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					CM in transition:
          All of the above


           InterLab 2007
       Workshop Presentation
What we have tried to do

   • Make the most of limited funding and staff
     resources
   • Keep information current
   • Provide key information in varied formats to
     reach multiple audiences
   • Cut out the middleman
   • Avoid posting errors and problems
   • Increase homogeneity
   • Drive traffic to the public site




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Public Site

Almost 3 years old

Static framework;
dynamic components

Built by repackaging
existing content

Intended to be a
placeholder until we
sorted out portal
issues




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
News Releases

 Cleaned and loaded
 hundreds of old static
 releases to db

 Provided UI for
 posting, updating
 deleting new releases

 Added image and
 audio and video clip
 capability

 Facilitated tagging,
 emailing, etc.




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
RSS and Podcast

 Minimal programming
 allows you to
 generate an RSS feed
 from the same data

 A simple news pod
 can be created by
 pointing an RSS feed
 at the .mp3 audio
 files associated with
 recent releases

 These clips and their
 associated pod have
 been popular with
 local radio stations


OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Tagging and Bookmarking
 Social bookmarking
 websites like Digg,
 del.icio.us provide
 users with a way to
 store, classify,
 review, and share
 bookmarks

 Social bookmarking
 sites aggregate user
 input to rank and
 classify sites and
 enable users to
 search bookmarks
 based on keywords
 or tags



OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Why bother with these things?

 When we use feeds,
 pods, or tags, we’re
 not just delivering
 information through a
 different medium…

 We’re often delivering
 it to a different
 audience or in a more
 immediate timeframe,
 or both

 Demographics indicate
 that the need to
 provide “flexible”
 content and encourage
 user interaction will
 continue to increase

OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Any frequently updated content
is fair game

 It’s cheap and easy to
 generate a feed from
 information stored in
 database or an XML
 file

 It’s not much more
 trouble to do the
 same with an HTML
 file if your coding is
 consistent (or if
 you’re really good at
 writing regular
 expressions)



OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
News Release UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
News Release UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
News Release UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Story Tips

 Resource for media
 outlets

 Loaded old story
 tips to a database

 Provided UI for
 posting, updating
 deleting tips

 Generate RSS feed
 from same data




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Story Tips UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Technical Calendar

 Resource for staff,
 visitors, businesses,
 collaborators

 Drawn from internal
 announcements and
 events db

 Provided UI for
 Technical Calendar

 Generate RSS feed
 from same data




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Technical Calendar UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Visitor Kiosks

 Much of the top-
 level content from
 the public site is
 re-used on the
 Visitor Information
 website that is
 displayed on
 internet kiosks
 around the
 laboratory




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
ORNL Today

 Employee news site

 Slightly modified
 version also used for
 visitor kiosks

 UI enables
 editors/authors to
 create and maintain
 each week’s evolving
 issue without HTML

 Also generates an
 RSS feed




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
ORNL Today UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
ORNL Today UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Announcements and Events

 Filtered event
 information is used
 on various internal
 and public pages

 Entries are
 submitted by staff
 and approved and
 maintained by
 representatives of
 various groups




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Announcements and Events UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Announcements and Events UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Site Index (A-Z)

 Filtered versions
 are used on several
 different sites
 (internal, public,
 group-specific)

 In process of being
 synched with
 Sharepoint search
 tool’s keywords
 data tables




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Site Index UI




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
What was accomplished?

             • Less staff time spent fixing HTML problems
             • The information included in these sites is now
               current by definition
             • Content is more accessible to a wider variety of
               audiences, with little or no additional effort
             • Information owners can almost always handle
               content posting without help
             • The time required to post content has dropped
               considerably. Troubleshooting has largely been
               eliminated
             • Traffic seems to have benefitted. For example,
               last month there were ~500,000 hits on our
               handful of RSS feeds.

OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
What wasn’t accomplished?

