classes and not sure what toinformation for the HMM for a class because it hasn
                                                         It's not iLearn's fault, but I think I'm flagged as "late cancellation" on one course, an
Not bad, but not the most convenient to use either. My course completion information is often long overdue. I do not receive a certific

             No comments.                                navigate. In particular, multiple several frustrating experiences number of separate
                                   iLEARN is not easy to No comments.          I have had windows are used to display a with iLEARN registra




63 or nrchelp@plateau.com)


                                                         Takes too long to update records.
             iLean help desk not usefull at all. Always refer you to IT coordinator.


                                                        I have not used this feature
             When I have a problem, I get "that's an ilearn problem, call them" or "that an NRC problem, call them"


            It's not always clear who to contact when you are having problems, especially when you are taking an internal NRC on line co
                                                        There have been courses missing from my course completion information.
63 or nrchelp@plateau.com)
                                  hard for other than Seems directedweb HR here &amp; hope we getfor a specific answer. need a FAQ
                                                         when to miss to ilearn from an announcement a emaningful
            too often a 2 step process to find courses.log on issues talk tocourses regularly. I always print my cert. course, the system d

                                                                              internal is just OK
                                                         problematic, often fails

                                  I I need to register for a course, am looking for me this often enough, so to be.
                                                                                 I do not determine
do this often enough, so each time click and click until I find what I it seems new toor doagain. where I need each time I need to register f
                                                           Some of my mandatory
 fit on one page instead of having to scroll to see all fields. Another real pain...training was not in my learning history. I had to call x1234
n't complete an item because it didn't render on firefox correctly. This is a pretty rare problem these days.

 d, I have only taken online courses.
 otified if certain class schedules are posted.

the system. Need to include the Alpha number in the title. (i.e., Security (S) series.

n is unnecessarily confusing.




 ing Coordinator, iLearn Help Desk, NRC iLearn System Administrator ,
p Desk (415 1234)iLearn Help Desk (866 572 8663 or nrchelp@plateau.com)NRC iLearn System Administrator (415 2017)Job AidsMy Train




e; its hard to find a course in the catalogue sometime, and I keep getting countless emails from the system; most of which I do not unders

ses to be corrected or appear in iLearn.




r reminding us that you want our "employee number." Extraordinarily difficult to find out what you have completed and what you owe.
 password to get to a system that does not make it any easier to complete training and apparently makes it easier for low impact, low imp
this function more experience with SF 182.




rtificates ae not always documemted or cannot be printed.




repeated requests of staff caused morale issues. Excesive manual tracking and input is inefficient.
ruly working on those courses where I am wait listed. Info provided regarding training location and times is often inaccurate e.g. North Am
ave the writes to close them even though they have been taken. Some courses that were completed do not show up as completed even t
 entered in the system
 use to my management as it does not provide accurate or timely information so that I can get into the training courses.

frienly than it was during the initial deployment. However, I believe that systems such as ilearn should not be deployed until it has been t
 ourse. Even after registration, I never know for sure if I am registered. The followup e mail was not reassuring either.
wup with people as to why they haven't completed required training when in fact they have. We have implemented independent tracking

such as annual access training.

ave completed a course.




ndly; nothing seems intuitive. It's often difficult for me to even find the course I'm looking for that I need to register for.

y. It is difficult to search for items, and it is difficult to get supervision to approve items.




 t search and find a particular course that I know exists.
e and there is always a problem with registration.
 did not accurately record completion or allow printing of a completion certificate. In most cases it appeared to be specific courses that n


ining. Supervisors should be able to add and remove staff.




es is easier than trying to complete the external training form.
nitial training and there were no alternative dates. I basically trained myself and then went to the official training almost a year later.




s that I have still listed on my learning history. I had cancelled 3 of the classes and had retaken them. One I took and was never given cre


process to ilearn used the employee LAN ID, rather than HRMS ID.


e, the registration process is acceptable. I like getting the e mail messages documenting the progress of my registration. There were som


he same time.
om 3 full days to 1 1/2 days back to 2 full days and there was no notification on the last change to 2 full days. Missed 1/2 day of the class

ocate, could only be found by using the exact name search option. Mandatory courses should be on the main page for easy access.
he course completion for on line courses.




rentee that the system will pick it up and put it in your learing history its so bad that now we are instructed every time to print out the c
mandatory yearly training; possibly controlled by the training coordinator. That would make tracking yearly training easier.

 istering for multiple courses it would be useful to have registered courses and approved courses appear on the calendar to ensure there a
p stinks. Half the time I cannot find required training on it. I have spent HOURS looking for things that were hidden and I am NOT the only

ears, it does not seem intuitive

too many layers to browse courses and the search engine does not return relevant content
 d printing a certificate iLearn does not register completion.




 of putting in dates for a course, I have to pick a course then pick a date.




l information is readily displayed.


 not user friendly. Need significant overhaul.

difficult, non intuitive, and help is spotty and ineffective.

er Security, etc) that employees are required to complete annually, should have a quick access link allowing employees quicker access with
 roperly, so I had to manually set the courses. For instance, the software showed that I had no courses to take; when, in fact the purpose

 adline for taking the external class.




page, you lose everything you have entered, which can be frustrating.


y branch members




e requored on line courses come out I always have a stack of certificates that do not show in ilearn as being complete
ate how many times a year the class is typically offered. Users should be able to request to be sent an e mail when a new registration offe




 ea. Others should also include it in their surveys.
 ith search unless exact titles are known. Poor notification for when classes become available.

 ly but I am satisfied

some passwork... should use network password




 which course you should be signing up for there quite a bit of extraneous information (like dates 3/30/2001 12:00 PM America/New Yor


 etion record to be udpated. I took a course in July 2009 and my training records has not yet been updated.

m errors. Error unable to load or similar error.
d where courses are to be held

  to print certificates; multiple reminders from management (the feedback methods to management must be awful).
 r reflected in my record.




 f INFOSEC did not automatically post in iLearn. In the future, this should be communicated clearly.
 gister for a class in iLearn, especially when it comes to selecting your supervisor for approval. It is a pain to have to choose one of the item

 ancelled at the last minute.


 re in "training speak" rather than English. Just tell me "you requested this class" or "your boss approved" or "your registration was subm
for changes to class dates, locations, or class titles.

 lt to navigate. Very counter intuitive/support is weak




e status of approvals. The only way I know something hasn't been approved is that I don't get an email saying it is. However, I don't know
nal training yet so I can not speak to that process.
sign up for a class that I have to have supervisors approval, it asks me to put in my supervisor each time. My supervisor has not changed.
ve, looks and feels outdated.
s. Sometimes your supervisor will ask you to re schedule a course and in ilearn in order to do that you have to go through the whole appr

in charge of that class was always easy to locate right on the iLearn website.


 I wasn't sure if I did it correctly and if not I feard it would not save my results. It showed on mu lesson plan as "In Progress" but when I lo
han necessary. Is there really personal information that has to be deleted if you switch to another application then switch back?

nction doesn't work.




hat are never offered and haven't been offered in years. They should be removed.
urse descriptions in the registration process.
ou know the name and number
 eted courses. You must go to the training coordinator to fix it.


 is the worst. System times out/fails and all input is lost.

 have taken since they came to work for NRC? If not, it would be a great improvement to input this information so that staff will have a si

 se in Houston did not show up as completed. I don't think the course I took in New Orleans on Industrial Radiography has ever shown up
 n certificate for the integrity module. When I looked at my course completion history, each attempt to print a certificate was recorded as

NFOSEC, I think) to be credited as taken


ation, causing a search and find with the "training help desk" to reconstitute that information.
n security training has not recorded in ILearn for myself and other employees. This has created significant ineffeciencies and additional m
nd it is subsequently cancelled, I have to start all over again to schedule the next one. I have to find the next offering in the catalog fill ou
he course completion column is not complete. In some instances, simple "completion" is satisfactory. In other cases it would be helpful


ng. It is difficult to find the courses. It is difficult to find where the course is held (everything comes up New York). The approval process is
history in order to view it? If there is a way of viewing it on line, I haven't been able to discove it. See comment on first question about po

a more specific i.e., "Click here for a list of available courses," or "Search for a course keyword in this field."
 my course has not been recorded as completed.

mplete even though I followed the directions on how to get a completed certificate.
gnificantly....
rse without the title.




me streamlining

n items were not completed. It is usually because those items were not shown. Headings on the top are not clear. Please emphasize not
 of little nuances that make it a little inconvenient to use. For example, pages won't print correctly (cuts off right marging), and there are s
  would expect it to be less than a few weeks. Some courses have taken months to get updated.
ata for courses offered outside the PDC.
 trained in iLearn, especially when employees are switching between offices.
 that I had to wait until I could sign on to iLearn. Seemingly, I would have been able to do so as soon as I got my employee number.
 e training: not smooth either hard time gaining access to the correct course, because not placed on my course list of required training, o
re it showed completion and the only reason why that happened is because those of us in the course pursued the issue for months until




e the only way to navigate to the next page.




t I had to do the training did not include instructions on importing the training to my profile. I looked under assigned training and the trai
 Classes get cancelled no notice and you are NOT automatically re registered.
ff if all required trining was automatically shown in the profile. Many courses have similar titles, and the tracking of what is currently requ


somewhat confusing. Especially the emails to verify that training has been completed        the email that goes to the supervisor after the em

e fall of '08 into my history. There's also been issues with courses not registering as completed even though I've finished them, i.e., compu




cally programmed in to avoid issues with having to enter names of personnel involved in the approval process
 y with one exception... registering for external training is not intuitively obvious and would be virtually impossible without the assistance


rder to sign up for them.

nfirmations are confusing. Process for canceling course is unreasonable. It does not take into account emergency situations or instances
n simply works, but there are several instances where iLearn makes things difficult. Many employees often sign up for one class as a wait
 end of session to print certificate
 find what you are looking for
 to the system the registration process is easy.
 d job of showing what training has been completed, what training remains outstanding. Also, when taking some of the on line trainin, it s
messages that are useless and confusing.
e unclear subject lines and provide very little useful information. Users would be better served by simple notifications clearly stating the s
or different courses using the course number.




 rses to appear as completed.

ngotiate. I was on Leave of Absence when it was fielded, and have been challenged learning the syste,. I recommend a users how to guid




 te the status to "training completed"

ed prompt response for the system, though does not recollect this information for courses held at the Professional Development Center a

ecording completion of courses the most recent was a mandatory Information Security Information course... this requires additional follo

on registration in iLearn.


or two courses, but have had not trouble in doing so.
arted and if you don't immediately see the email and attend the class, you have a "no show" on your record. If it's offsite and sponsored


 do not appear until I speak with my Training Coordinator which I find to be frustrating.
 g the class which is the real challenge


y. Using the "back" button from the browser is what most people are use to using.
 ry training. the system is also not updated frequently enough to identify who is the supervisor / approver.
 I go to co workers (younger ones) for help
the courses.