             • Create a data-driven website, rather than a
               collection of data-driven components
             • Provide the ability to interact with business
               applications without writing an interface from
               scratch
             • Develop collaboration and participation tools
             • Tap collective intelligence by providing tools to
               enable users to capture the information that
               exists in their heads and in interactions with
               other users
             • Empower all information owners to publish
             • Establish a common web application framework


OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Portal Selection


             • Off-the-shelf portal tools
             • SAP Portal (business warehouse portal)
             • Open source portal tools




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Portal Selection


             • Initially we felt we had to decide on a single
               portal solution for everything
             • This approach eventually led to gridlock
             • During our lengthy decision-making process:
                 •   Products changed and matured
                 •   Interactivity among products and across platforms and
                     browsers improved
                 •   The usefulness of specialized solutions for certain
                     business areas became more apparent
                 •   Users “voted with their feet” by adopting available tools




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Sharepoint Portal

 Our initial
 implementation is
 simple by design—a
 very out-of-the box
 look to begin with

 Plan to provide a
 broader selection of
 templates and master
 pages when initial
 migration is complete

 Use of Sharepoint
 Designer currently
 limited to IT staff



OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Sharepoint Portal

           • Largely data-driven; doesn’t require coding to
             create, maintain basic sites

           • Everyone is a web publisher; everyone can
             create websites, blogs, wikis, discussion
             threads, workflows, etc.

           • Homogeneous interface can be maintained or
             customized

           • Provides tools to integrate with business
             applications

           • Supports a web application framework



OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Collaboration Servers

 Internal and
 Extranet
 Sharepoint sites

 Accessible using
 internal and
 extranet
 authentication
 systems




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Blogs and Wikis

  There are now
  dozens of internal
  blogs—including one
  by then Lab Director.

  Wiki sites are
  increasingly popular.
  The most extensive
  example is probably
  the Computer
  Helpline’s site.




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Behavior Policy
            • ORNL’s IT Behavior Policy provides general,
              understandable guidance, on the appropriate use of
              blogs and wikis, including:

                 •   An emphasis on appropriate and professional conduct

                 •   An acknowledgement of the value of these tools in
                     promoting scientific dialogue and enhancing research and
                     collaborative opportunities

                 •   The need not to disclose various types of information

                 •   The need not to engage in various activities

                 •   A reminder to individuals that should have no expectation
                     of privacy because they are using government-owned
                     resources

                 •   The importance of obeying the laboratory’s Personal Use
                     Policy
OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
SAP Portal

             • There are now a number of tools that enable
               interaction between SAP and Sharepoint web
               parts
             • However, it’s often much more practical to work
               with SAP in its native portal, so an SAP portal is
               being deployed as well to support a number of
               business processes




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
SAP Beta Portal




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Open Source
Research Portals

             • Sharepoint doesn’t comply with the JSR168
               interoperability specification for interactions
               between portlets and portals
             • This makes it more difficult to deploy portlets
               designed for specific R&D functions on
               Sharepoint sites
             • Some researchers feel they need open source
               tools in order to participate in research
               communities that already use these tools
             • Ideally, these open source portal sites will
               eventually be able to interact with, or migrate to,
               Sharepoint


OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Open Source
Research Portals




OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
The path forward…

             • Sharepoint 2007 is our enterprise portal. It’s the
               choice of a plurality of our users, our CIO, our
               management team, and our M&O contractor.
             • SAP is able to interact with Sharepoint to
               populate web parts. SAP portal will serve users
               who require more in-depth interaction with SAP
               applications.
             • Specialized open source R&D portals are being
               used on a very limited basis, but are not
               centrally supported.
             • Central internal resources will be migrated to
               Sharepoint in the relatively near future.
             • Recent changes in Sharepoint licensing make it
               increasingly likely that we will implement it as a
               public-side solution as well.
OAK RIDGE NATIONAL LABORATORY
U. S. DEPARTMENT OF ENERGY
Questions?

				
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posted:12/30/2010
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