) as a supervisor to obtain inforomation on the approved training for each staff member. The list of staff is not current.
here is no automatic way to test up to another level, and it won't let you register for intermediate classes without taking the beginner cla




 to access it. When I go to the wrong menu screen, I have to log back in to get back to where I was.
es I need to take.




Very hard to find the courses.




with definitions did not help.
When online courses are completed the status often is not updated and the training coordinator continues to have inaccurate status infor


 registered for class. Also, when registered from waitlist is difficult to determine.

d to use another user ID and password? Why does the user ID have to be completely different than the one I use for other IDs in the NRC
k of September is not in my completed list yet and still on my schedule as of the third week of November.
l out the screen with the training location, etc. I'd fill out one field, go back to another field, and all information would be lost, requiring t




or the Secretarial Qualification Program, and on the day it appeared on the list of items in my plan, it was already past due. I have receive


 lowed to add or drop courses as needed.




 as not ready for implementation. It is not user friendly and does not meet the need




nd get through the registration process with little difficulty. As a new employee, it was frustrating to wait a month before gaining access, a




m training have been input properly for me. Getting the training coordinator to put in training manually (i.e. training taken outside of iLea
d the course I'm looking for perhaps the catalog could be better organized and courses could be named more distinctly (e.g., confusion b
 n line courses




been verified for training. Not sure once I get the message if it has been approved by all levels.
for priority to be given to regional inspectors REQUIRED to take a class versus HQ personnel who WANT to take the class. Recommend ad
when registering for training.
t to understand where the training will be held.. Dates of training are not clear...




process. No indication given as to how long it would take from the time a user requests an id and the time he/she receives it.
eported problems with logging into the system, I have not had any such problems.

eakdown metrics by division, etc.




 fter ordering. Something needs to be done to speed up the process of receiving the CD's and videos.




ystem has accepted your registration and the status, is approved.
o, approval process is not clear. Extra comment: This is the 2nd time I've had to complete the survey as it error upon submission.


a class that has no current offerings, it is not clear who gets the request for scheduling and if any action is taken. There should be a confirm
was not provided. Retook with course with same result, so gave up.


 features and the learning history records.

ures make it difficult to find some courses.
 lass. The guidance provided for registration is insufficient.
out how to register for a class and if you can register for a class. Some classes are listed and don't have any upcoming dates.

d it has to be manually entered.




ch is good. Live courses do not update in a timely manner. For example, I have two courses now that are not showing in my history. One
courses I need

e a long time to be validated, even when course completion is submitted within 5 days after the course end date.
r to find the courses than before iLearn

TE this system. Every time I have had to sign up for training, my frustration level goes through the roof. If this system was supposed to b




 Sometimes, months go by before an item is listed.

n history and cannot be removed.


close to date(s) of actual training that have been planned for in personal schedule around project work.




e to access various courses and options of the system.

ent of Homeland Security back in May. Because the availability came up suddenly the 182 was not processed fully before the courses too
ut location of the course can be misleading . The recent course said "New York" when the course was online, not in New York. I suggest
mation appears in small fonts, the system does not indicate which fields are important to fill out, you have to keep going back time and t




n, the process is very clear and concise; however, when complete the registration process for external training, the requested data in som
nse when requesting a course schedule through iLearn. If a class is scheduled, registration is possible. If a course is needed but not sched
ed and registration is confusing.
ame. Not clear if you have actually been registered into for course.
tended training and the dates, yet I continue to receive a reminder email to confirm my attendance. I attended the course in August.

enu. In some cases things might not be where you would think they should be.
hority (Trainign coordinator)that needs to verify the completion.




by registration. Is it logging into iLearn or is is registering for a class. I assume that it is registering for a class.
 friendly. It is hard to use.
 friendly." I myself don't like the fact that I can't remove training from my queue that I myself cancelled.
 n process. Even with all the required info, it took me multiple times to get into the program.

ds on the individual (Admin User) who puts the information in. Being an Admin User myself I have noticed many inconsistencies in individu
eports I need to run.




ok at the region. Some were via VTC and others were in classroom.




interested in, doesn't have details. Signing on for details "Request Schedule" doesn't seem to send an email when the course has details a

osed to do as far as certifying completion. It is not intuitive at all.




he first time. Not as user friendly as it could be. We also have had multiple times where course completion certificates would fail to print
 al attempts to navegate correctly.
nal or external. It is difficult to find the classes I want, it's cumbersome to use and it is not user friendly. I do not think the NRC is trying to

 ot match. Certificates often do not print. Difficult to provide evidence of course completion.

h the city for the time zone is confusing.
my learning plan. Also, when I have a course on my learning plan without without any offerings, I should get an iLearn notification email as
e should be a way to let someone on the waiting list know when somebody is not attending the class and there is extra space available.
 s a course that is required that it would be on my requirements list, but no. Only because someone told me to look in the catalog did I fin

 hat do not currently have a date scheduled. The way that you put classes you'd like to take on a list does not seem to work very well. Als

 online training accessed from iLearn. More difficulty scheduling certain in class training. And most difficulty with scheduling non NRC trai
y to view training requests, it is not readily apparent how to locate relevant and required courses. The search tool is cumbersome.
 able menu system should be changed to drop down menu system or links for different webpages

cceed in getting registered


w priority when signing up for training, such as IMC 1245 training/ Resident Inspector, so we don't have to call TTC to get into classes need
 . Also, the times are complex to understand
.comAn error occurred while trying to deliver this message to the recipient's e mail address. Microsoft Exchange will not try to redeliver th
 uestion is referring to.

 arn by HR staff to allow you to acknowlde having taken the course. The HR staff has not made it a priority to keep up to date.

on the registration list for a few courses




 h course names to avoid abiguities (Example: Was that "Information Security Awareness" or "Information Systems Security Awareness" o




me but did not work for my most recent training course. They were asking for participants to fill the class, others could see it listed as ava
ecurity Awareness course has been completed. This is a required course and keeps me on the delinquent list.




ficult to navigate. You have to go back and forth numerous times to find out if and when a course is available and then go back to registe




tion of a course I had thought I had already confirmed.

course scheduled for April May 2009 back in October 2008. I had already taken this course in May 2008. I could not find any place in iLear

viornment and I did back in April and confirmed particpation in June.




 the training records in HRMS.




s is sufficient, but courses are never available to register for. Most of the classes have maybe one offering at the most scheduled, which m

le, hard to find courses




butten often results in a page lost message, or something along those lines.

bout not recording their completions in the Learning History.
ted into iLearn.
was very long and kept bouncing back. It should provide samples on the form about the correct format for the respective boxes.




rt what is meant by "training registration experience", its hard to even answer this but it does demonstrate what of the biggest problems

 page (if they aren't there already I couldn't find them). Once contacted, assistance is fine.

metimes incorrect. Course instructions aren't always clear on when courses actually begin (i.e. there was no metion of the first few days o
 forms. No training has been provided.

eted and not completed.


heir folks. While it is a pretty good tool at the front end of the process it fails at tracking and trending. It is also not clear how feedback on

w who to ask for training on how to register. I can't even recall how I was registered.

igate. Required fields are not clearly identified. Users are logged out prematurely. System was rolled out without any user training. Not




e, my course completion is not recorded in iLearn
rch very well, I have had times when I knew the course was out there but the search would not bring it it.... I had to find it myself.....

al training is cumbersome. However, some of the entries became more meaningful after having signed up for training several times.




nd arcane. For internal courses, the lack of intelligable communications is completely frustrating. I applied for a course in October. I got




e, but I've had a problem in the past where the course was not included in my history. Also, there is a continuing problem where the cou
n is useless if this ridiculous system can't record completion.


another password...For training records?...if someone wants to hack into training records they deserve whatever they get...figure out a wa


proval process that becomes cumbersome. I've experienced changes in supervisors and cannot change that item in the registration page


en the form and then say that course was not taken. there should instead be a button that you click (saying "withdraw" or something) wit
rses seems to be a big challenge for the system.


outing is cumbersome. Generated emails tend to be confusing.
 escription would state if there was an exam associated with the class and how many. ilearn does not incorporate this seemingly small bu


n as I complete it. What's the purpose of a fancy training system that doesn't record all of the training I've completed?


se name, number, dates, and location. Any information beyond that should be entered by their respective training coordinators or others
ous version of the learning/training webiste.




  tell if you're actually registered.
 , and would not allow me to print out a certificate showing my completion. I had to go through the stupid presentation four times thre

ompleted, and one phone call took care of fixing it.
mpletion, "well, you'll need to do the course over."
alogs and sign up forms.
ormation and information is scattered.
etion of the required courses than it records correctly. what's the point in having the system if someone has to manually input the inform


e looking for, most likely you find it.
essed from one location.




 t registered for any class, let alone find it.
Site Access Refresher is buried several layers. It took me half an hour and 2 phone calls to locate it.
ard to follow with out a map of what to put on your training document. Some drop down lists or examples might help. For example on B




not in the office, etc.


 m still trying to fill out the completion of other courses I took. I thought it was resolved, but I am still receiving emails. I have completed

 to be a simple (user friendly) method to add thoe other training courses into iLearn as completed.
e completion information in my learning history in iLearn, there are many classes where individuals within my office have taken classes an
duling of training courses that had no dates associated with them. They sat on my learning plan for several months and I never received a


o eneter sf 182 request numerous times because the course date would pass before approval actions were taken. I have also had to use
ining I need/desire in the catalog.

do not check iLearn everyday for new postings, you can miss out on classes. It would be nice if ILearn sent alert emails for the courses on m


e completion and the email does not provide any information
n that when new "required" training is identified, it doesn't show up in the learning plan. The required annual Site Acess Refresher Trainin




g to register for, G 103, lists prerequisites that are no longer valid as of the latest revision to the IMC 1245 App. B. Also, I am dissatisfied a

course and it is not reflected as completed or I have problems to print out the certificate of completion.

assword when I try to login after I have not been on the site in a few weeks.
 w classes, when posted. Would like the ability to register for a series of classes at once (i.e. beginner, intermediate, advanced), rather tha




trating because the names of the courses in i learn do not always match up with the names of the courses on required training lists. there
 ake action to update the staus.
ormation, but when the information is added, I loose all the data and need to start all over again.
HMM classes does not show up at all. Lately, it seems to be working much better.
  cancellation" on one course, and I don't have the first idea how to get it changed (and don't really care, except that it looks bad). Anywa
erdue. I do not receive a certificate or any notification of completion in a timely manner. Several courses that I completed five months a

experiences with iLEARN registration, such as courses that are overbooked on iLEARN but end up having places available at the classroom




aking an internal NRC on line course through ilearn.
ompletion information.




 so each time I need to register for a course, it seems new to me again. Also, I find it difficult to find courses that I am searching.
ning history. I had to call x1234 to get it corrected. If I take the training through iLearn it should automatically go into my learning history
 tor (415 2017)Job AidsMy Training Coordinator




m; most of which I do not understand.




 completed and what you owe.
 it easier for low impact, low importance, high priority, junk traing.




 is often inaccurate e.g. North America, New York when the training is in the Region or HQ.
not show up as completed even though I have the completed certificate. Many times this completed certificate is the only proof there is t

aining courses.

ot be deployed until it has been tested, piloted, and successfully had the kinks worked out before inviting the end user to utilize it. I have a
suring either.
 plemented independent tracking system due to the very poor ilearn accuracy.




 to register for.
ared to be specific courses that numerous staff had the same problem.




training almost a year later.




e I took and was never given credit. I have been trying for the last 6 months to have this straightened out. Still working on it.




my registration. There were some problems recently with the time that the course was listed to start in ILearn, and when it really started




 ays. Missed 1/2 day of the class because of not taking enough medications.

main page for easy access.




ted every time to print out the certificate; then go into the history and make sure iLearn picked it up. Why automate if the system is unre
rly training easier.

on the calendar to ensure there are no conflicts and for seeing training as a glance.                                        2) There should
 re hidden and I am NOT the only one.
g employees quicker access without going through the browser to locate.
take; when, in fact the purpose of iLearn was to TAKE the INFOSEC courses. Totally dissatisfied!




ng complete
ail when a new registration offering is posted for a specific class. Registration should be automatically blocked if the prereqs are not met




001 12:00 PM America/New York) which cause confusion. Older revisions of the couse should be marked as such and not left for the staf




o have to choose one of the items to do a search for their name to come up to select them for approval of your class registration.




 or "your registration was submitted". And fix that thing that says every class is "New York, New York" that makes me have to stop and
aying it is. However, I don't know if it is sitting in the next approver's mailbox, or if it didn't get there.

My supervisor has not changed. I wish the field would automatically populate.

ve to go through the whole approval process again.




an as "In Progress" but when I looked at the course it showed completed????
tion then switch back?
mation so that staff will have a single place to go that would list all trailing completed.

Radiography has ever shown up as completed.
int a certificate was recorded as a course completion, resulting in my appearing to have taken the module about 8 times. I don't use the l




 t ineffeciencies and additional methods to track completions. This needs to be fixed.
 ext offering in the catalog fill out an application and send it to my boss who wonders why he has to approve me multiple times for the sam
 other cases it would be helpful to indicate attainment of a qualification level or proficiency level attained.


 w York). The approval process is not clear after I 'register' I have to chase it up the chain manually to alert people to go in and approve. A
mment on first question about poor itnerface design.




not clear. Please emphasize not to use the back button.
 f right marging), and there are some keyplaces places navigation is awkward. However, if you have already decided to change the softwa
got my employee number.
course list of required training, or the course number is not provided with the notice of deadline for taking course, or, worst of all, when c
rsued the issue for months until someone did something about it.




 er assigned training and the training was not there. It turns out that I had to go to the catalog, find the training and put it into my training

 racking of what is currently required is challenging.


oes to the supervisor after the employee has indicated they completed the course looks as if the employee is submitting for a new course

gh I've finished them, i.e., computer security awareness .course




 possible without the assistance of a knowledgable technical assistant.




mergency situations or instances when the iLearn administrator is unavailable. It is easier to telephone and cancel rather than attempting
en sign up for one class as a wait list and one as a registrant, but difficulty is sometimes encountered when the students gets off the wait l
 g some of the on line trainin, it seems disjointed from the main part of the site.

notifications clearly stating the status of their training requests. Fewer notifications would also reduce confusion. A better numbering syst




recommend a users how to guide for new users.




fessional Development Center and the Training Center.

se... this requires additional followup to copy the completion certificates, and have support staff manually enter completion in the system




ord. If it's offsite and sponsored by an Office, it sometimes doesn't show up on your history.




 s not current.
 without taking the beginner class. There are no instructions for contacting hte PDC and testing out. It is a pain. Otherwise, electronic re
s to have inaccurate status information about the completion of the course. this has been resolved manually by sending a print screen or




ne I use for other IDs in the NRC site? Is this a case of form forces function? Trying to remember another ID and password discourages m

mation would be lost, requiring that I start over again. This happened several times, resulting in 1+hour of time that I didn't have.




 already past due. I have received notification by e mail that my time has expired!




a month before gaining access, as many of the new employee courses are required/suggested to be complete by then. At previous federa




i.e. training taken outside of iLearn or without an SF 182) has been a challenge (I'm still waiting for training to be put in after 3 requests ov
more distinctly (e.g., confusion between "Information Security Awareness" and "Information Systems Security Awareness").




 o take the class. Recommend adding a field to denote personnel who need to take classes in the system.




 he/she receives it.




t error upon submission.


 taken. There should be a confirmation email of who is notified of the request, and a second email if and when the class is eventually sche




ny upcoming dates.




 not showing in my history. One is over a month past since I took the course and the other is almost a month past since I took the course
f this system was supposed to be progress, in my opinion it failed.




ssed fully before the courses took place. These did not cost us anything. For some reason because the processing did not finish until afte
ine, not in New York. I suggest that you delete that information if it is not the actual location of the course.
 e to keep going back time and time again to fill out the missing information. This system is horrible, takes way too much time to complet




ining, the requested data in some areas are somewhat confusing (i.e., Fields B.15, B.11, B. 12, B.14)
 course is needed but not scheduled, a request through iLearn is completely ignored. The auto response emails generated by iLearn are c


ended the course in August.
many inconsistencies in individuals learning history's especially when it comes to course failures followed by either repeating the course




ail when the course has details availavle




on certificates would fail to print correctly. Improvement needed in this area.
do not think the NRC is trying to prevent training from occuring, but I believe iLearn is, in fact, causing this. Please note, this is a general co




et an iLearn notification email as soon as a new course offering is added to the system.
there is extra space available.
me to look in the catalog did I find the course.

 not seem to work very well. Also, I don't think the classes should show up as being in New York City when they're not scheduled to be th

 lty with scheduling non NRC training. It could be that I have more difficulty with the things I use least frequently.
arch tool is cumbersome.




o call TTC to get into classes needed

change will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your sy


y to keep up to date.




n Systems Security Awareness" or "INFOSEC" or "Computer Security Awareness" that I took or need to take? This play on words wouldn't




 others could see it listed as available, but there was no way from me to select it because it wasn't listed under my log in. As such, I called
able and then go back to register for the course.




could not find any place in iLearn that I could withdraw the course myself. I have requested this action through my division and office tra




g at the most scheduled, which means that they are always full, and since there are never any more listed, it makes scheduling your traini
r the respective boxes.




te what of the biggest problems which is incoherent, unclear language contained throughout messages and descriptions within iLearn. As




no metion of the first few days of Power Plant Engineering actually being Reactor Concepts). Registration information could include infor




s also not clear how feedback on courses can be retrieved by others.




t without any user training. Not efficient or effective.




... I had to find it myself.....

p for training several times.




ed for a course in October. I got a "pending registration" email. The course is next week and I haven't heard anything else. Am I registere




ntinuing problem where the course completion certificates will not print correctly.
hatever they get...figure out a way to run this without more passwords!


hat item in the registration page.


ng "withdraw" or something) without having to open form.




orporate this seemingly small but important feature. Including this information would decrease the number of phone calls to the TTC/ins


e completed?


e training coordinators or others. Navigation and format should intuitive to the end user (i.e.:person attending training). Anything less tha




d presentation four times three via Firefox, one via Internet Explorer before it would print the certificate. A colleague noted that he d




has to manually input the information?
es might help. For example on B.5, Training Duty Hours (ex. 16 = 2 days). There is also confusion on the Approval chain: Supervisor, Seco




eiving emails. I have completed Fundamentals of Writing, Information Systems (computer course), Introductory to Management, and Bas


 my office have taken classes and have not been properly credited.
al months and I never received any feedback regarding whether they would be scheduled or not.


re taken. I have also had to use facticious dates for courses as well to get it into the system.


 alert emails for the courses on my learning plan.




nual Site Acess Refresher Training won't even come up in iLearn.




5 App. B. Also, I am dissatisfied at how some classes are only projected out a few months; my schedule is fixed a few years in advance, an




rmediate, advanced), rather than wait for completion of prerequisite before registering for the next step. Approval could still be pending




s on required training lists. there is no information about pre requisites for the courses, which is essential to know. I have had 2 classes wh
except that it looks bad). Anyway, iLearn isn't doing anything to help dispute or change the completion status.
s that I completed five months ago are still being displayed as incomplete.

places available at the classroom. While this also covers policy on course enrollment, a tool that correctly and effectively reflects actual co




ses that I am searching.
ically go into my learning history. This is a real pain...
ficate is the only proof there is that you have taken the course.




the end user to utilize it. I have a lot of detailed comments about the ilearn system, however, at this time, I will keep my comments gener
. Still working on it.




earn, and when it really started not matching.




y automate if the system is unreliable. Half the time it doesn't pick up the training.


                  2) There should be a way to easily view courses that were "ordered" so they can be tracked to ensure that they will be re
ocked if the prereqs are not met.




 as such and not left for the staff to determine the appropriate course to complete for the given year.




f your class registration.




that makes me have to stop and think every time I use the system. oh, and why in the world can I just name my own supervisor for appro
e about 8 times. I don't use the learning history feature any more.




ve me multiple times for the same course. When a course is cancelled, the cancellation notice should immediately schedule me for the n




 people to go in and approve. ALSO the course type is not rcorded well, I've tried to register for classes that are on cd or other recorded




dy decided to change the software, why are you asking questions now? I recommend you deploy the updated ilearn software, give users
g course, or, worst of all, when course completed, certificate was not forthcoming.




aining and put it into my training folder. If we need to import a course, you need to say so in your instructions.




e is submitting for a new course. There should be more decisive language indicating that the supervisor is approving a verified/completed




d cancel rather than attempting to go through the iLearn administrator.
n the students gets off the wait list (say for a later course date...) and cannot drop themselves from the other offering.
nfusion. A better numbering system for courses would help the staff share information on how to register for a class.




y enter completion in the system.




a pain. Otherwise, electronic registration is good.
ually by sending a print screen or copy of the certificate of completion instead of the system being updated properly when the online cour




 ID and password discourages me from visiting the site. I keep hearing we will be getting one password access to everything we have per

 time that I didn't have.




plete by then. At previous federal positions, access was initiated before coming aboard and ready within the first week.




g to be put in after 3 requests over 4 months).
urity Awareness").




when the class is eventually scheduled. Continuely checking iLearn to see if the class has been added is quite inefficient. Second issue (pro




onth past since I took the course.
ocessing did not finish until after the course was over and there was no cost there is some blockage in iLeartn so that completion cannot

s way too much time to complete a training document.




emails generated by iLearn are cryptic and not user friendly when trying to decipher when a course is scheduled.
d by either repeating the course or taking a makeup exam. The accuracy of my completion history is fine.
. Please note, this is a general comment, not specific to obtaining assistance, but there is no place for general comments in this survey.




n they're not scheduled to be there.




owing diagnostic text to your system administrator.




ke? This play on words wouldn't matter if the Course title had an ID number or alphanumeric and year of applicability (if relevant) attache




under my log in. As such, I called. My office contact couldn't find it under my log in, and the course contact saw different listes than I did
hrough my division and office training coordinators. I believe that they could not do it either. Therefore, the 'no show' for this course sho




, it makes scheduling your training very difficult.
nd descriptions within iLearn. As for actually registering, it took a couple days, which is a bit absurd for this day and age.




n information could include information such as whether or not a calculator is required. Withdrawing from courses takes too many steps




ard anything else. Am I registered? Do I show up? In addition, many of the computer generated responses are undecipherable there's n
ber of phone calls to the TTC/instructors and time wasted doing so.




nding training). Anything less than this will result in ilearn contributing to inefficiency and icreasing the expended resouces necessary to a




 te. A colleague noted that he did not have the same problem although he used Firefox.
pproval chain: Supervisor, Secondary, Authorizing, etc.




ductory to Management, and Basic Math.




fixed a few years in advance, and it therefore makes it hard to have to keep logging in to the system to see if new classes have been adde




 Approval could still be pending successful completion of prerequisite.




to know. I have had 2 classes where at least one person asked tons of questions that were covered in a previous class because they had n
and effectively reflects actual course status is needed. Also, there should not be an option for staff to enroll on multiple date offerings of
I will keep my comments general.
ed to ensure that they will be received. The same applies to courses where a schedule was "requested". Otherwise it seems that requests
me my own supervisor for approval purposes? I've nearly sent it to my boss's husband, just because they have the same last name; he's n
mediately schedule me for the next offering and send me a notice that I can forward to my supervisor for approval of the nex date.




hat are on cd or other recorded media, the iLearn System indicates these will be sent to me shortly. I've learned that the materials must




dated ilearn software, give users a few months to use it, and then ask for feedback. I hope this is helpful.
s approving a verified/completed course.




her offering.
d properly when the online course is completed.




ccess to everything we have permission to access. The Washington DC area is a great location for un fulfilled promises. Don't make prom




he first week.
ite inefficient. Second issue (probably more for class schedulers training issue?): annual refresher classes (INFOSEC, etc.) need to automa
artn so that completion cannot be posted. I did complete and provided certificates to the training coordiniator but she has been unable t
eral comments in this survey.




applicability (if relevant) attached to it.




act saw different listes than I did (via a telephone call). As such, I was admitted to the class by the class contact and entered the iLearn sys
the 'no show' for this course showed up in my training record. I request that this "no show" record be deleted from my learning history.
s day and age.




m courses takes too many steps (i.e. such as needing to have the Learning Coordinator withdraw you from a course).




es are undecipherable there's no way to know what it means without calling somebody. Of course, it's not clear who you call anymore e
pended resouces necessary to attend training.
e if new classes have been added.




revious class because they had not taken that previous class. it seems like the ability to make learning plans for required training tracks ex
oll on multiple date offerings of the same course (this is connected to the first issue). At least, if someone is enrolled on a course, takes it,
Otherwise it seems that requests go into a black hole.
have the same last name; he's not even supervisory at NRC.
approval of the nex date.




earned that the materials must be used only at the PDC. How can I do any training onmy lunch hour 30 minutes there and 30 minutes ba
led promises. Don't make promises you can't keep within the next 6 months. 2, Why can't required training (internal controls, computer
s (INFOSEC, etc.) need to automatically be loaded on the Learning Plan with a due date. I shouldn't have to go hunting in the iLearn library
niator but she has been unable to get the completions posted.
ontact and entered the iLearn system somewhere midtream in the process by someone in iLearn. I don't know why the course was blocke
leted from my learning history. Responses from John Ricci's office : 'Since this course was already closed out I had to go into the iLearn e
ot clear who you call anymore either.
ns for required training tracks exists in i learn and that function is not being used. The ability to unregister yourself from classes should rem
is enrolled on a course, takes it, and does not drop from later offerings, the system should be smart enought to pick this up.
minutes there and 30 minutes back and training time plus the facy that the shuttle time don't line up well. I've just shot 1/2 a day for 30 m
ning (internal controls, computer security, etc.) be presented on the welcome page with the "Learning Plan" and "Curriculum Status". Loc
o go hunting in the iLearn library for a class based on an email for the division training coordinator and then add it to my Plan. I know the
know why the course was blocked (not listed at all) for me.
out I had to go into the iLearn editor and the only thing I could change the no show from was "late cancellation", so I hope that will be ok
yourself from classes should remain available. It is a pain in the butt to have to track down your training coordinator to remove yourself f
ught to pick this up.
I've just shot 1/2 a day for 30 minutes of RECORDED MEDIA training. No supervisor can support that for more that one or two days a mo
n" and "Curriculum Status". Locating required training should not have to be a seek and find effort on the catalog page.
en add it to my Plan. I know the functionality is in iLearn because it was used at General Electric (same/similar program to iLearn). If the cl
lation", so I hope that will be okay. There was no way to just cancel or withdraw it.' User's Comments: If the user can register a course, t
coordinator to remove yourself from a class.
more that one or two days a month Not effective. I wouldn't have registered if it were reported correctly.
catalog page.
milar program to iLearn). If the class is loaded then all the notifications and reminders are automatically generated.
the user can register a course, the user should be able to cancel or withdraw it. If the system does not allow this, the training office and/o
ow this, the training office and/or training coordinator(s) should b
         Cost Avoidance Function Analysis
                iLearn Satisfaction
                 Overall Savings                 $2,842,232
                FTE Hours Saved                    34,244

                              ROI                   468%




                                                                     End User Satisfaction Results
                                                                Course         Ease of           Course
                                        Help Services         Completion     Navigation       Registration
StdDev                                      1.27                 1.42           1.35               1.35
Average                                     3.09                 3.22           2.89               3.27
      Selected Score + x                      2                    2              2                 2
Loss @ This Level per event                  $72                 $99             $40               $120


Cost Avoidance at a point: L(x) = k*(x-t)^2                                                                  Loss Coefficient Ca
     where,                                                                                      L(x) =
                             k = loss coefficient                         Help Services           $72
                              x = measured value                          Record Completion       $99
                              t = target value                            Ease of Navigate        $40
                                                                          Course Registration    $120
                                                                          SF-182                 $120



                               k*(s^2
     Average Loss of a sample set: L = + (pm - t)^2)
     where,                                                                                                    Total Loss Calcu
                           s=       standard deviation of sample                                   L
                          pm =       process mean                         Help Services           $44
                  Total Loss =      Avg. Loss * number of samples         Record Completion       $65
                                                                          Ease of Navigate        $30
                                                                          Course Registration     $71
                                                                          SF-182                  $89




                                                           Post-Improvement iLearn Satisfaction Results
                                                              Course       Ease of            Course
                                        Help Services       Completion   Navigation        Registration
StdDev                                      1.14                0.88         1.10              1.20
Average                                   4.00              4.00        4.00             4.00
      Selected Score (x)                    2                 2           2               2
Loss @ This Level per event               $72               $81         $40              $120




        Loss at a point: L(x) = k*(x-t)^2                                                         Loss Coefficient Ca
    where,                                                                               L(x) =
                           k = loss coefficient                    Help Services          $72
                              x = measured value                   Record Completion      $81
                              t = target value                     Ease of Navigate       $40
                                                                   Course Registration   $120
                                                                   SF-182                $120




                              k*(s^2
    Average Loss of a sample set: L = + (pm - t)^2)
    where,                                                                                          Total Loss Calcu
                          s=      standard deviation of sample                            L
                         pm =      process mean                    Help Services         $23
                 Total Loss =     Avg. Loss * number of samples    Record Completion     $41
                                                                   Ease of Navigate      $18
                                                                   Course Registration   $55
                                                                   SF-182                $43
                                                                          iLearn Improvement Cost Function
                                                               $300
                                                                                                 SF-182


                                  Cost Improvement Per Event
                                                               $250                              Course Registration
                                                                                                 Ease of Navigation
                                                               $200                              Record Completions
                                                                                                 Help Services
                                                               $150

                                                               $100

                                                               $50
                  SF-182
                   1.29                                         $0
                   2.86                                                    1       2         3          4        5
                     2
                   $120                                                         Satisfaction Level

          Loss Coefficient Calculation
                      k              x                                t
                     18              2                                4
                  24.75              2                                4                                                   LMS Overall End User Satisfaction
                     10              2                                                                                         Improvement Results
                                                                      4
                     30              2                                4                                                Dec-09
                     30              2                                4                                                Apr-10




            Total Loss Calculation
                     s             PM                                 t         Loss
                   1.27            3.09                               4         $1,049,432
                   1.42            3.22                               4         $1,559,503
                   1.35            2.89                               4           $730,553
                   1.35            3.27                               4         $1,692,915
                   1.29            2.86                               4         $2,130,751
                                                               Loss             $7,163,155


Results

                  SF-182
                   1.20
         3.92
           2
         $120




Loss Coefficient Calculation
            k              x           t
           18              2           4
        20.25              2           4
           10              2           4
           30              2           4
           30              2           4




  Total Loss Calculation
           s             PM            t   Loss
         1.14            4.00          4     $557,365
         1.42            4.00          4     $979,970
         1.35            4.00          4     $437,400
         1.35            4.00          4   $1,312,200
         1.20            3.92          4   $1,033,987
                                Loss       $4,320,922
                                                                      Help
                                                 L(x) = k*(x-t)^2

                          Course         Ease of          Record        Help
        SF-182          Registration    Navigation      Completions   Services   x   t
         $270               $270           $90              $223       $162      1   4
         $120               $120           $40              $99         $72      2   4
          $30               $30            $10              $25         $18      3   4
          $0                 $0            $0                $0          $0      4   4
          $30               $30            $10              $25         $18      5   4




LMS Overall End User Satisfaction
     Improvement Results
       Satisfied         Dissatisfied
          58%                42%
          76%                23%
          31%                83%          57%
        Increase        Improvement      Average

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:26
posted:12/30/2010
language:English
pages:328